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Deloitte

<div><div><div>Location
</div>Riyadh
</div><div><div>Consultant/Senior Consultant | ETP | ServiceNow
About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
During your tenure as a Consultant/Senior Consultant, you will demonstrate and develop your capabilities in the following areas<ul><li>
Create forms, workflows and prototypes</li><li>
Design, code and test technical solutions</li><li>
Identify system deficiencies and recommend solutions</li><li>
Assist in enforcement of development deadlines and schedules</li><li>
Understand the necessity of and contribute to development standards</li><li>
Prioritize multiple tasks effectively</li><li>
Develop applications to fulfill modern data capture</li><li>
Utilize ServiceNow as well as best practices for software development methodologies outlined by Deloitte, to ensure that work is compliant, efficient, and effective</li><li>
Develop custom ServiceNow applications using modern web technologies</li><li>
Integrate ServiceNow application(s) with third party systems/applications via APIs</li><li>
Team members are responsible for requirements analysis, system design, and playing a vital role throughout the entire development lifecycle</li><li>
Members of the development team must also possess the aptitude to search for answers when they aren&rsquo;t easily accessible</li></ul>
Leadership Capabilities:
<ul><li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li>
<li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul>Qualifications:<ul><li>
Bachelor's Degree</li><li>
3-5 years of experience as technical consultant/architect/developer</li><li>
Understanding of MySQL databases</li><li>
Hands-on design, development and deployment experience with the Service-Now Platform</li><li>
Working knowledge in ServiceNow Configuration Management, ServiceNow System Administration, ServiceNow Implementation</li><li>
ServiceNow experience of at least 2 years</li><li>
Understanding of enterprise IT architecture and ITSM</li><li>
Experience in implementing, configuring and customizing ServiceNow platform</li><li>
Experience with web services integration, specifically SOAP and REST</li><li>
Strong technical knowledge in Service-Now Tool OOB (Out of the Box) Concepts like Client Scripts, Ul Policy, Ul Actions, Business Rule etc</li><li>
Experience with Application UI and Workflow configuration</li><li>
Preferred: ServiceNow Implementation certification</li></ul></div></div></div>

ServiceNow Consultant/Senior Consultant | ETP | Riyadh

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 
 Tech for People Unlocks the Future
 
 
 
 At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
 
 
 With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
 
 
 
 Devoteam Culture &amp; Values:
 
 
 
 True innovation is born from a powerful culture, fused with meaningful values.
 
 
 
 Culture:
 
 
 
 
 Fair and courageous
 
 
 
 Everyone is treated fairly &ndash; this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
 
 
 
 
 
 Ambition and results
 
 
 
 Ambition is nurtured at every step &ndash; this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.
 
 
 
 
 
 Learning and innovating
 
 
 
 Curiosity and learning are at our core &ndash; this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
 
 
 
 
 
 Caring and sharing
 
 
 
 A caring attitude is infused into our culture &ndash; this encourages sharing. We believe in the power of teams, we promote support and collaboration.
 
 
 At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,&nbsp;
 
 
 
 Values:
 
 
 
 1. Respect
 
 
 2. Frankness
 
 
 3. Passion
 
 
 Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
 
 
 To know more about us, please visit: www.devoteam.com
 
 
 &nbsp;
 
 
 
 
 Job Description
 
 
 
 
 We are looking for a highly skilled ServiceNow Consultant with hands-on experience in ServiceNow GRC to join our cybersecurity team. This role combines business analysis, development, and functional consulting, requiring a solid grasp of Governance, Risk, and Compliance principles and the ability to translate business needs into scalable technical solutions.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as a Business Analyst and Developer for ServiceNow GRC implementations, upgrades, and customizations.
 </li>
 <li>
 Gather, analyze, and document business and technical requirements from stakeholders.
 </li>
 <li>
 Design and develop workflows, integrations, and dashboards within ServiceNow GRC.
 </li>
 <li>
 Provide advisory on GRC frameworks (ISO 27001, NIST, COBIT, etc.) and industry best practices
 </li>
 <li>
 Support client readiness for compliance with local Saudi cyber regulations (e.g., NCA, SAMA, CITC).
 </li>
 <li>
 Conduct gap assessments and deliver tailored GRC roadmaps and remediation plans.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven hands-on experience in ServiceNow GRC modules (Policy &amp; Compliance, Risk, Audit, Vendor Risk).
 </li>
 <li>
 Strong background in business analysis, requirements documentation, and stakeholder engagement
 </li>
 <li>
 Working knowledge of leading GRC platforms and tools in the market.
 </li>
 <li>
 Understanding of Governance, Risk, and Compliance concepts and frameworks.
 </li>
 <li>
 Familiarity with Saudi cybersecurity regulations is a strong plus.
 </li>
 <li>
 Excellent communication skills, both technical and non-technical.
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 Business Unit: Cyber Trust
 
 
 
 
 Level: Junior - Mid Level
 
 
</div>

ServiceNow GRC Consultant

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Team
The Expert Services Team, part of the Customer Excellence Group (CEG) at ServiceNow, collaborates with customers to help them achieve their business outcomes by providing
implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by showcasing the value of their ServiceNow investment.
Within Expert Services, we have product-specific expert practices. One of these practices is the ServiceNow Platform team, which works with cross-functional departments such as Finance, Procurement, IT, HR, and many other teams across a variety of global clients. We are looking for motivators, problem solvers, and original thinkers like you to join our team.
The Role
As a Principal Technical Consultant within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.
What you get to do in this role:<ul><li>
Collaborate with customers in their efforts to take advantage of their ServiceNow investment</li><li>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</li><li>
Lead customer workshops on architecture (Cloud and On-Prem), design and integrations</li><li>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</li><li>
Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities</li><li>
Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security</li><li>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more</li><li>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges</li><li>
Contribute towards continuous improvement of leading practices</li><li>
Grow and mentor other members of ServiceNow and the partner ecosystem</li><li>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture</li><li>
Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space</li><li>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</li><li>
Work and travel within MEA, based on customer and project demands</li></ul> 

Qualifications 
Qualifications
In order to be successful in this role, we need someone who has:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment</li><li>
Experience in defining and deploying future-state workflows and in identifying solutions from a people, process and technology perspective</li><li>
Understanding on-premise self-hosted environments and architecture</li><li>
Experience and/or willingness to grow technical depth on SaaS and on-premise environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, GraphQL, Web Services, Linux, database server, load balancers, and others</li><li>
Experience and/or willingness to grow in ServiceNow NowAssist products</li><li>
Excellent communication and presentation skills</li><li>
Experience in advising and analysing Product strategies based on business priorities</li><li>
Excellent interpersonal skills, customer-centric attitude , and experience working with diverse team</li><li>
Fluency in Arabic and English is essential</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Principal Technical Consultant - ServiceNow Platform (Creator Workflows)

TAWANTECH

<div>As a Senior ServiceNow Developer at TAWANTECH, you will play a key role in enhancing and optimizing our ServiceNow platform to meet business needs and streamline operations. You will leverage your extensive experience to design, develop, and implement sophisticated ServiceNow solutions in line with industry best practices while leading development efforts across projects.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Lead the design, development, and implementation of complex ServiceNow solutions across various modules, including ITSM, HRSD, and ITOM.
</li><li>Collaborate with business stakeholders to gather requirements and translate them into high-quality technical solutions.
</li><li>Mentor and guide junior developers, fostering a culture of continuous improvement and knowledge sharing.
</li><li>Develop and maintain custom applications, integrations, workflows, and dashboards within ServiceNow.
</li><li>Ensure adherence to coding standards and best practices, conducting code reviews and testing activities.
</li><li>Analyze and resolve technical issues, optimizing performance and user experience of the ServiceNow platform.
</li><li>Stay abreast of new ServiceNow features and functionalities, guiding their implementation effectively.
</li><li>Contribute to the design, development, and customization of ServiceNow applications including ITSM, SPM(Activated for IT Only), CSM(Not yet activated), ITAM(Not yet activated), ITOM, AIOps(Not yet activated) modules.</li>
<li>Engage in platform roadmap planning, driving innovation through continuous improvement and platform modernization efforts.</li>
<li>Development and enhancement of the Employee Center.</li>
<li>Review existing services to identify duplicates and improve service categorization.</li>
<li>Refine the design and usability of forms, enhancing the overall user experience across all services.</li>
<li>Streamline and simplify service request workflows to improve efficiency.</li>
<li>Collaborate closely with the Catalog Manager to identify opportunities for service enhancements or the implementation of new services.&quot;</li>
</ul>Requirements<h3 class="jobSectionHeader">
Required Qualifications:</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
</li><li>Minimum 5&ndash;7 years of hands-on experience with ServiceNow development, with significant involvement in project leadership.
</li><li>Strong proficiency in ServiceNow scripting languages, including JavaScript, Glide scripting, and the ServiceNow API.
</li><li>Experience with integrating ServiceNow with third-party applications using REST/SOAP APIs.
</li><li>Demonstrated knowledge of ITIL processes and methodologies, specifically within the ServiceNow platform.
</li><li>ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) &mdash; Required
</li></ul><h3 class="jobSectionHeader">Preferred Skills:</h3><ul>
<li>Previous experience with ServiceNow modules beyond ITSM, such as Security Operations, Performance Analytics, or Orchestration.
</li><li>Familiarity with Agile/Scrum methodologies in a development environment.
</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li>
<li>Exceptional communication skills, capable of conveying technical information to non-technical stakeholders.</li></ul></div>

Senior Service now Developer

Plat4mation (formerly Unikomm)

<div>
 
 
 Position: Business Consulting Specialist &ndash; ServiceNow
 
 
 
 
 
 
 
 Location: Saudi Arabia
 
 
 
 
 
 
 Are you passionate about ServiceNow and driven to deliver impactful business solutions? Do you have the confidence to advise C-level stakeholders and the expertise to ensure maximum value from implementations? If yes, we invite you to join
 
 Plat4mation Saudi Arabia
 
 as our next
 
 Business Consulting Specialist
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Business Consulting Specialist
 
 , you will work closely with clients to bridge business goals with the power of the ServiceNow platform. You&rsquo;ll play a key role in shaping digital strategies, designing scalable processes, and delivering enterprise-level solutions. Your mission:
 
 maximize customer value realization and become a trusted advisor
 
 .
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Drive process design, governance, KPIs, and control frameworks at a strategic level.
 </li>
 <li>
 Lead ServiceNow Projects(ITSM, ITOM etc) and enterprise service management consulting engagements.
 </li>
 <li>
 Run executive workshops and pitch functional ServiceNow solutions.
 </li>
 <li>
 Present high-level demos, conduct gap analyses, and translate needs into actionable solutions.
 </li>
 <li>
 Define operating models, roles, dashboards, and reporting structures.
 </li>
 <li>
 Align solutions with ITIL standards and ensure platform coherence.
 </li>
 <li>
 Support organizational transformation through strong stakeholder engagement.
 </li>
 <li>
 Implement ServiceNow systems aligned with enterprise architecture and process maturity.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in IT, Engineering, or related field.
 </li>
 <li>
 
 7+ years of experience
 
 in consulting or digital transformation, ideally in large, complex environments.
 </li>
 <li>
 Deep understanding of PaaS solutions and enterprise platforms.
 </li>
 <li>
 
 Hands-on ServiceNow experience
 
 (including configuration and implementations).
 </li>
 <li>
 Certified in:
 </li>
 <li>
 
 ITIL v4
 
 </li>
 <li>
 
 ServiceNow System Administrator
 
 </li>
 <li>
 
 ServiceNow Implementation Specialist
 
 </li>
 <li>
 Fluent in
 
 English
 
 ;
 
 Arabic
 
 proficiency is highly desirable.
 </li>
 <li>
 Strong presentation skills and ability to pitch solutions to business and technical audiences.
 </li>
 <li>
 Proven capability to lead customer relationships and act as a
 
 trusted advisor
 
 .
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Get
 
 <ul>
 <li>
 
 Attractive compensation
 
 with performance-based bonuses.
 </li>
 <li>
 22 days paid leave &amp; modern laptop.
 </li>
 <li>
 Dynamic work environment with flexible arrangements.
 </li>
 <li>
 Global exposure and opportunities for rapid
 
 career advancement
 
 .
 </li>
 <li>
 Inspiring team events, hackathons, knowledge sessions, and social initiatives.
 </li>
 <li>
 Supportive and inclusive culture that fosters
 
 learning, growth, and innovation
 
 .
 </li>
 </ul>
 
 
 
 
 
 About Plat4mation
 
 
 
 
 Plat4mation
 
 is a global
 
 Elite ServiceNow Partner
 
 specializing in advisory, implementation, and managed services across the full ServiceNow suite. Since 2013, we&rsquo;ve grown to 500+ experts in 10 offices worldwide. Our focus is simple:
 
 making work flow
 
 for organizations through smart digital solutions.
 
 
 We&rsquo;re proud recipients of multiple Global and EMEA ServiceNow Partner Awards and are trusted by clients across industries for our depth, innovation, and commitment.
 
 
 
</div>

ServiceNow Senior Business Consultant

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:
The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.<ul><li>
You will oversee the engagement and outcomes for customers in your portfolio</li><li>
Ensure customers are technically healthy and on the most recent version of our product</li><li>
Leverage existing Success Plays to assist customers, but also assist new Success Plays</li><li>
Work with customers to create new use case/success stories</li><li>
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses</li><li>
Guide other ServiceNow teams to address customer issues</li><li>
Oversee projects identified by leaders</li><li>
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Minimum 7 years of related work experience; OR equivalent work experience</li><li>
Creativity with comfort running projects independently</li><li>
Improve complex issues through analysis and resolution</li><li>
Succeed in working collaboratively</li><li>
ServiceNow certifications</li><li>
Fluent in Arabic and English</li></ul>
FD21 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Customer Success Manager

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Team
The Customer Success team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Success team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform.
Job Description
The Customer Success Executive will be responsible for driving value in one of ServiceNow&rsquo;s largest and most strategic accounts in Saudi Arabia
The person in this role will develop and manage a Customer Impact account plan to drive a roadmap of activity that works to accelerate business and platform value. The role will work closely with customer executive management (CxO, C-1), as well as strategic partners that may be in place.
The aim is to align various exec stakeholders across the account (board members, brand leaders, IT), achieve buy-in to the ServiceNow transformation and roadmap, and accelerate the ServiceNow adoption and journey overall. The role will closely collaborate with the ServiceNow Success and Platform Architects and drive the use of Impact assets that are also self-managed by the customer.
An ideal candidate will have achieved a senior level position driving the vision, governance, strategy and architecture within a customer environment to enable digital transformation. The candidate will also have led large teams comprised of internal and external resources all working similar objectives. They will have demonstrated their ability as a leader, to become a trusted advisor to key internal executive stakeholders as well as with C-level client executives at customers. They will have experience directing resources to developing and executing success processes and programs at scale. The leader will ensure that critical operational KPIs are delivered, including overall NPS of Customer Success covered accounts, adoption of ServiceNow products, and renewal of our Customer Success products.
What you get to do in this role:<ul><li>
As a trusted advisor your will drive enterprise level cross functional executive alignment and ServiceNow buy-in in VLE customers and ensure success expectation are met</li><li>
You will advise and coach executive leaders on how CS delivery can be optimized to deliver digital transformation</li><li>
Accountable for delivering results against KPIs (e.g., technical health, product adoption, NPS, CS renewal) for success resources within a strategic account. You will own the engagement, drive towards business outcomes and successful transformation.</li><li>
Ensure that the deliverables are being met against the timeline and engaging of the right resources at the right time</li><li>
Evangelize ServiceNow customer success stories and processes to enable transformation and sales</li><li>
You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses</li><li>
Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint</li><li>
Responsible for executing the Global Customer Success Strategy and optimizing the delivery of Customer Success KPIs, Quality Assurance, and the profitable delivery of the customer engagements to achieve your regional goals</li><li>
Owns the post sales customer relationships for Customer Success offering, including resolution of escalations</li><li>
Works with services sellers to convert legacy customer success packages to new Customer Success offering</li><li>
Successfully transition team and customers from current success motions to future state success with minimal CSAT impact</li><li>
Develop relationships with internal leaders, including the Customer Success GEO leaders where alignment on strategy and delivery is a must</li><li>
Contribute thought leadership on how Customer Success delivery can be optimized</li></ul> 

Qualifications 
<ul><li>
AI Integration &amp; Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights</li><li>
Enterprise SaaS Transformation &amp; Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.</li><li>
C-Level Presence &amp; Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world&rsquo;s largest enterprises..</li><li>
Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.</li><li>
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.</li><li>
Business Acumen &amp; Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.</li><li>
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.</li><li>
Adaptability &amp; Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.</li><li>
Operational &amp; Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.</li><li>
Collaboration &amp; Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.</li><li>
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.</li></ul>
This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale. 
Additional Information 
Work Personas
We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Customer Success Executive

Explore 194+ Servicenow consultant in Riyadh this September. Find roles across top companies and apply now to boost your career.