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Plentytechjobs

<p>Customer Success Service Support Expert</p><p><b>Location:</b> Riyadh, Saudi Arabia (On-site)</p><p>Job Overview</p><p>We are seeking an experienced <b>Customer Success Service Support Expert</b> to join a core project team in Saudi Arabia. The successful candidate will work closely with the Customer Success Manager (CSM) to provide on-site support to customers, ensuring the smooth adoption and operation of products and solutions.</p><p>The role involves promptly responding to and resolving technical and product-related issues, acting as a key liaison between customers and internal technical teams, and delivering exceptional service value.</p><p>Core Responsibilities</p><ul><li>Serve as the primary technical contact for customers, receiving, responding to, and performing initial diagnosis of issues reported through on-site communication, instant messaging platforms, and ticketing systems.</li><li>Accurately assess issue types and priorities, create and maintain records within internal systems, and coordinate with technical support, product, and R&amp;D teams to drive issues through to resolution.</li><li>Build and maintain strong relationships with customer IT and business teams, providing regular updates on issue status and managing customer expectations.</li><li>Develop and maintain knowledge resources including technical documentation, FAQs, and user guides.</li><li>Deliver basic product training and guidance to customers when required.</li><li>Identify potential risks, service concerns, or product usage challenges and escalate them to project stakeholders in a timely manner.</li></ul><p>RequirementsExperience</p><ul><li>3&ndash;5 years of experience in IT-related roles.</li><li>Previous experience as a Technical Account Manager (TAM), Solution Architect (SA), Technical Support Engineer, Customer Success Manager (CSM), or similar role within enterprise software, cloud computing, or SaaS environments.</li></ul><p>Technical Skills</p><ul><li>Strong understanding of Linux and Windows operating systems.</li><li>Knowledge of networking concepts including TCP/IP, HTTP, and DNS.</li><li>Experience using common troubleshooting and diagnostic tools.</li><li>Basic understanding of cloud technologies (IaaS, PaaS, SaaS).</li></ul><p>Communication &amp; Problem-Solving</p><ul><li>Excellent verbal and written communication skills.</li><li>Strong customer service mindset with the ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Strong analytical thinking and problem-solving capabilities.</li><li>Ability to remain calm and effective under pressure.</li></ul><p>Language Requirements</p><p>Candidates must be proficient in at least <b>two</b> of the following languages:</p><ul><li>Arabic</li><li>English</li><li>Chinese</li></ul><p>Additional requirements:</p><ul><li>Fluent English (spoken and written).</li><li>Chinese language proficiency sufficient to participate in meetings and review technical documentation.</li><li>Arabic language skills are highly desirable and will be considered an advantage.</li></ul><p>Work Arrangement</p><ul><li>On-site support in Riyadh, Saudi Arabia.</li><li>Occasional short-term travel within Saudi Arabia or neighboring regions may be required.</li><li>Willingness to participate in 24/7 on-call and standby support rotations and respond promptly to urgent customer issues.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with mainstream cloud providers.</li><li>Overseas technical support or customer-facing experience, particularly within the Middle East region.</li><li>Relevant certifications such as PMP, ITIL, AWS, Azure, GCP, or Alibaba Cloud.</li><li>Basic conversational Arabic skills.</li></ul><p>Culture &amp; Compliance</p><ul><li>Respect for local laws, business practices, and social customs in Saudi Arabia.</li><li>Strong awareness of data security and privacy protection requirements.</li><li>Commitment to complying with company and client data security policies.</li></ul><p><b>To Apply:</b> Send your CV to <b>careersmkit@gmail.com</b></p><p>Work Location: In person</p>

Customer Success Service Support Expert

ByteDance

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 About the Team
 <br/>
 Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 - Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
 <br/>
 - Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
 <br/>
 - Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
 <br/>
 - Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
 <br/>
 - Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications
 <br/>
 - Bachelor&rsquo;s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
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 - Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).
 <br/>
 - A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.
 <br/>
 <br/>
 Preferred Qualifications
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 - Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.
 <br/>
 - Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.
 <br/>
 <br/>
 Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is an ongoing assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
 </strong>
 Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join ByteDance
  <br/>
 </strong>
 Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>


Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

Beyondsoft

<div>Overview:
<div><b>
WHO WE ARE:</b></div><div>
Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.<br>
<br>
Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers&rsquo; most pressing challenges.<br>
<br>
When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.</div><div></div><p><b><br>
WHAT WE&rsquo;RE ABOUT:</b></p><p>
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.</p><p><br>
</p><p>Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.</p><br>
<div></div>
Responsibilities:
<p><b>
POSITION SUMMARY:</b></p><div>
We are looking for an experienced Customer Success Support Manger for Saudi Arabia. As a core member of the project team, you will work closely with the Customer Success Manager (CSM) to provide front-line on-site support. Your primary responsibility is to ensure adoption of our products and solutions, respond to and resolve various technical and product issues in daily operations, act as a key bridge between the customer and internal technical teams, and deliver excellent service value.</div><div></div><p><b><br>
WHAT YOU WILL BE DOING:</b></p><ul><li>
Act as the primary technical contact on-site, responsible for receiving, responding to, and initially diagnosing issues reported by customers through various channels.</li><li>
Accurately judge issue types and priorities, create and maintain issue logs in internal systems, and coordinate with back-end teams until full resolution.</li><li>
Establish and maintain good working relationships with the customer's IT and business teams, regularly communicate on issues status, and manage expectations.</li><li>
Summarize common customer issues and solutions, write technical documents, and conduct small-scale product training for customers.</li><li>
Proactively identify potential customer relationship risks, product usage obstacles, or service instability factors, and report them to the CSM and project team timely.</li></ul>
Qualifications:
<p><b>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
3-5 years of relevant IT work experience, with a background as a TAM, SA, Technical Support Engineer, or CSM in enterprise software, cloud computing, or SaaS companies.</li><li>
Solid technical foundation, familiar with Linux/Windows OS, networking (TCP/IP, HTTP, DNS), common troubleshooting tools, and understanding of cloud computing.</li><li>
Excellent verbal and written communication skills to convey information to diverse teams, with strong service awareness and empathy.</li><li>
Clear logical thinking, strong analytical skills, able to remain calm under pressure and drive the resolution of complex issues.</li><li>
Native Mandarin speaker level, used for highly efficient internal team collaboration.</li><li>
Fluent in spoken and written English, capable of participating in technical communication and reading/writing technical documents.</li><li>
On-site resident support at customer site; short-term business travel may be required
</li><li>Able to accept 7x24 on-call schedules, responding quickly to urgent customer needs.
</li><li>Respect and understand local Saudi laws, regulations, business culture, and social customs</li><li>
Possess a high awareness of data security and privacy protection, strictly complying with company and customer data regulations</li></ul><div><b>
PREFERRED QUALIFICATIONS:</b></div><ul><li>
Basic conversation skills in Arabic</li></ul><div></div><p><i><br>
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.</i></p></div>

Customer Success Support Manger

Siemens

<div><div><b>Vertical Sales Account Manager - Saudi Arabia/ Riyadh</b></div>
<div></div>
<div>We empower our people to stay resilient and relevant in a constantly evolving world. We&rsquo;re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you&rsquo;d make an outstanding addition to our vibrant international team.</div>
<div></div>
<div>Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Ready to create your own journey?</div>
<div></div>
<div>Join our Digital Industry as the Vertical Sales Account Manager and help us transform the everyday by finding solutions and making the world a more inquisitive place for tomorrow.</div><br>
<div></div>
<div></div>
<div><b>You&lsquo;ll make an impact by:</b></div>
<div></div>
<div>Drive revenue growth and achieve sales targets by building strong customer relationships and identifying market
</div><div>opportunities. As the relationship owner, the Account Manager ensures Siemens offerings provide sustainable value, while managing both new customer acquisition and the expansion of existing customer relationships.
</div>
<div></div><div><b>Account Planning</b></div>
<div><ul><li>Define mid to long-term goals for strategically expanding and nurturing both new and existing accounts, ensuring alignment with the overall business strategy.</li>
<li>Classify accounts into tiers based on their strategic importance and define engagement models for each segment (high-touch vs. digital-led strategies).</li>
<li>Develop individual strategies and/or plans for each account, aligning with the customer&rsquo;s buyer journey to achieve defined goals.</li>
<li>Prioritize prospects and accounts to ensure resources are allocated in proportion to their tactical or strategic importance.</li>
<li>Identify the necessary go-to-market channels, campaigns, and market strategies to fulfill account plan objectives.</li>
<li>Schedule and plan customer interactions to foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives at customer organizations to understand their ecosystems.</li>
<li>Conduct periodical reviews to track progress and realign strategies. Utilize market intelligence, CRM insights, and performance data to measure success against defined goals. Identify emerging opportunities, market trends, and adjust tactical execution accordingly.</li>
</ul>
</div><div></div><div><b>Prospecting and Discovery</b></div>
<div></div>
<div><ul><li>Take full ownership of the opportunity pipeline for the assigned accounts in the defined market / region, managing each stage from creation to closure.</li>
<li>Leverage available analytics to assess pipeline size, composition, and health, ensuring a clear understanding of required actions.</li>
<li>Execute marketing-led campaigns within the assigned customers, leveraging available assets and resources to drive engagement and pipeline growth.</li>
<li>If required, develop targeted campaigns based on the specific needs of the assigned customers.</li>
<li>Proactively develop relationships with assigned new customers focusing on identifying and engaging high-potential opportunities.</li>
<li>Evaluate customer requirements, identifying the best potential solution fit and proposed ROI to determine the most appropriate go-to-market channel.</li>
<li>Explore customer needs beyond technical requirements by identifying financial constraints and opportunities for new business models.</li>
<li>Position financing options early to strengthen our value proposition and drive engagement.</li>
<li>Analyze the customer&rsquo;s financial status, perform an opportunity risk assessment, and agree with the Sales Manager on the necessary sales investment based on potential revenue.</li>
</ul>
</div><div></div><div><b>Opportunity Management</b></div>
<div></div>
<div><ul><li>Drive opportunities forward by engaging with decision-makers (incl. C-level) and key stakeholder groups and providing business insights to demonstrate the need for change.</li>
<li> Apply stakeholder strategies to manage cross- functional dynamics, addressing diverse priorities, mitigating roadblocks, and ensuring alignment on goals.</li>
<li>Define the necessary team, including Sales Specialists and Technical Sales roles, to provide expertise and support in advancing the deal.</li>
<li>Translate value statements into opportunity specific value propositions, addressing current and emerging customer needs and demonstrating measurable impact on customers&rsquo; business performance.</li>
<li>Effectively communicate these propositions through direct communications, digital platforms, and in-person presentations.</li>
<li>Identify and apply the appropriate pricing model, including any agreed-upon discounts or terms, to ensure competitiveness and alignment with the opportunity.</li>
<li>Seek additional pricing support or special terms, as necessary, to secure the opportunity and meet strategic goals.</li>
<li>Proactively incorporate financial services and new business models into the deal strategy, highlighting their implications.</li>
<li>Leverage these solutions to drive mid and long-term account objectives, strengthen deal viability, and enhance operational efficiency and value.</li>
<li>Build a broad influential network and community of advocates inside the account to drive upsell/cross-sell</li>
<li>opportunities.</li>
<li>Continuously monitor and evaluate risks associated with active sales opportunities, including changes in customer needs, market conditions, and competitive activity.</li>
<li>Ensure ongoing alignment and readiness to address any issues that could impact the success of the opportunity.</li>
<li>Manage negotiations and deal closings effectively.</li>
</ul>
</div><div></div><div><b>Team Orchestration</b></div>
<div></div>
<div><ul><li>Orchestrate internal teams and sales resources to align expertise and efforts dynamically, focusing on strategic priorities to ensure consistent delivery of value to customers and effective account engagement.</li>
</ul>
</div><div></div><div><b>Sales Administration, Analytics and Reporting</b></div>
<div><ul><li>Accountable for providing accurate forecasts and planning information.</li>
<li>Maintain accurate and complete customer records, activities, and pipeline reports within Salesforce and other CRM tools.</li>
<li>Participate in Win/Loss reviews to identify lessons learned and adopt recommendations.</li>
<li>Compile relevant insights from reports for Sales Management and Sales Meetings.</li>
<li>Publish success stories on value realized by key customers.</li>
<li>Keeps sales skills and industry know-how up to date.</li></ul><br>
</div>
<div></div><div><b>Your success is grounded in:</b></div>
<div></div>
<div><ul><li>3&ndash;5 years of hands-on experience in the water industry</li>
<li>Responsible &amp; accountable for water and waste industry targets</li>
<li>Hold highly specialized technical expertise to support vertical opportunities.</li>
<li>Acts as primary relationship owner, carrying full sales target for assigned vertical accounts.</li>
<li>Drives end-to-end sales process: identifying opportunities, discovery, proposal, negotiation, and closure.</li>
<li>Maintains customer intimacy and industry network, particularly critical for water and wastewater vertical success.</li>
<li>Ensures accurate forecasting, pipeline management, and account planning.</li>
<li>Provides industry-specific insights to guide portfolio positioning and customer value articulation.</li>
<li>Orchestrate direct and indirect channel ecosystem and brings order-income growth in water vertical market.</li>
<li>Strong sales traits, understands water industry requirements and have customer centric mindset.</li>
<li>Balance of technical background + commercial acumen.</li>
<li>Deep understanding of automation and digitalization technologies for the assigned vertical (here water and wastewater)</li>
<li>Knowledge of industry norms, ecosystem, KPIs (especially for Water/Desalination roles cited).</li>
<li>Proven success in complex solution selling.</li>
<li>Ability to strategize, build pipelines, orchestrate internal teams, and negotiate commercial terms.</li>
<li>Ability to identify modernization potential, CapEx/Opex considerations, lifecycle readiness.</li>
<li>Strong communication and customer engagement.</li>
<li>Ability to build relationships and influence multi-level stakeholders.</li>
<li>Proactive, strategic thinking mindset.</li></ul><br>
</div>
<div></div><div><b>Transform the everyday with us</b></div>
<div></div>
<div>We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.</div>
<div></div>
<div>We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That&rsquo;s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.</div>
<div></div>
<div>Please note: Only complete applications can be considered in the selection process.</div></div><div></div>

Vertical Sales Account Manager Water&Utility - Saudi Arabia/Riyadh

AtkinsRéalis

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
The Client Lead shall be directly responsible for managing the relationship, experience and account for the designated Client in Saudi Arabia. They shall identify service agnostic opportunities for growth, oversee and manage win work activities, resolve conflicts with the Client and act as the single point of contact between the Client and AtkinsR&eacute;alis. They will also be responsible for the performance of the Client account from a revenue, EBIT &amp; Net Promoter Score (NPS) perspective as outlined within the Market yearly targets.</p><p>
The various measurable aspects to this role and associated KPI's'are as follows:
</p><ul><li>Client Relationship &ndash; Develop and maintain a strong business relationship with the Client, acting as the single point of contact between AtkinsR&eacute;alis and Client. Develop, own and coordinate the internal Client Zipper Plan ensuring efficient and appropriate relationships are built at all levels of the Client organisation.
</li><li>Account Management &amp; Strategy &ndash; Achieve performance targets for the Client account, as aligned with the Market, LRP and Business Plan. This includes achieving targets for P&amp;L, revenue and account growth.
</li><li>Client Perception &amp; Project Feedback &ndash; Collect regular Client Perception and Project Feedback to monitor client satisfaction, contributing to the Market and Middle East NPS.
</li><li>Business Development (cross selling) &ndash; Support the business in identifying and pursuing new opportunities to strengthen existing service offerings and service agnostic perspective. This is applicable for the Market, the Middle East and holistically for AtkinsR&eacute;alis.
</li><li>Win Work Regional Bid Performance &ndash; Achieve a commission win rate in line with the LRP target areas.
</li><li>Resource Management &ndash; Collaborate with the Market Director and Capabilities to identify skills and capabilities required now and, in the future, inputting into 'strategic resource demand planning' where appropriate.
</li></ul><ul><li>Leadership &amp; Vision (Accountable, Inspiring, Inclusive, Collaborative &amp; Integrity) &ndash; Provide leadership and demonstrate positive AtkinsR&eacute;alis behaviours Performance defined by team feedback through pulse surveys and other feedback avenues.
</li><li>Nationalisation Targets &ndash; Responsible for achieving required contribution to Nationalisation targets</li></ul><h2 class="jobSectionHeader"><b>
Your role</b></h2><p><b>
Profitable Delivery</b></p><p>
Overall responsibility for the client relationship and management of the account within the Middle East business. This includes but is not limited to:</p><ul><li>
KAM &amp; Client Development &ndash; KAM &amp; Client Development activities are to be undertaken, with the principal focus of developing a service agnostic, profitable and resilient relationship.</li><li>
Bid Reporting &ndash; Provide weekly feedback and insight to the Market Director confirming available or upcoming opportunities and outlining recommendations on which bids to respond to.</li><li>
Proactive Win Work &ndash; Engage proactively with the Client to define opportunities prior to bids being released and incorporate these opportunities into our pipeline tool.</li><li>
Revenue Management &ndash; Proactively manage NPS, Revenue and EBIT KPI's'associated with the account throughout the year, utilising the financial tools and techniques as defined by the business.</li><li>
Capture Planning &ndash; Support 'Client Value Proposition' workshops &amp; strategy development to align services with client needs (supported by Capabilities).</li><li>
Bid Reviews &amp; Bid Drafting &ndash; Actively participate in the bid process for opportunities for the Client, either in a Bid Director, Bid Reviewer or contributor role as defined by the Market Director. Develop win themes and provide insights on successful but competitive pricing positions. As required, manage the bid budget and liaise with the business to identify and engage the correct SME's (supported by Capabilities) for bid development and answers.</li><li>
Risk Strategy &ndash; Identify and contribute to the development of risk strategies and provide recommendations for relevant approvers.</li><li>
Project Review (process) &ndash; As required, engage in the project review process and proactive management of commercial performance.</li></ul><p><b>
Market Lead &ndash; Operational Excellence</b></p><p>
The role shall ensure that the best tools, techniques and approaches are utilised to enhance client engagement and experience (supported by Capabilities). Identify improvements to enhance the commercial performance of the account. This includes:</p><ul><li>
Market Risk Management &ndash; Advise the Market Director on specific Client risks and relevant mitigation plans. Contribute to a quarterly Market risk management plan.</li><li>
Market Trends &ndash; From your relationship with the Client, share key trends and future outlooks as required to develop a AtkinsR&eacute;alis capability to meet the needs of the Client.</li><li>
Conflict &amp; Issue Resolution &ndash; Accountability for resolving any conflicts or issues arising with Client, including technical, commercial or other, engaging subject matter experts where appropriate.</li><li>
Project Delivery Oversight &ndash; Responsibility for all projects within the [account to ensure that delivery aligns with the contractual commitments and manage team performance accordingly.</li><li>
Escalation &amp; Conflict Resolution &ndash; Act as a primary point of contact to resolve conflicts or issues with the Client. This includes resolving technical, commercial or other conflicts, bringing in appropriate subject matter experts when necessary.
</li></ul><p><b>Leadership &amp; Management</b></p><p>
Ensure positive behaviours and responsibilities are encouraged, developed and endorsed of the following:</p><ul><li>
Collaborative Behaviours &ndash; Lead by example and demonstrate critical behaviours of accountability, inspiration, collaboration, inclusivity and integrity to foster collective growth and success.</li><li>
Learning &amp; Development &ndash; Identify and drive development and inspire the Market resources in line with both the organisation goals and the career aspirations of the individuals. Specifically, train and develop client account managers and ensure appropriate succession planning.</li><li>
Technical Excellence &ndash; Oversee and ensure best in class delivery of projects associated with the account.</li><li>
Lessons Learnt &ndash; Contribute to the Market lesson learnt log to identify areas for improvement and collaboratively develop robust and clear action plans. Apply relevant and pertinent lessons learnt to the Client relationship and account management activities.</li><li>
Digital Transformation &ndash; Support the wider Market on incorporating 'digital' into services to create value propositions.</li><li>
PDR &amp; Team Development &ndash; Assist inclusively in the successful delivery of PDR's'and career development for resources within the Market (supported by Capabilities).</li></ul><p><b>
Project Leadership</b></p><ul><li>
Ensure the project is successfully delivered and be the direct client interface for:</li><li>
Accountable for the end-to-end leadership, management and delivery of all aspects of the project. This includes project management, timeliness, quality, risk management, project financial performance and scope management of the projects, in line with the AtkinsRealis methodology.</li><li>
Accountable for successful close out of commercial fee and contractual negotiations with the Client and their representative.</li><li>
Accountable for the establishment of the project, including resourcing from Delivery Centres and Offices, project set up, Work Breakdown Structure (WBS), program development, milestone establishment, scope changes and variations.</li><li>
Demonstrate care about the well-being of themselves and others, through actively participating in and driving OHS activities.5.</li><li>
Build and lead whole project delivery teams and work with the Discipline Leads to secure required resources.</li><li>
Ensure project delivery activity is in line with Company standards and client expectations.</li><li>
Ensure effective closeout and debrief occurs with Client, Client Relationship Executive (CRE), People Manager and Project Manager</li></ul><p><b>
Key Interfaces (Others)</b></p><ul><li>
Marketing and Communications &ndash; Collaborate with 'Marketing and Communications' team to develop tailored Client presentations and marketing materials.
</li><li>Growth &amp; Sales Team &ndash; Engage with the Win Work team to ensure accurate pipeline forecasting, CRM management and account management strategies.</li><li>
Peer Review &ndash; As required, provide Peer Review activities for adjacent Capability, Markets and Strategic Programs.</li><li>
Performance Feedback (service levels) &ndash; As required by the Market Director, communicate client perception and project feedback on Market performance &ndash; deliverables, people, financial - positive or negative (integrity).</li></ul><h2 class="jobSectionHeader"><b>
About you</b></h2><ul><li>
Direct experience in account management and running a successful P&amp;L
</li><li>Background with client facing and experience roles
</li><li>Degree in a related discipline (engineering or equivalent) and/or Minimum 10* years' experience in a senior role.
</li><li>Strong client management skills and be able to sustain and drive profitable growth for AtkinsR&eacute;alis.</li><li>
Proven experience in a client-facing role, managing relationships and accounts, preferably in the Middle East.</li><li>
Experience in Profit &amp; Loss management.</li><li>
Exceptional communication, negotiation and presentation skills.</li><li>
Skilled in managing complex commercial and contractual elements of account management.</li><li>
Provide oversight and lead fee proposals and ensure fee proposals are competitive and profitable based on their extensive experience.</li><li>
Lead in targeted Marketing and Business Development.</li><li>
Mentor for top talent.</li></ul><h2 class="jobSectionHeader"><b>
Rewards &amp; benefits</b></h2><p>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.</p><p>
This includes:</p><ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition..</li></ul><h2 class="jobSectionHeader"><b>
About AtkinsR&eacute;alis</b></h2><p>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p></div><p></p>

Client Lead / Director

Qiddiya Investment Company

<div><p>The Senior Manager, Business Relationship Management (BRM) &ndash; Real Estate acts as a strategic partner and liaison between the real estate business units and internal/external stakeholders. This role is responsible for driving value, fostering collaboration, and ensuring that business objectives are met through effective relationship management, strategic planning, and operational excellence.</p><p><b>
Key Responsibilities</b></p><ul><li><b>
Strategic Partnership &amp; Value Delivery</b></li><li><ul><li>
Serve as the primary point of contact between real estate business units and IT, finance, procurement, and other support functions.</li><li>
Collaborate with senior leaders to align real estate strategies with organizational goals and drive value creation.</li><li>
Break down silos between departments to optimize cross-functional effectiveness and jointly determine strategic direction</li></ul></li></ul><p></p><ul><li><b><br>
Client &amp; Stakeholder Management</b></li><li><ul><li>
Build and maintain strong relationships with internal and external clients, vendors, and partners.</li><li>
Understand business needs, provide tailored solutions, and ensure high levels of satisfaction.</li><li>
Act as an advocate for the business unit, ensuring their requirements are understood and addressed by support teams.</li></ul></li></ul><p><br>
</p><ul><li><b>Project &amp; Portfolio Oversight</b></li><li><ul><li>
Oversee the delivery of real estate projects, ensuring alignment with business requirements, timelines, and budgets.</li><li>
Coordinate with project managers, technical teams, and vendors to resolve issues and drive project success.</li><li>
Monitor and report on project progress, risks, and outcomes.</li></ul></li></ul><p><br>
</p><ul><li><b>Market &amp; Trend Analysis</b></li><li><ul><li>
Conduct market research to identify trends, opportunities, and risks in the real estate sector.</li><li>
Provide strategic advice to business units based on market insights and data analysis.</li></ul></li></ul><p><br>
</p><ul><li><b>Process Improvement &amp; Innovation</b></li><li><ul><li>
Identify opportunities for process optimization, digital transformation, and innovation within real estate operations.</li><li>
Lead initiatives to implement best practices and new technologies that enhance business performance</li></ul></li></ul><p></p><ul><li><b><br>
Governance &amp; Compliance</b></li><li><ul><li>
Ensure all activities comply with organizational policies, regulatory requirements, and industry standards.</li><li>
Develop and maintain documentation, contracts, and service level agreements as needed.</li></ul></li></ul><p></p><b><br>
Requirements</b><p><b><br>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Business, Real Estate, or a related field.</li><li>
8+ years of experience in business relationship management, account management, or a similar role within the real estate sector.</li><li>
Proven track record of successful client relationship management and project delivery.</li><li>
Strong understanding of real estate market dynamics, trends, and regulatory environment.</li><li>
Excellent communication, negotiation, and presentation skills.</li><li>
Ability to work collaboratively across functions and manage multiple stakeholders.</li><li>
Strong analytical, strategic planning, and problem-solving abilities.
</li><li>Knowledge of Yardi is a preference</li></ul></div>

Senior Manager - IT Business Relationship Management - Real Estate

APCO Worldwide

<div><p>We are looking for a highly driven and experienced Senior Account Manager to be fully seconded within a high-profile government entity.
</p><p>This is a client-facing, strategic role that demands strong strategic advisory skills, a deep understanding of media and digital landscapes, and the ability to translate complex technical topics into compelling narratives for a range of stakeholders. The role also includes supporting regional communications and advisory across the Middle East, Africa, and Asia, working across diverse audiences and markets.
</p><p><b>Key Responsibilities:
</b></p><ul><li>Lead the development and execution of strategic communications plans that align with the client&rsquo;s overarching goals.
</li><li>Serve as the daily client advisor on media positioning, engagement strategy, and high-impact storytelling opportunities.
</li><li>Craft executive messaging, press releases, thought leadership, speeches, briefing notes, media responses, and stakeholder materials.
</li><li>Support reputation management and media relations&mdash;proactively identify media opportunities, secure coverage, and manage journalist relationships.
</li><li>Ensure alignment of communications outputs with national strategies
</li><li>Work closely with internal stakeholders, agency teams, and cross-functional partners to ensure consistent narrative and brand positioning.
</li>Coordinate with digital and creative teams to deliver integrated campaigns across traditional and online platforms.<br>
<li>
</li></ul><p></p><p><b>Qualifications:
</b></p><ul><li>Holds a bachelor's degree in business, International Relations, Marketing, Communications, Journalism, or a related field.
</li><li>5+ years of experience in strategic coms.
</li><li>Possesses a robust understanding of the regulatory landscape in the region.
</li><li>Utilizes all available tools and resources effectively to complete internal client tasks.
</li><li>Understands traditional and social media channels thoroughly.
</li><li>Builds media and government stakeholder relationships convincingly and methodically.
</li><li>Delivers strong and engaging presentations.
</li><li>Collaborates effectively within a team environment in a resourceful manner.
</li><li>Communicates with excellence in both written and verbal forms.
</li><li>Adapts flexibly to changing priorities and environments.
</li><li>Applies critical thinking and problem-solving skills consistently.
</li><li>Analyzes data with strong analytical and quantitative skills.
</li><li>Applies market insights effectively in decision-making.
</li><li>Demonstrates a solid understanding of strategic communications.
</li>Brings prior client servicing experience.<br>
<li>
</li></ul><p></p><p><b>Careers at APCO
</b></p><p>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</p></div><p></p>

Senior Account Manager

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