bmc helix support / technical support analyst-remote Jobs in Riyadh Saudi Arabia

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it support / helpdesk

technical support analyst

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
  </li>
  <li>
   Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
  </li>
  <li>
   Assist in the onboarding and training of clients on Helix functionalities and best practices
  </li>
  <li>
   Document technical issues and solutions in detail to create a knowledge base for internal and customer use
  </li>
  <li>
   Collaborate with development and DevOps teams to understand client needs and implement effective solutions
  </li>
  <li>
   Stay current on Helix product updates and enhancements, effectively communicating changes to clients
  </li>
  <li>
   Participate in continuous improvement initiatives to refine support processes and tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or a related field
  </li>
  <li>
   2-4 years of experience in technical support, preferably in a software or version control environment
  </li>
  <li>
   Strong knowledge of Helix Core and experience with version control systems
  </li>
  <li>
   Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
  </li>
  <li>
   Experience with scripting or automation tools to support troubleshooting efforts is a plus
  </li>
  <li>
   Strong communication skills and ability to work well in a remote team environment
  </li>
  <li>
   Customer-focused mindset with a commitment to providing exceptional support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with CI/CD processes and tools
  </li>
  <li>
   Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
  </li>
  <li>
   Previous experience in a remote support role or IT service management
  </li>
  <li>
   Relevant certifications in IT support or Helix administration are advantageous
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Why Join Us:
 <br/>
 <br/>
 Opportunity to work with a talented and passionate team.
 <br/>
 <br/>
 Competitive salary and benefits package.
 <br/>
 <br/>
 Exciting projects and innovative work environment.
</div>


BMC Helix Support / Technical Support Analyst-Remote

Muller's Solutions

<div><p>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul><p><b>Requirements</b></p><p><b>
Requirements:</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul><p><b>Preferred Qualifications:</b></p><ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
</p></div><div><p>Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
</p></div><div><p>Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
</p></div><div><p>Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
</p></div><div><p>Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
</p></div><div><p>Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
</p></div><div><p>Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Strong understanding of Calypso as a back-office system. Experience with settlements and accounting functionality within Calypso. Report generation.
</p></div><div><p>5-10 years of working experience in Calypso Functional Support Analyst role.
</p></div><div><p>calypso technical knowledge and functional knowledge is a must.
</p></div><div><p>Configuring and customizing the Calypso system to meet business requirements.
</p></div><div><p>Troubleshooting issues within the Calypso system, potentially providing solutions or escalating to the technical team.
</p></div><div><p>Providing support for Calypso-related issues, potentially through a ticketing system.
</p></div><div><p>Coordinating with other teams, such as front office and middle office.
</p></div><div><p>Production implementation and post-production support.
</p></div><div><p>Strong problem-solving skills and experienced in providing support in a fast-paced environment.
</p></div></div><p>Nice to have
</p><div><div><p>understating of multiple OS environments (Linux, Windows)
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Riyadh, Saudi Arabia
</p></div><p>Req. VR-115829
</p></div><div></div><div><div><p>Calypso
</p></div><div><p>BCM Industry</p>
</div><div><p>13/11/2025
</p></div><div><p>Req. VR-115829</p></div></div></div><p></p>

Calypso Back Office Support Consultant

Infinite pl

<div><div><b>Infinite pl</b>, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div>
</div><div>
Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. &quot;We're not just players; we're game-changers.&quot;</div><div></div><div><b><br>
Role Overview</b></div><div>
We are seeking a motivated and service-oriented <b>IT Support Analyst</b> to join our team. The ideal candidate will provide technical support across the company, ensuring the smooth operation of hardware, software, and network systems. This role plays a key part in delivering a reliable and seamless technology experience for all Infinite pl employees.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li>
Provide first-level support to employees for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain company laptops, desktops, and peripherals.</li><li>
Troubleshoot and resolve user issues in a timely and professional manner.</li><li>
Support the onboarding and offboarding process by setting up and disabling user accounts and devices in coordination with People &amp; Culture Team.</li><li>
Ensure systems and applications are properly updated and secured.</li><li>
Maintain accurate records of IT assets and equipment.</li><li>
Assist in implementing IT policies, security practices, and preventive maintenance procedures.</li><li>
Support internal events and operations with IT setup and connectivity needs.</li><li>
Collaborate with other teams to continuously improve the employee IT experience.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
0&ndash;2 years of experience in IT support or a similar role.</li><li>
Basic understanding of computer hardware, operating systems, and network fundamentals.</li><li>
Familiarity with Microsoft 365 and standard business applications.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to prioritize tasks and manage time effectively in a dynamic environment.</li><li>
Fluency in English is required.</li></ul><div>
Infinite pl &#65039; - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Support Analyst (Saudi Nationals)

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p></p><p><br>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
<br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<br>
</p><p>Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p></p><p><b><br>
Overall Role Purpose</b></p><p>
Responsible for providing first-line IT service and infrastructure support, ensuring system stability and smooth business operations. The role focuses on Windows 11 administration, courier scanner configuration, network monitoring, GNS ticketing management, and assisting with Contact Center as a Service (CcaaS) system configuration and support.</p><div>
</div><p></p><p><b>Your Tasks</b></p><ul>
<li>Provide technical support to users on Windows 11 workstations, ensuring optimal system performance and compliance with global IT standards.</li>
<li>Troubleshoot and maintain courier scanners used for operational and delivery processes.</li>
<li>Monitor local network performance, escalate connectivity issues, and coordinate with regional IT for resolution.</li>
<li>Manage and track incidents and service requests through the GNS ticketing system, ensuring SLA adherence.</li>
<li>Support CcaaS setup and configuration, including user access, system readiness, and basic troubleshooting.</li>
<li>Assist in deploying updates, patches, and new system features in coordination with the regional IT team.</li>
<li>Document common issues, share troubleshooting guides, and contribute to IT knowledge base updates.</li>
<li>Participate in after-hours support and Hypercare activities when required.</li>
<li>Ensure compliance with company IT policies, data protection, and security standards.</li>
<li>Support local IT initiatives, infrastructure improvements, and technology rollouts.</li>
</ul><p></p><p><b>Your Profile</b></p><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>2&ndash;4 years of experience in IT support or service desk role.</li>
<li>Solid knowledge of Windows 10/11 configuration, administration, and troubleshooting.</li>
<li>Basic understanding of networking fundamentals (LAN/WAN, IP, DNS, Wi-Fi).</li>
<li>Familiarity with handheld courier scanners and related applications is an advantage.</li>
<li>Experience using GNS or similar IT ticketing systems.</li>
<li>Exposure to CcaaS or contact center systems is an added advantage.</li>
<li>Strong analytical, communication, and customer service skills.</li>
<li>Ability to work under pressure, prioritize tasks, and deliver results within SLA timelines.</li>
<li>Fluent in English; Arabic is an added advantage.</li>
</ul><p></p><p><b>Our Offer:</b></p><ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit program.</li></ul><p></p><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p></p><p><b><br>
We look forward to receiving your application!</b></p></div><p></p>

IS Service Support Analyst

Rawaj - Human Capital Management

<div><p>Leverage your expertise and join a pioneering team of a leader in the home improvement retail sector, operating as the largest total home solution superstore in the Kingdom of Saudi Arabia and a key distributor of Ace Hardware globally.</p><p>
The WM <b>Systems Analyst</b> plays a key role in bridging Operations and IT to ensure that warehouse management and logistics systems operate efficiently and align with business objectives. The role focuses on maintaining, supporting, and enhancing WMS and ERP applications to drive operational performance and streamline daily activities across distribution centers. Working closely with cross-functional teams, the analyst identifies opportunities for process improvement, implements system enhancements, and provides guidance and technical support to ensure seamless system performance and user adoption.</p><p></p><div><b><br>
Key Accountabilities:</b><br>
<br>
<ul><li>Provide daily functional and technical support for Warehouse Management Systems (WMS) and ERP-related applications.</li><li>Monitor system performance, troubleshoot operational issues, and ensure effective resolution in coordination with IT infrastructure teams.</li><li>Conduct system analyses and root cause investigations to enhance operational reliability and efficiency.</li><li>Collaborate with warehouse, logistics, and supply chain departments to ensure business requirements are accurately captured and reflected in system configurations.</li><li>Configure, test, and maintain system parameters, workflows, and master data to align with business operations.</li></ul></div><div><b>
Knowledge, Skills, and Experience</b><br>
<b>We are Looking for:</b><br>
<br>
<ul><li>Bachelor&rsquo;s degree in Information Technology, Supply Chain Management, Industrial Engineering, or a related field.</li><li>4&ndash;6 years of experience in warehouse or logistics systems support and administration.</li><li>Hands-on experience in WMS platforms (Infor WMS, SAP EWM, or similar) including configuration and functional support.</li><li>Strong understanding of warehouse operations and physical inventory management processes.</li><li>Familiarity with ERP systems, barcode technologies, and warehouse automation tools.</li><li>Knowledge of integration mechanisms such as IDocs, APIs, and RFCs.</li><li>Proficiency in SQL, reporting, and data analytics tools.</li><li>Proficient in MS Office, Visio, and collaboration tools (e.g., JIRA, Smartsheet).</li><li>Fluent in English; Arabic proficiency is an asset.</li></ul></div></div>

Warehouse Management System Analyst | Retail

Tamkeen Technologies

<div>
 Tamkeen Technologies is searching for a talented and motivated
 <strong>
  Business Analyst
 </strong>
 to join our team. In this role, you will act as a bridge between stakeholders and IT, ensuring that business needs are translated into technical requirements and solutions. Your primary responsibilities will include gathering and analyzing business requirements, identifying areas for process improvement, and facilitating communication among cross-functional teams. You will play a vital role in enhancing our systems and processes to improve operational efficiency, drive growth, and deliver better services to our clients. If you have a knack for problem-solving and a passion for helping businesses optimize their operations, we encourage you to apply!
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Gather and document business requirements through stakeholder interviews, workshops, and surveys
  </li>
  <li>
   Analyze and interpret data to understand trends, impacts, and potential areas for improvement
  </li>
  <li>
   Collaborate with IT teams to design and implement technical solutions that meet business objectives
  </li>
  <li>
   Facilitate meetings and presentations to communicate findings and recommendations to stakeholders
  </li>
  <li>
   Maintain comprehensive documentation of business processes, system functionalities, and user procedures
  </li>
  <li>
   Assist in the testing and validation of software solutions to ensure they meet business needs
  </li>
  <li>
   Support project management activities related to business analysis initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Information Technology, or a related field
  </li>
  <li>
   8-12 years of experience as a Business Analyst or similar role
  </li>
  <li>
   Strong analytical and problem-solving skills, with a keen attention to detail
  </li>
  <li>
   Proficient in requirements gathering techniques and documentation tools
  </li>
  <li>
   Experience with data analysis and visualization tools (e.g., Excel, Tableau, Power BI) is a plus
  </li>
  <li>
   Excellent communication and interpersonal skills for effective collaboration with cross-functional teams
  </li>
  <li>
   Understanding of software development lifecycles and methodologies (Agile, Waterfall).
  </li>
 </ul>
</div>


Business Analyst

Explore 1931+ Technical support analyst in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

1931 technical support analyst jobs IN Riyadh Saudi Arabia

BMC Helix Support / Technical Support Analyst-Remote

BMC Helix Support / Technical Support Analyst-Remote

Calypso Back Office Support Consultant

IT Support Analyst (Saudi Nationals)

IS Service Support Analyst

Warehouse Management System Analyst | Retail

Business Analyst