site engineer

software engineer

backend engineer

it help desk

it specialist

technical support engineer

Iperium

<div>
 
 
 Technical Support Engineer &ndash; Egypt
 
 
 
 
 
 
 We are seeking a
 
 Technical Support Engineer
 
 to join a global leader in cybersecurity. This role involves providing hands-on technical support to enterprise customers, ensuring their systems are secure and operational.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Review and validate technical solution articles for accuracy.
 </li>
 <li>
 Act as a customer advocate, collaborating with field teams to resolve issues.
 </li>
 <li>
 Participate in customer calls and provide clear, audience-appropriate communication.
 </li>
 <li>
 Create and maintain eServices content (chat, knowledgebase, forums).
 </li>
 <li>
 Diagnose and resolve issues using advanced troubleshooting tools and methodologies.
 </li>
 <li>
 Mentor junior engineers and contribute to training content.
 </li>
 <li>
 Manage your own schedule of cases and set expectations with customers.
 </li>
 <li>
 Support in a 24x7x365 environment, including on-call rotations.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Strong troubleshooting and customer support skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Experience with
 
 Unix/Linux administration
 
 , network security (firewalls, VPN, proxy), and Windows platforms (Server, Active Directory, SQL Server).
 </li>
 <li>
 Knowledge of
 
 MySQL, MongoDB
 
 , and configuration management tools (Chef, Puppet, Salt).
 </li>
 <li>
 Familiarity with
 
 Python scripting
 
 and security tools (NMAP, Nessus, Metasploit, Wireshark, tcpdump).
 </li>
 <li>
 Certifications such as
 
 RHCSA/RHCE, CEH, Security+, CCNA/CCNP, MCSA/MCSE
 
 are a strong plus.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Concentrix

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 As a highly skilled technical support engineer, you will take ownership of complex customer technical issues with ERP System. and provide timely and effective solutions. You will also serve as a technical escalation point for other engineers and assist in resolving cases through advanced troubleshooting tools (e.g. debugging).
 </li>
 <li>
 You will play a key role in building communities with peer delivery roles and sharing your knowledge through various readiness programs. You will also provide technical coaching and mentoring to others to help them deepen their proficiency in resolving highly complex customer issues.
 </li>
 <li>
 Your business and technology insights will be critical in shaping strategy when engaging with customers, partners, and teams. You will leverage your expertise to help drive business integration and ensure that our solutions align with our customers' needs and expectations.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 2 years hands-on experience in ERP systems like
 
 Dynamics OnPrem, Dynamics 365
 
 ,
 
 SAP
 
 ,
 
 PeopleSoft
 
 ,
 
 NetSuite ERP
 
 , Oracle ERP Cloud, Epicor, and/or related .
 </li>
 <li>
 Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data.
 </li>
 <li>
 Proficiency in diagnosing and resolving technical issues, performing root cause analysis, and providing effective technical support to end-users.
 </li>
 <li>
 Problem-Solving Abilities: Analytical mindset with excellent problem-solving skills, capable of identifying root causes of technical issues and implementing innovative solutions to resolve them.
 </li>
 <li>
 Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely to clients with varying levels of technical proficiency.
 </li>
 <li>
 Customer Focus: Customer-centric attitude with a passion for delivering exceptional service and building long-term relationships with clients, ensuring their satisfaction and success.
 </li>
 <li>
 Team Collaboration: Strong collaborative skills with the ability to work effectively in a cross-functional team environment, collaborating with colleagues from different disciplines to achieve common goals.
 </li>
 </ul>
 
 
 Technical Skills Required (System Admin)
 
 
 <ul>
 <li>
 In-depth knowledge ERP fundamentals
 </li>
 <li>
 Ability to customize and configure F&amp;O to meet specific business requirements, including modifying entities, forms, workflows, and reports.
 </li>
 <li>
 Familiarity with ERP Lifecycle Services for managing implementations, updates, and deployments, including environment management, issue diagnostics, and monitoring.65
 </li>
 <li>
 Implementing security measures within 365 F&amp;O, managing user roles, permissions, and ensuring compliance with data security standards.
 </li>
 <li>
 Understanding upgrade paths, applying patches, and managing version upgrades of 365 F&amp;O while ensuring minimal disruption to operations.
 </li>
 <li>
 Knowledge of programming languages like X++ for customization and .NET for extending functionality in 365 F&amp;O.
 </li>
 <li>
 Good knowledge of Application lifecycle management, like version control, build/release pipeline.
 </li>
 </ul>
 
 
 Technical Skills Required (Data Management Framework (DMF) Specialist)
 
 
 <ul>
 <li>
 Proficiency in data migration strategies and integration techniques between Dynamics 365 F&amp;O and other systems, using tools like Data Entity Wizard, Data Management Framework, and Common Data Service.
 </li>
 <li>
 Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data.
 </li>
 <li>
 Solid understanding of APIs (e.g. Postman)
 </li>
 <li>
 Understanding the integration possibilities with the Power Platform (Power BI, Power Apps, Power Automate) to extend and enhance Dynamics 365 F&amp;O functionalities.
 </li>
 </ul>
 
 
 Additional Desirable Skills
 
 
 <ul>
 <li>
 Basic understanding of related concepts AD/ADFS, DNS, Local Agent, Domain /Domain Controller.
 </li>
 <li>
 Basic understanding of local agent, Service fabric and Orchestrator Server
 </li>
 <li>
 How to collect and analyze related logs.
 </li>
 <li>
 Understanding of certificate rotation concept
 </li>
 <li>
 AX Experience
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Very attractive gross salary
 
 50K+ EGP
 
 </li>
 <li>
 Medical insurance (500K with family coverage)
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Hybrid working model
 </li>
 <li>
 Transportation to and from site
 </li>
 <li>
 Referral program
 </li>
 <li>
 Partnerships with the most valuable brands in Egypt and Middle East
 </li>
 <li>
 Credit cards, loan facilitations
 </li>
 <li>
 Technical and business development plans
 </li>
 <li>
 Access to Online client development platform
 </li>
 </ul>
 
 
</div>

Technical Engineer Tier III

Innovo Group

<div>
 Role Purpose
 
 The Infrastructure Senior BIM Engineer is responsible for overseeing the planning, design, and implementation of infrastructure projects, including roads, bridges, utilities, and other large-scale civil engineering works. This role involves managing technical aspects of projects from inception to completion, ensuring compliance with regulatory standards, and optimizing performance within project timelines and budgets. The Infrastructure Senior Engineer plays a key role in collaborating with multi-disciplinary teams, providing technical leadership, and ensuring quality and safety standards are met.
 
 Key Accountabilities
 <ul>
 <li>
 Revising the Infrastructure design drawings and specifications, start shop drawings preparation, RFI, sketches... etc., till as-built drawings in the Final stage of the project &amp; provide revised prototypes, templates to be distributed within the team members to follow.
 </li>
 <li>
 Achieve the project assigned time schedule plan with target dates &amp; goals.
 </li>
 <li>
 Prepare and submit RFIs &amp; follow up replies &amp; overdue reviewing submittals to be reported.
 </li>
 <li>
 Technical reporting/ escalation of technical opened issues in all packages assigned.
 </li>
 <li>
 Support assigned team to achieve target plans with illustration of goals &amp; achievement requirements in preparation of shop drawings &amp; any technical requirements submission.
 </li>
 <li>
 Support Coordination between all trades (Civil/MEP).
 </li>
 <li>
 Plan time frame of shop drawing issuance with "WBS" work breakdown schedule tasks and assign on subordinates.
 </li>
 <li>
 Review detailed shop drawings aligned with project structural/ MEP drawings and follow guidance/comments from direct managers to issue the final shop drawings &amp; technical directions.
 </li>
 <li>
 Ensure the amendment of consultant&rsquo;s comments on the shop drawings further rev. &amp; consider all updated data through RFIs replies or SWI received.
 </li>
 <li>
 Provide Technical induction to assigned Trainee.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in construction Civil engineering Infrastructure.
 </li>
 <li>
 A minimum of +5-4 years&rsquo; experience.
 </li>
 <li>
 Outstanding communication and interpersonal abilities.
 </li>
 <li>
 Excellent Command of English language skills.
 </li>
 <li>
 BIM knowledge is a must.
 </li>
 <li>
 PMP Certification is a plus.
 </li>
 </ul>
</div>

Senior Technical Engineer

Oracle

<div>
 
 Job Description
 
 
 
 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
 
 
 As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
 
 
 Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
 
 
 
 As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
 
 
 
 Career Level - IC3
 
 
 
 Responsibilities
 
 
 
 
 Who is Advanced Customer Services - OFS Oracle Functional Services?
 
 
 
 Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology , First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.
 
 
 Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management
 
 
 Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers&rsquo; operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).
 
 
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
 </li>
 <li>
 Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
 </li>
 <li>
 Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
 </li>
 <li>
 Good organizational skills. Able to develop a coherent plan of action that meets everyone&rsquo;s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
 </li>
 <li>
 Ability to persevere in the face of obstacles and ensure customer&rsquo;s success.
 </li>
 <li>
 Self starter, works well unsupervised or with limited supervision.
 </li>
 <li>
 Detail Oriented (Process orientation preferred)
 
 
 
 </li>
 </ul>
 
 Technical &amp; Analytical Skills (Required)
 
 
 
 <ul>
 <li>
 Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
 </li>
 <li>
 Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Global Human Resources Fusion Application Suites (HCM - SaaS) - Oracle EBusiness Suite
 
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 This position is for supporting Fusion Applications, particularly under the Oracle Human
 
 
 Resources (HCM - SaaS) (Core Human Resources , Onboarding , Benefits, Absence Management ,Workforce Modeling and Predictions, Oracle Strategic Workforce Planning, HR Help Desk, Work Life Solutions, Digital Assistance , Connections , experience Design Studio , Advanced HCM Controls , HCM journey ) :
 
 
 <ul>
 <li>
 Complete tasks efficiently and in a timely manner, Effectively communicate and drive project deliverables
 </li>
 <li>
 Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
 </li>
 <li>
 Provide status and issue reports to the Project Manager/Client on a regular basis
 </li>
 <li>
 Basic Knowledge of Oracle Fusion Finance modules is preferred
 </li>
 <li>
 Support clients with the execution of test scripts
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A competitive salary with exciting benefits
 </li>
 <li>
 Flexible and remote working so you can do your best work
 </li>
 <li>
 Learning and development opportunities to advance your career
 </li>
 <li>
 An Employee Assistance Program to support your mental health
 </li>
 <li>
 Employee resource groups that champion our diverse communities
 </li>
 <li>
 Core benefits such as medical, life insurance, and access to retirement planning
 </li>
 <li>
 An inclusive culture that celebrates what makes you unique
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Career Level - IC3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Consultant for Oracle Fusion HCM - ACS-CSS

Sumerge

<div>
 
 Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Manage monitoring solution of all the involved layers.&nbsp;
 </li>
 <li>
 Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics
 </li>
 <li>
 Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.&nbsp;
 </li>
 <li>
 Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.&nbsp;
 </li>
 <li>
 Follow up on the financial status of the owned projects.&nbsp;
 </li>
 <li>
 Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members' roles.&nbsp;
 </li>
 <li>
 Identify training and development needs and coaches team members on achieving goals.&nbsp;
 </li>
 <li>
 Recruit and select high performers, develop talent, and recognize performance.&nbsp;
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree of Computer Science or Engineering or a related field
 </li>
 </ul>
 <ul>
 <li>
 9+ years of relevant experience&nbsp;
 </li>
 <li>
 3+ years of people management experience
 </li>
 </ul>
</div>

TechOps & Support Manager

Syntegon

<div>
 
 About Syntegon Technology
 
 
 
 Syntegon is a global leader in process and packaging technology, providing intelligent and sustainable solutions for the pharmaceutical and food industries. We ensure the delivery of high-quality products worldwide. Since 2012, our Egypt office has grown into a key regional hub serving the Middle East and Africa with sales, after-sales, engineering, and validation services. As part of the Syntegon Group, we are committed to being a trusted partner and improving lives through innovation and excellence.
 
 
 
 Your duties
 
 
 
 Responsible for the electrical installation, support commissioning team, troubleshooting, testing, analyzing, and training of Syntegon packaging equipment and associated products.
 
 
 Primary focus is to provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Participates in internal and external training in order to maintain and further develop
 
 
 </li>
 </ul>
 level of technical expertise and proficiency.
 
 
 <ul>
 <li>
 Provides assembly, installation, startup, and commissioning support at Syntegon and customer sites, including modernization upgrades.
 </li>
 <li>
 Provides electrical service work, including troubleshooting and preventative maintenance at customer sites.
 </li>
 <li>
 Train customers on proper operation, machinery updates/modifications, maintenance, and safety rules of packaging machinery.
 </li>
 <li>
 Represents the company to customers and colleagues in a professional manner.
 </li>
 <li>
 Maintain and contribute to a well-organized working environment at both company and customer facilities.
 </li>
 <li>
 Observes all safety regulations and informs supervisor of any safety issues or hazards.
 </li>
 <li>
 Process detailed expense and trip reports on all service visits, in a timely fashion.
 </li>
 <li>
 Work in tight quarters; on top of and underneath equipment. Stand, stoop, kneel and bend continuously while working on equipment (65% of the time).
 </li>
 <li>
 Lift up to 50 lbs on a regular basis.
 </li>
 <li>
 Travel up to 80% domestically and internationally which requires nearby proximity (within 50 miles) to a major metropolitan airport and may require residence in a specific geographic area to better serve a specific customer base.
 
 
 </li>
 </ul>
 
 Your profile
 
 
 
 
 Needed Qualifications
 
 
 
 <ul>
 <li>
 Must possess a bachelor degree of Faculty of Engineering; Electrical or Automation
 </li>
 <li>
 Must have at least 3-5 years of work experience in the packaging industry or comparable automated industrial equipment.
 </li>
 <li>
 Must be an expert in PLC programming S7, HMI systems, servo drives, motion controllers and troubleshooting
 </li>
 <li>
 Must have a minimum of 2 years of experience working with PC&rsquo;s and Microsoft Office
 
 
 </li>
 </ul>
 
 PREFERRED
 
 
 Q
 
 
 UALIFICATIONS
 
 
 :
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills with the ability to partner with other functions and foster teamwork.
 </li>
 <li>
 Strong problem solving skills
 </li>
 <li>
 Ability to work independently
 </li>
 <li>
 Strong electrical aptitude, detail oriented.
 </li>
 <li>
 Ability to adapt to multiple and changing priorities and deadlines.
 </li>
 <li>
 Allen Bradley, Siemens, or Beckhoff experience is a plus.
 </li>
 <li>
 Additional language skills a plus, but not required
 </li>
 </ul>
</div>

Electrical Field Service Engineer.

Explore 1034+ Technical support engineer in Cairo this September. Find roles across top companies and apply now to boost your career.

1034 technical support engineer jobs IN Cairo

Technical Support Engineer

Technical Engineer Tier III

Senior Technical Engineer

Senior Consultant for Oracle Fusion HCM - ACS-CSS

Senior Consultant for Oracle Fusion HCM - ACS-CSS

TechOps & Support Manager

Electrical Field Service Engineer.