sales advisor

content specialist

customer operations specialist - 45032 Jobs in Hyderabad

customer operations specialist - 45032

information technology support manager Jobs in Hyderabad

information technology support manager

marketing specialist

support specialist

Cendyn

<div>
 
 Job Purpose
 
 
 
 The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams.
 
 
 
 Job Responsibilities
 
 
 
 Essential Functions:
 
 
 <ul>
 <li>
 Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up
 </li>
 <li>
 Analyze client needs and offer appropriate, tailored solutions
 </li>
 <li>
 Integrate and update content (text, images, videos) into the CMS
 </li>
 <li>
 Perform basic web updates using HTML, CSS/Sass, and JavaScript
 </li>
 <li>
 Assist with third-party widget or API integrations
 </li>
 <li>
 Collaborate with senior developers for complex implementations
 </li>
 <li>
 Conduct training and demos on the CMS for team members, partners, or clients
 </li>
 <li>
 Review and test websites before launch to ensure quality and functionality
 </li>
 <li>
 Support website go-live procedures and monitor post-launch performance
 </li>
 <li>
 Perform basic DNS configuration tasks (e.g., A, CNAME, TXT, MX records) and assist in troubleshooting domain-related issues
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 Required Education and Experience:
 
 
 <ul>
 <li>
 Associate degree or equivalent training in web, digital communication, or technical support or any equivalent relevant business knowledge
 </li>
 <li>
 Experience working with CMS platforms and support ticket systems (e.g., Zendesk, JIRA)
 </li>
 <li>
 Knowledge of HTML, CSS/Sass, and JavaScript basics
 </li>
 <li>
 Understanding of SEO fundamentals and website performance best practices
 </li>
 <li>
 Strong written communication skills in French and English (additional language skills a plus)
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Excellent time management and prioritization skills
 </li>
 <li>
 Ability to work independently and collaboratively in a team setting
 </li>
 <li>
 High attention to detail and organizational skills
 </li>
 <li>
 Adaptability in a dynamic work environment
 </li>
 <li>
 Strong interpersonal skills and customer-oriented mindset
 </li>
 <li>
 Effective communicator across verbal, written, and visual channels
 </li>
 <li>
 Basic understanding of DNS configuration and troubleshooting
 
 
 </li>
 </ul>
 
 Work Timings
 
 
 
 This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9 PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days&rsquo; work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.
 
 
 
 EEO Statement
 
 
 
 Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
</div>

Support Specialist

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 This is a contractual role.
 
 
 </li>
 </ul>
 At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon&rsquo;s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
 
 
 Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, off boarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
 
 
 As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
 
 
 You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
 
 
 Key job responsibilities
 
 
 
 Responsibilities
 
 
 
 Amazon&rsquo;s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
 
 
 <ul>
 <li>
 Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
 </li>
 <li>
 Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures &ndash; escalate when these cannot be resolved.
 </li>
 <li>
 Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
 </li>
 <li>
 Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
 </li>
 <li>
 Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
 </li>
 <li>
 Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
 </li>
 <li>
 Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
 </li>
 <li>
 Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
 </li>
 <li>
 Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
 
 
 </li>
 </ul>
 This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Must have Bachelor's Degree or Master&rsquo;s degree
 </li>
 <li>
 0-10+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
 </li>
 <li>
 Fluent communication and writing skills in English (+85%).
 </li>
 <li>
 Schedule flexibility (support a 24x7 operations).
 </li>
 <li>
 Internet connection before joining date with a speed range of 50-100 Mbps
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
 </li>
 <li>
 Basic US legislation Leave of Absence and Accommodations knowledge.
 </li>
 <li>
 Knowledge of US federal and state leave and disability laws.
 </li>
 <li>
 Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
 </li>
 <li>
 Experience dealing with customers and exceptional use of empathy skills.
 </li>
 <li>
 Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
 </li>
 <li>
 Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
 </li>
 <li>
 Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A2868479
</div>

MyHR Live Support Advisor [S], MHLS

Fanatics

<div>
 
 Key Responsibilities
 
 
 
 
 JOB DESCRIPTION
 
 
 
 <ul>
 <li>
 Provide direct technical support to Fulfillment &amp;Manufacturing/Embellishment Centers, partnering closely with facility leaders and operations teams.
 </li>
 <li>
 Monitor, triage, and resolve support tickets and severity incidents with urgency, focusing on minimizing downtime and impact to operations.
 </li>
 <li>
 Lead root cause analysis to eliminate systemic issues, focusing on permanent solutions rather than temporary workarounds.
 </li>
 <li>
 Document issues, fixes, and troubleshooting procedures to build a detailed support runbook and team-wide knowledge base for recurring and high-frequency issues.
 </li>
 <li>
 Troubleshoot and support critical Warehouse Management Systems (WMS), Manufacturing Systems, Warehouse Control Systems (WCS), Parcel Management Systems, REST APIs, ERP integrations, and direct-to-consumer (DTC) platforms.
 </li>
 <li>
 Partner with cross-functional teams, including engineering and supply chain operations, to ensure 99.9% uptime and a seamless flow of goods.
 </li>
 <li>
 Analyze system data to identify trends, optimize processes, and recommend continuous improvements.
 </li>
 <li>
 Participate in a 24/7 on-call rotation for high-severity incidents.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 Qualifications and Experience
 
 
 
 <ul>
 <li>
 2-3+ years of experience managing a technical support or ticket queue in a fast-paced, operational environment.
 </li>
 <li>
 Strong incident management and troubleshooting skills, including ability to quickly identify, triage, communicate, and resolve complex issues.
 </li>
 <li>
 Proficiency in writing and troubleshooting complex SQL queries (Oracle, MS SQL, MySQL, Postgres, etc.).
 </li>
 <li>
 Proven experience building and maintaining technical documentation and support runbooks.
 </li>
 <li>
 Hands-on programming experience in one or more object-oriented languages such as GoLang, Perl, Python, C#, C++, .NET.
 </li>
 <li>
 Strong communication skills, with the ability to build trust and alignment across operations and engineering teams.
 </li>
 <li>
 Experience troubleshooting REST APIs, complex system integrations, and backend processes.
 </li>
 <li>
 Ability to troubleshoot custom-built or third-party software that handles order customization, production scheduling, and inventory management.
 </li>
 <li>
 Basic knowledge of server, network, and storage systems, especially as they relate to manufacturing and fulfillment equipment connectivity and system uptime.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Familiarity with Warehouse Management Systems (WMS) like Manhattan (WMi/WMOS/Active/Scale), JDA, HighJump, or Logfire.
 </li>
 <li>
 Familiarity with software systems used in custom manufacturing - Manufacturing Execution Systems, and Product Lifecycle Management (PLM).
 </li>
 <li>
 Familiarity with Warehouse Control Systems (WCS) such as Compass, Dematic, Intelligrated, Knapp or Pyramid etc.
 </li>
 <li>
 Experience supporting Parcel Management Systems such as ProShip, BluJay, Logistyx, or Pierbridge.
 </li>
 <li>
 Exposure to ERP systems and supply chain backend integrations.
 </li>
 <li>
 Experience in direct-to-consumer / eCommerce environments.
 </li>
 <li>
 Familiarity with distributed systems, Kubernetes, microservices, and orchestration tools like Temporal is a plus.
 </li>
 <li>
 Understanding of the digital workflow from order intake to design file processing and machine interfacing.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
 
 
 
 About The Team
 
 
 
 Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally &ndash; as well as its flagship site, www.fanatics.com.
 
 
 Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world&mdash;including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
 
 
 At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
 
 
 <ul>
 <li>
 Build Championship Teams
 </li>
 <li>
 Obsessed with Fans
 </li>
 <li>
 Limitless Entrepreneurial Spirit
 </li>
 <li>
 Determined and Relentless Mindset
 </li>
 </ul>
</div>

Software Engineer II

Novartis India

<div>
 
 Summary
 
 
 
 <ul>
 <li>
 Provide analytics support to Novartis internal customers (CPOs &amp; Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 
 Major accountabilities:
 
 
 
 <ul>
 <li>
 Create and deliver below customer requirements as per agreed SLAs -Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services .
 </li>
 <li>
 Quality Assurance ; Ensure deliverables for quality and accuracy are of the highest order.
 </li>
 <li>
 On-time project delivery within stipulated deadlines -Support in creation and maintenance of standard operating procedures (SOPs) -Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports.
 </li>
 <li>
 Participate in various knowledge sharing sessions that
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 - Good customer satisfaction scores - Ability to manage multiple stakeholders / projects - Delivery on time
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 
 Work Experience:
 
 
 
 <ul>
 <li>
 Operations Management and Execution.
 </li>
 <li>
 Project Management.
 </li>
 <li>
 Working experience within the pharmaceutical industry.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Advertising Campaigns.
 </li>
 <li>
 Alteryx.
 </li>
 <li>
 Analytical Thinking.
 </li>
 <li>
 Brand Awareness.
 </li>
 <li>
 Business Networking.
 </li>
 <li>
 Curiosity.
 </li>
 <li>
 Digital Marketing.
 </li>
 <li>
 Email Marketing.
 </li>
 <li>
 Marketing Communications.
 </li>
 <li>
 Marketing Plans.
 </li>
 <li>
 Marketing Strategy.
 </li>
 <li>
 Media Campaigns.
 </li>
 <li>
 Process Documentation.
 </li>
 <li>
 Strategic Marketing.
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 English.
 
 
 </li>
 </ul>
 
 Why Novartis:
 
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 
 
 
 Join our Novartis Network:
 
 Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
 
 
 
 Benefits and Rewards:
 
 Read our handbook to learn about all the ways we&rsquo;ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
</div>

Analyst

Roche

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
 
 The Position
 
 
 
 Procurement Specialist - Research &amp; Development
 
 
 
 
 Roche India &ndash; Roche Services &amp; Solutions
 
 
 
 
 Hyderabad
 
 
 
 A healthier future. It&rsquo;s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
 
 
 That&rsquo;s what makes us Roche.
 
 
 Roche has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. We have redesigned our Global Procurement (GP) organization to ensure we can succeed in this new environment and deliver on our mission for patients by building new capabilities and creating a more agile organization. Our goal is to improve our ability to deliver on our vision to &ldquo;accelerate Roche&rsquo;s goal to bring innovative solutions to patients quickly and efficiently through business and supplier partnerships.&rdquo; If you are excited about driving this change and catalyzing the future in the R&amp;D procurement capability, the Procurement Specialist - Clinical role is for you.
 
 
 
 What is the Delivery capability?
 
 
 
 The Delivery capability covers the core procurement activities from category management, strategic and operational sourcing, supplier management, content strategy definition, and execution. The Delivery capability comprises many communities grouping categories of the same value chain or having commonality. The communities are key enablers of strong category expertise while allowing flexibility in the procurement delivery response to the evolving needs of our customers.
 
 
 This position is part of the Indirect Procurement Delivery team reporting into the Procurement Delivery Operations Lead - R&amp;D.
 
 
 
 Are you wondering what is in it for you?
 
 
 
 Are you interested in further developing and leveraging your market knowledge, business partnering, and influencing skills? Here is why we think the Procurement Specialist - Clinical role is a fantastic job to consider!
 
 
 As a
 
 Procurement Specialist,
 
 you will work in a dynamic global environment where you bring analytical thinking, planning, execution, and focus to the procurement sourcing and delivery capability area. Thanks to your strong problem-solving and core procurement skills, you will effectively collaborate with internal procurement (customer relationship management, contracting, solutions, etc.) and business stakeholders to translate business needs into sourcing, spend management activities, and content enhancement. Based on your general procurement and commodity expertise, you ensure the effective and efficient delivery of core procurement services and continuous improvement of automation and content availability.
 
 
 You will work closely with team members to support customer demand, improve the customer buying experience, deliver on day-to-day operational activities, and provide capacity and expertise to provide productivity and other customer-oriented projects/solutions.
 
 
 
 Your Opportunity:
 
 
 
 Your successful performance and contribution depend on the full embodiment and demonstration of core mindsets and behaviors, including an entrepreneurial spirit, enterprise thinking, inclusive collaboration, and desire for continuous learning that underpin our culture and ways of working.
 
 
 As a
 
 Procurement Specialist,
 
 you will play a variety of roles according to your experience, knowledge, and the general business/team requirements, such as:
 
 
 <ul>
 <li>
 Sourcing and category subject matter specialist conducting market and internal analysis to develop and implement strategies and tactical plans for Roche to source and negotiate for third-party goods and services that satisfy stakeholder requirements
 </li>
 <li>
 Procurement practitioner delivering and executing sourcing strategies by leveraging spend, category know-how, robust sourcing, negotiation, contracting, supplier management, and project management skills to achieve objectives and key results
 </li>
 <li>
 Content and automation advocate translating sourcing outcomes and opportunities into content and automated buying channels that improve business adoption, satisfaction, and overall efficiency
 
 
 </li>
 </ul>
 You will work within the broader team and GP networks and squads to determine the various roles needed to deliver project and foundational work.
 
 
 
 Who you are:
 
 
 
 You bring the following capabilities, mindset, and behaviors:
 
 
 <ul>
 <li>
 You hold a university degree, with a business degree preferable. You also have 3+ years of experience in sourcing, contracting, operational efficiency projects, or relevant commodity experience, preferably in the Pharmaceutical industry
 </li>
 <li>
 Knowledge in the Clinical Development and/or Clinical Technologies area (e.g. IxRS, Patient recruitment, Patient questionnaires, licensing etc.)
 </li>
 <li>
 The ability to explain general capability area information to others or collect/translate moderate complexity stakeholder requirements in straightforward situations
 </li>
 <li>
 Knowledgeable in procurement systems and operational processes, such as contracting, e-Sourcing, and spot buying is desired
 </li>
 <li>
 Proven capability in negotiating project budgets and contracts
 </li>
 <li>
 You have knowledge and experience in supplier management, contract negotiations, cost optimization, market research &amp; analysis in R&amp;D categories, and understand the related R&amp;D regulations (e.g. GCP)
 </li>
 <li>
 You have skills in project management
 </li>
 <li>
 Business level fluency in English
 
 
 </li>
 </ul>
 
 
 Mindset &amp; Behaviors
 
 
 
 
 <ul>
 <li>
 You strive to act as an enterprise thinker and leverage knowledge and expertise to create solutions for business customers by proactively fostering collaboration, including across the procurement network
 </li>
 <li>
 You are action-oriented and can make decisions and influence others to do the same; you repurpose work and ideas in favor of starting from scratch
 </li>
 <li>
 You demonstrate curiosity, active listening, and a willingness to experiment and test new ideas when appropriate, focusing on continuous learning and improvement
 </li>
 <li>
 You work with colleagues across procurement, business, and the broader Roche organization to broaden knowledge and expertise, better understand customer needs, and connect the dots
 </li>
 <li>
 You are open-minded and inclusive, generously sharing ideas and knowledge while being receptive to ideas and feedback from others
 
 
 </li>
 </ul>
 Who we are
 
 
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
 
 Let&rsquo;s build a healthier future, together.
 
 
 
 Roche is an Equal Opportunity Employer.
 
</div>

Procurement Specialist

NxtWave

<div>
 
 
 About NxtWave:
 
 
 
 NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of India&rsquo;s unicorns.
 
 
 NxtWave is one of India&rsquo;s fastest-growing Ed-Tech startups, revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.
 
 
 As an official partner for NSDC under the Ministry of Skill Development &amp; Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as &lsquo;The Greatest Brand in Education&rsquo; in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the "Startup Spotlight Award 2023" by T-Hub on its 8th Foundation Day.
 
 
 Recently, NxtWave&rsquo;s founders, Anupam Pedarla and Sashank Gujjula, were honored in the 2024 Forbes India 30 Under 30 for their exceptional contribution to transforming the tech education landscape in India.
 
 
 The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one&rsquo;s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.
 
 
 Presently, NxtWave has paid subscribers from 647+ districts across India. In just 2.5 years, CCBP 4.0 learners have been hired by 2000+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.
 
 <ul>
 <li>
 Know more about NxtWave:
 
 https://www.ccbp.in
 
 </li>
 <li>
 Our LinkedIn page:
 
 https://www.linkedin.com/school/nxtwavetech/mycompany/
 
 </li>
 <li>
 Youtube Channel -
 
 https://www.youtube.com/c/NxtWaveTech
 
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 
 A
 
 Pre-Onboarding Executive
 
 with excellent communication skills in
 
 (Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi)
 
 , along with good proficiency in English.
 
 
 We are looking for empathetic and detail-oriented individuals who can:
 
 <ul>
 <li>
 Clearly communicate program details, compliance, and policies to both students and parents.
 </li>
 <li>
 Ensure 100% transparency, eliminate miscommunication, and gain explicit consent before program registration.
 </li>
 <li>
 Work with discipline, empathy, and precision in a high-growth EdTech environment.
 </li>
 <li>
 Prior experience in calling/customer-facing roles with basic knowledge of Google Sheets is required. Experience in EdTech is preferable but not mandatory.
 </li>
 </ul>
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Conduct structured
 
 verification calls
 
 with students and parents to explain program, policies, fees, EMI setup process, placements/internships, and support services.
 </li>
 <li>
 Collaborate closely with the different teams for seamless handover to the next department.
 </li>
 <li>
 Provide feedback to improve communication scripts and internal alignment.
 </li>
 <li>
 
 Support in audit processes
 
 related to communication quality and compliance.
 </li>
 <li>
 Stay flexible in handling
 
 calls, audits, and messaging responsibilities
 
 based on department requirements.
 </li>
 <li>
 If any escalations arise during the call, take ownership to resolve concerns and retain the student, ensuring smooth continuation of the registration process.
 </li>
 <li>
 Take complete ownership of the lead until it is successfully handed over to the next department
 </li>
 </ul>
 
 
 
 
 
 Languages Known:
 
 
 <ul>
 <li>
 Native speaker of
 
 Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi (any one or multilingual)
 
 </li>
 <li>
 Good proficiency in English is an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Work Location &amp; Working Days:
 
 
 <ul>
 <li>
 Work Location : Hyderabad
 </li>
 <li>
 6-Day Work Week with rotational weekly off (depending on business inflow).
 </li>
 <li>
 Experience : 1- 2 years
 </li>
 </ul>
</div>

Student Onboarding Executive

Google Operations Center

<div>
 
 Join Us!
 
 
 
 At Google Operations Center we help Google users and customers solve problems and achieve their goals&mdash;all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
 
 
 The Talent Acquisition Specialist is responsible for managing the end-to-end recruitment process &mdash; from sourcing and screening candidates to facilitating interviews and communicating final hiring decisions.
 
 
 
 
 Position Responsibilities
 
 
 
 
 <ul>
 <li>
 Act and Deliver as the TA POC for a specific Business Unit.
 </li>
 <li>
 Identify and attract qualified candidates through diverse sourcing channels, including online job platforms, professional networks, and employee referrals.
 </li>
 <li>
 Manage the complete application process by performing initial screening and validation of applicants, facilitating relevant assessments (e.g., digital voice assessment), and conducting interviews for selected candidates. Additionally, convey interview and final selection decisions to candidates advancing to the final round.
 </li>
 <li>
 Ensure a smooth onboarding experience for the new hires.
 </li>
 <li>
 Provide the Talent Acquisition Operations Support team with all necessary information for accurate tracking.
 </li>
 <li>
 Stay informed on emerging technology trends and evolving best practices in technical recruitment.
 </li>
 <li>
 Maintain a strong network of tech professionals to build and sustain a high-quality talent pipeline.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (both written and verbal), with proven ability to manage stakeholders across multiple levels.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher from a recognized and reputable institution.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in technical recruiting.
 </li>
 <li>
 Strong understanding of the technical talent landscape, including high-demand skill sets and market dynamics.
 </li>
 <li>
 Demonstrated ability to independently engage and influence senior leadership stakeholders.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Strong analytical mindset with proven problem-solving abilities.
 </li>
 <li>
 Demonstrated experience in independently leading and driving projects to completion.
 </li>
 <li>
 Passion for technology and a proactive interest in staying informed about emerging industry trends.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
 </li>
 <li>
 We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
 </li>
 <li>
 Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
 
 
 </li>
 </ul>
 Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
 
 
 Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
 
 
 To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
 
 
 To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
 
 
 
 Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
 
</div>

Talent Acquisition Specialist

Explore 114+ Support specialist in Hyderabad this October. Find roles across top companies and apply now to boost your career.