technical support consultant

NCR Atleos

<div>About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The role of Professional Services Consultant is crucial for the successful delivery of NCR Atleos Professional Services projects. Its responsibilities consist of the following:
<ul><li>Install, configure and troubleshoot NCR Atleos software solutions
</li><li>Prepare technical design documentation based on requirements
</li><li>Prepare test cases based on technical design documents
</li><li>Execute test cases on self service terminals
</li><li>Report issues to the development team and follow up on releases
</li><li>Identify and report test environment issues and follow up with customer's team to ensure timely resolution
</li><li>Coordinate with customer's testing team to prepare test data
</li><li>Support customer's team during SIT, UAT, etc.
</li><li>Basic troubleshooting on issues to identify root cause
</li></ul>The following qualifications are required
<ul><li>Degree on Computer Science, IT or related field
</li><li>Minimum of 3 years working experience in quality assurance preferably in a Financial Institution or IT industry
</li><li>Good understanding of web based technologies
</li><li>Good understanding of database technologies
</li><li>Excellent communication and coordination skills
</li><li>Saudi national
</li></ul>Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
 
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. 
 
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</div>

Professional Services Consultant

Samsung by Korn Ferry

<div>Company Description 
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't. 
Job Description 
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom. 
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment. 
Key Responsibilities:<ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul> 

Qualifications 
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul> 

Additional Information 
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

Technical Support - Senior Specialist

DXC Technology

<ul><div>Job ID: 51569154</div>
<div>Location: Riyadh, Saudi Arabia</div>
<div>Category: Software Engineering</div>
<div>Employment Type: Full time</div></ul>
 <div>Job Description:
<div><div>Job Description</div>
</div><div><div><div><div><div><div><div><div><div><div>Essential Job Functions: 
<ul><li>Assist in managing a team responsible for package software application development.</li><li>Support project execution and resource allocation.</li><li>Collaborate with senior management on departmental objectives.</li><li>Contribute to the timely delivery of software solutions.</li><li>Provide technical assistance to team members.</li><li>Participate in code reviews and maintain coding standards.</li><li>Coordinate communication within the team and with other departments.</li><li>Help identify and resolve project challenges.</li></ul></div>
<div>Basic Qualifications: 
<ul><li>Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience</li><li>Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role years of relevant work experience in software engineering</li><li>Proficiency in 1 or more software languages and development methodologies</li><li>Demonstrated ability to work effectively within a team</li><li>Technical knowledge in package applications</li><li>Strong communication and leadership skills</li></ul></div>
<div>Other Qualifications: 
<ul><li>Advanced degree in a relevant field a plus</li><li>Relevant cloud certifications (e.g., PMP, CTO, or MBA) or advanced training a plus</li></ul></div>
</div></div></div></div></div></div></div></div></div>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
<div>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.<div></div>
.</div></div>

RR-0312052 - ServiceNow Senior Technical Consultant_KSA

We are seeking a highly analytical and detail-oriented Estimation Engineer specialized in Fire Alarm and Fire Protection Systems to join our Engineering Studies &amp; Pricing Department.This role is critical and directly impacts project profitability, bid success rate, and execution risk. The selected candidate will be responsible for preparing accurate technical studies, BOQs, and pricing proposals in compliance with NFPA, SBC, Civil Defense, and consultant requirements for both government and private projects across Saudi Arabia.Key ResponsibilitiesEngineering &amp; Technical Studies<ul><li>Review and analyze RFPs, IFC drawings, specifications, and scope of work.</li><li>Develop complete technical proposals for:</li><li>Fire Alarm Systems</li><li>Fire Fighting Systems (Sprinkler, Hydrant, Hose Reel)</li><li>Clean Agent Systems (FM-200, Novec 1230)</li><li>Fire Pumps (when applicable)</li><li>Ensure full compliance with:</li><li>NFPA Codes</li><li>Saudi Building Code (SBC)</li><li>Saudi Civil Defense requirements</li><li>Consultant and client specifications</li></ul>Estimation &amp; Pricing<ul><li>Prepare detailed BOQs, material take-offs, and cost breakdowns.</li><li>Build balanced and realistic pricing (avoid underpricing risks and overpricing losses).</li><li>Coordinate with procurement and suppliers for accurate material pricing.</li><li>Identify technical and commercial risks during estimation stage.</li><li>Support management with value engineering options when required.</li></ul>Coordination &amp; Support<ul><li>Coordinate with Projects, Procurement, and Engineering teams.</li><li>Support tender clarifications, post-bid technical discussions, and revisions.</li><li>Maintain organized records of pricing data, assumptions, and exclusions.</li></ul>Required Qualifications Education<ul><li>Bachelor&rsquo;s Degree in:</li><li>Electrical Engineering</li><li>Mechanical Engineering</li><li>Fire Protection Engineering</li></ul>(or equivalent)Experience<ul><li>3&ndash;7 years experience in:</li><li>Fire Alarm &amp; Fire Protection systems</li><li>Engineering studies and/or estimation</li></ul>Job Type: Full-time

Fire Alarm & Fire Protection Estimation Engineer

Sundus

<div>
 
 
 Position: Material submittal Officer (Wood Factory / Joinery)
 
 
 
 
 Location: Riyadh, KSA
 
 
 
 
 Duration: Yearly Renewable
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 Description:
 
 
 
 Responsible for preparing, organizing, and following up on all Material Technical Submittals (MTS) related to wood, joinery, and finishing materials, in line with project specifications and consultant/client requirements. Ensures timely submission, tracking, approval, and compliance of all materials used in factory production and site installation.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Review project specifications, drawings, and BOQs to identify wood, joinery, hardware, finishes, and accessories material requirements.
 </li>
 <li>
 Prepare and compile Material Technical Submittals for consultant/client approval.
 </li>
 <li>
 Coordinate with suppliers, manufacturers, and internal factory teams to collect technical data sheets, certificates, samples, and mockups.
 </li>
 <li>
 Maintain and update the Material Submittal Log (MSL) and material tracking records.
 </li>
 <li>
 Follow up on submitted materials and manage responses to consultant/client comments and revisions.
 </li>
 <li>
 Ensure all submittals comply with project standards (fire rating, sustainability, LEED if applicable, veneer/finish specifications, etc.).
 </li>
 <li>
 Coordinate with procurement to confirm approved materials prior to ordering.
 </li>
 <li>
 Liaise with factory production and site teams to ensure materials used match approved submittals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Engineering, Architecture, or a related field.
 </li>
 <li>
 3&ndash;4 years of experience in material submittals within wood factories, joinery, or interior fit-out projects.
 </li>
 <li>
 Strong understanding of wood materials, finishes, hardware, and joinery systems.
 </li>
 <li>
 Familiar with consultant approval processes and project documentation.
 </li>
 <li>
 Proficient in Microsoft Excel, Word, and PDF editing tools.
 </li>
 </ul>
 
 
</div>

Material Officer

Qiddiya | القدية

<div>
 
 Role Overview
 
 
 
 <ul>
 <li>
 Senior leadership role within Design Excellence, part of CDU
 </li>
 <li>
 Provides strategic, hands-on support to Business Units for consultant engagement
 </li>
 <li>
 Acts as a key enabler for world-class design consultants across all disciplines
 
 
 </li>
 </ul>
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Drive procurement support, governance, and standardized processes for consultant engagement
 </li>
 <li>
 Lead development of consultant database, templates, and guidelines
 </li>
 <li>
 Ensure consistent, value-driven engagement across all project types and scales
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Subject Matter Expert (SME) in design and development across multiple sectors
 </li>
 <li>
 Proven experience in KSA or GCC giga-projects
 </li>
 <li>
 Strong ability to collaborate and influence within a complex organization
 
 
 </li>
 </ul>
 
 
 Essential Duties and Responsibilities:
 
 
 
 
 
 Strategic Leadership:
 
 
 
 <ul>
 <li>
 Develop and implement detartments frameworks and tools for consultant engagement
 </li>
 <li>
 Act as liaison between Business Units, Central Procurement, and consultants
 </li>
 <li>
 Champion continuous improvement and innovation in consultant management
 
 
 </li>
 </ul>
 
 Data &amp; Performance Management:
 
 
 
 <ul>
 <li>
 Maintain a centralized consultant directory with performance metrics
 </li>
 <li>
 Ensure data accuracy and accessibility for informed decisions
 </li>
 <li>
 Create dashboards and reports for performance tracking
 
 
 </li>
 </ul>
 
 Standardization:
 
 
 
 <ul>
 <li>
 Develop templates, guidelines, and procedures (e.g., Design Brief, Selection Guideline)
 </li>
 <li>
 Ensure compliance with design standards and procurement policies
 </li>
 <li>
 Monitor adoption and provide feedback for improvement
 
 
 </li>
 </ul>
 
 Stakeholder Engagement:
 
 
 
 <ul>
 <li>
 Collaborate with Business Units to align consultant capabilities with project needs
 </li>
 <li>
 Build strategic relationships with global consultants and industry leaders
 </li>
 <li>
 Represent DPS in internal and external forums to promote best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Master's degree in Architecture, Engineering, Urban Design, Project Management, or related design field (supported by relevant experience).
 </li>
 <li>
 Property Development qualifications or certifications are an advantage
 </li>
 <li>
 Professional registration with an internationally recognized body preferred
 
 
 </li>
 </ul>
 
 
 Skills
 
 :
 
 
 
 
 Design &amp; Development Expertise:
 
 
 
 <ul>
 <li>
 Broad experience across the full project lifecycle, identifying improvement opportunities and implementing new processes
 </li>
 <li>
 Strong familiarity with design management procedures, manuals, and guidelines from large-scale regional projects
 </li>
 <li>
 Deep understanding of consultant engagement strategies and procurement processes
 
 
 </li>
 </ul>
 
 Strategic &amp; Technical Competence:
 
 
 
 <ul>
 <li>
 Proven ability to solve complex problems using innovative and lateral thinking
 </li>
 <li>
 Knowledge of KSA regulatory environment, governing agencies, and codes across multiple design typologies
 </li>
 <li>
 Experience in tracking project progress, ensuring alignment with vision, KPIs, and quality standards
 
 
 </li>
 </ul>
 
 Leadership &amp; Communication:
 
 
 
 <ul>
 <li>
 Committed to excellence and efficiency, streamlining processes for quality outcomes
 </li>
 <li>
 Exceptional organizational, analytical, and time management skills, with strong communication ability
 </li>
 <li>
 Confident in stakeholder engagement at all organizational levels; fluent in English (Arabic is an advantage)
 
 
 </li>
 </ul>
 
 Technology &amp; Tools:
 
 
 
 <ul>
 <li>
 Proficient in MS Office suite., with advanced Excel and Power BI preferred
 </li>
 <li>
 Skilled in digital collaboration platforms and data-driven reporting tools
 </li>
 <li>
 Comfortable leveraging technology for process optimization and decision-making
 
 
 </li>
 </ul>
 
 Behavioral Attributes:
 
 
 
 <ul>
 <li>
 Proactive and solution-oriented, with a strong sense of ownership
 </li>
 <li>
 Ability to lead in complex, matrixed organizations, fostering a culture of empowerment and knowledge sharing
 </li>
 <li>
 Resilient under pressure, capable of managing multiple priorities and deadlines effectively
 
 
 </li>
 </ul>
 
 
 Years of Experience:
 
 
 
 
 <ul>
 <li>
 18+ years of relevant experience in project coordination and governance, preferably within large-scale projects and/or multidisciplinary environments
 </li>
 <li>
 Experience in the Middle East is essential
 </li>
 <li>
 Previous client-side experience in real estate or property development is a distinct advantage
 </li>
 </ul>
</div>

Director - Design Procurement Support

HCLTech

<div>
 
 SAP FICO_FM
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 The consultant will interact with customer team members to understand customer's pain points, business requirements and provide solution.
 </li>
 <li>
 He/she will provide technical expertise on the Financial Reporting using S/4 HANA.
 </li>
 <li>
 Must be able to work independently and follow through on all aspects of responsibilities, handling multiple initiatives.
 </li>
 <li>
 For this Role, consultant should have experience in at least 1 Support Project with S/4 HANA or S/4 Greenfield and Migration experience.
 </li>
 <li>
 Participate/manage important client engagement teams regarding the Support of mainly SAP S/4 HANA Finance &ndash; FICO &amp; Funds Management.
 </li>
 <li>
 Assist/Manage client independently from requirement gathering to Solution delivery and ensure that high-quality results are obtained for all our clients.
 </li>
 <li>
 Provide consulting advice to customers on FICO &amp; FM Business Processes and You will assist customers in the decision process.
 </li>
 <li>
 Be able to give process trainings &amp; Documentation to clients.
 </li>
 <li>
 You will oversee SAP FI/CO &amp; FM design, development, integration, report, and daily tickets support activities.
 </li>
 <li>
 Actively share product and functional knowledge within the team.
 </li>
 <li>
 The right candidate will have good grasp of business processes in context of Analytics and has proven expertise in guiding customers towards desired outcome.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Functional CONFIGURATION experience with SAP FICO &amp; FM modules
 
 
 <ul>
 <li>
 New General Ledger
 </li>
 <li>
 Accounts Payable
 </li>
 <li>
 Accounts Receivable
 </li>
 <li>
 Fixed Assets
 </li>
 <li>
 Cost and Profit Centre Accounting
 </li>
 <li>
 Internal Orders
 </li>
 <li>
 KSA Taxes
 </li>
 <li>
 Budget Process
 </li>
 <li>
 Experience on standard reports
 </li>
 </ul>
 
 
 
 
 
 
 
 
 ROLE REQUIREMENT (Qualification/Skills and Competencies)
 
 
 <ul>
 <li>
 A degree in computer science, engineering, accounting, finance, or related field
 </li>
 <li>
 Minimum years of Education required: 16 years or more years.
 </li>
 <li>
 Good problem solving and troubleshooting skills.
 </li>
 <li>
 Good core consulting skills - Oral and written communication, organization and planning, client facing.
 </li>
 </ul>
 
 
</div>

SAP FICO Consultant (Arabs Only)

Explore 1512+ Technical support consultant in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.