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technical support specialist

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
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 Participate in on-site technical training if required.
 </li>
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 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
 <li>
 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

2P Perfect Presentation

<div>
 
 
 Job Summary:
 
 
 
 The Business Systems Support Specialist is responsible for providing advanced technical support for the organization&rsquo;s business systems, ensuring system stability, efficiency, and availability. The role includes troubleshooting system issues, supporting end users, performing system configurations, and contributing to the enhancement and continuous improvement of business applications.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide daily technical support for business systems such as ERP, CRM, HR systems, and related platforms.
 </li>
 <li>
 Troubleshoot system issues, identify root causes, and resolve or escalate them as needed.
 </li>
 <li>
 Perform system configurations and adjustments based on business requirements.
 </li>
 <li>
 Test system upgrades, patches, and new releases to ensure compatibility and performance.
 </li>
 <li>
 Document support procedures, issue resolutions, and system changes.
 </li>
 <li>
 Prepare regular reports on system performance, recurring issues, and recommended improvements.
 </li>
 <li>
 Deliver training sessions and onboarding support for new system users.
 </li>
 <li>
 Collaborate closely with IT teams and business departments to enhance system usability and efficiency.
 </li>
 <li>
 Support system integrations and ensure accurate, consistent, and smooth data flow across platforms.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Minimum of 8 years of experience in Business Systems Support or advanced technical support.
 </li>
 <li>
 Strong knowledge of ERP or CRM platforms (SAP, Oracle, Microsoft Dynamics, Odoo, etc.).
 </li>
 <li>
 Proficiency in data analysis and SQL for troubleshooting.
 </li>
 <li>
 Good understanding of system integration concepts (APIs, Web Services, Integrations).
 </li>
 <li>
 
 Excellent customer service skills and the ability to interact with users professionally and effectively.
 
 </li>
 <li>
 Strong communication skills and the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 Advanced problem-solving abilities and strong prioritization skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks simultaneously.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in computer science or information technology.
 
 </li>
 <li>
 Professional certifications such as ITIL or ERP/CRM-related certifications are considered a plus.
 </li>
 </ul>
</div>

Business Analyst

Rawaj - Human Capital Management

<div>Leverage your abilities and join a leading company specializing in the retail and food &amp; beverage industry in Saudi Arabia.
The IT Specialist will be responsible for managing the company&rsquo;s technological infrastructure, ensuring seamless system performance across all branches, and providing technical support to employees. The role involves overseeing POS systems (especially Foodics), maintaining data security, and supporting the company&rsquo;s digital transformation initiatives.<h3 class="jobSectionHeader">
Key Accountabilities</h3><ul><li>Manage and maintain the IT infrastructure across all company branches and headquarters.</li><li>Provide prompt technical support to employees and resolve daily technical issues efficiently.</li><li>Supervise the Point of Sale (POS) systems&mdash;particularly Foodics&mdash;ensuring high system performance and reliability.</li><li>Train staff on new and existing IT systems, tools, and procedures.</li><li>Monitor and enhance system performance, recommending improvements when needed.</li><li>Ensure proper execution of data backup, recovery, and cybersecurity protocols.</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills, and Experience</h3><ul><li>Bachelor&rsquo;s degree in information technology or a related field.</li><li>3&ndash;5 years of professional experience in IT, preferably within the F&amp;B or retail sector.</li><li>Proven experience managing and troubleshooting Foodics or similar POS systems.</li><li>Strong technical knowledge of operating systems (Windows, Mac), networking, and information security.</li><li>Excellent problem-solving, communication, and organizational skills.</li><li>Ability to work under pressure and manage multiple priorities effectively.</li></ul></div>

IT Specialist | Food & Beverage industry

Esnad Contracting

<div>
 
 We are looking for a skilled
 
 IT Technical Support
 
 professional to join our team in Riyadh.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Receive and handle technical support requests (phone, email, ticketing system) professionally and promptly.
 </li>
 <li>
 Diagnose hardware, systems, and software issues and provide appropriate solutions.
 </li>
 <li>
 Escalate complex cases to specialized teams and follow up until resolution.
 </li>
 <li>
 Create and manage user accounts and permissions in line with company policies.
 </li>
 <li>
 Document support activities, procedures, and solutions to improve service quality.
 </li>
 <li>
 Guide and support users on best practices for utilizing systems and tools.
 </li>
 <li>
 Maintain basic knowledge of IT infrastructure and computer science.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Diploma or higher in Information Technology, Computer Science, or related field
 </li>
 <li>
 Strong experience in IT support and troubleshooting.
 </li>
 <li>
 Familiarity with Active Directory, Office 365, ERP systems, or ITSM tools is an advantage.
 </li>
 <li>
 Basic understanding of databases
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks.
 </li>
 </ul>
 
 
</div>

Information Technology Technical Support

Advansys

Job Summary: 
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
 
Key Responsibilities: 
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements: 
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
Technical Skills: 
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
Certifications and Standard Knowledge: 
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>

L1 Support and Operations Enginner

LAWAZEM

<div>LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.</li>
<li>Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.</li>
<li>Assist users with account setup, password resets, and other access-related inquiries.</li>
<li>Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.</li>
<li>Monitor and manage IT support tickets, ensuring timely resolution and follow-up.</li>
<li>Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.</li>
<li>Conduct training sessions for employees on new software applications and IT policies.</li>
<li>Escalate complex issues to senior IT staff or other departments as needed.</li>
<li>Stay current with technology trends and advancements to provide relevant support to users.</li>
</ul>Requirements<ul>
<li>Associate degree in Computer Science, IT, or related field preferred.</li>
<li>Proven experience in IT support or helpdesk position.</li>
<li>Strong understanding of computer systems, mobile devices, and other technology.</li>
<li>Excellent troubleshooting skills and the ability to diagnose technical problems.</li>
<li>Strong communication skills and the ability to explain technical concepts to non-technical users.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Customer-focused attitude and commitment to providing quality service.</li>
<li>Familiarity with ticketing systems and IT service management best practices.</li>
<li>Knowledge of network protocols and administration is a plus.</li>
<li>Fluency in Arabic and English.</li></ul></div>

IT Support / Helpdesk

Career Maker

Key Responsibilities:&middot; Provide technical support for desktops, laptops, printers, and other end-user devices.&middot; Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.&middot; Respond to IT support requests via phone, email, or ticketing system within defined SLAs.&middot; Diagnose and resolve hardware, software, and network connectivity issues.&middot; Perform system upgrades, patches, and regular maintenance.&middot; Support user account management (Active Directory, email, access rights).&middot; Ensure endpoint security through antivirus, updates, and compliance policies.&middot; Document technical issues, resolutions, and create knowledge base articles.&middot; Coordinate with IT infrastructure/network teams for escalated issues.&middot; Assist with onboarding and setting up IT equipment for new employees.&middot; Maintain inventory of IT hardware and software licenses.Job Type: Full-timeExperience:<ul><li>technical support for desktops, laptops, printers, etc: 5 years (Preferred)</li><li>Install, configure, and troubleshoot operating systems : 1 year (Preferred)</li></ul>

Desktop engineer

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