svrm team lead

Mashreq

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
</div>

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
</div>

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
 
 
</div>

Senior Virtual Relationship Manager (Mashreq Bank Of Pakistan)

Fusion BPO Services

<div>Are you an experienced Sales Team Leader looking for growth opportunities in Gurugram? Fusion CX is hiring a Team Leader for our Lead Generation vertical. This role is ideal for someone who can drive performance, manage a sales team, and ensure high-quality conversions through strong coaching and operational oversight.
<h2 class="jobSectionHeader">Job Description:</h2>
As a Team Leader for Sales and Lead Generation, you will supervise a team responsible for outbound lead generation and sales conversion. You will guide the team, review performance, identify gaps, and ensure targets are met with accuracy and consistency. This role requires strong communication skills, analytical judgment, and the ability to simplify complex topics for your team.
Key Responsibilities
<ul><li>Lead and manage a team of sales and lead generation associates.</li>
<li>Monitor daily performance, productivity, and target achievement.</li>
<li>Conduct regular coaching sessions and provide actionable feedback.</li>
<li>Review reports, analyze performance trends, and implement improvement plans.</li>
<li>Support the team with objection handling, product understanding, and communication refinement.</li>
<li>Drive sales discipline, adherence to process, and consistent follow-through.</li>
<li>Maintain documentation, reporting accuracy, and daily operational hygiene.</li>
<li>Ensure professional, consistent, and high-quality customer interactions across the team.</li>
</ul><h2 class="jobSectionHeader">Job Requirements:</h2>
<ul><li>Minimum 1 year of experience as a Sales Team Leader (mandatory).</li>
<li>Strong communication and presentation skills.</li>
<li>Proven experience in team management and performance coaching.</li>
<li>Ability to articulate complex topics with clarity and confidence.</li>
<li>Strong analytical mindset with basic RCA (Root Cause Analysis) capability.</li>
<li>Good working knowledge of MS Excel and PowerPoint.</li>
<li>Graduation required.</li>
<li>Work-from-office: Gurugram.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, you&rsquo;ll lead a team where performance, energy, and smart execution come together to drive results. You&rsquo;ll be part of a structured environment that values clarity, ownership, and measurable impact.
<ul><li>Opportunity to lead a high-impact sales and lead-generation team.</li>
<li>Work in a performance-driven and growth-focused environment.</li>
<li>Career progression pathways within sales leadership and operations.</li>
<li>Supportive culture with continuous learning and development.</li>
</ul>If you are looking for Sales Team Leader jobs in Gurugram or Lead Generation leadership roles with strong growth potential, apply now and take the next step with Fusion CX.</div>

Team Leader – Sales & Lead Generation – Gurugram

Launch Zone Corporate Services LLC

The Marketing Manager will primarily drive lead generation efforts across digital and offline channels, ensuring a consistent and high-quality lead pipeline that directly contributes to sales and revenue growth.Key Responsibilities:Lead Generation &amp; Performance Marketing<ul><li>Plan, execute, and optimize campaigns across Google Ads, Meta Ads, LinkedIn, SEO, and other paid/organic channels to maximize lead volume and quality.</li><li>Track and analyze KPIs including CPL, CPA, CTR, ROAS, and conversion rates to ensure campaign effectiveness.</li><li>Implement continuous A/B testing and campaign optimization to improve lead conversion and reduce costs.</li><li>Collaborate with Sales to align campaigns with conversion goals and pipeline requirements.</li><li>Introduce automation and tools to scale lead generation and improve efficiency.</li></ul>Strategic Marketing &amp; Planning<ul><li>Develop and implement marketing strategies focused on driving qualified leads aligned with company sales objectives.</li><li>Monitor market trends, competitor campaigns, and regulatory updates in the UAE business setup sector to refine lead acquisition strategies.</li><li>Assist in planning and managing budgets to ensure optimal ROI from lead generation activities.</li></ul>Branding &amp; Content Support<ul><li>Ensure marketing content (website, landing pages, social media, emails) is optimized for lead capture and conversion.</li><li>Support content creation for campaigns that nurture leads through the funnel (e.g., email sequences, webinars, case studies).</li></ul>Team Leadership &amp; Collaboration<ul><li>Lead the marketing team with a focus on lead generation KPIs and accountability.</li><li>Coordinate with Sales, Operations, and Customer Service teams to ensure seamless follow-up on leads.</li><li>Conduct regular performance reviews and set KPIs for team members related to lead acquisition and conversion.</li></ul>Client Acquisition &amp; Retention Support<ul><li>Develop campaigns that attract new clients while supporting referral, cross-sell, and upsell initiatives.</li><li>Analyze lead behavior and feedback to continuously improve targeting and messaging strategies.</li></ul>Reporting &amp; Analytics<ul><li>Provide detailed reports on lead quality, pipeline growth, campaign ROI, and acquisition costs to senior management.</li><li>Use analytics and CRM tools to monitor campaign success and identify opportunities for scaling.</li></ul>Innovation &amp; Continuous Improvement<ul><li>Stay updated on the latest lead generation technologies, marketing trends, and AI-driven tools.</li><li>Test and adopt new channels, partnerships, and strategies to expand lead sources.</li><li>Ensure all marketing activities contribute to a high-quality, revenue-generating lead pipeline.</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field; MBA is a plus.</li><li>Minimum 2-3 years of experience in digital marketing, with proven expertise in lead generation.</li><li>Prior experience in B2B marketing, preferably in UAE business setup, SaaS, or related industries.</li></ul>Job Type: Full-time

Marketing Manager

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Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

Senior Virtual Relationship Manager (Mashreq Bank Of Pakistan)

Team Leader – Sales & Lead Generation – Gurugram

Marketing Manager