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team lead - employee relations Jobs in Mangaluru

team lead - employee relations

upstream team lead

team lead

CG-VAK Software & Exports Ltd.

<div>
 Role &amp; Responsibilities
 
 
 Understand the Business requirement and design, develop web applications with C#, Angular 2+ version and Type Script. Leading the team to achieve company goals.
 
 
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 Lead the team
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 Should be the interface between the team and management.
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 Proven experience of handling risks and providing mitigation strategies
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 Design, develop, and unit test applications in accordance with established standards.
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 Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
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 Analyzing and resolving technical and application problems
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 Adhering to high-quality development principles while delivering solutions on-time and on-budget
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 Providing third-level support to business users.
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 Compliance of process and quality management standards
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 Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
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 Report the status with alarms, explanations and solutions; Promptly escalate issues to the reporting manager
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 Track and resolve issues
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 
 Core Skill Required
 
 
 
 <ul>
 <li>
 In-depth knowledge of Angular 8 or above , Typescript, JavaScript , HTML, and CSS
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 Should have adequate knowledge of API Development Technologies to guide the Team to develop the API code and get it tested
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 Excellent communication and interpersonal skills, with the ability to lead and mentor technical teams
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 Should have good knowledge of the current Technology trends to implement techniques which can enhance the security, performance and stability of the product
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 Should have good knowledge in preparing the Low Level Design and ensure the developers are having full understanding before commencement of work
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 Good Knowledge of the DevOps process for CI/CD will be an added advantage
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 Should have a solid understand of SDLC process using Waterfall, Iterative or Agile Methodology
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 Good Knowledge of Quality Processes and Quality Standards
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 Have experience in handling risk and providing mitigation strategies to the Product Manager
 
 
 </li>
 </ul>
 
 Primary Skills
 
 
 
 <ul>
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 8+ years of experience Angular 8+ version, Type Script
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 Minimum 5 years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries
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 Been on a Lead role and led a team of 3-5 people for a period of 1 - 2 years
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 Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
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 Should have a very good understanding of the project architecture
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 Should provide Technical guidance to the team to get the task completed on time.
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 Assist project manager in the project coordination/management
 
 
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 </ul>
 
 Secondary Skills
 
 
 
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 Experience in analyzing existing code and debugging.
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 Experience in developing the product
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 Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
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 Should have good experience in following DevOps processes using Jenkins or any other Devops tools
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 Should have experience in Test Driven development using Nunit, Jasmine and Protractor
 
 
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 </ul>
 Skills: angular,css,application,project,devops,management,api,design,code
</div>

Team Lead - Angular

Biocon Biologics

<div>
 
 We are seeking a motivated and skilled upstream process development scientist to join our R&amp;D team at Biocon Biologics. The role involves leading and executing upstream process development activities with a primary focus on mammalian cell culture, while also supporting microbial systems as needed. The ideal candidate will contribute to process design, scale-up/scale-down models, technology transfer, and cross-functional collaboration to drive robust and scalable bioprocesses for clinical and commercial manufacturing.
 
 
 
 
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 Work with and to lead upstream process development, scale up, scale-down model, and process characterization.
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 Core strength in mammalian upstream. Knowledgeable or openness to learn microbial upstream will be an additional requirement.
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 Assess risk and actively plan for risk mitigation strategies during process development and technology transfer
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 Collaboration with cross functional teams within RND &amp; other departments like manufacturing, quality control, quality assurance for technical discussions related to process development, technology transfer, and process improvement.
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 Support Manufacturing in technology transfer, coordination with program management and cross functional teams to deliver on program timelines. Provide appropriate support for regulatory dossier, filing and audits.
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 Scientific awareness on the latest advancements in bioprocessing. Possess statistical knowledge and DOE concepts into upstream development.
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 Thorough data analysis using latest tools for supporting technical decisions.
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 Recording and reviewing of raw data in accordance to GDP principles. Prepare work presentations, write technical documents (process protocols, technical/development reports), procedures (SOP&rsquo;s/IOP&rsquo;s/EOP&rsquo;s)
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 Coordinate within and across team for smooth functioning of lab activities.
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 </ol>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
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 MS/MSc/MTech with 10-15 Years of industrial experience
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 3-6 Years industry experience post PhD
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 </ol>
 
 
 
 
 
 
 We are an equal opportunity employer and value diversity at our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other characteristic protected by applicable law.
 
 
 
</div>

Upstream Team Lead

Adani Airport Holdings Ltd

<div>
 
 
 Role Summary
 
 
 
 The Lead Pranaam (Sales &amp; Operation) role is pivotal in driving the premium passenger experience services at Adani Airports, Bangalore. This position focuses on expanding B2B sales, forging corporate tie-ups, and ensuring seamless operational management of Pranaam services.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Develop and execute B2B sales strategies to promote Pranaam services to corporate clients, travel agencies, and other stakeholders.
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 Establish and nurture corporate tie-ups to drive revenue growth and expand the customer base for Pranaam services.
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 Oversee the day-to-day operations of Pranaam services, ensuring high-quality service delivery and operational efficiency.
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 Collaborate with marketing teams to design and implement promotional campaigns tailored to the Bangalore market.
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 Monitor and analyze customer feedback to continuously improve service offerings and address operational challenges.
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 Manage a team of service professionals, providing leadership, training, and performance management to ensure alignment with service standards.
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 Coordinate with airport operations teams to ensure seamless integration of Pranaam services within the broader airport ecosystem.
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 Utilize data analytics tools to track sales performance, operational metrics, and customer satisfaction levels.
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 Contribute to the development of innovative service packages that align with Adani Airports' commitment to global standards and passenger-centric solutions.
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 Ensure adherence to sustainability practices in service operations, reflecting Adani Airports' emphasis on eco-friendly and energy-efficient practices.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education :
 
 
 
 Bachelor's in Business, Hospitality, or Aviation Management
 
 
 
 Experience :
 
 
 
 7+ years in sales, preferably in airport services or hospitality
 
 
 
 Skills :
 
 
 
 CRM tools, negotiation, presentation, strategic planning
 
 
 
 Attributes :
 
 
 
 Customer-focused, proactive, well-groomed, adaptable, team leader
 
</div>

Sales Team Lead - Bengaluru

Zepto

<div>
 
 
 
 Role
 
 :
 
 Stakeholder Management/ Problem Solving/Key understanding of manpower dynamics/ Liasoning with Govt officials , Labour laws
 
 
 
 
 
 
 
 Location:
 
 
 
 PAN India
 
 
 
 
 
 
 
 
 Core Areas:
 
 
 Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.
 
 
 
 
 
 
 
 Qualification:
 
 
 MBA-HR or any HR-related specialization.
 
 
 
 
 
 
 
 Experience:
 
 
 2-4 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.
 
 
 
 
 
 
 Key responsibilities:
 
 
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 Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies
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 Conflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner.
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 Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes.
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 Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management.
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 Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations.
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 Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure.
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 Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics.
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 Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce.
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 Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.
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 Work with the city team and local liasoning for maintaining the business continuity.
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 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
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 People with endless curiosity and hunger to learn
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 Owners who will think of Zepto as their own venture
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 Operators obsessed with customer experience
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 Good knowledge of labour regulations
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 Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.
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 </ul>
 
 
</div>

Team Lead - Employee Relations

CricTracker

<div>
 
 Job Title:
 
 SEO Team Lead
 
 
 
 Location:
 
 Bangalore
 
 
 
 Department:
 
 SEO
 
 
 
 Reports To:
 
 Head ofOperations
 
 
 
 Work Mode:
 
 WFO
 
 
 
 Shifts:
 
 Rotational
 
 
 
 Weekly Offs:
 
 Flexible Week Off
 
 
 
 Job Summary
 
 
 
 We are looking for an experienced and results-driven SEO Team Lead to manage and guide our SEO team. The ideal candidate will have a deep understanding of search engine algorithms, technical SEO, content strategy, and performance analytics. The SEO Team Lead will drive the growth of organic traffic, improve search rankings, and optimize content performance across our platforms.
 
 
 
 Key Responsibilities
 
 
 
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 Team Leadership &amp; Management
 
 
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 Lead, mentor, and manage a team of SEO specialists.
 
 
 Assign tasks, set priorities, and monitor the performance of team members.
 
 
 Conduct regular performance reviews and provide feedback to ensure growth and development.
 
 
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 SEO Strategy &amp; Execution
 
 
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 Develop and implement comprehensive SEO strategies to increase organic traffic, search rankings, and conversion rates.
 
 
 Conduct keyword research and competitive analysis to identify growth opportunities.
 
 
 Optimize website structure, internal linking, and on-page content for SEO performance.
 
 
 Work closely with content, social media, and technical teams to align SEO with overall marketing goals.
 
 
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 Technical SEO &amp; Website Optimization
 
 
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 Audit websites for technical SEO issues and implement solutions (site speed, crawlability, schema, mobile optimization, etc.).
 
 
 Collaborate with developers to fix technical SEO problems and improve site performance.
 
 
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 Analytics &amp; Reporting
 
 
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 Monitor SEO performance using tools like Google Analytics, Google Search Console, Ahrefs, SEMrush, etc.
 
 
 Prepare regular reports and dashboards on organic traffic, keyword rankings, and other KPIs.
 
 
 Use data-driven insights to improve strategy and decision-making.
 
 
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 Stakeholder Collaboration
 
 
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 </ul>
 Collaborate with Content, Social Media, and Product teams to ensure SEO best practices are integrated and contribute to content ideation and strategy.
 
 
 Coordinate with external agencies or vendors as needed for SEO campaigns or audits.
 
 
 
 Qualifications
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Digital Marketing, Communications, or a related field.
 </li>
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 3 -5 years of experience in SEO, with at least 1-2 years in a leadership role.
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 Strong knowledge of on-page, off-page, and technical SEO.
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 Proficiency with SEO tools like SEMrush, Ahrefs, Moz, Screaming Frog, Google Analytics, and Google Search Console.
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 Strong analytical and problem-solving skills.
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 Excellent communication and team management abilities.
 
 
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 </ul>
 
 Preferred
 
 
 
 Experience in managing large content websites.
 
 
 Knowledge of paid search and digital marketing integration.
 
 
 Understanding of HTML, CSS, and JavaScript as it relates to SEO.
 
 
 Must have skills
 
 
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 SEO Strategy
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 Team Handling
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 SEO Audits
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 Google Analytics
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 Google Search Console
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 Cross-Functional Collaboration
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</div>

SEO Lead

HealthFab

<div>
 
 
 Company Description
 
 
 
 Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Manage and Lead a team of Customer Service Executives
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 Handle incoming and outgoing customer calls, emails and messages as needed
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 Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers
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 Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction
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 Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.
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 Maintain a high level of product knowledge to effectively address customer queries.
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 Use CRM software to manage and track customer interactions and issue resolution.
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 Monitor KPIs and ensure the team is delivering as per set standards.
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 Collaborate with cross-functional teams to escalate and resolve issues quickly.
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 Adhere to company policies and procedures while delivering exceptional customer service.
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 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 Educational Background:
 
 
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 Bachelor&rsquo;s degree in a relevant field is preferred
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 </ul>
 
 
 
 
 
 Experience:
 
 
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 3+ years of proven experience in Customer Service role is a must
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 Basic computer skills is a must
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 Experience with a D2C brand is preferred
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 Customer Service Team Lead or Managerial experience preferred
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 Familiarity with a CRM software and Shopify is preferred
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 </ul>
 
 
 
 
 
 Work Location:
 
 
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 Full-time on-site from our office located in Singasandra, Bengaluru
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 </ul>
 
 
 
 
 
 Core Competencies:
 
 
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 Excellent verbal and written communication skills in English, Hindi
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 Conversational ability in South Indian regional languages preferred
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 Ability to empathize with customers and provide appropriate support
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 Strong problem-solving and decision-making skills
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 Ability to multi-task and work under pressure in a fast-paced environment
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 Ability to manage a team and collaborate effectively with colleagues
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 Positive attitude and willingness to learn and grow in a dynamic industry
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 </ul>
 
 
 
 
 
 Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly!
 
 
</div>

Customer Service Manager

Withum

<div>
 
 Withum is a place where talent thrives - where who you are matters. It&rsquo;s a place of endless
 
 
 opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals
 
 
 exponential results. Withum empowers clients and our professional staff with innovative tools
 
 
 and solutions to address their accounting, tax and overall business management and operational
 
 
 needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a
 
 
 genuine passion for the business.
 
 
 
 
 
 The Innovation team is seeking a Lead Product Engineer based out of our Bangalore Office
 
 
 location. The Senior Engineer is responsible for driving the technical strategy and vision for the
 
 
 team, valuing simplicity and willing to challenge technical constraints and procedures to achieve
 
 
 Agile design. A good Senior Engineer is keen to get their hands dirty, actively helping the team
 
 
 solve the biggest problems. This individual is an executor as well as the visionary force behind the
 
 
 technical solution. They are responsible to ensure the technical implementation is in compliant
 
 
 with the Architecture solution.
 
 
 
 
 
 Withum has become synonymous with teamwork and client service excellence. The cornerstone
 
 
 of our success can truly be accredited to the dedicated professionals who work here every day,
 
 
 easy to work with a sense of purpose and caring for their co-workers and whose mission is to help
 
 
 our clients grow and thrive. But our commitment goes beyond our clients as we continue to live
 
 
 the Withum Way, promoting personal and professional growth for all team members, clients, and
 
 
 surrounding communities.
 
 
 
 
 
 
 How You'll Spend Your Time:
 
 
 
 
 
 
 &bull; Overseeing 24/7 Support Operations: Manage day-to-day product support activities to ensure
 
 
 continuous, high-quality support coverage around the clock. This includes scheduling and
 
 
 supervising a team that operates in shifts to provide seamless support for users globally.
 
 
 
 
 
 &bull; Incident &amp; Problem Management: Monitor incoming support tickets via the IT Service
 
 
 Management system (e.g., ServiceNow) and ensure timely triage, assignment, and resolution of
 
 
 incidents. Coordinate root cause analysis for critical or recurring issues and drive problem
 
 
 management efforts to prevent future incidents, in line with ITIL best practices.
 
 
 
 
 
 &bull; Team Leadership &amp; Mentoring: Lead a team of support engineers and specialists, providing
 
 
 guidance, training, and performance management. Foster a culture of excellence, accountability,
 
 
 and continuous improvement within the support team. Encourage knowledge sharing and
 
 
 professional development to build a high-performing support unit.
 
 
 
 
 
 &bull; Vendor Coordination: Collaborate with third-party Application Development vendors and
 
 
 service providers involved in product support. Escalate issues to vendor support as needed and
 
 
 ensure vendors meet their service obligations and Service Level Agreements (SLAs). Maintain
 
 
 clear communication and strong relationships with vendors to expedite problem resolution.
 
 
 
 
 
 &bull; ServiceNow Administration: Leverage the ServiceNow platform to track incidents, changes, and
 
 
 service requests. Ensure the support team follows best practices in ticket documentation,
 
 
 categorization, and closure.
 
 
 
 
 
 &bull; SLA Monitoring &amp; Reporting: Define and monitor Key Performance Indicators (KPIs) and SLAs for
 
 
 support (e.g., first response time, mean time to resolution, system uptime). Regularly report on
 
 
 support metrics and trends to stakeholders, using data to identify areas for improvement and to
 
 
 recognize outstanding performance.
 
 
 
 
 
 &bull; Process Improvement: Develop, document, and refine support processes and Standard
 
 
 Operating Procedures (SOPs) in line with ITIL or similar frameworks. Implement improvements
 
 
 such as faster escalation protocols, a robust knowledge base for common issues, and feedback
 
 
 loops with the development team to influence product quality and reliability.
 
 
 
 
 
 &bull; Collaboration with Product Teams: Work closely with Innovation product development teams to
 
 
 stay informed about new releases, features, and changes. Ensure the support team is prepared
 
 
 (through training or updated documentation) to support new product updates.
 
 
 
 
 
 &bull; Stakeholder Communication: Act as a point of escalation for major incidents or high-priority
 
 
 client issues. Communicate clearly and professionally with internal stakeholders (and clients, if
 
 
 applicable) during incidents, providing regular status updates and post-incident reports. Manage
 
 
 expectations and maintain confidence through effective communication during outages or service
 
 
 disruptions.
 
 
 
 
 
 &bull; Knowledge Management: Oversee the creation and maintenance of support documentation,
 
 
 RACI charts, FAQs, and a knowledge base. Ensure the support team documents solutions for
 
 
 known issues and that this knowledge is easily accessible to team members and end-users.
 
 
 Promote self-service where possible by publishing helpful articles or automated troubleshooting
 
 
 guides.
 
 
 
 
 
 &bull; Continuous Learning &amp; Training: Stay up to date with the latest trends in IT support, customer
 
 
 service, and ITSM technologies. Conduct regular training sessions or drills for the support team
 
 
 (e.g., on new ServiceNow features, security practices, or updated support processes).
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &bull; Required Education Level: Bachelor&rsquo;s degree or higher required in Computer Science,
 
 
 Information Technology, Management Information Systems, or equivalent experience.
 
 
 &bull; Required Years of Experience: 8-10 years&rsquo; experience preferred (Product support &amp; IT
 
 
 Experience will not be considered)
 
 
 &bull; Microsoft Azure &amp; Power Apps certification
 
 
 &bull; Experience with Azure Development such as Azure Functions, Logic Apps, Application
 
 
 Services
 
 
 &bull; Work in an agile environment and participate in all agile ceremonies.
 
 
 &bull; Strong personal and communication skills both written and verbal; ability to develop
 
 
 relationships with all stakeholders.
 
 
 &bull; Exhibits willingness to try new ideas, even when different that status quo.
 
 
 &bull; Excellent attention to detail; ability to multitask and adapt to shifting needs and priorities.
 
 
 &bull; Able to learn and adapt to new and complex procedures quickly.
 
 
 &bull; Promotes team health, spirit, and camaraderie.
 
 
 &bull; Complete timely, work items and document project deliverables, and test completed
 
 
 deliverables to ensure effective deployment and usability.
 
 
 &bull; Drives alignment and consensus across interdependent teams and assists Tech Lead in
 
 
 complex technical solutions to problems.
 
 
 &bull; Shift Structure: Rotational shifts to support 24&times;7 operations.
 
 
 
 
 
 Website: www.withum.com
 
 
 Withum will not discriminate against any employee or applicant for employment because of race,
 
 
 color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic
 
 
 information, disability or because he or she is a protected veteran
 
</div>

Lead Engineer I- Innovation - Admin

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