Customer Service Manager

The Customer Service Manager acts as the single point of contact for a portfolio, ensuring a smooth, consistent, and professional service experience. The role focuses on client communication, issue resolution, coordination of requests across internal teams, and maintaining high satisfaction levels.

Key Responsibilities

· Serve as the dedicated contact for assigned clients.

· Manage inquiries, requests, and concerns with timely follow-up.

· Coordinate client needs internally and ensure proper execution.

· Provide regular updates and maintain accurate client records.

· Handle issue resolution and escalate when needed.

· Support client retention through proactive communication.

Qualifications

• Bachelor’s degree in Business, Real Estate, Hospitality, or related field.
• 3–5 years’ customer service experience, including 2+ years in a supervisory/managerial role.
• Experience in CRM and Salesforce systems is required.
• Real estate industry experience is an advantage.
• Strong communication, problem-solving, and leadership skills.
• Professional, reliable, and client-focused

Key Competencies

• Customer Focus
• Team Leadership
• Conflict Resolution
• CRM & Salesforce Proficiency
• Process Improvement
• Time Management

Job Types: Full-time, Permanent