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technical support specialist

Lucidya | لوسيديا

<div>
 We are seeking a skilled
 
 IT Support Specialist
 
 to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
 
 
 Key responsibilities include:
 
 
 <ul>
 <li>
 Providing technical support for Windows and macOS systems, with basic Linux troubleshooting
 </li>
 <li>
 Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems
 </li>
 <li>
 Ensuring SOC 2 compliance through security and operational best practices
 </li>
 <li>
 Troubleshooting software, hardware, and network issues
 </li>
 <li>
 Managing user accounts, passwords, and MFA settings
 </li>
 <li>
 Assisting with employee onboarding, device configuration, and training
 </li>
 <li>
 Configuring and managing firewalls and enterprise Wi-Fi networks
 </li>
 <li>
 Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Proven experience with Windows and macOS administration (Linux familiarity is a plus)
 </li>
 <li>
 Hands-on experience with MDM platforms
 </li>
 <li>
 Knowledge of SOC 2 compliance requirements
 </li>
 <li>
 Strong troubleshooting skills for both hardware and software
 </li>
 <li>
 Experience configuring and managing enterprise Wi-Fi and firewall systems
 </li>
 <li>
 Excellent communication skills for providing user support and training
 </li>
 <li>
 Ability to work independently and handle multiple priorities
 </li>
 <li>
 Fluent Arabic &amp; English speaker
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Familiarity with identity and access management tools
 </li>
 <li>
 Experience with cloud-based collaboration tools
 </li>
 <li>
 Knowledge of network security best practices
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Collaborative, growth-focused work environment
 </li>
 <li>
 Opportunity to work with modern IT tools and security standards
 </li>
 <li>
 Exposure to diverse operating systems and enterprise-level technologies
 </li>
 <li>
 Professional development in security compliance and infrastructure management
 </li>
 </ul>
</div>

IT Support Specialist

Lucidya

<div>We are seeking a skilled IT Support Specialist to manage and maintain our company&rsquo;s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
Key responsibilities include:<ul>
<li>Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.</li>
<li>Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.</li>
<li>Ensuring SOC 2 compliance through security and operational best practices.</li>
<li>Troubleshooting software, hardware, and network issues.</li>
<li>Managing user accounts, passwords, and MFA settings.</li>
<li>Assisting with employee onboarding, device configuration, and training.</li>
<li>Configuring and managing firewalls and enterprise Wi-Fi networks.</li>
<li>Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.</li>
</ul>Requirements
Essential:<ul>
<li>Proven experience with Windows and macOS administration (Linux familiarity is a plus).</li>
<li>Hands-on experience with MDM platforms.</li>
<li>Knowledge of SOC 2 compliance requirements.</li>
<li>Strong troubleshooting skills for both hardware and software.</li>
<li>Experience configuring and managing enterprise Wi-Fi and firewall systems.</li>
<li>Excellent communication skills for providing user support and training.</li>
<li>Ability to work independently and handle multiple priorities.</li>
<li>Fluent Arabic &amp; English speaker</li>
</ul>Preferred:<ul>
<li>Familiarity with identity and access management tools.</li>
<li>Experience with cloud-based collaboration tools.</li>
<li>Knowledge of network security best practices.</li>
</ul>Benefits<ul>
<li>Collaborative, growth-focused work environment.</li>
<li>Opportunity to work with modern IT tools and security standards.</li>
<li>Exposure to diverse operating systems and enterprise-level technologies.</li>
<li>Professional development in security compliance and infrastructure management.</li></ul></div>

Lean Technologies

<div>
 
 
 About the Job
 
 
 
 
 
 
 As a Junior IT Support Specialist at Lean&rsquo;s Riyadh office, you&rsquo;ll be the go-to person for keeping our team connected and productive. From setting up MacBooks and managing Google Workspace to troubleshooting network issues, you&rsquo;ll ensure our people have the tools they need to succeed. You&rsquo;ll get hands-on experience with modern SaaS and MDM systems, work closely with senior IT engineers, and grow your skills through mentorship.
 
 
 
 
 
 
 Who are we
 
 
 
 Lean enables companies to seamlessly connect to their users&rsquo; bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user&rsquo;s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.
 
 
 Some of Lean&rsquo;s clients include the likes of Binance, Etisalat Group, Careem, Sarwa, and many more, making it the region&rsquo;s most valuable Open Banking platform. The company has now processed hundreds of millions of dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENAP region.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Be the first point of contact for IT requests, resolving hardware, software, and account issues quickly and effectively.
 </li>
 <li>
 Support and monitor office IT infrastructure, including Wi-Fi, meeting room tech, and security tools.
 </li>
 <li>
 Set up and maintain MacBooks, monitors, and other equipment for new hires, ensuring smooth onboarding from day one.
 </li>
 <li>
 Assist with MDM, Google Workspace and other core SaaS management.
 </li>
 <li>
 Coordinate with local vendors for repairs, upgrades, and project delivery when needed.
 </li>
 <li>
 Learn and progress within the IT Team, showing an active interest in growing technically.
 </li>
 <li>
 Maintenance of the IT inventory.
 </li>
 <li>
 Support and provide advice on technical questions across all departments, escalating if necessary.
 </li>
 <li>
 Assisting the team to ensure the organization works within data protection guidelines and regulations.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 A service-driven approach to IT operations and a desire to progress and learn in a dynamic, fast-paced environment.
 </li>
 <li>
 Experience using, troubleshooting and administering MacOS.
 </li>
 <li>
 Experience with cloud directories, such as Google Workspace.
 </li>
 <li>
 Experience with IT ticketing tools (e.g. Jira).
 </li>
 <li>
 Experience with MDM, Jumpcloud (or equivalent) is a plus.
 </li>
 <li>
 Experience with Slack, Notion and Trelica are a plus.
 </li>
 <li>
 Self-starter with a passion for technology, excited to learn more and grow.
 </li>
 <li>
 Strong communication skills both written and verbal English + Arabic.
 </li>
 </ul>
 
 
 
 
 
 Desired Qualifications
 
 
 <ul>
 <li>
 3+ years in support role.
 </li>
 <li>
 Knowledge of ITIL principles and service management.
 </li>
 <li>
 Degree or certificate in IT related field or subject is a plus.
 </li>
 </ul>
 
 
 
 
 
 NB. While we think the above experience could be important, we&rsquo;re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
 
 
 
 
 
 
 
 Why Join us?
 
 
 
 
 
 
 Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users&rsquo; bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.
 
 
 
 
 
 To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we&rsquo;re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.
 
 
 
 
 
 To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.
 
 
 
 
 
 Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
 
 
 
 
 
 
 Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
 
 
 
 
 
 
 
 When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
 
 
</div>

Junior IT Support Specialist

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
We are currently seeking a Information Technology Officer to join our vibrant team. At RHG , we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As an Information Technology Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.<ul><li>
Provide hands-on technical support to hotel teams, resolving hardware and software-related issues promptly and efficiently.</li><li>
Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.</li><li>
Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.</li><li>
Support the installation and configuration of new hardware, software, and peripheral devices.</li><li>
Assist in user training and documentation to ensure proficient technology usage by hotel staff.</li><li>
Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operation.</li><li>
Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.</li><li>
Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.</li></ul> 

Qualifications 
<ul><li>
Proven IT support and troubleshooting experience.</li><li>
Excellent problem-solving skills for complex technical issues.</li><li>
Strong communication and customer-centric interpersonal skills.</li><li>
Proactive, adaptable, and eager to embrace new technologies.</li><li>
Collaborative team player with strong organizational skills.</li><li>
Familiarity with network infrastructure, hardware, and software systems.</li><li>
Knowledge of Microsoft Windows operating systems and Office applications.</li><li>
Basic understanding of IT security principles and best practices.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Information Technology Officer (Saudis Only)

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div> 
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</div><div></div><div> 
EOE/M/F/Vet/Disabled</div></div>

Help Desk Technician

SWATX

<div>Technical Support:
<ul><li>Providing first-line technical assistance to end-users for hardware, software, and network issues.</li>
<li>Troubleshooting and resolving technical problems via phone, email, or in person.</li>
<li>Walking users through problem-solving steps.</li>
<li>Escalating complex issues to higher-level support teams.</li>
<li>Maintaining a log of support requests and resolutions.</li>
</ul>System Administration:
<ul><li>Installing, configuring, and maintaining computer systems and applications.</li>
<li>Managing user accounts and permissions.</li>
<li>Monitoring system performance and identifying potential issues.</li>
<li>Performing system backups and ensuring data security.</li>
<li>Implementing and maintaining network infrastructure.</li>
<li>Contributing to IT projects and upgrades.</li>
</ul>Requirements<ul>
<li>He must have at least 6 years experience</li>
<li>He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud</li>
<li>Providing technical support for systems and networks and solving problems Effectively.
</li><li>Managing, configuring and enabling assistance systems and networks To ensure continuity.</li>
<li>Implement security procedures and monitor network performance.
</li><li>Provide technical guidance to users and achieve higher Satisfaction levels.</li></ul></div>

Help Desk & System Engineer ( Saudi )

Tasheel Law Firm

The IT Administrator, shall be responsible for the following core functions:A. Computer Networks &ndash; Installing, configuring, and maintaining computer systems within the organization.B. Desktop Support &ndash; Providing direct technical support and user assistance.C. Software Applications &ndash; Supporting software applications used within the business sector, including ERP systems and other relevant tools.ResponsibilitiesThe Employee shall undertake the following responsibilities during the course of employment:Ensure that computer systems run smoothly and that users receive maximum benefit from their use.Install and configure computer hardware, operating systems, and applications.Monitor and maintain computer systems and networks.Assist staff or clients, either in person or remotely, by guiding them through a series of actions to set up systems or resolve technical issues.Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.Support the rollout and implementation of new applications.Set up new user accounts, profiles, and manage password-related issues.Work continuously on assigned tasks until completion (or referral to third parties, if appropriate).Test, evaluate, and recommend new technology solutions where applicable.Job Type: Full-time

IT Administrator

Explore 1559+ Technical support specialist in Riyadh this September. Find roles across top companies and apply now to boost your career.

1559 technical support specialist jobs IN Riyadh

IT Support Specialist

IT Support Specialist

Junior IT Support Specialist

Information Technology Officer (Saudis Only)

Help Desk Technician

Help Desk & System Engineer ( Saudi )

IT Administrator