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Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
At Chalhoub, creativity is a team effort! Working as a Store Supervisor you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.<h5 class="jobSectionHeader">
Key Responsibilities</h5><ul>
<li>Lead by example and represent the store by communicating its values and philosophy though all activities and interactions with customers and other team members</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationship with customers and create future potential selling opportunities</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.</li>
<li>Think hybrid by leveraging all type of point of sales online and offline.</li>
<li>Team Leadership and Development</li>
<li>Provide a clear vision to the team about the business and store&rsquo;s vision and key directions</li>
<li>Identify, recruit, develop and retain strong talents</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
Customer Experience<ul>
<li>
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li>
</ul>
Operational Excellence<ul>
<li>
Ensure all sales and operational policies and procedures are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand&rsquo;s VM guidelines.</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li>
</ul>
What you'll need to succeed<ul>
<li>
Min 3 years of Experience in a managerial position</li>
<li>Having retail/beauty background</li>
<li>having very good command in English Language
</li><li>Excellent Leadership skills</li></ul> 
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Store Supervisor - FACES

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
 <ul>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty
 </li>
 <li>
 Address customers' queries about products, prices, availability, product uses, and services
 </li>
 <li>
 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
 </li>
 <li>
 Advise customers on product ranges best suited to their needs
 </li>
 <li>
 Demonstrate usage and benefits of various brands and products
 </li>
 <li>
 Generate sales, while achieving line and sales targets, using make up knowledge
 </li>
 <li>
 Sell-out target tracking at store level
 </li>
 <li>
 Generate daily sales reports
 </li>
 <li>
 Participate in achieving incentives
 </li>
 <li>
 Track post-launch sales at store level
 </li>
 <li>
 Ensure merchandising levels in the store are met as per the brand guidelines
 </li>
 <li>
 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
 </li>
 <li>
 Report stock shortages using the stock order form
 </li>
 <li>
 Ensure stock receipt as per set procedures
 
 
 </li>
 </ul>
 
 
 What you'll need to
 
 
 succeed
 
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in the beauty industry
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
 </li>
 <li>
 Process customer orders, returns, and exchanges accurately in the system.
 </li>
 <li>
 Record all customer interactions and feedback in the CRM system for tracking and reporting.
 </li>
 <li>
 Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
 </li>
 <li>
 Follow up on pending cases to ensure timely resolution and customer satisfaction.
 </li>
 <li>
 Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
 </li>
 <li>
 Maintain up-to-date knowledge of products, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
 </li>
 <li>
 Participate in regular team meetings and training sessions to enhance service quality.
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Call Center Officer - Call Center

<div><h3 class="jobSectionHeader">Job Purpose:</h3>

To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.

<h3 class="jobSectionHeader">Key Responsibilities:</h3>
<ul>
<li>Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
</li>
<li>Process customer orders, returns, and exchanges accurately in the system.
</li>
<li>Record all customer interactions and feedback in the CRM system for tracking and reporting.
</li>
<li>Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
</li>
<li>Follow up on pending cases to ensure timely resolution and customer satisfaction.
</li>
<li>Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
</li>
<li>Maintain up-to-date knowledge of products, policies, and ongoing promotions.
</li>
<li>Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
</li>
<li>Participate in regular team meetings and training sessions to enhance service quality.</li></ul></div>

Hilton

<div>Housekeeping Floor Supervisor / Accommodation Supervisor
Housekeeping Floor Supervisor 
 
 
What will I be doing? 
As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:<ul>
<li>Allocate work duties to Team Members</li>
<li>Perform routine inspections of all check out rooms and spot checks of all occupied rooms</li>
<li>Report and follow up on any maintenance defects or other issues</li>
<li>Inspect, routinely, service areas, store rooms and corridors</li>
<li>Schedule and supervise deep cleaning and any other projects</li>
<li>Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required</li>
<li>Manage, efficiently, stock control and the maintenance of equipment</li>
<li>Provide excellent Guest service, including VIP and other special requirements</li>
<li>Ensure the adherence to hotel brand standards at all times</li></ul>
What are we looking for? 
Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a Housekeeping supervisory role</li>
<li>A successful track record of managing a team</li>
<li>Strong organizational and analytic skills</li>
<li>An attention to details</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Proficiency, preferred, with computers and computer programs, including Microsoft Office</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Floor Supervisor / Accommodation Supervisor

Raya Holding for Financial Investments

<div>
 
 
 You are about to apply for a job at a certified Top Employer in 2025!
 
 
 
 
 Ready to be part of one of the market leaders in Egypt? Apply now!
 
 
 
 
 Raya Trade; one of Raya&rsquo;s subsidiaries is hiring a Supervisor (Trade Marketing).
 
 
 
 
 
 
 
 
 What will you do?
 
 
 
 
 
 1. Channel Strategy &amp; Planning
 
 
 <ul>
 <li>
 Develop and execute marketing plans tailored to each channel, aligned with sales &amp; marketing objectives.
 </li>
 <li>
 Collaborate with sales and commercial teams to ensure marketing efforts directly support revenue and sell-out targets.
 </li>
 </ul>
 
 
 2. On-Ground Marketing Execution
 
 
 <ul>
 <li>
 Implement in-store campaigns, retail experiences, and seasonal activations across OR and IR partners.
 </li>
 <li>
 Manage end-to-end deployment of POSM materials, fixtures, signage, and digital assets.
 </li>
 <li>
 Ensure compliance with planograms, merchandising guidelines, and promotional displays.
 </li>
 </ul>
 
 
 3. Visibility &amp; POSM Management
 
 
 <ul>
 <li>
 Plan, distribute, and monitor POSM and branded assets across retail doors.
 </li>
 <li>
 Oversee the lifecycle of in-store elements: installation, refresh, removal, and storage.
 </li>
 <li>
 Work with vendors and installers to maintain quality and on-time execution.
 </li>
 <li>
 Document trade visit findings with photos, notes, and audit scores.
 </li>
 </ul>
 
 
 4. Channel Engagement &amp; Retail Activation
 
 
 <ul>
 <li>
 Coordinate and lead retail-level activations, co-branded campaigns, launch events, and footfall-driving activities.
 </li>
 </ul>
 
 
 5. Retail Audits &amp; Quality Control
 
 
 <ul>
 <li>
 Conduct regular audits of stores across channels to assess branding compliance, messaging consistency, and shopper experience.
 </li>
 <li>
 Identify visibility gaps and competitor presence; recommend improvement actions.
 </li>
 </ul>
 
 
 6. Retail Staff Engagement
 
 
 <ul>
 <li>
 Partner with the training team to deliver brand immersion and product sessions to retail sales staff.
 </li>
 <li>
 Build and nurture strong relationships with store managers and frontliners to foster brand advocacy.
 </li>
 </ul>
 
 
 7. Digital &amp; E-commerce Integration
 
 
 <ul>
 <li>
 Coordinate with digital and ATL/BTL teams to integrate channel efforts into broader 360&deg; campaigns.
 </li>
 <li>
 Ensure e-commerce platforms have rich content, optimized visuals, and consistent messaging during key campaigns.
 </li>
 </ul>
 
 
 8. Budget &amp; Performance Management
 
 
 <ul>
 <li>
 Manage channel-level marketing budgets and ensure efficient allocation toward high-ROI activities.
 </li>
 <li>
 Track key KPIs: campaign impact, footfall, compliance scores, staff engagement, and sell-through performance.
 </li>
 <li>
 Report regularly to senior stakeholders with data-driven insights and recommendations.
 </li>
 </ul>
 
 
 
 
 
 
 What will you need?
 
 
 
 <ul>
 <li>
 Years of Experience Min: 4 Max: 6
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organization
 </li>
 <li>
 Time Management
 </li>
 </ul>
 
 
 
 
 
 
 What is unique about Raya
 
 ?
 
 
 <ul>
 <li>
 Are you an eager learner? Raya believes in its employees, so we aim to continuously provi
 
 de learning &amp; development
 
 plans for all of our employees to ensure their personal and career development.
 </li>
 <li>
 Are you looking f
 
 or career progression?
 
 Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
 </li>
 <li>
 Are you looking for
 
 a rewarding environment?
 
 Raya's top achievers are awarded annually with an international 5 days trip.
 </li>
 <li>
 Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing
 
 
 CSR programs and initiatives.
 </li>
 <li>
 Are you a foodi
 
 e? Exclusive discounts
 
 for Raya employees at Raya&rsquo;s Restaurants.
 </li>
 </ul>
</div>

Supervisor (Trade Marketing)

Explore 287+ Store supervisor faces in Support Senior Specialist Revenue Management Broadband Jobs In Egypt this November. Find roles across top companies and apply now to boost your career.

287 store supervisor faces jobs IN Support Senior Specialist Revenue Management Broadband Jobs In Egypt

Store Supervisor - FACES

Store Supervisor - FACES

Store Supervisor - FACES

Call Center Officer - Call Center

Call Center Officer - Call Center

Housekeeping Floor Supervisor / Accommodation Supervisor

Supervisor (Trade Marketing)