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senior specialist - technology procurement Jobs in Riyadh

service technician

technical support specialist

Projecttech

<div><div><div><div>Location : Riyadh, Saudi Arabia
 
Industry: Financial Services
Availability: Immediate
Role Overview :
We are seeking a proactive and customer-focused Technical Support Specialist to provide technical assistance and support for systems and applications used by our company in Riyadh. The ideal candidate will have at least 2 years of experience in technical support, with strong troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment.
Key Responsibilities
<ul><li>Provide first- and second-level technical support to end users for hardware, software, and network-related issues.</li>
<li>Diagnose, troubleshoot, and resolve technical problems in a timely manner.</li>
<li>Install, configure, and maintain computer systems, applications, and peripherals.</li>
<li>Escalate complex technical issues to relevant teams and follow up until resolution.</li>
<li>Maintain accurate records of incidents, service requests, and resolutions.</li>
<li>Ensure systems comply with internal policies and security standards.</li>
<li>Support users with system upgrades, updates, and new technology rollouts.</li>
<li>Deliver excellent customer service and technical guidance to users.</li>
</ul>Required Profile :
<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>2+ years of experience in a Technical Support or IT Support role, preferably in banking or financial services.</li>
<li>Strong knowledge of Windows operating systems, MS Office, and basic networking concepts.</li>
<li>Experience with helpdesk systems and remote support tools.</li>
<li>Excellent problem-solving, communication, and customer service skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Knowledge of IT security and data protection practices is a plus.</li>
</ul></div><div><div><div><div>Job Category: Financial Services
</div><div>Job Type: Engineering
</div><div>Job Location: Riyadh Saudi Arabia</div></div></div></div></div></div></div>

Technical Support Specialist (J26-042)

PetroApp

<div>Job Title: IT Support Specialist
Job Summary: 
We are seeking a motivated IT Support Specialist with at least 1 year of experience to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of IT systems and networks.
Key Responsibilities:<ul><li>
Provide technical support to end-users (onsite and remote).
</li><li>Troubleshoot hardware, software, and network issues.
</li><li>Install, configure, and maintain computer systems and applications.
</li><li>Provide support for IT systems, including Windows Server environments.
</li><li>Troubleshoot Windows Server issues (Active Directory, DNS, DHCP, Group Policy, user access, and server performance).
</li><li>Manage and troubleshoot client connectivity issues (LAN/Wi-Fi/VPN).
</li><li>Monitor system performance and ensure system availability.
</li><li>Support network infrastructure and resolve connectivity issues.
</li><li>Maintain documentation of issues, solutions, and IT procedures.
</li>Assist in system upgrades, patches, and security updates. 
<li>
</li></ul> 
 
Requirements 
Requirements:<ul><li>
Bachelor&rsquo;s degree in Computer Science or a related field.
</li><li>Minimum 1 year of experience in IT Support or a similar role.
</li><li>Strong knowledge of networking concepts and systems.
</li><li>Experience supporting Windows Server and client operating systems.
</li><li>Strong troubleshooting and problem-solving skills.
</li><li>Good communication and interpersonal skills.
</li><li>Ability to work under pressure and handle multiple tasks.</li></ul></div>

IT Specialist

UFCGYMKSA

<div>
 
 Job Summary
 
 
 
 We are looking for an IT Systems Specialist to support and
 
 
 coordinate the company&rsquo;s technical systems and infrastructure. The role
 
 
 includes working with different software platforms such as membership systems,
 
 
 point of sale, finance systems, and HR systems, while also supporting technical
 
 
 project requirements such as cameras, internet networks, access gates, mobile
 
 
 applications, and other related technologies. The ideal candidate should have a
 
 
 good understanding of system coordination, technical support, and operational
 
 
 technology needs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate and support the connection between the company&rsquo;s operational and administrative systems.
 </li>
 <li>
 Work with software providers to improve integration between membership systems, POS,
 
 
 </li>
 </ul>
 finance, and HR platforms.
 
 
 <ul>
 <li>
 Monitor system performance and report technical issues when needed.
 </li>
 <li>
 Provide technical support for day-to-day system and hardware issues.
 </li>
 <li>
 Assist in setting up technical requirements for new branches or projects.
 </li>
 <li>
 Follow up on internet connectivity, network devices, CCTV systems, access gates, and
 
 
 </li>
 </ul>
 other technical equipment.
 
 
 <ul>
 <li>
 Support mobile applications and other digital tools used by the business.
 </li>
 <li>
 Coordinate with external vendors and service providers for installations, maintenance, and
 
 
 </li>
 </ul>
 technical support.
 
 
 <ul>
 <li>
 Maintain proper records of systems, devices, user access, and technical documentation.
 </li>
 <li>
 Help ensure all technical systems are functioning properly to support business
 
 
 </li>
 </ul>
 operations.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, Information
 
 
 </li>
 </ul>
 Systems, or related field.
 
 
 <ul>
 <li>
 Experience in handling business systems, technical support, or IT operations.
 </li>
 <li>
 Good understanding of software systems, networks, and technical equipment.
 </li>
 <li>
 Familiarity with POS systems, finance systems, HR systems, and mobile applications is
 
 
 </li>
 </ul>
 preferred.
 
 
 <ul>
 <li>
 Good problem-solving and coordination skills.
 </li>
 <li>
 Ability to communicate effectively with vendors and internal departments.
 </li>
 <li>
 Good command of English. Arabic is a plus.
 </li>
 </ul>
</div>

IT Systems Specialist

Cochlear

<div><h2 class="jobSectionHeader">Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.</h2>
Cochlear&rsquo;s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people&rsquo;s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
An opportunity exist to join Cochlear as our Clinical Technical Specialist to deliver high‑quality clinical and technical support to hospitals, clinics, and patients across an assigned region. This role combines hands‑on clinical expertise with strong problem‑solving skills and a collaborative approach to stakeholder engagement, ensuring exceptional patient outcomes and sustainable service delivery.
Your responsibilities include:
<ul><li>Providing on‑site and remote clinical technical support to new and existing hospitals and clinics, including intraoperative measurements and post‑operative fitting for Cochlear Implant (CI) recipients.</li><li>
Support clinics in establishing standardised patient follow‑up procedures to ensure consistency and quality of care.</li><li>
Delivering regular training sessions to audiology clinicians on new technologies, software updates, and product features.</li><li>
Educate recipients on new product features, assistive accessories, life‑enhancing technologies, and spare parts.</li><li>
Build and maintain strong relationships with surgeons, audiologists, operating theatre staff, referring professionals, service partners, and internal field teams</li><li>
Provide ongoing clinical and technical support via site visits, phone, and written communication.</li><li>
Participate in conferences, internal training programs, practicums, FIRM meetings, and product/software webinars.</li><li>
Ensure consistent application of agreed B2B and B2C service standards across all clinical activities.</li><li>
Engage clinics to identify study opportunities and support trial preparation and delivery.</li><li>
Communicate clinical study outcomes during training sessions, meetings, and site visits.</li><li>
Support Research‑led initiatives such as Healthy Hearing Ears and similar programs.</li></ul>
About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:<ul><li>
Degree in Audiology</li><li>
Strong communication and interpersonal skills</li><li>
Valid driver&rsquo;s licence</li><li>
SCFHS certification</li><li>
2&ndash;3 years&rsquo; experience in Cochlear Implant clinical practice</li><li>
Fluency in English</li><li>
Arabic language skills highly regarded</li></ul>
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com</div>

Clinical Technical Specialist

MENA Recruit

The Role
 We are working on behalf of an international law firm to recruit an experienced IT Support Specialist to join their Middle East team. This is a hands-on role within a recently established office, requiring a proactive and technically capable individual who can operate independently and support a fast-paced legal environment. The successful candidate will provide high-quality 2nd line support, while also handling more complex technical issues typically associated with 3rd line support, acting as a key escalation point within the office. Key Responsibilities: 1. Provide 2nd line technical support, troubleshooting hardware, software, network, and telecom issues, while acting as an escalation point for more complex technical problems 2. Support desktops, laptops, printers, and mobile devices (iOS/Android) 3. Manage and resolve helpdesk tickets, maintaining ownership through to resolution 4. Configure, image, and deploy new machines 5. Support Microsoft 365 applications, Citrix environments, VPN, and document management systems 6. Administer and support Cisco telephony systems (CUCM) and AV conferencing tools 7. Assist with IT projects, including upgrades, hardware rollouts, and office setups 8. Provide user training and ongoing support across IT systems 9. Maintain accurate IT inventory and documentation 10. Participate in after-hours support rotation when required 11. Travel to regional offices on an ad-hoc basis
 
Requirements
 1. Minimum 3+ years’ experience in 2nd line/desktop IT support, with exposure to more complex troubleshooting (3rd line level issues) 2. Experience working in a law firm or similar professional services environment preferred 3. Strong knowledge of Windows OS and Microsoft 365 4. Experience supporting enterprise IT environments (hardware, networks, printers, mobile devices) 5. Exposure to Citrix, VPN, and telephony systems (Cisco CUCM preferred) 6. Ability to work independently in a hands-on, growing office environment 7. Strong communication skills with the ability to support non-technical users 8. Highly organized, proactive, and able to manage multiple priorities Salary: Competitive market salary based on experience. #MENARecruitStrength #ITSupport #SecondLineSupport #ThirdLineSupport #LawFirmJobs #RiyadhJobs #TechSupport #ITCareers #MiddleEastJobs
 
About the company
 MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai. Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions. Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise. With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years. The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates. For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges. Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom. With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, its clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.

IT Support Specialist (2nd Line /3rd Line Support)

Boston Consulting Group (BCG)

<div>
 Who We Are
 
 
 Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
 
 
 To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
 
 
 What You'll Do
 
 
 Our mission is to provide best in class Business-IT Support, to continuously improve our IT systems and
 
 
 services and strive to create and innovate with technology.
 
 
 As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it
 
 
 relates to Office, Regional and BCG priorities. This includes, but is not limited to, business reporting,
 
 
 operational planning, user support, computer setup, maintenance and service, telecommunications, assisting
 
 
 with network and infrastructure maintenance, and all other technology needs both in the office and at the
 
 
 client site.
 
 
 You will work in the Riyadh office and report directly to the Riyadh IT Manager, and you are able to perform
 
 
 successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules
 
 
 and guidelines flexibly to enrich the business and in keeping with BCG&rsquo;s values and culture.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Providing a high level of customer service through on-site technology support in both home and office
 
 
 </li>
 </ul>
 environments, primarily in Riyadh and the attached offices, over a variety of platforms (e.g. PC, Mac,
 
 
 iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment
 
 
 <ul>
 <li>
 Supporting the BCG user community by providing tailored solutions for their technology while onsite in BCG offices, at client locations and at special events e.g. executive speeches, press
 
 
 </li>
 </ul>
 conferences, offsite meetings etc.
 
 
 <ul>
 <li>
 Prepare and deploying laptops (Windows and MacOS) for staff, including all required user profile
 
 
 </li>
 </ul>
 configuration and data migration as well as maintain configurations of computer systems according to
 
 
 established BCG requirements and documenting critical and routine technical procedures as well as
 
 
 end user literature
 
 
 <ul>
 <li>
 Coordinate the repair and maintenance of office printers, network and computing equipment with
 
 
 </li>
 </ul>
 outside vendors
 
 
 <ul>
 <li>
 Oversee and troubleshoot video conference and telecommunications systems in coordination with
 
 
 </li>
 </ul>
 regional technical resources (Zoom, MS Teams and WebEx in particular)
 
 
 <ul>
 <li>
 Work on projects in an operational capacity for both global and local initiatives such as evaluating
 
 
 </li>
 </ul>
 existing systems and recommending technology for upgrade and replacement, and evaluating new
 
 
 technologies for potential applicability within BCG
 
 
 <ul>
 <li>
 Compile various reports including but not limited to IT dashboard, inventory tracking and management,
 
 
 </li>
 </ul>
 service assessments, mobile usage, hardware planning plus others
 
 
 <ul>
 <li>
 Troubleshoot and log any technical issues received via phone call or ticket in the IT Service
 
 
 </li>
 </ul>
 Management tool Service Now and analysing call data to proactively identify improvement
 
 
 opportunities.
 
 
 <ul>
 <li>
 Achieve annual goals and objectives, developed in cooperation with IT Service organization and local
 
 
 </li>
 </ul>
 management.
 
 
 
 YOU&rsquo;RE GOOD AT
 
 
 
 Key strengths and attributes needed to succeed in the role;
 
 
 <ul>
 <li>
 Focus on excellent customer service and the needs of the BCG user community through excellent
 
 
 </li>
 </ul>
 communication (written and verbal), time-management and collaboration skills.
 
 
 <ul>
 <li>
 Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
 </li>
 <li>
 Professionalism to be able to respect all BCG information as personal and confidential.
 </li>
 <li>
 Ability to work independently as well as in a team environment displaying consideration and respect
 
 
 </li>
 </ul>
 for others.
 
 
 <ul>
 <li>
 Appetite for continuous learning to further IT knowledge and career development
 </li>
 <li>
 Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in
 
 
 </li>
 </ul>
 stressful situations.
 
 
 <ul>
 <li>
 Ability to follow established procedures/standards.
 </li>
 <li>
 Excellent oral and written English, clear communication and ability to communicate with technical and
 
 
 </li>
 </ul>
 non-technical stakeholders
 
 
 What You'll Bring
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 Broad experience in the following areas: PC/laptop/Mac hardware, software, telecommunications,
 
 
 </li>
 </ul>
 mobile devices, networking, and server administration
 
 
 <ul>
 <li>
 Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
 </li>
 <li>
 Experience in effectively communicating and presenting technical concepts to management, peer
 
 
 </li>
 </ul>
 group and staff.
 
 
 <ul>
 <li>
 Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience
 </li>
 <li>
 WebEx/Zoom/MS Teams meeting setup and basic troubleshooting experience.
 </li>
 <li>
 LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar.
 </li>
 <li>
 SCCM/Company Portal or imaging software experience
 </li>
 <li>
 WIFI troubleshooting experience.
 </li>
 <li>
 Exposure to cloud technology
 </li>
 <li>
 VoIP experience
 </li>
 <li>
 Experience in working with international teams
 </li>
 <li>
 Experience or familiarity with AI-powered tools (e.g., generative AI, copilots, automation platforms) to
 
 
 </li>
 </ul>
 enhance IT support efficiency and end-user productivity.
 
 
 
 Desirable
 
 
 
 <ul>
 <li>
 Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau
 
 
 </li>
 </ul>
 and PowerBI, ChatGPT, Claude AI
 
 
 <ul>
 <li>
 Experience using Slack, Trello and MS Teams
 </li>
 <li>
 Experience in training users in new technologies
 
 
 </li>
 </ul>
 Additional info
 
 
 
 WORKING ENVIRONMENT
 
 
 
 <ul>
 <li>
 Shared office space
 </li>
 <li>
 Some lifting/moving equipment is required.
 </li>
 <li>
 Occasional weekend work or out of hours work
 
 
 </li>
 </ul>
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 
 
 BCG is an E - Verify Employer. Click here for more information on E-Verify.
</div>

IT Service Associate

InterSystems Corporation

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

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