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technical information architect

Lucidya | لوسيديا

<div>
 Lucidya is seeking a highly organized and technically savvy
 <strong>
  Technical Information Architect
 </strong>
 to join our engineering organization. In this role, you will be the driving force behind the structure and usability of our internal technical documentation. Your mission will be to bridge the gap between development, product, DevOps, and system administration documentation by creating a cohesive and intuitive documentation ecosystem.
 <br/>
 <br/>
 You will collaborate closely with developers, UX designers, DevOps engineers, and product managers to gather, refine, and structure documentation in a way that enhances discoverability and improves developer experience. This role is critical to ensuring that Lucidya's engineers spend less time hunting for information and more time building high-impact features.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and implement an end-to-end information architecture for all technical documentation including developer notes, system administration manuals, DevOps processes, and product specs.
  </li>
  <li>
   Aggregate, organize, and label content from various teams into a unified and intuitive structure within Confluence, Jira, and related tools.
  </li>
  <li>
   Establish documentation standards and best practices, including templates, versioning protocols, and update workflows.
  </li>
  <li>
   Create visually clear and accurate diagrams, flowcharts, and system design figures to supplement documentation.
  </li>
  <li>
   Collaborate with engineering teams to ensure documentation is up-to-date, technically accurate, and aligned with evolving systems and processes.
  </li>
  <li>
   Link related documentation across domains (e.g., connecting API docs with product flows, linking DevOps deployment guides with system architecture).
  </li>
  <li>
   Conduct content audits and user research to assess the usability and gaps in the current documentation.
  </li>
  <li>
   Advocate for knowledge-sharing and empower teams with self-service documentation strategies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Information Architecture, Technical Communication, UX Design, Computer Science, or a related field is preferred
  </li>
  <li>
   Proven experience (3+ years) in information architecture, technical documentation, UX writing, or content strategy for technical audiences.
  </li>
  <li>
   Strong working knowledge of Confluence, Jira, and collaborative documentation tools.
  </li>
  <li>
   Ability to create clear, insightful technical diagrams using tools such as Lucidchart, Draw.io, or similar.
  </li>
  <li>
   Understanding of web development concepts, REST APIs, system architecture, and DevOps practices is a strong plus.
  </li>
  <li>
   Exceptional attention to detail, organizational skills, and ability to manage complex information systems.
  </li>
  <li>
   Demonstrated ability to collaborate with cross-functional teams and translate technical knowledge into structured, user-friendly content.
  </li>
  <li>
   Strong written and verbal communication skills in English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Nice to Have
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Background in software engineering or DevOps, with hands-on experience in documenting systems and processes.
  </li>
  <li>
   Familiarity with design systems, product life cycles, and agile methodologies.
  </li>
  <li>
   Experience with internal developer platforms or developer portals
  </li>
 </ul>
</div>


Technical Information Architect

Lucidya

<p></p><div><p>Lucidya is seeking a highly organized and technically savvy <b>Technical Information Architect</b> to join our engineering organization. In this role, you will be the driving force behind the structure and usability of our internal technical documentation. Your mission will be to bridge the gap between development, product, DevOps, and system administration documentation by creating a cohesive and intuitive documentation ecosystem.</p><p>
You will collaborate closely with developers, UX designers, DevOps engineers, and product managers to gather, refine, and structure documentation in a way that enhances discoverability and improves developer experience. This role is critical to ensuring that Lucidya&rsquo;s engineers spend less time hunting for information and more time building high-impact features.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li><b>Design and implement an end-to-end information architecture</b> for all technical documentation including developer notes, system administration manuals, DevOps processes, and product specs.
</li><li><b>Aggregate, organize, and label content</b> from various teams into a unified and intuitive structure within Confluence, Jira, and related tools.
</li><li><b>Establish documentation standards and best practices</b>, including templates, versioning protocols, and update workflows.
</li><li><b>Create visually clear and accurate diagrams, flowcharts, and system design figures</b> to supplement documentation.
</li><li>Collaborate with engineering teams to ensure documentation is up-to-date, technically accurate, and aligned with evolving systems and processes.
</li><li><b>Link related documentation across domains</b> (e.g., connecting API docs with product flows, linking DevOps deployment guides with system architecture).
</li><li>Conduct content audits and user research to assess the usability and gaps in the current documentation.
</li><li>Advocate for knowledge-sharing and empower teams with self-service documentation strategies.</li>
</ul><p><b>Requirements</b></p><p></p><ul>
<li>Bachelor&rsquo;s degree in <b>Information Architecture, Technical Communication, UX Design, Computer Science</b>, or a related field is preferred.</li>
<li>Proven experience (3+ years) in <b>information architecture, technical documentation, UX writing</b>, or content strategy for technical audiences.
</li><li>Strong working knowledge of <b>Confluence, Jira</b>, and collaborative documentation tools.
</li><li>Ability to <b>create clear, insightful technical diagrams</b> using tools such as Lucidchart, Draw.io, or similar.
</li><li>Understanding of <b>web development concepts</b>, REST APIs, system architecture, and DevOps practices is a strong plus.
</li><li>Exceptional <b>attention to detail</b>, organizational skills, and ability to manage complex information systems.
</li><li>Demonstrated ability to <b>collaborate with cross-functional teams</b> and translate technical knowledge into structured, user-friendly content.
</li><li>Strong written and verbal communication skills in English.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Nice to Have</b></h3><ul>
<li>Background in <b>software engineering or DevOps</b>, with hands-on experience in documenting systems and processes.
</li><li>Familiarity with <b>design systems</b>, product life cycles, and agile methodologies.
</li><li>Experience with internal developer platforms or developer portals.</li></ul></div>

Microsoft

<div><div><b>At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team</b>&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of Artificial Intelligence (AI) and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. <b>Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.</b> If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div><b>
As a Principal Digital Cloud Solution Architect (DCSA)</b>, you will become part of the next generation of technical sales leaders at Microsoft. With the aid of sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education or government systems. <b>You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud &amp; enterprise consumption through developing and managing customer relationships.</b></div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li><b>
You will lead, drive, and manage engagements</b> for repeatable achievement of revenue and consumption targets.</li><li><b>
You will leverage practices to guide customer strategy and future growth to expand the use of Azure by cultivating customer affinity</b> with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.</li><li><b>
You will conduct analyses into what customers are using versus needs.</b> Drive consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers that expands, retains, and/or optimizes the customer&rsquo;s Azure consumption.</li><li><b>
You will run Architectural Design Session(s)</b> to build plans for implementing solutions which align to customer business goals and technical environments.</li><li><b>
You will collaborate and orchestrate with other Digital Cloud Solution Architects and the Microsoft ecosystem</b> to ensure properly deployed cloud solutions on Azure.</li><li><b>
Through close engagement with the customers the DCSA will work to meet or exceed monthly, quarterly, and annual team targets</b> and accurately manage their customer progress in Customer Relationship Management (CRM) to forecast, assess risk, and identify performance plans in weekly deal and pipeline reviews with their manager.</li><li>
Other: Embody our Culture and Values</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Required/Minimum Qualifications</b></div><ul><li>
A number of years experience in technical architect, technical consulting, design and implementation, and/or technical sales</li><li><ul><li>
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND a few years experience in technical architect, technical consulting, design and implementation, and/or technical sales</li><li>
OR Relevant certifications from Microsoft or competitive platforms AND a few years experience in technical architect, technical consulting, design and implementation, and/or technical sales</li><li>
OR equivalent experience.</li></ul></li><li><b>
A few years of experience with cloud solution sales</b></li></ul><div></div><div><b><br>
Additional or Preferred Qualifications</b></div><ul><li>
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND a number of years experience in technical architect, consulting, design and implementation, and/or sales</li><li><ul><li>
OR equivalent experience.</li></ul></li><li>
A few years experience with cloud-based solution designs, migrations and management of technology.</li><li><b>
Must be fluent in Arabic and English</b></li></ul><div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Digital Cloud Solution Architect - Arabic speaking

<div><div><b>At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team</b>&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of Artificial Intelligence (AI) and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div></div><div><b><br>
As a Principal Digital Cloud Solution Architect (DCSA)</b>, you will become part of the next generation of technical sales leaders at Microsoft. With the aid of sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education or government systems. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud &amp; enterprise consumption through developing and managing customer relationships.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li><b>
You will lead, drive, and manage engagements</b> for repeatable achievement of revenue and consumption targets.</li><li><b>
You will leverage practices to guide customer strategy and future growth to expand the use of Azure</b> by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.</li><li><b>
You will conduct analyses into what customers are using versus needs.</b> Drive consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers that expands, retains, and/or optimizes the customer&rsquo;s Azure consumption.</li><li><b>
You will run Architectural Design Session(s)</b> to build plans for implementing solutions which align to customer business goals and technical environments.</li><li><b>
You will collaborate and orchestrate with other Digital Cloud Solution Architects and the Microsoft ecosystem</b> to ensure properly deployed cloud solutions on Azure.</li><li><b>
Through close engagement with the customers the DCSA will work to meet or exceed monthly, quarterly, and annual team targets</b> and accurately manage their customer progress in Customer Relationship Management (CRM) to forecast, assess risk, and identify performance plans in weekly deal and pipeline reviews with their manager.</li><li>
Other: Embody our Culture and Values</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Required/Minimum Qualifications</b></div><ul><li>
A number of years experience in technical architect, technical consulting, design and implementation, and/or technical sales</li><li><div><ul><li>
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND a few years experience in technical architect, technical consulting, design and implementation, and/or technical sales</li><li>
OR Relevant certifications from Microsoft or competitive platforms AND a few years experience in technical architect, technical consulting, design and implementation, and/or technical sales</li><li>
OR equivalent experience.</li></ul></div></li><li><b>
A few years experience with cloud solution sales</b></li><li><b>
French and English fluency is a must.</b></li></ul><div></div><div><b><br>
Additional or Preferred Qualifications</b></div><ul><li>
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND a number of years of experience in technical architect, consulting, design and implementation, and/or sales</li><li><ul><li>
OR equivalent experience.</li></ul></li><li>
A few years experience with cloud-based solution designs, migrations and management of technology.</li></ul><div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Digital Cloud Solution Architect - French speaking

ITWORX

<div><p>Senior Technical Architect | Fulltime</p><div><p><b>
Job Description:</b></p><div><p><b>
Job purpose:</b></p><p>
Provide detailed architecture and design for the suggested solution for customers; beside acting a mentor for the technical architects.</p><p><b>
Key accountabilities and decision ownership:</b></p><ul><li>
Manage a complex/group of projects from an architecture perspective</li><li>
Provide design and architecture for the assigned proposals and projects</li><li>
Build reusable architecture artifacts</li><li>
Review the gathered requirements by the Business Analysis; ensure it is in line with the architecture design and apply modifications if needed</li><li>
Align with the technical lead on the architecture design to start the implementation process</li><li>
Rework and apply any changes and work in alignment with the development team</li><li>
Support the development team on architecture matters when needed</li><li>
Document all the architecture work</li><li>
Act as a mentor for technical architects and provide them with support with their projects when needed</li></ul></div></div><div><p><b>
Job Requirements:</b></p><div><p><b>
Must have professional qualifications:</b></p><ul><li>
Bachelor's degree in computer science or equivalent</li><li>
13+years of experience in software development including at least 3 years as an architect</li><li>
TOGAF (fundamental) certificate is preferred</li>
AWS certified architect<br>
<li>
<br>
<br>
<br>
<ul><li>associate level is preferred (depending on the account/project)</li></ul></li><li>
Experience in software industry or relevant is a must</li></ul></div></div><p></p><div><p><b><br>
Equal opportunity:</b></p><p>
All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div>Posted 1 weeks ago</div></div></div><div></div><div><div><div><div><div><ul><li><b>
Job Location</b></li><li>
Egypt</li></ul></div></div><div><div><ul><li><b>
Job Code</b></li><li><b>
2002</b></li></ul></div></div></div></div></div><div><div><div><div><p><b>
Job Overview</b></p></div><div></div><div><div><ul><li>
Experience</li><li>
13+ Years</li></ul></div></div><div></div><div><div><ul><li>
Job Level:</li><li>
Mid Career</li></ul></div></div><div></div><div><div><ul><li>
Education</li><li>
Bachelor's degree in computer science or equivalent</li></ul></div></div></div></div></div></div><p></p>

Senior Technical Architect

SWATX

<div><p><b>Role Summary:</b></p><p>
The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB &amp; Service Mapping, and the Service Portfolio &amp; Catalog Framework.</p><p>
The architect will design ServiceNow to act as a manager of managers, aggregating events, telemetry, and service health from multiple monitoring tools into a single command view.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul>
<li>Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response.</li>
<li>Lead the design and execution of CMDB &amp; Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies.</li>
<li>Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes.</li>
<li>Support implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis.</li>
<li>Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules.</li>
<li>Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards.</li>
<li>Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models.</li>
 </ul><p><b>Qualifications:</b></p><ul>
<li>8&ndash;12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations.</li>
<li>Demonstrated experience delivering <b>ServiceNow-based AIOps and CMDB integration projects</b>.</li>
<li>Strong technical knowledge in:</li>
<li><ul><li><b>ServiceNow ITOM Event Management</b></li>
<li><b>Service Mapping and Discovery</b></li>
<li><b>CMDB Modeling and CI Relationships</b></li>
<li><b>Service Portfolio &amp; Catalog Design</b></li>
</ul></li><li>Experience in building ServiceNow as a <b>manager of managers</b>, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds.</li>
<li>Familiar with MID Server design, orchestration, and ITOM Health dashboards.</li>
<li>ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred.</li></ul></div>

ServiceNow Architect - AIOps & Service Management Integration

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