Team Lead - Employee Relations

Role : Stakeholder Management/ Problem Solving/Key understanding of manpower dynamics/ Liasoning with Govt officials , Labour laws

Location: PAN India

Core Areas: Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Knowledge of labour law and compliance.

Qualification: MBA-HR or any HR-related specialization.

Experience: 2-4 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.

Key responsibilities:

• Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies
• Conflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner.
• Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes.
• Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management.
• Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations.
• Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure.
• Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics.
• Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce.
• Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.
• Work with the city team and local liasoning for maintaining the business continuity.

What We’re Looking For

• People with endless curiosity and hunger to learn
• Owners who will think of Zepto as their own venture
• Operators obsessed with customer experience
• Good knowledge of labour regulations
• Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.