site head

Godrej Properties Limited

<div>
 
 
 Location: Kharghar, Navi Mumbai
 
 
 
 
 Role &amp; responsibilities:
 
 
 
 
 Financial
 
 
 <ul>
 <li>
 Budgeting: Provides inputs pertaining to sales performance, manpower requirements, market competition, sales projections as an input to AOP
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 Estimates marketing budget for the site as an input to AOP including promotions/sales manpower/ broker commissions
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 Recommends allocations from budget
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 Sales Planning: Creates and recommends a sales strategy for achievement of assigned sales targets e.g launch plan for new project
 </li>
 </ul>
 
 
 Operational
 
 
 <ul>
 <li>
 Channel Partners: Meets &amp; monitors channel partners, screens potential partners &amp; communicates company terms and conditions
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 Assigns sales targets to team
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 Tracks the Sales Inventory
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 Setting Channel Distribution &amp; Driving Channel Business
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 Interacts with customers in converting potential leads and negotiates with customers
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 Lead Generation: Generate and manage leads &amp; lead management
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 Explores new opportunities in corporate sales in the region
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 Sales Admin: Ensures management of all aspects of after-sales relationship with customers, systemic input &amp; management of data
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 Ensure site experience as per Brand norms
 </li>
 </ul>
 
 
 People
 
 
 <ul>
 <li>
 Defines and sets work objectives for team members
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 Balances work allocation in team
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 Reviews tasks completed by team members and conduct regular performance reviews
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 Completes performance appraisals of team
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 Carries out team building &amp; engagement activities
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 </ul>
 
 
 Process Adherence &amp; Improvement
 
 
 <ul>
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 Identifies processes/procedures in own work area that need improvement
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 Recommends process improvement ideas to streamline efficiency/costs/productivity
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 Undertakes process improvement activities in own work area
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 Complies with company defined guidelines and processes
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 Adheres to project timeline
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 </ul>
 
 
 Learning and Development
 
 
 <ul>
 <li>
 Identifies self-development needs
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 Take concrete steps to pursue self-development through training, education, projects etc.
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 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 :
 
 <ol>
 <li>
 MBA in Marketing &amp; Sales, 8-15 years relevant experience in sales in closing &amp; sourcing for real estate/ construction industry.
 </li>
 <li>
 Must have minimum 6+ years of experience in managing sales for Navi Mumbai residential projects.
 </li>
 </ol>
</div>

Site Head Sales- Kharghar

YES BANK

<div>
 
 Job Title:
 
 Product Head
 
 
 
 Functional Title:
 
 Product Head
 
 
 
 Grade:
 
 G4
 
 
 
 Management Band:
 
 Middle Management
 
 
 
 Business Unit:
 
 Commercial &amp; Retail Assets Division
 
 
 
 Department:
 
 Product
 
 
 
 Location:
 
 YBH, Mumbai
 
 
 
 Reporting To:
 
 Business Head / Business Manager
 
 
 
 Direct Reports:
 
 3&ndash;4
 
 
 
 Role Summary
 
 
 
 The Product Head is responsible for managing the product lifecycle and driving business outcomes through strategic planning, product development, and supporting the sales force. This is a leadership role requiring team management, stakeholder engagement, and alignment with organizational objectives to ensure growth and profitability.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic / Managerial Responsibilities
 
 
 
 <ul>
 <li>
 Design and implement strategies to drive business for assigned products.
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 Conduct periodic reviews and update strategies to meet Business Unit objectives.
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 Collaborate with leadership to align product goals with organizational vision.
 
 
 </li>
 </ul>
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Lead product planning, development, and marketing initiatives.
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 Ensure products meet customer needs and market demands.
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 Drive business growth through product enhancements and new product incubation.
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 Streamline processes for improved efficiency and ease of doing business.
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 Maintain an ideal mix of product lines and portfolio quality.
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 Monitor market trends and take corrective/preventive actions.
 </li>
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 Oversee training programs for sales teams on product features and processes.
 </li>
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 Track and review team performance against defined targets.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set and monitor performance goals for self and team.
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 Identify development needs and create learning plans for team members.
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 Coach, mentor, and build knowledge within the team on processes, regulations, and best practices.
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 Foster a culture of continuous improvement and professional development.
 
 
 </li>
 </ul>
 
 Risk &amp; Internal Control
 
 
 
 <ul>
 <li>
 Ensure compliance with internal controls and risk management frameworks.
 </li>
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 Drive sourcing mix across different channels and customer segments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum: Bachelor&rsquo;s degree in any field
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 Preferred: Master&rsquo;s degree
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 12&ndash;15 years of experience in Banking/NBFCs.
 </li>
 <li>
 At least 8&ndash;10 years in product management and leadership roles.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong strategic thinking and business acumen.
 </li>
 <li>
 Expertise in product lifecycle management.
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Ability to lead and motivate teams.
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 <li>
 Knowledge of market trends and regulatory requirements.
 </li>
 </ul>
</div>

Product Head

Shoppers Stop

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 Role: Area Admin &amp; Maintenance Head
 
 
 
 
 Reporting To: Head Admin &amp; Maintenance
 
 
 
 
 Qualification: (Degree in Engineering / Diploma in Electrical)
 
 
 
 
 Experience: Min.5-year experience
 
 
 
 
 Salary: Upto 10 lac p.a (neg.)
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 Role and Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and control RNM &amp; admin costs for the zone.
 </li>
 <li>
 Utilize MIS for budget vs. actual expenditure comparisons.
 </li>
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 Track energy consumption for the zone.
 </li>
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 Provide executional support for central projects like IoT automation and energy conservation initiatives.
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 Assist store admin with fire safety audits, trainings, and fire drills.
 </li>
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 Ensure 100% statutory compliance for the zone.
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 Provide necessary admin and technical support for new store launches and renovations.
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 <li>
 Ensure smooth handover and timely rectification of snags for new and renovated stores.
 </li>
 </ul>
 
 
 
 
 
 
 Top KPI&rsquo;s (Ideally Measurable) for this role are
 
 
 
 <ul>
 <li>
 Support Unit Admin maintenance team in controlling costs within Zone budget.
 </li>
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 Track energy consumption across the zone.
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 Execute innovative central projects such as IoT Automation, CE solutions, and energy conservation projects under the guidance of Head Admin-Maintenance.
 </li>
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 Assist store admins with fire safety audits and trainings.
 </li>
 <li>
 Ensure compliance with statutory regulations for the zone.
 </li>
 <li>
 Provide administrative and technical support for new store launches and renovations within the zone.
 </li>
 </ul>
 
 
</div>

Area Admin and Maintenance Head

Aerem

<div>
 
 
 Job Description: Head of Customer Lifecycle &amp; Engagement (CRM, Call Center, Loyalty &amp; BTL Marketing)
 
 
 
 
 Sector:
 
 Green Fintech / Solar Direct-to-Consumer (D2C)
 
 
 
 Location:
 
 Ghatkopar, Mumbai
 
 
 
 
 
 
 ABOUT AEREM
 
 
 
 Aerem is India's end-to-end platform making solar adoption simple for MSMEs and homeowners, empowering them to harness the power of sun and reduce electricity cost by up to 80%.
 
 
 Our strength lies in delivering a comprehensive approach that addresses every friction point in solar adoption from finding the right installer to ensuring the right price, equipment, quality, and financing. We operate India's only RBI-licensed solar-focused NBFC and SunStore, a B2B marketplace that connects OEMs, distributors, and installation partners in a seamless ecosystem. This entire experience comes together on our integrated digital platform, allowing customers to manage their solar journey, from start to savings, in one place.
 
 
 Backed by Blume Ventures, UTEC, Avaana Capital, British International Investment (BII), SE Ventures, and Riverwalk Holdings, we are dedicated to transforming India's solar energy landscape while delivering exceptional returns for businesses and supporting local solar entrepreneurs.
 
 
 
 
 
 
 The Mission
 
 
 
 We are building the future of sustainable energy. Our mission is to make solar adoption seamless and affordable through innovative fintech solutions and a direct-to-consumer approach.
 
 
 As the
 
 Head of Customer Lifecycle &amp; Engagement
 
 , you will be the architect of the customer journey after the initial click. You will lead the transition from "lead" to "loyalist," overseeing our high-touch call center, data-driven CRM strategies, community-focused loyalty programs, and high-impact BTL (Below-The-Line) field marketing.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. CRM &amp; Marketing Automation
 
 
 <ul>
 <li>
 
 Journey Mapping:
 
 Design and execute end-to-end communication workflows (Email, WhatsApp, SMS, Push) to nurture leads through the solar financing funnel.
 </li>
 <li>
 
 Segmentation:
 
 Use data to segment customers based on geography, credit profile, and energy needs to deliver hyper-personalized content.
 </li>
 <li>
 
 Retention:
 
 Implement "Save" programs to reduce churn in the pipeline and maximize Customer Lifetime Value (CLV).
 </li>
 </ul>
 
 
 2. Call Center &amp; Inside Sales Leadership
 
 
 <ul>
 <li>
 
 Operations Management:
 
 Lead and scale an internal/outsourced call center focused on lead qualification, financing assistance, and post-installation support.
 </li>
 <li>
 
 Performance Metrics:
 
 Own KPIs including First Response Time, Conversion Rate (Lead-to-Audit), and Net Promoter Score (NPS).
 </li>
 <li>
 
 Training:
 
 Develop scripts and empathy-based communication frameworks that simplify complex fintech and solar concepts for homeowners.
 </li>
 </ul>
 
 
 3. Loyalty &amp; Referral Programs
 
 
 <ul>
 <li>
 
 Advocacy Strategy:
 
 Build a "Solar Ambassador" program that incentivizes existing EPC partners for their purchase and to refer to their other EPC friends&mdash;a critical growth lever in D2C solar.
 </li>
 <li>
 
 Community Building:
 
 Create exclusive perks and educational content for the "green community" to foster long-term brand affinity.
 </li>
 </ul>
 
 
 4. BTL &amp; Field Marketing
 
 
 <ul>
 <li>
 
 Local Activations:
 
 Plan and execute hyper-local marketing efforts including community workshops, "solar demo days," and partnerships with local resident associations (HOAs).
 </li>
 <li>
 
 Collateral &amp; Experience:
 
 Manage the creation of physical touchpoints (flyers, branded merchandise, event booths) that resonate with the local environment.
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 <ul>
 <li>
 
 The Hybrid Leader:
 
 You are equally comfortable diving into CRM data/SQL as you are coaching a call center agent or managing an event on-site.
 </li>
 <li>
 
 Experience:
 
 8&ndash;12 years in CRM, Growth, or Customer Experience. Experience in
 
 Fintech, EdTech, or Renewables
 
 is highly preferred.
 </li>
 <li>
 
 Tech-Savvy:
 
 Expert-level knowledge of CRM tools (e.g., Salesforce, HubSpot, Braze, or MoEngage) and Call Center software.
 </li>
 <li>
 
 Communication:
 
 You can translate complex financial/technical jargon into clear, persuasive benefits for the everyday consumer.
 </li>
 <li>
 
 Mission-Driven:
 
 You have a genuine passion for the green energy transition and sustainability.
 </li>
 </ul>
 
 
</div>

Head of Customer Lifecycle & Engagement

Personnel Search Services Group

<div>
 
 A
 
 
 bout the client
 
 :
 
 PSS
 
 has been mandated to hire a
 
 Head of Global Procurement &amp; Strategic Sourcing
 
 for a well-established and highly reputed Indian healthcare company distributing pharmaceutical, healthcare, and consumer healthcare products in India, Africa and China.
 
 
 
 Key Responsibilities
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Head the Procurement &amp; Strategic Sourcing Function for the Company - APIs, RM, PM &amp; Capital Goods.
 </li>
 <li>
 Lead the team for all Contract manufacturing for Third Party procurement Finished Goods, across India, China &amp; countries across the African Continent.
 </li>
 <li>
 Formulate, devise, and drive strategies that align with the company&rsquo;s business goals.
 </li>
 <li>
 Ensure the optimization of sourcing, supplier management, and procurement processes to enhance operational efficiency, manage the bottom-line impact, and mitigate risks in the supply chain.
 </li>
 <li>
 Alternate vendor development
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 Develop, negotiate, and manage global contracts
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 Contribute to the preparation of long-term plans, annual operating plans, and provide input from a sourcing/procurement perspective.
 
 
 
 </li>
 </ul>
 
 Educational Qualifications and Experience:
 
 BE and/ or MBA with
 
 15+
 
 years&rsquo; work experience in Procurement of Raw Materials in the Pharma industry. Good understanding of procurement processes in a pharma setup, commercial acumen, analytical skills, ability to negotiate, and supply chain. Ability to manage internal and external stakeholders.
 
 
 Extensive knowledge of category management and advanced sourcing, vendor management, and complex contract negotiations expertise.
 
 
 Experience leading multiple categories and sourcing teams within the pharmaceutical (formulations) industry.
 
 
</div>

Global Head – Procurement & Strategic Sourcing (PSS07622)

Renault Nissan Technology & Business Centre India

<div>
 
 JD :Area Manager &ndash; Field and Services
 
 
 
 
 
 
 
 Roles and Responsibilities:-
 
 
 
 
 
 <ul>
 <li>
 Follow the network on all the Quality &amp; After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed,
 </li>
 <li>
 Deploy Renault Referential, Methods &amp; Standards, workshop organization and Quality policy,
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 Contribute to the achievement of Customer Satisfaction and Service Retention objectives,
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 Deploy and pilot all animation systems of the network,
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 Ensure the service coverage on its territory,
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 Understand Business Profitability and measures to improve with necessary simulation
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 Inform, manage the after sales commercial policy of Renault with the Dealer
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 <li>
 Reach the target of the workshop and distribution parts business,
 </li>
 <li>
 Deploy the customer engagement activities / service promotions (to retail customers) in the workshops of the network,
 </li>
 <li>
 Drive the customer satisfaction index
 </li>
 <li>
 Prepare Training plan of the After-sales employees of the network , in relation with the training centre
 </li>
 <li>
 Provide feed-back to RIPL on the different programs efficiency,
 </li>
 <li>
 Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time
 </li>
 </ul>
 
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 
 
 <ul>
 <li>
 Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone,
 </li>
 <li>
 Deploy the commercial and quality policy of the manufacturer,
 </li>
 <li>
 Manage the customer satisfaction,
 </li>
 <li>
 Provide assistance to the dealers,
 </li>
 <li>
 Interface between network and RIPL,
 </li>
 </ul>
 
 
</div>

Area Manager Field and Services

ACG World

<div>
 
 
 Job Purpose
 
 
 
 We are looking for Customer Service Executive at Kandivali, Mumbai office for 6-8 months.
 
 
 
 
 
 
 About the Role
 
 
 
 Role- Customer Service Executive
 
 
 Education- Any Graduate
 
 
 Gender preference- Any
 
 
 Must have good Communication skills
 
 
 Must have worked in manufacturing companies work culture
 
 
 Experience from MNC is most preferred
 
 
 CTC- Can be discussed during interview process
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Maintain existing business, build rapport with customers and collaborate with Sales Manager to deliver customer requirements.
 </li>
 <li>
 Monitor end to end supply chain of products to ensure customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Core Functional
 
 
 <ul>
 <li>
 Error free Order booking within 1-2 days from the date of clear PO.
 </li>
 <li>
 Follow up with customers for collection of payments to maintain DSO &amp; submit daily update Sales head (exports).
 </li>
 <li>
 To keep track of dispatch date for commercial orders and sample orders and proactively follow up with logistics/dispatch team to ensure that the orders are dispatched on time. If there are any deviations, then proactively inform to sales manager/customer and take corrective actions to resolve.
 </li>
 <li>
 Control and Manages key business metrics like DOH and DSO as per budget.
 </li>
 <li>
 Monitor despatches / Sales Hold at respective locations.
 </li>
 <li>
 Communicate to internal &amp; external customers on the updates on timely basis.
 </li>
 <li>
 Log customer complaints and ensure closure of complaints / queries as per agreed timelines.
 </li>
 <li>
 Ensure updation of SAP database including Customer Master, Product Master for error free transactions.
 </li>
 </ul>
 
 
 
 
 
 Internal Process
 
 
 <ul>
 <li>
 Provide information to Sales Managers regarding sales quantity, values, ASPs for preparing monthly MIS report.
 </li>
 <li>
 Ensure timely invoicing for shipments from ACG to customer.
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Achieve budgeted Volume &amp; Values for region.
 </li>
 <li>
 Achieve budgeted DSO &amp; DOH.
 </li>
 <li>
 On time despatch of orders.
 </li>
 <li>
 Timely closure of customer complaints.
 </li>
 <li>
 Manage efficiently inventory in order to ensure that there is no old stock and supply product with quick lead times.
 </li>
 </ul>
 
 
</div>

Customer Service Executive_ACG Pharmapack  (Pharma packaging industry (Films and foils))

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