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technical support engineer

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Hytera

<div>
 
 Responsibilities:
 
 
 1.Responsible for aftersales technical support for all products, including terminals and system products, troubleshooting, moving system equipment;
 
 
 
 
 
 2.Responsibility for promoting and improving product quality to meet customer demand for services, maintenance and strengthening existing customer relationships
 
 
 
 
 
 Requirements:
 
 
 1.Higher technical education (in the field of radio communications and radio electronics, telecommunications)
 
 
 2.Work experience of at least 3 years in the specialty
 
 
 3.Work experience in communication and related industries
 
 
 4.Work experience with radio engineering (experience in installation of equipment, commissioning of switching equipment)
 
 
 5.Experience working with radio measuring devices
 
 
 
</div>

Digital HR Consultancy

Job SummaryWe are seeking a skilled and customer-focused Technical Support &amp; Implementation Engineer to handle software installations, device configurations, and technical support for our solutions. The role involves working with Android devices, networking, RFID hardware, and providing both remote and on-site customer support. The ideal candidate should have strong troubleshooting skills, a positive attitude, and the ability to learn and adapt quickly.Key Responsibilities● Install, configure, and support software solutions at customer locations and remotely● Configure and troubleshoot Android devices, handheld scanners, and related hardware● Set up and support RFID devices, barcode scanners, and other IOT sensors and hardware.● Perform device configuration, system setup, and connectivity troubleshooting● Diagnosing and Resolving hardware, software, and other solution related issues● Provide online (remote) support and conduct customer site visits when required● Support customers during deployments, go-live, and post-implementation phases● Coordinate with internal technical teams for issue escalation and resolution● Maintain clear documentation of installations, issues, and fixesRequired Skills &amp; Experience● 2 - 4 years of experience in technical support, system implementation, or field support● Strong knowledge of software installation and troubleshooting● Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, IP configuration)● Hands-on experience with Android OS and device setup● Basic working knowledge of RFID technology and device handling● Experience with hardware troubleshooting and field installations● Ability to learn new tools and technologies quickly● Good to have knowledge of RFID and other IOT technologiesJob Type: Full-timeApplication Question(s):<ul><li>Your age?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support & Implementation Engineer (Mid-Level)

Xynomics

We are looking for motivated and technically skilled professionals to join our Service Engineering Team in the General Diagnostics Department. If you are passionate about field service and working with advanced diagnostic equipment, we encourage you to apply.CANDIDATE REQUIREMENTS<ul><li>BS/ BSc / BTech in Biomedical, Electronics, or Electrical Engineering.</li><li>Minimum 1-2 years of experience in the diagnostic division or a related technical role (for Service Engineer). &amp; 4+ Years for Sr. Service Engineer</li><li>Strong learning ability with adaptability to new technologies.</li><li>Customer-focused mindset with the ability to achieve and exceed satisfaction objectives.</li><li>Good communication and interpersonal skills.</li><li>Willingness to travel for field assignments</li></ul>KEY RESPONSIBILITIES <ul><li>Installation, maintenance of diagnostic equipment at customer sites.</li><li>Troubleshooting technical faults and ensuring timely resolution.</li><li>Performing preventive maintenance and calibration as per standards.</li><li>Providing technical support and user training to customers.</li><li>Preparing service reports and documenting parts usage accurately.</li><li>Coordinating with internal teams.</li><li>Maintaining strong customer relationships through professional service delivery.</li><li>Adhering to safety and quality procedures.</li></ul>Please apply before 15th Feb to careers@hospicaresystems.comPlease mention position in the Subject for Service Engineer or Sr. Service EngineerJob Type: Full-timeWork Location: In person

SERVICE ENGINEER & Sr. SERVICE ENGINEER

OFFICE AUTOMATION GROUP (PRIVATE) LIMITED

Office Automation Group is the Market Leader in the Digital Printing Equipment in Pakistan. We are the Sole Distributor of Konica Minolta in Pakistan.Role DescriptionThis is a full-time on-site role for a Field Services Engineer, located in Karāchi. The Field Services Engineer will be responsible for performing field service tasks, resolving technical issues, conducting preventative maintenance, and providing high-quality support to clients. Key responsibilities include troubleshooting equipment, ensuring timely repairs, and delivering excellent customer service to achieve client satisfaction. This role requires on-site visits to customers and adherence to safety and performance standards while maintaining accurate service records.QualificationsExpertise in Field Service and Preventive MaintenanceStrong skills in Troubleshooting and Technical SupportAbility to deliver exceptional Customer Service and effective communicationUnderstanding of safety protocols and ability to follow best practices during fieldworkProven problem-solving abilities and attention to detailPrevious experience as a Field Services Engineer or in a related role is an advantageRelevant technical certifications or a degree in Engineering or a related field is preferredJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Field Service Engineer

UDPL

Job Description: IT &amp; Network Support EngineerWe are looking for an IT &amp; Network Support Engineer for our holding company. The ideal candidate will be responsible for providing technical IT &amp; networking support and assistance to the employees , resolving issues, and ensuring satisfaction. The position reports to the Head of IT.Responsibilities:<ul><li>Provide technical support to the team via phone, email, or chat channels.</li><li>Diagnose and resolve employees' issues by analyzing symptoms, troubleshooting problems, and offering effective solutions.</li><li>Document and track team interactions, including issue details, resolutions, and follow-up actions, in a ticketing system.</li><li>Collaborate with cross-functional teams to escalate and resolve complex issues.</li><li>Ensure timely and effective communication, keeping team informed of issue progress and resolution.</li><li>Participate in on-call rotations or after-hours support for special scenarios when required.</li><li>Continuously develop and expand technical knowledge and skills to stay up-to-date with the product or service being supported.</li><li>Strive for high team satisfaction by providing excellent service and support</li><li>Assist Head of IT in day to day IT operations</li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li>Proven experience (2-3 Yrs) in a technical support or customer service role, preferably in the technology industry.</li><li>Strong knowledge of software, hardware, and systems troubleshooting.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.</li><li>Familiarity with ticketing systems and staff support software.</li><li>Ability to work independently and in a team environment.</li><li>Patience, empathy, and a customer-centric approach.</li><li>Ability to multitask and prioritize workload effectively.</li><li>Basic understanding of networking concepts and protocols is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

IT & Network Support Engineer

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Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support & Implementation Engineer (Mid-Level)

SERVICE ENGINEER & Sr. SERVICE ENGINEER

Field Service Engineer

IT & Network Support Engineer