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technical support specialist

Node Technologies

<div>
 
 Job title :
 
 Technical Support Specialist
 
 
 
 Location :
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 Overview:
 
 
 
 The Technical Support Specialist will be responsible for providing technical support, operational assistance, and system administration for enterprise content management and application platforms built on IBM FileNet Content Manager, IBM WebSphere Application Server, and Microsoft SQL Server. The role focuses on day-to-day support, incident handling, troubleshooting, monitoring, and ensuring system stability and availability across production and non-production environments.
 
 
 The ideal candidate will work closely with developers, business users, DBAs, and infrastructure teams to support system operations, resolve technical issues, and contribute to continuous improvement of the supported platforms.
 
 
 
 
 
 
 1- Technical Support &amp; System Operations
 
 
 
 Provide day-to-day technical support for IBM FileNet Content Manager environments, including Content Engine (CE), Process Engine (PE), and workplace applications.
 
 
 Monitor system health, availability, and performance of FileNet services and related components.
 
 
 Support users with access issues, document lifecycle operations, workflows, metadata, and repository-related requests.
 
 
 Assist in system configuration changes, patching activities, upgrades, and environment deployments under defined procedures.
 
 
 
 
 
 
 2- Application Server Support (IBM WebSphere)
 
 
 
 Provide technical support for IBM WebSphere Application Server environments hosting FileNet components.
 
 
 Assist with application deployments, configuration updates, JVM monitoring, and cluster support activities.
 
 
 Analyze WebSphere logs, system alerts, and runtime issues to identify and resolve application or middleware problems.
 
 
 
 3- Database Support (Microsoft SQL Server)
 
 
 
 Provide operational support for SQL Server databases used by FileNet and enterprise applications.
 
 
 Assist with backup and restore activities, performance monitoring, and basic query troubleshooting.
 
 
 Work with DBAs to support data integrity, availability, and storage optimization tasks.
 
 
 
 4- Incident Management &amp; Troubleshooting
 
 
 
 Handle L2/L3 technical support tickets related to application, workflow, document access, and system issues.
 
 
 Perform root cause analysis for incidents and recurring issues, and support corrective actions.
 
 
 Coordinate with IBM support or third-party vendors when escalation is required.
 
 
 Ensure timely resolution of incidents in line with SLA and support procedures.
 
 
 
 5- Monitoring, Performance &amp; Optimization
 
 
 
 Support monitoring tools and alerting mechanisms to proactively track system health.
 
 
 Assist in identifying performance bottlenecks and support tuning activities across FileNet, WebSphere, and SQL Server.
 
 
 Recommend operational improvements to enhance system reliability, response time, and availability.
 
 
 6
 
 - Documentation &amp; Collaboration
 
 
 
 Maintain technical documentation for system configurations, operational procedures, and incident resolutions. Collaborate with business analysts and developers to support enhancements and new features. Participate in change management, release cycles, and testing activities.
 
</div>

Technical Support Specialist

eXtra (United Electronics Co.)

<div>
 
 
 About the Role:
 
 
 
 We are seeking a highly skilled and certified Apple Technical Support &amp; Operations Specialist to join our team.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver Apple technical and compliance training to service personnel.
 </li>
 <li>
 Manage and oversee Apple GSX account operations.
 </li>
 <li>
 Handle daily technical escalations for various repair types and validate repair compliance.
 </li>
 <li>
 Prepare and enroll team members in Apple certification programs.
 </li>
 <li>
 Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers.
 </li>
 <li>
 Ensure technical centers are properly equipped, organized, and operationally efficient.
 </li>
 <li>
 Analyze repair data to ensure compliance with Apple service standards.
 </li>
 <li>
 Proactively manage action plans for non-conformities and service improvements.
 </li>
 <li>
 Stay informed and contribute to readiness processes for new Apple product launches.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum 3 years of proven professional experience with Apple products and services.
 </li>
 <li>
 Apple certifications such as ACIT, ACMT, or equivalent.
 </li>
 <li>
 Strong training and communication skills with the ability to educate technical staff effectively.
 </li>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Ability to manage technical operations both onsite and remotely.
 </li>
 <li>
 Familiarity with Apple repair standards, GSX, and service protocols.
 </li>
 </ul>
 
 
</div>

Apple Technical Support Specialist

Samsung by Korn Ferry

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom. 
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment. 
Key Responsibilities:<ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul> 

Qualifications 
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul> 

Additional Information 
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

Technical Support - Senior Specialist

BRAINS VALLEY

Data Privacy Technical Support SpecialistJob PurposeTo provide technical and operational support for data privacy management systems, supporting data protection and compliance systems through effective system administration, privacy operations, and governance (GRC) processes. The role contributes to organizational data privacy, information security, and compliance objectives by supporting enterprise systems and privacy-related operational activities.Key Responsibilities1. Technical System Support&middot; Provide technical support and system administration for data privacy and compliance systems to ensure stability, availability, and performance.&middot; Manage user access, roles, permissions, and access management controls within enterprise systems.&middot; Configure system settings, workflows, and workflow configuration to support privacy operations and business processes.&middot; Support enterprise systems integration and coordinate with IT and information security teams.&middot; Prepare operational reports, dashboards, and metrics supporting data protection and compliance monitoring.2. Data Privacy Operations Support&middot; Support data privacy and data protection activities, including data classification and data mapping processes.&middot; Maintain records of processing activities in alignment with privacy operations and compliance requirements.&middot; Support privacy impact assessment activities from a technical and system perspective.&middot; Assist in managing and tracking data subject requests in accordance with approved procedures.&middot; Support GRC and compliance systems implementation related to data privacy and information security.3. Documentation and Operational Support&middot; Develop and maintain technical documentation, operating procedures, and system user guides.&middot; Document system configurations, operational workflows, and compliance-related processes.&middot; Support internal stakeholders in the effective use of data privacy and compliance systems across the organization.QualificationsBachelor&rsquo;s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related technical discipline.Professional Certifications (Preferred)&middot; ISO/IEC 27001 Foundation or Implementer&middot; ISO/IEC 27701 Foundation or Lead Implementer&middot; Foundational Data Privacy or Data Protection certifications&middot; IT Service Management certifications (e.g., ITIL Foundation)&middot; Information Security or GRC-related certifications (Foundational level)Language RequirementsNative Arabic speaker (written and verbal), with very good command of English for team communication, documentation, and coordination.ExperienceExperience in technical support, system administration, or enterprise application support, with exposure to data privacy, compliance systems, or GRC environments.أخصائي دعم تقني لخصوصية البياناتالهدف من الوظيفةتقديم الدعم التقني والتشغيلي لأنظمة إدارة خصوصية البيانات، ودعم أنظمة حماية البيانات والامتثال من خلال إدارة الأنظمة، وتنفيذ عمليات خصوصية البيانات، ودعم أنشطة الحوكمة (GRC). يساهم الدور في تحقيق أهداف الجهة المتعلقة بخصوصية البيانات وأمن المعلومات والامتثال، من خلال دعم الأنظمة المؤسسية والأنشطة التشغيلية المرتبطة بحماية البيانات.المسؤوليات الوظيفية1. الدعم التقني للأنظمة&middot; تقديم الدعم التقني وإدارة الأنظمة الخاصة بخصوصية البيانات والامتثال لضمان الاستقرار وكفاءة الأداء.&middot; إدارة صلاحيات المستخدمين والأدوار والتحكم في الوصول داخل الأنظمة المؤسسية.&middot; إعداد وضبط إعدادات النظام وسير العمل لدعم عمليات خصوصية البيانات.&middot; دعم تكامل الأنظمة والتنسيق مع فرق تقنية المعلومات وأمن المعلومات.&middot; إعداد التقارير ولوحات المتابعة الخاصة بحماية البيانات والامتثال.2. دعم عمليات خصوصية البيانات&middot; دعم أنشطة خصوصية البيانات وحماية البيانات، بما في ذلك تصنيف البيانات وحصرها.&middot; تحديث ومتابعة سجل أنشطة المعالجة وفق متطلبات الخصوصية والامتثال.&middot; دعم تنفيذ وتحديث تقييمات أثر الخصوصية من الجانب التقني.&middot; المساندة في متابعة طلبات أصحاب البيانات وفق الإجراءات المعتمدة.&middot; دعم تطبيق متطلبات أنظمة الحوكمة والامتثال المتعلقة بخصوصية البيانات.3. التوثيق والدعم التشغيلي&middot; إعداد وتحديث الأدلة التشغيلية وأدلة المستخدم والإجراءات الفنية.&middot; توثيق إعدادات الأنظمة وسير العمل والعمليات التشغيلية.&middot; دعم أصحاب المصلحة والفرق الداخلية في استخدام أنظمة خصوصية البيانات بفعالية.المؤهلات العلميةدرجة البكالوريوس في تقنية المعلومات، علوم الحاسب، نظم المعلومات، الأمن السيبراني، أو أي تخصص تقني ذي صلة.الشهادات المهنية (مفضلة)&middot; ISO/IEC 27001 (أساسيات أو تطبيق)&middot; ISO/IEC 27701 (أساسيات أو تطبيق)&middot; شهادات خصوصية البيانات أو حماية البيانات (مستوى أساسي)&middot; شهادات إدارة خدمات تقنية المعلومات (مثل ITIL Foundation)&middot; شهادات أمن معلومات أو حوكمة وامتثال (GRC) &ndash; مستوى أساسيمتطلبات اللغةاللغة العربية لغة أم (تحدثًا وكتابة)، مع إجادة عالية للغة الإنجليزية لأغراض التواصل مع فرق العمل وإعداد الوثائق والتنسيق.الخبرة العمليةخبرة في الدعم التقني أو إدارة الأنظمة أو دعم التطبيقات المؤسسية، مع إلمام بأنظمة خصوصية البيانات أو أنظمة الامتثال والحوكمة.Job Type: Full-timePay: ﷼9,000.00 - ﷼9,500.00 per monthApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Data Privacy Specialist

IKEA Alsulaiman

<div>
 
 
 Company Description
 
 
 
 Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 
 
 
 
 
 
 Purpose
 
 
 
 The Store Service Desk Specialist at IKEA ensures seamless IT operations by addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. This role optimizes IT resources and enhances operational efficiency, contributing to a positive work environment.
 
 
 
 
 
 
 Accountabilities
 
 
 <ul>
 <li>
 Ensure all IKEA IT operations in the store functioning well Support IKEA coworker&rsquo;s hardware and applications related issues.
 </li>
 <li>
 Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues.
 </li>
 <li>
 Secure all the software installed on the user&rsquo;s PC with licenses.
 </li>
 <li>
 Secure daily IT routine and performing the checklist Monitor daily scheduler jobs and ensure sales statement posted.
 </li>
 <li>
 Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
 </li>
 <li>
 Ensure and complete any backup restoration request.
 </li>
 <li>
 Preventive maintenance of Data center, hardware and servers.
 </li>
 <li>
 Coordinate with vendor for POS machines maintenance.
 </li>
 <li>
 Ensure data optimizing on weekly basis.
 </li>
 <li>
 Secure Monthly IFB and annual store inventory support and preparation.
 </li>
 <li>
 work on effective ways to reduce the IT Budget.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experiences
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT/ Computer/Networking.
 </li>
 <li>
 Must have strong communication skills in both Arabic and English.
 </li>
 <li>
 Microsoft/CISCO Certification is preferable.
 </li>
 <li>
 Excellent computer skills.
 </li>
 <li>
 Willing to cover shifts and provide a required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
 </li>
 <li>
 Problem solving and Troubleshooting skills.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

InterSystems

<div>
 
 Job Summary
 
 
 
 In support of this growth, we are looking for a Systems Management Specialist to help us implement and support our managed application environments.
 
 
 The role will provide technical support during implementation and ongoing support of our hosted and managed applications.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
 </li>
 <li>
 Ensure that service level metrics are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
 </li>
 <li>
 Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met, as part of the hand-over process.
 </li>
 <li>
 Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
 </li>
 <li>
 Hands-on administration and maintenance of hosted servers and related infrastructure (firewalls, switches, storage etc) including pro-active fixing of potential incidents.
 </li>
 <li>
 Track server-related issues, troubleshoot and remedy hardware issues and manage RMA processes with various vendors.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for implementations.
 </li>
 <li>
 Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
 </li>
 <li>
 Monitor and respond to technical team calls on the TRC logging system.
 </li>
 <li>
 Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
 </li>
 <li>
 Produce technical documentation such as system administration, reference materials, installation instructions, user guides, knowledge-base articles and how-to&rsquo;s.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Take on responsibility for scripting, maintenance and verification of backups.
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and experience of Linux server administration and shell scripting
 </li>
 <li>
 Good knowledge and experience of VMware vSphere 6.5 with vCenter configuration and administration.
 </li>
 <li>
 Service monitoring and alerting (Nagios preferred).
 </li>
 <li>
 Recent experience in providing 24x7 support for production services.
 </li>
 <li>
 Proven complex troubleshooting experience.
 </li>
 <li>
 Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
 </li>
 <li>
 Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team.
 </li>
 <li>
 Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
 </li>
 <li>
 Creating implementation plans for the testing of new services and creating change records as required.
 </li>
 <li>
 Providing a support function to the service project while development is being carried out on the service by other teams.
 </li>
 <li>
 Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production.
 </li>
 <li>
 Experience with installing, configuration and managing InterSystems Cach&eacute; Databases.
 </li>
 <li>
 Knowledgeable in InterSystems Cach&eacute; script programming language.
 
 
 </li>
 </ul>
 The following skills are not critical for the role, but would add value:
 
 
 <ul>
 <li>
 Good network skills (layers 2 and 3) and experience.
 </li>
 <li>
 Avamar &amp; DataDomain Experience.
 </li>
 <li>
 Cisco UCS blade server infrastructure experience.
 </li>
 <li>
 Load balancing (F5 Big-IP skills would be a bonus).
 </li>
 <li>
 Puppet or Chef configuration and management.
 </li>
 <li>
 Strong scripting skills (Perl, Python).
 </li>
 <li>
 VMWare qualifications (VCP would be a bonus).
 </li>
 <li>
 Service Now experience.
 
 
 </li>
 </ul>
 
 Education &amp; Training
 
 
 
 <ul>
 <li>
 University degree or equivalent work experience.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Systems Management Specialist

Merck KGaA

<div>Work Your Magic with us! 
Ready to explore, break barriers, and discover more? We know you&rsquo;ve got big plans &ndash; so do we! Our colleagues across the globe love innovating with science and technology to enrich people&rsquo;s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. 
Application &amp; Service Support Specialist<ul><li>As Key contributor of the Middle East LWS organization, you act as the primary point of contact for clients (Distributors and End users) addressing inquiries, and providing appropriate sales and Service supports on due time to ensure customer satisfaction.</li><li>You are our scientific/ application ambassador promoting the strong image of Milli-Q as well as the importance of Pure and Ultrapure water in customer applications.</li></ul>
Expectations &amp; Responsibilities:
A Product Knowledge and Sales/Service Support:<ul><li>Maintain/Develop in-depth knowledge of the company's products, services, and policies to provide accurate information and guidance. This includes the digital services that are actively pushed such as MyMilliQ remote access solutions. You will support key customers events and Tradeshows in which you will demonstrate your expertise.</li><li>Support Pre-sales &amp; Post sales activities in multiple aspects</li></ul>
o Support to select the right solutions (Equipment/ accessories and Consumables) to ensure appropriate match with customer applications and product best practices positioning
o Clarify technical details/ specifications and review sites technical drawings when needed for new opportunities
o Troubleshoot customer problems/warranty claims to identify its origin, try to resolve it or channel it to the right individuals You will feel responsible of the cases until complete resolution
B Collaborate: Define and coordinate tactical plans and activities with our local partners and other departments (local or in Headquarter) to deliver strong impact on our market revenues and market share.
C Generate Leads: Identify leads to upsell or cross-sell products and services and transfer them in a complete and a professional manner to our partners.
D Maintain Records: Keep detailed and accurate records of customer interactions, transactions, comments, and complaints using our CRM system.
EDUCATION:
Degree in Chemistry, Chemical engineering, biomedical engineering with minimum 2-3 years&rsquo; experience in Laboratories or water treatment industry sales or service
Languages:
Arabic, English fluent
Skills and competencies
Ability to communicate with clients at different managerial levels in several
Business sectors
Ability to adapt to diversified business needs in sophisticated and dynamic
environments like Clinical, biomedical &amp; Pharmaceutical sectors
Ability to analyze market research findings &amp; derive solutions.
Excellent presentation skills and Mastering of Microsoft suites (PowerPoint, Excell,&hellip;).
Writing analytical and consistent work progress reports.
Effectively define and analyze problems and derive quick and concrete solutions with
execution methodology and plan.
Location: this position is based in KSA, preferably in Riyadh or Jeddah 
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! 
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!</div>

Application & Service Support Specialist- Based in Riyadh or Jeddah

Explore 2284+ Technical support specialist in Riyadh this January. Find roles across top companies and apply now to boost your career.