site engineer

project engineer

sales engineer

technical engineer

customer service executive

technical support engineer

Andersen Lab

Andersen is hiring a Technical Support Engineer (L2) for a Media &amp; Telecom project. The role focuses on supporting a video streaming SaaS platform and ensuring stable performance for end-users.The customer is an innovative provider of video infrastructure solutions, offering advanced tools for encoding, playback, and real-time analytics. Their technology supports adaptive streaming at scale, enabling seamless video delivery across diverse platforms and devices. Known for pioneering achievements in cloud-based video processing and awarded for excellence in streaming innovation, the customer serves global media companies, content providers, and technology partners.The project is focused on delivering continuous, high-quality support for end-users and technical teams, with the goal of minimizing downtime and optimizing user experience. It involves Level 2 support for a video streaming SaaS platform.Responsibilities: <ul><li>Acting as escalation point for L1 engineers on streaming and infrastructure-related incidents.</li><li>Troubleshooting video playback and streaming workflow issues (client-side and infrastructure-side).</li><li>Analyzing service availability problems using monitoring/logging systems (Prometheus, Grafana, ELK, Loki, etc.).</li><li>Debugging playback errors with browser DevTools (JS/HTML/CSS knowledge sufficient for triage).</li><li>Investigating streaming protocol issues (HLS, DASH, RTMP; SRT/Zixi nice-to-have).</li><li>Configuring and troubleshooting Nginx/HAProxy/Apache, load balancing, SSL/TLS, CDN access, and connectivity issues.</li><li>Providing real-time live event support (&ldquo;eyes on glass&rdquo;), proactively monitoring and reacting within SLA.</li><li>Automating support workflows using scripting (Bash/Python).</li><li>Collaborating with engineering and product teams for root cause analysis and long-term fixes.</li><li>Updating internal knowledge bases with new findings (infra, streaming, playback).</li></ul>Must-haves:<ul><li>Experience in technical support for 4+ years.</li><li>Solid experience with streaming protocols: HLS and RTMP.</li><li>Strong expertise with Linux servers, CDN configuration, SSL/TLS, and networking basics.</li><li>Hands-on experience with monitoring and logging tools such as Prometheus, Grafana, Loki, ELK, and Zabbix.</li><li>Proficiency in configuring and troubleshooting Nginx, Apache, and HAProxy.</li><li>Basic to intermediate knowledge of JavaScript, HTML, and CSS for identifying browser and player issues.</li><li>Experience using Chrome/Firefox DevTools for video playback debugging.</li><li>Strong skills in Bash scripting.</li><li>Strong analytical abilities and a structured debugging mindset.</li><li>Level of English &ndash; from Upper-Intermediate and above.</li></ul>Nice-to-haves: <ul><li>Familiarity with DASH; SRT/Zixi.</li><li>Knowledge of Python.</li></ul>Reasons why this job would be interesting to you: <ul><li>Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson &amp; Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..</li><li>The opportunity to change the project and/or develop expertise in an interesting business domain.</li><li>Job conditions &ndash; you can work both fully remotely and from the office or can choose a hybrid variant.</li><li>Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.</li><li>The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.</li><li>Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.</li><li>Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).</li><li>Certification compensation (AWS, PMP, etc).</li><li>Referral program.</li><li>English courses.</li><li>Private health insurance and compensation for sports activities.</li></ul>Your personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policyJoin us!https://people.andersenlab.com/Job Types: Full-time, PermanentPay: AED6,500.00 - AED8,627.00 per monthExperience:<ul><li>technical support: 4 years (Required)</li></ul>

Technical Support Engineer (L2)

Trustbend Logistics

<div>At Trustbend Packers &amp; Movers, we understand that seamless IT operations are the backbone of efficiency in today&rsquo;s business world. We are currently looking for a skilled and proactive IT Support Engineer to join our team in Dubai, ensuring smooth functioning of our systems, networks, and technology infrastructure.

 Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and networking issues.</li>
<li>Install, configure, and maintain computer systems and applications.</li>
<li>Monitor and troubleshoot system performance to ensure minimal downtime.</li>
<li>Manage user accounts, email configurations, and system access.</li>
<li>Perform routine system updates, patches, and backups.</li>
<li>Ensure network security by monitoring and addressing vulnerabilities.</li>
<li>Support staff with IT-related queries and provide timely resolutions.</li>
<li>Maintain IT inventory and documentation for systems and assets.</li>
<li>Coordinate with external vendors for IT equipment and services when required.</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>Proven experience as an IT Support Engineer or in a similar technical role.</li>
<li>Strong knowledge of Windows/Linux operating systems and networking protocols.</li>
<li>Familiarity with troubleshooting hardware, printers, and office IT equipment.</li>
<li>Good understanding of cybersecurity practices and data protection.</li>
<li>Ability to prioritize tasks, manage time effectively, and work independently.</li>
<li>Excellent problem-solving and communication skills.</li>
</ul>
Becoming part of Trustbend Packers &amp; Movers in Dubai as an IT Support Engineer offers you the chance to play a vital role in maintaining the company&rsquo;s IT stability and efficiency. If you have the passion and skills to keep technology running smoothly, we would be glad to welcome you to our team.</div>

IT Support Engineer

Trustbend Packers & Movers

<div>
 <ul>
 <li>
 Full Time
 </li>
 <li>
 Dubai
 </li>
 <li>
 Posted 5 days ago
 
 
 </li>
 </ul>
 At
 
 Trustbend Packers &amp; Movers
 
 , we understand that seamless IT operations are the backbone of efficiency in today&rsquo;s business world. We are currently looking for a skilled and proactive
 
 IT Support Engineer
 
 to join our team in
 
 Dubai
 
 , ensuring smooth functioning of our systems, networks, and technology infrastructure.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support for hardware, software, and networking issues.
 </li>
 <li>
 Install, configure, and maintain computer systems and applications.
 </li>
 <li>
 Monitor and troubleshoot system performance to ensure minimal downtime.
 </li>
 <li>
 Manage user accounts, email configurations, and system access.
 </li>
 <li>
 Perform routine system updates, patches, and backups.
 </li>
 <li>
 Ensure network security by monitoring and addressing vulnerabilities.
 </li>
 <li>
 Support staff with IT-related queries and provide timely resolutions.
 </li>
 <li>
 Maintain IT inventory and documentation for systems and assets.
 </li>
 <li>
 Coordinate with external vendors for IT equipment and services when required.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 Proven experience as an IT Support Engineer or in a similar technical role.
 </li>
 <li>
 Strong knowledge of Windows/Linux operating systems and networking protocols.
 </li>
 <li>
 Familiarity with troubleshooting hardware, printers, and office IT equipment.
 </li>
 <li>
 Good understanding of cybersecurity practices and data protection.
 </li>
 <li>
 Ability to prioritize tasks, manage time effectively, and work independently.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 
 
 </li>
 </ul>
 Becoming part of
 
 Trustbend Packers &amp; Movers in Dubai
 
 as an
 
 IT Support Engineer
 
 offers you the chance to play a vital role in maintaining the company&rsquo;s IT stability and efficiency. If you have the passion and skills to keep technology running smoothly, we would be glad to welcome you to our team.
 
 
 Full name
 
 
 Email address
 
 
 Message
 
 
 Upload CV
 
 
 Upload your CV/resume or any other relevant file. Max. file size: 512 MB.
</div>

KONE

<div>
 A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
 
 
 CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer&rsquo;s building specifications.
 
 
 Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the customer's overall solution, including integrations, solutions, services, and products. He/she takes responsibility for defining the specifications, costs, and lead times in cooperation with other front-line parties, Supply Line, and Area and Global support functions.
 
 
 CSE Engineer, Solution has a deep understanding of new KONE solutions (e.g., project management, and installation) across business lines and a holistic understanding of certain customer segments, such as retail, infrastructure, residential, office, or medical care.
 
 
 CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.
 
 
 
 Responsibilities And Key Activities
 
 
 
 Collaboration with sales:
 
 
 <ul>
 <li>
 Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
 </li>
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 Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
 </li>
 <li>
 Select the correct product platform on which to make the offering
 </li>
 <li>
 Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
 
 
 </li>
 </ul>
 Solution planning &ndash; Costing:
 
 
 <ul>
 <li>
 Responsible for correct APF solution costs
 </li>
 <li>
 Involves CSE Engineer and system to understand the cost for integrations.
 </li>
 <li>
 Involves Supply Line, installation, and project management to understand the materials
 
 
 </li>
 </ul>
 Solution planning &ndash; Specs:
 
 
 <ul>
 <li>
 Coordinates specification creation
 </li>
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 Performs initial and revised non-standard energy calculations
 </li>
 <li>
 Performs traffic analyses
 </li>
 <li>
 Accountable for technical feasibility checking
 
 
 </li>
 </ul>
 Solution planning &ndash; Availability and lead times
 
 
 <ul>
 <li>
 Coordinates solution lead times from Supply Line and local sourcing
 
 
 </li>
 </ul>
 Solution planning &ndash; Installability
 
 
 <ul>
 <li>
 Ensures that the proposed solution can be installed
 </li>
 <li>
 Ensures that the cost and work effort impact of installation is part of the solution&rsquo;s costing, especially in non-standard installation method cases
 
 
 </li>
 </ul>
 Solution planning &ndash; Maintainability
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfills the customer&rsquo;s product lifecycle needs
 </li>
 <li>
 Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
 
 
 </li>
 </ul>
 Solution planning &ndash; Compliance
 
 
 <ul>
 <li>
 Ensures that the proposed solution fulfills local codes, regulations and safety requirements
 </li>
 <li>
 Ensures alignment with environmental regulations
 </li>
 <li>
 Ensures that the planned solution complies with KONE engineering policy
 
 
 </li>
 </ul>
 Key tasks in the KONE Delivery process
 
 
 <ul>
 <li>
 Accountable for the creation of full shop L/O drawings or Installation layouts
 </li>
 <li>
 Accountable for corporate material order engineering
 </li>
 <li>
 Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided
 </li>
 <li>
 Coordinates the work of all involved CSE Engineers and Specialists
 </li>
 <li>
 Proposes change order (variations and add works) sales opportunities to Project Managers
 </li>
 <li>
 Accountable for understanding the variance between the design of the site versus the reality of the site
 </li>
 <li>
 Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
 </li>
 <li>
 Performs technical submittal documentation
 </li>
 <li>
 Accountable for material sample ordering
 </li>
 <li>
 Handles SAP Milestone management accurately
 </li>
 <li>
 Identifies Request for information (RFI) whenever applicable
 </li>
 <li>
 Coordinates with Sourcing the approval related to third-party supplier ordering and samples
 </li>
 <li>
 May participate in customer meetings if technical solution-related topics are required to be discussed.
 
 
 </li>
 </ul>
 
 Are you the one?
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree in Engineering or another relevant field, or several years&rsquo; experience in elevator business field operations
 </li>
 <li>
 Minimum 5 years of relevant engineering experience in elevator business field operations
 </li>
 <li>
 Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
 </li>
 <li>
 Understanding of new construction and building modernization processes in the industry and at KONE.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Customer Solution Engineer - Major Projects

DICETEK LLC

<div>Position: User Support Engineer
Location: Dubai
Experience Required: 3&ndash;5 years
Reports to: IT Infrastructure Manager<h2 class="jobSectionHeader">
Role Summary</h2>
The User Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring smooth operation of desktops, laptops, applications, and peripherals. The role requires strong troubleshooting skills, customer service orientation, and the ability to resolve technical issues effectively while maintaining high user satisfaction.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>Provide first and second-level technical support to end-users via phone, email, or in person.</li><li>Install, configure, and maintain desktops, laptops, printers, and other peripherals.</li><li>Troubleshoot hardware, software, and network connectivity issues.</li><li>Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.</li><li>Manage user accounts, permissions, and access through Active Directory and related systems.</li><li>Escalate complex issues to higher support levels and follow through until resolution.</li><li>Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.</li><li>Assist in onboarding new employees with IT equipment setup and training.</li><li>Ensure compliance with IT policies, security standards, and data protection guidelines.</li></ul><h2 class="jobSectionHeader">
Qualifications &amp; Skills</h2><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.</li><li>3&ndash;5 years of experience in IT user support/helpdesk roles.</li><li>Strong knowledge of Windows operating systems, Microsoft Office 365 suite, and common business applications.</li><li>Hands-on experience with desktop/laptop hardware, peripherals, and mobile devices.</li><li>Familiarity with Active Directory, ticketing tools (ServiceNow, ManageEngine, or equivalent).</li><li>Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).</li><li>Strong problem-solving, communication, and customer service skills.</li><li>Certifications such as ITIL Foundation, CompTIA A+, Microsoft MCSA/MD-100/MD-101 are an advantage.</li></ul><h2 class="jobSectionHeader">
Key Attributes</h2><ul><li>Customer-focused with a positive and professional attitude.</li><li>Strong sense of accountability and ownership of issues.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to work flexible hours or provide on-call support when required.</li></ul></div>

User Support Engineer

Dicetek LLC

<div>
 We are seeking an experienced Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring our desktop systems, software applications, and network connectivity run smoothly and effectively. You will be the go-to person for diagnosing and resolving hardware and software issues, assisting with system upgrades, and providing user training when necessary. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-oriented approach. Your goal will be to maintain the highest possible levels of user satisfaction and system functionality, contributing to the overall efficiency of our organization's operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line technical support to users with hardware and software issues.
 </li>
 <li>
 Diagnose and troubleshoot desktop and system problems in a timely manner.
 </li>
 <li>
 Install, configure, and upgrade desktops, laptops, and related hardware.
 </li>
 <li>
 Manage and maintain user accounts within Active Directory environments.
 </li>
 <li>
 Assist with the deployment and maintenance of software and updates.
 </li>
 <li>
 Coordinate with the IT team for network troubleshooting and server issues.
 </li>
 <li>
 Document support processes and maintain accurate support records and logs.
 </li>
 <li>
 Provide training and guidance to users on IT processes and procedures.
 </li>
 <li>
 Perform regular system backups and data recovery operations when necessary.
 </li>
 <li>
 Ensure compliance with company policies and IT security standards.
 </li>
 <li>
 Monitor system performance and make recommendations for improvements.
 </li>
 <li>
 Assist in the planning and execution of large-scale IT projects and upgrades.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field is preferred.
 </li>
 <li>
 At least two years of experience in a desktop support role is required.
 </li>
 <li>
 Strong knowledge of Windows and Mac operating systems is essential.
 </li>
 <li>
 Proficiency with Active Directory and common network protocols is needed.
 </li>
 <li>
 Excellent verbal and written communication skills are necessary.
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently is required.
 </li>
 <li>
 Familiarity with remote support tools and VPN technologies is advantageous.
 </li>
 </ul>
</div>

Tradition

<div>
 
 Tradition is the interdealer broking arm of Compagnie Financi&egrave;re Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.
 
 
 
 
 
 Tradition&rsquo;s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.
 
 
 
 
 
 
 Tradition is currently seeking to appoint an IT Support Engineer to be based within the Dubai office.
 
 
 
 
 
 
 
 Main responsibilities within the IT Support Engineer position include:
 
 
 
 
 
 <ul>
 <li>
 Providing first-line support for hardware, software, network, voice, and dealer board issues.
 </li>
 <li>
 Setting up and managing user accounts across Active Directory, Azure, and internal applications.
 </li>
 <li>
 Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
 </li>
 <li>
 Maintaining and supporting software updates, printers, and corporate mobile devices.
 </li>
 <li>
 Collaborating with project teams, third-line support, and UK-based network teams as needed.
 </li>
 <li>
 Supporting remote users, office relocations, refurbishments, and new office fit-outs.
 </li>
 <li>
 Managing IT inventory, procurement, invoicing, and maintaining up-to-date asset records.
 </li>
 <li>
 Overseeing server room equipment, including installation and cabling, and managing employee access.
 </li>
 <li>
 Being flexible with working hours, including occasional on-call support and extended hours when required.
 </li>
 </ul>
 
 
 
 
 
 Key skills, experience and competencies required to be successful in this role:
 
 
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills, with the ability to communicate clearly across all levels of the business.
 </li>
 <li>
 Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
 </li>
 <li>
 Solid understanding of Microsoft technologies, including Office 365, Windows 10/11, Windows Server 2019, and Microsoft SCCM / Endpoint Configuration Manager.
 </li>
 <li>
 Hands-on experience with PC hardware setup, maintenance, and troubleshooting.
 </li>
 <li>
 Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
 </li>
 <li>
 Experience with Trading Dealer Board systems is highly advantageous.
 </li>
 </ul>
 
 
 
 
 
 Tradition do not accept agency CV&rsquo;s. Please do not forward CV&rsquo;s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.
 
 
 
 
 
 
 
 Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.
 
 
 
 
 
 
 
 Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.
 
 
 
 
 
 
 
 By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.
 
 
 
 
</div>

Explore 4178+ Technical support engineer in Dubai this September. Find roles across top companies and apply now to boost your career.

4178 technical support engineer jobs IN Dubai

Technical Support Engineer (L2)

IT Support Engineer

IT Support Engineer

Customer Solution Engineer - Major Projects

User Support Engineer

IT Support Engineer

IT Support Engineer