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application support specialist

InterSystems Corporation

<div><p>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.</p>
<p>
As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.</p>
<p>
A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
<p><b>Education and Training:</b></p>
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul><br>
<p></p>
<p>
</p><div><p><b>About InterSystems</b></p>
<p>
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit <b>InterSystems.com</b>.</p></div></div>

RCM Application Support Specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 <br/>
 <br/>
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 <br/>
 <br/>
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ready to work in the Support team.
  </li>
  <li>
   Provide immediate response to customer inquiries in accordance with service standards.
  </li>
  <li>
   Provide support to current installed based customers.
  </li>
  <li>
   Provide the link between our customers and the InterSystems Global Support organization.
  </li>
  <li>
   Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
  </li>
  <li>
   Provide application support for the TrakCare Hospital Management System.
  </li>
  <li>
   Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
  </li>
  <li>
   Escalate Open (unresolved) problems in accordance with current policies and procedures.
  </li>
  <li>
   Conduct individual and group training, product demonstrations and workshops as required.
  </li>
  <li>
   Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  </li>
  <li>
   Be a Subject Matter Expert (SME) for TrakCare.
  </li>
  <li>
   Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  </li>
  <li>
   If required, work with our partners to identify potential changes within the parameters of the product.
  </li>
  <li>
   Participate in on-site support if required.
  </li>
  <li>
   Participate in the on call 24-hour roster service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General aptitude for solving problems and using technology to improve processes.
  </li>
  <li>
   Understanding and experience in product solutions support.
  </li>
  <li>
   Understanding and experience with Hospital Information Systems.
  </li>
  <li>
   Proven ability to think laterally and come up with innovative solutions for software product Support.
  </li>
  <li>
   Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
  </li>
  <li>
   An ability to handle multiple tasks simultaneously and within tight time constraints.
  </li>
  <li>
   Proven ability to work through problems with different customer groups achieving positive outcomes.
  </li>
  <li>
   Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
  </li>
  <li>
   Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Training:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About InterSystems
  <br/>
  <br/>
 </strong>
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 <strong>
  InterSystems.com
 </strong>
 .
</div>


Naseej

<div></div><div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
The E-learning System Operations &amp; Support Specialist is responsible for the daily operation, administration, and user support of the e-learning platform (Learning Management System - LMS). The role ensures system availability, smooth user experience, and effective delivery of digital learning activities across the organization.</div><div><b>
Key Responsibilities:</b></div><ul><div><div>
Support the daily operation and administration of the e-learning system (LMS).</div></div><div><div>
Provide first and second-level support to users, including learners, trainers, and administrators.</div></div><div><div>
Resolve functional and technical issues in coordination with IT teams and system vendors.</div></div><div><div>
Monitor system performance, availability, and ensure stable service delivery.</div></div><div><div>
Support system updates, releases, and configuration changes.</div></div><div><div>
Assist in gathering business requirements and translating them into system enhancements.</div></div><div><div>
Support incident management, change requests, and service requests related to the LMS.</div></div><div><div>
Coordinate with technical teams for system integrations (APIs, SSO, HR systems, etc.).</div></div><div><div>
Support course setup, user enrollment, learning content uploads, and platform configuration.</div></div></ul><div><b>
Requirements</b>:</div><ul><div><div>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, Education Technology, or a related field.</div></div><div><div>
Minimum of 3+ years of experience in application management, enterprise systems, learning/training platforms, or similar digital solutions.</div></div><div><div>
Proven experience in managing the full lifecycle of business applications, including implementation, configuration, support, enhancement, and user adoption.</div></div><div><div>
Strong understanding of training, learning, HR, or enterprise operational processes within large organizations.</div></div><div><div>
Experience in working with cross-functional teams including business, technical, QA, support, and customer-facing teams.</div></div><div><div>
Good knowledge of application support models, incident management, change management, and release coordination.</div></div><div><div>
Experience in gathering business requirements and translating them into functional specifications and improvement initiatives.</div></div><div><div>
Familiarity with integrations, APIs, SSO, and enterprise system environments is preferred.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Oper - Project Management
</div><div><b>Locations</b></div>
<div>Riyadh
</div><div><b>Remote status</b></div>
<div>Fully Remote
</div><div><b>Employment type</b></div>
<div>Full-time
</div><div><b>Nationalities that can apply.</b></div>
<div>Saudis
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Sameh Saleh</b></div>
<div>Regional Talent Acquisition Lead &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

E-learning System Operations & Support Specialist

Itqan Raseel Co., Ltd

<p>We are urgently hiring Application Support Engineers to provide L1/L2 support for enterprise applications. The ideal candidate will ensure system availability, manage incidents, and work closely with technical teams to resolve issues efficiently.</p><p>Key Responsibilities</p><ul><li>Provide L1/L2 application support for enterprise systems</li><li>Monitor applications to ensure high availability and SLA compliance</li><li>Troubleshoot issues related to applications, databases, and APIs</li><li>Perform incident management and root-cause analysis</li><li>Collaborate with development and infrastructure teams</li><li>Support application deployments and performance monitoring</li><li>Maintain proper documentation and reporting</li></ul><p>Requirements</p><ul><li>Minimum 8+ years of experience in Application Support</li><li>Strong hands-on experience in L1/L2 support environments</li><li>Experience with SQL, HTTP diagnostics, and monitoring tools</li><li>Good understanding of databases and API integrations</li><li>Development background is required</li><li>Strong problem-solving and analytical skills</li><li>Ability to work in a fast-paced environment</li><li>Arabic-speaking is mandatory</li></ul><p>Job Type: Permanent</p><p>Pay: Up to ﷼13,000.00 per month</p><p>Work Location: In person</p>

Application Support Engineer

Systems Arabia

<div>
 <p>
  We are looking for a skilled Application Support Engineer to provide expert technical support and ensure the smooth operation of our applications. The ideal candidate will be proactive in troubleshooting, root-cause analysis, and collaborating with cross-functional teams to resolve issues promptly. This role requires strong problem-solving skills, a customer-focused approach, and the ability to work onsite.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Respond to support tickets promptly by prioritizing, troubleshooting, and resolving application issues to minimize downtime.
  </li>
  <li>
   Perform root-cause analysis by investigating errors and debugging systems; collaborate with development teams to implement fixes and prevent recurrence.
  </li>
  <li>
   Support database operations using SQL and RDBMS platforms such as Oracle and SQL Server, including writing queries and optimizing performance.
  </li>
  <li>
   Troubleshoot HTTP/HTTPS communication issues by analyzing status codes (1xx&ndash;5xx) and resolving client-server communication problems.
  </li>
  <li>
   Develop and maintain automation scripts using Python, PowerShell, or similar tools to enhance operational efficiency.
  </li>
  <li>
   Create and maintain clear documentation, including user guides, FAQs, and troubleshooting procedures.
  </li>
  <li>
   Liaise with cross-functional teams&mdash;including developers, system administrators, and vendors&mdash;for issue escalation and deployments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in application support and incident management.
  </li>
  <li>
   Strong proficiency with SQL and relational databases like Oracle and SQL Server.
  </li>
  <li>
   Solid understanding of HTTP/HTTPS protocols and experience troubleshooting related issues.
  </li>
  <li>
   Skilled in scripting and automation with Python, PowerShell, or equivalent.
  </li>
  <li>
   Excellent communication, analytical thinking, and time management skills.
  </li>
  <li>
   Must be fluent in Arabic and English to facilitate clear and effective communication with stakeholders and cross-functional teams.
  </li>
  <li>
   Ability to work collaboratively with diverse teams and manage escalations effectively.
  </li>
  <li>
   Strong documentation skills to create comprehensive knowledge base materials.
  </li>
  <li>
   Must be willing to work onsite in the Kingdom of Saudi Arabia.
  </li>
 </ul>
 <p>
 </p>
</div>


Confidential

<div>
 <p>
  A leading company in the logistics sector is seeking a
  <strong>
   Specialist &ndash; Project Logistics
  </strong>
  to support project cargo operations, commercial activities, and execution planning across specialized logistics movements.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Support project logistics planning and execution
  </li>
  <li>
   Assist with pricing, proposals, transportation plans, and method statements
  </li>
  <li>
   Coordinate project cargo movements, including loading, unloading, and subcontractor follow-up
  </li>
  <li>
   Support business development and commercial activities across the full project cycle
  </li>
  <li>
   Monitor performance, reporting, and process improvement initiatives
  </li>
  <li>
   Ensure compliance with internal procedures and regulatory requirements
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a relevant field
  </li>
  <li>
   4&ndash;6 years of experience in project logistics
  </li>
  <li>
   GCC experience preferred
  </li>
  <li>
   Good knowledge of customs procedures and logistics operations
  </li>
  <li>
   Strong understanding of supply chain best practices
  </li>
  <li>
   Good MS Office and web application skills
  </li>
  <li>
   Business fluent English; Arabic is preferred
  </li>
 </ul>
 <p>
 </p>
</div>


Logistics Specialist

Mastek

<div>
 <p>
  Job Title: BFSI SME
 </p>
 <p>
  Employment Type: Full-time
 </p>
 <p>
  Location: Riyadh
 </p>
 <p>
  Reporting To: Vice President - ME
 </p>
 <p>
  <br/>
 </p>
 <p>
  About Mastek:
 </p>
 <p>
  Mastek is an enterprise digital and cloud transformation specialist that engineer&rsquo;s excellence for customers in the UK, US, Middle East, Asia Pacific, and India across 40 countries. We help our clients to build services that differentiate and drive efficiencies to adapt to the ever-changing needs of their customers. Our digital and cloud services enable large-scale business change programs for clients through its differentiated offerings, which include Cloud Native C Application Development, Oracle Cloud Implementations, Digital Commerce, Application Support C Automation, BI C Analytics, Digital, Assurance, and Agile Consulting. Mastek helps enterprises to navigate the digital landscape and stay, competitive by unlocking the power of data, modernizing applications, and accelerating digital advantage for our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role Overview &ndash; BFSI SME (Riyadh):
 </p>
 <p>
  We are looking to onboard a seasoned BFSI Specialist to strengthen our presence in the Banking &amp; Financial Services sector. This is a strategic hire aimed at driving IT services growth within Banking clients across the region. Experience Minimum 15 years of relevant experience in BFSI, with a strong track record in IT services or consulting. Should be a mature candidate with an ability to both get and deliver business from the services domain. A must to have strong C level connect with the current Banking Accounts across both KSA as well as Middle East region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  &bull; Identify and develop IT services opportunities within Banking and Financial Services accounts &bull; Leverage deep domain expertise to engage meaningfully with Banking stakeholders at all levels &bull; Act as a trusted advisor and Subject Matter Expert to clients, providing insight into industry trends, challenges, and relevant technology solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ideal Profile
 </p>
 <p>
  &bull; A hybrid professional who combines strong sales acumen with deep BFSI domain knowledge &bull; Proven ability to both build pipeline from the ground up and convert opportunities into tangible revenue &bull; Well-networked within the Banking sector, ideally with existing relationships across financial institutions in the region &bull; Someone who can speak the language of both the business and technology stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What We Offer: &bull; Competitive salary and performance-based incentives. &bull; Comprehensive benefits package and Insurance. &bull; Opportunities for professional growth and career advancement. &bull; A supportive and collaborative company culture.
 </p>
</div>


Information Technology Specialist

Explore 2049+ Application support specialist in Riyadh this May. Find roles across top companies and apply now to boost your career.

2049 application support specialist jobs In Riyadh

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