ai operations senior manager - functional partnerships Jobs in San Francisco

ai operations senior manager - functional partnerships

director, customer success management Jobs in San Francisco

director, customer success management

director, delivery & operations lead Jobs in San Francisco

director, delivery & operations lead

internal communications lead Jobs in San Francisco

internal communications lead

learning design senior lead, customer operations Jobs in San Francisco

learning design senior lead, customer operations

support content senior lead customer operations

Block

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &quot;buy now, pay later&quot; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p>
<p>
The Support Content Operations team ensures that customers and advocates across Square, Afterpay, and Cash App have access to accurate, consistent, and usable knowledge at every touchpoint. Sitting within Customer Operations, this team is responsible for driving the end-to-end content strategy, governance, and execution of support knowledge globally. As Senior Lead, you'll oversee Support Content Leads, set and enforce governance standards, and prepare our knowledge ecosystem for the future of AI and machine learning. Your work will directly impact customer experience, advocate efficiency, and operational scalability.</p>
<p><b>
You Will</b></p>
<ul>
<li>Own the end-to-end content strategy for support knowledge, ensuring it meets operational, regulatory, and customer experience standards.</li>
<li>Lead and align content operations across multiple brands, managing Support Content Leads to deliver high-quality, scalable content.</li>
<li>Establish and maintain governance processes to ensure consistency, accuracy, and compliance in all knowledge assets.</li>
<li>Partner with product, operations, and technology teams to prepare content for future AI and ML integration.</li>
<li>Drive continuous improvement in content structure, modularity, and usability to support advocate decision-making and customer self-service.</li>
<li>Stay ahead of emerging trends in content management systems, structured content, and digital support experiences.</li>
</ul><h3 class="jobSectionHeader"><b>You Have</b></h3>
<ul><li>6+ years of experience in Knowledge Management, Content Management, or Support Content Operations, with a proven track record of driving measurable improvements in customer or advocate experience.</li>
<li>3+ years of experience leading teams of leaders within the support content domain, including managing global or multi-brand content operations.</li>
<li>Demonstrated ability to own and execute an end-to-end content strategy, from governance and compliance to delivery and measurement at scale.</li>
<li>Expertise in content governance, structured content methodologies, and content management systems, with the ability to enforce consistency and quality across multiple platforms.</li>
<li>Demonstrated success in leading BPO partners to deliver consistent, scalable, and high-quality support content operations across geographies.</li>
<li>Proven experience designing and managing customer experience&ndash;focused support content that improves usability, self-service adoption, and overall customer satisfaction.</li>
<li>Strong experience partnering with cross-functional teams (e.g., product, technology, operations) to align content with business priorities and prepare for AI/ML integration.</li>
<li>Ability to improve content usability, modularity, and scalability, enabling both customer self-service and advocate efficiency.</li>
<li>Strong stakeholder management and change leadership skills, with the ability to influence decision-making at senior levels.</li>
</ul>
<p>We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances.</p>
<p>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$156,200&mdash;$234,200 USD</div></div><div><div>
Zone B:
</div><div>$145,200&mdash;$217,800 USD</div></div><div><div>
Zone C:</div><div>
$137,400&mdash;$206,200 USD</div></div><div><div>
Zone D:</div><div>
$129,600&mdash;$194,400 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Support Content Senior Lead, Customer Operations

Retool

<div><div><p><b>ABOUT RETOOL</b></p>
<p>
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don&rsquo;t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.</p>
<p>
At Retool, we&rsquo;re on a mission to bring good software to everyone. We&rsquo;re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that&rsquo;s a mission worth striving for.</p>
<p>
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!</p></div><p><b>
WHY WE&rsquo;RE LOOKING FOR YOU:</b></p>
<p>
We are seeking an <b>Internal Communications Lead</b> to design and drive the strategy that keeps Retool team members informed, connected, and inspired. This role will serve as a trusted partner to executives and leaders, ensuring our workforce is aligned with company goals and engaged in our culture. You&rsquo;ll oversee company-wide messaging, lead internal channels and events, and manage communication through periods of growth and change.</p>
<p>
This is both a <b>strategic and hands-on role</b> &mdash; you&rsquo;ll set direction for internal communications while also rolling up your sleeves to write, edit, and deliver impactful content that resonates with employees at every level.</p>
<p><b>
WHO YOU'LL WORK WITH</b></p>
<p>
You will join a dynamic, growing People team that aspires to serve our amazing employees. You&rsquo;ll be working directly with members of the executive team, as well as team members from all levels across the organization.</p>
<p><b>
WHAT YOU'LL DO:</b></p>
<ul>
<li><b>Strategic Communications</b>
<ul><li>Build and execute the internal communications strategy to support business objectives and cultural priorities.</li>
<li>Partner with senior leadership to ensure clear, consistent, and transparent messaging across the organization.</li>
<li>Align communications with company mission, values, and tone of voice.</li>
</ul></li><li><b>Leadership Support</b>
<ul><li>Develop messaging and content for leaders when necessary (announcement emails, presentations, all-hands).</li>
<li>Coach leaders on effective communication approaches that build trust and engagement.</li>
<li>Ensure leadership visibility across all teams and locations.</li>
</ul></li><li><b>Employee Engagement &amp; Culture</b>
<ul><li>Drive communications that strengthen culture, recognition, and belonging.</li>
<li>Create campaigns and storytelling initiatives that showcase employee voices and highlight team impact.</li>
<li>Have an ear to the ground to deeply understand employee sentiment via strong partnerships, active listening, and structured tools such as engagement surveys.</li>
</ul></li><li><b>Channels &amp; Content</b>
<ul><li>Own internal communication channels (intranet, newsletters, Slack, video updates, town halls).</li>
<li>Maintain editorial calendars and ensure high-quality, timely delivery of content.</li>
<li>Experiment with new formats and tools to meet employees where they are.</li>
</ul></li><li><b>Change &amp; Crisis Communications</b>
<ul><li>Lead communications during key organizational changes.</li>
<li>Serve as a trusted advisor in managing sensitive announcements.</li>
<li>Help employees navigate change with clarity and empathy.</li>
</ul>
</li></ul><p><b>THE SKILLSET YOU'LL BRING:</b></p>
<ul>
<li>7+ years of experience in internal communications, corporate communications, or related fields.</li>
<li>Experience in tech, SaaS, or other dynamic industries.</li>
<li>Proven track record of leading communications strategies in high-growth or complex organizations.</li>
<li>Excellent writing, editing, and storytelling skills across a variety of formats.</li>
<li>Strong executive presence and ability to influence senior leaders, while being accessible and relatable to people of all levels in the company.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Experience in change management and crisis communication.</li>
<li>Skilled in event design and execution (e.g., all-hands, leadership offsites).</li>
<li>Knowledge of employer brand and how it connects to internal communications.</li>
</ul><div><div><div><p>
For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate&rsquo;s experience and qualifications, and location.</p>
<p>
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.</p></div><div>
San Francisco
</div><div>$142,600&mdash;$193,000 USD</div></div></div><div><p>
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!</p>
<p>
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.</p></div></div>

Internal Communications Lead

Handshake

<div><h1 class="jobSectionHeader"><b>About Handshake</b></h1><p>
Handshake is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling&mdash;from first internships to full-time roles, freelance work to gig work, and beyond.</p><p>
Founded in 2014, we&rsquo;ve built the most trusted platform for early talent&mdash;owning the college-to-career market and powering nearly every career center. Today we&rsquo;re building on that foundation to help students and early professionals upskill or reskill for the future.</p><p>
Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:</p><ul><li><p>
Category Leader: Over 92% coverage across US universities &amp; 77% of total US university student population.</p></li><li><p>
Proven Market Demand: Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.</p></li><li><p>
World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.</p></li><li><p>
Capitalized &amp; Scaling: $434M raised with a $175M+ run rate.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><ul><li><p>
Organize, craft, and iterate on large, strategic initiatives: you'll use data, research, and product thinking to inform your work</p></li><li><p>
Develop and iterate content systems, patterns, and style guidelines, ensuring our language remains concise, clear, accessible, and usable while conveying complex information to audiences in a very wide range of fields</p></li><li><p>
Contribute to design workshops, usability testing, and content critiques</p></li><li><p>
Collaborate closely with your partners, both cross-functionally and within design: product design, research, PM, engineering, operations, analytics, design systems, brand, marketing &ndash; to ship and iterate on strategic, well-thought-out, great-to-use products that make real impact for both our fellows, operators, and customer labs</p></li><li><p>
Help your team succeed: raise the bar on culture, operations, and execution of design work, including product narratives, voice and tone, product reasoning, systems thinking, prototyping, ability to facilitate conversations with and present to stakeholders, stellar teamwork and mentoring</p></li><li><p>
Strengthen the overall product organization's ability to experiment, iterate, and learn alongside your product organization to lead teammates; develop well-informed strategic visions of where we're headed, collaborate to break them into pragmatic phases to scaffold our way forward</p></li></ul><h3 class="jobSectionHeader"><b>
Desired Capabilities</b></h3><ul><li><p>
You've designed and shipped products that customers love, and can systematically, clearly articulate what it took to make that happen, from high-level strategy down to word-level decision-making</p></li><li><p>
You know how to roll data, research, business goals, technical constraints, and customer needs together into strongly-crafted content; you iterate fast, ensure you gather feedback, and use strategic reasoning to inform your decisions</p></li><li><p>
You relish using your content skills to bring clarity and simplicity to both process and product</p></li><li><p>
You're humble and kind, excited to keep learning and teaching, and curious about the workings of a new technology, industry, and ever-evolving team / product surface area</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Extra Credit</b></h3><ul><li><p>
Extra bonus if you're experienced working in educational technology, learning platforms, AI</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Perks</b></h3><p>
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.</p><p></p><p><b><i>
The below benefits are for full-time US employees.</i></b></p><p>
<b>Ownership:</b> Equity in a fast-growing company</p><p>
<b>Financial Wellness</b>: 401(k) match, competitive compensation, financial coaching</p><p>
<b>Family Support:</b> Paid parental leave, fertility benefits, parental coaching</p><p>
<b>Wellbeing:</b> Medical, dental, and vision, mental health support, $500 wellness stipend</p><p>
<b>Growth:</b> $2,000 learning stipend, ongoing development</p><p>
<b>Remote &amp; Office:</b> Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office</p><p>
<b>Time Off:</b> Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!</p><p>
<b>Connection:</b> Team outings &amp; referral bonuses</p><p>
Explore our mission, values, and comprehensive US benefits atjoinhandshake.com/careers.</p></div>

Senior Content Designer II, Handshake AI

talr

<p><b>Strategy &amp; Operations Lead &ndash; CIO Organization</b></p><p>We are seeking a strategic and operationally-focused leader to guide the vision, priorities, and ongoing evolution of our CIO Organization. As the Strategy &amp; Operations Lead, you will play a pivotal role in advancing key initiatives, enabling leadership decision-making, and managing the internal systems and frameworks that drive operational excellence across the organization.</p><p>Reporting to the Head of PMO &amp; Strategy &amp; Operations, you will collaborate closely with the CIO leadership team to align strategy, execution, and operations, accelerating overall organizational impact. You will partner with leaders to identify gaps, optimize processes, enhance cross-team alignment, and communicate outcomes across the company. This is a player-coach role where you will lead by example, help improve team velocity, and champion opportunities to enhance execution, processes, and performance. You will also contribute to team development and training initiatives.</p><p>Your work will be critical to ensuring the CIO Organization operates with clarity, focus, and agility.</p><p><b>Key Responsibilities</b></p><p><b>Strategic Planning &amp; Execution</b></p><ul><li>Lead the development and implementation of annual and multi-year strategic plans, ensuring alignment with organizational goals and priorities.</li><li>Drive execution of high-impact initiatives to enhance collaboration, efficiency, and decision-making across the CIO Organization.</li><li>Serve as a trusted advisor to the CIO leadership team, surfacing critical priorities and providing actionable insights.</li><li>Improve cross-functional alignment to ensure CIO initiatives deliver measurable value across the organization.</li><li>Manage and optimize internal systems that support operational tracking and project management, demonstrating internal expertise and helping scale best practices.</li></ul><p><b>Operational Effectiveness &amp; Performance Management</b></p><ul><li>Establish and maintain organizational rhythms, including leadership meetings, quarterly reviews, and offsite planning sessions, to ensure accountability and focus.</li><li>Develop dashboards and reporting frameworks that provide visibility into key performance metrics and organizational health.</li><li>Use data to identify risks, optimize workflows, and drive continuous improvement.</li><li>Produce actionable insights, frameworks, and recommendations that enable faster, more informed decision-making.</li></ul><p><b>Communication &amp; Culture</b></p><ul><li>Craft clear, compelling communications on strategic priorities, progress, and organizational impact.</li><li>Lead content creation for leadership forums, offsites, and internal meetings.</li><li>Manage internal communications on behalf of the CIO and leadership team.</li><li>Translate business insights and objectives into meaningful updates for the broader organization.</li><li>Partner with leadership to promote a culture of transparency, collaboration, and operational excellence.</li></ul><p>Job Type: Full-time</p><p>Pay: $110,000.00 - $235,000.00 per year</p><p>Work Location: In person</p>

Strategy & Operations Lead

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &ldquo;buy now, pay later&rdquo; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p><br>
<p>
The Learning Design team drives the creation of scalable, high-impact training across Square, Afterpay, and Cash App. Sitting within Customer Operations, this team ensures learning is designed with industry best practices, regulatory alignment, and real-time enablement in mind. As Senior Lead, you&rsquo;ll shape the strategy for all learning design, lead a team of Learning Design Leads, and deliver programs that improve frontline performance and operational outcomes. Your impact will be felt globally as you drive consistency, scalability, and innovation across brands and geographies.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Lead the design strategy for all learning programs across brands, ensuring alignment with operational priorities and business outcomes.</li>
<li>Oversee the creation of modular, scalable, and measurable learning assets in multiple formats (e.g., digital, blended, microlearning).</li>
<li>Partner with operational leaders, SMEs, and BPO partners to design training that is relevant, timely, and directly tied to frontline performance.</li>
<li>Ensure all materials are compliant with regulatory requirements and aligned with brand voice, policies, and service standards.</li>
<li>Introduce and sustain design best practices, leveraging emerging technologies and data insights to continually improve design impact.</li>
<li>Manage Learning Design Leads, fostering capability growth, collaboration, and accountability.</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>6+ years of experience in Learning Design, Learning &amp; Development (L&amp;D), or performance enablement with a portfolio of programs that delivered measurable business impact.</li>
<li>3+ years of experience managing teams and learning programs, including directly managing other managers or team leads.</li>
<li>Proven ability to lead high-performing learning design teams and scale quality and consistency across multiple brands, geographies, or business units.</li>
<li>Deep expertise in instructional design methodologies, adult learning principles, and learning science, with practical experience applying these to digital, blended, and modular learning solutions.</li>
<li>Hands-on experience with digital learning tools, platforms, and emerging technologies to innovate and modernize design approaches.</li>
<li>Strong stakeholder engagement skills, with the ability to partner with SMEs, BPOs, and operational leaders to deliver timely, relevant, and compliant learning experiences.</li>
<li>Demonstrated change leadership and influence skills to drive adoption of design best practices and alignment with business priorities.</li>
<li>Ability to thrive in fast-paced, evolving environments where adaptability, data-driven insights, and creativity are essential.</li>
</ul><h4 class="jobSectionHeader"><b>Technologies We Use and Teach</b></h4>
<ul><li>Docebo</li>
<li>Rise 360</li>
<li>Camtasia</li>
</ul>
<p>We&rsquo;re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.<br>
<br>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$148,700&mdash;$223,100 USD</div></div><div><div>
Zone B:
</div><div>$138,300&mdash;$207,500 USD</div></div><div><div>
Zone C:</div><div>
$130,900&mdash;$196,300 USD</div></div><div><div>
Zone D:</div><div>
$123,400&mdash;$185,200 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Learning Design Senior Lead, Customer Operations

Genentech

<div><div><div>THE POSITION</div><p><b>
The Opportunity</b></p><p>
The Director, Delivery &amp; Operations Lead for the Population Health CoE is a key role, translating strategic vision into operational excellence. Reporting to the Head of Population Health CoE, this leader oversees all CoE operations, manages a high-performing team, and builds structures and processes for efficient delivery and measurable impact. This role requires a dynamic, systems-oriented leader who excels in complex matrix environments, possessing strong program management, business acumen, and communication skills to enhance organizational cadence and cross-functional delivery. They leverage cultural and historical expertise to drive impactful Population Health initiatives.</p><p></p><p><b>
Key Responsibilities</b></p><p>
Strategic Operations &amp; Planning</p><ul><li><p>
Collaborates with leadership to define strategic goals, translate input into actionable plans, and maintain operational frameworks for prioritization and performance, while overseeing daily operations to foster innovation and inclusion.</p></li></ul><p>
Program Oversight &amp; Delivery</p><ul><li><p>
Lead the execution of CMG enterprise programs, coordinate across functional leads to monitor progress and address barriers, and ensure operational consistency and integration across all PH programs.</p></li></ul><p>
Cross-Functional Alignment</p><ul><li><p>
Serve as the operational liaison between the CoE and commercial execution, partnering with commercial, medical, market access, and enabling functions to integrate PH initiatives into brand planning and delivery, aligning timelines, budgets, and resources for maximum program impact.</p></li></ul><p>
Governance, Budget, &amp; Resources Stewardship</p><ul><li><p>
Oversee budget and resource planning, vendor and partner management, and internal governance, ensuring compliance, negotiating agreements, and mitigating risks to support business goals and team enablement.</p></li></ul><p>
Performance Tracking &amp; Continuous Improvement</p><ul><li><p>
Create tools and frameworks to prioritize work, measure long-term effectiveness of the Population Health strategy, track project milestones and provide updates to senior leadership, define and monitor operational KPIs, program outcomes, and risk indicators for all CoE activities, use data and analytics to inform operational decisions, and embed a culture of continuous improvement.</p></li></ul><p>
Team Development &amp; Leadership Influence</p><ul><li><p>
Act as a thoughtful, strategic leader for operational delivery, building, mentoring, and retaining a high-performing operations team, fostering a culture of operational excellence and continuous improvement, supporting team capability building in operational delivery, and partnering with Group Functions to implement people-related processes and design professional development experiences.</p></li></ul><p></p><p><b>
Who you are</b></p><p><b>
Required Qualifications &amp; Experience</b></p><ul><li><p>
Bachelor&rsquo;s degree in Business, Public Health, Policy, or a related field.</p></li><li><p>
15+ years of progressive experience in the biotechnology/pharmaceutical, healthcare, academic, or related industries, including at least 10 years in leadership roles within complex matrixed organizations.</p></li><li><p>
Proven ability to lead strategic operations, enterprise program management, and cross-functional initiatives, demonstrating success in stakeholder alignment, project delivery, and various forms of communications.</p></li><li><p>
Exceptional skills in distilling strategic discussions into actionable plans, coupled with strong analytical and problem-solving abilities applied to decision-making and operational refinement.</p></li><li><p>
Experienced in fostering high-performing teams, leading with clarity, accountability, and empathy.</p></li><li><p>
Demonstrated ability to influence without authority, build cross-functional consensus, and lead within evolving, mission-driven organizations.</p></li></ul><p></p><p><b>
Preferred </b><b>Qualifications &amp; Experience</b></p><ul><li><p>
Advanced degree in Business, Public Health, Policy, or a related field.</p></li><li><p>
Deep Population Health fluency, with a strong appreciation for community values and traditions as a foundation for leadership.</p></li><li><p>
Strong financial and compliance acumen, including budget oversight, vendor negotiations, and risk governance.</p></li><li><p>
Polished verbal, written, visual, and interpersonal communication skills, with demonstrated comfort presenting to senior executives, boards, and public-facing forums.</p></li><li><p>
Experience with brand marketing or agency management.</p></li></ul><p></p><p><b>
Travel Requirements</b></p><p>
The position is located in South San Francisco. The position may require up to 25% time traveling.</p><p></p><p>
The expected salary range for this position based on the primary location of South San Francisco, CA is $166,500 - 309,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.</p><p></p><p>
Benefits</p><p></p><p>
Relocation benefits are not available for this job posting.</p><p></p><p>
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.</p><p></p><p>
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.</p></div><p></p>
<div><div>JOB FACTS
</div><div><div><ul><div><b>Job Sub Category</b><b>
</b><p>Operations
</p></div><div><b>Schedule</b><b>
</b><p>Full time
</p></div><div><b>Job Type</b><b>
</b><p>Regular
</p></div><div><b>Posted Date</b><b>
</b><p>Sep 4th 2025
</p></div><div><b>Job ID</b><b>
</b><p>202508-121839</p></div></ul></div></div></div></div><p></p>

Director, Delivery & Operations Lead

PayJoy

<div><div><div><b>About PayJoy</b></div><div></div><div><br>
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.</div><div></div><div><b><br>
This role</b></div><div></div><div><br>
We're seeking a <b>Senior Director of Total Rewards &amp; Operations</b> to join our People team, reporting directly to the SVP of People. You will be responsible for defining and executing our total rewards strategy, ensuring we attract and retain top talent. You'll lead our People Operations, overseeing our systems, and championing the day-to-day support for all employees. This role is a vital link between our People and Finance functions, ensuring operational excellence and sound fiscal management.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Total Rewards Strategy: Develop and execute a global total rewards philosophy and strategy, including compensation, equity, benefits, and recognition programs. Ensure our programs are competitive, equitable, and aligned with our business goals.</li><li>
Compensation and Equity Management: Lead the design and administration of global compensation structures, including salary bands, variable pay, and incentive plans. Manage our global equity program, including grants, refreshers, and public market readiness.</li><li>
Benefits and Wellbeing: Oversee the global benefits portfolio, ensuring our offerings are competitive and provide comprehensive support for our employees' physical, mental, and financial well-being.</li><li>
HR Operations &amp; Systems: Lead the People Operations function, ensuring seamless and scalable HR processes from hire to retire. This includes managing HRIS (e.g. Rippling, etc.) and building a data-driven approach to HR.</li><li>
Compliance and Governance: Ensure all total rewards and people operations programs are compliant with local, state, and international regulations. Prepare for and manage audits as needed.</li><li>
Team Leadership: Lead, mentor, and develop a high-performing team of total rewards and people operations professionals.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul><li><ul><li>
A seasoned total rewards leader with 10+ years of experience designing and managing global compensation and benefits programs, with a strong background in People Operations.</li><li>
Proven experience working in a high-growth, fast-paced environment, with direct involvement in preparing for or managing a company's IPO journey.</li><li>
Deep expertise in equity program design and management, with a strong understanding of how to leverage equity to attract and retain talent in a public company context.</li><li>
Strong analytical and financial acumen, with the ability to translate complex data into actionable insights and strategic recommendations.</li><li>
An exceptional communicator and collaborator who can build strong relationships across all levels of the organization.</li><li>
Experience leading and developing a global team.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefits</b></h3><ul><li><ul><li>
100% Company-funded health, dental, and vision insurance for employee and immediate family.</li><li>
Company-funded employee life and disability insurance.</li><li>
3% employer 401k contribution.</li><li>
Company holidays; 20 days vacations; flexible sick leave.</li><li>
Headphone, home office equipment and wellness perks.</li><li>
$2,000 USD annual Co-working Travel perk.</li><li>
$2,000 USD annual Professional Development perk.</li><li>
Commuter benefit.</li></ul></li></ul></div></div>
<div><div>$254,182 - $290,062 a year</div></div>
<div><div>PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div></div><div><b><br>
PayJoy Principles</b></div><div></div><div><br>
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency &amp; Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening</div></div></div>

Senior Director of Total Rewards & People Operations

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