shared services and outsourcing manager

Revolut

<div>About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products &mdash; including spending, saving, investing, exchanging, travelling, and more &mdash; help our 65+ million customers get more from their money every day.
As we continue our lightning-fast growth,&zwnj; 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work&trade;. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
The Outsourcing team is responsible for managing and overseeing outsourcing risks and other third-party arrangements, including regulatory obligations, operational resilience, and exit strategies.
We&rsquo;re looking for an Outsourcing Manager to collaborate with Compliance, Risk, and service delivery teams to help manage ongoing supplier, and intra-group relationships. You'll ensure proper documentation and regulatory reporting deliverables related to third-party management.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing<ul><li>
Identifying activities for outsourcing and finding the correct partners</li><li>
Managing the complete vendor lifecycle, including due diligence, onboarding, agreements, renewals, off-boarding, and exit plans</li><li>
Managing third-party risk activities, including onboarding, due diligence, risk assessments, and ongoing vendor monitoring</li><li>
Implementing policies and operating models for third-party and supply chain risk management</li><li>
Defining, monitoring, and ensuring that required outsourcing SLAs are met and enforced</li><li>
Liaising with internal stakeholders on outsourcing matters within group entities</li><li>
Overseeing internal governance processes for outsourcing approvals and vendor lifecycle changes</li><li>
Providing clear guidance for staff on third-party risk management procedures, risk assessments, and their ongoing accountability</li><li>
Ensuring regulatory compliance</li><li>
Preparing regular reports to senior management on the status of outsourcing activities, the risks, compliance, and performance metrics</li></ul>
What you'll need<ul><li>
A bachelor's degree or equivalent in a relevant field, such as finance, business administration, or economics</li><li>
6+ years of experience in a role involving outsourcing or third-party risk management</li><li>
An excellent understanding of outsourcing and business resilience regulations in retail financial services</li><li>
A proven ability to develop service management frameworks and conduct ongoing outsourcing risk assessments</li><li>
Fluency in English</li></ul>
Nice to have<ul><li>
A risk management qualification</li><li>
Executive and board-level interaction experience</li><li>
Established relationships with key industry stakeholders</li><li>
A background in financial services</li></ul>
Building a global financial super app isn&rsquo;t enough. Our Revoluters are a priority, and that&rsquo;s why in 2021 we launched our inaugural D&amp;I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We&rsquo;re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That&rsquo;s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.<ul><li>Only apply through official Revolut channels. We don&rsquo;t use any third-party services or platforms for our recruitment.</li><li>Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.</li></ul>
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it&rsquo;s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice</div>

Outsourcing Manager

The Emirates Group

Job Description
 
HR Generalist - Shared Services
 
Job Purpose: 
Jobholder will support ESC department in delivering a high touch and effective HR service for all EKFC employees. The incumbent will be responsible for implementing and effectively carrying out the end-to-end administration activities of the entire employee lifecycle, as well as getting involved in process improvement projects of ER/COE*s. He / she will support employee services function to ensure effective & efficient customer service for employees at all levels.
 
Key Result Areas: 
1. Assigns work to the Human Resources Assistant and ensures that these employees meet the SLA targets with respect to leave, tickets, attendance and transfers to enable the on-time completion of the ERP processes for payroll processing.
 
2. Resolves any concerns or disagreement on SLA or otherwise that may affect successful implementation of transaction by mutual discussion with the process owner or by timely escalation to the supervisor.
 
3. Raises queries with the respective process owners for any data updates that do not comply with policy or contain errors and escalating to the HR Specialist any matters that cannot be resolved directly with the process owner.
 
4. Maintains the SLA standards for the processes relating to systems update of new starters, internal transfers, promotions, salary increases, and changes to personal details, terminations and management reports by proactively checking the accuracy and appropriateness of the data received for entering a successful transaction on time in ERP.
 
5. Seeks feedback through survey and assessment conducted for new Joiners and for employees leaving the organization and suggests areas of improvement on customer service.
 
6. Processes administrative transactions in accordance with HR policies and employee code of conduct. Reports cases of absconding employees and loss of passport immediately to the seniors and concerned authorities.
 
7. Conducts pre and post payroll verification and validation of time and attendance and take corrective actions in case of discrepancies
 
8. Takes a cost effective, considered stance to risk assessment linking in with the compensation and benefits teams and escalating issues as appropriate to the HR Coordinator before escalation to the relevant Centre of Excellence
 
Maintains accurate information while using external government portal and ensure no additional payments / fines are made on behalf of the company. Works with Immigration and Laboure Departments with regard to obtaining visa formalities (new, renewal, release and cancellation) including visit visas.
 
9. Supports development and implementation of HR policies, procedures, standard letter templates, forms and tools. Maintain an updated HR Knowledge database; a common repository for standard operating procedures (SOPs), letter templates, forms and tools to promote operational consistency.
 
10. Contributes to continuous improvement efforts through improvement projects, work simplification etc. to achieve better efficiency and enhancement of internal customer experience.
 
11. Organizes, updates and maintains employees* data in HR systems. Process HR transactional matters (e.g. mass HR data change, leave correction, employees' certification etc.). Escalates system enhancement request and bugs to HRIS team for prioritization and system troubleshooting.
 
Job Context: 
The jobholder will be responsible for administration of Employee shared services department.
 
Job involves reviewing and verification offend to end administration process of allocated HR shared services function, answering or escalating, where appropriate, any questions from the business or employee
 
Job involves co-ordination with government authorities and medical fitness center to ensure on boarding and visa renewal formalities and completed on time.
 
He/she will be fully accountable for ensuring employee data is maintained and governed in accordance with company policy / processes and practices followed.
 
He/ she will demonstrate excellent customer service skills for employees with dignity and respect. Able to diffuse problems and alert Coordinator/Manager of potential issues. Accepts responsibility and maintains confidentiality.
 
He/ she will be expected to be accountable and proactive, designing and driving solutions to improve operational efficiency and client service, building and maintaining strong relationships with stakeholders including, but not limited to, Legal, Government organizations, Consulates, Police department etc.
 
Keeps himself/herself informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements.
 
Knowledge, Skills & Minimum Experience: 
Education Qualification: 
a) A bachelor*s degree in the relevant field or equivalent qualification with specialization in Human Resources Management.
 
b) Completed all necessary professional/ operational training at intermediate level.
 
Work Experience: 
a) Minimum 4 years of experience
 
b) Area of Experience: Shared Services Operations environment performing a processing /administrative role where efficiency and customer experience is key.
 
Skills: 
c) Effectively communicate service delivery issues / recommendations to management both within and outside of shared services Team
 
d) Service oriented with proficiency in oral/written communication and interpersonal skills
 
e) Must have high level of interpersonal skills to handle sensitive and confidential information and situations. Position continually requires demonstrated poise, tact and diplomacy.
 
f) Adapts to changes in work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
 
g) Ability to multitask in a fast-paced environment.
 
h) Ability to communicate and work professionally with senior level management and internal / external contacts.
 
i) Demonstrates accuracy, thoroughness, and monitors own work to ensure quality.
 
j) Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
 
k) Identifies and resolves problems in a timely manner and gathers and analyses information skillfully.
 
l) Ability to develop a working knowledge of regulations, policies and procedures involved in the administration of the ERP system.
 
m) Thorough knowledge Microsoft Office applications and an expert in Excel and analytics.

HR GENERALIST - SHARED SERVICES

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Provide leadership oversight for centralized Payroll, Staff Travel, and Employee Services, ensuring compliance with labor and employment laws. This role is pivotal in efficiently providing services to employees and driving change initiatives to improve employee experience.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Implement and maintain a centralized shared services model within HR to optimize resources, streamline processes, provide efficient services, and improve employee experience.
 </li>
 <li>
 Build a high-performing HR Shared Services Team with a simple, adaptable, and efficient structure.
 </li>
 <li>
 Drive ongoing improvements by standardizing, automating, and consolidating processes to support HR strategy goals. Identify and troubleshoot problem areas in service delivery processes, recommending solutions.
 </li>
 <li>
 Create the strategy, build the tactical plan and roadmap and implement to create a seamless and digital employee experience-
 </li>
 <li>
 Drive operational performance and service excellence within the HR Shared Services team, monitoring performance against defined standards.
 </li>
 <li>
 Proactively identify and implement opportunities to improve employee experience through internal and vendor protocol changes. Monitor internal control procedures to ensure accountability.
 </li>
 <li>
 Seek opportunities to automate processes, leverage technology, and optimize resources to enhance service levels and manage costs.
 </li>
 <li>
 Provide direction and oversight for the Payroll function across all companies, ensuring compliance with local laws and Air Arabia Group standards. Support and guide Payroll team members regarding system processes, enhancements, and new employment conditions.
 </li>
 <li>
 Oversee and direct the Employee Services &amp; Staff Travel function, ensuring optimal resource use, standardized processes across the Group, and enhanced service delivery.
 </li>
 <li>
 Ensure efficient management of documentation processes (visas, residency permits, medical processes) through in-house or outsourced agreements, maintaining agreed service level standards through regular monitoring and corrective actions.
 </li>
 <li>
 Enhance employee experience and bring efficiencies to centralized insurance benefits processes. Automate processes where possible to improve service levels and response times.
 </li>
 <li>
 Develop robust processes to maintain the integrity of all systems and data across functions.
 </li>
 <li>
 Generate analytical reports with insights and recommendations for management action.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelor's degree in Economics, Human Resources, Human Sciences, Technology, Business Administration, Management, or equivalent from a recognized university. An MBA with a major in the specified or related area is preferred.
 
 
 
 Work Experience
 
 
 
 <ul>
 <li>
 10+ years of comprehensive working experience in Human Resources, preferably in the airline industry, with at least 3 years in a managerial role leading HR Shared Services.
 </li>
 <li>
 Experience in a mid-sized organization operating on a regional/multinational level.
 </li>
 <li>
 Analytical mindset with experience in process improvement and change management.
 </li>
 <li>
 Strong communication, leadership and team management skills.
 </li>
 <li>
 Digitally Savvy, Proficient in MS Office, particularly Excel and data reporting tools
 </li>
 <li>
 Proven project management knowledge
 </li>
 <li>
 Ability to identify and mitigate operational risks.
 </li>
 <li>
 Experience in driving change initiatives and continuous improvement.
 </li>
 <li>
 Knowledge of local labor and employment laws and regulations.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively.
 </li>
 </ul>
</div>

Manager - Shared Services

Confidential Government

<div>
 <ul>
 <li>
 
 Role Overview:
 
 </li>
 </ul>
 
 We are seeking a highly accomplished and strategic executive of Shared Services to provide executive leadership over the centralization, optimization, and scaling of our core corporate. you will be responsible for driving significant cost savings, enhancing service delivery and quality, and ensuring the operational infrastructure supports the transformation and change initiatives.
 
 
 
 
 <ul>
 <li>
 
 The scope of the role includes executive oversight of:
 
 </li>
 </ul>
 
 
 
 
 
 Finance &amp; Budgeting Services:
 
 Transactional accounting (AP/AR), treasury support, and internal budgeting/reporting administration.
 
 
 
 
 
 
 Procurement &amp; Strategic Sourcing:
 
 category management, vendor relations, and P2P (Procure-to-Pay) process efficiency.
 
 
 
 
 
 
 Warehousing &amp; Logistics:
 
 Inventory management, inbound/outbound logistics, and distribution center operations.
 
 
 
 
 
 
 Administration Services:
 
 Corporate facilities management and general administration support.
 
 
 
 
 <ul>
 <li>
 
 Key Responsibilities:
 
 </li>
 </ul>
 
 
 
 
 
 Strategy &amp; Transformation:
 
 Design, champion, and execute a multi-year strategy for the Shared Services Operating Model, leveraging best practices, technology (e.g., ERP, RPA), and process standardization across all functions.
 
 
 
 
 
 
 Operational Excellence:
 
 Define and implement robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to monitor and ensure consistent, high-quality, and cost-effective service delivery to all internal business partners.
 
 
 
 
 
 
 Financial Impact:
 
 Identify and implement efficiency projects that result in measurable cost reductions and working capital improvements across the shared services portfolio.
 
 
 
 
 
 
 Team Leadership:
 
 Recruit, mentor, and lead a diverse, global team, fostering a culture of continuous improvement, customer service focus, and operational rigor.
 
 
 
 
 
 
 Stakeholder Management:
 
 Manage relationships with executive leadership and business unit heads, acting as the key business partner to ensure service offerings align with evolving strategic needs.
 
 
 
 
 <ul>
 <li>
 
 Academics and experience:
 
 </li>
 </ul>
 
 
 
 
 
 Academics:
 
 Bachelor&rsquo;s degree in Business Administration, Finance, Supply Chain, or a related field is required.
 
 
 
 
 
 
 Experience:
 
 10+ years of leadership experience, with at least 5 years in leading a multi-functional Shared Services or Business Services (GBS) organization.
 
 
 
</div>

VP , GM of Shared Services

LetsGo Legal Advisory

Hiring: Business Development Manager &ndash; Tech Outsourcing (US Market)We are looking for an experienced Business Development Manager with a strong background in the Tech Outsourcing / IT Services industry, who can drive growth in the US market.Role Overview: The ideal candidate will be responsible for lead generation, client acquisition, and onboarding US clients, with hands-on experience in cold calling and US business development processes.Key Responsibilities:<ul><li>Generate qualified leads for tech outsourcing services (IT, software, accounting, back-office, etc.).</li><li>Perform cold calling, emailing, and LinkedIn outreach for the US market.</li><li>Identify client requirements and propose suitable outsourcing solutions.</li><li>Manage end-to-end client onboarding and handover to delivery teams.</li><li>Build and maintain strong relationships with US clients.</li><li>Achieve monthly/quarterly sales targets and revenue goals.</li><li>Maintain CRM, sales pipeline, and reporting.</li></ul>Required Skills &amp; Experience:<ul><li>6+ years of experience in Business Development / Sales in the Tech Outsourcing or IT Services industry.</li><li>Proven experience in US process &amp; US market sales.</li><li>Strong exposure to cold calling, lead generation, and client acquisition.</li><li>Excellent communication &amp; negotiation skills (verbal and written).</li><li>Comfortable working in US time zones.</li><li>Experience with CRM tools and sales pipelines is a plus.</li></ul>Why Join Us?<ul><li>Opportunity to work with global US clients</li><li>Growth-oriented environment</li><li>Performance-based incentives</li><li>Long-term career opportunity in a growing outsourcing firm</li></ul>Job Type: Full-timePay: ₹45,000.00 - ₹90,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: Remote

Business Development Manager (BDM)

Transguard Group

<div>
 
 Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management &amp; Aviation. Transguard Group is the UAE&rsquo;s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!
 
 
 
 
 
 We are currently recruiting for an
 
 Assistant Operations Manager
 
 
 - Hospitality Services
 
 to join our Manpower Services team in Dubai.
 
 
 
 
 
 
 Scope
 
 
 
 Support the smooth and efficient operation of contracts and accounts in coordination with site supervisors, administrative support, and the Account Manager.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Financial
 
 
 <ul>
 <li>
 Oversee all daily deployments of staff to assigned contracts.
 </li>
 <li>
 Responsible for the timely and accurate submission of monthly Time &amp; Attendance.
 </li>
 </ul>
 
 
 
 
 
 Customer
 
 
 <ul>
 <li>
 Key point of contact with client site teams for all operational matters.
 </li>
 <li>
 Develop strong relationships with the client POC to facilitate the growth of contracts.
 </li>
 <li>
 Management of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process.
 </li>
 <li>
 Develop a strong and trusted relationship with employees through daily interaction, assisting in resolving simple queries and concerns raised.
 </li>
 </ul>
 
 
 
 
 
 Process
 
 
 <ul>
 <li>
 Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments, and accommodation to ensure operational targets are achieved.
 </li>
 <li>
 Encouraged to identify areas of improvement to enhance efficiencies and processes across the business unit.
 </li>
 <li>
 Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.
 </li>
 </ul>
 
 
 
 
 
 Innovation
 
 
 <ul>
 <li>
 Identify areas where repetitive tasks can be automated.
 </li>
 <li>
 Reduce the amount of manual data and identify automated processes where possible.
 </li>
 </ul>
 
 
 
 
 
 Selection Criteria
 
 
 <ul>
 <li>
 3-4 years&rsquo; experience in an outsourcing company or similar large-scale workforce
 </li>
 <li>
 UAE Driver's License
 </li>
 <li>
 Proficient in computer
 </li>
 <li>
 Good reporting skills
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Conflict resolution skills
 </li>
 <li>
 Able to work flexible shift times to suit operational/client requirements
 </li>
 </ul>
</div>

Assistant Operations Manager - Hospitality Services

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 A Business Unit Manager will be managing a team of Operations Managers who are responsible for maintaining and improving the operations by monitoring system performance and identifying and resolving problems. Meeting financial targets by estimating performance requirements and preparing annual budgets. Also will be presenting monthly and annual action plans and objectives, playing a critical role in ensuring efficiency, productivity, and overall success.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Maintain and improve operational performance by monitoring system performance and identifying and resolving problems.
 </li>
 <li>
 Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
 </li>
 <li>
 Communicate effectively with stakeholders at all levels, including senior management, employees, and external partners.
 </li>
 <li>
 Develop and implement operational strategies that align with the organization's overall goals.
 </li>
 <li>
 Identifies process improvement opportunities and implement best practices to enhance efficiency and effectiveness.
 </li>
 <li>
 Ensure compliance with relevant regulations and standards
 </li>
 <li>
 Meet financial targets by estimating performance requirements and preparing annual budgets.
 </li>
 <li>
 Monitor and control cost to ensure profitability.
 </li>
 <li>
 Prepare and present monthly and annual action plans and objectives to ensure ensuring efficiency, productivity, and overall success.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 2 year Experience working as a Business Unit Manager in an outsourcing or contact center operation.
 </li>
 <li>
 Excellent command of the English language, with excellent verbal and written skills.
 </li>
 <li>
 Excellent leadership, people management, communication and influencing skills at a senior level
 </li>
 <li>
 Target oriented and able to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
 </li>
 <li>
 Ability to build and maintain strong client relationships
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Senior Operations Manager

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