IT Help Desk

Duties & Responsibilities:

• Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users.
• Follow up with customers to ensure the issue has been resolved.
• Provides technical support for clients experiencing computer issues.
• They respond to customers by phone, remotely, or in person.
• Managing helps with the ticket system and the inventory system.
• Providing solutions and advice on technical issues.
• Using feedback from customers to improve problem-solving techniques and customer service.
• Responding to texts, emails, and calls on technical issues.
• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.
• Meetings with foreign clients and software suppliers and support.
• Data backup.

Qualifications:

• Required education: BSc/BA in IT, Computer Science or relevant field.
• Strong understanding of operating systems, software, and devices.
• Familiarity with cloud computing.
• Problem-solving skills.
• Resolving network issues.
• Managing multiple cases at one time.
• Good understanding of computer systems, mobile devices and other tech products.
• Excellent communication skills.
• Knowledge of ticketing systems.
• Excellent communication skills, written and verbal.
• Customer-oriented and cool-tempered.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Proficiency in English, Microsoft Excel and word and outlook.
• Excellent communication skills.

Years Of Experience: 1 - 3

Location: Cairo, Egypt

Contract Type: Full Time