Jr Customer Service Executive - Network Operations & Support

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Preference :- B.E. Electronics with 4-6 Yrs

experience with DWDM Submarine NOC or Transmission NOC.

Position Summary: Sr. Customer Service Executive shall be responsible for the

Efficient Operations & Management of the Submarine Cable System and its

Equipment & Network and its interfaces with interconnecting transmission

facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation &

Maintenance of TGN Subsea Cable (SDH-DWDM) &associated network elements and

NMS. He will be responsible for traffic monitoring and fault analysis and its

rectification, complaint handling &its resolution, Planned and unplanned

activities management and timely updates to concern teams. Active coordination

with internal customers, TGN CLS landing parties & Cable landing stations,

vendors, and engineering to resolve system related problems. Circuit

provisioning, activation, De-activation, and testing in coordination with Cable

station teams. Actively acquires complex skills, techniques, operating

practices, knowledge of abstract concepts to progress toward full proficiency

in the field of specialization. Has skills and knowledge that will allow them

to adapt to effectively deal with unfamiliar issues, challenges, problems

within their field of specialization.

Qualification :- B.E. Electronics or Equivalents Degree

Mandatory Skill set : - Work Experience to manage

SubCom wet-plant, CIENA 6500, ASN 1620 SLTE, SubSea NOC

Major Responsibilities

Efficient Operation & Maintenance of the TGN submarine cable Equipment

& associated NMS (Shift duty 24*7)

Maintain Equipment & Traffic Uptime (SDH/DWDM/wet-plant)

Coordination with CLS for

network fault troubleshooting & rectification of problems.

Perform preventive & corrective maintenance as per guidelines.

Testing & maintaining the restoration path & keeping ready for use

Preparation & analysis of Equipment & NW performance reports and

submitting to SA management as per schedule.

Coordination during Cable failure & repair and restoration of traffic as

per guidelines

Implementing the remedial actions proposed by vendor to clear the

Equipment/Network deficiencies.

Manage new installations and upgrades activities.

Ensure processes are followed towards achieving committed SLAs and KPIs

Achieve customer satisfaction within network performance. Key Performance

Indicator (KPI):Traffic up Time Equipment Uptime

Traffic Provisioning, Management & Restoration

Preventive Management on Network as well as wet segment, Fault & Complaint

Management, Alarm & Network Performance Management

Compliance to NOC process

Network Performance Report Repairs and Inventory Management