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service manager

Arwani Trading

Service Manager &ndash; Industrial Equipment (UAE)We are looking for an experienced Service Manager to lead our service center operations across the UAE. The ideal candidate is a hands-on leader with strong technical expertise and the ability to manage a multicultural team while ensuring high service quality.Key Responsibilities<ul><li>Oversee diagnostics, repair, and maintenance of air compressors, generators, welding machines, car lifts, and related equipment.</li><li>Handle escalated customer issues and communicate clearly on timelines and costs.</li><li>Supervise onsite installations of car lifts, air compressors, and paint booths.</li><li>Manage spare parts availability and coordinate with procurement.</li><li>Maintain service records, monthly KPIs, and warranty claim reports.</li><li>Identify training needs and ensure compliance with UAE safety standards.</li><li>Suggest workflow or process improvements to enhance service efficiency.</li></ul>Requirements<ul><li>BE in Electrical or Mechanical Engineering (preferred).</li><li>5&ndash;10 years&rsquo; experience managing a service center in the UAE.</li><li>Strong technical and leadership skills.</li><li>Multilingual (English &amp; Arabic preferred).</li><li>Valid UAE Driving License.</li></ul>Job Type: Full-timeLicense/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Service Manager

GEELY UAE

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To effectively manage service team to achieve an agreed sales volume target in the Company market observation area and exploit potential to the full and secure the revenues of the Company.
 
 
 
 
 <ul>
 <li>
 Participating in planning structural measures for the area of services.
 </li>
 <li>
 Planning and checking workshop equipment, furnishings and fixtures, operating resources and tools.
 </li>
 <li>
 Monitoring the use of the organization resources defined.
 </li>
 <li>
 Ensuring the guidelines and laws relevant for the Service area are respected on behalf of the dealership management.
 </li>
 <li>
 Representing the legal aspects of services externally and in relation to the other dealership departments.
 </li>
 <li>
 Organising preparation of internal services.
 </li>
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 Responsible for passing on information to the relevant places immediately and ensuring clear storage of information.
 </li>
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 Promoting continuous utilization of workshop rate and monitoring this according to CPS and IDSS.
 </li>
 <li>
 Specifying process procedures for services taking rationalization possibilities and possible IT uses into account.
 </li>
 <li>
 Organizing and monitoring product improvements and warranty and goodwill matters.
 </li>
 <li>
 Elaborating and assessing improvement suggestions which are relevant for the area of services.
 </li>
 <li>
 Ensuring participation in workshop survey, seeing to it that efficient service reception at the car is provided.
 </li>
 <li>
 Organizing market observation regionally in relation to services, specifying both market and target group-oriented range of services for the area of services.
 </li>
 <li>
 Establishing service market potential and monitoring market exploitation of services.
 </li>
 <li>
 Creating marketing and advertising plans for services and seeing that these plans are implemented.
 </li>
 <li>
 Ensuring quality customer care and management of customer contact.
 </li>
 <li>
 Making decisions in the case of customer complaints and claims.
 </li>
 <li>
 Monitoring regulations regarding environment protection and refuse disposal and ensuring that they are respected; this is associated with settlement of disposal contracts with suitable companies and ensuring that these contracts are adhered to, and that disposal products are correctly stored as well as checking that the appropriate technical equipment is used.
 </li>
 <li>
 Specifying the internal, external, professional and technical requirements for training and further education.
 </li>
 <li>
 Providing support for personnel within the framework of managerial responsibility and plans who is to be employed in each case.
 </li>
 <li>
 Carrying annual assessments of personnel that are under his command according to the requirements of each department.
 </li>
 <li>
 Motivating personnel and organizing regular monthly meetings with the dealership master technician and other technicians.
 </li>
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 Establishing turnover, costs, contribution margin and results within the framework of the budget plan.
 </li>
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 Planning the budgets for advertising campaigns, workshop equipment, renovation measures, training courses, representation obligations and for the purchase and sales of parts.
 </li>
 <li>
 Compiles the monthly turnover plans and at the same time the monthly target/actual comparison
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 <li>
 Monitoring whether objectives are attained in this regard, if deviations arise, the service manager introduces well-targeted countermeasures.
 </li>
 <li>
 Monitoring cost trends in the sales of parts and reacts accordingly.
 </li>
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 Provide excellent customer service, maintaining standards required to meet the business objectives.
 </li>
 <li>
 Establishes &amp; sustains effective relations with key customers.
 </li>
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 Drives customer satisfaction by translating dealership objectives to consistently meet and exceed their expectations.
 </li>
 <li>
 Continuously suggests innovative approaches to provide customize customer relation&rsquo;s solutions.
 </li>
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 Should be team orientated, generating a strong sense of team amongst their colleagues and other supporting departments of working towards a shared vision.
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 <li>
 Communicate clear performance objectives and individual performance targets to all team members.
 </li>
 <li>
 Inform the team on their operational performance through team meetings.
 </li>
 <li>
 Contribute to building a positive team spirit by building the teams commitment to the goals and objectives.
 </li>
 <li>
 Encouraging open &amp; honest interaction &amp; communication with all department and Department Manager, for inspiring mutual benefits &amp; respect towards achieving common goals in the best interest of the Company.
 </li>
 <li>
 Establish and communicate a compelling and inspired vision, creates competitive winning strategies and plan, ensure dealership strategies are aligned with company objectives.
 </li>
 <li>
 Ensure commitment and team progress towards the Departmental and corporate mission, vision and core values through monthly team meetings.
 </li>
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 Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures compliance is followed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Candidate Specifications:
 
 
 
 
 
 <ul>
 <li>
 8 to 10 years in a related field/role as service manager
 </li>
 <li>
 Technical Diploma/Degree with strong technical experience
 </li>
 <li>
 Knowledge of current and best stock inventory systems
 </li>
 <li>
 Proven ability to work independently and with others
 </li>
 <li>
 MS Office skills
 </li>
 <li>
 Professional/ Technical certification
 </li>
 <li>
 UAE Driving License
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted. Thank you for your interest in joining us!
 
 
 
</div>

CDHorizon United Arab Emirates

<div>
 
 
 Position Summary
 
 
 
 The Service Manager is a strategic leadership role responsible for overseeing the end-to-end service operations for our high-rise equipment and Aerial Work Platform (AWP) fleet. This individual will build, develop, and manage a high-performance service team while designing and implementing standardized systems to ensure operational excellence, equipment reliability, and exceptional customer engagement. The successful candidate will be a hands-on leader with deep technical expertise and a proven ability to drive continuous improvement in a dynamic environment.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Manage, mentor, and develop the high-rise equipment service team.
 </li>
 <li>
 Lead talent acquisition, onboarding, training, and performance management to foster an efficient, collaborative, and skilled workforce.
 </li>
 <li>
 Design, implement, and continuously refine a comprehensive, standardized service framework.
 </li>
 <li>
 Establish clear end-to-end protocols for service response, preventive &amp; corrective maintenance, and customer communication to maximize service quality and customer satisfaction metrics.
 </li>
 <li>
 Provide expert oversight of the full lifecycle maintenance management for high-rise equipment and AWPs.
 </li>
 <li>
 Leverage deep technical knowledge of AWP technology and mainstream equipment brands to optimize maintenance strategies, advocate for facility and tooling improvements, and ensure maximum equipment uptime and operational safety.
 </li>
 <li>
 Develop and maintain a robust technical training and certification program.
 </li>
 <li>
 Utilize internal and external resources to enhance the team's competencies, ensure compliance with industry standards, and build a sustainable pipeline of qualified technicians.
 </li>
 <li>
 Act as a key partner in brand enhancement initiatives.
 </li>
 <li>
 Coordinate the logistics, transportation, and appearance standardization of equipment to support a premium brand image.
 </li>
 <li>
 Collaborate with business development teams to ensure service operations effectively support regional growth and expansion objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Minimum of 8+ years of progressive experience in service management, specifically within the high-rise equipment or Aerial Work Platform (AWP) industry.
 </li>
 <li>
 Must possess in-depth knowledge of AWP technology, including the structural and maintenance principles of mainstream equipment brands.
 </li>
 <li>
 Demonstrated expertise in establishing core service modules, including maintenance systems, spare parts supply chain/logistics, and customer service operations.
 </li>
 <li>
 Proven ability in problem-solving, process optimization, and cross-functional resource coordination.
 </li>
 <li>
 Strong cross-cultural team management capabilities with a successful track record in local talent development and building cohesive, high-performing teams.
 </li>
 <li>
 Ability to rapidly institute and enforce standardized workflows in a new or evolving operation.
 </li>
 <li>
 Familiarity with relevant industry training, certification, and licensing schemes.
 </li>
 <li>
 Prior experience in developing training schedule or managing qualification processes is a significant advantage.
 </li>
 <li>
 Prior work experience in the UAE or the wider GCC region is highly preferred.
 </li>
 <li>
 Full professional fluency in English, with the ability to conduct all business communications, training, and documentation effectively.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 A competitive compensation and benefits package, the opportunity to shape a critical service function within a growing organization, and a professional environment committed to innovation and quality.
 
</div>

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

ZOOMLION MIDDLE EAST

<div>
 
 
 ZOOMLION
 
 is seeking for an experienced and detail-oriented
 
 Service Management Manager
 
 to join our team in
 
 Dubai, UAE
 
 . This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
 
 
 ➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
 
 
 ➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
 
 
 ➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
 
 
 ➤ Lead department development, including recruitment, training, and performance management of team members.
 
 
 ➤ Execute other key tasks assigned by headquarters or senior management.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 
 
 ✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
 
 
 ✔️ Strong analytical and problem-solving skills with a proactive mindset.
 
 
 ✔️ Excellent coordination, communication, and leadership skills.
 
 
 ✔️ Proficiency in service management tools and MS Office applications.
 
 
 ✔️ With valid UAE driving license
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
 
 
</div>

Service Management Manager

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Service Manager

Service Manager

Service Manager

Customer Service Manager

Customer Service Manager, Dubai & Sharjah

Customer Service Manager Petra Mechatronics

Service Management Manager