project manager

product analyst

product designer

product developer

senior product manager

technical product manager

Ripik.AI

<div>
 <p>
  Ripik.AI is hiring for Technical Product Manager, Noida!
 </p>
 <p>
  <br/>
 </p>
 <p>
  About Us !
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ripik.ai is a fast-growing Industrial AI SaaS startup founded by IIT Delhi and BITS Pilani alumni with experience at McKinsey, Google, IBM, and more. Backed by Accel, Venture Highway, and 25+ top angel investors (including 14 unicorn founders), we build patented full-stack software to automate factory-floor decision-making.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our products are deployed at 15+ industry leaders across steel, aluminium, cement, pharma, paints, and consumer goods. We're also official AI partners with GCP, Azure, AWS, and industry bodies like CII, ICC, and NASSCOM.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Join us as we scale fast and build the future of industrial AI.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role :
  </strong>
  Technical Product Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location :
  </strong>
  Noida
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Engineering Team of Software ( Backend, Frontend, QA, Data Science and Customer Success team
  </li>
  <li>
   Track &amp; Prioritize : Daily deployments of Outcomes and product build
  </li>
  <li>
   Plan : Scrum meetings with Project managers and Engineering Team POD on milestones achieved
  </li>
  <li>
   Problem Solving and Troubleshooting : Resolve daily issue and technical queries and promote. Best in class technical ways.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   B.Tech from Tier 1 college + MBA from IIM A/ B/ C desirable.
  </li>
  <li>
   2-3 years of work experience either in software development in PM roles
  </li>
  <li>
   Excellent communication skills: written and verbal.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Product Manager

Microsoft

<div>
 On Team Xbox, we aspire to empower the world&rsquo;s 3 billion gamers to play the games they want, with the people they want, anywhere they want. Gaming, the largest and fastest growing category in media &amp; entertainment, represents an important growth opportunity for Microsoft. We are leading with innovation, as highlighted by bringing Xbox to new devices with Cloud Gaming, bringing the Game Pass subscription to PC, and our recent acquisition of Activision Blizzard King creating exciting new possibilities for players.
 <br/>
 <br/>
 Join the Xbox XP Developer team as a Senior Product Manager and help shape the future of creator experiences across the Xbox ecosystem, ensuring the tools we build empower creators and elevate the experiences players ultimately enjoy. In this role, you&rsquo;ll focus on the creator journey and publishing pipeline, reducing friction and making Xbox the most empowering platform for game development and publishing. You&rsquo;ll drive product strategy and execution for creator-facing tools and workflows, collaborating with engineering, design, and partner teams to deliver seamless, scalable solutions that help creators succeed. If you&rsquo;re passionate about gaming, developer experience, and building impactful products in a fast-paced environment, we&rsquo;d love to hear from you.
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 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Translate customer and business needs into clear product requirements and contribute to product roadmaps.
  </li>
  <li>
   Work with partners directly as business requires, including support and requirement research and feature delivery.
  </li>
  <li>
   Contribute and execute product strategy for creator-facing capabilities across Xbox.
  </li>
  <li>
   Ensure timely delivery of features with high quality and measurable impact.
  </li>
  <li>
   Facilitate stakeholder meetings across time zones, including late-night India hours when necessary.
  </li>
  <li>
   Drive prioritization and trade-off decisions across competing initiatives.
  </li>
  <li>
   Measure success through adoption, satisfaction, and publishing efficiency improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Required Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   8+ years of experience in product management, program management, or related roles in technology or gaming.
  </li>
  <li>
   Proven success in launching B2B or developer-facing products, preferably in gaming or platform ecosystems.
  </li>
  <li>
   Strong understanding of developer workflows, publishing pipelines, and partner engagement strategies.
  </li>
  <li>
   Experience working cross-functionally with engineering, design, and business teams to deliver scalable solutions.
  </li>
  <li>
   Excellent communication and stakeholder management skills, with a track record of driving clarity in complex environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience partnering with game studios or developer communities to deliver integrated product experiences.
  </li>
  <li>
   Familiarity with developer tools, SDKs, or platform services.
  </li>
  <li>
   Ability to translate complex technical concepts into clear product requirements and business outcomes.
  </li>
  <li>
   Comfort navigating ambiguity and driving clarity in fast-paced, iterative environments.
  </li>
  <li>
   Passion for gaming and a deep appreciation for both creator success and player engagement
   <br/>
   <br/>
  </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


Senior Product Manager

Adobe

<div>
 <strong>
  Our Company
  <br/>
  <br/>
 </strong>
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 <br/>
 <br/>
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 <br/>
 <br/>
 The Opportunity
 <br/>
 <br/>
 Adobe is seeking Product Analytics Experts passionate about data collection, AI/ML, problem-solving, and data-driven decision-making. If you're excited to uncover hidden data trends, optimize user experiences, and drive growth for Adobe's Experience Cloud products, this is your opportunity to make a significant impact.
 <br/>
 <br/>
 Responsibilities:
 <br/>
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 <ul>
  <li>
   Data Collection/Telemetry: Lead data collection efforts using tools like Adobe WebSDK and Adobe Launch, ensuring accurate tracking of user interactions and product performance. Collaborate with engineering teams to ensure smooth data flow and integrity.
  </li>
  <li>
   AI/ML Application: Leverage AI and machine learning algorithms to automate data collection workflows, data validation of telemetry, predict trends, uncover insights, and optimize product features.
  </li>
  <li>
   Product Optimization: Provide data-driven recommendations to optimize Adobe&rsquo;s Experience Cloud products, applying AI/ML models for continuous improvement.
  </li>
  <li>
   Cross-Functional Collaboration: Work with product, engineering, and marketing teams to turn business needs into data-driven solutions.
  </li>
  <li>
   End-to-End Project Ownership: Independently manage analytics projects, ensuring that data insights are implemented effectively to drive business impact.
  </li>
  <li>
   Storytelling &amp; Communication: Present data insights clearly to both technical and non-technical stakeholders to inform product and business decisions.
   <br/>
   <br/>
  </li>
 </ul>
 Must-Have Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Experience: 3&ndash;5 years in data collection/telemetry, product analytics, data science, or related fields with a proven track record of solving complex problems using data in real-world environments.
  </li>
  <li>
   SQL Expertise: Strong proficiency in SQL, especially in big data environments (e.g., working with distributed data warehouses like BigQuery, Snowflake, Redshift).
  </li>
  <li>
   AI/ML Skills:
  </li>
  <li>
   Hands-on experience applying machine learning algorithms to real-world problems such as product optimization, predictive modeling, user behavior analysis, or anomaly detection.
  </li>
  <li>
   Practical use of AI/ML to automate data collection workflows, detect and correct telemetry errors, and uncover hidden insights in user interaction data.
  </li>
  <li>
   Experience with feature engineering, model evaluation, and iteration in production settings.
  </li>
  <li>
   Understanding of AI Models: Solid understanding of AI models, including ML supervised and unsupervised techniques. Experience working on production-level AI applications, contributing to model deployment, monitoring, and continuous improvement pipelines.
  </li>
  <li>
   Programming Skills: Proficiency in Python or R for data analysis, statistical modelling, and implementing foundational to intermediate machine learning techniques using libraries such as Scikit-learn, TensorFlow, or PyTorch.
  </li>
  <li>
   Cross-Functional Collaboration: Proven ability to collaborate effectively with product managers, engineers, and designers to develop data-informed strategies and solutions.
  </li>
  <li>
   Communication Skills: Ability to distil and present complex data insights in a clear, actionable manner tailored to both technical and non-technical stakeholders.
   <br/>
   <br/>
  </li>
 </ul>
 Good-to-Have:
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 <br/>
 <ul>
  <li>
   Adobe Analytics: Experience with Adobe Analytics or Adobe Customer Journey Analytics.
  </li>
  <li>
   Clickstream Data Implementation: Familiarity with tools like Adobe Launch or Google Tag Manager (GTM) for product tracking strategies.
   <br/>
   <br/>
  </li>
 </ul>
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 <br/>
 <br/>
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>


Product Analyst

<div>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The Sovereign Cloud team at M365 Core IDC is driving innovation in cloud infrastructure standardization, enabling secure, compliant, and scalable cloud solutions for regulated markets. Our mission is to deliver rapid, reliable, and standardized cloud buildouts, streamline deployment practices, and optimize runtime operations for Sovereign Clouds. As a software engineer on the Sovereign Cloud team, you'll have the opportunity to work on modernizing cloud buildouts and deployments at unprecedented scale, contribute to the evolution of standardized release platforms and compliance solutions, and develop AI- powered platform experiences that simplify complex operations. You'll collaborate with global teams across Azure, M365, and Enterprise Cloud, impacting foundational cloud services, and engage in continuous learning through knowledge sessions and hands-on experience.
 <br/>
 <br/>
 As a
 <strong>
  Software Engineer II
 </strong>
 contributes to processes for the architecture of a product/solution feature and helps to create proposals for architecture by testing design hypotheses and helping to refine code plans, with technical leadership from others. Helps to identify other teams and technologies that will be leveraged, how they will interact, and when one's system may provide support to others. Supports efforts to apply debugging tools and examines logs, telemetry, and other methods to verify assumptions proactively before issues occur and reactively as issues occur for product features. Participates in code reviews to ensure coding standards are followed. Conducts and creates experimentation to determine the effectiveness of changes for prototyping and testing features, and applies findings back into development. Maintains operations of live service as issues arise on a rotational, on-call basis. Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within Service Level Agreement timeframe. Contributes to the development of automation within production and deployment of a complex product feature. Considers partners across teams and their end goals for products to drive and achieve desirable user experiences and fitting the dynamic needs of partners/customers through product development.
 <br/>
 <br/>
 Agility: Ability to think, understand, and process information quickly.
 <br/>
 <br/>
 Algorithm Design and Implementation: The ability to design, analyze, implement, optimize, profile and experimentally evaluate computer algorithms. Includes knowledge of practical applications of algorithms in software engineering.
 <br/>
 <br/>
 Computer Science: The ability to apply computer science principles (e.g., data structures, algorithms, run-times), statistics and computer architecture to implement, adapt, or apply concepts when programming.
 <br/>
 <br/>
 Detail Oriented: The ability to attend to and verify the accuracy and completeness of detailed information in documents, on the computer, and/or in other work products. This includes being able to code, file, compile, transcribe, classify, and/or track details from a variety of different sources/problems/issues.
 <br/>
 <br/>
 Engineering Lifecycle: Knowledge of the engineering lifecycle that provides for task estimation, design and code review, specification review, bug triage, code check-in, sign-off, test targeting, and performance standards to meet customer and business goals.
 <br/>
 <br/>
 English Language Proficiency: The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters.
 <br/>
 <br/>
 Oral Communication: The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions.
 <br/>
 <br/>
 Problem Solving: The ability to identify problems and review related information to develop and evaluate options and implement solutions.
 <br/>
 <br/>
 Software Development: Knowledge of the software development process, including conception, specification, design, programming, documentation, testing, and bug fixing to create and maintain applications, frameworks, or other software components.
 <br/>
 <br/>
 Writes Code: The ability to write clear and efficient code in one or more relevant computer programming languages (e.g., Java, C/C++, Python, JavaScript) to develop computer programs that solve a business problem.
 <br/>
 <br/>
 Written Communication: The ability to prepare clear, accurate, and understandable written text, and follow the basic rules of spelling, grammar, and punctuation. This may include memos, emails, proposals, reports, and professional or general correspondence.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coding: Creates and implements code for a product, service, or feature, reusing code as applicable. Writes and learns to create code that is extensible and maintainable. Considers diagnosability, reliability, and maintainability with few defects, and understands when the code is ready to be shared and delivered. Applies coding patterns and best practices to write code. Supports efforts to apply debugging tools and examines logs, telemetry, and other methods to verify assumptions proactively before issues occur and reactively as issues occur for product features. Conducts retrospective debugging of solutions to identify root causes of problems. Reviews code of a product feature to assure it meets the team's and Microsoft's quality standards, is reliable and accurate and is appropriate for the scale of the product feature. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code and understands when code is ready to be shared or delivered.
  </li>
  <li>
   Design: Creates a clear and articulated plan for testing and assuring quality of solutions, and defines success for outcomes of tests (e.g., unit tests). Adds new tests, removes antiquated tests, and aggregates tests to improve tests in the feature area. Helps to drive efforts for augmenting test cases and ensures that the solution area has good test coverage. Helps to integrate automation features when planning for testing.
  </li>
  <li>
   Engineering Excellence: Builds knowledge, shares new ideas, and shares pinpoints of engineering tool gaps to improve software developer tools to support other programs, tools, and applications to create, debug, and maintain code for complex product features. Uses open source when possible. Develops higher-level awareness of other kinds of tools outside areas of expertise. Helps to identify internal tools and creates tools that will be useful for creating the product, determining if methods are still applicable for the current solution. Contributes to the development of automation within production and deployment of a complex product feature. Runs code in simulated, or other non-production environments to confirm functionality and error-free runtime for products with little to no oversight.
  </li>
  <li>
   Implement: Conducts and creates experimentation to determine the effectiveness of changes for prototyping and testing features, and applies findings back into development. Reviews work items to deepen knowledge of product features in partnership with appropriate stakeholders (e.g., project managers) and executes project plans, release plans, and work items. Contributes to efforts to break down larger work items into smaller work items and provides estimation. Escalates any issues that would cause a delay.
  </li>
  <li>
   Reliability and Supportability: Acts as a Designated Responsible Individual (DRI) working on call to monitor system/product feature/service for degradation, downtime, or interruptions. Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within Service Level Agreement (SLA) timeframe. Escalates issues to appropriate owners. Identifies areas to efforts to integrate instrumentation for gathering telemetry data on system behavior such as performance, reliability, availability, usage, and safety mechanisms. Contributes to sustaining feedback loops from telemetry resulting in subsequent designs. Helps to create outputs of telemetry such as notifications or dashboards.
  </li>
  <li>
   Understand User Requirements: Works with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a set of features. Begins to leverage a variety of feedback channels to incorporate insights into future designs or solution fixes. Incorporates appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  </li>
  <ul>
   <li>
    OR equivalent experience.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other Requirements
  <br/>
  <br/>
 </strong>
 Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  </li>
  <ul>
   <li>
    OR Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
    <br/>
   </li>
  </ul>
 </ul>
 #M365CORE
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


Software Engineer II

<div>
 The EXL JourneyWe drive business forward with data &amp; AI.At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&rsquo;re your business evolution partner&mdash;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. ;Our expertise in transformation, AI, ;data science, and change management helps make businesses more efficient and effective, improve customer relationships and enhance revenue growth. ;At EXL, it&rsquo;s all about ;outcomes&mdash;your outcomes&mdash;and delivering success on your terms. Share your goals with us and together, we&rsquo;ll optimize how you leverage data to drive ;your business forward.Position TitleGo-to-Market Lead Assistant Manager, Solutions &amp; ProductsFunction ;Growth Office - MarketingReports toGo-to-Market Manager, Solutions &amp; ProductsPermanent/ TemporaryPermanentSpan of ControlYesLocationIndia ;Role Overview ;We are seeking a Lead Assistant Manager &ndash; Solutions &amp; Product Marketing to support omni-channel marketing initiatives for our AI, Digital Solutions, and Partnerships businesses. This role will play a key part in executing go-to-market (GTM) programs, delivering integrated campaigns, and developing compelling marketing content that drives awareness, engagement, and pipeline impact. ;The role centers on executional excellence &ndash; ;managing campaign delivery, coordinating across product, industry, and creative teams, and ensuring programs are launched on time, on brand, and with measurable results. In parallel, you will support the creation and adaptation of messaging frameworks and content assets ;&ndash; ;including solution briefs, case studies, presentations, blogs, and web copy &ndash; ensuring narratives are customer-centric, consistent, and aligned with business priorities.About you: You ;are an organized and detail-oriented marketer who enjoys bringing ideas to life through execution. You have a strong foundation in campaign delivery, messaging, content creation, and project coordination, with the ability to juggle multiple priorities in a fast-paced environment. You&rsquo;re proactive, adaptable, and eager to grow your expertise in product marketing, storytelling, and integrated campaign management. ; ;Key Responsibilities:Campaign Execution &amp; DeliverySupport the planning and execution of multi-channel campaigns (email, digital, events, partner co-marketing) with a focus on solution and product launches.Manage campaign setup, QA, and execution in marketing platforms, ensuring timely and accurate delivery.Partner with product, industry, and sales enablement teams to ensure campaigns reflect GTM strategy and solution priorities. ;Content &amp; Messaging ;SupportDraft and edit marketing content including solution briefs, product overviews, case studies, and sales enablement materials.Ensure accuracy, consistency, and alignment with approved messaging frameworks and solution positioning.Collaborate with product marketing and creative teams to adapt content for different channels and buyer personas. ;Reporting &amp; OptimizationMonitor campaign performance metrics, track KPIs, and prepare reports for stakeholders.Identify opportunities for improvement in solution/product messaging resonance and campaign performance; share recommendations with the Manager and broader team.Maintain campaign documentation and best practices to inform future product GTM activities. ;Project Management ;Track deliverables, timelines, and dependencies across campaigns using project management tools.Coordinate with stakeholders to ensure smooth approvals, content updates, and delivery of campaign assets.Facilitate cross-functional communication between product marketing, industry marketing, and creative partners.GTM &amp; Ad Hoc SupportSupport go-to-market activities for solution and product launches, including messaging rollouts, content development, and campaign activation.Help maintain repositories of product/solution marketing assets and enforce governance standards.Conduct competitive research and market analysis to inform solution positioning and campaign direction.Independently manage smaller projects, ad hoc BU requests, or ABM initiatives with minimal guidance. ; ; ;Education RequirementsBachelor&rsquo;s degree, in marketing/business-related disciplineExperience4+ years of experience in B2B marketing, with exposure to campaign execution, content creation, or product marketing.Hands-on experience with marketing automation platforms and CRMs (e.g., Marketo, HubSpot, Salesforce).Strong organizational and project management skills with ability to handle multiple tasks simultaneously.Excellent written and verbal communication skills, with attention to detail in content and messaging.Data-driven mindset with ability to track performance and draw actionable insights.Team player, eager to learn, and comfortable working in a fast-paced, matrixed environment. ; ; ;
</div>


Lead Assistant Manager

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Technical Lead L1
</div></div></div></div><div><div><div><div>Req Id: 109917
</div></div></div></div><div><div><div><div>City: Greater Noida
</div></div></div></div><div><div><div><div>State/Province: Uttar Pradesh
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><h1 class="jobSectionHeader"><b>Role Purpose
</b></h1><p>The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Do
</b></h2><ul><li><b>Oversee and support process by reviewing daily transactions on performance parameters
</b><ul><li>Review performance dashboard and the scores for the team
</li><li>Support the team in improving performance parameters by providing technical support and process guidance
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Ensure standard processes and procedures are followed to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by monitoring compliance with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Handle technical escalations through effective diagnosis and troubleshooting of client queries
</b><ul><li>Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
</li><li>If unable to resolve the issues, timely escalate the issues to TA &amp; SES
</li><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA&rsquo;s
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Mentor and guide Production Specialists on improving technical knowledge
</li><li>Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
</li><li>Develop and conduct trainings (Triages) within products for production specialist as per target
</li><li>Inform client about the triages being conducted
</li><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Identify and document most common problems and recommend appropriate resolutions to the team
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
</div></div><br>
<div><div>2 </div><div>Team Management </div><div>Productivity, efficiency, absenteeism
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<div><div>3 </div><div>Capability development </div><div>Triages completed, Technical Test performance<br>
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</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: Python Application Programming .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Technical Lead L1

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 Contributes in partnership with appropriate internal stakeholders to understand customer/user requirements for a feature. Understands proposals and develops an understanding of how to apply them under the technical leadership of others. Supports the identification of dependencies, and their incorporation into the development of design documents for a product feature with oversight. With guidance, learns how and creates and implements code for a product, service, or feature reusing code as applicable. Learns about and supports deployment to customers by following the correct measures to push features out to customers. Learns to contribute to efforts to integrate logging and instrumentation for gathering telemetry data on system behavior such as performance, reliability, availability, usage, and safety mechanisms, and for allowing monitoring and investigating security-related concerns for both live and A/B experiments. Learns about and helps to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Develops knowledge of and learns to apply best practices to build code based on well-established methods and secure design principles. Works with partner teams to ensure a product feature works well with the components of the partner team with direct supervision before going live.
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 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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  Responsibilities
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   Coding: Learns to review code and helps to review code of others to ensure it meets team standards. Participates in code review processes for self-development, gathers feedback, and learns about coding standards and the team's features. Applies coding patterns and best practices. Learns how and begins to use automated source code analysis tools that are incorporated into the build/development process with minimal supervision. Develops and applies knowledge of debugging tools, tests, logs, telemetry, and other methods to begin supporting efforts to proactively flag issues before they occur for product features in production. Learns to conduct incident retrospectives to identify root causes of problems, and begins to implement repair actions with direct supervision. Grows understanding of and begins to apply least-access principles and uses logging, telemetry, and other appropriate mechanisms with direct supervision to investigate issues while retaining privacy and security.
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   Design: Understands proposals and develops an understanding of how to apply them under the technical leadership of others. With managerial guidance, tests and explores various design options for a product/solution feature, outlining strengths and weaknesses of each option. Produces code to test hypotheses for technical solutions and assists with technical validation efforts. Helps with and participates in the development of design documents that support simple user stories with oversight. Develops an awareness of the current technology landscape. Escalates findings from investigations to team members for design decisions. Learns about the implications of performance, scalability, resiliency, cost of goods sold (COGS), and other requirements and expectations in systems architecture. Begins to uphold Microsoft standards of security, privacy, and other compliance requirements in systems architecture. Develops an understanding of the importance of building solutions that expand upon the work of others. Contributes to the refinement and integration of feedback in product features by escalating findings from analyses to inform decisions regarding the engineering of products.
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   Engineering Excellence: Learns about and helps to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Contributes to efforts to check for visible evidence (e.g., audit trail) to demonstrate compliance for product features. Develops understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft. Develops an understanding of global and local regulations for technologies and system applications. Develops an understanding of and applies security best practices and establishes code invariants to model "security as code," ensuring each layer is independently secure, and minimizing risk with direct supervision. Begins to adopt security standards for clear security code review practices for a product feature that align with design and engineering principles to raise the security hardening for both protections and detections. Supports efforts to incorporate deployment gates on security controls, and scanners for a product feature to prevent regressions and/or vulnerabilities that would have customer impact.
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   Implement: Reviews work items to increase knowledge of product features in partnership with appropriate stakeholders (e.g., technical program managers) with guidance from more experienced peers. Supports team efforts on breaking down work items into tasks and providing estimation. Escalates issues that might cause a delay. Assists with ensuring required security protections and detection processes are accounted for in planning. Supports team efforts for ensuring project plans adhere to security, privacy, and compliance requirements with direct supervision.
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  Qualifications
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  Required Qualifications:
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   Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
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    OR equivalent experience.
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  Other Requirements
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 Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
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   Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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  Preferred Qualifications
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   Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
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    OR Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
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    OR equivalent experience.
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 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Software Engineer

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