CRM Analyst.Super App Digital Services

Job Purpose

• The candidate will act as World of Deals Super App vertical (Revenues, Base MGT & CVM) Owner
• Planning the Yearly, Monthly & Daily commercial activities that insures the vertical KPIs are met
• Overseeing Multiple communication channels including social media performance Ads
• Collaborate with all supporting Functions to ensure needed developments take place in line with the plan
• Collaborating with the partner’s pertained members to make sure all operations are running smoothly
• Oversees e2e customer experience and make sure our customers are receiving the adequate service
• Analyzing the performance extracting the proper take-outs to support in taking the right decisions to enhance the vertical performance
• Analyzing the base behavior, collaborate with analytics teams to create proper segmentation targeting them with the adequate propositions through the CVM platforms with numerical and logical approach
• Segmenting the customer base in conjunction with insights and analytics team and make sure each segment is approached adequately with the most efficient proposition
• Maintain and develop the base activity in terms of revenues, frequency and monetary values
• E-Commerce solid Knowledge, in terms of the verticals’ market norms, and success factors
• Spotting internal opportunities with other teams, proposing World of Deals as a service to others

KEY ACCOUNTABILITIES:

Offers & Discounts vertical base & CVM ownership in terms of

• Manage to achieve the yearly revenues target and the planned YOY growth
• Achieving the base yearly targets and the planned YOY growth
• Plan to retain stoppers, and dormant customers
• Boost the base activity, ticket sizes, engagement and satisfaction using the CVM platforms with a numerical and logical approaches.
• Ensure that the allocated budget is used cautiously towards achieving our targets
• Market continuous awareness, for the competition moves and market trends
• Reporting ownership for all the performance dimensions on daily, weekly and monthly basis
• Creating the needed presentations that supports the top management to take the proper decisions
• Tech awareness for the new trends that supports the e-commerce industry
• Familiar with the SM/performance marketing mechanisms to be able to oversee the relative performance marketing campaigns managed by other teams
• Spot the new technical needed implementations and lead the needed process with PM and IT teams

QUALIFICATIONS_ESSENTIAL

Excellent command of English language (Reading, Writing & Oral).
Excellent Telecommunication knowledge.
Excellent interpersonal skills (Negotiation, communications, etc.)

Essential Skills

• Innovation
• Problem Solving
• Collaboration
• Analytical
• Multitasking
• Tech. Trends Awareness
• Commercial Trends Awareness
• Base management

QUALIFICATIONS_DESIRABLE

N/A

EXPERIENCE_ESSENTIAL

5+ years of Experience.

EXPERIENCE_DESIRABLE

Change Management experience

Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.)

CERTIFICATIONS_ESSENTIAL

N/A