customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer service representative Jobs in Lahore Pakistan

customer service representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer services representative Jobs in Lahore Pakistan

customer services representative

call center agent Jobs in Lahore Pakistan

call center agent

technical support agent

UDHC Lahore

Job Title: Support Center Agent &mdash; Healthcare SoftwareLocation: [Lahore]Department: Customer Support / OperationsReports To: Support Manager / Operations LeadWe are seeking a Support Center Agent to join our healthcare technology operations team. The role involves responding to customer support calls, providing technical assistance to users of our healthcare software (telemedicine, EMR, or patient management systems), and handling back-office administrative tasks such as adding records, ticket tracking, and report generation.The ideal candidate should have strong communication skills, basic understanding of healthcare workflows, and comfort working with web-based applications.Key Responsibilities1. Customer &amp; Technical Support<ul><li>Answer inbound support calls and respond to user queries through phone, email, or chat.</li><li>Log support requests in the company&rsquo;s ticketing system.</li><li>Diagnose and resolve basic software issues (login errors, data entry issues, connectivity).</li><li>Provide step-by-step guidance to doctors, clinic staff, and patients.</li></ul>2. Back-Office Operations<ul><li>Perform administrative tasks such as user onboarding, account verification, and data cleanup.</li><li>Generate and share daily/weekly reports on support tickets, system uptime, and user feedback.</li><li>Update and maintain client data in CRM or support databases.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree (preferred: Computer Science, IT, Healthcare Management, or related field).</li><li>Experience: 0&ndash;3 years of experience in customer support, Call Center, or healthcare IT environment. Familiarity with EMR, telemedicine, or hospital management systems is a plus.</li></ul>Soft Skills:<ul><li>Excellent English communication (Arabic is a plus).</li><li>Patient, empathetic, and detail oriented.</li><li>Able to multitask in a fast-paced environment.</li></ul>Working Hours<ul><li>Shifts may cover US, GCC, or Pakistan time zones, depending on client coverage.</li><li>Weekend or on-call rotation may apply.</li></ul>Compensation &amp; Growth<ul><li>Competitive salary based on experience.</li><li>Health coverage / performance bonus (if applicable).</li><li>Training in healthcare software workflows and potential growth.</li></ul>Send your CVs at resume@udhc.netJob Type: Full-timeWork Location: In person

Support Center Agent

Octet Solutions(SMC-PVT) Limited

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: Mon-Sun 9:00 am - 6:00 pm ( On site)- one day flexible offJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have good communication and spoken english skills?</li><li>Are you able to travel on-site Mon-Sun (9:00 am - 6:00 pm ) ? </li></ul>Work Location: In person

Call Center Agent – Software Support (Female Preferred)

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: 8:00 pm - 5:00 am ( On site- Night Shift)Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Are you able to travel on-site Mon-Fri (8:00 pm - 5:00 am ) Night Shift ? </li><li>Do you have good communication and spoken english skills?</li></ul>Work Location: In person

Call Center Agent – Software Support ( Night Shift, Female Preferred)

Imtiaz Group (SMC Private) Ltd.

Store Location: LahoreJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul>Work Location: In person

IT Support

TekBoox

Tekboox, a US-based IT solutions company, is hiring Fresher IT Support to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Key Responsibilities:&middot; Provide first-level support to end users for hardware, software, and network issues.&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.&middot; Assist with password resets, email configuration, and printer setup.&middot; Install, configure, and update operating systems, applications, and security patches.&middot; Set up and maintain laptops, desktops, and mobile devices.&middot; Perform routine checks to ensure hardware and systems are running efficiently.&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.&middot; Follow IT security best practices including antivirus usage, backups, and access control.&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.&middot; Maintain IT asset inventory (devices, licenses, and accessories).&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.Requirements:&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.&middot; Fresh graduates or up to 1 year of experience (internship or professional) in IT support.&middot; Basic understanding of Windows OS, networking fundamentals, and system troubleshooting.&middot; Familiarity with Active Directory, Microsoft 365, or similar platforms.&middot; Strong analytical, communication, and customer service skills.&middot; Eagerness to learn and grow in a professional IT environment.Job Location &amp; Timing: Location :DHA Y Block &amp; Garden Town Lahore Timing : (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Fresher IT Support

Paklogics

Location: Lahore, Pakistan (Model Town K Block) Position Type: On-site Work Hours: 5:00 PM &ndash; 2:00 AM PKTWe are seeking a Senior Python AI/ML Engineer with excellent English communication skills to join our team. You will design, architect, develop, and implement cutting-edge AI systems that drive measurable business outcomes. The role involves working on goal-oriented agents that go beyond content generation to act as true digital business operators&mdash;capable of complex reasoning, multi-step workflow execution, and autonomous decision-making.Key ResponsibilitiesSystem Architecture &amp; Development<ul><li>Design and implement production-ready multi-agent systems using advanced orchestration frameworks.</li><li>Build autonomous agents that can sense business context, plan workflows, execute tasks, and optimize based on outcomes.</li><li>Develop agent-to-agent communication protocols and coordination strategies.</li><li>Create scalable, maintainable agent architectures for complex business automation.</li></ul>Technical Skills &ndash; Must Have<ul><li>Programming: Expert-level Python for AI/ML applications</li><li>AI Frameworks: Deep expertise with LangChain, LangGraph, or similar agent orchestration platforms</li><li>Data Science: Ability to analyze complex datasets to extract insights using statistical modeling, ML, and visualization techniques</li><li>Computer Vision: Experience in designing, implementing, and optimizing models for object detection, image classification, and video analysis</li><li>LLM Integration: Advanced experience with OpenAI GPT, Anthropic Claude, or equivalent</li><li>Prompt Engineering: Skilled in prompt design and optimization for complex agent behavior</li><li>Vector Systems: Hands-on experience with Pinecone, Weaviate, Chroma, or similar vector databases and embedding systems</li><li>DevOps &amp; Cloud: Strong knowledge of CI/CD pipeline implementation, security best practices, and deployment on AWS (microservices), GCP, and Azure</li></ul>Required Qualifications<ul><li>5+ years of hands-on experience in Python, AI/ML engineering, and system development</li><li>2+ years of experience in Data Science and Computer Vision with cutting-edge frameworks</li><li>Strong experience building CI/CD pipelines with Docker and cloud platforms (AWS, Microsoft Azure, GCP)</li><li>Proven track record of deploying production AI systems at scale</li><li>Demonstrated technical leadership on complex software projects</li></ul>AgreementThe employee commits to working with the company for a minimum period of 1&ndash;2 years from the date of joining.Job Type: Full-timeWork Location: In person

Python AI/ML Engineer

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

Explore 1534+ Technical support agent in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.