Technical Specialist Associate (Media Management)

Company Description:

Commvault is a worldwide leader in delivering backup and recovery solutions for the complex enterprise. Commvault allows you to protect, manage, and use your data, while running it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

What you'll do..

• Troubleshoot and resolve critical support problems.
• Troubleshoot customer issues using remote desktop software.
• Optimally interact through phone and email with customers as you address their problems.
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing outstanding phone-based support for a variety of sophisticated, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators.
• Ability to be involved in product BETA testing.
• Contributing to our Solutions Engine and online forums

Who you are:

• At least 2+ years of technical/customer support experience
• Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).
• Solid understanding of SAN & NAS.
• Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.
• Linux Skills - desirable
• Previous experience fixing / addressing enterprise environments.
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent teammate.

You’ll love working here because :

• Continuous professional development, product training, and career path
• Annual health check-ups, Car lease Program, and Tuition Reimbursement
• A comprehensive company culture, an opportunity to join our Community Guilds

Additional Information:

Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software, our industry’s definitive independent ranking. For the sixth straight year, Commvault has been named a leader. And this year we’re further on the “Completeness of vision” and highest on the “ability to implement”.

Commvault offers its products through a broad array of distribution partner globally, while building upon its validated portfolio of strategic partnership with leading technology companies including Microsoft, Amazon web services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp & many others. Commvault’s global headquarter is in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA & APAC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Ready to #makeyourmark at Commvault? Apply now!