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front office supervisor

team supervisor

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
As a Supervisor, you&rsquo;ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, staying on top of absence &amp; performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity. Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations; Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication; Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely; Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change; Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently; Sourcing and nurturing ideas and rolling them into the creation of improvement plans; Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization; Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives; Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management; Assisting with the establishment of long-term operational strategic plans; Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth; Recognizing top performance, coaching and progressive discipline for poor performance; Proposing and implementing improvements in equipment and processing methods; Conducting timecard review daily and weekly to ensure pay accuracy; Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at end of shift to complete pass downs, reports and timecard reviews.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of Microsoft Office products and applications experience</li><li>1+ years of Microsoft Office (Word, Excel, and Outlook) experience</li><li>high school diploma or equivalent</li><li>High school or equivalent</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Work 40 hours/week, and overtime as required</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

ICQA Supervisor

BFL Group

<div>
 
 
 Company Overview
 
 
 
 
 
 
 BFL Group is one of the world&rsquo;s leading off-price retailers of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and Southeast Asia.
 
 
 Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite &ndash; all at up to 80% off the original retail price for fashion designer brands. Our unique &ldquo;Treasure Hunt&rdquo; model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Job title: Team Coordinator
 
 
 
 
 Department: Creative.Online
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 As a Creative Team Coordinator, you are responsible for managing the day-to-day operations of the creative team, ensuring projects are executed smoothly, deadlines are met, and communication flows effectively between the team and stakeholders.
 
 
 
 Key responsibilities:
 
 
 
 
 
 
 
 Project Management
 
 
 
 
 <ul>
 <li>
 Organize and prioritize tasks and projects using tools like Jira. Ensure timely delivery and alignment with project objectives.
 </li>
 <li>
 Assign work to team members based on skills, workload, and project requirements.
 </li>
 <li>
 Monitor project progress, ensuring deadlines and deliverables are met.
 </li>
 <li>
 Identify potential bottlenecks or issues and resolve them proactively.
 </li>
 </ul>
 
 
 
 
 
 Communication and Collaboration
 
 
 
 
 <ul>
 <li>
 Act as a liaison between the creative team and other departments or stakeholders to facilitate smooth collaboration.
 </li>
 <li>
 Facilitate clear and effective communication to ensure project requirements and feedback are understood by all.
 </li>
 <li>
 Ensure all team members are aligned on project goals, timelines, and deliverables.
 </li>
 </ul>
 
 
 
 
 
 Resource Management
 
 
 <ul>
 <li>
 Monitor team workload and allocate resources effectively to maximize efficiency.
 </li>
 <li>
 Coordinate with external vendors or freelancers as needed.
 </li>
 <li>
 Address any resource-related challenges by coordinating with the manager.
 </li>
 <li>
 Track and manage team capacity to prevent overloading or underutilization.
 </li>
 </ul>
 
 
 
 
 
 Quality Assurance
 
 
 
 
 <ul>
 <li>
 Review deliverables to ensure they meet project standards and brand guidelines before submission.
 
 
 </li>
 <li>
 Track revisions and feedback loops to maintain efficiency and quality consistency. Collaborate with the creative manager to uphold the vision and goals of the team.
 
 
 </li>
 <li>
 Support internal meetings, brainstorming sessions, and team workshops by organizing logistics and maintaining notes or summaries.
 
 
 </li>
 </ul>
 
 
 
 
 Process Improvement
 
 
 
 
 <ul>
 <li>
 Develop and implement streamlined workflows for better efficiency.
 
 
 </li>
 <li>
 Optimize ticketing and tracking systems to improve task management.
 
 
 </li>
 <li>
 Identify areas for improvement and recommend actionable solutions.
 
 
 </li>
 </ul>
 
 
 
 
 
 Team Support and Development
 
 
 
 
 <ul>
 <li>
 Support team members with relevant tools or suggest training if needed.
 
 
 </li>
 <li>
 Foster a collaborative and positive team environment.
 
 
 </li>
 </ul>
 
 
 
 
 
 Reporting and Metrics
 
 
 
 
 <ul>
 <li>
 Track and report on project progress, timelines, team capacity, and productivity metrics to your manager.
 
 
 </li>
 <li>
 Maintain accurate records of completed tasks and upcoming deliverables.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 
 <ul>
 <li>
 Effectively manage multiple projects and deadlines simultaneously, ensuring that all tasks are prioritized, tracked, and completed on schedule.
 </li>
 <li>
 Be proactive in identifying and solving challenges before they impact the project.
 </li>
 <li>
 Consistently ensure that all creative projects are delivered on time and of the highest quality.
 </li>
 </ul>
</div>

Team Coordinator

DIBN Business Services

We are seeking a highly experienced and results-driven Team Leader to manage our travel and tourism team in the UAE. The ideal candidate will have a minimum of 5 years of experience within the UAE's vibrant tourism sector, a proven track record in team management, and a deep understanding of local attractions, tours, and travel logistics. This role involves leading, mentoring, and motivating a team of travel consultants to achieve sales targets and deliver exceptional customer experiences.Key Responsibilities:1. Team Management &amp; Leadership<ul><li>Lead, supervise, and mentor a team of travel consultants, ensuring high performance and productivity.</li><li>Conduct regular team meetings and one-on-one sessions to provide feedback, set goals, and address challenges.</li><li>Develop and implement strategies to motivate the team and foster a positive, collaborative work environment.</li><li>Handle complex customer queries and escalated issues, ensuring swift and effective resolution.</li></ul>2. Sales &amp; Operations<ul><li>Drive sales for a variety of travel products, including tours, excursions, visa services, and holiday packages.</li><li>Ensure all team members are knowledgeable about current market trends, new destinations, and product offerings.</li><li>Oversee the booking process, from initial inquiry to final confirmation, ensuring accuracy and efficiency.</li><li>Work closely with suppliers, airlines, and hoteliers to secure the best rates and services.</li></ul>3. Product Knowledge &amp; Training<ul><li>Maintain an in-depth understanding of the UAE's tourism landscape, including popular destinations, activities, and emerging trends.</li><li>Train new and existing team members on company products, sales techniques, and customer service standards.</li></ul>4. Client Relationship Management<ul><li>Cultivate strong relationships with key clients and corporate partners to drive repeat business and referrals.</li><li>Ensure the team provides top-notch customer service at every stage of the client journey.</li><li>Gather and analyze customer feedback to identify areas for improvement and enhance service quality.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 5 years of experience in the travel and tourism industry within the UAE.</li><li>Proven experience in a team leader or supervisory role.</li><li>Strong knowledge of UAE tourist destinations, visa regulations, and travel logistics.</li></ul>Job Type: Full-timePay: Up to AED8,000.00 per monthExperience:<ul><li>UAE Tourism : 4 years (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Team Leader (Travel & Tourism)

Hilton

<div>Housekeeping Senior Supervisor for Conrad Dubai
A Housekeeping Senior Supervisor for Conrad Dubai is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?
As a Housekeeping Senior Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A team leader will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Supervise Room Attendants</li><li>
Daily allocation of rooms and deep cleaning tasks to team members</li><li>
Manage guest requests, including VIP amenities and communicating them to the relevant team members</li><li>
Routine inspection of guest bedrooms to ensure they meet standards</li><li>
Achieve positive outcomes from guest queries in a timely and efficient manner</li><li>
Carry out lost property procedures</li><li>
Report maintenance issues to Maintenance/Engineering Department</li><li>
Assist Head Housekeeper with training requirements</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Assist other departments wherever necessary and maintain good working relationships</li></ul>
What are we looking for?
A Housekeeping Senior Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering a high level of customer service</li><li>
Experience in managing/supervising a team in a similar role</li><li>
Experience in the hotel/cleaning industry</li><li>
Good oral and written communication</li><li>
Previous experience in Hosting Service (Governance)</li><li>
High standards of cleanliness</li><li>
Good interpersonal skills</li><li>
Ability to work on their own or in teams</li></ul>
It is advantageous in this position if you demonstrate the following capabilities and advantages:<ul><li>
Ability to work in a team</li><li>
Excellent attention to detail</li><li>
Positive Attitude</li></ul>
What will it be like to work for Conrad Hotels &amp; Resorts?
Conrad Hotels &amp; Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad&rsquo;s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Senior Supervisor for Conrad Dubai

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Centre Operations

Marriott International

Ensure staff is working together as a team to ensure optimum service and that guest needs are met.Inspect grooming and attire of staff, and rectify any deficiencies.Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.Inspect storage areas for organization, use of FIFO, and cleanliness.Complete scheduled inventories and stock and requisition necessary supplies.Monitor dining rooms for seating availability, service, safety, and well being of guests.Complete work orders for maintenance repairs.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Speak with others using clear and professional language.Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.Read and visually verify information in a variety of formats (e.g., small print).Visually inspect tools, equipment, or machines (e.g., to identify defects).Stand, sit, or walk for an extended period of time or for an entire work shift.Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.Move through narrow, confined, or elevated spaces.Move up and down stairs and/or service ramps.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Perform other reasonable job duties as requested by Supervisors.

F&B Supervisor - Dubliners

Explore 4769+ Team supervisor in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.