people operations manager

(75b) people performance lead Jobs in London

(75b) people performance lead

people & operations associate Jobs in London

people & operations associate

people & talent manager (12 month ftc) Jobs in London

people & talent manager (12 month ftc)

people and operations associate Jobs in London

people and operations associate

talent acquisition operations lead

<div>
 
 DRW
 
 is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
 
 
 Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
 
 
 We operate with respect, curiosity and open minds. The people who thrive here share our belief that it&rsquo;s not just what we do that matters&ndash;it's how we do it.
 
 DRW
 
 is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
 
 
 As a Talent Acquisition Operations Lead, you will guide and develop a small team of Talent Acquisition Coordinators while remaining hands-on in delivering a high-touch onboarding experience for every new hire &mdash; from interns to executives. You will collaborate with recruiters, hiring managers, and cross-functional partners to ensure every step of the process is efficient, compliant, and aligned with our culture. In addition to operational responsibilities, you will lead initiatives to refine workflows, implement scalable processes, and coach your team for long-term growth.
 
 
 
 What You&rsquo;ll Do In This Role
 
 
 
 <ul>
 <li>
 Lead, coach and develop a small team of Talent Acquisition Coordinators, fostering a collaborative, high-performance environment.
 </li>
 <li>
 Drive success through clear direction, regular feedback and support for skill development and career progression.
 </li>
 <li>
 Support the operational interview process, including but not limited to scheduling, greeting candidates, coordinating schedules, and interview monitoring.
 </li>
 <li>
 Prepare and issue offer letters and onboarding documentation in collaboration with internal stakeholders.
 </li>
 <li>
 Coordinate pre-hire onboarding activities and ensure readiness for each joiner&rsquo;s start date. This includes coordination with internal teams such as the help desk and workplace. Facilitating the completion of required pre-hire and new hire documentation (e.g., background checks, tax forms, compliance forms).
 </li>
 <li>
 Collaborate with cross-functional teams (IT, Facilities, Payroll, Benefits) to ensure all joiners are equipped to be productive from day one.
 </li>
 <li>
 Look for continual process improvement for the Talent Acquisition Operations process while supporting a white glove candidate experience.
 </li>
 <li>
 Collaborate with Talent Operations teams to ensure global consistency and collaboration of processes.
 </li>
 <li>
 Act as a point of contact for onboarding-related questions from both new hires and managers prior to the start date.
 </li>
 <li>
 Maintain accurate onboarding records in both the Applicant Tracking System (ATS) and Human Resources Information System (HRIS).
 </li>
 <li>
 Own and support ad hoc HR projects, including process improvements, audits, and documentation updates.
 </li>
 <li>
 Generate, prepare, distribute and audit various activity/status reports.
 
 
 </li>
 </ul>
 
 You Will Be Right At Home If You
 
 
 
 <ul>
 <li>
 A minimum of a Bachelor's Degree.
 </li>
 <li>
 A minimum of 3 years of experience in onboarding, HR coordination, or a related HR role. This includes experience scheduling and onboarding candidates.
 </li>
 <li>
 Proven ability to mentor, guide and inspire junior team members while promoting accountability and growth.
 </li>
 <li>
 Ability to provide feedback and navigate conflict.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple processes simultaneously.
 </li>
 <li>
 Excellent written and verbal communication skills with a candidate-first mindset.
 </li>
 <li>
 Experience working with ATS and HRIS platforms; familiarity with tools like Workday, Greenhouse, or similar systems is a plus.
 </li>
 <li>
 Comfortable handling confidential information with professionalism and discretion.
 </li>
 <li>
 Strong collaboration and stakeholder management skills, especially with hiring managers and cross-functional partners.
 </li>
 <li>
 High attention to detail and a proactive problem-solving approach.
 </li>
 <li>
 Familiarity with compliance requirements in onboarding processes, including thorough knowledge of background checks and other compliance considerations.
 
 
 </li>
 </ul>
 
 For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.
 
 
 
 
 California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.
 
 
 
</div>

Talent Acquisition Operations Lead

<div>
 
 About BSR
 
 
 
 BSR&reg; is a sustainable business network and consultancy focused on creating a world in which all people can thrive on a healthy planet. With offices in Asia, Europe, and North America, BSR&reg; provides its 300+ member companies with insight, advice, and collaborative initiatives to help them see a changing world more clearly, create long-term value, and scale impact. Visit www.bsr.org for more information about BSR&rsquo;s 30+ years of leadership in sustainability.
 
 
 We are proud to say that we have a team of some of the most talented and motivated people working on sustainability in our global offices in Copenhagen, Guangzhou, Hong Kong, London, New York, Paris, San Francisco, Shanghai, Singapore, Tokyo, and Washington, D.C.
 
 
 This is a full-time remote opportunity, with a preference for a candidate near our London offices. The team go into the office near Kings Cross once a week.
 
 
 Salary: &pound;52,280
 
 
 
 Position Overview
 
 
 
 We&rsquo;re looking for a proactive, strategic Talent Manager to lead BSR&rsquo;s global talent acquisition and performance management functions. In this role you will be stewarding our approach to talent reviews, performance, promotions, and career development while driving recruitment for a diverse, international workforce. You will be responsible for the full talent lifecycle from recruitment to onboarding to performance management.
 
 
 You&rsquo;ll collaborate closely with senior leaders, team managers, and colleagues across regions to ensure BSR attracts, develops, and retains exceptional people. The ideal candidate thrives in a fast-paced, globally distributed environment, has strong judgment, and is energized by supporting teams to grow and succeed. You will have support from a dedicated People and Culture associate in Asia.
 
 
 If you're excited by the idea of managing full-cycle recruitment while also owning performance management processes, working directly with leadership, and shaping the employee experience across our global offices&mdash;this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Talent Reviews &amp; Succession Planning
 </li>
 <li>
 Lead the preparation, facilitation, and follow-up of BSR&rsquo;s talent reviews.
 </li>
 <li>
 Ensure managers are trained and prepared for meaningful discussions around performance, development, and succession.
 </li>
 <li>
 Track outcomes from talent reviews to inform development planning, retention efforts, and promotion considerations.
 </li>
 <li>
 Stay aware of best practice performance and talent related strategies and practices.
 </li>
 <li>
 Together with the P&amp;C lead, pro-actively develop strategies together with the P&amp;C lead to improve talent and performance processes, structures and systems.
 </li>
 <li>
 Performance &amp; Promotion Management
 </li>
 <li>
 Oversee BSR&rsquo;s performance management processes, including improvement plans (PIPs), documentation, and manager coaching.
 </li>
 <li>
 Manage the annual promotion cycle, including review of business cases, calibration sessions, and communication to stakeholders.
 </li>
 <li>
 Ensure alignment between promotion decisions and talent data, role profiles, and organizational priorities.
 </li>
 <li>
 Analyze and report on talent metrics such as performance distribution, promotions, and retention risks.
 </li>
 <li>
 Career Management &amp; Manager Coaching
 </li>
 <li>
 Manage and evolve BSR&rsquo;s Career Manager (CM) structure, ensuring every staff member has a CM assigned.
 </li>
 <li>
 Provide training, resources, and ongoing support to CMs across the organization.
 </li>
 <li>
 Act as a thought partner to CMs on development planning, feedback, and challenging people situations.
 </li>
 <li>
 Continuously improve the CM program based on feedback, engagement data, and alignment with talent strategy.
 </li>
 <li>
 Recruitment &amp; Talent Acquisition
 </li>
 <li>
 Lead and manage the full-cycle recruitment process, from job scoping and sourcing through to interviews, offers, and onboarding.
 </li>
 <li>
 Build strong partnerships with hiring managers to understand team needs and create tailored recruitment strategies.
 </li>
 <li>
 Maintain and improve the candidate experience throughout the hiring journey, ensuring it reflects BSR&rsquo;s mission and values.
 </li>
 <li>
 Manage BSR&rsquo;s Applicant Tracking System (Rippling); lead transition from previous platforms as needed.
 </li>
 <li>
 Source candidates proactively through platforms like LinkedIn, Indeed, and relevant partner networks.
 </li>
 <li>
 Integrate inclusive hiring practices and DEI best practices into every stage of the recruitment process.
 </li>
 <li>
 Develop and maintain pipelines for future hiring, particularly for high-need or specialized roles.
 </li>
 <li>
 Manage the P&amp;C coordinator to run a seamless talent process.
 </li>
 <li>
 Staff Engagement &amp; People Council
 </li>
 <li>
 Lead BSR engagement strategy design and implementation across all regions.
 </li>
 <li>
 Organize and facilitate monthly People Council (PC) meetings and coordinate follow-up actions.
 </li>
 <li>
 Conduct quarterly check-ins with PC reps to understand cohort-specific issues and gather insights.
 </li>
 <li>
 Lead the biannual employee engagement surveys, from design to rollout and reporting.
 </li>
 <li>
 Share results with leadership and PC, identify priority areas for action, and track follow-up progress.
 </li>
 </ul>
</div>

Talent and performance lead

Neve Jewels Group

<div>
 
 
 People &amp; Culture Manager - Retail
 
 
 
 
 Location: Hybrid (London EC1N 8LS)
 
 
 
 
 
 
 We're looking for a passionate and forward-thinking People &amp; Culture Manager to join one of our Neve Jewels brands. If you&rsquo;re driven by building inspiring workplace cultures, enhancing employee experiences, and leading high-impact HR initiatives, this is your opportunity to make a real difference.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Lead and develop our workplace culture, aligning policies and initiatives to inspire connection, motivation, and excellence
 </li>
 <li>
 Oversee the full employee lifecycle, including pre-boarding, onboarding, and offboarding, to ensure seamless, values-driven experiences
 </li>
 <li>
 Support leadership in shaping competitive pay structures, perks, and benefits that attract and retain top talent
 </li>
 <li>
 Spearhead the implementation of a new HRIS system to streamline operations and drive innovation
 </li>
 <li>
 Identify team development needs and deliver training programs that foster growth and engagement
 </li>
 <li>
 Champion diversity, equity, and inclusion, ensuring our workplace is welcoming, safe, and empowering for all
 </li>
 <li>
 Lead employee engagement initiatives, team-building activities, and recognition programs that celebrate success
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 4+ years of experience in a generalist HR role, ideally in retail or hospitality environments
 </li>
 <li>
 Proven experience in employee relations, including disciplinary and grievance processes
 </li>
 <li>
 Strong leadership and people management skills (previous management experience is a plus)
 </li>
 <li>
 A proactive, solutions-focused mindset with a passion for driving positive change
 </li>
 <li>
 A cultural ambassador who thrives on building engaged, high-performing teams
 </li>
 <li>
 A degree in HR, Business, or a related field is welcome but not essential
 </li>
 <li>
 Passionate about people, purpose-driven, and excited to shape what&rsquo;s next
 </li>
 </ul>
 
 
 
 
 
 Why You&rsquo;ll Love Working With Us
 
 
 <ul>
 <li>
 Work directly with our Chief of People and lead a growing team of Talent Acquisition Consultants
 </li>
 <li>
 Play a key role in a fast-growing, values-led business where people come first
 </li>
 <li>
 Influence strategy and make a meaningful impact across every stage of the employee journey
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Additional leave and bereavement leave
 </li>
 <li>
 Casual dress and company events
 </li>
 <li>
 Company pension and employee discounts
 </li>
 <li>
 Enhanced maternity and paternity leave
 </li>
 <li>
 Health &amp; wellbeing programme
 </li>
 <li>
 Private dental and medical insurance
 </li>
 <li>
 Referral programme
 </li>
 </ul>
 
 
 
 
 
 Schedule
 
 
 <ul>
 <li>
 8-hour shift
 </li>
 <li>
 Monday to Friday
 </li>
 <li>
 Flexitime and holidays
 </li>
 <li>
 Hybrid working available
 </li>
 </ul>
 
 
</div>

People & Culture Manager - Retail

Skills Alliance

<div>
 
 
 Role:
 
 Talent Acquisition Associate - FTC
 
 
 
 Location:
 
 City of London (Hybrid - fixed term contract)
 
 
 
 About us:
 
 
 
 Skills Alliance is a global Life Sciences recruitment company, partnering with some of the most innovative Pharmaceutical, Biotech, MedTech, and Animal Health organisations worldwide.
 
 
 
 
 
 
 The role:
 
 
 
 We&rsquo;re looking for a
 
 Talent Acquisition Associate
 
 to join our internal recruitment team. You&rsquo;ll be hands-on in helping us attract, engage, and hire the best people into Skills Alliance.
 
 
 This is a great opportunity for someone looking to start a career in recruitment or HR. You&rsquo;ll gain practical experience across sourcing, candidate communication, market research, and coordination; working alongside a global team and learning how internal recruitment functions in a fast-paced, international business.
 
 
 
 
 
 This role would run from Jan-June (6 months) 2026.
 
 
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Use LinkedIn and other platforms to identify and reach out to potential candidates
 </li>
 <li>
 Help manage inbound applicants and shortlist suitable profiles
 </li>
 <li>
 Schedule interviews and coordinate candidate communication
 </li>
 <li>
 Support screening and qualification calls with candidates
 </li>
 <li>
 Research markets, companies, and talent pools to support hiring campaigns
 </li>
 <li>
 Keep candidate data up to date in our applicant tracking system (ATS)
 </li>
 <li>
 Assist with employer branding, recruitment marketing, and networking activities
 </li>
 <li>
 Contribute ideas to improve candidate experience and hiring processes
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for:
 
 
 <ul>
 <li>
 Strong communication skills and a genuine interest in people
 </li>
 <li>
 Organised, proactive, and able to juggle multiple tasks at once
 </li>
 <li>
 Confident using LinkedIn and curious about how recruitment works
 </li>
 <li>
 Interested in Life Sciences, recruitment, or HR
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll gain:
 
 
 <ul>
 <li>
 Real-world experience in a global Talent Acquisition function
 </li>
 <li>
 Training and mentorship from an experienced TA leadership team
 </li>
 <li>
 Exposure to end-to-end recruitment processes
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Supportive, social team environment
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re organised, people-focused, and want to learn how recruitment works from the inside, we&rsquo;d love to hear from you.
 
 
 Apply below or contact
 
 isabella.morrison@skillsalliance.com
 
 for more info.
 
</div>

Talent Acquisition Associate - FTC

Prophet

<div>
 
 About The Role
 
 
 
 As the EMEA Resourcing Manager, you will serve as a critical independent driver of strategic staffing and talent operation management to ensure projects, accounts, and business development pursuits are well equipped with the best and most appropriate teams. You will lead strategic capacity management at the account, solution, and discipline level by collaborating with a network of Partners to meet the demands of the business, maximise the talent of our people, and optimise the deployment of resources.
 
 
 You will be assigned to manage Strategy discipline resourcing demands. At the discipline level, this means understanding and capturing the skills and capabilities of the talent group, the scope of client demand, and actively managing the supply to demand in day-to-day solutions. You will also be responsible for delivering the EMEA Resourcing team&rsquo;s strategic priorities, such as developing and evolving our external talent sourcing process, options, and managing freelance resources.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and Manage Account-Level and Project Staffing Solutions: Collaborate closely with Partners, Directors, Managers, Coaches, and other discipline leaders to construct and optimise effective interdisciplinary teams tailored to meet client needs. Ensure the right mix of skills, expertise, and diverse perspectives are brought together to drive impactful project outcomes. Lead and own strategic capacity management within the EMEA Strategy practice, ensuring optimal alignment of talent resources across multiple projects.
 </li>
 <li>
 Identify and Cultivate Optimal Talent: Take a proactive approach in deeply understanding the skill sets, strengths, and areas of expertise within the talent pool. Align these insights with client demands to ensure the most effective talent mix is utilised. Continuously build and maintain a robust network of trusted contractors, supplementing in-house staff where necessary to ensure flexibility and scalability for project needs.
 </li>
 <li>
 Drive Project Economics and Business Outcomes: Foster a deeper understanding of regional project economics, aligning with EMEA region metrics and priorities to drive optimal business results. Identify and flag potential challenges or opportunities for more complex project approaches, seeking approval from Regional Leads where needed. Take ownership of working within the managed margins and proactively pursue strategies that grow the bottom line while maintaining high project quality.
 </li>
 <li>
 Lead Resourcing Function and Process: Take full ownership and autonomy in creating and executing resourcing strategies. Identify operational challenges and opportunities and drive the design and implementation of efficient solutions to improve the resourcing process. Lead and optimise cross-functional collaboration to ensure seamless talent deployment across all projects.
 </li>
 <li>
 Develop Talent: Spearhead quality conversations within the Strategy development teams regarding EMEA&rsquo;s priorities and goals, ensuring that talent needs are addressed with strategic foresight. Coach and mentor the Strategists on commercial behaviours, ensuring metrics and project economics are met consistently. Drive internal talent initiatives, collaborating with the People team and Strategy Development teams to enhance talent development and growth. Act as a champion for each individual team member, supporting their career development and ensuring continuous learning and growth opportunities within the practice.
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 
 
 <ul>
 <li>
 Strong analytical skills and creative problem-solving abilities
 </li>
 <li>
 Strong understanding of business levers and context
 </li>
 <li>
 Demonstrated ability to be collaborative and persuasive in our influence-based model
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Experience working with senior executives across a matrixed organisation
 </li>
 <li>
 High level of discretion, as we deal with confidential issues
 
 
 </li>
 </ul>
 Prophet is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment, promotion, and evaluation decisions are based on qualifications, merit and business need.
</div>

EMEA Resourcing Manager

Bravo Investment House

<div>
 
 📍 London | 🕒 Full-time, on-site | Reporting to Chief Operating Officer
 
 
 
 
 
 We&rsquo;re looking for a proactive HR Manager to lead people operations across Bravo Investment House&rsquo;s growing property portfolio. You&rsquo;ll be the go-to for all things HR at The Quarters by Bravo (our serviced living and aparthotel brand), while also supporting new Bravo projects as we expand.
 
 
 
 
 
 This is a hands-on, mid-management role where you&rsquo;ll balance day-to-day delivery with strategic input. From recruitment and onboarding to employee relations and compliance, you&rsquo;ll help shape a high-performing, people-first culture. You&rsquo;ll work closely with the leadership team and support General Managers and staff at all levels.
 
 
 
 
 
 We&rsquo;re looking for someone who thrives on building strong relationships across teams and levels. You&rsquo;ll bring emotional intelligence, empathy, and diplomacy to every interaction &mdash; whether coaching managers, resolving conflicts, or supporting staff through change. Your ability to communicate clearly, mediate effectively, and foster trust will be key to maintaining a positive, inclusive workplace culture across our sites.
 
 
 
 
 
 We need someone who&rsquo;s confident navigating a fast-paced environment, with a strong grasp of employment law, HR systems, and people development.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 &bull; Lead HR operations across multiple sites, ensuring consistency and compliance.
 
 
 &bull; Own recruitment, onboarding, and employee lifecycle processes.
 
 
 &bull; Advise managers on employee relations, performance, and engagement.
 
 
 &bull; Maintain and improve HR systems, policies, and procedures.
 
 
 &bull; Support talent development, training initiatives, and succession planning.
 
 
 &bull; Produce regular HR reports and insights for senior leadership.
 
 
 &bull; Manage payroll coordination and benefits administration.
 
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 &bull; Experienced HR Manager (property, hospitality or similar sector preferred).
 
 
 &bull; Solid understanding of UK employment law and HR best practices.
 
 
 &bull; Confident managing multiple sites and stakeholders.
 
 
 &bull; Skilled in recruitment, employee relations, and HR systems.
 
 
 &bull; Strong communicator &mdash; able to advise, influence, and report clearly.
 
 
 &bull; Team player with line management experience.
 
 
 
 
 
 
 Why join us?
 
 
 
 &bull; Help shape the people strategy for a growing property brand.
 
 
 &bull; Be part of a close-knit team where your work makes a real impact.
 
 
 &bull; Competitive salary up to &pound;45,000 depending on experience.
 
 
 
</div>

Human Resources Manager

Pret A Manger

<div>
 
 
 At Pret, We Believe in Growing Good Things.
 
 
 
 
 
 
 Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths.
 
 
 
 
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 
 
 
 We&rsquo;re looking for passionate team players to bring joy to our customers every day&mdash;starting with the teams that serve them. As People Performance Lead, reporting to the UK &amp; International People Director, you&rsquo;ll be a key voice on the UK and International People Senior Leadership Team, shaping how we drive operational excellence through our people.
 
 
 
 
 
 Your mission? To make sure every Operations team has the right people, in the right roles, at the right time&mdash;with clear succession plans, strong bench strength, and &ldquo;aces in places.&rdquo; You&rsquo;ll align our HR strategy with operational goals, helping our shops deliver exceptional results while building a culture grounded in well-being, equity, and consistent, high-integrity employee relations.
 
 
 
 
 
 You&rsquo;ll lead and coach two Business Partners, each responsible for ER, People Policies, DEB, and Well-being across multiple regions. Together, you&rsquo;ll embed best-in-class people practices, strengthen leadership capability, and ensure our workforce is engaged, supported, and set up to thrive.
 
 
 
 
 
 
 
 
 
 Drive Operational performance through a People lens
 
 
 <ul>
 <li>
 Partner with Operations Directors and Managers to optimise succession in our shops&mdash;maintaining a clear, simple view of "ready now/ready soon" talent from Leader &rarr; AM &rarr; GM, including cross-training needs and development actions.
 </li>
 <li>
 Own and lead talent cycles for Ops and GMs, running monthly performance calibrations to assess potential, address gaps, and ensure timely Performance Improvement Plans where needed.
 </li>
 <li>
 Convert commercial goals (speed of service, NPS, comp sales, EBITDA, etc.) into clear people KPIs and actionable, region-specific plans that drive real-world impact.
 </li>
 <li>
 Implement a coaching-first performance framework, setting clear standards, enabling regular check-ins, and building feedback and recognition into daily routines.
 </li>
 <li>
 Run practical, high-impact manager training focused on coaching, feedback, ER fundamentals, and inclusive leadership&mdash;delivered in bite-sized, on-the-job formats.
 </li>
 <li>
 Partner with Operations leadership to translate business objectives into meaningful people performance metrics and deliverables.
 </li>
 <li>
 Monitor, analyse, and report on key people KPIs (turnover, absenteeism, performance, engagement, etc.), identifying trends and driving root-cause solutions.
 </li>
 <li>
 Design and embed people interventions&mdash;from training and recognition to feedback loops&mdash;that enhance operational efficiency, service quality, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Lead and develop your team (2 People Business Partners)
 
 
 <ul>
 <li>
 Set priorities, coach, and develop both PBPs; ensure regional coverage is aligned to trading patterns and risk.
 </li>
 <li>
 Create a joined-up playbook where ER/Policy and DEB/Wellbeing reinforce each other (e.g., inclusive scheduling reduces ER risk).
 </li>
 <li>
 Build future bench (succession) for People Partner roles; champion psychological safety and continuous learning.
 </li>
 </ul>
 
 
 
 
 
 ER &amp; Policy (oversight and escalation)
 
 
 <ul>
 <li>
 Ensure policies are clear, accessible, inclusive, and compliant with UK employment law and the ACAS Code.
 </li>
 <li>
 Oversee complex cases (grievance, discipline, capability, discrimination, whistleblowing); coach managers to resolve early and fairly.
 </li>
 <li>
 Maintain consistent practice on right-to-work, National Minimum/Living Wage, holiday pay, Working Time Regulations, under-18 protections, data privacy (GDPR), and safe scheduling.
 </li>
 <li>
 Lead policy updates for legislation or operational change (e.g., acquisitions/TUPE, restructures).
 </li>
 </ul>
 
 
 
 
 
 DEB &amp; Wellbeing (strategy to shop-floor)
 
 
 <ul>
 <li>
 Deliver a DEB roadmap focused on practical behaviours: inclusive leadership, fair access to hours &amp; development, etc.
 </li>
 <li>
 Expand wellbeing: MHFA network, manager confidence in conversations, signposting, crisis support; measure usage and impact.
 </li>
 <li>
 Partner with L&amp;D to ensure inclusive talent pathways (Leader &rarr; AM &rarr; GM), apprenticeship optimisation, and equitable promotion decisions.
 </li>
 </ul>
 
 
 
 
 
 Strategic &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Forecast people-related risks &amp; opportunities in operations and help shape strategic planning accordingly.
 </li>
 <li>
 Benchmark practices against peers/industry standards and recommend innovative people solutions.
 </li>
 <li>
 Lead change initiatives related to performance management, employee engagement, and process improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What success looks like
 
 
 
 
 
 <ul>
 <li>
 Retention: Frontline 90-day turnover 100%; Annualised overall turnover 50%
 </li>
 <li>
 Labour productivity: Improved labour productivity through smarter scheduling, skills mix, and attendance gains.
 </li>
 <li>
 Absence: Unplanned absence below 2%
 </li>
 <li>
 Experience: Engagement score to be in the top 10% of industry peers
 </li>
 <li>
 ER health: Improve case volumes/time-to-resolution and zero upheld claims where policy was followed.
 </li>
 <li>
 Capability: 90% of managers achieving the desired performance with clear bench strength for Ams, GMs, Ops and Heads of Operations.
 </li>
 <li>
 Compliance: 100% on right-to-work, working time, under-18 protections, and policy adoption; audit-ready always.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About you
 
 
 
 
 
 <ul>
 <li>
 
 Be kind, honest and generous:
 
 bring genuine warmth and your authentic self to work every day.
 </li>
 <li>
 
 Bring your passion:
 
 share our passion for exceptional customer service.
 </li>
 <li>
 
 Spread joy every day:
 
 small acts of kindness are a big part of what makes the Pret experience special.
 </li>
 <li>
 Solid senior HR/People Partnering in QSR/retail/hospitality or similar high-volume, multi-site environment.
 </li>
 <li>
 Confident line leader (managed 2&ndash;4+ professionals); proven at building capability in others.
 </li>
 <li>
 Strong ER/Policy grounding with UK employment law; comfortable with complexity and pace.
 </li>
 <li>
 Demonstrable DEB &amp; Wellbeing delivery that improved outcomes (not just events/comms).
 </li>
 <li>
 Data-driven and pragmatic: can translate dashboards into store-level actions managers actually use.
 </li>
 <li>
 Excellent relationship skills; able to influence Ops leaders and keep things simple.
 </li>
 <li>
 Clear, inclusive communication&mdash;spoken and written.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 We offer
 
 
 
 
 
 <ul>
 <li>
 Salary range &pound;70000- &pound;80000 pa plus 20% Annual Bonus
 </li>
 <li>
 Gold Card: We love making people&rsquo;s day through our food and drinks. That goes for our teams too. That&rsquo;s why everyone gets a Gold Card. When you&rsquo;re in the office, your food and drinks are on us. And when you&rsquo;re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks &ndash; the lot).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 A few more perks
 
 
 
 
 
 <ul>
 <li>
 Up to 38 days of holiday including (flexi) Bank Holidays
 </li>
 <li>
 Free private medical cover, with the option to add family or partner at an additional cost
 </li>
 <li>
 4% of your pension contribution matched by Pret
 </li>
 <li>
 Life assurance at 3x annual salary
 </li>
 <li>
 Loyalty award for 5, 10, 15, 20 years&rsquo; service
 </li>
 <li>
 Flexi-time and hybrid working (3 days in the office, two days at home)
 </li>
 <li>
 Lifestyle savings
 </li>
 <li>
 Season ticket loans
 </li>
 <li>
 Healthcare cash plan
 </li>
 <li>
 Financial wellbeing provisions
 </li>
 <li>
 Free mortgage services
 </li>
 <li>
 Sabbatical after 3 years
 </li>
 <li>
 Opportunities to support our charity, The Pret Foundation
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 We also offer
 
 
 
 
 
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 Individual ways to grow
 
 &ndash; We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you&rsquo;re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
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 Diversity and belonging
 
 &ndash; Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
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 Pace and variety &ndash;
 
 Our work is fast paced with lots of variety, you&rsquo;ll build a diverse skill set and learn a lot!
 
 
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 At Pret, we&rsquo;re proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you&rsquo;ll be part of meaningful change in your community and beyond.
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 Our values
 
 
 
 
 
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 <li>
 
 Happy Teams Happy Customers
 
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 Amazing Standards Every day
 
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 Never Standing Still
 
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 Doing The Right Thing
 
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 Deadline to apply for this role: 16/11/25
 
 
 
 
 
 
 We&rsquo;d love to get to know you, not a robot, so please do not rely on AI to complete your application.
 
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(75B) People Performance Lead

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