client service executive Jobs in Mumbai India

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jr customer service executive - network operations & support Jobs in Mumbai India

jr customer service executive - network operations & support

sr customer service executive - network operations & support Jobs in Mumbai India

sr customer service executive - network operations & support

sr customer service executive network operations support

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 The Subsea Network Operation Center (NOC) role is responsible for 24x7 network operations and maintenance of submarine cable systems. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Good knowledge of subsea cable systems, subsea cable technologies, vendors and their NMS
 </li>
 <li>
 Maintain Equipment &amp; Traffic Uptime
 </li>
 <li>
 Traffic monitoring, fault analysis, complaint handing, and fault resolution.
 </li>
 <li>
 Coordination with CLS for network fault troubleshooting &amp; rectification of problems
 </li>
 <li>
 Perform preventive &amp; corrective maintenance as per JSMD guidelines
 </li>
 <li>
 Planned and unplanned activities management and timely &amp; regular updates to concern teams
 </li>
 <li>
 Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems.
 </li>
 <li>
 Circuit provisioning, activation, De-activation and testing in coordination with Cable Landing Station teams.
 </li>
 <li>
 Testing &amp; maintaining the restoration path &amp; keeping ready for use
 </li>
 <li>
 Preparation &amp; analysis of Equipment &amp; NW performance reports and submitting to consortium as per schedule
 </li>
 <li>
 Coordination during Cable failure &amp; repair and restoration of traffic as per JSMD guidelines
 </li>
 <li>
 Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies
 </li>
 <li>
 Manage new installations and upgrades activities
 </li>
 <li>
 Ensure processes are followed towards achieving committed SLAs and KPIs
 </li>
 <li>
 Achieve customer satisfaction within network performance
 </li>
 <li>
 Compliance with JSMD Guidelines
 </li>
 <li>
 Maintaining, administering, upgrading, and troubleshooting network tools and equipment
 </li>
 <li>
 Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
 </li>
 <li>
 Ensure SLA are achieved &amp; work proactively to maintain the same.
 </li>
 <li>
 Conduct vulnerability assessments for networks, Servers, applications, and operating systems
 </li>
 <li>
 Conduct network security audits and scanning on a predetermined basis.
 </li>
 <li>
 Compile and track vulnerabilities over time for metrics purposes.
 </li>
 <li>
 Timely upgradation of all the tools used and their related documents like SOPs etc.
 
 
 </li>
 </ul>
 Key Performance Indicator (KPI)
 
 
 <ul>
 <li>
 Traffic up Time
 </li>
 <li>
 Equipment Uptime
 </li>
 <li>
 Traffic Provisioning &amp; Management &amp; Restoration
 </li>
 <li>
 Preventive Management on Network as well as wet segment
 </li>
 <li>
 Fault &amp; Complaint Management
 </li>
 <li>
 Alarm &amp; Network Performance Management
 </li>
 <li>
 Compliance to NOC process &amp; JSMD guidelines
 </li>
 <li>
 Network Performance Report
 </li>
 <li>
 Repairs and Inventory Management
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Subsea Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations
 </li>
 <li>
 Demonstration of problem-solving skills
 </li>
 <li>
 Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
 </li>
 <li>
 Knowledge of network, operation systems
 </li>
 </ul>
</div>

Sr Customer Service Executive - Network Operations & Support

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Preference
 
 :- B.E. Electronics with 4-6 Yrs
 
 
 experience with DWDM Submarine NOC or Transmission NOC.
 
 
 
 Position Summary:
 
 Sr. Customer Service Executive shall be responsible for the
 
 
 Efficient Operations &amp; Management of the Submarine Cable System and its
 
 
 Equipment &amp; Network and its interfaces with interconnecting transmission
 
 
 facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation &amp;
 
 
 Maintenance of TGN Subsea Cable (SDH-DWDM) &amp;associated network elements and
 
 
 NMS. He will be responsible for traffic monitoring and fault analysis and its
 
 
 rectification, complaint handling &amp;its resolution, Planned and unplanned
 
 
 activities management and timely updates to concern teams. Active coordination
 
 
 with internal customers, TGN CLS landing parties &amp; Cable landing stations,
 
 
 vendors, and engineering to resolve system related problems. Circuit
 
 
 provisioning, activation, De-activation, and testing in coordination with Cable
 
 
 station teams. Actively acquires complex skills, techniques, operating
 
 
 practices, knowledge of abstract concepts to progress toward full proficiency
 
 
 in the field of specialization. Has skills and knowledge that will allow them
 
 
 to adapt to effectively deal with unfamiliar issues, challenges, problems
 
 
 within their field of specialization.
 
 
 Qualification :- B.E. Electronics or Equivalents Degree
 
 
 
 Mandatory Skill set :
 
 - Work Experience to manage
 
 
 SubCom wet-plant, CIENA 6500, ASN 1620 SLTE, SubSea NOC
 
 
 
 Major Responsibilities
 
 
 
 Efficient Operation &amp; Maintenance of the TGN submarine cable Equipment
 
 
 &amp; associated NMS (Shift duty 24*7)
 
 
 Maintain Equipment &amp; Traffic Uptime (SDH/DWDM/wet-plant)
 
 
 Coordination with CLS for
 
 
 network fault troubleshooting &amp; rectification of problems.
 
 
 Perform preventive &amp; corrective maintenance as per guidelines.
 
 
 Testing &amp; maintaining the restoration path &amp; keeping ready for use
 
 
 Preparation &amp; analysis of Equipment &amp; NW performance reports and
 
 
 submitting to SA management as per schedule.
 
 
 Coordination during Cable failure &amp; repair and restoration of traffic as
 
 
 per guidelines
 
 
 Implementing the remedial actions proposed by vendor to clear the
 
 
 Equipment/Network deficiencies.
 
 
 Manage new installations and upgrades activities.
 
 
 Ensure processes are followed towards achieving committed SLAs and KPIs
 
 
 Achieve customer satisfaction within network performance. Key Performance
 
 
 Indicator (KPI):Traffic up Time Equipment Uptime
 
 
 Traffic Provisioning, Management &amp; Restoration
 
 
 Preventive Management on Network as well as wet segment, Fault &amp; Complaint
 
 
 Management, Alarm &amp; Network Performance Management
 
 
 Compliance to NOC process
 
 
 Network Performance Report Repairs and Inventory Management
</div>

Jr Customer Service Executive - Network Operations & Support

Adani Airport Holdings Ltd

<div>
 
 
 Purpose/Objective:
 
 
 
 
 
 
 Executive - Retail will assist in the daily operations and management of the retail outlets at the airport. This role is key in supporting the retail team, ensuring smooth operations, high-quality customer service, and compliance with standards. The executive will also support various retail initiatives such as sales performance tracking, and relationship management with retailers.
 
 
 
 
 
 
 *Key Responsibilities of Role
 
 
 
 
 
 
 
 Retail Operations Support:
 
 
 
 Assist in the smooth running of retail floor operations, ensuring minimal disruptions and high levels of customer satisfaction.
 
 
 Monitor the retail floor for compliance with operational standards, ensuring adherence to store opening times, product displays, and customer service protocols.
 
 
 Provide on-ground support to resolve any immediate operational issues as they arise, escalating to the Assistant Lead when necessary.
 
 
 
 Customer Service and Grievance Resolution:
 
 
 
 Actively listen to customer feedback, address grievances promptly, and work with retailers to resolve issues on the floor.
 
 
 Ensure that service providers are consistently meeting quality standards by monitoring daily operations.
 
 
 Escalate unresolved or complex issues to the Senior Executive/ Assistant Lead - Retail for prompt action.
 
 
 
 Compliance and Quality Assurance:
 
 
 
 Ensure retailers adhere to product quality standards, including compliance with MRP regulations and issuance of bills for every transaction.
 
 
 Conduct regular audits of retail outlets to ensure adherence to company policies and quality guidelines.
 
 
 
 Retail Compliance and Quality Monitoring:
 
 
 
 Ensure retailers are adhering to product quality standards on a daily basis.
 
 
 Perform spot checks at retail outlets to ensure compliance with company policies.
 
 
 Report any non-compliance or quality issues immediately to Senior Executive/ Assistant Lead - Retail for further action.
 
 
 
 Merchandise Stock and Layout Support:
 
 
 
 Ensure that the retail merchandise is adequately stocked and available on the floor at all times.
 
 
 Assist with the daily checking and replenishment of stock, ensuring a balanced and attractive product range.
 
 
 Support the team in implementing zoning strategies within the retail space to maximize product visibility and sales.
 
 
 Regularly monitor sales floor activity and alert supervisors about slow-moving products.
 
 
 Assist in identifying inventory gaps and help in product reallocation based on sales tren
 
 
 
 Sales Monitoring and Reporting Support:
 
 
 
 Assist in monitoring daily sales performance and track progress toward achieving targets.
 
 
 Document daily sales activities and provide a basic analysis of performance.
 
 
 Assist in observing and tracking retail revenue on a daily basis, focusing on identifying patterns and variations.
 
 
 
 Data Collection and Reporting Assistance:
 
 
 
 Collect and maintain data related to sales, customer trends, and stock levels from different retail outlets.
 
 
 Help prepare simple reports based on collected data, highlighting key trends and areas for improvement.
 
 
 Track inventory levels and assist in identifying items with low stock or high sales potential.
 
 
 Update inventory management systems with real-time data and report any stock discrepancies.
 
 
 
 Retailer Coordination and Operational Support:
 
 
 
 Serve as a point of contact for retailers, ensuring they receive the support they need in day-to-day operations.
 
 
 Coordinate with retailers to resolve minor operational issues promptly, ensuring minimal disruption.
 
 
 Communicate with the operations department to fulfill retailer requests and address any operational concerns.
 
 
 
 
 
 Key Stakeholders - Internal:
 
 
 
 Senior Executive/ Assistant Lead - Retail
 
 
 Commercial Team
 
 
 Airport Management Team
 
 
 Retail Operations Team (Store Managers, Cashiers, Sales Staff)
 
 
 Human Resources Department
 
 
 Finance Department
 
 
 Admin Department
 
 
 Marketing Department
 
 
 Design and Projects Team
 
 
 
 Key Stakeholders - External:
 
 
 
 Franchise Partners Suppliers and Vendors
 
 
 Passengers/Customers
 
 
 Airport Concessionaires (Airlines, Lounges)
 
 
 Trade Associations
 
 
 
 
 
 
 *Qualifications and Experience
 
 
 
 
 
 
 
 Education Qualification:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
 </li>
 <li>
 Certifications in Retail Management, Business Administration, or a related field (preferred).
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience in retail sales and customer service, preferably within the airport retail sector.
 </li>
 </ul>
 
 
</div>

Deputy Manager - Retail

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities �Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. �Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. �Building sales pipeline and manage sales projections and revenue forecasts. �Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. �Building account ownership through understanding of customer�s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. �Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations � The role may be an individual contributor or may lead a small team. Minimum qualification &amp; experience Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets �Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build �Extensive experience in building executive relationships with key customer stakeholders. �Expertise in drafting a Go to market plan/ customer acquisition strategy.
</div>

General Manager - Sales- India

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Title: Sr. Manager
 
 
 
 
 Business Development Manager &ndash; Managed WiFi &amp; LAN
 
 
 &amp; Network
 
 
 
 
 Location:
 
 Mumbai
 
 
 
 Experience: 7
 
 to 9 Years
 
 
 
 Job Description
 
 
 
 We are seeking a highly driven and strategic Business
 
 
 Development Manager &ndash; Managed WiFi &amp; LAN and Network Services to spearhead
 
 
 growth in our managed connectivity services portfolio. This role demands a
 
 
 strong leader with a deep understanding of WiFi and Network product technologies,
 
 
 exceptional skills in enterprise sales, opportunity generation, and OEM
 
 
 collaboration.
 
 
 The candidate will be responsible for driving OB numbers, generating
 
 
 a strong funnel, creating strategic business opportunities, driving deal
 
 
 closures, and working on end-to-end Go-To-Market (GTM) execution. A solid grasp
 
 
 of customer needs, market dynamics, and good technical fluency in managed
 
 
 network services is critical.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Development, Funnel Generation, Drive closures
 </li>
 <li>
 Identify and pursue new business opportunities for Managed WiFi &amp; LAN and Network services in Enterprise/Govt/BFSI and mid-market segments.
 </li>
 <li>
 Proactively generate and manage a robust sales funnel across targeted industries and verticals.
 </li>
 <li>
 Drive customer outreach through a mix of direct sales, events, campaigns, and OEM co-selling.
 </li>
 <li>
 Own the sales cycle: lead generation, deal qualification, proposal, negotiation, and contract closure.
 </li>
 <li>
 Work closely with solutions, commercial, &amp; product to fast-track deal closures.
 </li>
 <li>
 Meet and exceed quarterly and annual order booking &amp; revenue targets.
 </li>
 <li>
 OEM &amp; Partner Collaboration
 </li>
 <li>
 Build strong relationships with leading OEMs like, Cisco, HPE, Juniper, &amp; Fortinet etc.
 </li>
 <li>
 Leverage OEM programs and joint GTM activities to expand market reach.
 </li>
 <li>
 Ensure technical alignment and compatibility between OEM solutions and client needs.
 </li>
 <li>
 Customer &amp; Market Insight
 </li>
 <li>
 Maintain strong relationships with key customers to understand their strategic initiatives and evolving needs.
 </li>
 <li>
 Track industry trends, competitor moves, and emerging technologies to identify growth opportunities.
 </li>
 <li>
 Cross-functional Collaboration
 </li>
 <li>
 Work closely with Product Management, Solution Architects, and Engineering to deliver client-specific, scalable solutions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Required Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 7-9 years of experience in B2B business development, enterprise sales, or network solutions sales.
 </li>
 <li>
 Proven experience in selling Managed WiFi, LAN, and enterprise connectivity solutions.
 </li>
 <li>
 Strong track record of closing high-value deals and managing large enterprise accounts.
 
 
 </li>
 </ul>
 
 Technical &amp; Domain Expertise
 
 
 
 <ul>
 <li>
 In-depth understanding of Network products (ILL), WiFi technologies, wireless controllers, access points, LAN infrastructure, NAC, SD-WAN, and managed services models.
 </li>
 <li>
 Familiarity with networking OEMs and their solution portfolios.
 
 
 </li>
 </ul>
 
 Business &amp; Interpersonal Skills
 
 
 
 <ul>
 <li>
 Excellent sales, negotiation, and account management skills.
 </li>
 <li>
 Ability to influence CXOs, IT Heads, and Procurement teams.
 </li>
 <li>
 Strong collaboration and coordination skills across cross-functional teams.
 </li>
 <li>
 Excellent verbal and written communication skills.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Information Technology, Computer Science, or a related field.
 </li>
 <li>
 MBA in Marketing, Sales, or Technology Management is a plus.
 </li>
 </ul>
</div>

Sr Manager - Sales- India

Unilever

<div>
 
 
 Job Description
 
 
 
 
 
 Job Title:
 
 Customer Operations Lead
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Location:
 
 Mumbai HO
 
 
 
 Req ID:
 
 R-1171067
 
 
 
 
 Job Description:
 
 
 
 
 The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Capability Implementation: Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency.
 </li>
 <li>
 Network OTIF Delivery: Ensure timely execution of key capability projects, meeting On-Time-In-Full (OTIF) targets across the network.
 </li>
 <li>
 Capability Adoption: Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Customer Operations (CO), COE, and IT teams to deliver scalable and relevant capabilities.
 </li>
 <li>
 Transformation Agenda: Lead initiatives that support the long-term transformation of the E-commerce team, ensuring readiness for future challenges.
 
 
 </li>
 </ul>
 
 
 Experience Required:
 
 
 
 
 <ul>
 <li>
 3-5 years of experience in a customer service role, preferably in the FMCG/Ecommerce industry
 </li>
 <li>
 Knowledge of SAP and CRM tools will be an added advantage.
 </li>
 <li>
 Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
 
 
 </li>
 </ul>
 
 
 Qualification &amp; Skills Required:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving and decision-making skills
 
 
 </li>
 </ul>
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding.
</div>

Customer Operations Lead

Visit Health

<div>
 
 
 Zonal Head &ndash; Provider Network (Maharashtra/PAN India)
 
 
 
 
 Location:
 
 Mumbai |
 
 Experience:
 
 7+ years |
 
 Function:
 
 Network Expansion &amp; Strategic Partnerships |
 
 Department:
 
 Provider Network
 
 
 
 
 
 
 About Us
 
 
 
 
 
 
 Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.
 
 
 
 
 
 
 Our Core Offerings
 
 
 
 
 
 
 -
 
 Employee Assistance Program (EAP):
 
 Mental health support services for a balanced work-life experience.
 
 
 -
 
 Personalized Health Plans:
 
 Tailored wellness programs with fitness, meditation, and nutritional guidance.
 
 
 -
 
 Health Check-ups &amp; Screenings:
 
 Preventive check-ups and vaccinations for proactive health management.
 
 
 -
 
 Comprehensive Wellness Programs:
 
 Designed to boost morale, productivity, and holistic employee health.
 
 
 -
 
 Preventive &amp; OPD Care:
 
 Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.
 
 
 
 
 
 
 Founding Team
 
 
 
 
 
 
 
 The founding team &mdash; Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi &mdash; established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.
 
 
 
 
 
 
 
 What Sets Us Apart
 
 
 
 
 
 
 
 - Comprehensive &amp; Flexible OPD Benefits:
 
 Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.
 
 
 -
 
 Integrated Platform:
 
 Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.
 
 
 -
 
 Engagement &amp; Gamification:
 
 AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.
 
 
 -
 
 24/7 Accessibility:
 
 Accessible health support anytime, designed to address India&rsquo;s diverse healthcare needs.
 
 
 
 
 
 
 Key Milestones &amp; Achievements
 
 
 
 
 
 
 -
 
 Expanding Primary Care Access:
 
 Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.
 
 
 -
 
 Strategic Partnerships:
 
 Collaborations with leading insurers and doctors, reaching 2,500 major corporations and MSMEs.
 
 
 -
 
 Technological Innovation:
 
 Introduced India&rsquo;s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.
 
 
 -
 
 Awards &amp; Recognition:
 
 Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).
 
 
 -
 
 Funding Success:
 
 Secured over $40 million in investments to drive growth and service expansion.
 
 
 
 
 
 
 Future Vision
 
 
 
 
 
 
 
 Visit Health aims to further strengthen India&rsquo;s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we&rsquo;re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.
 
 
 
 
 
 Visit Health &mdash; Empowering workplaces with accessible, affordable, and impactful healthcare.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a dynamic and strategic
 
 Zonal Head &ndash; Provider Network
 
 to lead the provider acquisition and engagement strategy across
 
 Maharashtra
 
 and support expansion PAN India. This leadership role is crucial in strengthening Visit Health&rsquo;s healthcare network, driving strategic partnerships, and ensuring top-tier service delivery across hospitals, diagnostics, clinics, and labs.
 
 
 You will be responsible for managing a regional provider team, forging high-value alliances, and playing a pivotal role in expanding our nationwide network to support Visit Health&rsquo;s preventive health programs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Leadership:
 
 Lead the provider network expansion strategy across Maharashtra and support PAN India growth in alignment with Visit Health&rsquo;s business objectives.
 </li>
 <li>
 
 Partnership Development:
 
 Identify, negotiate, and finalize empanelment with top-tier hospitals, diagnostic centers, labs, wellness clinics, and radiology partners.
 </li>
 <li>
 
 Team Management:
 
 Manage and mentor a team of Assistant Managers and Executives focused on provider acquisition and relationship management in assigned zones.
 </li>
 <li>
 
 Contract &amp; Tariff Optimization:
 
 Drive high-stakes contract negotiations to secure the best possible service terms, tariffs, and packages aligned with our OPD and wellness offerings.
 </li>
 <li>
 
 Provider Relationship Management:
 
 Build and sustain long-term, trust-based relationships with healthcare providers to ensure high engagement and service quality.
 </li>
 <li>
 
 Performance Monitoring:
 
 Analyze provider performance, cost optimization, patient feedback, and utilization metrics to continuously improve network quality.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Work closely with Sales, Operations, Product, and Customer Support teams to ensure seamless onboarding, integration, and service delivery.
 </li>
 <li>
 
 Market Intelligence:
 
 Stay ahead of healthcare market dynamics, regulatory changes, and competition to inform strategic decisions and enhance provider strategy.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years in healthcare provider network management, with proven leadership experience in hospital/diagnostic empanelment, contracting, and tariff negotiations.
 </li>
 <li>
 Strong knowledge of the Maharashtra healthcare ecosystem; PAN India experience is a strong plus.
 </li>
 <li>
 Strategic thinking with an execution mindset
 </li>
 <li>
 Excellent stakeholder and team management
 </li>
 <li>
 Advanced negotiation and contract management
 </li>
 <li>
 Strong analytical, communication, and leadership skills
 </li>
 <li>
 
 Track Record:
 
 Demonstrated success in expanding provider networks and managing high-performing regional teams.
 </li>
 </ul>
 
 
 
 
 
 Why Join Visit Health?
 
 
 
 
 
 <ul>
 <li>
 
 Impact at Scale:
 
 Serve 5M+ users with 35,000+ doctors across India.
 </li>
 <li>
 
 Innovative Model:
 
 India&rsquo;s first cashless OPD insurance and preventive care ecosystem.
 </li>
 <li>
 
 Mission-Driven Culture:
 
 Help redefine primary care access for families and workplaces.
 </li>
 <li>
 
 Recognition:
 
 Forbes 30 Under 30 Asia, BITSAA Global 30 Under 30, and more.
 </li>
 <li>
 
 Growth-Focused:
 
 $40M+ in funding, with aggressive expansion plans and tech-first innovation.
 </li>
 </ul>
 
 
 
 
 If you're a strategic healthcare leader passionate about building robust provider networks and driving accessible healthcare at scale, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Apply now
 
 and be a part of our mission to transform India&rsquo;s healthcare journey.
 
 
 
</div>

Senior Manager - Provider Network & Partnerships

Explore 343+ Sr customer service executive network operations support in Mumbai India this December. Find roles across top companies and apply now to boost your career.