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customer success specialist

RedBox SA

<div>
 The Customer Experience Specialist serves as the
 
 voice of the customer
 
 within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
 
 
 
 Requirements
 
 
 
 
 
 Escalation &amp; Issue Management
 
 
 
 
 <ul>
 <li>
 Handle and monitor customer escalations and ensure timely resolution.
 </li>
 <li>
 Follow up with internal teams to guarantee issues are addressed and closed.
 </li>
 <li>
 Provide clear and professional updates to customers throughout the resolution process.
 
 
 </li>
 </ul>
 
 
 2. Customer Journey Improvement
 
 
 
 
 <ul>
 <li>
 Review and assess customer interactions across all touchpoints.
 </li>
 <li>
 Identify friction points and recommend improvements.
 </li>
 <li>
 Support the development of better processes, policies, and service workflows.
 
 
 </li>
 </ul>
 
 
 3. Feedback Collection &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Analyze customer feedback, surveys, reviews, and ratings.
 </li>
 <li>
 Identify trends, recurring issues, and areas of opportunity.
 </li>
 <li>
 Prepare regular reports highlighting insights and improvement suggestions.
 
 
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with departments such as Operations, Product, Technology, Sales, and Support.
 </li>
 <li>
 Ensure customer concerns are prioritized and acted upon.
 </li>
 <li>
 Facilitate communication between teams to maintain a unified customer experience.
 
 
 </li>
 </ul>
 
 
 5. Service Quality Enhancement
 
 
 
 
 <ul>
 <li>
 Contribute to initiatives that improve service consistency and customer satisfaction.
 </li>
 <li>
 Support quality audits, customer journey mapping, and root-cause investigations.
 </li>
 <li>
 Participate in launching new services or updates while ensuring customer needs are represented
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-3 years of experience in Customer Experience, Support, Operations, or a related field.
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Ability to analyze data and identify patterns.
 </li>
 <li>
 Highly organized with strong follow-up skills.
 </li>
 <li>
 Customer-focused mindset and problem-solving abilities.
 </li>
 <li>
 Proficiency in using CRM or customer support tools is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Experience Specialist

Redbox Technologies

<div>The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
Requirements<h3 class="jobSectionHeader">
Escalation &amp; Issue Management</h3><ul>
<li>Handle and monitor customer escalations and ensure timely resolution.
</li><li>Follow up with internal teams to guarantee issues are addressed and closed.
</li><li>Provide clear and professional updates to customers throughout the resolution process.
</li></ul><h3 class="jobSectionHeader">2. Customer Journey Improvement</h3><ul>
<li>Review and assess customer interactions across all touchpoints.
</li><li>Identify friction points and recommend improvements.
</li><li>Support the development of better processes, policies, and service workflows.
</li></ul><h3 class="jobSectionHeader">3. Feedback Collection &amp; Analysis</h3><ul>
<li>Analyze customer feedback, surveys, reviews, and ratings.
</li><li>Identify trends, recurring issues, and areas of opportunity.
</li><li>Prepare regular reports highlighting insights and improvement suggestions.
</li></ul><h3 class="jobSectionHeader">4. Cross-Functional Collaboration</h3><ul>
<li>Work closely with departments such as Operations, Product, Technology, Sales, and Support.
</li><li>Ensure customer concerns are prioritized and acted upon.
</li><li>Facilitate communication between teams to maintain a unified customer experience.
</li></ul><h3 class="jobSectionHeader">5. Service Quality Enhancement</h3><ul>
<li>Contribute to initiatives that improve service consistency and customer satisfaction.
</li><li>Support quality audits, customer journey mapping, and root-cause investigations.
</li><li>Participate in launching new services or updates while ensuring customer needs are represented.</li>
</ul><h3 class="jobSectionHeader">
Qualifications</h3><ul>
<li>1&ndash;3 years of experience in Customer Experience, Support, Operations, or a related field.
</li><li>Strong communication skills, both written and verbal.
</li><li>Ability to analyze data and identify patterns.
</li><li>Highly organized with strong follow-up skills.
</li><li>Customer-focused mindset and problem-solving abilities.
</li><li>Proficiency in using CRM or customer support tools is a plus.</li>
</ul>
Benefits<ul>
<li>Private Health Insurance</li>
<li>Performance Bonus</li></ul></div>

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job Description:
In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.
This role is hybrid with minimum 3 days a week in Riyadh office.
 
 
What will I be doing:
 
 
As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
 
 
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
 
 
Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
 
 
Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers&rsquo; evolving use cases and needs.
 
 
Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
 
 
Analyze customer engagement levels to assess risk and execute action plans to progress account health.
 
 
Manage customer escalations to resolution, leveraging cross-functional teams within the business.
 
 
Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members.
 
 
Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts.
 
 
What experience do I need:
 
 
Fluency in English and Arabic is essential for this role as well as experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
 
 
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
 
 
Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
 
 
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.</div>

S&P Global

About the Role: 
Grade Level (for internal use): 10
 
The Team: 
You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
 
Responsibilities and Impact: 
Role is an individual contributor role, not a team leader role.
 Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
 Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
 Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.
 Monitor and leverage customer data to identify opportunities for further engagement and value creation.
 Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
 Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
 Proactive Support: anticipate customer challenges/needs and address them before they escalate.
 Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
 Promptly and accurately capturing customer engagement activities in Gainsight.
 
What We’re Looking For:Basic Required Qualifications: 
Fluency in English is required, with a demonstrated ability to communicate effectively in verbally and in writing.
 Fluency in French or Russian is an advantage, with a demonstrated ability to communicate effectively in verbally and in writing.
 Bachelor's degree in business-related discipline is preferred.
 3+ years of experience in customer success, account management, or a similar role.
 Proficiency in Gainsight, Salesforce or similar is an advantage.
 Industry knowledge (energy, commodities, finance) is an advantage.
 Strong communication skills, both written and verbal.
 Proven ability to manage multiple accounts and projects simultaneously.
 Ability to travel to meet clients.
 
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 323589
 Posted On: 2025-12-19
 Location: Riyadh, Saudi Arabia

Creatio

<div><div>Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We&rsquo;re proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.&rsquo;s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
</div><h3 class="jobSectionHeader">Who We&rsquo;re Looking For:</h3><ul><li>
We are looking for a Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the MEA region, serving as a trusted advisor to key stakeholders. The role is based in Riyadh, Saudi Arabia.
</li></ul><h3 class="jobSectionHeader">Responsibilities:</h3><ul><li>
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;</li><li>
Collecting feedback from customers about the Creatio system and satisfaction with the partner&rsquo;s implementation project solution;</li><li>
Developing and maintaining trusted relationships with key partners and their customers;</li><li>
Driving customer retention and renewals by building strong relationships;</li><li>
Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.</li></ul><h3 class="jobSectionHeader">
Requirements:</h3><ul><li>
3+ years of experience working with global SMB or Corporate segment customers</li><li>
Fluent in Arabic and English &mdash; both verbal and written with executive-level communication</li><li>
Experience with CRM / ERP / Core systems / other corporate software</li><li>
Experience of managing or overseeing software implementation projects, or customization of corporate software</li><li>
Strong Customer-Centric Communication and Presentations Skills</li><li>
Experience in problem-solving, working with customer objections</li><li>
Commercial Acumen, Negotiation, and Renewal Management experience</li><li>
Excellent time management and efficiency skills</li></ul><h3 class="jobSectionHeader">
What you should expect from us:</h3><ul><li>
Growth &amp; Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.</li><li>
Flexibility &amp; Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.</li><li>
Recognition &amp; Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.</li><li>
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.</li><li>
Benefits &amp; Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.</li></ul></div>

HERE Technologies

<div>
 
 
 The Team
 
 
 
 We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It&rsquo;s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we&rsquo;d love to talk with you.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Technical Customer Succes Manager
 
 , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE&rsquo;s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You&rsquo;ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
 
 
 
 
 
 The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
 </li>
 <li>
 Drive complex, strategic and large-scale customer programs (large Automotive OEM)
 </li>
 <li>
 Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
 </li>
 <li>
 Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
 </li>
 <li>
 Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
 </li>
 <li>
 Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention &amp; advocacy.
 </li>
 <li>
 Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
 </li>
 <li>
 Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
 </li>
 <li>
 Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
 </li>
 <li>
 Travel up to 25%, both domestic and international, to meet customers and suppliers as needed
 </li>
 </ul>
 
 
 
 
 
 Who are you?
 
 
 
 This role is open to
 
 Saudi nationals only
 
 , in line with local labor regulations and our commitment to Saudization. We&rsquo;re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.
 
 
 
 
 
 This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
 
 <ul>
 <li>
 5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
 </li>
 <li>
 Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
 </li>
 <li>
 A strong sense of ownership of the customer account &amp; ensure a trusted partnership is established with the customer.
 </li>
 <li>
 Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
 </li>
 <li>
 Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
 </li>
 <li>
 Strong leadership &amp; communication skills, with ability to influence people outside of one&rsquo;s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
 </li>
 <li>
 Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
 </li>
 <li>
 Graduate bachelor&rsquo;s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.
 </li>
 </ul>
 
 
 
 
 As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. -
 
 
 
 
 
 
 Who are we?
 
 
 
 HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
 
 
 At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
 
</div>

Technical Customer Success Manager

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Customer Experience Specialist

Customer Experience Specialist

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Technical Customer Success Manager