customer experience specialist Jobs in Riyadh

customer experience specialist

sales specialist

sales support engineer

service desk analyst

solutions consultant 2

technical support specialist

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell 
The Channels Operations Specialist is responsible for the technical enablement and operational success of Foodics' channel partners. This role bridges the gap between deal signing and revenue generation. The specialist will lead product demonstrations during the negotiation phase and own the entire post-signature lifecycle, including onboarding, training, system provisioning, and day-to-day operational support. Additionally, you will assist in researching market opportunities to expand the partner network.
What Will You Do❓<ul><li>
Pre-Sales Technical Support: Conduct in-depth product demonstrations for potential channel partners, showcasing the full capabilities of the Foodics POS ecosystem. Address technical queries raised by potential partners to support the Channel Manager during negotiations. 
</li><li>
Partner Onboarding &amp; Enablement: Lead the &quot;Go-Live&quot; process for new partners, ensuring a seamless transition from contract signature to active selling. Design and deliver comprehensive training sessions on Foodics products and solutions to ensure partner teams are fully certified and capable. Continuously update partners on new product features, releases, and best practices. 
</li><li>
Operational Management: Manage the partner administrative infrastructure, specifically the creation and maintenance of Salesforce licenses and accounts. Serve as the primary point of contact for the partner&rsquo;s daily operational needs, troubleshooting issues, and ensuring business continuity. Monitor partner activity to ensure they have the necessary tools and access to succeed 
 
What Are We Looking For❓</li><li>
Industry Knowledge: Deep understanding of the POS (Point of Sale) and F&amp;B technology landscape is mandatory.</li><li>
Experience: 2+ years of experience in Partner Operations, Sales Enablement, or a similar technical support role within SaaS/Fintech</li><li>
Language: Perfect command of English (written and verbal) is strictly required for this role. Technical Skills: Proficiency in Salesforce and general CRM tools</li><li>
Soft Skills: Strong project management abilities and excellent presentation skills</li></ul>
What We Offer You❗
We believe you will love working at Foodics!<ul><li><ul><li><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></li></ul></div>

Channels Operations Specialist

PulseMediaNL (LATAM REGION)

<div>
 Position Summary
 
 
 We are seeking a dedicated and solution-oriented Customer Support Specialist to deliver exceptional service and ensure positive customer experiences across multiple communication channels. In this role, you will act as a key point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a professional and timely manner.
 
 
 The ideal candidate is empathetic, detail-oriented, and skilled at navigating customer conversations with patience and confidence. This position is well suited for individuals who thrive in remote environments and are committed to maintaining high service standards.
 
 
 Key Responsibilities
 
 
 
 As a Customer Support Specialist, You Will
 
 
 
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 Respond to customer inquiries via email, chat, and phone
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 Troubleshoot and resolve customer issues efficiently
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 Provide clear and accurate product or service information
 </li>
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 Escalate complex cases to appropriate departments when necessary
 </li>
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 Maintain detailed records of customer interactions in CRM systems
 </li>
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 Follow internal service guidelines and performance metrics
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 Identify recurring issues and suggest process improvements
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 Ensure customer satisfaction through proactive communication and follow-up
 
 
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 </ul>
 Your work will play a vital role in building customer trust and long-term loyalty.
 
 
 
 Qualifications
 
 
 
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 Previous experience in customer support, customer service, or a related field
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 Strong written and verbal communication skills
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 Excellent problem-solving and conflict resolution abilities
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 Ability to multitask and manage time effectively
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 Comfortable using CRM platforms and support tools
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 Self-motivated and capable of working independently
 
 
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 </ul>
 Work Structure
 
 
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 Fully remote environment
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 Flexible scheduling based on operational needs
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 Performance-based evaluation standards
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 Ongoing training and development support
 
 
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 </ul>
 Engagement Terms
 
 
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 Independent contractor or employee classification depending on placement
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 Weekly payments through supported platforms
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 Performance-based incentives may be available
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 Role scope may evolve based on business needs
 
 
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 </ul>
 Key Skills
 
 
 Customer Service Excellence, Customer Support, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Conflict Resolution, Problem Solving, Communication Skills, Active Listening, Customer Retention, Customer Satisfaction (CSAT), Technical Support, Troubleshooting, Remote Work, Multitasking, Time Management, Escalation Management, Process Improvement, Cross-Functional Collaboration, Service Level Agreements (SLA), Customer Experience (CX), Relationship Building, Adaptability, Attention to Detail
 
 
 Application Process
 
 
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 Submit your updated resume highlighting relevant experience
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 Qualified candidates can expect follow-up communication within a few business days
 
 
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 We are looking for customer-focused professionals who are passionate about delivering outstanding service and creating meaningful customer experiences.
</div>

Customer Support Specialist

AtkinsRéalis

<div><h2 class="jobSectionHeader">Overview</h2>
The focus of this role is to provide prompt and efficient response to client service requests via inbound and outbound telephone calls, e-mails, and web requests as well as management of Helpdesk scope in Computerized Maintenance Management System.<h2 class="jobSectionHeader">
Your role</h2><ul><li>
Ensure efficient day-to-day running of the Computer Aided Facilities Management (CAFM) solution by maintaining system performance, providing input for configuration tasks, and supporting administration activities to ensure efficient business continuity.</li><li>
Support quality checking and integration of data via quality checking on information for compliance with standards and procedures.</li><li>
Function as a focus and support point for information and communication between the organization and the customer</li><li>
Receive Service Centre requests (telephone calls, e-mails, and reception) from all service areas.</li><li>
Initiating of details of all calls into data base and following up details of action and outcome.</li><li>
Provides assistance on work order implementation through issuance of update and report generation.</li><li>
Dispatches issues as per defined escalation list and monitors unresolved issues.</li><li>
Improve the performance and efficiency of the maintenance management system on site through maintaining knowledge-based learning and data collection on integrated workplace management system.</li><li>
Update our internal databases with information about technical issues and useful discussions with customers.</li><li>
Follow up with customers to ensure their technical issues are resolved.</li><li>
Coordinate the creation of new asset codes for property and community management functions to ensure asset/location data is available within systems for executing operations and maintenance tasks.</li><li>
Provide accurate data and supporting information for weekly and monthly reporting cycles to ensure management on fully informed on progress.</li><li>
Helpdesk shall be in operations 24 hours 365 days a year and shall have on call Manager/Supervisor contactable 24 hours a day and staff will be expected to work as required to operation on a rostered basis</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
University/college degree is an asset.</li><li>
High school diploma</li><li>
Excellent telephone manner with the ability to accurately follow detailed work procedures and instructions.</li><li>
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel</li><li>
Bilingual language skills a plus, especially Arabic, English, Malayalam, Tagalog, Hindi, and Urdu.</li><li>
Ability to communicate effectively at all levels of the organization with a good knowledge Microsoft Office and good keyboard skills.</li><li>
Excellent telephone manner, good written communication skills</li><li>
Experience as a Customer Support Specialist or similar CS role</li><li>
Experience using help desk software and remote support tools.</li><li>
Understanding of how CRM systems work.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</div>

Helpdesk Operative (Saudi National)

Prime Gate

<div>Job Summary: 
We are seeking a highly motivated Technical Consultant responsible for providing technical advisory and support across various systems and projects within the organization. The role ensures alignment between business needs and technology solutions through requirement analysis, solution design, system enhancement, and user support to achieve organizational objectives efficiently. 
Key Responsibilities:<ul><li>
Provide technical consultation and support for enterprise systems and internal projects.</li><li>
Analyze business requirements and translate them into scalable technical solutions.</li><li>
Design, develop, and ensure integration of technical solutions with existing systems.</li><li>
Manage small to mid-sized technical projects within defined timelines and budgets.</li><li>
Deliver end-user support and troubleshoot complex technical issues.</li><li>
Prepare technical documentation and periodic project reports.</li><li>
Contribute to the development of IT policies and procedures.</li></ul><h2 class="jobSectionHeader">
Qualifications Experience :</h2><ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field from a recognized university.</li><li>
Relevant professional certification from an accredited provider or vendor.</li><li>
Minimum 4 years of experience .</li></ul><h2 class="jobSectionHeader">
Skills &amp; Competencies:</h2><ul><li>
Experience with ERP systems and database management.</li><li>
Strong analytical and problem-solving skills.</li><li>
Experience in System Integration.</li><li>
Ability to develop and manage dashboards and reporting tools.</li><li>
Knowledge of IT best practices and security standards.</li><li>
Excellent communication skills and ability to work in cross-functional teams.</li></ul></div>

Technical Consultant

Streamax Mena

Technical Support EngineerLocation: Riyadh, KSA Employment Type: Full-timeJob OverviewThe Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to products and services. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capability to clearly communicate complex technical information to clients. This role is ideal for individuals who enjoy technical problem-solving in a client-facing environment.Responsibilities<ul><li>Provide advanced troubleshooting and technical support to customers for products and services</li><li>Resolve technical issues via phone, email, and remote access tools</li><li>Act as the primary point of contact for technical inquiries, ensuring timely and effective resolutions</li><li>Accurately log customer issues, actions taken, and resolutions</li><li>Assist with product setup, installation, and configuration for customers</li><li>Guide clients on system usage, features, and best practices</li><li>Collaborate closely with engineering and product teams to resolve complex issues and share customer feedback</li><li>Monitor client systems for potential issues and perform proactive maintenance to minimize downtime</li></ul>Key Requirements<ul><li>3+ years of experience in a technical support role</li><li>Strong proficiency in troubleshooting hardware and software issues, operating systems, network configurations, and device setups</li><li>Experience with databases such as MySQL, SQL Server, and MongoDB</li><li>Familiarity with cloud services including AWS, Azure, and Google Cloud</li><li>Solid understanding of networking protocols (TCP/IP, DNS, HTTP, VPN)</li><li>Experience with remote troubleshooting tools such as TeamViewer and Remote Desktop</li><li>Strong communication skills with the ability to explain technical concepts to non-technical users</li><li>Experience using CRM systems (e.g., Salesforce)</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li></ul>Interested candidates Apply via our official website : www.streamax.meJob Type: Full-time

Technical Support Engineer

RLDatix

<div>
 
 Service Desk Analyst | Client Support | Saudi Arabia, Riyadh | Hybrid
 
 
 
 RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
 
 
 Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.
 
 
 We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
 
 
 How You&rsquo;ll Spend Your Time
 
 
 <ul>
 <li>
 Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
 </li>
 <li>
 Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
 </li>
 <li>
 Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
 </li>
 <li>
 Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
 </li>
 <li>
 Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.
 
 
 </li>
 </ul>
 What Kind of Things We&rsquo;re Most Interested in You Having
 
 
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 Minimum 1 year of experience in a technical support role or related experience.
 </li>
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 Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
 </li>
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 In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
 </li>
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 Ability to travel frequently to client sites within GCC &amp; MEA.
 </li>
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 Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
 </li>
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 A knack for working collaboratively within a globally dispersed support team.
 </li>
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 Strong proficiency in English language, with Arabic language fluency preferred.
 
 
 </li>
 </ul>
 By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
 
 
 RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
 
 
 As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.
 
 
 Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
</div>

Service Desk Analyst

<div>Service Desk Analyst | Client Support | Saudi Arabia, Riyadh | Hybrid 

RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.

We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
<h3 class="jobSectionHeader">
How You&rsquo;ll Spend Your Time</h3>
<ul>
<li>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
</li><li>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
</li><li>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
</li><li>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.
</li><li>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures. 
</li></ul><h3 class="jobSectionHeader">What Kind of Things We&rsquo;re Most Interested in You Having</h3>
<ul>
<li>Minimum 1 year of experience in a technical support role or related experience.
</li><li>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
</li><li>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
</li><li>Ability to travel frequently to client sites within GCC &amp; MEA.
</li><li>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
</li><li>A knack for working collaboratively within a globally dispersed support team.
</li><li>Strong proficiency in English language, with Arabic language fluency preferred.
</li></ul>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</div>

Explore 1375+ Technical support specialist in Riyadh this March. Find roles across top companies and apply now to boost your career.

1375 technical support specialist jobs In Riyadh

Channels Operations Specialist

Customer Support Specialist

Helpdesk Operative (Saudi National)

Technical Consultant

Technical Support Engineer

Service Desk Analyst

Service Desk Analyst