hr specialist

admin assistant

administrative assistant

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it help desk

OnSpec Engineering Solutions

<div></div><div><div><div><div><div><div><div><div><div><h6 class="jobSectionHeader">Duties &amp; Responsibilities:</h6>
<ul><li>Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users.
</li><li>Follow up with customers to ensure the issue has been resolved.
</li><li>Provides technical support for clients experiencing computer issues.
</li><li>They respond to customers by phone, remotely, or in person.
</li><li>Managing helps with the ticket system and the inventory system.
</li><li>Providing solutions and advice on technical issues.
</li><li>Using feedback from customers to improve problem-solving techniques and customer service.
</li><li>Responding to texts, emails, and calls on technical issues.
</li><li>Excellent interpersonal and customer service skills.
</li><li>Problem-solving and critical-thinking skills.
</li><li>Excellent written and verbal communication skills.
</li><li>Ability to quickly diagnose and resolve technical issues.
</li><li>Exceptional teamwork and leadership skills to help other technical support workers.
</li><li>Ability to learn new technologies and implement them.
</li><li>Meetings with foreign clients and software suppliers and support.
</li><li>Data backup.
</li></ul><h6 class="jobSectionHeader">Qualifications:</h6>
<ul><li>Required education: BSc/BA in IT, Computer Science or relevant field.
</li><li>Strong understanding of operating systems, software, and devices.
</li><li>Familiarity with cloud computing.
</li><li>Problem-solving skills.
</li><li>Resolving network issues.
</li><li>Managing multiple cases at one time.
</li><li>Good understanding of computer systems, mobile devices and other tech products.
</li><li>Excellent communication skills.
</li><li>Knowledge of ticketing systems.
</li><li>Excellent communication skills, written and verbal.
</li><li>Customer-oriented and cool-tempered.
</li><li>Certification in Microsoft, Linux, or Cisco is advantageous.
</li><li>Proficiency in English, Microsoft Excel and word and outlook.
</li><li>Excellent communication skills.
</li></ul><h6 class="jobSectionHeader">Years Of Experience: 1 - 3
</h6><h6 class="jobSectionHeader">Location: Cairo, Egypt
</h6><h6 class="jobSectionHeader">Contract Type: Full Time</h6></div></div></div></div></div></div></div></div></div>

IT Help Desk

PaxeraHealth

<div>Responsibilities<ul><li>
Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.</li><li>
Routine maintenance of the HW and SW according to agreed plans.</li><li>
Perform minor software and minor hardware repairs.</li><li>
Diagnosing errors, troubleshoot &amp; maintain network connections or any other computer systems.</li><li>
Maintain inventory of all IT equipment.</li><li>
Handle all documentation for hardware and software, maintenance and problem resolutions.</li><li>
Properly escalate unresolved queries to the next level of support or external consultant.</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Maintain network servers such as file servers, AD, Print server....etc</li><li>
Support LANs, WANs, network segments, Internet, and intranet systems.</li></ul>
Job Requirements<div>
BC. S in Computer Science or a related discipline 
Experience:3-5 Years&rsquo; experience 
Excellent usage of Google Suite 
Knowledge in active directory is a MUST 
Perfect English Language is a MUST 
Knowledge in networking (VPN, virtualization, and firewall) &ldquo;Mandatory&rdquo; 
Knowledge in switches and routers &ldquo;Mandatory&rdquo; 
Knowledge in servers and storage (Dell, HP, IBM &hellip;. etc) 
Knowledge in VMware 
CCNA &amp; MCSE knowledge</div>
qlRN44q5Of</div>

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware
 </li>
 <li>
 Routine maintenance of the HW and SW according to agreed plans
 </li>
 <li>
 Perform minor software and minor hardware repairs
 </li>
 <li>
 Diagnosing errors, troubleshoot &amp; maintain network connections or any other computer systems
 </li>
 <li>
 Maintain inventory of all IT equipment
 </li>
 <li>
 Handle all documentation for hardware and software, maintenance and problem resolutions
 </li>
 <li>
 Properly escalate unresolved queries to the next level of support or external consultant
 </li>
 <li>
 Manage PC setup and deployment for new employees using standard hardware, images and software
 </li>
 <li>
 Maintain network servers such as file servers, AD, Print server....etc
 </li>
 <li>
 Support LANs, WANs, network segments, Internet, and intranet systems
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 BC. S in Computer Science or a related discipline
 
 
 Experience:3-5 Years&rsquo; experience
 
 
 Excellent usage of Google Suite
 
 
 Knowledge in active directory is a MUST
 
 
 Perfect English Language is a MUST
 
 
 Knowledge in networking (VPN, virtualization, and firewall) &ldquo;Mandatory&rdquo;
 
 
 Knowledge in switches and routers &ldquo;Mandatory&rdquo;
 
 
 Knowledge in servers and storage (Dell, HP, IBM &hellip;. etc)
 
 
 Knowledge in VMware
 
 
 CCNA &amp; MCSE knowledge
 
 
 Powered by JazzHR
 
 
 qlRN44q5Of
</div>

Etisal international group

Job Summary:We are seeking a motivated and customer-focused IT Helpdesk Specialist to join our growing IT support team. This entry-level position is ideal for candidates with 0&ndash;1 years of experience and a strong passion for technology and problem-solving. A candidate with basic troubleshooting skills and knowledge in MCSA (Microsoft Certified Solutions Associate) is preferred.Key Responsibilities:<ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Assist end-users in troubleshooting Windows OS, Microsoft Office, and commonly used applications.</li><li>Monitor, track, and respond to incoming support tickets based on assigned priority levels.</li><li>Install, configure, and upgrade computer hardware and software under guidance.</li><li>Document support tickets, resolution steps, and end-user interactions in the helpdesk system.</li><li>Support user account creation, password resets, and permission changes in Active Directory.</li><li>Help maintain IT inventory, including laptops, desktops, peripherals, etc.</li><li>Follow standard operating procedures and support best practices.</li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li></ul>Experience:<ul><li>0&ndash;1 years of experience in an IT support/helpdesk or related technical role (internships count).</li></ul>Technical Skills:<ul><li>Basic knowledge of Windows OS (7/10)</li><li>Understanding of computer hardware, peripheral devices, and networking basics.</li><li>Familiarity with Active Directory, printers/scanners, and remote desktop tools.</li><li>Knowledge of basic command-line utilities and Windows administrative tools.</li></ul>Soft Skills:<ul><li>Excellent communication and customer service skills.</li><li>Ability to troubleshoot and resolve basic technical issues independently.</li><li>Strong attention to detail and willingness to learn.</li><li>Team player with a positive attitude and problem-solving mindset</li></ul>Job Details:<ul><li>Work Locations: Maadi &amp; Abbassia, Cairo</li><li>Net Salary: 7,000 EGP</li><li>Shifts: Rotational shifts</li><li>Employment Type: Full-Time</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>The net salary is 7000 EGP , do you accept the salary structure? </li><li>Work location is Abbasia and Maadi , do you accept this condition?</li></ul>

IT Help Desk Specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
oS0ZjoHKIs</div>

IT Helpdesk Specialist - HQ

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25147687
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

IT Supervisor

GuestTek Interactive Entertainment Ltd.

<div>
 
 GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, GuestTek is the hospitality industry&rsquo;s most complete IP-based service provider, offering customers superior service and broad product lines tailored to meet the needs of both select and full-service hotels. We operate from 22 countries in 18 global offices to provide our service for our clients in 89 countries, in more than 3900 hotels every day.
 
 
 
 
 
 ABOUT THE ROLE:
 
 
 As a
 
 Tech Dispatch Associate
 
 , you will play a key role in our Global Network Operations Center by coordinating and dispatching field technicians to meet critical client needs. You&rsquo;ll be responsible for ensuring smooth operations &mdash; posting the right technician to the right job, maintaining strong vendor relationships, and keeping clients informed every step of the way.
 
 
 This is a dynamic position that combines problem-solving, multitasking, coordination and client service. From managing dispatches and monitoring technician arrivals to resolving disputes and preparing reports, you&rsquo;ll be at the center of ensuring service excellence.
 
 
 
 
 
 WHAT YOU WILL DO:
 
 <ul>
 <li>
 Dispatch and track technicians using phone, email, and web-based tools.
 </li>
 <li>
 Manage contractor and technician lists, maintaining preferred vendor records.
 </li>
 <li>
 Ensure technicians are fully equipped and informed for each assignment.
 </li>
 <li>
 Keep clients updated on job status and technician arrival times.
 </li>
 <li>
 Mediate disputes related to payment or work performed.
 </li>
 <li>
 Track repeat visits, analyze causes, and publish weekly reports.
 </li>
 <li>
 Follow established processes to ensure quality, consistency, and reliability.
 </li>
 <li>
 Collaborate with internal teams and external partners to anticipate and resolve risks.
 </li>
 <li>
 Take ownership of requests received via email or phone, ensuring timely resolution.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS:
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in office administration or a dispatch/coordination role.
 </li>
 <li>
 Strong experience with international shipping and courier processes.
 </li>
 <li>
 Proficiency with Microsoft Office.
 </li>
 <li>
 Exceptional organizational skills with the ability to multitask under pressure.
 </li>
 <li>
 Excellent interpersonal and communication skills, both written and verbal.
 </li>
 <li>
 A positive, results-driven attitude with a commitment to outstanding customer service.
 </li>
 <li>
 Flexibility to support a 24/7/365 operation (shift coverage required).
 </li>
 <li>
 Knowledge of Windows, Linux, or Mac operating systems is an asset.
 </li>
 </ul>
 
 
 
 
 BENEFITS
 
 <ul>
 <li>
 You will have a possibility to develop in Cairo, in EMEA and in North America(NA) regions
 </li>
 <li>
 You will have the possibility to work in a hybrid/remote working model
 </li>
 <li>
 We care for you by covering you and family under our group medical insurance policy and life insurance
 </li>
 </ul>
</div>

Tech Dispatch Associate

Explore 1238+ It help desk in Egypt this October. Find roles across top companies and apply now to boost your career.

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IT Help Desk

IT Help Desk

IT Help Desk

IT Help Desk Specialist

IT Helpdesk Specialist - HQ

IT Supervisor

Tech Dispatch Associate