associate / senior associate - consumer experience, ksa

sales manager

sales coordinator

account management specialist Jobs in Riyadh

account management specialist

associate / senior associate - consumer experience, ksa Jobs in Riyadh

business development specialist Jobs in Riyadh

business development specialist

customer success specialist

Fast Fit

<div><div><b>Customer Care - Sales Specialist</b><br>
</div><div><b>
Location: Riyadh</b></div><div></div><div><br>
Company Overview</div><p><br>
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees.</p><p><br>
 Website : https://www.fastfit-ems.com/</p><div><br>
Key Skills:<br>
</div><ul><li>
The ideal candidate is driven, persuasive, and motivated.<br>
</li><li>
To achieve sales targets while delivering excellent customer service.<br>
</li><li>
Handle customer requests through phone or email (Arabic and English).<br>
</li><li>
Excellent communication skills verbally and in writing.<br>
</li><li>
Work experience in Sales will be an added advantage.<br>
</li><li>
Strong phone contact handling skills and active listening.<br>
</li><li>
Ability to multitask, prioritize and manage time effectively.<br>
</li>
Contribute to a positive work environment by interacting politely and professionally.<br>
<li>
</li></ul><div>
At Fast Fit EMS Fitness, we believe in investing in the growth of our employees. we provide comprehensive internal training to equip you with the necessary skills and knowledge for success.</div><div></div><div><br>
If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!</div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li>
1 Year experience<br>
</li><li>
A bachelor's degree is preferred.<br>
</li><li>
Dedicated and passionate about assisting customers.<br>
</li><li>
Handle customer requests through phone or email (Arabic and English).<br>
</li><li>
Excellent communication skills verbally and in writing.<br>
</li><li>
Work experience in Sales will be an added advantage.<br>
</li><li>
Ability to work in a fast-paced environment.<br>
</li><li>
Polished and professional demeanor.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><div></div><div><br>
<ul><li>
5 working days<br>
</li><li>
High commissions<br>
</li><li>
Competitive salaries, benefits, and incentives.<br>
</li><li>
Comprehensive health coverage.<br>
</li><li>
Exceptional work environment.<br>
</li><li>
Specialized training.<br>
</li><li>
Career growth opportunities.<br>
</li><li>
Opportunities on a global level.<br>
</li><li>
30 days of paid annual leave.</li></ul></div></div><div></div>
<br>
Diploma / Degree

Customer Care - Sales

Tabby

<p>We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.Key Responsibilities</p><ul><li>Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team</li><li>Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions</li><li>Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction</li><li>Complete your monthly log-in hours to stay updated on the Product and Process Knowledge</li><li>Participate in Quality Calibrations sessions</li><li>Provide recommendations for procedural improvements (NHT student feedback)</li><li>Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes</li></ul><p>Skills, Knowledge and Expertise</p><ul><li>You have 5+ years of experience in customer service, with a proven track record of success</li><li>You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)</li><li>You have a bachelor's degree in a related field (e.g. communication, psychology, business)</li><li>You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region</li><li>You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)</li><li>You are able to work independently and as part of a team.</li><li>You have Excellent organizational and time management skills.</li></ul><p>Preferred qualifications:</p><ul><li>Experience with designing and facilitating virtual and face to face training.</li><li>Knowledge of adult learning principles and instructional methodologies in training and development.</li><li>Experience with learning management systems (LMS or LXP).</li><li>Certification in customer service training or related soft skills.</li></ul><p>Work Location: In person</p>

Customer Service Trainer

FedEx

<div><p>Enterprise Regional - National Sales; National Account Strategy Development &amp; Implementation; Sales Calls; Customer Acquisition &amp; Retention; Pre-Sales; Customer Proposal Creation; Pricing Proposal; Account Activation; Post-Sales; Competition Monitoring</p><p><br>
Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.</p><p><br>
Presentation Skills;Influencing &amp; Persuasion Skills;Negotiation Skills;Written &amp; Verbal Communication Skills;Networking Skills</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

National Sales Account Manager (Saudi National Only)

Baxter

<div><b>Req #</b> 204298 <b>Location</b> Riyadh, Riyadh Region, Saudi Arabia <b>Job Category</b> Sales <b>Date posted</b> 06/24/2026</div>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
<div><p>As a member of Baxter&rsquo;s sales team, you&rsquo;ll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You&rsquo;ll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you&rsquo;ll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams.</p>
<ul><li><p>Support for Parents</p>
</li><li><p>Continuing Education/ Professional Development</p>
</li><li><p>Employee Heath &amp; Well-Being Benefits</p>
</li><li><p>Paid Time Off</p>
</li><li><p>2 Days a Year to Volunteer</p>
</li></ul></div></div><div><h2 class="jobSectionHeader"><b>Success Profile</b></h2>
<p>What makes a successful Sales Professional at Baxter? Take a look at some of the top traits we&rsquo;re looking for and see if you&rsquo;re a fit.</p>
<div></div><div><ul><li>Stakeholder Insight and Influence</li>
<li>Sales Solution Identification and Development</li>
<li>Negotiation Skills</li>
<li>Strategic Planning</li>
<li>Managing and Coaching</li>
<li>Ownership of the Business</li></ul></div></div></div>
<br><div><p><b>This is where </b>your work makes a difference.</p><p></p><p>
At Baxter, we believe every person&mdash;regardless of who they are or where they are from&mdash;deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.</p><p></p><p>
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.</p><p></p><p>
Here, you will find more than just a job&mdash;you will find purpose and pride.</p><p></p><h2 class="jobSectionHeader"><b>
About the role</b></h2><p></p><p>
We are committed to delivering world-class digital solutions that transform healthcare. As Sales Specialist for Digital Solutions in the Middle East with base in Riyadh, you will play a key role in crafting the future of healthcare.</p><p></p><p>
You will manage sales within the Digital Solution and Connectivity business and contribute to generate new business. This is an outstanding opportunity to join help us define and implement the sales strategy, while representing Baxter and driving the team towards success!</p><p></p><h2 class="jobSectionHeader"><b>
What you will be doing:</b></h2><ul><li>
Achieve sales, financial, and customer targets while overseeing, supporting, mentoring and motivating Baxter distributors, acting as a role model.</li><li>
Plan, implement, and review sales operating plans to identify revenue and growth opportunities in line with Business Unit strategy within your area of responsibility.</li><li>
Build and foster long-term relationships with existing and new customers in the hospital setting, ensuring they are fully advised about Baxter digital connectivity products.</li><li>
Engage with healthcare professionals and decision-makers in collaboration with distributors, delivering product showcases and hands-on demonstrations and converting clinical knowledge into compelling selling points.</li><li>
Proactively identify and follow up on new and existing business opportunities.</li><li>
Ensure customer needs are wholly met and guarantee satisfaction by owning customer issues.</li><li>
Collaborate closely with Marketing, Sales Support, Customer Service and other internal teams to achieve full customer happiness and set targets.</li><li>
Capture and maintain relevant sales and customer data in the appropriate systems.</li><li>
Develop commercial proposals and submit prices to distributors.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What you will bring:</b></h2><ul><li>
Bachelor&rsquo;s degree in Digital IT, computer science preferred and/or in scientific field (Nursing, Medicine, Life Sciences or similar) or equivalent experience, along with a solid background in selling digital solutions, Nurse call systems, digital communication or ICNET.</li><li>
Exposure to digital and connectivity within a hospital environment is required.</li><li>
Excellent presentation skills along with capacity to influence others.</li><li>
Collaborative, customer-focused and able to build trusted relationships and business opportunities.</li><li>
Good communication both in English and Arabic. Good commands of French will be an advantage.</li><li>
Driving license and availability to travel across the Middle East region 40% of the time.</li></ul><p></p><p><b>
Equal Employment Opportunity</b></p><p></p><p>
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.</p><p></p><p><b>
Reasonable Accommodations</b><br>
<br>
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.</p><p></p><p><b>
Recruitment Fraud Notice</b><br>
<br>
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.</p></div>

Sales Specialist Digital Solutions (MEA)

Coefficient Alliances & Ventures (Coefftalent)

<div>
 <p>
  <strong>
   Engagement details:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Job Title:
   </strong>
   Cobranded Cards Product Management Specialist
  </li>
  <li>
   <strong>
    Client:
   </strong>
   Global Cards &amp; Payments Firm
  </li>
  <li>
   <strong>
    End-client:
   </strong>
   Leading Bank
  </li>
  <li>
   <strong>
    Employment type:
   </strong>
   Initial 12-month contract with strong potential for extension
  </li>
  <li>
   <strong>
    Location:
   </strong>
   Onsite in Riyadh
  </li>
  <li>
   <strong>
    Experience level:
   </strong>
   10-15 years
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  Our client, a
  <strong>
   Global Cards &amp; Payments firm
  </strong>
  , is engaged with a
  <strong>
   leading bank
  </strong>
  in the KSA region and is seeking to onboard a
  <strong>
   Cobranded Cards Product Management Specialist
  </strong>
  to drive the strategic development, commercialization, and lifecycle management of the client's cards portfolio, covering both core and co-branded products, with a focus on delivering sustainable revenue growth, improved customer engagement, and portfolio profitability while ensuring full regulatory compliance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role includes end-to-end ownership of product strategy and execution - from defining CVPs and launching products to optimizing performance - alongside managing co-brand partnerships, fulfilling contractual obligations, and maximizing sponsorship value through integrated product and marketing strategies, while acting as a central coordinator across internal and external stakeholders to ensure seamless execution and delivery of measurable business outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Support in managing the relationship with the sponsorship partner
  </li>
  <li>
   Support in ensuring contractual obligations is fulfilled, including branding exposure, asset utilization, and milestone delivery.
  </li>
  <li>
   Facilitate steering committees and milestone meetings with senior management to ensure alignment and timely execution.
  </li>
  <li>
   Lead the design and rollout of innovative card products tailored to market needs.
  </li>
  <li>
   Define product value propositions (CVPs) and pricing strategies.
  </li>
  <li>
   Guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy
  </li>
  <li>
   Supports the commercialization of new products and launch of new products and solutions, by recommending pricing, providing sales tools and training the sales team to ensure knowledge transfer resulting in successful sales in partnership with acquisitions
  </li>
  <li>
   Manage integration with card processing systems, switches, and vendors.
  </li>
  <li>
   Provide technical support for card applications and resolve operational issues
  </li>
  <li>
   Ensure seamless delivery of regulatory changes and compliance adherence
  </li>
  <li>
   Identify opportunities to activate sponsorship assets (e.g., branding rights, experiences) across cardholder segments.
  </li>
  <li>
   Develop compelling campaign concepts that integrate sponsorship elements to boost card usage and engagement.
  </li>
  <li>
   Prepare business cases, creative briefs, and customer communication plans for each campaign
  </li>
  <li>
   Monitor campaign performance using dashboards and KPIs (e.g., spend uplift, activation rates, engagement metrics).
  </li>
  <li>
   Coordinate with analytics teams to extract insights and optimize future campaigns.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge and Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Business, Finance, Marketing, or related field.
  </li>
  <li>
   Strong understanding of card payments, processing systems, and regulatory environments.
  </li>
  <li>
   10 to 15 years of proven experience in product development, portfolio management, and cross-functional collaboration.
  </li>
  <li>
   Excellent analytical, communication, and stakeholder management skills.
  </li>
 </ul>
</div>


Cobranded Cards Product Management Specialist

Maaden

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  JOB DESCRIPTION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Lead Specialist, Data Science &amp; Analytics, acts as a technical leader and senior practitioner, driving development, deployment, and scaling of Machine Learning, AI, and advanced analytics solutions across Maaden.
  </li>
  <li>
   The role ensures analytics products are designed, validated, industrialized, governed, and adopted at scale, providing measurable value across mining, processing, operations, and enterprise functions.
  </li>
  <li>
   Lead Specialist, Data Science &amp; Analytics is to analyze data, extract insights, and build predictive models that help organizations make smarter decisions and solve difficult problems. By blending expertise in statistics, computer science, and business strategy, they not only analyze complex datasets but also build predictive models that improve operations and shape long-term decisions. With nearly every industry leaning on data today, the demand for skilled professionals continues to grow
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead End-to-End Data Science Delivery
  </li>
  <li>
   Developing, implementing and maintaining databases and data collection systems
  </li>
  <li>
   Own the full lifecycle of ML/AI initiatives - from problem framing, data exploration, feature engineering, model development, validation, and MLOps handover.
  </li>
  <li>
   Deliver scalable and production-grade models, ensuring alignment with enterprise data governance and AI standards.
  </li>
  <li>
   Performing statistical analysis to understand and interpret data insights
  </li>
  <li>
   Applying data mining techniques to identify patterns, trends, and relationships in large datasets
  </li>
  <li>
   Building predictive models and machine learning algorithms to forecast future outcomes
  </li>
  <li>
   Creating clear data visualizations and reports to communicate findings to stakeholders
  </li>
  <li>
   Working with cross-functional teams to understand business needs and provide data-driven solutions
  </li>
  <li>
   Design and maintain reliable data pipelines and models in partnership with data engineering to ensure data is accurate, timely, and trustworthy for downstream use
  </li>
  <li>
   Ensuring data security and compliance with relevant regulations
  </li>
  <li>
   Drive experimentation, model versioning, automated retraining, and continuous improvement.
  </li>
  <li>
   Translate Business Needs into AI/Analytics Solutions
  </li>
  <li>
   Establish frameworks and operating models that make data science accessible, scalable, and embedded within business and technical functions
  </li>
  <li>
   Engage BU/domain stakeholders to identify value creation opportunities and convert them into actionable analytics use cases.
  </li>
  <li>
   Build value hypotheses, KPIs, success criteria, and solution roadmaps in collaboration with Data &amp; AI leadership and business teams.
  </li>
  <li>
   Industrialize AI/ML Models (ML Ops &amp; Architecture)
  </li>
  <li>
   Partner with data engineering, data platforms, and cloud/OT architecture teams to embed models into enterprise systems and operational layers.
  </li>
  <li>
   Set standards for production deployment, testing, monitoring, drift handling, and lifecycle governance.
  </li>
  <li>
   Ensure seamless integration of predictive and optimization models into enterprise platforms, control systems, and digital twins
  </li>
  <li>
   Leverage machine learning, optimization, and computer vision as enabling tools for performance, reliability, and sustainability improvements
  </li>
  <li>
   Responsible AI, Quality &amp; Governance
  </li>
  <li>
   Ensure compliance with Maaden&rsquo;s Responsible AI, data quality, and data governance frameworks.
  </li>
  <li>
   Promote reproducibility, documentation, lineage tracking, and auditability across all data science assets.
  </li>
  <li>
   Ensure transparency, explainability, and continuous model governance across production and enterprise environments
  </li>
  <li>
   Stakeholder Management &amp; Value Realization
  </li>
  <li>
   Communicate insights, results, risks, and recommendations to decision-makers using compelling narratives and visualization.
  </li>
  <li>
   Track value realization, adoption metrics, and operational impact to ensure measurable benefit.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualification, Experience and Core Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Data Science, Engineering, Mathematics, Statistics, or related fields.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Experience
  <br/>
  <br/>
 </strong>
 Good to Have Capabilities
 <br/>
 <br/>
 <ul>
  <li>
   Minimum Experience:
  </li>
  <li>
   6+ years&rsquo; experience in Data Science / Advanced Analytics with industrial, mining, or heavy-asset environments preferred. Including at least 2 years leading or mentoring analytics professionals
  </li>
  <li>
   Proven ability to translate business problems into analytic approaches: define hypotheses, design analyses, and synthesize results into clear recommendations.
  </li>
  <li>
   Strong proficiency with modern ML frameworks and cloud platforms (TensorFlow, PyTorch, Azure, AWS) &ndash; Microsoft AI Factory
  </li>
  <li>
   Strong technical fluency with modern analytics stacks, data modeling, SQL, and experience partnering effectively with engineering teams.
  </li>
  <li>
   Machine Learning &amp; Advanced Analytics
  </li>
  <ul>
   <li>
    Hands-on experience developing and deploying machine learning models, including time-series forecasting, predictive modeling, and optimization use cases
   </li>
   <li>
    Strong understanding of model performance, validation, stability, and business impact
   </li>
  </ul>
  <li>
   Generative AI &amp; AI Agents
  </li>
  <ul>
   <li>
    Practical experience with Generative AI solutions, including copilots, intelligent automation, and agent-based workflows
   </li>
   <li>
    Ability to embed GenAI capabilities into enterprise processes to improve decision-making and operational efficiency
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 Preferred Experience &amp; Platforms
 <br/>
 <br/>
 <ul>
  <li>
   Data Engineering (IT + OT)
  </li>
  <li>
   Experience designing and maintaining data pipelines across IT and OT environments
  </li>
  <li>
   Exposure to sensor data, streaming / real-time data processing, and industrial data sources
  </li>
  <li>
   Ability to collaborate with data engineering teams to ensure reliable, timely, and trusted data flows
  </li>
  <li>
   MLOps / AgentOps
  </li>
  <li>
   Experience in model deployment and lifecycle management, including:
  </li>
  <ul>
   <li>
    Transition from model development to production and scale
   </li>
   <li>
    Monitoring, retraining, versioning, and drift management
   </li>
  </ul>
  <li>
   Familiarity with automation and operationalization of ML/AI workloads
  </li>
 </ul>
 <ul>
  <li>
   Cloud &amp; Analytics Platforms
  </li>
  <li>
   Experience working with enterprise cloud platforms, preferably:
  </li>
  <ul>
   <li>
    Microsoft Azure Data Platform
   </li>
   <li>
    Databricks AI Platform
   </li>
   <li>
    Microsoft AI Foundry / Microsoft AI Factory
   </li>
  </ul>
  <li>
   Understanding of cloud-native architectures for scalable analytics and AI solutions
   <br/>
  </li>
 </ul>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Model Accuracy &amp; Reliability: Performance, drift stability, and operational uptime.
  </li>
  <li>
   Adoption &amp; Business Impact: Value realized, user adoption, integration success.
  </li>
  <li>
   Delivery Velocity: Timeliness of development cycles and deployment readiness.
  </li>
  <li>
   Compliance &amp; Quality: Alignment with Responsible AI, governance, and documentation standards.
  </li>
 </ul>
</div>


Lead Specialist, Data Science & Analytics II

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is seeking a passionate and experienced Senior Specialist - Destination Experience to enhance and elevate the overall visitor experience across the Qiddiya destination. In this role, you will lead initiatives that focus on optimizing guest interactions, ensuring memorable and seamless experiences that align with Qiddiya&rsquo;s vision as a premier entertainment and lifestyle destination.</p>
Responsibilities<ul>
<li>Design and implement comprehensive destination experience strategies to improve guest satisfaction and engagement.</li>
<li>Collaborate with various stakeholders including operations, marketing, and customer service teams to ensure a cohesive experience delivery.</li>
<li>Analyze visitor feedback, data, and behavioral trends to identify opportunities for enhancing the guest journey.</li>
<li>Lead the development of customer journey maps, touchpoint enhancements, and experience innovation projects.</li>
<li>Monitor and assess the effectiveness of experience initiatives and recommend improvements based on insights.</li>
<li>Coordinate with external partners and vendors to maintain high-quality service standards.</li>
<li>Stay abreast of industry trends and best practices in destination experience management to drive continuous improvement.</li>
<li>Develop training materials and programs to embed customer-centric culture across teams.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>Bachelor&rsquo;s degree in Hospitality, Business, Marketing, or a related field.</li>
<li>Minimum of 5 years of experience in customer experience, destination management, or related roles.</li>
<li>Strong analytical skills with the ability to interpret data and derive actionable insights.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Proven track record in developing and implementing successful customer experience strategies.</li>
<li>Ability to work collaboratively in a fast-paced, multidisciplinary environment.</li>
<li>Passion for delivering exceptional guest experiences and innovation.</li>
<li>Proficiency in customer experience management tools and software is a plus.</li><br>
</ul><br>
<br>
<b>Benefits</b><p><br>
Comprehensive benefits package</p></div>

Senior Specialist - Destination Experience

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