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customer care agent (emails & chats) Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

customer care agent (emails & chats)

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egypt customer service assistant manager

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integrated communications manager mena

social media customer service arabic

Chain Reaction

<div>
 
 Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
 
 
 
 Chain Reaction is looking for an
 
 Senior Account Manager - Social Media
 
 to join the team. The ideal candidate will have a proven track record of creating and managing successful B2B marketing campaigns, ideally within the banking or finance sector.
 
 Bilingual in Arabic and English,
 
 highly organized, detail-oriented, and skilled at delivering impactful, cross-channel content in fast-paced environments.
 
 
 
 
 Requirements
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Responsible for the full Account Management process
 </li>
 <li>
 Work closely with Managers to help achieve account management targets for the team
 </li>
 <li>
 Help generate ideas to improve the account management function of the division
 </li>
 <li>
 Ensure effective and excellent service delivery within the relevant division to achieve agreed commercial and revenue targets, from a portfolio of accounts. You may be required to have direct responsibility for the Management of the account management team as well as working closely with the relevant team to help them understand relevant projects.
 </li>
 <li>
 Full Client Delivery and coordinating with the necessary team members to ensure deliverables are upon clients' requests and on time.
 </li>
 <li>
 You will be expected to develop surveys for clients on service received as well as be responsible for strategy input for the division.
 </li>
 <li>
 Maximize any chance of repeat business by meeting with clients, keeping in regular contact, and upselling wherever possible.
 </li>
 <li>
 Attend client meetings individually and with colleagues to ensure Chain Reaction is recognized for thought leadership, professional excellence, and innovation above and beyond our competitors.
 </li>
 <li>
 Ensure all client information is correctly processed for new clients: ensure the client is in receipt of all collateral and understands Chain Reaction's approach and what service options are available to the client moving forward.
 </li>
 <li>
 Assist the Accounts Director daily to ensure the success of the department's responsibilities and in any other assigned tasks that may not be mentioned in this job description about the agency's
 
 </li>
 </ul>
 
 
 Skills required:
 
 
 <ul>
 <li>
 4-5 years of experience in social media management and content creation.
 </li>
 <li>
 Strong understanding of all major social media platforms, with a social-first mindset.
 </li>
 <li>
 Excellent communication and organizational skills.
 </li>
 <li>
 Creative thinker with a proactive approach to identifying trends and opportunities.
 </li>
 <li>
 Ability to manage multiple projects simultaneously while maintaining high attention to detail.
 </li>
 <li>
 Passionate about delivering innovative and engaging social media content.
 </li>
 <li>
 Adaptable and able to work across different industries and types of accounts.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.
 
</div>

Senior Account Manager - Social Media - Egypt

Talent 360 ME

<div>
 We are looking for a Social media Content Creator with 1- 2 years of experience.
 
 
 *Employment Type*
 
 
 Full time on Site
 
 
 New Cairo
 
 
 *Key Responsibilities*
 
 
 <ul>
 <li>
 Write engaging content for social media posts, ads, product descriptions, website banners and newsletters.
 </li>
 <li>
 Collaborate with the designs team to deliver visually aligned content.
 </li>
 <li>
 Maintenan a consistent brand tone of voice across all platforms.
 </li>
 <li>
 Support campaign ideas and propose creative concepts based on market trends.
 
 
 
 </li>
 </ul>
 *Qualifications*
 
 
 <ul>
 <li>
 1 &ndash; 2 years of experience in content writing or social media management preferably in fashion / Retail / E-commerce/ F&amp;B
 </li>
 <li>
 Strong Arabic and English writing skills.
 </li>
 <li>
 Good English communication skills (written &amp; spoken).
 </li>
 <li>
 Creativity and understanding of brand positioning.
 
 
 
 </li>
 </ul>
 *Tools/platforms*
 
 
 Google Docs, Meta Business suit, Canva /Figma (basic), Ai copy tools.
</div>

Social media content creator

<div>
 
 Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
 
 
 
 
 Chain Reaction
 
 is looking for a
 
 Senior Social Media Executive
 
 to support the planning, execution, and optimization of client social media programs. This role works closely with the
 
 Account Managers
 
 and acts as a daily liaison between the agency and assigned clients.
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 2-4 years of experience in social media execution, preferably within an agency.
 </li>
 <li>
 Strong understanding of social media channels, analytics, and content formats.
 </li>
 <li>
 Excellent Arabic and English written communication skills.
 </li>
 <li>
 Strong attention to detail, organization, and deadline management.
 </li>
 <li>
 Ability to work in a fast-paced environment and collaborate cross-functionally.
 </li>
 </ul>
 
 
 Responsibilities :
 
 
 
 
 <ul>
 <li>
 Support the Senior Account Manager in executing social media strategies across multiple clients.
 </li>
 <li>
 Act as a day-to-day contact for clients regarding social media updates, deliverables, and coordination.
 </li>
 <li>
 Develop, schedule, and publish content across platforms (Facebook, Instagram, LinkedIn, X, TikTok, etc.).
 </li>
 <li>
 Coordinate with creative, design, and media teams to ensure timely delivery of assets.
 </li>
 <li>
 Monitor channel performance, trends, and competitor activity to provide actionable insights.
 </li>
 <li>
 Prepare weekly and monthly performance reports with clear analysis and optimization recommendations.
 </li>
 <li>
 Ensure content quality, consistency, and alignment with brand guidelines.
 </li>
 <li>
 Stay updated on platform changes, industry trends, and best practices.
 
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.
 
</div>

Senior Social Media Executive - Accounts

RATP Dev Mobility Cairo

<div>
 
 JOB PURPOSE:
 
 
 The Customer Experience Development Manager will oversee and enhance the passenger journey across the GL3 &amp; LRT network, ensuring it is seamless and positive. This role focuses on improving service quality, managing customer feedback, and implementing strategies to elevate passenger satisfaction, safety, and comfort. The manager will work closely with station and call center staff to deliver a consistent, customer-focused experience.
 
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Experience Strategy
 
 
 
 <ul>
 <li>
 Develop and implement customer experience policies, standards, and procedures tailored to all operations.
 </li>
 <li>
 Design and lead initiatives that enhance the passenger journey from start to finish.
 </li>
 <li>
 Monitor passenger flow and service touchpoints to identify and capitalize on improvement opportunities.
 
 
 </li>
 </ul>
 
 Passenger Feedback &amp; Issue Management
 
 
 
 <ul>
 <li>
 Oversee all customer feedback channels (call center, social media, on-site complaints, surveys).
 </li>
 <li>
 Analyze customer complaints and suggestions to propose and execute corrective actions.
 </li>
 <li>
 Ensure the timely resolution of escalated issues by collaborating with station managers and relevant departments.
 
 
 </li>
 </ul>
 
 Service Quality Assurance
 
 
 
 <ul>
 <li>
 Conduct regular audits of staff interactions to ensure service excellence.
 </li>
 <li>
 Implement and track key performance indicators (KPIs), such as passenger satisfaction scores and complaint resolution time.
 </li>
 <li>
 Collaborate with the Service Quality team to maintain and uphold all customer experience standards.
 </li>
 <li>
 Coordinate with cleaning, security, and maintenance teams to ensure high-quality service delivery.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Training
 
 
 
 <ul>
 <li>
 Lead, train, and support customer service teams and front-line staff to foster professional and empathetic interactions.
 </li>
 <li>
 Develop comprehensive training modules for customer experience teams covering topics such as complaint management, assisting passengers with special needs, and emergency communication.
 
 
 </li>
 </ul>
 
 Passenger Engagement
 
 
 
 <ul>
 <li>
 Develop programs to improve passenger awareness of all services, rules, and safety protocols.
 </li>
 <li>
 Champion initiatives aimed at improving accessibility and inclusivity for all passenger groups.
 </li>
 <li>
 Manage customer-facing campaigns, surveys, and loyalty/awareness programs.
 
 
 </li>
 </ul>
 
 Reporting &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Prepare and present reports on customer satisfaction, complaint trends, and service improvements to senior management.
 </li>
 <li>
 Benchmark against international metro systems to introduce and implement best practices.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is required.
 </li>
 <li>
 Excellent command in Arabic &amp; English.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Proven leadership and team management skills with a demonstrated ability to influence cross-functional teams.
 </li>
 <li>
 Strong knowledge of passenger flow management, service KPIs, and complaint handling systems.
 </li>
 <li>
 Excellent proficiency in Microsoft Office applications, especially Excel. Knowledge of SQL, Python, or Power BI is highly desirable.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 10-12 years of experience in customer experience, service quality, or operations management.
 </li>
 <li>
 Experience in the transport, metro, aviation, or retail sectors is preferred.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Proactive and Self-Motivated who takes initiative to identify and solve problems, anticipating passenger needs before they arise.
 </li>
 <li>
 Customer-Centric Mindset and Passionate about providing a positive experience and driven to exceed customer expectations.
 </li>
 <li>
 Communicate clearly and empathetically with both team members and passengers, even in challenging situations.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment and respond effectively to unexpected challenges.
 </li>
 <li>
 Maintain a positive and professional demeanor under pressure.
 </li>
 <li>
 Collaborative who can work effectively with cross-functional teams to achieve shared goals and improve service delivery.
 </li>
 <li>
 Think critically and creatively to find efficient and innovative solutions to complex issues.
 </li>
 </ul>
</div>

Customer Experience Development Manager

LAWAZEM | لوازم

<div>
 
 Job Overview:
 
 
 
 LAWAZEM is seeking a strategic and results-driven Performance Marketing Director to lead our performance marketing initiatives. This role is integral to driving growth through data-driven strategies and optimizing marketing performance across all digital platforms. The ideal candidate will have extensive experience in performance marketing, a strong analytical mindset, and evidence of successful campaign management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement performance marketing strategies to drive customer acquisition, engagement, and retention
 </li>
 <li>
 Oversee the planning, execution, and optimization of all performance marketing campaigns, including PPC, social media advertising, and email marketing
 </li>
 <li>
 Utilize advanced analytics and reporting tools to track campaign performance, analyze results, and derive actionable insights
 </li>
 <li>
 Lead a team of marketing professionals to achieve performance targets and optimize marketing budget allocation for maximum ROI
 </li>
 <li>
 Collaborate with cross-functional teams, including product, sales, and creative, to ensure cohesive marketing strategies
 </li>
 <li>
 Conduct market analysis to identify trends, customer behavior, and competitive landscape to refine marketing approaches
 </li>
 <li>
 Experiment with new performance marketing channels and tactics while testing and optimizing results
 </li>
 <li>
 Stay updated on industry trends and best practices to ensure LAWAZEM remains at the forefront of performance marketing
 </li>
 <li>
 Manage relationships with external vendors, agencies, and partners to maximize marketing effectiveness
 </li>
 <li>
 Present performance reports and strategic recommendations to senior management and stakeholders
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business Administration, or a related field (Master's degree preferred)
 </li>
 <li>
 A minimum of 6 years of experience in performance marketing, with at least 3 years in a leadership role
 </li>
 <li>
 Proven track record of successful performance marketing campaigns across digital channels
 </li>
 <li>
 Strong analytical skills with proficiency in performance marketing and analytics tools (e.g., Google Analytics, SEMrush, etc.)
 </li>
 <li>
 In-depth knowledge of PPC, SEO, social media advertising, and email marketing strategies
 </li>
 <li>
 Excellent leadership and team management abilities to foster a high-performing marketing team
 </li>
 <li>
 Exceptional communication and presentation skills for effective stakeholder engagement
 </li>
 <li>
 Creative problem-solving skills and an innovative approach to marketing strategies
 </li>
 <li>
 Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
 </li>
 <li>
 Fluency in Arabic &amp; English, both written and spoken
 </li>
 </ul>
</div>

Performance Marketing Director

Nestlé

<div>
 
 Consumer Engagement Associate
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
 
 
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
 </li>
 <li>
 Utilizes various market-based tools and applications for consumer management and servicing.
 </li>
 <li>
 Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.
 </li>
 <li>
 Resolve customer inquiries, comments, and complaints of consumers.
 </li>
 <li>
 Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
 </li>
 <li>
 Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
 </li>
 <li>
 Ensures proper notification and escalation of critical complaints and irate customers.
 </li>
 <li>
 Follows the changes in the messaging and the ways of working.
 </li>
 <li>
 Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.
 </li>
 <li>
 Strong interpersonal skills, team-oriented attitude.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Ability to multitask and prioritize.
 </li>
 <li>
 Interest in digital and social media industry, current online trends and marketing tactics
 </li>
 <li>
 Capacity to learn new skills and master new tools is a must.
 </li>
 <li>
 Attention to details.
 </li>
 </ul>
</div>

Consumer Engagement Associate ( English Speaker)

Toyota Egypt Group

<div>
 
 
 Role Summary
 
 
 
 Develop and execute marketing strategies to drive brand awareness, generate leads, and support sales of vehicles, services, and accessories. The role requires a good understanding of automotive market trends, customer behavior, and competitors.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Campaign development across all marketing channels:
 
 </li>
 <li>
 Plan and implement integrated marketing campaigns across digital, print, social, and event platforms to promote new vehicle launches, dealership events, and service promotions.
 </li>
 <li>
 
 Digital Marketing:
 
 </li>
 <li>
 Manage SEO, SEM, email marketing, and social media efforts to boost online presence and drive traffic to the website or dealerships.
 </li>
 <li>
 
 Product Marketing:
 
 </li>
 <li>
 Collaborate with product and sales teams to develop positioning, messaging, and go-to-market strategies for new models and features.
 </li>
 <li>
 
 Content Creation:
 
 </li>
 <li>
 Oversee or contribute to the creation of marketing collateral, such as brochures, videos, press releases, and social media content.
 </li>
 <li>
 
 Event Coordination:
 
 </li>
 <li>
 Support or lead planning for all our events to generate engagement and sales leads.
 </li>
 <li>
 
 Performance Metrics:
 
 </li>
 <li>
 Track and report on campaign performance, ROI, and key KPIs using tools like Google Analytics, CX system &amp; marketing automation platforms.
 </li>
 </ul>
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 </li>
 <li>
 Bachelor&rsquo;s degree in marketing, Business, Communications, or a related field.
 </li>
 <li>
 
 Experience:
 
 </li>
 <li>
 2&ndash;4 years in marketing, preferably in the automotive industry.
 </li>
 <li>
 
 Skills:
 
 </li>
 <li>
 Strong understanding of digital marketing and analytics tools
 </li>
 <li>
 Excellent project management and communication skills
 </li>
 <li>
 Creativity and eye for visual branding
 </li>
 <li>
 Ability to work cross-functionally with sales, service, and product teams + agencies
 </li>
 <li>
 Familiarity with automotive product cycles and customer journeys
 </li>
 </ul>
 
 
</div>

Marketing Specialist-Automotive

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