service supervisor

ClairvoyantUAE

QUALIFICATIONS:<ul><li>MALE</li><li>Any Nationality</li><li>2-5 years experience in the same field</li><li>UAE Driver's License</li><li>Cancelled visa</li></ul>RESPONSIBILITIES:<ul><li>Staff and contractor management: Supervise, schedule, train, and evaluate the performance of cleaning staff, janitors, and other service providers.</li><li>Service quality and standards: Ensure high standards of cleanliness, hygiene, and other soft services are maintained to meet client expectations and comply with regulations.</li><li>Operations and scheduling: Coordinate and oversee daily soft service operations, including managing work schedules, resource allocation, and ensuring efficient use of supplies.</li><li>Health, safety, and compliance: Ensure all soft service activities comply with health, safety, and environmental regulations and conduct regular inspections.</li><li>Client relations: Act as a liaison with clients to understand their needs, address complaints, and resolve service-related issues promptly.</li><li>Reporting and administration: Maintain accurate records of service activities, performance metrics, and incidents.</li><li>Inventory and budget management: Monitor inventory for cleaning supplies and equipment, manage operational budgets, and control costs.</li><li>Continuous improvement: Identify areas for improvement in service delivery and implement corrective actions as needed.</li></ul>Job Type: Full-timeWork Location: In person

SOFT SERVICE SUPERVISOR FACILITY MANAGEMENT COMPANY

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As an Airside Service Delivery Supervisor , you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below-wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.
In this role, you will:
<ul><li>Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer-focused environment.
</li><li>Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
</li><li>Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
</li><li>Below-Wing Coordination: Lead the coordination of below-wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
</li><li>Progression Plan: Includes an 18-month development plan for the Airside Service Delivery Supervisor - Emiratisation program, supporting career growth and role mastery.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>Qualifications &amp; Experience:
<ul><li>High school with certificate
</li>2-4 years experience in aviation field with knowledge of ground handling activities 
<li>
</li></ul> 
Knowledge and Skills:
<ul><li>Advanced understanding of airline customer service products (specific airport related requirements), aviation terminology and Industry regulations for the assigned work area.
</li><li>UAE driving license (for airside-based roles).
</li><li>Preferably First Aid trained.
</li><li>Advanced Supervisory, communication, writing Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Customer Management, planning, organizing and data collection and analysis Skills.
</li><li>Proficient Safety Awareness Skills, IT and Computer Literacy skills.
</li><li>Advanced Understanding of the usage of Departure Control System, usage of AACS, BELT, DMIS, Airline Requirement and Customer SLAs &amp; KPIs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Fundamentals of Load Control.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</div>

Airside Service Delivery Supervisor Program – dnata

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Entertainment Supervisor | MAF Entertainment | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Supervisor plays a key role in ensuring seamless day-to-day operations across the food, beverage, and entertainment zones, supporting the team in delivering high-energy, guest-focused service. This role drives team performance, maintains operational standards, and upholds brand experience across the assigned site.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Guest Experience Leadership: Deliver exceptional, on-brand guest service across games, F&amp;B, and checkouts; resolve complaints professionally and drive upselling and promotions.
 </li>
 <li>
 Service &amp; Brand Standards: Enforce SOPs, brand rituals, grooming, and service quality while monitoring guest feedback (NPS) and leading service recovery.
 </li>
 <li>
 Operational Excellence: Ensure daily cleanliness, functionality, equipment readiness, and compliance through walkthroughs, audits, and checklists.
 </li>
 <li>
 Team Supervision &amp; Coaching: Manage staffing, rotations, briefings, and frontline support; coach, motivate, and develop team members to maximize performance.
 </li>
 <li>
 Financial Control &amp; Compliance: Oversee cash handling, opening/closing procedures, audits, petty cash, contracts, and regulatory requirements.
 </li>
 <li>
 Stock &amp; Inventory Management: Manage stock checks, deliveries, verification, inventory reporting, and discrepancy control.
 </li>
 <li>
 Health, Safety &amp; Compliance (HSE): Promote a strong safety culture, ensure food safety, hygiene, crisis readiness, and legal compliance.
 </li>
 <li>
 Performance &amp; Business Results: Drive KPIs including NPS, spend per head, P&amp;L, audit scores, OHI, OPEX control, and act as a culture ambassador.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Education &amp; Certification: Hospitality Certificate/Diploma with relevant experience; PIC Level 3 certification.
 </li>
 <li>
 Experience: 4&ndash;5 years in a high-volume, fast-paced restaurant environment, with 2 years in a supervisory role.
 </li>
 <li>
 Ability to stay calm, think clearly, and make sound decisions in demanding situations.
 </li>
 <li>
 Strong analytical, interpersonal, negotiation, and organizational skills with high attention to detail, speed, and accuracy.
 </li>
 <li>
 Passion for culinary excellence and guest service, high integrity, professionalism, and strong follow-through.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Operations Supervisor - Leisure & Entertainment

Al Ghandi Group Enterprises

Role Description:A Warranty Supervisor is responsible for communicating and controlling warranty claims from manufacturer system and supporting and guiding warranty administrators, internal staff or customers with their vehicle warranty needs, whilst perfectly recording the required information as per the manufacturer&rsquo;s warranty policy and procedures. They would also have to coach and work with warranty administrators, internal and external teams to ensure the manufacturer&rsquo;s warranty policy and procedures are followed with regards to recording, diagnosis and claiming. They would also ensure reconciliation from invoice to claim is checked and any deficiencies are raised for management intervention. They also ensure parts are tagged correctly, returned or stored as required for the specific period. Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits. They need to be vigilant and strict with manufacturer&rsquo;s warranty policy and procedures and ensure they deliver a class leading customer experience to allow the achievement of the highest level of customer satisfaction, resulting in &ldquo;completely satisfied&rdquo; customers.A warranty Supervisor is the main point of contact within the warranty team, work closely with service, parts, PDI and Bodyshop team, and is the link between operation and the manufacturer, and when required they will meet customer.Operational Responsibilities;<ul><li>Building relationships and trust with workshop and reception team.</li><li>Guarantees warranty claim management internally, whilst ensuring claims processing is on time, with providing any further requirements to enable claims payment, whilst closely monitoring rejected claims, claims for resubmission and pending payments.</li><li>Reconciles all warranty receivables with payments, any deficiency is raised to management for their investigation.</li><li>Works alongside parts to ensure any required manufacturer campaign/bulletin/ technical updates are available to support our customers.</li><li>Manages claim submission, whilst monitoring any required KPI&rsquo;s.</li><li>Identifying internal needs relating to warranty and confidently recommending and demonstrating appropriate coaching methods to enable non-rejected claims.</li><li>Ensure customer and vehicle data is reviewed and is updated and accurately recorded in DMS.</li><li>Confirm all paperwork and documentation is arranged and recorded correctly and is clear and fully explained to enable detailed understanding.</li><li>Ensure recall completion at branch level is as required and any non-compliance is raised to management for their intervention.</li><li>Process the claim as per manufacturer policy and procedures on time, providing any further requirements to enable claim payment, closely monitoring rejected claims, claims for submission and pending payments.</li><li>Manages claim submission and monitor any required KPI&rsquo;s.</li><li>Coach and work with workshop and parts team to ensure the manufacturer&rsquo;s warranty policy and procedures are followed regarding recording, diagnosis and claiming.</li><li>Ensure parts are tagged correctly, returned or stored as required for the specific period and in order.</li><li>Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits.</li><li>Timely information to workshop team related to warranty requirement, to ensure no claim rejection.</li><li>Continually verifies criteria requirements by manufacturer, keeping information supplied up to date, whilst ensuring training for themselves at required levels.</li><li>Keeps aftersales team updated on warranty policy and procedure changes, recall and service bulletin launches.</li><li>Ensure recall completion and raise to management for any non-compliance.</li><li>Files and maintains all the manufacturer required information.</li><li>Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies etc.</li></ul>Knowledge, Qualifications &amp; Skills required;<ul><li>Minimum of 2 years&rsquo; proven experience in a warranty supervisor role.</li><li>Excellent attention to details, and strict procedural compliance to meet manufacturer policy and procedures.</li><li>Disciplined time management.</li><li>Logical thinker with solid problem-solving attributes.</li><li>Able to work under pressure.</li><li>Skilled supervisory and administrative abilities inc. computer competency.</li><li>Able to work alongside workshop teams, reliable, assertive and flexible personality</li><li>Capable of managing multiple responsibilities simultaneously (multi-task).</li><li>Competent to manage teams to enable full understanding and specified requirements to meet manufacturer policy and procedures.</li><li>Excellent in verbal and written English communication.</li><li>Bachelor/Diploma of Engineering.</li><li>Understanding of vehicle and aftersales processes.</li><li>A strong understanding of automotive technology and the automotive industry.</li><li>Familiarity of DMS and manufacturer&rsquo;s warranty management systems.</li><li>Relevant training and/or certifications as a warranty supervisor.</li></ul>Job Type: Full-time

Warranty Supervisor

UNIKAI Foods P.J.S.C

The Sales Supervisor – Food Service / HORECA is responsible for driving and managing sales growth within the Food Service channels. This role ensures the achievement of volume, revenue, and profitability targets through effective team management, account development, and market execution aligned with the company’s strategic goals in the FMCG/dairy sector. Sales & Business Development<ul><li>Develop and execute sales plans to achieve monthly and annual targets for Foodservice channel</li><li>Identify and develop new business opportunities, key accounts, and strategic partnerships.</li><li>Maintain strong relationships with chefs, purchasing managers, and decision-makers in the food service industry.</li><li>Negotiate contracts, pricing, and promotional deals within company guidelines.</li></ul>Account Management & Execution<ul><li>Ensure product visibility, availability, and brand compliance</li><li>Monitor customer orders, deliveries, and outstanding payments to ensure smooth operations.</li><li>Conduct regular market visits to evaluate distribution, competitor activities, and customer feedback.</li><li>Coordinate with logistics, marketing, and finance to ensure timely and accurate fulfillment of client requirements.</li></ul>Team Leadership & Performance<ul><li>Supervise and motivate the sales team to achieve performance objectives.</li><li>Train and develop sales representatives in product knowledge, selling techniques, and customer service.</li><li>Monitor sales performance, prepare reports, and recommend actions for improvement.</li></ul>Market Intelligence<ul><li>Analyze sales trends, pricing, and competitor movements within the food service and institutional sectors.</li><li>Provide regular feedback and insights to management to support strategic decisions.</li></ul>

Sales Supervisor – Food Service

Marriott International

<div>Additional Information 
Job Number25199270 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
The ideal candidate should already be in a Team Leader or Supervisor position. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

Explore 2344+ Service supervisor in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.