soft services supervisor

Jazeera Airways

<div>Jazeera Airways is looking for Soft Services Supervisor who will ensure that all soft services&mdash;such as cleaning, pest control, waste management, event support, furniture management, and other related services&mdash;are delivered to the highest standards of safety, quality, and efficiency.

Responsibilities and Duties:
<ul>
<li>Check and confirm the materials, tools and equipment used by various contractors.</li>
<li>Establish and monitor daily facility checklists.</li>
<li>Observe and prepare review reports for each contractors against SLAs and KPIs.</li>
<li>Manage soft service store, maintaining store records, preparing consumption data.</li>
<li>Review and monitor cost allocation against budget for OPEX and CAPEX.</li>
<li>Verification and management of daily, weekly and monthly FM reports.</li>
<li>Follows up on client/occupant/tenant/ other department complaints.</li>
<li>Preparation and submission of quotations and estimates</li>
<li>To respond in a prompt and efficient manner to all reactive issues and call center requests.</li>
<li>Report to Facilities Manager on work progress and issues daily.</li>
<li>Compile daily inspection checklist to monitor standard of work and completion to the schedule.</li>
<li>Coordinate with other teams/departments.</li>
<li>Display a sound knowledge of all soft service activities.</li>
<li>Strong teamwork ethic and promotion of customer service excellence.</li>
<li>Adopt a caring attitude in all interactions with staff.</li>
<li>Establish procedures for work for staff.</li>
<li>Ensure the provision of a safe and healthy working environment for all personnel.</li></ul> 
 
Requirements and Qualifications:
<ul>
<li>Bachelor Degree/Diploma with relevant soft services qualifications and or knowledge.</li>
<li>Minimum 5 years&rsquo; experience in a similar role.</li>
<li>Knowledge of Workplace Health and Safety (WH&amp;S) practices and policies.</li>
<li>Experience of safe working practices, risk assessments, method statements and permit-to-work systems</li>
<li>Good teamwork ethics and promotion of customer service excellence.</li></ul></div>

Soft Services Supervisor

BESIX

Soft Services Operations Management Supervise daily operations of soft services (cleaning landscaping pest control waste management) ensuring all activities are executed efficiently safely and in line with the international standards and cleaning schedules. Team Leadership & Performance Monitoring Lead and coordinate a team of soft services staff and supervisors ensuring proper shift coverage task assignment attendance and performance. Assist the Facilities Manager in evaluating staff productivity performance and identifying training needs. Service Provider Oversight & Quality Assurance Act as a key liaison for outsourced service providers monitoring deliverables service quality and adherence to SLAs / KPIs. Conduct regular inspections audits and spot checks to maintain high standards and drive continuous improvement. Health Safety & Compliance Management Enforce strict compliance with health and safety regulations child protection protocols and schoolspecific policies. Prepare and review risk assessments work permits and safe work method statements (SWMS). Organize safety briefings toolbox talks and emergency drills. Stakeholder Engagement & Issue Resolution Serve as the primary contact for resolving soft servicesrelated issues raised by school management teaching staff and stakeholders ensuring timely and effective followup. Inventory & Procurement Support Manage consumables and cleaning supply inventory raising procurement requests (PR / PO) as needed and ensuring materials are always available to support smooth operations. Documentation & Reporting Maintain uptodate records for audits inspections staff onboarding and operational reporting. Provide regular updates to the Facilities Manager on service performance compliance and improvement opportunities. Event & Special Activity Coordination Support school events and special activities by coordinating logistics with service providers ensuring soft services are aligned with event requirements Qualifications <ul> <li>Diploma or Bachelors degree in Facilities Management Hospitality or a related field.</li> <li>Minimum 710 years of relevant experience in soft services with at least 3 years in a supervisory or senior supervisory role preferably within school facilities.</li> <li>Strong leadership team management and conflictresolution skills.</li> <li>Indepth knowledge of hygiene cleaning protocols and safety practices within a school or similar setting.</li> <li>Experience with CAFM systems and reporting tools is preferred.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work under pressure and manage multiple priorities effectively.</li> </ul> Additional Information We believe our employees are key to our success hence we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration. Remote Work: No Employment Type: Fulltime Experience: years Vacancy: 1

Senior Soft Services Supervisor

Duserve Facilities Management

MAIN PURPOSE The Soft Services Supervisor is responsible for organizing and coordinating Soft Services for the offices in the UAE. Ensures consistency and quality services across the portfolio implementing and, in some cases, establishing controls and performance KPIs. Works closely with the rest of the BOS (Building and Office Services) team and external contractors to provide the related services in an effective, efficient, and timely manner. Implement procedures to ensure organizational effectiveness and efficiency for the office portfolio. KEY RESPONSIBILITIES Office and Site Operation • Ensure high-level service on receptions, telephone operators, cleaning and cafeterias and track performance. • Develop manage and track changes on services. • Propose, defines, and implement food and beverage services for offices in Dubai. • Responsible for arranging Soft Service-related supplies. • Manage parking spaces. • Liaise with Building management to align on office related matters such as access cards, office keys, parking, Pest control, etc. • Communication with suppliers and partners ensuring positive collaboration. Office Equipment • Supervising implementation of new office systems, processes, and procedures • Responsible for the cleaning of all offices and for ordering necessary supplies/equipment, including relations with service vendors Archiving • Track archiving policies and procedures. Travel Management • Ensure corporate rates are in place and communicated (airlines, cars and hotels) • Performance management of travel service provider (quarterly review meetings, CS survey) • Second level of support for travel bookings Team Management • Support and guide direct and indirect reports whether locally or remotely • Support and guide external staff assigned to support the group. Change Management • Propose and support change management processes such as Flexible work environments as well as others within Dubai. • Innovate by proposing and implementing new initiatives. Location: Dubai, UAE

Hospitality Supervisor

NEW STATE FACILITY MANAGEMENT

About the Role: We are seeking a proactive and experienced Soft Services Manager to oversee and manage all aspects of our soft services operations. The ideal candidate will ensure high-quality service delivery, lead a dedicated team, and maintain compliance with industry standards.Key Responsibilities:<ul><li>Oversee and manage all soft services operations, including housekeeping, landscaping, pest control, janitorial services, and waste management.</li><li>Develop and implement operational strategies to ensure service excellence and efficiency.</li><li>Manage, train, and supervise a team of soft services staff.</li><li>Ensure compliance with health, safety, and environmental regulations.</li><li>Maintain service quality standards, monitoring performance through KPIs and regular audits.</li><li>Coordinate with clients, vendors, and internal teams to ensure seamless service delivery.</li><li>Prepare reports, budgets, and forecasts for soft services operations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Facilities Management, Business Administration, or related field.</li><li>Minimum 5 years of experience in managing soft services or facilities management operations.</li><li>Strong leadership, organizational, and communication skills.</li><li>Knowledge of health, safety, and environmental regulations.</li><li>Ability to manage multiple projects and work under pressure.</li><li>Proficiency in MS Office and relevant facilities management software.</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Health insurance</li><li>Supportive work environment</li></ul>How to Apply: Interested candidates can send their CV and cover letter to cvforjobs7070@gmail.com with the subject line: &ldquo;Application &ndash; Soft Services Manager&rdquo;.Job Types: Full-time, PermanentPay: QAR30.00 - QAR35.00 per month

Soft Service Manager

Dussmann-Ajlan & Bros

<div>
 
 
 ey Responsibilities
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Oversee day-to-day soft services operations including housekeeping, pest control, landscaping, waste management, laundry, security, and concierge services.
 </li>
 <li>
 Develop and implement standard operating procedures (SOPs) and service level agreements (SLAs).
 </li>
 <li>
 Ensure all services are delivered in accordance with company and client policies, health and safety standards, and contractual KPIs.
 </li>
 <li>
 Conduct periodic site inspections, audits, and performance reviews.
 </li>
 <li>
 Monitor vendor performance and recommend service improvements or corrective actions.
 </li>
 </ul>
 
 
 Consultancy &amp; Advisory
 
 
 <ul>
 <li>
 Provide expert consultancy to clients on soft services planning, procurement strategies, and cost optimization.
 </li>
 <li>
 Conduct gap analysis and develop improvement plans for clients&rsquo; existing soft service operations.
 </li>
 <li>
 Support clients in tendering processes, including scope definition, technical evaluation, and vendor selection.
 </li>
 <li>
 Develop benchmarking reports, FM audits, and compliance assessments for clients.
 </li>
 <li>
 Advise clients on sustainability initiatives (waste reduction, green cleaning, recycling programs, etc.).
 </li>
 <li>
 Track and report financial performance against KPIs and SLAs.
 </li>
 </ul>
 
 
 People &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Lead and develop on-site soft service teams and service providers.
 </li>
 <li>
 Liaise with clients, tenants, and internal departments to ensure smooth coordination.
 </li>
 <li>
 Conduct training and development programs for service staff to maintain high service quality.
 </li>
 </ul>
 
 
</div>

Soft Service Manager / Specialist

AtkinsRéalis

<div>
 
 Overview
 
 
 
 AtkinsR&eacute;alis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.
 
 
 Your role
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.
 </li>
 <li>
 Develop and implement service delivery strategies aligned with client expectations and contractual obligations.
 </li>
 <li>
 Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.
 </li>
 <li>
 Conduct regular audits and inspections to ensure service excellence and continuous improvement.
 </li>
 <li>
 Monitor and report on KPIs and SLAs, taking corrective actions where necessary.
 </li>
 <li>
 Coordinate with other FM departments to ensure seamless integration of soft and hard services.
 </li>
 <li>
 Manage budgets, procurement, and resource planning for soft services.
 </li>
 <li>
 Foster a culture of customer service excellence and staff development.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).
 </li>
 <li>
 Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.
 </li>
 <li>
 CFM (Certified Facility Manager) certification is preferred.
 </li>
 <li>
 Strong leadership, communication, and organizational skills.
 </li>
 <li>
 Experience in managing large teams and multiple service lines.
 </li>
 <li>
 Familiarity with CAFM systems and FM reporting tools is an advantage.
 </li>
 <li>
 Previous experience in the Middle East, particularly Qatar, is desirable.
 
 
 </li>
 </ul>
 Rewards &amp; benefits
 
 
 Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
 
 
 This includes:
 
 
 <ul>
 <li>
 Tax-free salary.
 </li>
 <li>
 Comprehensive life insurance coverage.
 </li>
 <li>
 Premium medical insurance for you and your dependents.
 </li>
 <li>
 Generous annual leave balance.
 </li>
 <li>
 Flexible and hybrid work solutions.
 </li>
 <li>
 Remote work opportunities outside of country.
 </li>
 <li>
 Company gratuity scheme.
 </li>
 <li>
 Discretionary bonus program.
 </li>
 <li>
 Annual flight contribution.
 </li>
 <li>
 Relocation assistance.
 </li>
 <li>
 Transportation &amp; housing allowances (available for remote work locations)
 </li>
 <li>
 Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
 
 
 </li>
 </ul>
 Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
 
 
 
 About AtkinsR&eacute;alis
 
 
 
 We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
 
 
 Find out more.
 
 
 
 #QSF
 
</div>

<div><h2 class="jobSectionHeader">Overview</h2>
AtkinsR&eacute;alis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.<h2 class="jobSectionHeader">
Your role 
</h2><ul><li>
Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.</li><li>
Develop and implement service delivery strategies aligned with client expectations and contractual obligations.</li><li>
Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.</li><li>
Conduct regular audits and inspections to ensure service excellence and continuous improvement.</li><li>
Monitor and report on KPIs and SLAs, taking corrective actions where necessary.</li><li>
Coordinate with other FM departments to ensure seamless integration of soft and hard services.</li><li>
Manage budgets, procurement, and resource planning for soft services.</li><li>
Foster a culture of customer service excellence and staff development.</li></ul><h2 class="jobSectionHeader">
About you</h2><ul><li>
Bachelor&rsquo;s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).</li><li>
Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.</li><li>
CFM (Certified Facility Manager) certification is preferred.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Experience in managing large teams and multiple service lines.</li><li>
Familiarity with CAFM systems and FM reporting tools is an advantage.</li><li>
Previous experience in the Middle East, particularly Qatar, is desirable.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations)</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2> 
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
#QSF</div>

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