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customer service representative

customer success specialist

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
What You Bring<ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
Due to local legal mandates only GCC nationals will be considered at this time
#SAPNextGen
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

ZenHR

<div>
 
 
 We&rsquo;re looking for a passionate and motivated Customer Success Manager to join our growing team. We want a team player who is driven and willing to learn to accompany us on our mission of playing a vital role in the digital transformation sweeping the MENA region.
 
 
 
 
 As a Customer Success Manager at ZenHR, you will be responsible for sustaining excellent relationship with our customers, retaining them, growing revenue from the retained customers over the years, and maintaining a high score of his/account health.
 
 
 
 
 Who we are:
 
 
 
 
 At ZenHR, delighting our customers is our passion! We are an award-winning cloud-based HRMS that caters to the full HR value chain from the &ldquo;acquire&rdquo; stage to the &ldquo;retire&rdquo; stage. We are a group of young and passionate people who are dedicated to providing cutting-edge technology, continuously researching and implementing new HR trends that cater to the needs of employers in the MENA region. Despite the numerous obstacles that we face, we see them as possibilities. We understand that rather than making excuses for the existing status quo, we must challenge it. If you want to make a difference in the HR world, ZenHR is the place for you. Our people shape ZenHR&rsquo;s culture; therefore, our strategy and success are built on our employees. In our hiring process, we prioritize equal employment opportunities, diversity, women's empowerment, and inclusion, ensuring that we attract and retain A-players from various backgrounds.
 
 
 
 
 What we offer:
 
 
 <ul>
 
 <li>
 
 Flexible working hours and remote/work-from-home option
 
 </li>
 
 <li>
 
 Health insurance coverage from day one at ZenHR
 
 </li>
 
 <li>
 
 Access to online and in-person Mental Health sessions
 
 </li>
 
 <li>
 
 A Zen work atmosphere
 
 </li>
 
 <li>
 
 Great culture and amazing people to work with and learn from
 
 </li>
 
 </ul>
 
 
 The Job &ndash;
 
 
 
 
 Customer Success Manager
 
 
 
 
 What you'll be doing:﻿
 
 
 <ul>
 
 <li>
 
 Achieve customers&rsquo; goals, and develop a great customer journey.
 
 </li>
 
 <li>
 
 Maintaining a great customer retention ratio as instructed by the management.
 
 </li>
 
 <li>
 
 Achieving growth in revenue from the existing accounts as per the assigned NDR (Net Dollar Retention), through upselling and cross-selling the company&rsquo;s various products.
 
 </li>
 
 <li>
 
 Maintaining a high score of customer health and NPS as advised by the management
 
 </li>
 
 <li>
 
 Building new channel partnerships &amp; alliances with existing customers/business partners.
 
 </li>
 
 <li>
 
 On-time tracking pipeline, opportunities, renewals, and invoicing.
 
 </li>
 
 <li>
 
 Conduct meetings and executive business reviews to work closely with clients to analyze needs, engagement, adoption rates and give feedback to the product and support teams according to customer goals.
 
 </li>
 
 <li>
 
 Help customers throughout the customer journey, starting from onboarding, training, conducting presentations, live demos, and recording screen casting videos in a professional manner to increase our value proposition.
 
 </li>
 
 <li>
 
 Participating in setting our customer success strategies and policies.
 
 </li>
 
 <li>
 
 Ensure proper record-keeping and tracking within the customer success tool.
 
 </li>
 
 <li>
 
 Market and competition analysis.
 
 </li>
 
 </ul>
 
 
 Who you are:
 
 
 <ul>
 
 <li>
 
 Has 3-7 years of experience in customer success, sales, customer support, pre-sales, post-sales, or business development.
 
 </li>
 
 <li>
 
 Bachelor&rsquo;s degree in IT, Computer sciences, Business Administration, Marketing, or any related field.
 
 </li>
 
 <li>
 
 Experience in SaaS, software, and cloud industries is a must.
 
 </li>
 
 <li>
 
 Proven track record in achieving growth targets through upselling, cross-selling, product orientation, customer training, and sales.
 
 </li>
 
 <li>
 
 Experience in customer retention and subscription renewals
 
 </li>
 
 <li>
 
 Excellent English &amp; Arabic language skills
 
 </li>
 
 </ul>
 
 
 This is an exciting opportunity to join a scale-up that is already a leader in the region. Learn more at: www.ZenHR.com
 
 
</div>

Customer Success Manager

CMK Resources, Inc.

<div>
 
 CMK Resources is looking for a Customer Success Manager - Service Management to support a leading global storage company, driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.
 
 
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia (Onsite 2&ndash;3 days a week, with frequent customer site visits)'
 
 
 
 
 Rate: 30K - 35K SAR/Month
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience.
 </li>
 <li>
 Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies.
 </li>
 <li>
 Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education.
 </li>
 <li>
 Act as a strong customer advocate&mdash;capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress.
 </li>
 <li>
 Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions.
 </li>
 <li>
 Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent work experience required).
 </li>
 <li>
 ITIL certification strongly recommended; PMI or Six Sigma a plus.
 </li>
 <li>
 8+ years of experience in customer success, professional services, or related roles.
 </li>
 <li>
 Must have Storage, Networking, or Infrastructure experience
 </li>
 <li>
 Must be proficient in both Arabic and English (spoken and written).
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Advanced escalation, stakeholder, and project management expertise.
 </li>
 <li>
 Strong influence, persuasion, and conflict resolution abilities.
 </li>
 <li>
 Excellent communication, presentation, and business writing skills.
 </li>
 <li>
 Deep technical understanding of enterprise IT environments and storage products.
 </li>
 <li>
 Strong analytical, organizational, and relationship management skills.
 </li>
 </ul>
 
 
</div>

Customer Success Manager - Service Management

Forcepoint

<div><div>Who is Forcepoint?</div><div></div><div>
Forcepoint simplifies security for global businesses and governments. Forcepoint&rsquo;s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you&rsquo;re in the right place; we want you to bring your own energy to help us create a safer world. All we&rsquo;re missing is you!</div><div></div><div>
Responsibilities:</div><ul><li>
Manage a diverse portfolio of customer accounts from signature to renewal.</li><li>
Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.</li><li>
 Build and maintain relationships and trust at executive and technical staff levels within customer accounts</li><li>
Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts</li><li>
Monitor customer utilization and health scores. Create Success/Action Plans to address at risk accounts.</li><li>
Conduct regular customer meetings and account reviews.</li><li>
Analyze data to improve customer experience and identify expansion opportunities.</li><li>
Comply with Success KPI tracking in tools such as Salesforce, Gainsight.</li><li>
Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.</li><li>
Contract Management and Renewals Negotiations</li></ul><div></div><div>
Core Competencies:</div><ul><li>
Commitment: Passionate about customer satisfaction and their results. Do what you say you will do.</li><li>
Communication: Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener</li><li>
Presentation: Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.</li><li>
Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership.</li><li>
Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously.</li><li>
Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs.</li><li>
Creativity: Ability to solve problems creatively, including stepping outside of process when necessary.</li><li>
Attention to Detail: Care about the little things for your customer, and also capture information correctly and accurately.</li><li>
Technical: Ability to learn Forcepoint products and articulate how it solves customer&rsquo;s business needs</li><li>
Account Expansion: Ability to drive the expansion of the Forcepoint footprint with existing accounts.</li></ul><div></div><div>
Education and Experience:</div><ul><li>
Proven track record of successfully managing and developing accounts is required</li><li>
Experience in managing a set of accounts with responsibility of value creation, retention quota, and identifying expansion opportunities is required.</li><li>
Experience working in a Success or Renewals position in a high-tech organization is required, preferably cybersecurity</li><li>
PC literate with knowledge of Salesforce, Gainsight,MS Office applications or similar technologies.</li><li>
Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business success.</li><li>
A natural forward planner who challenges themselves on their own performance.</li><li>
Demonstrable proficiency in communication skills.</li><li>
Able to demonstrate success and experience in a customer facing environment.</li><li>
Able to work with minimum supervision on key customer facing tasks</li></ul><div></div><div>
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace &ndash; so if there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</div><div></div><div>
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</div><div></div><div>
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to <div>recruiting@forcepoint.com</div>.</div><div></div><div>
Applicants must have the right to work in the location to which you have applied.</div></div>

Customer Success Account Manager

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts. 
What You&rsquo;ll Do
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
<ul><li>Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.</li><li>
Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.</li><li>
Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.</li></ul> 
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals. 
Solution areas focus: 
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 
What You Bring<ul><li>
2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
</li><li>Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
</li><li>A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
</li><li>Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program 
Due to local legal mandates only GCC nationals will be considered at this time.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Solution Advisor Associate - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Foodics

<div>Who Are We&#10067; 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in KSA. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do&#10067;<ul><li><ul>
<li>Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.</li>
<li>Support the coordination of backend on-site training requests.</li>
<li>Help schedule on-site technical visits, including normal and emergency cases, under supervision.</li>
<li>Assist in the onboarding process for customers for products.</li>
<li>Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.</li>
<li>Conduct phone calls to educate customers about onboarding sequences.</li>
<li>Assist clients in setting up Foodics menus and inventory products.</li>
<li>Provide support in building customer menus, recipes, and inventory items.</li>
<li>Help with menu and inventory updates as needed.</li>
</ul></li></ul>What Are We Looking For&#10067;<ul><li><ul>
<li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li>
<li>Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li>
<li>Excellent problem-solving skills</li>
<li>Must have strong and excellent communication skills both written and oral</li>
<li>Fluent in English and Arabic is a must</li>
<li>Willing to travel from time to time within or outside Riyadh and /or different cities in KSA.</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
<li>Must be flexible to work in a fast-paced and evolving environment</li>
</ul></li></ul>Who Will Excel&#10067;<ul>
<li>Previous experience in the SaaS, technology, or F&amp;B industry.</li>
<li>A collaborative team player with a passion for driving growth and innovation.</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li>
</ul>Requirements</div>

Customer Onboarding Specialist

Hays

The Role
 We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.
 
Requirements
 <ul>
<li>Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor’s degree in business, finance, or related field is preferred.</li>
</ul>
About the company
 At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

Customer Service

Explore 1310+ Customer success specialist in Riyadh this October. Find roles across top companies and apply now to boost your career.