maintenance engineer

sales engineer

chief engineer

junior engineer - mechanical Jobs in Egypt

junior engineer - mechanical

maintenance manager

service mechanic

OTIS

<div><div>Date Posted:</div>
2025-09-15<div>
Country:</div>
Egypt<div>
Location:</div>
11 M.Mandour, Nasr City, Cairo<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div><div>
Role Overview:</div><div>
The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned/un planned repair works, modernization etc.), within the respective territory/route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures,</div><div></div><div>
Core Responsibilities:</div><ul><li><div>
Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.</div></li><li><div>
Conducts adjustments and repairs (planned &amp; unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.</div></li><li><div>
Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.</div></li><li><div>
Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.</div></li><li><div>
Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.</div></li><li><div>
Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.</div></li><li><div>
Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.</div></li><li><div>
Ensures all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.</div></li><li><div>
Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.</div></li><li><div>
Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Minimum 3 To 5 years&rsquo; experience in elevator&amp; Escalator industry</div></li><li><div>
Trouble shooting, major and minor repair works for Elevator / Escalator.</div></li><li><div>
Diploma or equivalent education</div></li><li><div>
Good communication skills.</div></li></ul></div></div></div></div></div></div></div></div></div><div></div><div><div><div><div>
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.</div></div><div></div><div><div>
Otis is the world&rsquo;s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.</div></div><div></div><div><div>
You may recognize our products in some of the world&rsquo;s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.</div></div><div></div><div><div>
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You&rsquo;ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you&rsquo;ll gain working alongside the best and brightest, keep us connected and on the cutting edge.</div></div><div></div><div><div>
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.</div></div><div></div><div><div>
Today, our focus more than ever is on people. As a global, people-powered company, we put people &ndash; passengers, customers, and colleagues &ndash; at the center of everything we do. We are guided by our values that we call our Three Absolutes &ndash; prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click <div>here</div>.</div></div><div></div><div><div>
Become a part of the Otis team and help us #Buildwhatsnext!</div></div></div></div><div><div><div><i>
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></div></div></div></div><div></div>

Service Mechanic

Otis Elevator Co.

<div>
 <strong>
  Date Posted:
  <br/>
  <br/>
 </strong>
 2025-09-15
 <br/>
 <br/>
 <strong>
  Country:
  <br/>
  <br/>
 </strong>
 Egypt
 <br/>
 <br/>
 <strong>
  Location:
  <br/>
  <br/>
 </strong>
 215 One Kattameya,Cairo
 <br/>
 <br/>
 <strong>
  Role Overview:
  <br/>
  <br/>
 </strong>
 <strong>
  The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned/un planned repair works, modernization etc.), within the respective territory/route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures,
  <br/>
  <br/>
 </strong>
 <strong>
  Core Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
  </li>
  <li>
   Conducts adjustments and repairs (planned &amp; unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.
  </li>
  <li>
   Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
  </li>
  <li>
   Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
  </li>
  <li>
   Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
  </li>
  <li>
   Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.
  </li>
  <li>
   Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
  </li>
  <li>
   Ensures all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.
  </li>
  <li>
   Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.
  </li>
  <li>
   Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 3 To 5 years&rsquo; experience in elevator&amp; Escalator industry
  </li>
  <li>
   Trouble shooting, major and minor repair works for Elevator / Escalator.
  </li>
  <li>
   Diploma or equivalent education
  </li>
  <li>
   Good communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
 <br/>
 <br/>
 Otis is the world&rsquo;s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
 <br/>
 <br/>
 You may recognize our products in some of the world&rsquo;s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
 <br/>
 <br/>
 When you join Otis, you become part of an innovative global industry leader with a resilient business model. You&rsquo;ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you&rsquo;ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
 <br/>
 <br/>
 We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
 <br/>
 <br/>
 Today, our focus more than ever is on people. As a global, people-powered company, we put people &ndash; passengers, customers, and colleagues &ndash; at the center of everything we do. We are guided by our values that we call our Three Absolutes &ndash; prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
 <br/>
 <br/>
 Become a part of the Otis team and help us #Buildwhatsnext!
 <br/>
 <br/>
 <em>
  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
  <br/>
  <br/>
 </em>
 <strong>
  Privacy Policy and Terms:
  <br/>
  <br/>
 </strong>
 Click on this link to read the Policy and Terms
</div>


<div><div>Date Posted:</div>
2025-09-15<div>
Country:</div>
Egypt<div>
Location:</div>
215 One Kattameya,Cairo<div>
Role Overview:</div><div>
The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned/un planned repair works, modernization etc.), within the respective territory/route assigned. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures,</div><div></div><div>
Core Responsibilities:</div><ul><li><div>
Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.</div></li><li><div>
Conducts adjustments and repairs (planned &amp; unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.</div></li><li><div>
Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.</div></li><li><div>
Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.</div></li><li><div>
Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.</div></li><li><div>
Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in timely manner.</div></li><li><div>
Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.</div></li><li><div>
Ensures all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement etc. and adequate personal protective equipment to minimize any safety concerns.</div></li><li><div>
Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.</div></li><li><div>
Reports any accidents, near misses, potential hazards, and unsafe conditions etc. that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Minimum 3 To 5 years&rsquo; experience in elevator&amp; Escalator industry</div></li><li><div>
Trouble shooting, major and minor repair works for Elevator / Escalator.</div></li><li><div>
Diploma or equivalent education</div></li><li><div>
Good communication skills.</div></li></ul><div></div><div><div><div><div>
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.</div></div><div></div><div><div>
Otis is the world&rsquo;s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.</div></div><div></div><div><div>
You may recognize our products in some of the world&rsquo;s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.</div></div><div></div><div><div>
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You&rsquo;ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you&rsquo;ll gain working alongside the best and brightest, keep us connected and on the cutting edge.</div></div><div></div><div><div>
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.</div></div><div></div><div><div>
Today, our focus more than ever is on people. As a global, people-powered company, we put people &ndash; passengers, customers, and colleagues &ndash; at the center of everything we do. We are guided by our values that we call our Three Absolutes &ndash; prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click <div>here</div>.</div></div><div></div><div><div>
Become a part of the Otis team and help us #Buildwhatsnext!</div></div></div></div><div><div><div><i>
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></div></div></div></div><div></div>

Amentum

<div><p>The <b>UH-60 Aircraft Mechanic AM-2</b> performs maintenance and inspects on <b>UH-60A/L</b> systems maintaining to FAA standards.</p><div><div><div><div><div><div><div><div><div><div><div>
<ul>
<li><p>Perform the full range of military tactical aircraft maintenance with a primary expertise as a <b>UH-60</b> mechanic, repair functions including assembly and modification on a variety of Army and other DoD cross-service aircraft, their major assemblies, sub-assemblies, components, and related systems.</p></li>
<li><p>
Install, connect, and adjust complete systems such as fuel, heat, lubrication, hydraulic, engine, and transmission: install and align fuselage parts; balance, align, and install tail rotor assemblies; rig complete flight control systems.</p></li>
<li><p>
Direct the work of lower-graded mechanics for complete assembly, modification and checkout of the entire aircraft and coordinate with related trades such as general mechanics and sheet metal to assure proper sequence of the complete aircraft assembly process.</p></li>
<li><p>
Perform additions duties as required.</p></li>
</ul>
<p></p><p><b>Minimum Requirements</b>:</p>
<ul>
<li><p>High School Graduate or equivalent is required.</p></li>
<li><p>
Three (3) years aviation maintenance experience within the past Five (5) years on <b>UH-60 (UH60 or 15T)</b> MDS is Required.</p></li>
<li><p>
Must be able to obtain and maintain facility credentials/ authorization. Note: <b>US Citizenship is required</b> for a facility credentials/ authorization at the work location.</p></li>
<li><p>
Must have a current and valid US Passport.</p></li>
<li><p>
Travel: As required in support of task order.</p></li>
</ul>
<p></p><p><b>Knowledge &amp; Skills</b></p>
<ul>
<li><p>Possess good communication skills; be adaptable, diversified, and capable of troubleshooting entire aircraft system.</p></li>
<li><p>
Working knowledge of electrical, electronic, mechanical, and associated systems principles to complete properly all probable work tasks.</p></li>
<li><p>
Knowledge of Quality Control, Production and Supply procedures required to perform job assignment.</p></li>
<li><p>
Able to determine when faulty systems or assemblies can be corrected through repair of replacement of new parts and the nature and extent of repair required.</p></li>
<li><p>
Must have skill in reading, applying, and interpreting technical data.</p></li>
</ul>
<p></p><p><b>Physical Requirements/Working Environment</b></p>
<ul>
<li><p>Must be able to climb, stand, stoop, bend, stretch, crouch, and work in tiring and uncomfortable positions.</p></li>
<li><p>
Frequently lift parts and equipment up to 20 pounds.</p></li>
<li><p>
Occasionally lift objects up to 50 pounds.</p></li>
<li><p>
Must be immediately deployable to potential combat areas worldwide</p></li></ul></div></div></div></div></div></div></div></div></div></div></div><p></p><p><br>
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</p></div>

Aircraft Mechanic 2 (UH60 Specialty) - Egypt

INS Global

<p><b>About the Company</b></p><p>Our client is a global leader in the automotive components industry, supplying innovative and high-quality solutions to OEMs and aftermarket distributors worldwide. With an expanding international footprint, they provide complete solutions from design to after-sales service, ensuring reliability and excellence in every market they serve.</p><p><b>About the Job</b></p><p>The Export Sales Representative will be responsible for supporting international business growth by generating sales leads, managing retailer and distributor relationships, and contributing to export activities. This role requires a hands-on, proactive professional who can drive demand creation, execute marketing activities, and ensure customer satisfaction in assigned international markets.</p><p><b>Key Responsibilities:</b></p><ul><li>Creation of market demand through retailers; visits to existing and new retailers</li><li>Demand creation through mechanics; conducting local marketing activities such as mechanic/canopy meets.Generate sales leads from existing and new costumers &amp; Distributors for the region internationally.</li><li>Maintaining and develop relationships with existing Customers.</li><li>Manage &amp; Review lead generations activity through the use of trade portals, export data, distributor data to increase the market share</li><li>Sharing relevant data including products catalogue, technical specifications, etc. with customers/distributors &amp; generate business.</li><li>Prepare export pricing through market intelligence to arrive completive price to the market best price.</li><li>Achieve Sales Target set by Management.</li><li>Handle exports of Endurance multi product categories</li></ul><p><b>Profile Requirements</b></p><ul><li>2&ndash;5 years of experience in <b>export sales, international trade, or business development</b>, preferably in aftermarket spare parts, automotive or any other related industries.</li><li>Strong interpersonal skills for relationship building with customers, distributors, and retailers.</li><li>Ability to collaborate across departments (marketing, supply chain, etc.) to resolve issues and improve responsiveness.</li><li>Organized and detail-oriented with strong <b>time management</b> skills.</li><li>Excellent <b>communication and negotiation</b> skills with clarity and professionalism.</li><li>Proactive approach to <b>issue management</b> and escalation handling.</li><li>Comfortable working with data, trade portals, and market intelligence tools.</li><li>Willingness to travel internationally when required.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From E&pound;150,000.00 per month</p>

Export Sales Representative

SWATX

<div><h3 class="jobSectionHeader"><b>Job Purpose:</b></h3><p>
The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT services to meet business needs within a multi-cloud environment. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal teams, vendors, and stakeholders to drive service excellence, optimize performance, and improve IT operations across <b>on-premises, Oracle Cloud Infrastructure (OCI), and Google Cloud Platform (GCP).</b></p><p>
</p><h3 class="jobSectionHeader"><b>Role and Responsibilities</b></h3><p>
</p><ul><li><b>Service Delivery &amp; IT Operations Management:</b></li>
<li><ul><li>Oversee the end-to-end delivery of IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met across on-prem, OCI, and GCP environments.</li>
<li>Manage IT support teams (Service Desk, Infrastructure, Applications, etc.) to deliver high-quality technical support and services.</li>
<li>Develop, implement, and maintain ITIL-based service management processes (Incident, Problem, Change, and Release Management).</li>
<li>Monitor IT service performance and implement continuous improvement initiatives.</li>
<li>Ensure seamless integration and service orchestration between on-prem, OCI, and GCP.</li>
</ul></li><li><b>Stakeholder Management:</b></li>
<li><ul><li>Act as the primary point of contact for business units regarding IT services and escalations.</li>
<li>Work closely with internal and external teams to ensure seamless service integration.</li>
<li>Manage vendor relationships for cloud service providers (OCI, GCP) and third-party MSPs.</li>
</ul></li><li><b>IT Service Continuity &amp; Security Compliance:</b></li>
<li><ul><li>Ensure compliance with IT security policies, data protection regulations, and industry best practices.</li>
<li>Conduct risk assessments and proactively mitigate IT service risks.</li>
<li>Implement and enforce security best practices for OCI and GCP environments.</li>
</ul></li><li><b>Strategic Planning &amp; Process Improvement:</b></li>
<li><ul><li>Identify opportunities for automation, process optimization, and cost reduction within IT operations.</li>
<li>Align IT services with business objectives by working closely with leadership and IT teams.</li>
<li>Lead IT projects related to service delivery enhancements and digital transformation.</li>
<li>Develop and implement cloud governance models for OCI and GCP.</li>
</ul></li><li><b>Performance Monitoring &amp; Reporting:</b></li>
<li><ul><li>Track and report on IT service performance metrics, incident trends, and root cause analyses.</li>
<li>Provide regular reports and insights to senior management on IT service performance.</li>
<li>Ensure end-user satisfaction by conducting surveys and feedback assessments.</li>
<li>Utilize cloud-native monitoring tools (OCI Logging, Google Cloud Operations Suite) for proactive incident management.</li>
</ul></li><li><b>Leadership &amp; Team Management:</b></li>
<li><ul><li>Lead, mentor, and develop IT service teams to enhance technical and customer service skills.</li>
<li>Drive a culture of service excellence and continuous improvement within the IT department.</li>
<li>Conduct training programs to enhance IT service management knowledge across teams.</li>
</ul></li></ul><p>.</p><h3 class="jobSectionHeader"><b>
Qualifications and Education Requirements</b></h3><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Master&rsquo;s preferred).</li><li>15+ years of experience in IT Service Management, IT Operations, or a similar role.</li><li><b>Expertise in multi-cloud environments, particularly OCI and GCP.</b></li><li>Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT governance best practices.</li><li>Experience in managing IT support teams and vendors in a <b>multi-cloud or hybrid IT environment.</b></li><li>Strong understanding of <b>OCI IAM, GCP IAM, networking, security policies, and cloud automation.</b></li><li>Excellent problem-solving, analytical, and decision-making skills.</li><li>Strong leadership, communication, and stakeholder management abilities.</li><li>Experience with incident management, change management, and IT project management.</li><li><b>Certifications in OCI and GCP (e.g., OCI Architect Professional, Google Professional Cloud Architect) are highly desirable.</b></li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Knowledge of cybersecurity, compliance frameworks, and disaster recovery planning.</li></ul></div>

Service Delivery Manager (Hyperscalers) (Preferably Saudi)

51Talk Headquarters

<div>
 <p>
  <strong>
   <u>
    About Us
   </u>
  </strong>
 </p>
 <p>
  51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. You will be essential in leading our customer service function, drive service excellence, and ensure outstanding customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Service Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage multiple customer service teams through their Team Leads to achieve service excellence and retention targets.
  </li>
  <li>
   Define customer care strategies and implement operational frameworks that align with business objectives.
  </li>
  <li>
   Oversee service performance metrics (response rate, resolution time, customer satisfaction, retention) and provide coaching to Team Leads.
  </li>
  <li>
   Collaborate with cross-functional teams (Academic, Sales, Product) to optimize the student experience and drive continuous improvement.
  </li>
  <li>
   Handle escalated issues and deliver sustainable solutions for high-impact cases.
  </li>
  <li>
   Develop and maintain SOPs, service standards, and knowledge bases to ensure consistency and scalability.
  </li>
  <li>
   Drive adoption of tools and technologies (CRM, analytics dashboards, automation/AI tools) to improve efficiency.
  </li>
  <li>
   Generate and present service performance reports with actionable insights to senior management.
  </li>
  <li>
   Build a strong service culture that emphasizes accountability, collaboration, and continuous learning.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years of experience in customer service or education-related fields, with at least 3 years in a managerial role leading teams and supervisors.
  </li>
  <li>
   Strong leadership, communication, and problem-solving skills with the ability to influence cross-functional stakeholders.
  </li>
  <li>
   Proven success in driving customer experience improvements and achieving service performance targets.
  </li>
  <li>
   Familiarity with CRM systems, reporting dashboards and service automation tools.
  </li>
  <li>
   Customer-oriented mindset with a passion of education and team development.
  </li>
  <li>
   Proficiency in both English and Arabic languages.
  </li>
  <li>
   Bachelor's Degree and above in relevant field.
  </li>
 </ul>
</div>


Customer Service Manager

Explore 1116+ Service mechanic in Egypt this October. Find roles across top companies and apply now to boost your career.

1116 service mechanic jobs IN Egypt

Service Mechanic

Service Mechanic

Service Mechanic

Aircraft Mechanic 2 (UH60 Specialty) - Egypt

Export Sales Representative

Service Delivery Manager (Hyperscalers) (Preferably Saudi)

Customer Service Manager