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technical account manager

Fortinet

<div>Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.
Key Responsibilities:
<ul><li>Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
</li><li>Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
</li><li>Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
</li><li>Take initiatives and ownership of customer incidents to drive for timely resolutions
</li><li>Manage customer communications and expectations until the closure of each case
</li><li>Participate in customer conference calls or face to face customer meetings
</li><li>Produce service reports to summarize service activity and performance for key stakeholders
</li><li>Report Software/Hardware related issues to R&amp;D department and assure follow-up 
</li></ul>Skills and Attributes Requirements:
<ul><li>Good understanding of data networking protocols, specifically TCP/IP, routing and switching
</li><li>Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
</li><li>Strong troubleshooting and problem solving skills
</li><li>Face to face and remote customer management experience
</li><li>Previous experience in a technical support position with telco or large enterprise space.
</li><li>Strong interpersonal and communication skills
</li><li>Previous experience on Fortinet products is an advantage 
</li></ul>Educational and Experience Requirements:
<ul><li>Minimum of 6 years of experience in a technical support/post-sales role
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering or related field, or an equivalent experience
</li><li>Fortinet certification NSE4, FCP, FCSS, FCX a distinct advantage
</li><li>Fluency in English and Arabic essential 
</li></ul>#LI-NC1</div>

Technical Account Manager

MAZ NEXA

<div>
 
 
 Job Title
 
 
 
 Senior Account Manager
 
 
 
 
 
 
 Location
 
 
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 Employment Type
 
 
 
 Full-time, On-site
 
 
 
 
 
 
 Job Summary
 
 
 
 MAZ NEXA is seeking an experienced, strategic, and client-focused Senior Account Manager to lead key client accounts and build strong, long-term partnerships.
 
 
 The ideal candidate will have a minimum of five years of relevant experience in account management, marketing, digital marketing, and social media marketing. Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 
 
 This role requires excellent client relationship management, strong commercial awareness, strategic thinking, and the ability to manage multiple integrated marketing projects from planning through execution.
 
 
 The Senior Account Manager will act as the primary link between clients and MAZ NEXA&rsquo;s internal teams, ensuring that client objectives are clearly understood, projects are delivered on time and within scope, and all work meets the agency&rsquo;s quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of key client accounts and serve as the primary day-to-day point of contact.
 </li>
 <li>
 Build trusted, long-term relationships with clients by developing a strong understanding of their businesses, industries, audiences, challenges, and marketing objectives.
 </li>
 <li>
 Lead client meetings, presentations, strategic discussions, campaign reviews, and account-planning sessions.
 </li>
 <li>
 Translate client requirements and business objectives into clear marketing strategies, project briefs, scopes of work, timelines, budgets, and measurable deliverables.
 </li>
 <li>
 Develop annual, quarterly, and campaign-level account plans aligned with client objectives.
 </li>
 <li>
 Collaborate closely with Strategy, Creative, Content, Social Media, Digital Marketing, Performance Marketing, Media Buying, PR, Production, SEO, Web Development, and Project Management teams.
 </li>
 <li>
 Ensure internal teams clearly understand client requirements, priorities, deadlines, approval processes, and expected outcomes.
 </li>
 <li>
 Manage integrated marketing campaigns across digital, social media, content, creative, paid media, performance marketing, PR, web, SEO, and other relevant channels.
 </li>
 <li>
 Monitor project timelines, budgets, deliverables, approvals, risks, and overall account performance.
 </li>
 <li>
 Ensure all projects and campaigns are delivered on time, within the agreed scope and budget, and according to MAZ NEXA&rsquo;s quality standards.
 </li>
 <li>
 Review work before it is presented to clients to ensure strategic alignment, accuracy, consistency, and quality.
 </li>
 <li>
 Manage client feedback professionally and ensure that comments, revisions, and approvals are communicated clearly to internal teams.
 </li>
 <li>
 Identify potential challenges early and resolve client concerns, project risks, and account issues proactively.
 </li>
 <li>
 Prepare proposals, presentations, status reports, campaign reports, account reviews, and performance summaries.
 </li>
 <li>
 Analyse campaign performance and work with internal specialists to provide clients with meaningful insights, recommendations, and optimisation opportunities.
 </li>
 <li>
 Develop account growth strategies and identify suitable opportunities for upselling and cross-selling MAZ NEXA&rsquo;s services.
 </li>
 <li>
 Support client retention, contract renewals, scope expansions, and long-term account growth.
 </li>
 <li>
 Maintain strong commercial awareness by monitoring account scope, budgets, resources, profitability, and additional client requests.
 </li>
 <li>
 Identify out-of-scope requests and coordinate the preparation of additional proposals, budgets, or change requests when required.
 </li>
 <li>
 Support new-business opportunities, proposals, pitches, and presentations alongside the Business Development and Strategy teams.
 </li>
 <li>
 Monitor relevant industry, marketing, digital, and social media trends and provide strategic recommendations to clients.
 </li>
 <li>
 Maintain accurate account documentation, meeting notes, action plans, project updates, approval records, and client communications.
 </li>
 <li>
 Mentor and support Account Managers, Account Executives, and junior team members when required.
 </li>
 <li>
 Contribute to improving MAZ NEXA&rsquo;s account-management processes, service quality, client experience, and internal ways of working.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, Advertising, Public Relations, or a related field.
 </li>
 <li>
 A minimum of five years of professional experience in account management, client servicing, marketing, digital marketing, social media marketing, or integrated communications.
 </li>
 <li>
 Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 </li>
 <li>
 Proven experience managing multiple client accounts and complex integrated marketing projects simultaneously.
 </li>
 <li>
 Demonstrated experience managing client relationships, project scopes, budgets, timelines, deliverables, and cross-functional teams.
 </li>
 <li>
 Strong understanding of marketing, digital marketing, social media marketing, content, creative, paid media, performance marketing, SEO, web, analytics, and campaign reporting.
 </li>
 <li>
 Experience leading client meetings, strategic presentations, campaign reviews, and account-planning discussions.
 </li>
 <li>
 Strong commercial understanding, including account growth, retention, renewals, upselling, cross-selling, scope management, and profitability.
 </li>
 <li>
 Experience using project-management, CRM, analytics, reporting, or marketing platforms is an advantage.
 </li>
 <li>
 Previous experience working with clients in Saudi Arabia or the GCC is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Excellent client relationship management and client-servicing skills.
 </li>
 <li>
 Strong leadership, ownership, and stakeholder-management abilities.
 </li>
 <li>
 Excellent verbal and written communication skills in both Arabic and English.
 </li>
 <li>
 Strong presentation, negotiation, facilitation, and influencing skills.
 </li>
 <li>
 Excellent project-management and organizational skills.
 </li>
 <li>
 Strong commercial awareness and business-development mindset.
 </li>
 <li>
 Ability to manage multiple clients, campaigns, and projects simultaneously under tight deadlines.
 </li>
 <li>
 Strategic thinking with the ability to connect marketing activities to business objectives.
 </li>
 <li>
 Strong understanding of digital marketing and social media platforms, channels, and performance indicators.
 </li>
 <li>
 Ability to interpret campaign data and translate it into clear insights and recommendations.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Close attention to detail, accuracy, quality, and follow-through.
 </li>
 <li>
 Ability to remain professional, composed, and solution-oriented when managing challenging situations.
 </li>
 <li>
 Collaborative team player with the ability to work effectively across multiple departments.
 </li>
 <li>
 Proactive attitude with a strong sense of responsibility and accountability.
 </li>
 <li>
 Proficiency in Microsoft Office, Google Workspace, presentation tools, and relevant project-management platforms.
 </li>
 </ul>
 
 
 
 
 
 Preferred Candidate Profile
 
 
 
 The ideal candidate is an experienced agency professional who understands how to balance client expectations, strategic quality, operational delivery, and commercial performance.
 
 
 They should be confident managing senior stakeholders, capable of leading integrated marketing accounts, and comfortable working with creative, digital, social media, performance, media, PR, and technical teams.
 
 
 The successful candidate will be highly organized, commercially aware, proactive, and focused on delivering an exceptional client experience while protecting the quality and profitability of the agency&rsquo;s work.
 
 
 
 
 
 
 What Success Looks Like
 
 
 
 Success in this role will be measured through:
 
 <ul>
 <li>
 Strong client satisfaction and long-term relationship development.
 </li>
 <li>
 Successful retention and renewal of assigned accounts.
 </li>
 <li>
 Consistent delivery of projects on time, within scope, and according to quality standards.
 </li>
 <li>
 Effective management of client expectations, feedback, budgets, and account risks.
 </li>
 <li>
 Clear and professional account communication and reporting.
 </li>
 <li>
 Achievement of agreed campaign and account objectives.
 </li>
 <li>
 Identification of suitable account-growth, upselling, and cross-selling opportunities.
 </li>
 <li>
 Strong collaboration with internal departments and delivery teams.
 </li>
 <li>
 Positive contribution to the development of junior account-management team members.
 </li>
 </ul>
</div>

Senior Account Manager

<div>
 
 
 Job Title:
 
 Account Handler &ndash; Health &amp; Benefits
 
 
 
 Location:
 
 Regional Headquarters, Riyadh, Saudi Arabia
 
 
 
 Business Line:
 
 Health &amp; Benefits
 
 
 
 
 
 
 Aon is in the business of better decisions
 
 
 
 At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. Our Health &amp; Benefits team delivers innovative solutions and exceptional service to help our clients manage their employee health, risk, and wellbeing programs.
 
 
 
 
 
 
 What the day will look like:
 
 
 
 
 
 <ul>
 <li>
 Manage and service an assigned portfolio of Health &amp; Benefits clients, ensuring all aspects of client servicing are delivered to the highest standard.
 </li>
 <li>
 Supervise and monitor Account Handlers to ensure deliverables are completed accurately and on time.
 </li>
 <li>
 Review and check all documentation, policies, and invoices prior to submission to clients, confirming sums insured, terms, and conditions agreed with underwriters.
 </li>
 <li>
 Sign off on &ldquo;Know Your Client&rdquo; documentation, basic policy review checklists, and new business acquisition forms, ensuring files comply with Aon&rsquo;s underwriting and compliance policies.
 </li>
 <li>
 Make regular client visits to support client retention and relationship-building strategies.
 </li>
 <li>
 Issue debit/credit notes and invoices to clients promptly and accurately.
 </li>
 <li>
 Monitor claims activity, proactively supporting the Claims Supervisor to ensure timely resolution and settlement.
 </li>
 <li>
 Participate in negotiations and support the Claims Supervisor on large and complex claims to achieve favorable outcomes for clients.
 </li>
 <li>
 Clearly explain policy exclusions, warranties, and special conditions to clients, ensuring thorough understanding and providing written documentation.
 </li>
 <li>
 Ensure Account Handlers set up all renewal, marketing, and new business files in compliance with Aon policy and procedures.
 </li>
 <li>
 Oversee the maintenance and accuracy of filing systems, ensuring all files are managed according to Aon&rsquo;s standards.
 </li>
 <li>
 Collaborate with the Account Manager and Claims Supervisor to deliver seamless client service and drive operational excellence.
 </li>
 <li>
 Maintain up-to-date knowledge of Health &amp; Benefits insurance products, regulatory requirements, and market developments in Saudi Arabia.
 </li>
 <li>
 Demonstrate commitment to Aon&rsquo;s values of integrity, respect, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Requirements of the Role:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in insurance, Risk Management, or a related field.
 </li>
 <li>
 Minimum 5 years&rsquo; experience in insurance account handling, with at least 3 years in Health &amp; Benefits or employee benefits.
 </li>
 <li>
 IFCE certification is required.
 </li>
 <li>
 Ability to travel locally for client visits as required.
 </li>
 <li>
 Fluent in Arabic is required.
 </li>
 <li>
 English professional level is required.
 </li>
 <li>
 Proficiency in insurance administration systems, CRM platforms, and Microsoft Office, especially Excel is required.
 </li>
 <li>
 CII certificate (preferred).
 </li>
 <li>
 Strong technical knowledge of health insurance products, policy administration, claims management, and regulatory compliance (SAMA, CCHI).
 </li>
 <li>
 Excellent client servicing, relationship management, and communication skills.
 </li>
 <li>
 High attention to detail, organizational skills, and ability to manage multiple priorities.
 </li>
 <li>
 Strong leadership and team supervision abilities.
 </li>
 <li>
 Commitment to personal and professional development through continuous learning.
 </li>
 </ul>
 
 
 
 
 
 KSA HR Statement
 
 
 
 All applications and employment will be processed in accordance with the labor laws and regulations of the Kingdom of Saudi Arabia. Employment contracts, compensation, benefits, and working hours will comply with Saudi labor law and internal company policies. Selected candidates will be required to provide all necessary documentation, including national ID and academic certificates, as per regulatory requirements. Aon supports the professional growth and development of Saudi talent and is committed to providing a positive, respectful, and compliant work environment.
 
 
 
 
 
 
 How we support our colleagues
 
 
 
 Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued. We foster an inclusive work environment that celebrates diverse perspectives and supports your wellbeing and career aspirations.
 
 
 
 
 
 
 About Aon
 
 
 
 Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
 
</div>

Account Handler

Jamjoom Pharma

<div>Job Purpose
Responsible for achieving and exceeding sales targets, enhancing the market share of the company's brands within the assigned area, and leading a team of Key Account Executives. The role is responsible for driving team performance, developing capabilities, managing key customer relationships, and ensuring the effective execution of commercial strategies to achieve business objectives.
Key Responsibilities
Team Leadership &amp; Performance Management<ul><li>
Lead, coach, and develop a team of Key Account Executives to achieve individual and team sales objectives.</li><li>
Monitor team performance through regular field visits, coaching sessions, and performance reviews.</li><li>
Provide ongoing guidance, motivation, and support to ensure high levels of productivity and engagement.</li><li>
Identify development needs and collaborate with management on training and capability-building initiatives.</li><li>
Ensure effective territory coverage and execution of business plans across the assigned area.</li></ul>
Sales &amp; Market Share Achievement<ul><li>
Achieve or exceed assigned sales targets and drive market share growth within the designated area.</li><li>
Develop and implement sales plans and field activities to maximize business opportunities.</li><li>
Monitor sales performance and take corrective actions to address performance gaps.</li></ul>
Key Account Management<ul><li>
Manage strategic key accounts and support the achievement of the company's commercial objectives.</li><li>
Build and maintain long-term relationships with key customers and stakeholders.</li><li>
Ensure accurate documentation and maintenance of key account records and customer databases.</li></ul>
Market Intelligence<ul><li>
Provide timely market insights and customer feedback to Sales and Marketing Management.</li><li>
Monitor competitor activities, market trends, and customer needs to support business planning.</li></ul>
Customer Relationship Management<ul><li>
Establish and maintain strong relationships with key customers to enhance customer satisfaction and loyalty.</li><li>
Proactively resolve customer issues and ensure timely follow-up to maintain service excellence.</li></ul>
Reporting &amp; Performance Monitoring<ul><li>
Prepare weekly and monthly sales, activity, and forecasting reports.</li><li>
Monitor business performance and team KPIs, recommending improvement plans where required.</li><li>
Maintain accurate records and performance metrics for the assigned area.</li></ul>
Resource &amp; Business Management<ul><li>
Ensure the effective utilization of company resources while maintaining compliance with company policies and procedures.</li><li>
Support the direct manager in annual business planning, budgeting, and monitoring expenditures.</li><li>
Submit timely reports on sales performance, promotional activities, competitive intelligence, and business updates.</li></ul>
Leadership<ul><li>
Lead by example by promoting the company's Mission, Vision, and Values.</li><li>
Foster a collaborative, high-performance culture focused on customer excellence and business growth.</li></ul>
Qualifications &amp; Experience<ul><li>
Bachelor's degree in pharmacy or a related field.</li><li>
3&ndash;7 years of pharmaceutical sales experience, including experience managing or leading Key Account Executives or sales teams.</li><li>
Demonstrated track record of consistently achieving sales targets, including strong performance over the last two years.</li><li>
Proven experience in key account management, customer relationship management, and team leadership.</li><li>
Strong coaching, negotiation, business development, and analytical skills.</li><li>
Excellent communication and presentation skills in both English and Arabic.</li><li>
Ability to analyze business performance, develop action plans, and drive continuous improvement.</li></ul></div>

Key Account Supervisor

Alexander Lyons Solutions

<div>
 
 ALS are proudly acting as a retained growth partner for a multinational creative and marketing agency. New markets, new hires, bags of opportunity and with awesome people.!
 
 
 They have some of the best creative, commercial and leadership teams in the market.
 
 
 
 
 
 Their expansion is real.
 
 
 
 
 
 Be part of this.
 
 
 
 
 
 
 
 Job Specifics
 
 
 
 <ul>
 <li>
 Job Title: Senior Account Executive
 </li>
 <li>
 Seniority: Junior/Mid-Level - 2-4 yrs Experience in marketing / digital / creative / communications agency
 </li>
 <li>
 Department: Client Servicing
 </li>
 <li>
 Reporting to: Account Director
 </li>
 <li>
 Location: Riyadh, Saudi Arabia
 </li>
 <li>
 Working Week: Sunday&ndash;Thursday, 9am - 6pm
 </li>
 <li>
 Work Setup: Remote, with 3 days working from Clients HQ - Riyadh
 </li>
 <li>
 Salary - 16,200SAR to 18,400SAR/ month
 </li>
 </ul>
 
 
 
 
 
 
 Job Summary
 
 
 
 
 The group is looking for a Senior Account Executive to join the Client Servicing team and support one of their most important regional accounts.
 
 
 
 
 
 This is not a traditional account management role focused only on client servicing. It is a project management-led position at the core of delivery, where structure, clarity, and operational excellence are just as important as client relationship building.
 
 
 
 
 
 The role requires someone who can take complex briefs across multiple channels, ranging from OOH and digital to internal and corporate communications and translate them into clear, structured, and unambiguous inputs for the creative and production teams.
 
 
 
 
 
 You will act as the operational backbone of the account, ensuring that all work moves seamlessly across disciplines, timelines are respected, and internal teams are always working from well-defined, precise briefs.
 
 
 
 
 
 This is a high-accountability role for someone who is detail-driven, structured in thinking, and comfortable operating in a fast-paced, multi-stakeholder environment.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Build strong, genuine relationships with clients, becoming their go-to partner and trusted advisor.
 </li>
 <li>
 Maintain proactive, clear, and consistent communication so clients always feel supported, informed, and valued.
 </li>
 <li>
 Lead client meetings, presentations, and key check-ins with confidence and professionalism.
 </li>
 <li>
 Coordinate the delivery of work across strategy, digital, creative, and communications, ensuring all outputs are high-quality, on-brand, and aligned with client objectives.
 </li>
 <li>
 Keep projects running smoothly by managing timelines, budgets, and deliverables, and anticipating challenges before they arise.
 </li>
 <li>
 Track performance, analyse results, and provide actionable insights that help clients grow and succeed.
 </li>
 <li>
 Identify opportunities to add value and strengthen partnerships through innovative ideas and solutions.
 </li>
 <li>
 Support the Account Manager/Director in pitches, new business opportunities, and strategic initiatives.
 </li>
 <li>
 Prepare polished reports and maintain organised records for all client work, demonstrating diligence and attention to detail.
 </li>
 <li>
 Demonstrate initiative, adaptability, and a &ldquo;go above and beyond&rdquo; mindset in all aspects of client service and teamwork.
 </li>
 </ul>
 
 
 
 
 
 
 Skills and Requirements
 
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills, confident leading client conversations, meetings, and presentations.
 </li>
 <li>
 Experience in project management within agency environments, especially across integrated campaigns
 </li>
 <li>
 Proactive problem-solver who can anticipate client needs, spot challenges early, and keep projects running smoothly.
 </li>
 <li>
 Comfortable coordinating with cross-functional teams (creative, strategy, media, production) to ensure quality and alignment.
 </li>
 <li>
 A partnership mindset, always looking for ways to add value, strengthen relationships, and identify growth opportunities within accounts.
 </li>
 <li>
 
 Native or fluent Arabic, confident in Saudi dialect;
 
 excellent written and verbal communication.
 </li>
 </ul>
 
 
 
 
 
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience within energy, government or B2B sectors
 </li>
 <li>
 Experience working on high-volume or fast-moving accounts where efficiency and accuracy directly impact output quality
 </li>
 <li>
 Strong exposure to workflow management tools and structured delivery systems (e.g. timelines, trackers, job numbers, resource planning)
 </li>
 </ul>
 
 
 
</div>

Senior Account Executive

Qiddiya Investment Company

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.
The Senior Specialist &ndash; Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.
About the Role/Project Scope
This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist &ndash; Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions. 
Key Responsibilities
LMS/LXP Administration and Learner Account Management<ul><li>Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.</li><li>Create, manage, and maintain learner accounts in Qiddiya&rsquo;s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.</li><li>Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.</li><li>Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya&rsquo;s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.</li><li>Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya&rsquo;s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.</li><li>Administer completion certificates and badge awards within Qiddiya&rsquo;s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.</li><li>Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.</li><li>Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.</li></ul>
Training Schedule Coordination and Programme Administration<ul><li>Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.</li><li>Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.</li><li>Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.</li><li>Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.</li><li>Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.</li><li>Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.</li><li>Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya&rsquo;s LMS/LXP following live sessions.</li></ul> 
Content Authoring and Publishing in LMS/LXP<ul><li>Author, build, and publish learning content within Qiddiya&rsquo;s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.</li><li>Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.</li><li>Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.</li><li>Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.</li><li>Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.</li><li>Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.</li></ul>
Dashboard Management and Reporting<ul><li>Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.</li><li>Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.</li><li>Monitor Qiddiya&rsquo;s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.</li><li>Maintain the four-view QREL reporting suite &mdash; Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team &mdash; ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.</li><li>Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.</li><li>Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.</li></ul>
Stakeholder Coordination and Communication<ul><li>Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.</li><li>Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.</li><li>Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.</li><li>Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.</li><li>Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.</li></ul> 
Requirements 
Skills and Attributes required/ desired
Essential (must have to perform the role):<ul><li>Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.</li><li>Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.</li><li>Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.</li><li>Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.</li><li>Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.</li><li>Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.</li><li>Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent</li><li>Excellent written and verbal communication skills in English. Arabic proficiency is an advantage.</li><li>Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.</li><li>Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.</li><li>High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.</li></ul>
Desirable (advantageous):<ul><li>Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.</li><li>Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.</li><li>Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.</li><li>Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.</li></ul> 
Preferred Background and experience
<ul><li>Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.</li><li>Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.</li><li>Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.</li><li>Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.</li><li>Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.</li></ul>
Experience working within a structured content governance and metadata tagging framework.</div>

Senior Specialist - Training Administration - (CDU-029) 50012690

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div></div><div> 
Serves as the Aviation Maintenance Quality Control/Quality Assurance (QC/QA) Technical Inspector under the direction of the QC Manager. Responsibilities encompass the sign-off of all red &lsquo;X&rsquo; and circle red &lsquo;X&rsquo; conditions related to aircraft systems and components. Engages in technical inspection of specific airframe, powertrain, power-plant, armament, electrical, and avionics systems. Evaluates the need for Maintenance Test Flights (MTF) and Maintenance Operational Checks (MOC), providing inspection criteria interpretation to the maintenance staff. Utilizes common measuring tools, precision measuring gauges, and alignment fixtures (GFE). Assists the Customer in maintaining a current technical library and relevant aircraft forms and records. Collaborates with the Customer Weight and Balance (W&amp;B) technician to complete Weight and Balance records for all assigned aircraft, adhering to Customer directives and applicable manuals. Assumes the role of the site QC Data Analyst and the technical and compliance documentation administrator. Establishes maintenance quality control processes, procedures, standards, measures, and reports, supporting the maintenance program for all maintenance support activities. Prioritizes safety in all related operations and conducts maintenance and technical inspector training as required, inputting OJT training data into the learning management system database.</div>
Responsibilities:
<ul><li>Performs quality technical inspection of aircraft, equipment, vehicles, aircraft components, parts, and systems (including avionics, electrical, instrument and armament) as required by functional assignment.</li><li>
Performs quality and safety inspections of on-site equipment and tools used in aircraft maintenance, vehicles, and equipment.</li><li>
Performs in-progress and final quality technical inspections during maintenance, repair, modification, rework, and overhaul of aircraft, aircraft components, and component parts.</li><li>
Inspects job procedural forms and maintenance forms used in the performance of aircraft maintenance, vehicle and equipment maintenance to assure compliance with approved methods and procedures.</li><li>
Assists in preparation, processing, and answering of Quality Deficiency Reports (QDRs). Assists in aircraft accident investigations, prepares estimated cost of damage reports as required.</li><li>
Establish the maintenance quality control processes, procedures, standards, measures, and reports in support of the maintenance program and in coordination with Supply Chain Management (SCM) activities.</li><li>
Directs inquires, investigations, and research analysis related to quality control maintenance processes and supporting maintenance activities, to the QC Manager.</li><li>
Ensures all quality control maintenance operations and related maintenance support activities are conducted in a safe manner.</li><li>
In coordination with the QC Manager, supports the Downed Aircraft Recovery Team (DART) processes and procedures.</li><li>
Conducts maintenance training and technical inspector training as required.</li><li>
Other tasks as directed by the QC Manager.</li><li>
Works within the maintenance quality control processes, procedures, and standards.</li><li>
Ensures all maintenance operations and related maintenance support activities are conducted in a safe manner.</li><li>
Supports, in coordination with the Maintenance Manager and Flight Operations Manager, the Downed Aircraft Recovery Team (DART) process and procedure.</li><li>
Performs within the broad guidelines of duties and responsibilities with significant choice of methods.</li><li>
Authority to select and implement goals and objectives within the execution of duties and responsibilities.</li></ul>
Qualifications:
<div>
Minimum Qualifications
</div><ul><li>Associates degree required; Bachelor&rsquo;s degree preferred.</li><li>
As a condition of employment in Saudi Arabia, all candidates must successfully complete the Saudi Ministry of Human Resources and Social Development&rsquo;s Qualification Verification Program (QVP) to ensure eligibility for visa processing and employment authorization.</li><li>
Federal Aviation Administration (FAA) Inspector Authorization (IA) certificate.</li><li>
FAA Airframe and Powerplant certificate.</li></ul><div>
Experience:
</div><ul><li>Five (5) years&rsquo; experience maintaining specific or similar Mission Design Series (MDS).</li><li>
Able to use the Automated Weight and Balance Software (AWBS).</li><li>
Demonstrated knowledge and experience of rotary wing Aviation operations inclusive of maintenance, Aviation logistics, flight operations and training.</li><li>
Certificates: Army Aviation maintenance certification with rating in the AH-64 or UH-60 or MD500 Series Aircraft (Army Rotary Wing equivalent) or OH-58D desired.</li><li>
FAA, A&amp;P certificate or Equivalent required.</li><li>
Proficient in the use of computer-hosted interactive technical manuals, aircraft maintenance forms, and other aircraft related documentation.</li><li>
Graduate of a US Military Aircraft Maintenance Course or civilian A&amp;P equivalent with a minimum of 5 years&rsquo; experience</li><li>
Possess a valid U.S driver&rsquo;s license and Passport.</li><li>
DD214 required for military experience.</li><li>
Must be able to pass employment and deployment qualification requirements that include medical, drug testing, background checks, etc.</li><li>
Previous experience in a leadership or supervisory role within a military maintenance unit.</li><li>
Strong knowledge of military logistics procedures and regulations.</li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

UH60 Technical Inspector

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