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technical support specialist

مصنع يبرين للمواد الغذائية

Job Summary:The Technical Support specialist is responsible for supporting, maintaining, and improving the organization&rsquo;s IT systems and infrastructure. This role ensures the smooth operation of hardware, software, networks, and security systems while providing technical support to users.Key Responsibilities:&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Install, configure, and maintain computer systems, software, and hardware.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Provide technical support and troubleshooting for end users.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Monitor and maintain network performance and security.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Manage user accounts, permissions, and access rights.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Perform regular system updates, backups, and recovery procedures.Requirements &amp; Qualifications:&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proven experience in IT support or a similar role.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Strong knowledge of operating systems, networks, and IT infrastructure.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Familiarity with cybersecurity best practices.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Excellent problem-solving and communication skillsJob Type: Full-time

Technical Support Specialist

Prime Gate

<div>Job Summary: 
We are seeking a highly motivated Technical Consultant responsible for providing technical advisory and support across various systems and projects within the organization. The role ensures alignment between business needs and technology solutions through requirement analysis, solution design, system enhancement, and user support to achieve organizational objectives efficiently. 
Key Responsibilities:<ul><li>
Provide technical consultation and support for enterprise systems and internal projects.</li><li>
Analyze business requirements and translate them into scalable technical solutions.</li><li>
Design, develop, and ensure integration of technical solutions with existing systems.</li><li>
Manage small to mid-sized technical projects within defined timelines and budgets.</li><li>
Deliver end-user support and troubleshoot complex technical issues.</li><li>
Prepare technical documentation and periodic project reports.</li><li>
Contribute to the development of IT policies and procedures.</li></ul><h2 class="jobSectionHeader">
Qualifications Experience :</h2><ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field from a recognized university.</li><li>
Relevant professional certification from an accredited provider or vendor.</li><li>
Minimum 4 years of experience .</li></ul><h2 class="jobSectionHeader">
Skills &amp; Competencies:</h2><ul><li>
Experience with ERP systems and database management.</li><li>
Strong analytical and problem-solving skills.</li><li>
Experience in System Integration.</li><li>
Ability to develop and manage dashboards and reporting tools.</li><li>
Knowledge of IT best practices and security standards.</li><li>
Excellent communication skills and ability to work in cross-functional teams.</li></ul></div>

Technical Consultant

Imou

<div>
 
 We are currently searching for a
 
 Technical Support Manager
 
 to support our business development in Saudi Arabia
 
 .
 
 This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 
 
 
 
 
 
 1, Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 1.Offline and online training work
 
 <ul>
 <li>
 Trainees: sales team, distributors, resellers, installers, and promoters.
 </li>
 <li>
 Typical training scenarios: new product launches, new customer development, quarterly regular training
 </li>
 </ul>
 
 2.Online technical question answering
 
 <ul>
 <li>
 Service objects: distributors, resellers and installers
 </li>
 <li>
 Deal with typical problems: installation problems, links, video playback, etc.
 </li>
 <li>
 Processing method: Facebook, phone, chat software.
 </li>
 </ul>
 
 3.Offline technical support
 
 <ul>
 <li>
 Service object: distributors, resellers and installers
 </li>
 <li>
 Typical scenario: Resolve technical problems on site and resolve product quality issues
 </li>
 </ul>
 
 4.Translation
 
 <ul>
 <li>
 Sorting out localized user guidance materials
 </li>
 <li>
 General issues, quick installation manuals in local language, and operation video shooting
 </li>
 </ul>
 
 5.Product promotion
 
 <ul>
 <li>
 Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
 </li>
 <li>
 Main role: product presentation, technical solutions, sample booth setting
 </li>
 </ul>
 
 6.App operation and promotion:
 
 <ul>
 <li>
 Partner App: update the product material, promote the App to resellers and installers
 </li>
 </ul>
 
 
 Job Requirement
 
 
 <ul>
 <li>
 3-year experience in the technical support position .
 </li>
 <li>
 Have deep knowledge in IT/CCTV/Technology products.
 </li>
 <li>
 Familiar with CCTV ,smart home ,wifi Camera industry.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor degree of technical or related field;
 </li>
 <li>
 Good English and Arabic reading, writing and speaking;
 </li>
 <li>
 Good interpersonal, written oral communication and presentation skills;
 </li>
 <li>
 Customer-oriented;
 </li>
 <li>
 Accustomed to frequent business trips.
 </li>
 </ul>
 
 
</div>

Technical Support Manager

Six Flags Qiddiya City and Aquarabia

<div><h3 class="jobSectionHeader">Job Objective</h3>
Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.<h3 class="jobSectionHeader">
Job Duties</h3><h3 class="jobSectionHeader">
Collective Responsibilities:</h3><ul>
<li>Comply with Six Flags Qiddiya&rsquo;s code of conduct and ethics.</li>
<li>Promote Six Flags Qiddiya&rsquo;s vision, mission, and values while modeling desired behaviors.</li>
<li>Spread and promote the Six Flags Qiddiya culture.</li>
<li>Commit to Six Flags Qiddiya&rsquo;s rules and regulations.</li>
<li>Perform tasks directed toward achieving organizational goals.</li>
</ul><h3 class="jobSectionHeader">Job-Specific Responsibilities:</h3><ul>
<li>Provide IT support and services to all staff across the theme park, water park, and administrative offices.</li>
<li>Deploy IT equipment and software as per standards across the complex.</li>
<li>Respond promptly and provide timely updates for all support and service requests.</li>
<li>Troubleshoot system, network, and hardware/software issues.</li>
<li>Accurately record and action all incidents and requests in line with SLA.</li>
<li>Manage daily support issues on-site and escalate to appropriate channels when needed.</li>
</ul><h3 class="jobSectionHeader">
Additional Job Specifications</h3><ul>
<li>Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.</li>
<li>Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.</li>
<li>Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.</li>
</ul>
Requirements
Education:<ul><li>
Bacholer or Diploma degree in Information Technology or a relevant field.</li></ul>
Experience:<ul>
<li>
Fresh IT graduates or up to 2 years of experience in a similar IT Support role.</li>
<li>Experience in IT Operations in hospitality or a theme park (preferred).</li>
</ul>
Skills:<ul>
<li>
Technical Skills: Windows, IT networks, POS systems, Office 365.</li>
<li>Languages: Proficiency in English.</li>
</ul>
Core Competencies:<ul>
<li>
Problem Solving.</li>
<li>Client/Customer Focus.</li>
<li>Teamwork.</li>
<li>Communication.</li>
<li>Adaptability.</li>
<li>Values and Ethics.</li></ul></div>

Officer - IT Support - Evening Shift

Mutakamela Insurance

<div>
 
 
 About Mutakamela:
 
 
 
 
 Mutakamela Insurance
 
 is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.
 
 
 
 
 
 
 Role
 
 :
 
 
 The Application Support provides technical and functional support for core business applications within Mutakamela Insurance, ensuring stable, secure, and efficient operation of systems such as policy administration, claims processing, underwriting, and CRM platforms. The role is critical in troubleshooting user issues, managing application configurations, coordinating with vendors, and supporting business continuity.
 
 
 
 
 
 
 Challenges
 
 :
 
 <ul>
 <li>
 Supporting mission-critical insurance systems with minimal downtime
 </li>
 <li>
 Managing incident escalations and communicating effectively with users
 </li>
 <li>
 Handling high volumes of tickets while maintaining service levels
 </li>
 <li>
 Supporting legacy systems and integrating with new technologies
 </li>
 <li>
 Ensuring application-related compliance (e.g., audit, data privacy) Responsibilities General-
 </li>
 <li>
 Provide first and second-line support for insurance applications and tools
 </li>
 <li>
 Log, track, and resolve incidents, service requests, and change tickets
 </li>
 <li>
 Troubleshoot system errors, bugs, and user issues; escalate as needed
 </li>
 <li>
 Conduct root cause analysis and implement corrective actions
 </li>
 <li>
 Support system configuration, testing, and upgrades
 </li>
 <li>
 Assist in user account setup, role permissions, and data access controls
 </li>
 <li>
 Work with vendors on support issues and application patches
 </li>
 <li>
 Document issue resolutions, SOPs, FAQs, and system updates
 </li>
 <li>
 Assist in application training and onboarding for end users
 </li>
 <li>
 Monitor system health, logs, performance, and scheduled jobs.
 </li>
 </ul>
 
 
 
 
 
 Definitive:
 
 
 <ul>
 <li>
 Install and maintain the performance of database servers.
 </li>
 <li>
 Develop processes for optimizing database security.
 </li>
 <li>
 Set and maintain database standards.
 </li>
 <li>
 Manage database access.
 </li>
 <li>
 Performance tuning of database systems.
 </li>
 <li>
 Install, upgrade, and manage database applications.
 </li>
 <li>
 Diagnose and troubleshoot database errors.
 </li>
 <li>
 Recommend and implement emerging database technologies and manage database reports, visualizations, and dashboards.
 </li>
 <li>
 Automation for repeating database tasks.
 </li>
 </ul>
 
 
 
 
 
 Technical:
 
 
 <ul>
 <li>
 Functional Requirements
 </li>
 <li>
 Application support tools (Jira, ServiceNow, Freshservice)
 </li>
 <li>
 Basic knowledge of databases (SQL queries, logs)
 </li>
 <li>
 Understanding of web-based applications and APIs
 </li>
 <li>
 Familiarity with core insurance systems (policy, claims, billing)
 </li>
 <li>
 Windows OS and basic networking knowledge
 </li>
 <li>
 Excel and reporting tools (basic data exports, validations)
 </li>
 <li>
 Exposure to cloud environments (Azure, AWS) is a plus
 </li>
 <li>
 Basic scripting or automation knowledge is a bonus (e.g., PowerShell) Education and Certifications Bachelor&rsquo;s degree in Information Technology, Computer Science, or equivalent Preferred
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 ITIL Foundation
 </li>
 <li>
 Microsoft Certified: Fundamentals or Modern Desktop
 </li>
 <li>
 Application-specific training or certifications (e.g., CRM, policy platforms)
 </li>
 </ul>
 
 
 
 
 
 Behaviors:
 
 
 <ul>
 <li>
 Values Requirements
 </li>
 <li>
 Responsiveness: Quick and clear communication with users
 </li>
 <li>
 Problem-Solving: Analytical and solution-oriented approach
 </li>
 <li>
 Teamwork: Works well with IT, business, and vendor teams
 </li>
 <li>
 Customer Service: Prioritizes user satisfaction and clarity
 </li>
 <li>
 Accountability: Follows through and takes ownership of issues
 </li>
 <li>
 Integrity: Maintains data privacy and follows compliance protocols Experiences Required
 </li>
 <li>
 1-2 years in application support or IT helpdesk environment
 </li>
 <li>
 Experience supporting insurance or financial systems is preferred
 </li>
 <li>
 Familiarity with ticketing systems, SLAs, and ITIL practices
 </li>
 <li>
 Experience in handling user support, issue tracking, and system troubleshooting
 </li>
 </ul>
 
 
</div>

Application Support Specialist

RLDatix

<div><h2 class="jobSectionHeader">Application Specialist | Professional Services | Saudi Arabia | Hybrid</h2> 


RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.

We&rsquo;re searching for an Application Specialist in Saudi Arabia to join our Professional Services team, so that we can support the growing number of projects and the increasing complexity of customer requirements within the Professional Services function. The Application Specialist will support the delivery and deployment of software solutions to ensure timely project turnaround, enhance customer satisfaction, and strengthen our ability to manage global implementations effectively.

<h3 class="jobSectionHeader">How You&rsquo;ll Spend Your Time</h3>
<ul>
<li>Analyze business and technical requirements to ensure project solutions align with client needs.
</li><li>Facilitate communication between stakeholders and vendors in order to keep all parties aligned on project status.
</li><li>Develop detailed process flows and user guides to maintain accessible and accurate project documentation.
</li><li>Configure system software and specifications in order to deliver customized solutions that meet technical goals.
</li><li>Coordinate user acceptance testing (UAT) and quality assurance to validate that the final product meets all requirements.
</li><li>Deliver client training and support in order to drive seamless system adoption and user proficiency.
</li></ul><h3 class="jobSectionHeader">What Kind of Things We&rsquo;re Most Interested in You Having</h3>
<ul>
<li>3-4 years of experience in software implementation, health informatics, or a similar healthcare IT role.
</li><li>Proven success in managing multiple concurrent projects and implementations within a fast-paced environment.
</li><li>In-depth knowledge on how to use SQL, data analysis tools, and software implementation methodologies (Agile/Waterfall).
</li><li>Ability to commute to Riyadh office.
</li><li>Sincere interest in healthcare technology and improving the standard of care through digital transformation.
</li><li>A knack for working collaboratively within a global team to solve complex technical challenges and build positive stakeholder relationships.
</li></ul>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</div>

Application Specialist

الهامات

Sales / Public Relations Specialist (Maintenance Services)Location: Riyadh (with travel across KSA as needed) Department: Sales &amp; Business Development Reports to: Sales Manager / GM Employment Type: Full-timeAbout the RoleWe&rsquo;re hiring a Sales / Public Relations Specialist with proven experience in maintenance services to follow up on quotations, negotiate, and convert them into Purchase Orders (POs). You&rsquo;ll work across our technical portfolio&mdash;technical maintenance services, spare parts, and PPM contracts&mdash;for heating &amp; cooling systems (e.g., steam boilers, HVAC) and instrumentation (e.g., industrial laundry equipment, refrigeration).What You&rsquo;ll Do<ul><li>Proactively follow up on issued quotations with clients, handle objections, and negotiate terms until PO award.</li><li>Maintain and grow relationships with key accounts&mdash;especially FM companies, factories, hotels, and construction firms&mdash;and engage government procurement departments.</li><li>Build a healthy pipeline; forecast, track, and report on quotation status, win/loss, and margins.</li><li>Coordinate with technical teams to ensure scope clarity in quotes (maintenance services, spare parts lists, PPM deliverables).</li><li>Prepare client meetings, site visits, and technical/commercial presentations.</li><li>Keep CRM/ERP (e.g., Odoo) up to date with activities, contacts, and deal stages.</li><li>Monitor Etimad / government procurement opportunities and align submissions with client needs.</li><li>Support collections and post-award handover for smooth project/service kickoff.</li></ul>You&rsquo;ll Bring<ul><li>2&ndash;6 years in sales, account management, or PR within maintenance services or MEP/HVAC/Boiler/Industrial services.</li><li>Strong quotation follow-up and negotiation skills with a track record of converting to POs.</li><li>Technical familiarity with steam boilers, HVAC, industrial laundry machines, and refrigeration/instrumentation.</li><li>Existing network within FM companies, factories, hotels, construction firms, and exposure to government procurement teams.</li><li>Native Arabic and good English communication (written &amp; verbal).</li><li>Comfortable with ERP/CRM (Odoo experience is a plus), MS Office, and professional email etiquette.</li><li>Valid KSA driving license and willingness to travel (as needed).</li></ul>Nice to Have<ul><li>Experience with PPM contracts structure, SLAs, and KPIs.</li><li>Familiarity with Etimad portal processes.</li><li>Basic understanding of tenders, BOQs, and technical submittals.</li></ul>How Success Is Measured<ul><li>Monthly PO value &amp; conversion rate (quotes &rarr; POs)</li><li>Sales cycle time from quote to award</li><li>Account expansion in target segments (FM, factories, hotels, construction, gov)</li><li>CRM hygiene and accurate forecasting</li></ul>Benefits<ul><li>Competitive salary + performance-based incentives/commission</li><li>Training on product/technical portfolios and sales playbooks</li><li>Growth path in Sales/Key Accounts</li></ul>Job Type: Full-timePay: ﷼4,000.00 - ﷼8,000.00 per month

Sales / Public Relations Specialist (Maintenance Services)-أخصائي مبيعات / علاقات عامة (قطاع خدمات ا

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