services analyst

State Teachers' Retirement System

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div>The CalSTRS Customer Service Division is seeking a motivated individual to work as a Staff Services Analyst on the Account Services Team.</div><div></div><div><br>
Customer Service is the first point of contact for CalSTRS&rsquo; members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry.</div><div></div><div><br>
The Account Services Unit collaborates and provides support services to the divisions within the Benefits &amp; Services Branch to achieve performance objectives and to maximize member satisfaction.</div><div></div><div><br>
Under supervision of the Account Services Manager I (Pension Program Manager I), the Staff Services Analyst performs duties of average difficulty in a wide variety of consultative and analytical staff services assignments related to Account Services. The Accounts Services Analyst interprets and applies California State Teachers&rsquo; Retirement Law, policies, regulations, and procedures with accuracy and may act as a lead to lower-level staff.<div></div><div><br>
The ideal candidate will possess the following skills:
</div><ul><li>Strong Customer Services skills</li><li>
Experience working in a fast-paced production environment</li><li>
Ability to work under pressure and handle changing priorities</li><li>
Ability to establish and maintain cooperative working relationships</li><li>
Capacity to learn quickly and retain information</li><li>
Demonstrate the ability to work effectively with a team</li></ul><div><br>
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.</div><div></div><div><br>
In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees&rsquo; monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts.<br>
</div><div></div><br>
<div>Does this opportunity seem right for you? If so, see the <b>Application Instructions</b> section below and apply now.<br>
</div></div><p>You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p></p><div><div>CalSTRS offers a hybrid approach including in-office and remote work solutions based on business needs.</div></div><div><br>
All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location.</div><div></div><div><br>
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.</div>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-497506
</div></div><div><div><b>Position #(s):</b>
</div><div><div>815-437-5157-038</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Account Services Analyst</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Yolo County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div><div><div><div><b>Work Shift:</b> </div><div>8:00 am - 5:00 pm
</div></div></div><div><div><div><b>Work Week:</b> </div><div>Monday - Friday
</div></div></div></div></div><div><p>Department Information</p>
<div><div><b>CalSTRS: Securing the financial future and sustaining the trust of California&rsquo;s educators</b></div><div></div><div><br>
CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families. Named as one of the best places to work in money management ten times by Pensions &amp; Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness.</div><div></div><div><br>
Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service caf&eacute;s, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets.</div><div></div><div><br>
In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive.</div><p>
If you&rsquo;re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at <b>CalSTRS.com/Careers</b><b>.</b></p><p><br>
<br>
</p></div></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div><div><b>Statement of Qualifications</b><br>
<div>
Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview.<br>
<br>
When completing the SOQ, please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, 12-point font and address the following questions:<br>
</div><br>
<div><ul><li>Describe your experience in demonstrating your ability to analyze complex problems and recommend effective courses of action. Please use specific examples.</li><li>
Describe in detail your experience with creating written procedures and job aids. Also, describe your experience with reviewing procedures and job aids for completeness, consistency, and accuracy.</li></ul></div><br>
<b>
Exam</b></div><div></div><div><div><div><br>
This position requires a current<b> Staff Services Analyst</b><b> </b>examination. If you need to take the examination or if your score has expired, <b>click here</b> to gain list eligibility.<br>
<div><div><div><b>
CalSTRS Personal Trading Program</b></div><div></div><div><br>
Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees&rsquo; personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS.</div></div><br>
<b>
Background Investigation</b><br>
<br>
Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a <i>Personal History Statement</i> and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.<br>
<br>
<b>CalSTRS Disclosure Requirements</b><br>
<br>
This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700).<br>
</div></div></div></div>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 11/24/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>State Teachers' Retirement System
</div><div>N/A
</div><div>Attn: Recruitment
</div><div>P.O. Box 15275, MS 31
</div><div></div><div>Sacramento, CA 95851-0275
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>State Teachers' Retirement System
</div><div>N/A
</div><div>CalSTRS, Attn: Recruitment
</div><div>100 Waterfront Place
</div><div></div><div>West Sacramento, CA 95605
</div><div></div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Statement of Qualifications - A Statement of Qualifications is required. Please see the <b>Special Requirements</b> section of the job posting for detailed instructions.</li>
<li>Other - A Cover Letter is required and must be included.</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Benefits</p>
<div><p>CalSTRS offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee&rsquo;s bargaining unit and conditions of employment. Some benefits include:</p>
<ul><li>Alternative work schedules</li><li>
Flexible work hours</li><li>
Remote work options</li><li>
Medical benefits, including health, dental and vision insurance</li><li>
Paid holidays and a defined benefit retirement program</li><li>
More than four weeks of vacation/sick leave for leaders</li><li>
More than three weeks of vacation/sick leave for staff</li><li>
Health insurance in retirement</li><li>
Employee Assistance Program</li><li>
Loan forgiveness under the federal Public Service Loan Forgiveness Program</li></ul>
<p>For the latest information on the benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR.</p>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the position or application process.
</p><p><b>Human Resources Contact:
</b><br>
Recruitment<br>
(916) 414-4990<br>
recruitment@calstrs.com
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
EEO Officer<br>
(916) 414-4933<br>
EEOMailbox@calstrs.com
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>ADDITIONAL APPLICATION INSTRUCTIONS</p>
<p></p><ul><li><b>Electronic applications through your CalCareer account are highly recommended. </b>If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please provide the following information on your application: 815-437-5157-038, RPA: 0272, JC-497506.</li><li>
If education is being used to meet the minimum qualifications, please submit a copy of your transcripts/degree.</li><li>
Training and Development (T&amp;D) assignments may be considered for this position. If you are applying as a T&amp;D, please indicate this in the eligibility section of your application.<br>
</li><li>
Candidate may be selected by application packet review only.</li><li>
Multiple positions may be filled from this recruitment.</li><li>
Submission of an incomplete STD 678 may result in disqualification.</li></ul>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

STAFF SERVICES ANALYST

Department Of Child Support Services

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p>Are you an energetic, self-motivated, creative problem-solver with attention to detail? If so, we encourage you to apply!</p><div><b>
Staff Services Analyst:</b><br>
Under supervision of the Staff Services Manager I (SSM I), over the LCSA Fiscal &amp; Administrative Support Section, the Staff Services Analyst (SSA) is the first journey level analyst and performs work of average difficulty. The SSA is responsible for a wide variety of consultative and analytical assignments relating to the development and monitoring of Child Support Program administrative and electronic data processing (EDP) budget allocations totaling $807 million, for 49 local child support agencies (LCSAs).<br>
<br>
<b>Associate Governmental Program Analyst:</b></div><div>
Under direction of the Staff Services Manager I (SSM I), the Associate Governmental Program Analyst (AGPA) is responsible for a wide variety of complex consultative and analytical assignments relating to the development and monitoring of Child Support Program administrative and Electronic Data Processing (EDP) budget allocations totaling $807 million, for 49 Local Child Support Agencies (LCSAs) in the LCSA Fiscal &amp; Administrative Support Section, Financial Services Branch, within the Administrative Services Division.</div><p><br>
If this sounds like a positive and exciting opportunity for you, then apply and tell us why. We would love to have you join our team!<br>
<br>
This position offers 5% recruitment and retention for the 1st year and 10% recruitment and retention for the 2nd year ongoing.</p><p></p><p>
You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p></p><p>DCSS is a diverse, family-friendly organization. The headquarters office is located in Rancho Cordova convenient to Highway 50, with free parking, close to restaurants and shopping. The facility consists of standard office workspace, within a 2-story building, and may require sitting for long periods of time while using a personal computer, reviewing documents, and attending meetings. The position requires occasional travel to off-site meeting locations, conferences, or training. The work environment is fast paced and requires the incumbent to be flexible, use good time management practices, and effectively identify priorities to complete assignments timely.
</p><p>This position is eligible for a hybrid work schedule and requires employees to work two days, each week, onsite at our headquarters office in Rancho Cordova, CA; however, changes to the hybrid/telework program are at the department's and/or Governor&rsquo;s discretion. DCSS does utilize a shared workspace or &ldquo;hoteling&rdquo; when working in the office.</p><p>
All employees may be required to report in person to the Rancho Cordova headquarters and/or offsite events or locations, as determined by management.</p><br>
<p></p>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li><li>
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-498067
</div></div><div><div><b>Position #(s):</b>
</div><div><div>817-621-5157-702</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Fiscal Administrative Analyst</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><div><p><b>Shall Consider:</b></p>
</div><p>ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
</p><div><div>$6,031.00 - $7,547.00 A
</div></div></div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><p>START ON A NEW JOURNEY TODAY!</p><div>
The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to collaborate with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded.</div><div><br>
DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio-economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children.</div><p><br>
DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on CalHR&rsquo;s LEAP page .</p><div></div><div><br>
For more information about DCSS, visit: https://childsupport.ca.gov/</div>
</div></div></div><div></div><div><div><p>Special Requirements</p>
<div><ul><li>The position(s) require(s) a Background Investigation be cleared prior to being hired.</li>
</ul></div><div><ul><li>Fingerprint/Criminal Record Clearance is required before hire.</li></ul>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 11/20/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Child Support Services
</div><div>Human Resources Branch
</div><div>Attn: C&amp;H Analyst
</div><div>PO Box 419064 - MS 631
</div><div></div><div>Rancho Cordova, CA 95741-9064
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Child Support Services
</div><div>Personnel Services
</div><div>C&amp;H Analyst
</div><div>11150 International Drive
</div><div></div><div>Rancho Cordova, CA 95670
</div><div>Closed holidays and weekends.
</div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Statement of Qualifications -
<p>In addition to the required documentation listed above, a Statement of Qualification (SOQ) must be submitted with your application. Please see the Statement of Qualifications and Instructions section below for more detailed instructions.</p></li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><div>The ideal candidate will possess a combination of the following knowledge, skills, and abilities:</div><div><br>
Strong proficiency in Microsoft Excel, including pivot tables, formulas, MACRO&rsquo;s and data visualization tools. Ability to analyze and interpret large datasets and prepare accurate financial reports and forecasts. Demonstrate the ability to conduct complex analysis and identify trends, variances, and potential issues. Excellent written and verbal communication skills, with the ability to present financial data clearly to both technical and non-technical audiences. Strong collaboration skills and experience working with county employees, program managers, executives, and external stakeholders. Exceptional attention to detail and accuracy. Ability to manage multiple priorities, meet tight deadlines, and adapt to changing requirements. Understanding of state and departmental budget policies, procedures, and timelines. Familiarity with applicable federal and state laws, rules, and regulations governing public funds and fiscal accountability.</div>
</div></div><div><p>Benefits</p>
<div>Benefit information can be found on the CalHR website and the CalPERS website.
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the position or application process.
</p><p><b>Human Resources Contact:
</b><br>
C&amp;H Analyst<br>
(916) 464-5200<br>
personnelhelp@dcss.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
EEO Officer<br>
(916) 464-5018<br>
DCSSOCR@DCSS.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Additional Application Instructions:</p>
<p></p><p>An electronic application package submitted through your Cal Career account are highly recommended. Applications submitted electronically must be received by 11:59 p.m. on the final filing date. A <b>completed application package</b> must be received in the Human Resources Branch or postmarked by the final filing date and include the following:</p><ul>
<li>On the Examination/Employment Application (STD. 678) enter the Job Control Number and Position Title in the &ldquo;Examination(s) or Job Title(s) For Which You Are Applying&rdquo; Section.</li><li>
Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required Examination/Employment Application STD. 678.
</li><li>For experience/education <b>to qualify during the application screening process</b>, and to ensure that minimum qualifications can be determined, applicants <b>MUST </b>include all employment history on the Employment Application (STD 678) and/or Resume, including <b>detailed job descriptions</b>, <b>hours worked per week</b>, and <b>start/end dates (MM/DD/YYYY).</b> Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.</li><li>
Do not include your Social Security Number, method of eligibility, or LEAP information in your application package.</li></ul><br>
<div></div><p><b>Failure to provide the information listed above may disqualify you from consideration for this recruitment.</b><br>
<br>
All required documents listed in the &ldquo;Required Application Documents&rdquo; section must be submitted.</p><p><br>
If you are unable to apply electronically through your Cal Career account, please mail the required application package to the mailing address provided above in the &ldquo;Application Instructions&rdquo; section. Applications submitted by mail must be postmarked before or on the final filing date. Mailed applications must include a signature.<br>
<br>
If you are using education to meet the Minimum Qualifications for this position, please submit a copy of your unofficial college transcript(s) or diploma. An official, sealed college transcript(s) will be required upon appointment to the position.<br>
<br>
For all questions regarding your Cal Careers account, you may contact the Cal Career Unit at <b>1-(866) 844-8671.</b><br>
<br>
All other questions you can send an email to personnelhelp@dcss.ca.gov or call 1-916-464-5200.</p>
</div><p></p><div><p>Statement of Qualifications Instructions</p>
<p></p><p>In addition to the required documentation listed above, a Statement of Qualification (SOQ) must be submitted with your application. Please see the SOQ and Instructions section below for more detailed instructions.</p><p>
The SOQ is a narrative description of how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.</p><p><b>
PLEASE NOTE:</b> Resumes, letters, and other materials will not be evaluated or considered as responses to the SOQ.</p><p><b>
DISCLAIMER:</b></p><p>
Applicants who fail to submit a SOQ as required will be screened out from the selection process.</p><div><b>
INSTRUCTIONS:</b></div><br>
<div></div><ul>
<li>Must be typed</li><li>
1&rdquo; Margins</li><li>
Font must be Arial 12-point (not higher or lower)</li><li>
Not to exceed two pages</li><li>
Single-sided, Single-spaced</li><li>
Name and JC # on top left corner
</li><li>Indicate the corresponding criteria number for each response</li></ul><br>
<div></div><div><b>SOQ QUESTIONS:</b></div><div><b><br>
</b></div><div><ul><li>Based on the Duty Statement for this position, please describe how your relevant work experience and/or education qualify you for this position.</li></ul></div><br>
<div></div><div><ul><li>Describe your experience working in situations where there are multiple competing demands for your time on complex projects or sensitive issues that required resolution within limited timeframes.</li></ul></div>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

Caltrans - CA Dept. of Transportation

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div>Under the general supervision of the Staff Service Manager II, the Staff Services Analyst (SSA) provides direct administrative support to the District Deputy Director (DDD) of Maintenance and management team of the Division of Maintenance. The incumbent provides relief of administrative details in handling complex and sensitive matters on Division of Maintenance-related issues. The SSA will assist with the overall responsibility of overseeing, planning and coordinating projects assigned by the DDD of Division of Maintenance. This position requires knowledge of the Department's operation and organizational structure. The SSA will perform critical administrative tasks and handles highly sensitivity issues, which requires the incumbent to exercise a high degree of initiative and must be able to maintain a high level of confidentiality.<br>
<br>
<b>PARF# 07-6-474 | JC-498176</b><br>
<br>
<b>Eligibility for hire may be determined by your score on the Staff Services Analyst exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click </b><b>here</b><b> and search by typing in the classification title.</b><br>
<br>
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.<br>
<br>
<b>Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.</b><br>
<br>
https://forms.office.com/g/RyK102ty4G<br>
<br>
https://youtu.be/oC9wIp8QalI<br>
<br>
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.</div><p></p><p>
You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p><b>Position located in District 7 at 100 S. Main St. Los Angeles, CA 90012</b><br>
<br>
<b>Multiple positions </b><b><i>may </i></b><b>be filled from this recruitment.</b><br>
</p><p>Primary work area will be within the District Office located in downtown Los Angeles. May be required to travel to field locations throughout Los Angeles and Ventura counties to perform work requirements. While at their base of operation, employee will work in a climate-controlled office under artificial lighting. The work environment is fast-paced, busy and requires considerable flexibility in managing time, priorities, and assignments. It can be demanding and/or stressful. The incumbent will be using a keyboard/mouse and video display monitor. Some travel may be required, therefore, incumbent must be able to travel using a car or commercial transportation. May be required to sit for long periods of time using office equipment such as a calculate and computer. Overtime may be required and vacations may be restricted, during peak times and fiscal year end closing.<br>
<br>
<i>This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans&rsquo;s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee&rsquo;s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.</i><br>
<br>
<b>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.</b></p>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-498176
</div></div><div><div><b>Position #(s):</b>
</div><div><div>907-605-5157-XXX</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Administrative Support</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>Multiple
</div></div><div><div><b>Work Location:</b> </div><div>Los Angeles County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><p><b>Caltrans Mission:</b> Improving lives and communities through transportation.</p><p><b>
Caltrans Vision:</b> A thriving and connected California.</p><p><b>
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.
</b></p><p><b>Department Website:</b> www.dot.ca.gov
</p><p><b>Director&rsquo;s EEO Policy</b>: https://dot.ca.gov/programs/equal-employment-opportunity</p><div><b>
Director&rsquo;s EEO Policy Statement: </b>https://dot.ca.gov/programs/equal-employment-opportunity</div>
</div></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div><ul><li>Possession of a valid driver&rsquo;s license is required when operating a state owned or leased vehicle.</li></ul><p>
The Statement of Qualifications (SOQ) serves as documentation of each applicant&rsquo;s ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.</p><ul><li>
Describe in detail your experience and qualifications related to this position.</li><li>
Describe your experience in written and verbal communication.</li><li>
Described your experience working with Microsoft Excel, Word, and Outlook.</li><li>
What are your strengths and weakness?</li></ul>
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org. Please redact birthdates and social security numbers.
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 11/22/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Transportation
</div><div>California Department of Transportation
</div><div>Attn: Caltrans DHR Contact - JC-498176
</div><div>1750 E. 4th Street, 1st Floor
</div><div></div><div>Santa Ana, CA 92705
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Transportation
</div><div>Caltrans District 7 Los Angeles
</div><div>Caltrans DHR Contact - JC-498176
</div><div>100 S. Main Street
</div><div></div><div>Los Angeles, CA 90012
</div><div>Closed on weekends and State holidays.
</div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is optional. It may be included, but is not required.</li>
<li>Statement of Qualifications -
<div><b>Statement of Qualifications (SOQ) is required. Failure to submit a Statement of Qualifications will disqualify candidates from the hiring process.
</b></div></li></ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Benefits</p>
<div><div>Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.</div>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
</p><p><b>Human Resources Contact:
</b><br>
Michael Aguirre<br>
(279) 234-2369<br>
michael.aguirre@dot.ca.gov
</p><p><b>Hiring Unit Contact:
</b><br>
Chinwendu Amadi<br>
(213) 220-5930<br>
chinwendu.amadi@dot.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Caltrans EEO Office<br>
(844) 368-3367<br>
Ask.eeo@dot.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Important Application Instructions:</p>
<p><b>The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-498176), PARF 07-6-474 and title of the position (Staff Services Analyst) must be included on the STD. 678 form.</b><br>
<br>
<b>Electronic applications through your CalCareers account are highly recommended and encouraged.</b><br>
<br>
<b>Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.</b><br>
<br>
NOTE: Do not submit the &ldquo;Equal Employment Opportunity&rdquo; questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. <b>Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be </b><b>excluded or removed</b><b> from these documents includes, but is not limited to, your Social Security Number, birth date, driver&rsquo;s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.</b>
</p></div><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

Accenture

<p><b>Skill required:</b> Workforce Dialer - Workforce Management (WFM)<br>
<b>Designation:</b> Workforce Services Analyst<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>3 to 5 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> Adaptable and flexible, Agility for quick learning, Written and verbal communication, Collaboration and interpersonal skills, Ability to work well in a team<br>
<b>What are we looking for?</b> Microsoft Excel Microsoft PowerPoint
<br>
<b>Roles and Responsibilities:</b> Workforce Analytics Workforce Management (WFM) Adaptable and flexible Agility for quick learning Written and verbal communication Collaboration and interpersonal skills Ability to work well in a team</p>
<br>
Any Graduation

Workforce Services Analyst

Department Of Industrial Relations

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>The California Department of Industrial Relations (DIR) Human Resources Office is hiring for highly-motivated individuals with analytical and organizational skills to join our team of talent. DIR is an equal employment opportunity employer that embodies a culture of diversity, inclusion, and equity.<br>
<br>
Under the supervision of the Staff Services Manager I, Classification and Selection Unit, the Staff Services Analyst performs a range of classification and selection assignments for DIR. This includes reviewing, analyzing, and making determinations on hiring packages, reviewing and making recommendations for various requests such as Out-of-Class and Training and Development assignments, and providing consultative services to assigned division hiring managers or their designees. The incumbent also assists in a variety of special projects.
<br>
<br>
<ul><li>Please ensure application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week.</li></ul></div></div><br>
This posting may be used to fill future vacancies in accordance with 2 CCR &sect;249.3<br>
</div><div>To be considered for this Staff Services Analyst job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2105</div><div><br>
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.<br>
</div><p>You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><p>Working Conditions</p>
<p></p><div>This position is located at:<br>
<div>
2180 Harvard Street<br>
Sacramento CA 95815<br>
</div><div>We offer a hybrid work schedule that is consistent with the department&rsquo;s telework policy. The incumbent works in an office and telework setting. The Human Resources Office space is established with sit/stand cubicle workstations and exposed to natural and artificial lighting. Being in a stationary position for long periods of time. The incumbent will use a computer and office equipment including a printer, copier, and telephone.
<br>
<br>
This office will be relocating in December 2025, to the renovated New Labor Agency Building in Downtown Sacramento, at 1416 9th Street.</div></div><div></div>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-498122
</div></div><div><div><b>Position #(s):</b>
</div><div><div>400-107-5157-XXX</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Classification and Selection Analyst</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><div>The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.
</div><div><br>
Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.</div><div><br>
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.</div><div><br>
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the &ldquo;Application Instructions&rdquo; section below and ensure the following:</div><div><br>
<ul><li>Clearly indicate the Job Code #, Position Number and the Title of this position in the &ldquo;Examination or Job Title(s) For Which You Are Applying&rdquo; section located on the first page of your State Examination/Employment Application STD Form 678.
</li></ul></div><div><br>
<ul><li>Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the &ldquo;Explanations&rdquo; section located on the first page of your State Examination/Employment Application STD Form 678.
</li></ul></div><div><br>
<ul><li>Remove and do not submit the &ldquo;Equal Employment Opportunity&rdquo; questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
</li></ul></div><div><br>
<ul><li>Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.</li></ul></div>
</div><p>Department Website: https://www.dir.ca.gov/
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div><div>Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Instructions: No more than two pages with one-inch margins, 12 Arial font. Number and respond specifically to each question in the order they appear in this vacancy announcement. Failure to follow the instructions, or responses that are duplicate, may result in your application not being considered.<ul><li>
Describe your experience performing tasks related to hiring and recruitment. Please include the name of the employer(s) where you performed these tasks.
</li><li>Describe your writing experience that demonstrates your ability to effectively communicate with clients/customers.</li></ul></div><div></div>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 11/20/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Industrial Relations
</div><div>Cert Mailing Address Sacramento
</div><div>Attn: Certifications Unit
</div><div>2180 Harvard Street Suite 160
</div><div></div><div>Sacramento, CA 95815
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Industrial Relations
</div><div>Cert Drop Off Address Sacramento
</div><div></div><div>2180 Harvard Street Suite 160
</div><div></div><div>Sacramento, CA 95815
</div><div></div><div>08:00 AM - 04:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is optional. It may be included, but is not required.</li>
<li>Statement of Qualifications -
<p>Please see Special requirements section of the posting for instructions on the Statement of Qualifications.</p></li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><ul><li>Knowledge and experience in human resources.</li><li>
Ability to conduct completed staff work.</li><li>
Ability to pay attention to detail.</li><li>
Ability to reason logically and utilize a variety of analytical techniques to resolve issues.</li><li>
Ability to establish workload priorities in a fast-paced environment.</li><li>
Strong oral and written communication skills.</li><li>
Strong organizational skills.</li></ul>
</div></div><div><p>Benefits</p>
<div>Benefit information can be found on the CalHR website and the CalPERS website.<br>
<br>
Comprehensive health benefits package with medical, dental, and vision options &bull; Sick leave, vacation leave, or annual leave options available &bull; Retirement plan through CalPERS. Other retirement options include 401(k) and/or 457(b) participation through State of California Savings Plus program &bull; Public transportation subsidy and pre-tax parking program options &bull; 11 paid holidays.
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the position or application process.
</p><p><b>Department Website:</b> https://www.dir.ca.gov/
</p><p><b>Human Resources Contact:
</b><br>
Certification Unit<br>
(800) 564-0771<br>
cert@dir.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Diversity and Inclusion Office<br>
(916) 559-6999<br>
DIO@dir.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Additional Information</p>
<p></p><div>Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.</div><div><br>
Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.
</div><div><br>
If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.</div><div><br>
Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, &amp; Hiring Unit at (800) 564-0771.</div><div><br>
Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey</div>
</div><p></p><div><p>DIR Mission and Core Values</p>
<p></p><div>Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.</div><div><br>
Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.
</div><div><br>
Service - We are committed to responsibly serving the public and value their trust.</div><div><br>
Respect - We treat others with dignity, courtesy and consideration.</div><div><br>
Quality - We take pride in providing the public with accurate and timely services.</div><div><br>
Transparency - We conduct ourselves with openness and accountability in all aspects of our work.</div>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

Department of Resources Recycling & Recovery

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p>The position is limited term and may be extended for another 12 months or may become permanent.<br>
<br>
Do you enjoy a fast-paced workplace? Do you have a passion for environmental issues? The Participant Management Unit at CalRecycle is looking for a dynamic, highly motivated individual that wants to work in a multi-tasking environment to help administering the Beverage Container Recycling Program!
<br>
<br>
We are looking for a strong communicator with tact and professionalism who is self-driven, creative, and customer-focused to assist with educating, training and providing technical assistance to Beverage Manufacturers and Distributors (BM &amp; DS) to be compliant with their responsibilities to the Program as mandated by the California Beverage Container Recycling and Litter Reduction Act. To be successful in this position, you will need to work cohesively with a team, and be open minded and flexible to new ideas and solutions. The classification for this position is Staff Services Analyst (SSA).
<br>
<br>
This position will leverage your skills to independently perform a full range of more responsible, varied and complex work associated with the Program. The SSA will analyze a wide range of program related issues to advise the Unit supervisor in the development of program alternatives, policies and procedures.<br>
<br>
This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position&rsquo;s designated headquarters location, as indicated on their duty statement, at their own expense. <b>Beginning July 1st, 2026, it is anticipated the position will be office-centered and employees will be expected to report to the office at least four days per week.</b></p><p>
</p><p>You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-498565
</div></div><div><div><b>Position #(s):</b>
</div><div><div>835-427-5157-923</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Staff Services Analyst</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>12 Month Limited Term - Full Time
</div></div></div></div><div><p>Department Information</p>
<div><p>California&rsquo;s Department of Resources Recycling and Recovery (CalRecycle) brings together the state&rsquo;s recycling and waste management programs to move the state towards a circular economy that reduces waste and reuses all materials.</p><p>
Through landmark initiatives like the Integrated Waste Management Act and Beverage Container Recycling and Litter Reduction Act, California works toward a society that uses less, recycles more, and takes resource conservation to higher and higher levels.</p><p>
CalRecycle&rsquo;s Mission: Protecting California&rsquo;s environment and climate for the health and prosperity of future generations through the reduction, reuse and recycling of California resources, environmental education, disaster recovery and the transition from a disposable to a fully circular economy.</p><p>
CalRecycle values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect the environment and preserve resources by empowering Californians to reduce, reuse, and recycle. Join CalRecycle to improve the lives of all Californians.</p>
</div><p>Department Website: http://www.calrecycle.ca.gov
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div>When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 25-089 &amp; Position # 835-427-5157-923 in the &ldquo;Job Title(s)&rdquo; section of the Standard State Application or you will not be considered for the position.<br>
<br>
If you would like to use education in conjunction with experience to satisfy the minimum qualifications, you must attach a copy of your degree and/or transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 11/20/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Resources Recycling &amp; Recovery
</div><div>N/A
</div><div>Attn: Human Resources - RPA 25-089
</div><div>P.O. Box 4025, MS 19A
</div><div></div><div>Sacramento, CA 95812-4025
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Resources Recycling &amp; Recovery
</div><div>N/A
</div><div>Human Resources - RPA 25-089
</div><div>1001 I Street, 19th Floor
</div><div></div><div>Sacramento, CA 95812-4025
</div><div></div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is optional. It may be included, but is not required.</li>
<li>Supplemental Application -
<p>Applicants must submit a Supplemental Application for this recruitment. Please see &quot;Supplemental Application Questions&quot; section below for instructions.</p></li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><ul><li>Experience in providing excellent customer service via phone</li><li>
Effective communication skills, both orally and in writing</li><li>
Experience in explaining complex issues in simple language</li><li>
Experience in understanding and interpret government codes, rules and regulations</li><li>
Experience in researching and analyzing a variety of information</li><li>
Experience in working with numbers</li><li>
Experience with using Databases</li><li>
Bilingual desired Spanish/English (desired but not required)</li></ul>
</div></div><div><p>Benefits</p>
<div><div>In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at CalHR Benefits Website - CalHR</div>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
</p><p><b>Department Website:</b> http://www.calrecycle.ca.gov
</p><p><b>Human Resources Contact:
</b><br>
Human Resources - RPA 25-089<br>
(916) 341-6646<br>
careers@calrecycle.ca.gov
</p><p><b>Hiring Unit Contact:
</b><br>
Carmen Boylen<br>
(916) 322-8299<br>
carmen.boylen@calrecycle.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
EEO Officer<br>
(916) 341-6660<br>
EEO@calrecycle.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Supplemental Application Questions</p>
<p>Two (2) Supplemental Application Questions are listed below. Applications submitted without answering the Supplemental Application Question will not be considered for the position. When answering the Supplemental Application Question, applicants must follow these guidelines:</p><ul><li>
Responses must be typed and limited to one (1) single spaced page, with 1&quot; margins, using Arial 12-point font size.</li></ul>
 Supplemental Application Question:
<ul><li>Please describe your experience with providing effective customer service on the telephone.</li><li>
Describe your experience in dealing with a variety of individuals at all levels in an organization, including your ability to effectively communicate and interact both verbally and in writing.</li></ul><div><b>
Please note Resumes, letters, transcripts, degrees, your state application, cover letters and other materials </b><b><i>will not</i></b><b> take the place of the Supplemental Question. Simply copying and pasting your resume will also not be accepted.</b><b><i> Responses must be numbered and submitted in the same order. Applications received without a Supplemental Question may be rejected.</i></b></div><br>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Join JP Morgan&rsquo;s Manual Payments Reference Team and be part of a leading trustee and custodian organization. Our team ensures seamless pension payments and delivers essential services to retirees across the US. Experience a dynamic environment focused on enhancing participant satisfaction and operational excellence</p><p><b>
Job Summary
</b><br>
As a Trading Services Analyst in Manual Payments Reference Team, you will be instrumental in supporting daily operations by manually updating reference data for payees based on client instructions. You will report to an Associate (Process Manager) and ensure strict adherence to risk and control guidelines while maintaining high standards of accuracy. This role requires processing client directives during U.S. hours, necessitating a dedicated night shift schedule.</p><p><b>
Job Responsibilities</b></p><ul><li>
Understand complex products and structures to implement changes</li><li>
Ensure payment instructions are authenticated and authorized</li><li>
Respond promptly to queries and resolve client issues</li><li>
Meet all relevant deadlines and control requirements</li><li>
Provide accurate and complete MIS reports</li><li>
Assist in training team members on job functions and procedures</li><li>
Process backup tasks and identify improvements in work practices</li><li>
Work independently and proactively identify tasks</li><li>
Participate in function rotation within the group</li><li>
Process client directives during U.S. hours in a night shift role</li><li>
Maintain high standards of work quality and efficiency</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
Graduate with minimum 5 years in International Payment Processing Operations</li><li>
Demonstrate experience in various aspects of payment processing</li><li>
Communicate effectively at all levels and be a team player</li><li>
Exhibit excellent written and oral communication skills in English</li><li>
Approach problem-solving proactively and escalate issues appropriately</li><li>
Maintain a strong client focus</li><li>
Possess strong PC and analytical skills</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Utilize knowledge of MS Access, Excel, PowerPoint, and Word</li><li>
Adapt to new technologies and processes quickly</li><li>
Demonstrate leadership potential and initiative</li><li>
Exhibit strong organizational and multitasking abilities</li><li>
Show attention to detail and accuracy in work</li><li>
Display a commitment to continuous learning and improvement</li><li>
Foster a collaborative and supportive team environment</li></ul><p><br>
</p><b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Trading Services Analyst

Search 10000+ Services analyst jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 services analyst jobs NEAR_ME

STAFF SERVICES ANALYST

STAFF SERVICES ANALYST

STAFF SERVICES ANALYST

Workforce Services Analyst

STAFF SERVICES ANALYST

STAFF SERVICES ANALYST

Trading Services Analyst