analyst, business operations Jobs in Giza

analyst, business operations

risk sr analyst

senior sales analyst

soc analyst

Orange

<div><div>About the Role
As a SOC Analyst at Orange Egypt, you'll be at the forefront of our cybersecurity efforts. Your mission: safeguarding our digital assets and ensuring a resilient defense against threats. If you're passionate about security, and thrive in a dynamic environment, this role is tailor-made for you!
Key Responsibilities<ul><li>
Continuous Monitoring of Security Alerts:</li><ul><li>
Keep a vigilant eye on security alerts generated by various security devices within the SOC.</li><li>
Swiftly identify potential threats and anomalies.</li></ul><li>
Investigation of Security Alerts:</li><ul><li>
Dive deep into security incidents flagged by the system.</li><li>
Conduct thorough investigations to determine the nature and severity of each alert.</li></ul><li>
Health Monitoring of SOC Security Devices:</li><ul><li>
Regularly assess the health and performance of SOC security tools.</li><li>
Report any issues or anomalies promptly to ensure uninterrupted protection.</li></ul><li>
24x7 Security Operations:</li><ul><li>
Collaborate seamlessly with the round-the-clock security operations team.</li><li>
Be ready to respond to incidents at any time, maintaining our security posture.</li></ul><li>
Data Collection for Escalation:</li><ul><li>
Gather essential data and context required for Level 2 escalation.</li><li>
Assist in escalating incidents to senior analysts or incident response teams.</li></ul><li>
Scheduled and Ad-Hoc Reporting:</li><ul><li>
Create and deliver regular reports on security incidents, trends, and performance.</li><li>
Provide ad-hoc reports as needed for management and stakeholders.</li></ul><li>
Adherence to SOC Processes:</li><ul><li>
Follow established SOC processes and guidelines.</li><li>
Ensure consistency in incident handling and response procedures.</li></ul></ul>
Qualifications
Experience:<ul><li>
A minimum of 6 months in a similar SOC role.</li></ul>
Education:
A bachelors or masters degree in computer science, information technology, or a related field is required. 

</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

SOC Analyst

HSE Contractors Inc

Quality Assurance Officer &amp; Quality Control Analyst:(Pharmacy Degree)Multinational company seeks a quality Assurance Officer/ Quality Control Analyst for a 6-month contract in 6th of October City.Responsibilities: Oversee sampling, audits, GMP/ISO/EDA compliance, investigate quality issues, and validate methods.Requirements: Pharmacy degree, 3+ years in QA or pharmaceutical manufacturing, GMP &amp; gas chromatography knowledge, strong English.Living in 6th of October City is preferred.Apply now: Rec.uni2@uni-serve.meJob Type: Temporary Contract length: 6 monthsPay: E&pound;13,000.00 - E&pound;20,000.00 per month

Quality Assurance Officer: (Chemist-Pharmacist)

Concentrix

<div><div><div>Operations
</div><div><div><div>Location</div><div>
Giza, Egypt</div></div></div><div></div><div> 
Job Title:
Analyst, Business Operations
Job Description
analysis and insights
Job Summary: We are seeking a highly analytical and detail-oriented Business &amp; Data Analyst to support strategic decision-making through data insights and business process optimization. This hybrid role combines the responsibilities of a Business Analyst and a Data Analyst, requiring strong business acumen, data analysis skills, and the ability to communicate findings effectively to stakeholders.
Key Responsibilities:<ul><li>
Collaborate with stakeholders to gather and document business requirements.</li><li>
Analyze business processes and identify opportunities for improvement.</li><li>
Translate business needs into technical specifications and data models.</li><li>
Collect, clean, and analyze large datasets to uncover trends and insights.</li><li>
Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau).</li><li>
Conduct root cause analysis and provide actionable recommendations.</li><li>
Support strategic planning, forecasting, and performance tracking.</li><li>
Ensure data integrity and compliance with data governance standards.</li><li>
Present findings and insights to both technical and non-technical audiences.</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Data Science, Information Systems, or a related field.</li><li>
3+ years of experience in business analysis, data analysis, or a similar hybrid role.</li><li>
Strong proficiency in SQL, Excel, and data visualization tools.</li><li>
Experience with statistical tools and programming languages (e.g., Python, R) is a plus.</li><li>
Excellent problem-solving, critical thinking, and communication skills.</li><li>
Ability to manage multiple projects and work cross-functionally.</li><li><div>
equirements: 
&#9989; Minimum of 3 years of experience in Data Analysis / Business data Analysis within a BPO (Call Center) environment 
&#9989; Must have:</div></li><li>
Excel: Master level</li><li>
Power BI: Master level</li><li>
SQL: Advanced level (PostgreSQL preferred)</li><li>
Python: Entry level</li><li><div>
Additional Details: 
 Work Location: On-site at 6th of October and/or 5th Settlement 
 Working Hours: 2:00 PM &ndash; 11:00 PM (Cairo Time)</div></li></ul>
Preferred Skills:<ul><li>
Experience with process mapping and business process reengineering.</li><li>
Familiarity with project management methodologies (Agile, Scrum).</li><li>
Knowledge of data warehousing and ETL processes.</li></ul>
Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
Full time2025-11-30
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Analyst, Business Operations

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 
 
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 
 
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 
 
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 
 
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 
 
 
 What does a Quality Analyst really do?
 
 
 
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 
 
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 
 
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 
 
 as per the targets defined for them on a monthly or weekly basis.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Audit calls/interactions/transactions for aligned Teammates
 </li>
 <li>
 Coach Teammates for performance improvement (campaign specific)
 </li>
 <li>
 Report performance for aligned span on a daily/weekly/monthly basis
 </li>
 <li>
 Provide inputs, basis audits, for briefings and training need identification
 </li>
 <li>
 Partner with TLs in leading Team Meetings for metric improvement
 </li>
 <li>
 Participate in strategic projects for the campaign/LoB
 </li>
 <li>
 Identify and escalate any potential quality issues per defined process
 </li>
 <li>
 Isolate and report defects; verify defect fixes
 </li>
 <li>
 Suggest process/system improvements based on common customer concerns
 </li>
 <li>
 Accomplish other responsibilities assigned by management
 </li>
 <li>
 Drive quality initiatives, contests and campaigns for the assigned span
 </li>
 <li>
 Be updated on knowledge and serve as SME for the campaign/LoB
 
 
 </li>
 </ul>
 
 Technical Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Graduation (Preferred)
 </li>
 <li>
 Minimum of 1-year experience as Quality Analyst (preferred)
 </li>
 <li>
 Basic excel/google sheets skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Preferably familiar with application of basic quality tools such as cause and effect, histogram,
 
 
 </li>
 </ul>
 correlation etc.
 
 
 <ul>
 <li>
 Fluency in English and Spanish
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong customer centricity
 </li>
 <li>
 Ability to provide constructive feedback in an assertive manner
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Logical thinking
 </li>
 <li>
 Ability to manage conflicts
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work with minimal supervision and demonstrate initiative and good judgment
 </li>
 <li>
 Versatility and ability to work on multiple projects
 </li>
 <li>
 Ability to establish and maintain effective working relations with a wide variety of individuals
 </li>
 <li>
 Ability to work with a diverse team
 </li>
 <li>
 Continuous improvement mindset
 
 
 </li>
 </ul>
 
 Personality Traits Required
 
 
 
 <ul>
 <li>
 Clear thought process
 </li>
 <li>
 Ability to clearly articulate
 </li>
 <li>
 Highly conscientious and diligent
 </li>
 <li>
 Assertiveness
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4250
 
 
 Posted At: Fri Mar 21 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Spanish Quality Analyst

Intelcia

Join Intelcia &ndash; Exciting Career Opportunities Now Hiring!We&rsquo;re launching a new account&quot; Gaming &quot;and looking for talented professionals to fillthese key roles:. Team Leaders. SME. Quality AnalystRequirements:- Fluent in English - 1+ year of experience in a similar role - Gaming Experience or background is a MustReady to grow in a dynamic BPO environment? Apply now or refer a friend!Contact us on WhatsApp: 201103350580 along with your CV or Email : Menna.allah@intelcia.comSeats are limited &ndash; seize this opportunity today!Job Types: Full-time, PermanentPay: From E&pound;20.00 per month

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job Purpose

Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.

Description

Service Desk Handling

1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.

2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.

3. Take ownership of users&rsquo; interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.

4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.

5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.

6. Deliver proactive actions to maintain high level of customer satisfaction.

7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.

8. Participate in team projects that enhance the quality or efficiency of IT support.

9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.

Policies, Processes and Procedures

10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work

Compliance

12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks&quot;<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience:

o Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent

o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience

o Good qualifications in Computers / Communication Engineering

o An ITIL qualification is a plus 
Skills:

o Good command of English and Arabic languages

Excellent communication skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SERVICE DESK TECHNICAL ANALYST - (Outsource)

Al-Mansour Automotive

<div>
 
 
 Job Role
 
 
 
 Parts sales executive main role is to sell spare parts, replacement parts and accessories to customers. Identify and advise the correct part or a suitable substitute based on an examination of the damaged part or customer's description of the problem.
 
 Achieves a high rate of customer satisfaction while maintaining a high sales and profit volume, while maintain inventory and track down rare parts for older machines and equipment.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Assist in stock control by proactively request items to ensure the availability of proper inventory levels to fill a customer's needs and support branch manager and inventory analyst to accurately project inventory levels and orders.
 </li>
 <li>
 Maintains excellent relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
 </li>
 <li>
 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
 </li>
 <li>
 Promoting Sales through a professional and customer friendly demonstration and presentation of products
 </li>
 <li>
 Support business through preparing reports, collecting, analyzing, and summarizing information
 
 </li>
 </ul>
 
 
 Education
 
 
 
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 
 
 Must be having at least 1 years in sales, preferably in parts
 
 
 
 Job specific Skills:
 
 
 
 <ul>
 <li>
 Ability to search parts numbers or to use the computer and standard catalogs.
 </li>
 <li>
 Knowledgeable in general office equipment.
 </li>
 <li>
 Strong negotiation skills.
 </li>
 <li>
 Familiar with warehouse management and operations
 </li>
 <li>
 Ability to manage priorities and deadlines.
 </li>
 <li>
 Comfortable in a growth target driven environment.
 </li>
 <li>
 Well organized, independent, with a good sense of planning.
 </li>
 <li>
 Proven experience in territory development, client acquisition and retention.
 </li>
 <li>
 Proven relationship building skills.
 </li>
 <li>
 Must have good interpersonal &amp; leadership skills
 </li>
 <li>
 Excellent communication skills in English written and spoken.
 </li>
 <li>
 highly motivated; manner and appearance; reliable.
 </li>
 </ul>
</div>

Body & Paint Parts Sales Executive

Explore 13+ Soc analyst in Giza this December. Find roles across top companies and apply now to boost your career.