customer service representative Jobs in Dubai United Arab Emirates

customer service representative

safety officer Jobs in Dubai United Arab Emirates

safety officer

sales officer Jobs in Dubai United Arab Emirates

sales officer

compliance officer Jobs in Dubai United Arab Emirates

compliance officer

hr officer Jobs in Dubai United Arab Emirates

hr officer

service officer

Gargash Group

<p>Direct message the job poster from Gargash Group</p><p>The Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process.</p> Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul><p>Location: Dubai, United Arab Emirates</p>

Customer Service Officer

Beno

<p><u>Job Description :</u> As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.</p><p>Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.</p><p>You will also be responsible for maintaining a welcoming and organized environment.</p><p>Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.</p><p>Assist clients by answering inquiries and guiding them through our services / products.</p><p><b>Manage bookings efficiently.</b></p><p>Build and maintain positive relationships with clients to enhance customer loyalty.</p><p>Handle client feedback and complaints gracefully, ensuring prompt resolution.</p><p>Collaborate with team members to ensure smooth operations and high service standards.</p><p><u>Requirements :</u> Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Professional appearance and a positive attitude.</p><p>Strong problem-solving skills and the ability to remain calm under pressure.</p><p>Flexibility to work in shifts, including weekends and holidays.</p><p>English language is a must, additional languages is an advantage.</p><p><u>What We Offer :</u> Competitive salary and benefits package.</p><p>A dynamic and supportive work environment.</p><p>Opportunities for growth and career development.</p>

Client Service Officer / Hostess

VFS Global UAE

<p><b>Customer Service Officer - Operations </b></p><p><b>About the job: </b><br/>We are seeking highly motivated Customer Service and Operations Officers to join our team. To facilitate the VISA Concierge (Application / Appointment) &amp; handle front office &amp; back-office operations conducted at the respective Retail Centers.</p><p><b>Key Responsibilities:</b></p><ul><li>Engage with customers to understand their visa requirements and provide tailored solutions.</li><li>Handle customer/applicant queries and provide detailed information on visa procedures personally or via email, telephone.</li><li>Handle cash and bank related transactions if assigned and ensure 100% accuracy</li><li>Record &amp; maintain all application data. Ensure accurate &amp; timely data entry into the system with zero errors.</li><li>Maintain compliance to the standard operating procedures, manuals etc. without deviation in process</li><li>Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.</li><li>Encourage applicants to provide feedback on services provided and their overall experience at the application centre.</li><li>Ensure that the entire process is completed within the mandated Turn Around Time.</li><li>Assist Deputy Manager/Operations Manager in execution of WB Project</li><li>Ensure judicious use of natural resources</li></ul><p><b>Qualifications:</b><br/>Education: Minimum High school diploma or equivalent. A bachelor's degree is a plus.</p><p>Experience: 1-2 years of Sales or Customer Services experince , preferably in Travel and Tourism or Service industry</p><p><b>Knowledge and Key Skills: </b></p><p>Good communication skills in English language preferably with good interpersonal skills is desirable.<br/>Customer service-oriented with a strong dedication to customer satisfaction.<br/>Proficiency in using computer applications and office equipment.<br/>Ability to handle a high volume of customers while maintaining composure and professionalism.<br/>Detail-oriented and organized with good time management skills.</p><p>Please forward your resume to <b>rafshanam@vfsglobal.com</b> if you meet with the above requirement. Please note that only candidates shortlisted for the position will be contacted.</p><p>Job Type: Contract<br/>Contract length: 6 months</p><p>Pay: Up to AED3,300.00 per month</p><p>Experience:</p><ul><li>Customer Services Operations: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Customer Service Officer - Operations

Mashreq

<p><b>Job Description</b></p><p>- Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level- Execution of maintenance activities including KYC handling and Compliance related activities and exception handling- To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner- Maximize cross-sell opportunities by referring the leads to the SE Account Manager</p>

Accor

<div><b>Company Description</b><p><br>
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel&rsquo;s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.</p><b><br>
Job Description</b><p><b><br>
MAIN DUTIES:</b></p><p><b>
Administration</b></p><ul><li>
To be a Heartist of the Front Office department and of the hotel, in and outside the work place.</li><li>
To always keep the working area clean and well maintained.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.</li><li>
To properly use the telephone etiquette as per Sofitel standards.</li><li>
To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.</li><li>
To answer and handle incoming calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To update the above requests in HotSos, Micros and Opera.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, office coordination and filing.</li><li>
To read and update logbooks.</li><li>
To update guest history in Opera.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To keep all equipment clean, areas tidy and well maintained.</li></ul><p><b>
Training and Human Resources
</b></p><ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul><p><b>
Miscellaneous</b></p><ul><li>
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To respond to any changes in the department as dictated by the needs of the hotel.</li><li><p>
All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</p></li><li>
All Heartists may be assigned to other duties in the hotel as and when required by business levels</li></ul><p><b>
GENERAL DUTIES:</b></p><p><b>
Health and Safety
</b></p><ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul><p><b>
Confidentiality</b></p><ul><li><p>
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</p></li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul><p><b>
To be fully conversant with:</b></p><ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Business Administration, Finance, or a related field</li><li>
2-3 years of experience in customer service, preferably in banking or financial services</li><li>
Excellent verbal and written communication skills in English; proficiency in Arabic is a plus</li><li>
Strong problem-solving abilities and attention to detail</li><li>
Proficiency in CRM software and banking systems</li><li>
In-depth knowledge of banking products, services, and regulatory requirements</li><li>
Demonstrated ability to work efficiently in a fast-paced environment</li><li>
Excellent time management and multitasking skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Banking certifications are preferred but not required</li><li>
Familiarity with UAE banking regulations and compliance standards is a plus</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Minimum 1 year of experience in the same or similar role</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul></div>

One Touch Service Officer

Devenir Cap Financial Instruments Quotations Service

<p>Job Vacancy !!!!!</p><p><b>Customer Service Officer cum Accountant</b></p><p><b>Job Description:</b></p><ul><li>Maintain company records, files, and financial documents.</li><li>Perform data entry and update accounting systems and databases.</li><li>Prepare invoices, receipts, payment vouchers, and petty cash reports.</li><li>Handle account reconciliations and assist in preparing financial summaries.</li><li>Coordinate client documentation and compliance submissions.</li><li>Follow up with clients for required information and payments.</li><li>Support PRO tasks and external documentation when required.</li><li>Complete and process basic bank and business forms.</li><li>Liaise with banks, auditors, and Free Zone authorities.</li><li>Manage correspondence, schedule meetings, and update company records.</li><li>Post updates on company social media platforms.</li></ul><p><b>Requirements:</b></p><ul><li>Fluent in English (spoken and written)</li><li>Strong multitasking and time management skills</li><li>Proficient in MS Office (Excel, Word, Outlook</li><li>Bachelor&rsquo;s degree in Accounting, Commerce, or Business Administration.</li><li>1&ndash;3 years of experience in back office and accounting roles.</li><li>Proficient in MS Office and accounting software is a advantage</li><li>Organized, detail-oriented, and capable of multitasking.</li><li>Good communication and coordination skills.</li></ul><p>Devenir Corporate Services, a UAE-based company specializing in corporate advisory, company formation, and administrative support services across various jurisdictions.</p><p>The position is based in Dubai, UAE, with a salary range of AED 2,500 per month.</p><p>Interested candidates are requested to send their CVs to hr@devenircap.com. Shortlisted candidates will be contacted for an interview.</p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you familiar with the basic Accounting </li><li>The starting salary will be AED 2500 , are you comfortable with that ?</li></ul><p>Experience:</p><ul><li>Customer Service / Back office : 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Fluent in English  (Preferred)</li></ul>

Customer Service Officer Cum Accountant

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><p></p><div><br>
<p>
Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.</p><br>
<p></p>
<p>
The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.</p></div></div><p></p><div><div><div><br>
Job Accountabilities</div></div><p></p><div><br>
<p>
As Customer Service Officer, the key responsibilities will be:</p>
<ul>
<li>Set and achieve targets to maintain productivity, efficiency and quality standards.
</li><li>Meet the requirements of their customers</li>
<li>Build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
</li><li>Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
</li><li>Take personal responsibility for resolving basic queries from customers and agents.</li>
<li>Help identifying and taking forward continuous improvement opportunities.</li></ul></div></div><p></p><div><div><div><br>
Job Qualifications</div>
</div><div><div>
To be successful in this role, you will need:</div><br>
<div></div>
<ul>
<li>To be a UAE National with Family Book.</li>
<li>Bachelor&rsquo;s degree preferred (or equivalent), and 2 or more years of experience in related field.</li>
<li>Understanding of the Insurance Industry and employees&rsquo; benefits.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li>
<li>Excellent communication skills both written and verbal in English and Arabic.</li>
<li>Expertise in systems such as AS400 and Content Navigator.</li>
<li>Analytical and problem-solving mindset.</li>
<li>Accuracy and Attention to details.</li>
<li>Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.</li>
<li>Effective personal organization and planning skills.</li>
</ul></div></div></div><div><b>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing Date: 10 November, 2025</li></ul></div>

Customer Service Officer (UAE Nationals Only)

Explore 5395+ Service officer in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5395 service officer jobs IN Dubai United Arab Emirates

Customer Service Officer

Client Service Officer / Hostess

Customer Service Officer - Operations

Customer Service Officer

One Touch Service Officer

Customer Service Officer Cum Accountant

Customer Service Officer (UAE Nationals Only)