Service Manager

Our client, a leading luxury automotive brand, is seeking an experienced Service Manager to join their team in Doha, Qatar . The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through exceptional service and care.

Responsibilities:

• Manage all service operations to ensure adherence to quality and customer satisfaction standards.
• Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
• Maximize aftersales opportunities, ensuring growth in parts and accessory sales to meet or exceed revenue targets.
• Lead and develop a cross-functional team, enhancing expertise through regular training and mentoring.
• Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
• Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
• Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
• Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.
  
  
  

Qualifications :

• Bachelors degree in Business Administration, Mechanical Engineering, or a related field.
• 5+ years of experience in customer service management within the automotive industry.
• Proven track record in aftersales service management and sales optimization.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, capable of building rapport with customers and team members.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Familiarity with dealership management systems and CRM software is an advantage.
• Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.
• Proficiency in English and Arabic is a must.