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technical support specialist

Raqmiyat

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>10/13/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Job Opening Status
<div>In-progress
</div></div><div>Work Experience
<div>1-3 years
</div></div><div>Industry
<div>Technology
</div></div><div>City
<div>Riyadh
</div></div><div>State/Province
<div>Riyadh
</div></div><div>Country
<div>Saudi Arabia
</div></div><div>Zip/Postal Code
<div>11564
</div></div></ul></div><div><h3 class="jobSectionHeader">About Us</h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div> 
</div><h3 class="jobSectionHeader">Job Description</h3>
<div><h3 class="jobSectionHeader">Job Summary:</h3> 
We are seeking a dedicated Saudi National Technical Support Engineer to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li> 
Provide technical support to internal users via phone, email, or remote access tools.</li><li> 
Diagnose and resolve hardware, software, and network-related issues.</li><li> 
Install, configure, and maintain operating systems, applications, and peripherals.</li><li> 
Log and track incidents using the ticketing system, ensuring timely resolution.</li><li> 
Escalate complex technical issues to higher support levels when necessary.</li><li> 
Maintain IT asset inventory and documentation of system configurations.</li><li> 
Support end-users in setting up new accounts, access permissions, and email configurations.</li><li> 
Ensure system security compliance and support periodic system updates and patches.</li><li> 
Coordinate with vendors for warranty claims or hardware replacement when needed.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor&rsquo;s degree or diploma in Computer Science, Information Technology, or a related field.</li><li> 
2&ndash;5 years of experience in technical support or IT helpdesk roles.</li><li> 
Proficiency with Windows and macOS environments.</li><li> 
Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).</li><li> 
Knowledge of IT service management tools (e.g., ServiceNow, Jira).</li><li> 
Excellent communication and interpersonal skills.</li><li> 
Strong analytical and troubleshooting abilities.</li><li> 
Fluent in Arabic and English.</li></ul></div></div></div>

End-Point Specialist (Saudi National)

Medicals International

<div>
 
 Line: Glaucoma/ Ophthalmology
 
 
 
 
 
 
 
 Main Function:
 
 
 
 
 
 
 
 To handle technical and clinical support for the Glaucoma line at MI, and regional support to all MI offices.
 
 
 
 
 
 
 
 Duties , Responsibilities &amp; Standards of Performance:
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Technical Function:
 
 
 
 
 
 
 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Becomes highly knowledgeable &amp; specialized in the Glaucoma field.
 
 
 2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understands the clinical function and operation of all glaucoma product line.
 
 
 3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trains in the proper application of use of our glaucoma products.
 
 
 4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understands and analyze competitors&rsquo; products in relation to our product line.&nbsp;&nbsp;Build a comparative chart out of this analysis
 
 
 5.&nbsp;&nbsp;&nbsp;Training, coaching and developing team members.
 
 
 6.&nbsp;&nbsp;&nbsp;Share with sales team all useful tips about our products.
 
 
 7.&nbsp;&nbsp;&nbsp;Supplies clinical and technical know-how to his team, sales and to clients.
 
 
 8.&nbsp;&nbsp;&nbsp;Provides necessary training for colleagues, practitioners and assistants about products and their use by assisting in operations &amp; doing demonstrations &amp; presentations
 
 
 9.&nbsp;&nbsp;&nbsp;Help supporting surgeries where our team will need.
 
 
 10.&nbsp;&nbsp;&nbsp;Ensure Success of clinical Demonstrations of our product.
 
 
 11.&nbsp;&nbsp;&nbsp;Handles calls from customers related to clinical support of Glaucoma line.
 
 
 12.&nbsp;&nbsp;&nbsp;Attends surgeries, develop training for Drs , demos, wet labs&hellip;
 
 
 13.&nbsp;&nbsp;&nbsp;Responsible for responding to customer&rsquo;s &amp; clients request efficiently and effectively.
 
 
 14.&nbsp;&nbsp;&nbsp;Handles customers&rsquo; complaints professionally.
 
 
 15.&nbsp;&nbsp;&nbsp;Is responsible for keeping a professional image of the company by having high work ethics, superior product knowledge and solid information about products, procedures &amp; competition and by spreading knowledge.
 
 
 
 
 
 
 Sales, Marketing &amp; Business Unit Management:
 
 
 
 
 
 <ol>
 <li>
 Develop in conjunction with suppliers and various MI units achievable but progressive targets.
 </li>
 <li>
 Ensure by working close with field sales leaders and team members that targets are achieved.
 </li>
 <li>
 Work on marketing budget and product best positioning with doctors in related exhibitions and workshops.
 </li>
 <li>
 Ensure best product representation on all levels.
 </li>
 <li>
 Coordinate with speakers and experts in the field to develop skill transfer courses and workshops.
 </li>
 <li>
 Prepare Routine memos about clinical updates / and product information.
 </li>
 <li>
 Medical marketing to highlight technical reasoning of our products against other competitors which will help our sales team selling against competitors with high added value.&nbsp;
 </li>
 <li>
 Setting up internal technical training for our team / coaching and developing team members in all MI offices.
 </li>
 </ol>
 
 
 
 
 
 Special conditions for the Job:
 
 
 
 
 
 
 Job location is Riyadh with reporting to local Managing Director &amp; to Head of Ophthalmology at MI.
 
 
 Job requires traveling &amp; excellent command of English.
 
 
 
 
 
 
 Knowledge:
 
 
 
 
 
 
 
 Ideal candidate will have either a Medical Doctor Degree or a Masters in Science with at least 10 years relevant experience.
 
 
 
 
 Candidates from different medical specialties are welcome.
 
 
 
 
 
</div>

Director, Glaucoma line & Clinical Application Expert

Fortinet

<div>JOB TITLE: TECHNICAL SUPPORT ENGINEER
LOCATION: Saudi Arabia, Riyadh
ROLES AND RESPONSIBILITIES:
<ul><li>Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web/CHAT based and Voice based
</li><li>Collection and analysis of customer network information and to resolve technical issues
</li><li>Recommending corrective actions based on gathered data and its analysis including configuration amendments
</li><li>Running real-time phone or remote troubleshooting sessions with customers
</li><li>Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
</li><li>Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
</li><li>Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on thesesetups
</li><li>Technical documentation
</li></ul>REQUIREMENTS:
<ul><li>1 and above years of relevant experience in Networking/Networking Security industry
</li><li>Very good knowledge of general networking and Network Security concepts
</li><li>Ability to work independently and / or as a team, based on the circumstances
</li><li>Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
</li><li>Ability to meet deadlines, goals and objectives
</li><li>Proficient Verbal and written communication skills
</li></ul>DESIRED:
<ul><li>Having any of industry certificates (NSE 4/NSE7 / CCNA/CCIE/ / PCNSE / JNCIA Etc.)
</li><li>Basic experience with Network and Network security devices &ndash; Firewalls/IPS etc.
</li><li>Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
</li><li>Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
</li><li>Knowledge of VPN, IPSec and SSL VPN
</li></ul>EDUCATION:
<ul><li>Bachelors / Master&rsquo;s Degree in CSE / Electronics /Electrical / BCA / BSc)
</li><li>Diploma in CSE / B.Tech with considerable experience
</li></ul>Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.
Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits</div>

Technical Support Engineer - Riyadh, Saudi Arabia

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 
 About The Role
 
 
 
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 Bonus Skills
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Please note:
 
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 
 
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Service Desk Analyst

Stefanini North America and APAC

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Provide swift and professional deskside IT support
 </li>
 <li>
 Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
 </li>
 <li>
 Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
 </li>
 <li>
 Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
 </li>
 <li>
 Collaborate with other support groups across global locations to help troubleshoot client issues
 </li>
 <li>
 Utilize tools for building, monitoring and troubleshooting client devices
 </li>
 <li>
 Participate in Disaster recovery testing exercises
 </li>
 <li>
 Upholding procedures for logging, reporting, and statistically monitoring desktop operations
 </li>
 <li>
 Write technical support and client documentation in form of Knowledgebase articles
 </li>
 <li>
 Meet or exceed expected customer service levels
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 3+ years of relevant experience in a Desktop Support/IT Helpdesk role.
 </li>
 <li>
 Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
 </li>
 <li>
 Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
 </li>
 <li>
 Windows Migration.
 </li>
 <li>
 Hardware/Software Troubleshooting
 </li>
 <li>
 Experience with VPN, Soft Phones, Remote Desktop, VDI.
 </li>
 <li>
 Asset Tracking/Inventory Management
 </li>
 <li>
 Phone and Tablet support (Windows, iPhone, iOS, Android)
 </li>
 <li>
 Experience with Ticketing System (ServiceNow).
 </li>
 <li>
 Strong Communications Skills
 </li>
 <li>
 Excellent proven track record supporting clients in a financial environment.
 </li>
 <li>
 Excellent proven customer service based approach
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Good time management skills
 </li>
 <li>
 Strong organizational and analytical skills
 </li>
 <li>
 Ability to multi-task and work under pressure
 </li>
 <li>
 Ability to work autonomously and within team
 </li>
 <li>
 Dress Code: Business casual
 </li>
 </ul>
</div>

Desktop Support Specialist

Golf Saudi

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Support day-to-day IT operations, ensuring system availability and performance.
 </li>
 <li>
 Maintain user accounts, access permissions, and adherence to IT security protocols.
 </li>
 <li>
 Support in hardware and software inventory, ensuring timely updates and replacements.
 </li>
 <li>
 Collaborate with infrastructure and cybersecurity teams to implement system enhancements.
 </li>
 <li>
 Conduct regular checks on system logs and ensure data backup and recovery procedures are executed properly.
 </li>
 <li>
 Receive, log, and prioritize IT support tickets based on severity and impact.
 </li>
 <li>
 Provide Level 1 technical support, diagnosing and resolving basic hardware, software, and network issues.
 </li>
 <li>
 Document incidents, troubleshooting steps, and resolutions for knowledge sharing.
 </li>
 <li>
 Support in Conduct end-user training sessions to promote awareness of IT systems and tools.
 </li>
 <li>
 Track and analyse support requests to identify recurring issues and propose preventive measures.
 </li>
 <li>
 Participate in IT audits and provide required documentation.
 </li>
 <li>
 Contribute to service improvement initiatives aimed at reducing downtime and enhancing user satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 0-2 years of experience in IT operations or helpdesk roles.
 </li>
 <li>
 Experience supporting multi-site or corporate environments is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies:
 
 
 <ul>
 <li>
 IT Operations &amp; Infrastructure Support
 </li>
 <li>
 User Support &amp; Troubleshooting
 </li>
 <li>
 Network Administration Basics
 </li>
 <li>
 Hardware &amp; Software Management
 </li>
 <li>
 System Monitoring &amp; Reporting
 </li>
 </ul>
</div>

IT Operations & Helpdesk Specialist

Express communication service ltd

Job Summary:We are seeking a proactive and customer-focused L1 IT Support Technician to join our IT team. The ideal candidate will serve as the first point of contact for users seeking technical assistance and will provide prompt support to ensure smooth day-to-day IT operations.Key Responsibilities:<ul><li>Serve as the first point of contact for end-users via phone, email, or ticketing system.</li><li>Troubleshoot and resolve basic hardware, software, and network issues.</li><li>Provide support for Windows OS, Microsoft Office Suite, printers, and common desktop applications.</li><li>Install, configure, and maintain desktops, laptops, and peripheral devices.</li><li>Escalate complex issues to L2/L3 support teams as necessary.</li><li>Log all support requests and incidents in the ticketing system accurately.</li><li>Assist with onboarding and offboarding IT setup for users.</li><li>Follow standard operating procedures and ensure adherence to company IT policies.</li><li>Perform routine system checks and maintenance tasks as needed.</li><li>Provide remote support to users across different locations.</li></ul>Requirements:<ul><li>2-3 years of experience in IT support or helpdesk role.</li><li>Basic understanding of computer systems, mobile devices, and other tech products.</li><li>Familiarity with Windows 10/11, Active Directory, Office 365, and remote desktop tools.</li><li>Good communication and interpersonal skills.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>IT-related diploma, degree, or certifications (CompTIA A+, Microsoft MTA, etc.) is a plus.</li><li>Requires Ajeer</li></ul>Preferred Skills:<ul><li>Experience with ITSM tools (e.g., ServiceNow, Zendesk, JIRA).</li><li>Basic understanding of networking concepts (IP, DNS, DHCP).</li><li>Exposure to ticketing systems and SLA management.</li></ul>Job Type: Full-timePay: &#65020;6,400.00 - &#65020;6,500.00 per month

IT Support Engineer L1

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