technical support specialist

Projecttech

<div><div><div><div><p><b>Location :</b> Riyadh, Saudi Arabia
<br>
<b>Industry:</b> Financial Services</p>
<p><b>Availability:</b> Immediate</p>
<p><b>Role Overview :
</b></p><p>We are seeking a proactive and customer-focused <b>Technical Support Specialist</b> to provide technical assistance and support for systems and applications used by our company in Riyadh. The ideal candidate will have at least 2 years of experience in technical support, with strong troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Provide first- and second-level technical support to end users for hardware, software, and network-related issues.</li>
<li>Diagnose, troubleshoot, and resolve technical problems in a timely manner.</li>
<li>Install, configure, and maintain computer systems, applications, and peripherals.</li>
<li>Escalate complex technical issues to relevant teams and follow up until resolution.</li>
<li>Maintain accurate records of incidents, service requests, and resolutions.</li>
<li>Ensure systems comply with internal policies and security standards.</li>
<li>Support users with system upgrades, updates, and new technology rollouts.</li>
<li>Deliver excellent customer service and technical guidance to users.</li>
</ul><p><b>Required Profile :</b></p>
<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>2+ years of experience in a Technical Support or IT Support role, preferably in banking or financial services.</li>
<li>Strong knowledge of Windows operating systems, MS Office, and basic networking concepts.</li>
<li>Experience with helpdesk systems and remote support tools.</li>
<li>Excellent problem-solving, communication, and customer service skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Knowledge of IT security and data protection practices is a plus.</li>
</ul></div><div><div><div><div><b>Job Category: </b>Financial Services
</div><div><b>Job Type: </b>Engineering
</div><div><b>Job Location: </b>Riyadh Saudi Arabia</div></div></div></div></div></div></div><p></p>

Technical Support Specialist (J26-042)

Fast Fit

<div><div><div><b>IT Specialist &ndash; Zoho Platform</b><br>
</div><div><b>
Department:</b> Information Technology<br>
</div><div><b>
Experience:</b> 1+ Year<br>
</div><div><b>
Type:</b> Full-Time</div><div></div><div><b><br>
Job Summary</b><br>
</div><div>
We are looking for an IT Specialist with Zoho experience to implement, customize, and manage Zoho applications across the organization, working closely with business teams to deliver effective solutions.</div><div></div><div><b><br>
Key Responsibilities</b><br>
</div><div>
Administer and maintain Zoho CRM, Zoho One, Zoho Books, Zoho Desk, and Zoho Projects<br>
</div><div>
Build custom modules, workflows, and automation using Deluge scripting<br>
</div><div>
Integrate Zoho with third-party tools via APIs and Zoho Flow<br>
</div><div>
Manage data migration and integrity across Zoho modules<br>
</div><div>
Provide technical support and train end-users on Zoho tools<br>
</div><div>
Gather business requirements and translate them into Zoho configurations</div></div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div>
Bachelor's degree in IT, Computer Science, or related field<br>
</div><div>
1+ year of hands-on Zoho experience (CRM, Zoho One, Books, Desk, or similar)<br>
</div><div>
Basic knowledge of Zoho customization and workflows<br>
</div><div>
Strong communication and problem-solving skills<br>
Zoho CRM Certified Administrator or Developer<br>
</div><div>
Experience with REST APIs and third-party integrations<br>
</div><div>
Familiarity with HTML, CSS, or JavaScript</div></div><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><div><div>
Competitive salary package<br>
</div><div>
High commission structure<br>
</div><div>
Performance-based incentives<br>
</div></div><div>
Comprehensive health insurance coverage<br>
</div><div>
Specialized internal training programs<br>
</div><div>
Career growth and promotion opportunities<br>
</div><div>
Opportunities for regional and global exposure<br>
</div><div>
30 days of paid annual leave</div></div><div></div>

IT Specialist – Zoho Platform

UFCGYMKSA

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are looking for an IT Systems Specialist to support and
 <br/>
 <br/>
 coordinate the company&rsquo;s technical systems and infrastructure. The role
 <br/>
 <br/>
 includes working with different software platforms such as membership systems,
 <br/>
 <br/>
 point of sale, finance systems, and HR systems, while also supporting technical
 <br/>
 <br/>
 project requirements such as cameras, internet networks, access gates, mobile
 <br/>
 <br/>
 applications, and other related technologies. The ideal candidate should have a
 <br/>
 <br/>
 good understanding of system coordination, technical support, and operational
 <br/>
 <br/>
 technology needs.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and support the connection between the company&rsquo;s operational and administrative systems.
  </li>
  <li>
   Work with software providers to improve integration between membership systems, POS,
   <br/>
   <br/>
  </li>
 </ul>
 finance, and HR platforms.
 <br/>
 <br/>
 <ul>
  <li>
   Monitor system performance and report technical issues when needed.
  </li>
  <li>
   Provide technical support for day-to-day system and hardware issues.
  </li>
  <li>
   Assist in setting up technical requirements for new branches or projects.
  </li>
  <li>
   Follow up on internet connectivity, network devices, CCTV systems, access gates, and
   <br/>
   <br/>
  </li>
 </ul>
 other technical equipment.
 <br/>
 <br/>
 <ul>
  <li>
   Support mobile applications and other digital tools used by the business.
  </li>
  <li>
   Coordinate with external vendors and service providers for installations, maintenance, and
   <br/>
   <br/>
  </li>
 </ul>
 technical support.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain proper records of systems, devices, user access, and technical documentation.
  </li>
  <li>
   Help ensure all technical systems are functioning properly to support business
   <br/>
   <br/>
  </li>
 </ul>
 operations.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, Information
   <br/>
   <br/>
  </li>
 </ul>
 Systems, or related field.
 <br/>
 <br/>
 <ul>
  <li>
   Experience in handling business systems, technical support, or IT operations.
  </li>
  <li>
   Good understanding of software systems, networks, and technical equipment.
  </li>
  <li>
   Familiarity with POS systems, finance systems, HR systems, and mobile applications is
   <br/>
   <br/>
  </li>
 </ul>
 preferred.
 <br/>
 <br/>
 <ul>
  <li>
   Good problem-solving and coordination skills.
  </li>
  <li>
   Ability to communicate effectively with vendors and internal departments.
  </li>
  <li>
   Good command of English. Arabic is a plus.
  </li>
 </ul>
</div>


IT Systems Specialist

Nahdi

<div><p>Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.
</p><p>Accountabilities
</p><ul><li><p>Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.
</p></li><li><p>Implement IT Corporate projects and ensure End users devices (Corporate &amp; Stores) compliance with IT standards and policies.
</p></li><li><p>Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases.
</p></li><li><p>Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment
</p></li><li><p>Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.)
</p></li><li><p>Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards.
</p></li><li><p>Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.
</p></li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p>Work Environment
</p><ul><li><p>Indoors : 30%
</p></li><li><p>Outdoors : 70%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break) (on call 24/7)
</p></li></ul><p>Job Requirement
</p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>BSc in IT (or related)<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>0-3 Years of Experience<br>
</p></li></ul></div></div><br>
<div><div><p><b>Skills<br>
</b></p></div><div><ul><li><p>MS Office Suite
</p></li><li><p>Networking Basics
</p></li><li><p>Windows installation
</p></li><li><p>Infrastructure Knowledge<br>
</p></li></ul></div></div><br>
<div><div><p><b>Certifications<br>
</b></p></div><div><ul><li><p>Certified ITIL Foundation, and SC-OSA Inter mediate Level<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

Regional IT Support Specialist (2023539)

InterSystems Corporation

<div><p>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.</p>
<p>
As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.</p>
<p>
A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
<p><b>Education and Training:</b></p>
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul><br>
<p></p>
<p>
</p><div><p><b>About InterSystems</b></p>
<p>
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit <b>InterSystems.com</b>.</p></div></div>

RCM Application Support Specialist

Kerten Hospitality

<p></p><div><h4 class="jobSectionHeader"><b>IT ASSISTANT</b></h4><p>
KAYNUNA BEACH ESCAPE, YANBU</p><p></p><p><b>
ABOUT KERTEN HOSPITALITY</b></p><p></p><p>
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travellers. The Group&rsquo;s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.</p><p></p><p>
Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of <b>Connection, Curation, Innovation, and Leading the Way</b>.</p><p></p><p>
ABOUT THE PROPERTY</p><div><p>
Set along the pristine shores of Yanbu, Kaynuna Beach Escape is a vibrant beachfront lifestyle destination designed for relaxation, entertainment, and community living.</p></div><p></p><p>
Kaynuna Beach Escape is a bold, high-energy beachfront destination spanning 30,000 sqm, designed to deliver unforgettable seaside experiences. The venue features 150 sun loungers, 15 spacious private cabanas (50 sqm each for 7&ndash;8 guests), a vibrant 200-cover restaurant, a stylish ground-floor shisha lounge, and a lively rooftop bar and terrace connected across two entertainment levels. Enhanced by a private jetty for sea-taxi arrivals, landscaped outdoor spaces, a sports hub and playground, and a year-round calendar of events, Kaynuna offers a dynamic, lifestyle-driven environment where hospitality, entertainment, and coastal energy meet.</p><p></p><p><b>
Location: </b>Located north of Jeddah on Saudi Arabia&rsquo;s Red Sea coast, Yanbu is known for its majestic beaches and enchanting offshore islands, with Al-Nawras Island considered one of the Kingdom&rsquo;s coastal gems. The destination is served by Prince Abdul Mohsin Bin Abdulaziz International Airport (YNB), located approximately 25 km away, offering regular domestic flights connecting Yanbu with major cities including Riyadh, Jeddah, and Dammam, ensuring convenient access while retaining a tranquil seaside setting.</p><p></p><p>
ABOUT THE ROLE</p><p></p><p>
KEY RESPONSIBILITIES</p><ul><li><p>
Assist in maintaining and supporting the hotel&rsquo;s IT infrastructure, including computers, networks, servers, and software systems.</p></li><li><p>
Respond to IT-related requests and issues from staff, providing timely troubleshooting and technical support.</p></li><li><p>
Help monitor and maintain hotel network security, backup systems, and data integrity.</p></li><li><p>
Assist with installation, configuration, and updates of hardware, software, and peripheral devices.</p></li><li><p>
Support the IT team in managing POS systems, property management systems (PMS), and other hotel software applications.</p></li><li><p>
Maintain documentation of IT procedures, equipment, and troubleshooting steps.</p></li><li><p>
Assist in training hotel staff on IT systems, software usage, and security best practices.</p></li><li><p>
Collaborate with vendors and service providers to resolve technical issues as needed.</p></li><li><p>
Monitor inventory of IT equipment and recommend replacements or upgrades under supervision.</p></li><li><p>
Ensure adherence to the hotel&rsquo;s IT policies and data protection standards.</p></li></ul><p></p><p>
EXPERIENCE &amp; SKILLS</p><ul><li><p>
Previous experience in IT support, helpdesk, or technical roles, preferably in the hospitality industry.</p></li><li><p>
Basic knowledge of computer networks, operating systems, and common software applications.</p></li><li><p>
Familiarity with hotel IT systems (PMS, POS) is an advantage.</p></li><li><p>
Strong problem-solving, organizational, and communication skills.</p></li><li><p>
Ability to work under supervision and assist in a team-oriented environment.</p></li><li><p>
Fluent in English; Arabic is an advantage.</p></li></ul><p></p><p>
JOINING OUR TEAM MEANS</p><ul><li><p><b>
Competitive Compensation</b>: A rewarding package tailored to your experience.</p></li><li><p><b>
Career Growth</b>: Opportunities for advancement within our dynamic organisation.</p></li><li><p><b>
Inclusive Environment</b>: A vibrant and inclusive workplace that encourages collaboration.</p></li><li><p><b>
Shared Purpose: </b>Working with passionate people who live our values every day &mdash; connecting, innovating, curating, and leading the way together.</p></li></ul><p></p><p>
Apply CRAFT YOUR CAREER. - Kerten Hospitality</p></div><p></p>

IT ASSISTANT

Confidential Government

<div>
 <p>
  A semi-government organization is looking for a candidate to implement Information Technology plans, programs, and projects related to IT infrastructure, technical services, and network security, and contribute to the design, upgrade, and maintenance of internal and external networks to ensure efficiency, readiness, and continuity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles and Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Contribute to the implementation of the IT Department&rsquo;s operational plan.
  </li>
  <li>
   Provide technical support to users and respond to inquiries efficiently and effectively in line with the Service Level Agreement (SLA).
  </li>
  <li>
   Troubleshoot and resolve hardware, software, and connectivity problems.
  </li>
  <li>
   Assist in onboarding new employees and provide training on IT systems and applications.
  </li>
  <li>
   Install, configure, and maintain Windows Server operating systems and associated services.
  </li>
  <li>
   Manage Active Directory, including user account creation and Group Policy management.
  </li>
  <li>
   Manage the Microsoft 365 platform.
  </li>
  <li>
   Provide support for enterprise applications, troubleshooting issues, and ensuring optimal performance.
  </li>
  <li>
   Contribute to achieving quality objectives and continuous performance improvement.
  </li>
  <li>
   Communicate stakeholder-related feedback to the relevant departments.
  </li>
  <li>
   Support the development, documentation, and dissemination of organizational knowledge.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology or an equivalent related field.
  </li>
  <li>
   4 years of experience in the same field.
  </li>
  <li>
   Professional Certifications are preferred: Microsoft 365 Certified, Microsoft Certified: Windows Server Administrator, Red Hat Certified System Administrator (RHCSA)
  </li>
 </ul>
 <p>
 </p>
</div>


Applications & Cloud Computing Specialist

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