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customer success specialist

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
What You Bring<ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
Due to local legal mandates only GCC nationals will be considered at this time
#SAPNextGen
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
 
 
 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
 
 
 
 Job Description
 
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
 
 
 
 
 Job Responsibilities &amp; Duties
 
 
 
 
 
 Technical Engagement
 
 
 
 <ul>
 <li>
 Communicate common practices with regards to Denodo usage and implementation.
 </li>
 <li>
 Conduct cadence calls to review open issues and escalations with the customer operational team.
 </li>
 <li>
 Provide input into account health assessment on technical progress.
 </li>
 <li>
 Act as point of contact between customer and Denodo technical teams.
 </li>
 <li>
 Coordinate with other teams to achieve account growth, service utilization, and use cases.
 </li>
 <li>
 Ensure customers' deployment is documented and understood.
 
 
 </li>
 </ul>
 
 Platform Adoption
 
 
 
 <ul>
 <li>
 Identity pain points and training required around product usage.
 </li>
 <li>
 Have regular communication and updates on Denodo capabilities.
 </li>
 <li>
 Provide product and feature guidance.
 </li>
 <li>
 Recommend advisory sessions, entitled/on-demand training.
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Provide point of contact for escalations related to the product.
 </li>
 <li>
 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
 </li>
 <li>
 Review enhancement requests with Product Management / Development.
 </li>
 <li>
 Ensure successful product feature adoption.
 </li>
 <li>
 Encourage and enable platform upgrades and migrations.
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
 </li>
 <li>
 Maintain Customer relationship map in Salesforce
 </li>
 <li>
 Maintain and report on Customer Services Utilization and Training accomplishments
 </li>
 <li>
 Goal is to get Customer to consume all Services available to them
 </li>
 <li>
 Get all the Customer staff to take all the relevant training classes
 
 
 </li>
 </ul>
 
 Information Security Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the Security Policy and procedures that apply to their work.
 </li>
 <li>
 Ensures that their actions do not result in any security breaches.
 </li>
 <li>
 Informs the owner of the asset of any security incident, real or suspected, that it detects.
 </li>
 <li>
 Is aware of and committed to the Acceptable Use Policy
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
 </li>
 <li>
 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
 </li>
 <li>
 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
 </li>
 <li>
 Good technical knowledge about different areas in a data management ecosystem.
 </li>
 <li>
 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 
 
 </li>
 </ul>
 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
 
 
 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>

Technical Account Manager, Customer Success

Forcepoint

<div><div>Who is Forcepoint?</div><div></div><div>
Forcepoint simplifies security for global businesses and governments. Forcepoint&rsquo;s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you&rsquo;re in the right place; we want you to bring your own energy to help us create a safer world. All we&rsquo;re missing is you!</div><div></div><div>
Responsibilities:</div><ul><li>
Manage a diverse portfolio of customer accounts from signature to renewal.</li><li>
Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.</li><li>
 Build and maintain relationships and trust at executive and technical staff levels within customer accounts</li><li>
Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts</li><li>
Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.</li><li>
Conduct regular customer meetings and account reviews.</li><li>
Analyze data to improve customer experience and identify expansion opportunities.</li><li>
Comply with Success KPI tracking in tools such as Salesforce, Gainsight.</li><li>
Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.</li><li>
Contract Management and Renewals Negotiations</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Commitment: Passionate about customer satisfaction and their results. Do what you say you will do.</li><li>
Communication: Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener</li><li>
Presentation: Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.</li><li>
Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership.</li><li>
Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously.</li><li>
Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs.</li><li>
Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.</li><li>
Attention to Detail: Care about the little things for your customer, and also capture information correctly and accurately.</li><li>
Technical: Ability to learn Forcepoint products and articulate how it solves customer&rsquo;s business needs</li><li>
Account Expansion: Ability to drive the expansion of the Forcepoint footprint with existing accounts.</li></ul><div></div><div>
Education and Experience:</div><ul><li>
Proven track record of successfully managing and developing accounts is required</li><li>
Experience in managing a set of accounts with responsibility of value creation, retention quota, and identifying expansion opportunities is required.</li><li>
Experience working in a Success or Renewals position in a high-tech organization is required, preferably cybersecurity</li><li>
PC literate with knowledge of Salesforce, Gainsight,MS Office applications or similar technologies.</li><li>
Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business success.</li><li>
A natural forward planner who challenges themselves on their own performance.</li><li>
Demonstrable proficiency in communication skills.</li><li>
Able to demonstrate success and experience in a customer facing environment.</li><li>
Able to work with minimum supervision on key customer facing tasks</li></ul><div></div><div>
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace &ndash; so if there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</div><div></div><div>
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</div><div></div><div>
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to <div>recruiting@forcepoint.com</div>.</div><div></div><div>
Applicants must have the right to work in the location to which you have applied.</div></div>

Customer Success Account Manager

Securonix

<div>At Securonix, we&rsquo;re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM, SOAR, UEBA &amp; Threat Intel Platform (TIP) provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix AgenticAI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats. 


Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of &lsquo;hot&rsquo; data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience&mdash;all within a single platform. Built on a cloud-native architecture, the platform leverages 
the Snowflake Data Cloud for unparalleled scalability and performance. 


Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale. 


At Securonix, we are driven by our core values and place our people at the heart of everything we do: 

<ul>
<li>Winning as One Team: We work together with universal respect to achieve aligned outcomes</li>
</ul><ul><li>Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers</li>
</ul><ul><li>Agility in Action: We embrace change and are unified in our purpose and objectives amidst change</li></ul> 


Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team. 
Job Summary: 
As a Customer Success Engineer you will be the technical backbone of the customer journey, working closely with our clients to ensure the successful deployment, adoption, and optimization of our cybersecurity platform ThreatQ. You will own the post-sales technical relationship, guiding customers through onboarding, integrations with internal tools and threat feeds, and building threat intelligence workflows. You&rsquo;ll serve as a trusted advisor, bridging the gap between customers and the ThreatQuotient&rsquo;s internal teams - Technical Support, Sales, Professional Services and Engineering, with a focus on driving satisfaction, and retention. This role combines technical acumen, cybersecurity expertise, and customer-centric problem-solving. 


Responsibilities: 
<ul>
<li>
Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.</li>
<li>Serve as a subject matter expert in threat intelligence and ThreatQ&rsquo;s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).</li>
<li>Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.</li>
<li>Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.</li>
<li>Develop and deliver regular technical business reviews and product enhancement recommendations.</li>
<li>Collaborate with ThreatQuotient&rsquo;s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.</li>
<li>Create custom scripts or integrations using ThreatQ&rsquo;s APIs when needed.</li>
<li>Maintain knowledge base articles, playbooks, and deployment documentation.</li>
<li>Understand customers&rsquo; desired outcomes and work proactively to ensure that all customers receive maximum value from the product.</li>
<li>Maintain customer feedback into ThreatQuotient&rsquo;s internal systems of record.</li></ul> 


Qualifications: 
<ul>
<li>
5+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).</li>
<li>Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&amp;CK framework).</li>
<li>Experience with common cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat intelligence feeds (Recorded Future, Mandiant, Intel471, etc.).</li>
<li>Strong communication and presentation skills with both technical and business audiences.</li>
<li>Experience with scripting languages (e.g., Python, Bash) is a plus</li>
<li>Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.</li>
<li>Demonstrated desire for continuous learning and improvement</li>
<li>Relevant Bachelor&rsquo;s degree or equivalent experience</li>
<li>Occasional travel may be needed but no more than 10% of the time</li>
<li>Requires native Arabic speaker</li></ul> 


Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.</div>

Customer Success Engineer - MENA

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts. 
What You&rsquo;ll Do
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
<ul><li>Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.</li><li>
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.</li><li>
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.</li></ul> 
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. 
Solution areas focus: 
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 
What You Bring<ul><li>
2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
</li><li>Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program 
Due to local legal mandates only GCC nationals will be considered at this time.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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EOE AA M/F/Vet/Disability:
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Successful candidates might be required to undergo a background verification with an external vendor.
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Solution Advisor Associate - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

AltoVita

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 Who are we?
 
 
 
 We are a female-founded scale-up, currently made up of around 80 AltoVitians. Our fully-remote team hails from 26 different countries and collectively speaks 29 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option!
 
 
 Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won&rsquo;t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.
 
 
 
 What We Do
 
 
 
 AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach.
 
 
 AltoVita&rsquo;s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities &amp; 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility &amp; business travel managers worldwide.
 
 
 Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs.
 
 
 AltoVita&rsquo;s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money.
 
 
 Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.
 
 
 
 About The Role
 
 
 
 We are seeking a highly skilled and dedicated Customer Success Manager with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.
 
 
 
 Key Responsibilities
 
 
 
 Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software
 
 
 Reply to client&rsquo;s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
 
 
 Build a good relationship with the consultants from relocation management companies
 
 
 Support reporting on conversion figures and identify opportunities for improvement
 
 
 To maintain the positive engagement with hospitality partners (hotels, serviced apartments &amp; hotels) and participate in supplier meetings, or trainings to reflect client requirements when necessary
 
 
 To participate in property inspections to gain an in-depth understanding of properties quality, when required (KSA/UAE Region)
 
 
 Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
 
 
 Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
 
 
 Proactively contribute to the community, building of hospitality operators &amp; supply technology software (quarterly training sessions, content creation, events &amp; conferences, in-person visits)
 
 
 Assist in the optimisation process of AltoVita's Customer Success technology and business development efforts in the KSA and UAE regions.
 
 
 
 Requirements
 
 
 
 2+ years of experience in hotel reservations, corporate housing, global mobility or relocation
 
 
 Comfortable working in a fast-paced and entrepreneurial environment
 
 
 Ability to work well under pressure and handle high-stress situations with calm and professionalism
 
 
 Strong problem-solving skills and ability to think on your feet
 
 
 Self-motivated, proactive and results-driven
 
 
 Occasional weekend on call rotation
 
 
 
 Ways of Working
 
 
 
 AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
 
 
 
 Join our Team
 
 
 
 AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.
 
 
 Becoming an AltoVitian means you will benefit from:
 
 
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 A team that will always put you first
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 Incredible opportunities for growth and career advancement
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 A fully-remote working environment
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 Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
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 A work-from-home allowance to get your home-office set up
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 A generous vacation package so you can recharge or explore
 
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Customer Success Manager, KSA

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