Customer Support & Operations Executive

Customer Support & Operations Executive

• Office Location: Ghitorni, Delhi
• Role Type: Full-time, in-office
• Salary: ₹22,000 – ₹32,000 (depending on experience)

About the Role

Dionne is a growing fashion brand, and we’re looking for someone with strong customer service experience , impeccable spoken and written English, and the ability to manage daily operations with accuracy whilst picking up logistics processes on the job
You must be highly organised, a fast learner, and a natural multitasker.
If you have experience in fashion customer support, that’s a major bonus point.

Key ResponsibilitiesCustomer Support

• Respond on WhatsApp, Email, Calls, Instagram DMs
• Communicate and comprehend in Excellent English
• Share product details (size, fit, fabric), order updates, and resolve issues
• Manage returns/exchanges politely and professionally
• Maintain fast response times & ensure zero missed chats

Operations & Logistics

• Process daily Shopify orders
• Manage shipments on Shiprocket (pickups, NDR, RTO, delays)
• Coordinate with courier partners (Bluedart, Delhivery, Xpressbees)
• Prepare labels, invoices, and daily order sheets
• Track reshipments, exchanges & maintain stock logs
• Assist QC/packing team on high-volume days

Requirements

• Fluent written and spoken english — non-negotiable
• Confident communication & strong problem-solving
• Extremely organized, reliable, and efficient
• Comfortable with WhatsApp Web, Google Sheets, Shopify (preferred), Shiprocket (preferred)
• Fast learner who follows SOPs accurately

Job Type: Full-time

Pay: ₹22,000.00 - ₹32,000.00 per month

Work Location: In person