customer experience specialist Jobs in Riyadh

customer experience specialist

application / production support engineer Jobs in Riyadh

application / production support engineer

on-site service specialist Jobs in Riyadh

on-site service specialist

product technical analyst

technical manager

technical support specialist

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
 <li>
 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

Khereiji Showrooms Company Limited

<div>
 
 
 we are looking for candidates with medium-level experience, focusing on the following skills:
 
 
 <ol>
 <li>
 
 Maintenance of laptops and PCs (hardware and software).
 
 </li>
 <li>
 
 Basic networking knowledge.
 
 </li>
 <li>
 
 Good English communication skills.
 
 </li>
 </ol>
 
 
</div>

ONFTECH

<div>
 
 
 IT Support &amp; Deployment Specialist
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Work Type:
 
 Hybrid (Onsite &amp; Remote)
 
 
 
 &nbsp;
 
 
 
 
 About Us
 
 
 
 ONFTECH is a global player in
 
 Fintech and RegTech solutions
 
 , dedicated to helping businesses navigate complex digital transformations. With a strong presence across the GCC and Europe, we specialize in process automation, centralized information management, and user-friendly solutions that drive efficiency and innovation. Our team thrives on creativity, collaboration, and a shared mission to solve critical challenges in the fintech space. Joining ONFTECH means becoming part of a culture that values growth, impact, and excellence. ONFTECH AL ARABIA is a subsidiary of ONFTECH.
 
 
 &nbsp;
 
 
 
 Role Overview
 
 
 
 ONFTECH AL ARABIA is seeking an
 
 IT Support &amp; Deployment Specialist
 
 to join our growing technology team in Riyadh. The role involves responding to support tickets, troubleshooting application issues, documenting resolutions, deployments for internal and external systems and collaborating closely with the development and product teams.
 
 
 
 &nbsp;
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Responsible for supporting customers for deployment activities.
 
 </li>
 <li>
 
 Respond to incidents and requests within a ticketing system to provide technical support to international customers based on SLA requirements.
 
 </li>
 <li>
 
 Use JIRA system for IT and Deployment activities.
 
 </li>
 <li>
 
 To analyse the software and hardware problems and produce permanent solutions.
 
 </li>
 <li>
 
 To investigate the issues and implementing workarounds and solutions.
 
 </li>
 <li>
 
 As technical point of contact to provide training to partners and customers.
 
 </li>
 <li>
 
 Preparing periodic support reports to share with customers.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least associate degree preferred (Preferably Computer Programming / Computer Technology and Information Systems / Computer Technology and Programming)
 </li>
 <li>
 Have experience with IT support and deployments
 </li>
 <li>
 Have experience in creating thorough, readable and actionable documentation for the end users with mixed technical knowledge
 </li>
 <li>
 Have experience on MS SQL
 </li>
 <li>
 Have experience on API, SOAP, Postman is a plus
 </li>
 <li>
 Have knowledge on MQ systems (IBM MQ, Rabbit MQ etc.) is a plus
 </li>
 <li>
 A team player with analytical thinking
 </li>
 <li>
 Have service and customer-centric mindset
 </li>
 <li>
 Provide setup and support for systems such as email, VPN, and remote access
 </li>
 <li>
 Experience working within a helpdesk environment, working within SLAs
 </li>
 <li>
 Assist in product improvements by sharing user feedback with the Product team
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 </ul>
 
 
 Opportunities
 
 
 <ul>
 <li>
 
 Professional Growth
 
 : Work on cutting-edge fintech projects with exposure to global markets.
 </li>
 <li>
 
 Flexible Work Culture
 
 : Enjoy the benefits of a hybrid work environment while collaborating with a global team.
 </li>
 <li>
 
 Impactful Projects
 
 : Contribute to transformative solutions in the fintech industry.
 </li>
 <li>
 
 Learning and Development
 
 : Access training programs, certifications, and mentorship to advance your career.
 </li>
 <li>
 
 Global Exposure
 
 : Engage with international clients and diverse business practices.
 </li>
 </ul>
 
 &nbsp;
 
 
 If you believe you are the right fit for this role, we are excited to receive your application!
 
</div>

IT Support & Deployment Specialist

2P Perfect Presentation

<div>
 
 
 Job Summary:
 
 
 
 The Business Systems Support Specialist is responsible for providing advanced technical support for the organization&rsquo;s business systems, ensuring system stability, efficiency, and availability. The role includes troubleshooting system issues, supporting end users, performing system configurations, and contributing to the enhancement and continuous improvement of business applications.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide daily technical support for business systems such as ERP, CRM, HR systems, and related platforms.
 </li>
 <li>
 Troubleshoot system issues, identify root causes, and resolve or escalate them as needed.
 </li>
 <li>
 Perform system configurations and adjustments based on business requirements.
 </li>
 <li>
 Test system upgrades, patches, and new releases to ensure compatibility and performance.
 </li>
 <li>
 Document support procedures, issue resolutions, and system changes.
 </li>
 <li>
 Prepare regular reports on system performance, recurring issues, and recommended improvements.
 </li>
 <li>
 Deliver training sessions and onboarding support for new system users.
 </li>
 <li>
 Collaborate closely with IT teams and business departments to enhance system usability and efficiency.
 </li>
 <li>
 Support system integrations and ensure accurate, consistent, and smooth data flow across platforms.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Minimum of 8 years of experience in Business Systems Support or advanced technical support.
 </li>
 <li>
 Strong knowledge of ERP or CRM platforms (SAP, Oracle, Microsoft Dynamics, Odoo, etc.).
 </li>
 <li>
 Proficiency in data analysis and SQL for troubleshooting.
 </li>
 <li>
 Good understanding of system integration concepts (APIs, Web Services, Integrations).
 </li>
 <li>
 
 Excellent customer service skills and the ability to interact with users professionally and effectively.
 
 </li>
 <li>
 Strong communication skills and the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 Advanced problem-solving abilities and strong prioritization skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks simultaneously.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in computer science or information technology.
 
 </li>
 <li>
 Professional certifications such as ITIL or ERP/CRM-related certifications are considered a plus.
 </li>
 </ul>
</div>

Business Analyst

<div><h1 class="jobSectionHeader">Job Description Summary</h1><h1 class="jobSectionHeader">
Job Description</h1><h1 class="jobSectionHeader">
We are the makers of possible</h1>
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.
Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.<h1 class="jobSectionHeader">
Why join us?</h1>
BD is proud to be certified as a Top Employer 2025 in Saudi Arabia, reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.<h2 class="jobSectionHeader">
About the role</h2>
The Applications Specialist for BD Biosciences will provide expert technical support, training, and troubleshooting for BD's flow cytometry and cell analysis products to customers across Saudi Arabia.
Main responsibilities will include:<ul><li>
Deliver comprehensive product demonstrations, installations, and training sessions for BD Biosciences instruments and reagents to end-users in laboratories, hospitals, and research institutions.</li><li>
Provide advanced technical support, troubleshooting, and problem resolution for BDB products, both on-site and remotely, ensuring optimal instrument performance and customer satisfaction.</li><li>
Collaborate with the sales team to identify customer needs, provide pre-sales technical expertise, and contribute to the development of tailored solutions.</li><li>
Develop and maintain strong relationships with key opinion leaders and customers, acting as a trusted technical advisor.</li><li>
Stay up to date with the latest product developments, applications, and industry trends in flow cytometry and cell analysis.</li><li>
Participate in scientific conferences, workshops, and seminars to represent BD and present technical information.</li><li>
Prepare and submit regular reports on customer activities, technical issues, and market feedback.</li><li>
Adhere to all company policies, procedures, and quality standards.</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
Bachelor&rsquo;s degree in a relevant scientific field (e.g., Immunology, Molecular Biology, Biotechnology, Biomedical Science).</li><li>
Hands-on experience with flow cytometry instrumentation and applications, preferably with BD Biosciences products.</li><li>
Strong understanding of cellular analysis techniques, immunology, and related scientific principles.</li><li>
Excellent communication, presentation, and interpersonal skills, with the ability to effectively explain complex technical information.</li><li>
Proven ability to troubleshoot technical issues and provide effective solutions.</li><li>
Willingness and ability to travel extensively within Saudi Arabia.</li></ul><h2 class="jobSectionHeader">
Click on apply if this sounds like you!</h2>
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
SAU Riyadh - Centria Office Building<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1></div>

Applications Specialist - BDB (BD Biosciences)

Hitachi Energy

<div>Description
The opportunity
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
How you&rsquo;ll make an impact
<ul><li>Diagnosing and resolving IT-related issues effectively and efficiently.</li><li>
Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.</li><li>
Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.</li><li>
Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.</li><li>
Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user</li><li>
Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.</li><li>
You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background
<ul><li>Bachelor&rsquo;s degree in computer science.</li><li>
3- 5 years of professional experience in IT support.</li><li>
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.</li><li>
Experience in ServiceNow.</li><li>
Have a proactive and solution-oriented mind-set and could work independently and self-driven.</li><li>
Proficiency in both spoken &amp; written English language is required.</li></ul> 
<h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

On-Site Service Specialist

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Support Technician (دعم فني) position is vital for maintaining the performance and reliability of our technical infrastructure. The ideal candidate will exhibit exceptional technical proficiency, underscored by a strong foundation in computer skills and a comprehensive understanding of troubleshooting methodologies. This role requires a proactive approach in receiving, documenting, and resolving technical issues reported by users while providing exemplary support to the Technical Director. The successful candidate must demonstrate excellent communication skills to effectively liaise with technical staff and end-users, ensuring that all inquiries are addressed promptly and efficiently. Additionally, the candidate should be capable of performing root cause analysis to prevent recurrence of issues, contributing to process improvements within the technical support team.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Technical Support or a related field.
 </li>
 <li>
 A minimum of three years of hands-on experience in technical support or IT helpdesk roles.
 </li>
 <li>
 Proven ability to effectively utilize computer systems and software relevant to the organization&rsquo;s operational environment.
 </li>
 <li>
 Demonstrated experience in receiving and managing technical requests through formal channels.
 </li>
 <li>
 Strong analytical skills to identify, diagnose, and resolve technical issues swiftly and efficiently.
 </li>
 <li>
 Experience in providing assistance to senior technical staff, including knowledge transfer and documentation support.
 </li>
 <li>
 Familiarity with various operating systems, applications, and hardware configurations.
 </li>
 <li>
 Strong understanding of service level agreements (SLAs) and their managerial implications.
 </li>
 <li>
 Bi-lingual proficiency in Arabic and English, both spoken and written.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Receive, log, and prioritize incoming technical support requests from users, ensuring high levels of satisfaction are maintained through timely responses.
 </li>
 <li>
 Diagnose and resolve software and hardware issues, effectively utilizing problem-solving skills to minimize downtime for users.
 </li>
 <li>
 Provide assistance to the Technical Director, helping in the management of technical projects or deployments as necessary.
 </li>
 <li>
 Maintain detailed records of all technical support interactions, including problem resolution steps and follow-up actions.
 </li>
 <li>
 Analyze support ticket trends to identify potential areas for training and development within the team or organization.
 </li>
 <li>
 Conduct regular follow-ups with users to ensure continued satisfaction with issue resolution and to anticipate future needs.
 </li>
 <li>
 Collaborate with cross-functional teams to implement system upgrades and enhancements in line with user feedback and technological advancements.
 </li>
 <li>
 Participate in training sessions and knowledge-sharing initiatives to elevate the team's technical expertise and response capabilities.
 </li>
 <li>
 Maintain a comprehensive inventory of technical resources and tools available for user support.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Advanced proficiency in computer operations, encompassing both hardware and software troubleshooting techniques.
 </li>
 <li>
 Exceptional interpersonal skills that facilitate effective communication with technical and non-technical staff alike.
 </li>
 <li>
 Strong organizational abilities to manage multiple tasks and prioritize workloads effectively.
 </li>
 <li>
 Ability to work independently as well as collaboratively in a team-oriented environment.
 </li>
 <li>
 High attention to detail, ensuring completeness and accuracy in documentation and reporting.
 </li>
 <li>
 Initiative and self-motivation to stay updated with new technologies and advancements in technical support.
 </li>
 <li>
 Capacity for adapting to rapidly changing situations and environment with a positive attitude.
 </li>
 <li>
 Problem-solving orientation, capable of thinking creatively under pressure to develop effective solutions.
 </li>
 <li>
 Demonstrated commitment to customer service excellence and user empowerment.
 </li>
 </ul>
 
 
</div>

Technical Support

Explore 2107+ Technical support specialist in Riyadh this December. Find roles across top companies and apply now to boost your career.

2107 technical support specialist jobs IN Riyadh

Technical Support Specialist

Technical Support Specialist

IT Support & Deployment Specialist

Business Analyst

Applications Specialist - BDB (BD Biosciences)

On-Site Service Specialist

Technical Support