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technical support specialist

TAWANTECH

we are seeking an experienced Technical Support Specialist for its FIS Balance Sheet Manager (BSM) platform to support ongoing operations under an active contract. This individual will play a key role in ensuring system performance, regulatory compliance, upgrade readiness, and business continuity across Treasury and Risk functions.
 
This role requires strong technical acumen, prior hands-on experience with the BSM platform, and the ability to coordinate effectively between internal stakeholders and FIS.
 
Key Responsibilities: 
Conduct regular system health checks, historical data archiving, and performance diagnostics.
 
Perform end-to-end issue resolution, including troubleshooting, root cause analysis, and resolution tracking.
 
Provide user support and act as a liaison between business teams, FIS support, data management, and IT infrastructure teams.
 
Monitor and validate interface jobs and data feeds; ensure data integrity across upstream and downstream systems.
 
Maintain detailed process documentation and contribute to internal knowledge base.
 
Participate in platform upgrades, patches, and configuration changes in coordination with FIS and internal stakeholders.
 
Support regulatory and compliance deliverables by ensuring data accuracy, traceability, and timely reporting.
 
Performance Priorities: 
Responsiveness to issues and business requests.
 
Time to Resolution for incidents and service tickets.
 
Maximizing System Efficiency through tuning and proactive support.
 
Continuous Improvement of platform usage, support procedures, and system reliability.
 
Qualifications & Experience: 
3+ years of hands-on experience with FIS Balance Sheet Manager (BSM) or Ambit Focus.
 
Strong understanding of asset-liability management (ALM), liquidity risk, and regulatory reporting frameworks.
 
Experience managing vendor support (FIS) and overseeing service-level agreements (SLAs).

FIS Balance Sheet Manager (BSM) Technical Support Specialist

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related inquiries.</li>
<li>Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.</li>
<li>Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.</li>
<li>Assist users with application software and business software issues.</li>
<li>Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.</li>
<li>Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.</li>
<li>Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.</li>
<li>Conduct training sessions for users on new software and tools when applicable.</li>
<li>Proactively identify areas for improvement in help desk processes and recommend enhancements.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a help desk or technical support role.</li>
<li>Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.</li>
<li>Familiarity with common operating systems (Windows, MacOS) and software applications.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Ability to manage multiple tasks and work in a fast-paced environment.</li>
</ul>Benefits
Comprehensive benefits package</div>

Specialist - Help Desk

Beckman Coulter Diagnostics

<div><h1 class="jobSectionHeader">Application Specialist &ndash; Hematology</h1>
Beckman Coulter Diagnostics, a Danaher Operating Company 
Location: Riyadh, Saudi Arabia<h3 class="jobSectionHeader">
About Beckman Coulter Diagnostics</h3>
Beckman Coulter, a global leader in diagnostics and a proud member of Danaher Corporation, is dedicated to advancing healthcare by delivering innovative solutions that help laboratories and clinicians improve patient outcomes. Within Hematology, we empower healthcare professionals with reliable tools and expertise that drive efficiency, accuracy, and clinical confidence.<h3 class="jobSectionHeader">
Basic Purpose</h3>
The Application Specialist for Hematology is responsible for supporting Beckman Coulter customers by delivering expert training, technical support, and troubleshooting across the Hematology product line and instruments. This role is pivotal in ensuring customer satisfaction, expanding our test menu adoption, and strengthening Beckman Coulter&rsquo;s impact in Saudi Arabia.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Application &amp; Technical Support<ul><li>
Provide end-user education, training, and troubleshooting for Hematology instruments.</li><li>
Diagnose and resolve technical issues related to parameters, calibration, and quality control.</li><li>
Develop and deliver product training to both customers and internal associates (sales &amp; service).</li><li>
Support Channel Partners with clinical expertise and ensure the installed base receives adequate support.</li><li>
Conduct onsite training for new installations and ensure smooth clinical adoption.</li><li>
Provide remote support to customers when needed.</li></ul>
Customer Engagement<ul><li>
Build and maintain long-term relationships with end users by proactively meeting their needs.</li><li>
Expand the Hematology test menu and promote Beckman Coulter&rsquo;s product portfolio.</li><li>
Support the implementation of clinical projects and align with healthcare professionals to ensure success.</li></ul>
Collaboration<ul><li>
Work closely with Sales and Service teams to deliver a seamless customer experience.</li><li>
Attend internal and external meetings related to Beckman Coulter&rsquo;s product portfolio.</li><li>
Partner with distributors and purchasing agents to strengthen Beckman Coulter&rsquo;s presence in the Saudi market.</li></ul><h3 class="jobSectionHeader">
Travel &amp; Time Commitment</h3><ul><li>
80% of time spent in the field visiting customers.</li><li>
50% travel requirement across Northern and Eastern Saudi Arabia.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Requirements</h3><ul><li>
B.Sc. degree in Life Sciences or Medical Laboratory.</li><li>
Minimum 2 years&rsquo; experience with hematology analyzers and benchtop systems.</li><li>
Diagnostic / laboratory experience is mandatory.</li><li>
Strong clinical and commercial mindset.</li><li>
Fluent in both English and Arabic.</li><li>
Proven ability to build strong relationships with diverse stakeholders.</li><li>
Highly agile, flexible, and comfortable with extensive travel.</li><li>
Solid understanding of the Saudi Arabia diagnostics market.</li></ul><h3 class="jobSectionHeader">
Why Join Us?</h3>
At Beckman Coulter Diagnostics, you will be part of a culture that values innovation, teamwork, and the drive to improve healthcare outcomes. As a member of Danaher Corporation, you&rsquo;ll also have access to the Danaher Business System (DBS) &mdash; a proven set of tools and processes that empower our teams to continuously improve and grow.
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Application Specialist - Hematology

Overview: An IT Office Specialist is a professional who develops, maintains, and troubleshoots an organization’s computer systems, website, emails, networks, and software to ensure smooth, secure, and efficient operations.&nbsp;<h3>Key Responsibilities</h3>&nbsp;<ul><li>Technical Support: Provide technical assistance to end-users for hardware, software, emails, websites, and network issues.</li><li>Installation &amp; Configuration: Install, configure, and upgrade computer hardware, software, emails, websites, and network components.</li><li>Troubleshooting: Diagnose and resolve technical problems to minimize downtime and ensure system performance.</li><li>Security Management: Implement and monitor security measures, manage firewalls, antivirus software, and ensure data privacy.</li><li>System Maintenance: Perform routine maintenance, including data backups, system monitoring, and performance optimization.</li><li>Network Management: Administer and maintain network systems, including wireless networks, to ensure reliable connectivity.</li><li>Documentation: Create and maintain technical documentation for system configurations, software updates, and procedures.</li><li>Compliance: Ensure organizational compliance with IT policies, standards, and relevant security regulations.</li></ul>&nbsp;<h3>Education and Qualifications</h3>&nbsp;<ul><li>Degree in Information Technology, Computer Science, or a related field (preferred)</li><li>Relevant IT certifications (beneficial)</li><li>Minimum 2 years of related work experience</li></ul>

IT Office Specialist

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally. 
 
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support. 
 
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue. 
 
Key job responsibilities 
The core functions of the Senior Customer Service Specialist include: 
<ul><li>Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices</li><li>Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format</li><li>Dive deep into customer problems, building the entire history of customer contacts, to determine root cause</li><li>Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer</li><li>Conduct data queries and general data analytics related to escalations the team is handling</li><li>Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations</li><li>Effectively communicate with both internal and external customers by adjusting your communication style to your audience</li><li>Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date</li><li>Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service</li><li>Successfully completes approved special projects as assigned</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Fluency in both Arabic and English (spoken and written)</li><li>Must be in good standing</li><li>Experience with MS Office and customer service tool set</li><li>Bachelor's degree or 2 years Amazon Experience</li><li>Experience interpreting and communicating analytics</li><li>Experience communicating technical concepts to a non-technical audience</li><li>Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment</li><li>Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders</li><li>Demonstrates flexibility in work hours based on scheduling needs and customer demands</li><li>A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search &amp; Rescue.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><div>
Preferred Qualifications: 
<ul><li>Experience utilizing Heartbeat and Tableau</li><li>Proficiency in other languages</li><li>Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).</li><li>Knowledge of project management tools like SIM.</li><li>HTML skills for creation of departmental and interdepartmental documentation and communication.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

Zahrawi Medical

<div><div><div><div><div><h6 class="jobSectionHeader">About Zahrawi Group</h6>
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, &amp; Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, &amp; Analytical Industries.
</div><div><h6 class="jobSectionHeader">job Brief</h6>
The Application Specialist is responsible for training customers on products and providing non-engineering technical support. They also contribute to the development of strategies for their respective business units and assist the Sales and
</div><div><div>ACCOUNTABILITIES
Policies &amp; Procedures:<ul><li>
Adhere to all Zahrawi Policies &amp; Procedures as applicable.</li></ul>
Market Knowledge:
&sect; Conduct market research to identify potential new customers.
&sect; Analyse market trends to assess new products, including their advantages and disadvantages.
&sect; Assist in the planning and execution of new product launches and events.
&sect; Maintain technical knowledge by attending workshops, reviewing industry publications, networking, benchmarking best practices and engaging in professional societies to stay current with best practices.
Business Development:
&sect; Establish contact with potential customers to introduce our products, assess their needs, and explain how we can assist them.
&sect; Offer support, information, and guidance to prospective customers through product demonstrations and collecting their feedback.
&sect; Follow up with new customers post-demo to negotiate contracts and packages.
&sect; Ensure all contract details are in full compliance with our rules and regulations.
&sect; Conduct regular visits to customers to ensure quality service and report sales leads to the team.
Application:
&sect; Diagnose and resolve issues with instruments, providing technical support as needed.
&sect; Introduce and demonstrate new products to end-users.
&sect; Technical Data &ndash; Matching and Filling the Project Specification sheets and Requirements.
&sect; Prepare consumable lists based on customer needs to support reagent and consumable sales.
&sect; Attend customer inquiries regarding supplies and communicate with the sales team.
&sect; Coordinate and manage conferences and events.
&sect; Conduct workshops and provide application training sessions.
&sect; Oversee the product validation process for all items in the assigned units.
Commercial Support:
&sect; Support the sales team for handling projects in terms of Specifications and Technical comparison discussion with the end users.
&sect; Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.
&sect; Support the sales team during technical discussions.
&sect; Prepare and issue training certificates for customer training participants.
Service Team Coordination:
&sect; Coordinate with service engineers for installation, preventive maintenance (PM), and issue resolution and plan trainings accordingly.
Reports:
&sect; Periodic reporting to the Line Manager.
Communication with Principal Companies:
&sect; Communicate with principals on technical information.
&sect; Coordinate with principals for any customer queries that cannot be resolved internally.
&sect; Stay updated on the latest training schedules and materials.
&sect; Participate in all relevant webinars organized by the principals.
Ensure the internal distribution of new technical information received from the principal company, particularly regarding software updates, instrument incompatibilities, or other relevant changes. 

</div></div>Location: KSA - Riyadh
Job Type: FULLTIME
Job Posting Date: 25-09-2025
Division/Department: Cardiovascular</div></div></div></div>

Clinical Application Specialist - Cardiovascular

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We&rsquo;ve got what you&rsquo;re looking for.
Job Description:
Parsons are looking for a talented and highly skilled Junior IT Specialist - Saudi National to provide technical support, maintain IT systems, and assist in the implementation of technology solutions within an organization.
This entry-level role is ideal for individuals with foundational knowledge of IT systems, a willingness to learn, and a passion for technology. In this role, under direct supervision you will provide remote technical support to end users of Parsons software, personal computers, workstations and related hardware.
Assignments involve standard issues, questions and problems that can be resolved by applying established techniques and procedures.
What You'll Be Doing;
<ul><li>Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
</li><li>Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
</li><li>Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
</li><li>Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
</li><li>Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
</li><li>Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
</li><li>Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
</li><li>Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).
</li><li>Performs other responsibilities associated with this position that may be appropriate.
</li></ul><div></div>What Required Skills You'll Bring
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field (or equivalent experience).
</li><li>Minimum 2 years of related work experience providing support to end users (or an equivalent combination of work experience and education)
</li><li>At least one Microsoft or Cisco Certification is preferred
</li><li>A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
</li><li>Familiarity of the MIS environment.
</li><li>Good customer service skills.
</li><li>Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
</li><li>Ability to write documents (may include email or memos).
</li><li>Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, v
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Junior IT Support - Saudi National

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