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technical account manager

Qualcomm

<div><h2 class="jobSectionHeader"><b>Company:</b></h2>
Qualcomm Middle East Information Technology Company LLC<p></p><h2 class="jobSectionHeader"><b>
Job Area:</b></h2>
Engineering Group, Engineering Group &gt; Software Applications Engineering<p></p><p><b>
General Summary:</b></p><p></p><div><p><b>
About Us</b></p><p>
Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You&rsquo;ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.</p><p></p><p><b>
About the Role</b></p><p>
Qualcomm is leveraging its expertise in hardware-accelerated AI to deliver powerful, energy-efficient generative AI and computer vision workloads for data centres. As a Technical Account Manager (TAM) on the Qualcomm Data Centre team in Riyadh, you will manage key customer projects and oversee technical aspects of hardware and software deployments for deep learning inference acceleration at rack-scale. This role requires strong technical leadership, project management skills, and the ability to build trusted relationships with customers.</p><p></p><p><b>
Key Responsibilities will include:</b></p><ul><li>
Support the sales account manager by leading the management of the technical relationships between the customer and Qualcomm&rsquo;s Data Centre business unit</li><li>
Provide overall project management for the customer project from concept through commercial deployment</li><li>
For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis</li><li>
For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analysing the gaps &amp; risk involved in commercial deployment</li><li>
Align customer milestones with Qualcomm&rsquo;s hardware and software deliverable timeline by collaborating with product and program management</li><li>
Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation</li></ul><p></p><p><b><br>
Minimum Qualifications, Experience and Skills:</b></p><ul><li>
8+ years cloud data centre experience.</li><li>
4+ years of managing large scale data centre projects and customer relationships</li><li>
Ability to proactively manage customer expectations to influence customer relations and design decisions</li><li>
Excellent oral and written communication skills, including the ability to effectively present information to a range of audiences</li><li>
Familiarity with cloud reliability requirements, SLAs, and instance qualification processes.</li><li>
Excellent communication and problem-solving skills.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
Program Manager, managing complex technical projects in a SW environment</li><li>
Experience leading and directing engineers that are in independent functional organizations.</li></ul><p></p><p><br>
Education Requirements</p><ul><li>
Bachelor's, Electrical Engineering, Computer Science</li><li>
Preferred: Master's, Business Administration and/or Electrical Engineering, Computer Science</li></ul><p></p><p><b>
What's on Offer</b></p><p>
Apart from working with great people, we offer the below:</p><ul><li>
Salary including housing &amp; transport allowance</li><li>
Stock (RSU's) and performance related bonus</li><li>
16 weeks fully paid Maternity Leave</li><li>
6 weeks fully paid Paternity Leave</li><li>
Employee stock purchase scheme</li><li>
Child Education Allowance</li><li>
Relocation and immigration support (if needed)</li><li>
Life and Medical Insurance</li><li>
Live+ Well Reimbursement for health and recreational membership fees</li></ul></div><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
</li></ul>OR<br>
Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.<br>
OR<br>
PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.<br>
<br>
<ul><li>3+ years of experience with Programming Language such as C, C++, Java, Python, etc.</li><li>3+ years of experience with debugging techniques.</li></ul><p></p><ul><li>References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.</li></ul><p></p><div><p>
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).</p></div><p></p><p>
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.</p><p></p><p><b>
To all Staffing and Recruiting Agencies</b>: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.</p><p></p><p>
If you would like more information about this role, please contact Qualcomm Careers.</p></div>

Technical Account Manager (TAM) – Qualcomm Datacentre Team, Riyadh, KSA

Darktrace

<div><p>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com .</p><br>
<p><b>Job Description:
</b></p><p></p><p>In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.
</p><p></p><p>This role is hybrid with minimum 3 days a week in Riyadh office.
<br>
<br>
<b>What will I be doing:
</b><br>
<br>
As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
<br>
<br>
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
<br>
<br>
Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
<br>
<br>
Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers&rsquo; evolving use cases and needs.
<br>
<br>
Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
<br>
<br>
Analyze customer engagement levels to assess risk and execute action plans to progress account health.
<br>
<br>
Manage customer escalations to resolution, leveraging cross-functional teams within the business.
<br>
<br>
Mentor developing Customer Success Managers on the team by sharing best practices and helping ramp up new team members.
<br>
<br>
Build strategic partnerships with Renewal Directors, Sales, Cyber Technology Specialists, and other internal teams to drive alignment and develop tailored solutions for complex accounts.
<br>
<br>
<b>What experience do I need:
</b><br>
<br>
Fluency in English and Arabic is essential for this role as well as experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
<br>
<br>
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
<br>
<br>
Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
<br>
<br>
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.</p></div>

Customer Success Manager

HERE Technologies

<div>
 <p>
  <strong>
   The Team
  </strong>
 </p>
 <p>
  We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It&rsquo;s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we&rsquo;d love to talk with you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  As a
  <strong>
   Technical Customer Succes Manager
  </strong>
  , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE&rsquo;s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You&rsquo;ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
  </li>
  <li>
   Drive complex, strategic and large-scale customer programs (large Automotive OEM)
  </li>
  <li>
   Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
  </li>
  <li>
   Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
  </li>
  <li>
   Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
  </li>
  <li>
   Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention &amp; advocacy.
  </li>
  <li>
   Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
  </li>
  <li>
   Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
  </li>
  <li>
   Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
  </li>
  <li>
   Travel up to 25%, both domestic and international, to meet customers and suppliers as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who are you?
  </strong>
 </p>
 <p>
  This role is open to
  <strong>
   Saudi nationals only
  </strong>
  , in line with local labor regulations and our commitment to Saudization. We&rsquo;re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
 </p>
 <ul>
  <li>
   5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
  </li>
  <li>
   Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
  </li>
  <li>
   A strong sense of ownership of the customer account &amp; ensure a trusted partnership is established with the customer.
  </li>
  <li>
   Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
  </li>
  <li>
   Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
  </li>
  <li>
   Strong leadership &amp; communication skills, with ability to influence people outside of one&rsquo;s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
  </li>
  <li>
   Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
  </li>
  <li>
   Graduate bachelor&rsquo;s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. -
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who are we?
  </strong>
 </p>
 <p>
  HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
 </p>
 <p>
  At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
 </p>
</div>


Technical Customer Success Manager

Vectra AI

<div>
 <p>
  The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  As a key member of the pre-sales team, you partner closely with your sales counterpart, prospects and Vectra customers in the assigned region. The Security Engineer leads customers and partners through demos and guides on all things Vectra in a clear and concise manner. You drive all pre-sales related activities for our prospects leading them all the way through to closing of the deal (and who doesn't love closing a deal!). And because we love our customers, you might step into some collaboration with customers periodically after the deal is closed to further make valuable contributions to the relationship.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At a Glance
 </p>
 <ul>
  <li>
   Pre-sales technical account management together with the Regional Sales Managers.
  </li>
  <li>
   Explore and maintain knowledge of Vectra's key competitors.
  </li>
  <li>
   Communicate multi-functionally constantly to ensure all key team members are in the loop about product functionality and product desires experienced in the field.
  </li>
  <li>
   Partner with the Product Management and R&amp;D departments to develop features critical to Vectra's success.
  </li>
  <li>
   Develop and maintain an in-depth technical knowledge of the Vectra product line.
  </li>
  <li>
   Identify new opportunities by creating and developing strong technical relationships with customers and channel partners.
  </li>
  <li>
   Maintain knowledge at a high technical level of the current security landscape.
  </li>
  <li>
   Collaborate with Customers on technology reviews, product findings, and integrations with other technologies they may have.
  </li>
  <li>
   Collaborate with other Vectra Engineers on high-level projects to deliver Vectra technologies to our customers.
  </li>
  <li>
   Participate in deployment review and forecast calls.
  </li>
  <li>
   Participate in design review and release meetings.
  </li>
  <li>
   Travel as needed within region.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What Will Impress Us
 </p>
 <ul>
  <li>
   Startup DNA - willing and able to go above and beyond, motivated to find solutions.
  </li>
  <li>
   Customer-first behaviour.
  </li>
  <li>
   Extensive experience in a similar capacity as technical or pre-sales.
  </li>
  <li>
   Large account management is required.
  </li>
  <li>
   Communicating excellently in verbal and written at a business proficient level in Arabic and English.
  </li>
 </ul>
 <li>
 </li>
 <p>
  Technical Qualifications
 </p>
 <ul>
  <li>
   Deep understanding of security-focused product lines (CASB, EDR, SIEM or forensics-type platforms) with the ability to translate into security best practices.
  </li>
  <li>
   Proven understanding in networking and ability to understand L3 to L7 OSI layers.
  </li>
  <li>
   Strong written (RFP) and verbal communications (Pre-sales presentations and conferences) are a must.
  </li>
  <li>
   Good understanding of an attacker progression (Red Team or Pentest).
  </li>
  <li>
   Good understanding of Incident Response (Blue Team) methodologies.
  </li>
  <li>
   Proven understanding of Cloud Security.
  </li>
  <li>
   Proven understanding of Security Processes and methodologies (CISSP/...) is a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Security Engineer - Pre Sales

Securonix

<div><p>At Securonix, we&rsquo;re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM, SOAR, UEBA &amp; Threat Intel Platform (TIP) provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix AgenticAI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.</p><br>
<p></p>
<p>
Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of &lsquo;hot&rsquo; data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience&mdash;all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.</p><br>
<p></p>
<p>
Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.</p><br>
<p></p>
<p>
At Securonix, we are driven by our core values and place our people at the heart of everything we do:</p><br>
<p></p>
<ul>
<li>Winning as One Team: We work together with universal respect to achieve aligned outcomes</li>
</ul><ul><li>Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers</li>
</ul><ul><li>Agility in Action: We embrace change and are unified in our purpose and objectives amidst change</li></ul><br>
<p></p>
<p>
Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.</p><p></p><p><b><br>
Job Summary:</b></p><p></p><p><br>
As a Customer Success Engineer you will be the technical backbone of the customer journey, working closely with our clients to ensure the successful deployment, adoption, and optimization of our cybersecurity platform ThreatQ. You will own the post-sales technical relationship, guiding customers through onboarding, integrations with internal tools and threat feeds, and building threat intelligence workflows. You&rsquo;ll serve as a trusted advisor, bridging the gap between customers and the ThreatQuotient&rsquo;s internal teams - Technical Support, Sales, Professional Services and Engineering, with a focus on driving satisfaction, and retention. This role combines technical acumen, cybersecurity expertise, and customer-centric problem-solving.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p><br>
<p></p><ul>
<li>
Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.</li>
<li>Serve as a subject matter expert in threat intelligence and ThreatQ&rsquo;s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).</li>
<li>Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.</li>
<li>Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.</li>
<li>Develop and deliver regular technical business reviews and product enhancement recommendations.</li>
<li>Collaborate with ThreatQuotient&rsquo;s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.</li>
<li>Create custom scripts or integrations using ThreatQ&rsquo;s APIs when needed.</li>
<li>Maintain knowledge base articles, playbooks, and deployment documentation.</li>
<li>Understand customers&rsquo; desired outcomes and work proactively to ensure that all customers receive maximum value from the product.</li>
<li>Maintain customer feedback into ThreatQuotient&rsquo;s internal systems of record.</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p><br>
<p></p><ul>
<li>
5+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).</li>
<li>Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&amp;CK framework).</li>
<li>Experience with common cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat intelligence feeds (Recorded Future, Mandiant, Intel471, etc.).</li>
<li>Strong communication and presentation skills with both technical and business audiences.</li>
<li>Experience with scripting languages (e.g., Python, Bash) is a plus</li>
<li>Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.</li>
<li>Demonstrated desire for continuous learning and improvement</li>
<li>Relevant Bachelor&rsquo;s degree or equivalent experience</li>
<li>Occasional travel may be needed but no more than 10% of the time</li>
<li>Requires native Arabic speaker</li></ul><br>
<p></p>
<p>
Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.</p></div>

Customer Success Engineer - MENA

Galderma

<div><div>Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.</div><div></div><div><br>
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.</div><div></div><div><br>
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.</div><div>
Job Title : Key Account Manager KSA &ndash; Injectable Aesthetics</div><div>
Location : Riyadh</div><div></div><div>
Job Description</div><div>
The Key Account Manager is responsible for providing comprehensive technical and scientific support to key accounts, ensuring the highest level of customer satisfaction and compliance with regulatory standards. The role focuses on building and maintaining strong relationships with key clients and delivering expert advice on the application and integration of products and services.</div><div></div><div>
Duties &amp; Responsibilities</div><ul><li><div>
Client Relationship Management: develop and maintain long-term relationships with key accounts, understanding their technical and scientific needs.</div></li><li><div>
Technical Support: provide expert technical support and advice to clients on the usage and benefits of the company's products and services.</div></li><li><div>
Problem Solving: act as the primary point of contact for resolving technical issues, coordinating with internal teams to ensure timely and effective solutions.</div></li><li><div>
Training and Development: conduct training sessions and workshops for clients to enhance their understanding and effective use of products.</div></li><li><div>
Compliance and Regulatory Support: ensure all activities are compliant with local regulations and internal policies.</div></li><li><div>
Data Management: maintain accurate records of client interactions and technical support provided, utilizing the company&rsquo;s CRM system.</div></li><li><div>
Adhere to related laws, regulations, Galderma Code of Ethics, and any other applicable Codes and SOPs.</div></li><li><div>
Ensure compliance to Galderma policies and procedures</div></li><li><div>
Ensure excellent medical knowledge related to his/her disease area and product.</div></li><li><div>
Consistently have an integrated dermatology strategy mindset and utilize in day to day roles &amp; responsibilities in current role.</div></li></ul><div></div><div>
Minimum requirements</div><ul><li><div>
Bachelor&rsquo;s Degree in Science/ Pharmacy, or equivalent experience/qualification</div></li><li><div>
Saudi National is mandatory</div></li><li><div>
English fluency and Arabic speaking is mandatory</div></li><li><div>
Solid experience in strategic key account management within pharmaceuticals, medical devices, or injectable aesthetics, managing large, multi-clinic accounts.</div></li><li><div>
Proven ability to develop and execute annual key account growth plans, including revenue targets, penetration objectives, share development, and clinic-level prioritization.</div></li><li><div>
Strong commercial acumen with experience leading negotiations, including pricing, annual agreements and partnership frameworks.</div></li><li><div>
Ability to drive sustainable growth within accounts through penetration, consumption, SKU expansion, and structured engagement models.</div></li><li><div>
Demonstrated experience in cross-functional leadership, aligning sales, marketing, and medical/training teams.</div></li><li><div>
Strong analytical skills with the ability to translate data into action, including forecasting, performance tracking, opportunity identification, and competitor monitoring.</div></li><li><div>
Consistent field leadership presence, including joint customer visits and engagement with senior stakeholders.</div></li><li><div>
Strong presentation and communication skills, with clear articulation of strategy, performance, and plans.</div></li><li><div>
Demonstrated excellence in planning and execution, translating account strategy into disciplined field execution</div></li><li><div>
Ability to work independently and as part of a team</div></li><li><div>
Proficiency in using CRM systems and other relevant software</div></li><li><div>
Commitment to continuous learning and professional development</div></li></ul><div></div><div>
What we offer in return</div><ul><li><div>
You will be working for an organization that embraces diversity &amp; inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.</div></li><li><div>
You will receive a competitive compensation package with bonus structure and extended benefit package.</div></li><li><div>
You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take accountability.</div></li></ul><div></div><div>
Our people make a difference</div><div>
At Galderma, you&rsquo;ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.</div></div>

Key Account Manager Injectable Aesthetics - KSA

Trend Micro

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  When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
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  About Trend Micro
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 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
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  Position Overview
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 The Major Account Manager (MAM) with
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  [Saudi Arabia]
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 will focus on proactively selling Trend Micro products and services into Strategic Government Accounts. The Major Account Manager will drive to meet and exceed quota by engaging customers directly, leveraging and partnering with resellers and Global System Integrators.
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  Primary Responsibilities
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   Act as the account lead for assigned accounts based on the Client Value Proposition
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   Work closely with clients to identify needs, planned initiatives, business directions, and act as trusted adviser and advocate on best practices and solutions to address the clients&rsquo; IT and Cybersecurity goals and objectives
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   Provide back up and support to client teams where required
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   Recognized as the go-to person internally on the own client portfolio
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   Partner internally with cross-functional teams &ndash; such as Technical, Regional Account Managers, Marketing &ndash; to understand customer goals and key performance metrics
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   Pro-actively engage and drive opportunities with respective enterprise customers
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   Develop and manage a reliable forecast and ensure disciplined use of Trend Micro sales forecasting, account plans and customer relationship tools
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   Maintain sound knowledge of the industry, trends and the competitive posture of Trend Micro and other industry leaders regarding software product offerings and support services
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  Secondary Responsibilities
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   Participate in industry conferences, trade shows and seminars, as required
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   Participate in the planning and execution of programs designed to promote Trend Micro&rsquo;s activities
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   Document and regularly maintain all relevant information in Salesforce
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  Experience
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   5+ years&rsquo; experience in Account Management in Information Technology / Security solutions companies
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   Experience of with in Oil &amp; Gas, Government, BFSI, Commercial market sectors
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   Ability to effectively engage at the C level
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   Working knowledge and experience in selling key cybersecurity, networking and IT products and solutions, as well as knowledge of top competitive solutions in the market
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   Strong knowledge of Virtualization and cloud-based solutions preferred
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   Pattern of quantifiable success in large account management and selling strategies
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   Bachelor's Degree in Engineering, IT or Management with equivalent work experience preferred
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  </li>
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 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
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 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
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</div>


Major Account Manager

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