technical support engineer

Arich Infotech Private Limited

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 Key Responsibilities
 
 
 
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 Provide Level 1 technical support to end users across a range of computer-related issues
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 Troubleshoot scope and resolve technical problems across GSD business applications and IT systems while adhering to ITIL incident and service request management protocols
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 Diagnose network-related issues using basic computer networking concepts and technology
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 Support MS Office Suite applications including Outlook MS Teams and related tools
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 Address Windows OS related problems and provide hardware support
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 Identify and resolve basic computer hardware and troubleshooting issues
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 Ensure security and compliance by supporting BitLocker and multi factor authentication
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 Assist with Windows domain server and domain related troubleshooting
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 Resolve cloud computing and browser-related technical issues
 
 
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 About Company: Arich is a pioneer in providing knowledge in information technology services. Arich Infotech, established in 2008, is the most innovative training, placement, and management consulting firm in India. Not only have we brought to light the careers of more than 100,000 professionals over the last 14 years, but we have set up a paradigm in the training industry. The leverage and success of the organization are drawn by the ability to deliver knowledge, based on a thorough understanding of the corporate world's personnel needs, its trends, along with an eye for detail about client-specific requirements.
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Technical Support Engineer - Any Graduate 2025/2026 Fresher in Pune, Bangalore, Chennai

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To provide support services to end users through various channels as required Troubleshoots and remediates issues impacting the operation of the technology infrastructure to ensure continuity of business Installs configures and monitors computer systems and networks for clients ensuring productivity is in line with set measures and clients adopted policies and procedures
 
 
 Key Result Responsibilities
 
 
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 Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems takes ownership of reported issues responds to enquiries provides information and feedback ensuring problems are being recorded and tracked throughout the entire process
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 Maintains positive customer working relationships with stakeholders business users, suppliers vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance
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 Provides technical non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems network hardware software faults and bugs to resolve problems considering system capacity limitations etc applies metrics to monitor performance and measure key project criteria
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 Identifies resolutions to technical problems carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary responds within agreed time limits to call-outs
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 Assists with the development and implementation of processes and service level agreements of incidents management and service request management
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 Assists technical experts in planning evaluating testing and implementing new technology such as systems and platforms. Participates in different projects as required
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 Contributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs
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 Utilizes different communication channels to support or guide end users on the different enquiries and problems raised these channels include personal visits telephone calls e-mails web chat etc
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 Ensures proper recording and closure of all claims generates timely reports of different nature to capture support services activities
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 Installs configures monitors and maintains computer hardware operating systems applications and networks replaces parts and upgrades existing ones when and as needed in line with agreed SLAs
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 Supports the rollout of new applications where applicable sets up new users accounts, profiles and passwords. Supports the clients during CR implementation UAT and Training
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 Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA. Establishes and maintains security integrity and business continuity controls and documents
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 Responds positively to operational needs by being on-call available for critical systems 24x7 support
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 Actively monitors application IT performance using monitoring and controlling tools to ensure 24x7 availability
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 Should be open to work on shifts based on team requirements
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 Should be open to work as Primary and/or Secondary supports based on roster
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 Complete resolution of tickets based on targets defined by the team
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 Performs any other additional duties as directed by the line manager
 
 
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 Key Result Responsibilities-Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Bachelor Degree in Computer Engineering Computer Science Information Technology
 
 
 ITIL Certified Not mandatory
 
 
 Fluent in English Language
 
 
 Work Experience
 
 
 5-6 years in IT Infrastructure support service desk 24x7 critical operations preferably in aviation
 
 
 This job requires occasional duty travel for training and implementation purposes
 
 
 Proven record in implementing and monitoring infrastructure projects
 
 
 Proven skills in carrying out bug fixes for minor issues and applying patches Basic knowledge in Java Unix SQL Webservices
 
 
 Holistic IT Knowledge in heterogeneous technology environments experience with different types of end-to-end technology stacks
 
 
 Experienced in managing operations and technology platforms both internally and externally hosted.
 
 
 Proven skills in analysing data identifying pitfalls and recommending solutions
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Application Analyst

Onit India

<div>
 
 About Onit
 
 
 
 We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
 
 
 We&rsquo;re a team of innovators using
 
 AI at the core
 
 to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we&rsquo;re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
 
 
 If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we&rsquo;d love to meet you.
 
 
 
 Position Summary
 
 
 
 Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit&rsquo;s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
 
 
 
 Key Responsibilities
 
 
 
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 Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:
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 Provide front-line and ongoing technical support for Onit&rsquo;s products and solutions
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 Develop and maintain expert knowledge on Onit&rsquo;s product suite
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 Educate users on all functions and features of our product line
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 Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
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 Work in a fast paced and dynamic environment, with minimal oversight and direction
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 Own projects end-to-end, from idea to completion
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 Participate effectively as an individual and team contributor within a multifaceted technology environment
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 Support delivery and implementation services as necessary
 
 
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 Required Skills
 
 
 
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 1-2 years of related technical support or software implementation experience (SaaS software preferred)
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 Demonstrated ability to quickly understand business requirements and expectations
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 General understanding of programming fundamentals
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 Excellent verbal and written communication skills
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 Detail-oriented with strong organizational skills
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 Excellent Microsoft Office Suite and general documentation proficiency
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 Ability to multi-task and prioritize across several projects simultaneously
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 Prior experience working on integrations is a plus
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 Prior experience working on Business Process automation/management tools is a plus
 
 
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 Benefits &amp; Perks That Support You
 
 
 
 Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
 
 
 Health Coverage: Employee and immediate family members.
 
 
 Time Away: Flexible paid time off and 10 company paid holidays annually.
 
 
 Family Support:
 
 
 Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
 
 
 
 
 Income Protection:
 
 
 100% employer-paid life and disability insurance.
 
 
 
 
 Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident,
 
 
 and even pet insurance.
 
 
 
 
 Tax-Advantaged Accounts:
 
 
 Flexi, NPS
 
 
 .
 
 
 Community Engagement: One paid volunteer day each year to give back to the community.
 
 
 
 Our Commitment to Applicants
 
 
 
 We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification, we encourage you to apply. You may be exactly who we&rsquo;re looking for.
 
 
 
 Onit Values
 
 
 
 
 Customer First -
 
 Customer success is our success. We deliver value, listen, and act on customer needs.
 
 
 
 Purposeful Innovation -
 
 Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
 
 
 
 Win as One -
 
 Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
 
 
 
 Intentional Growth -
 
 Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Support Analyst I

Onward Technologies Limited

<div>
 
 
 Role:
 
 Development Engineer &ndash; Sunroof Systems
 
 
 
 Role Summary:
 
 
 
 Responsible for defining specifications, development, validation, and industrialization support of sunroof systems, ensuring compliance with internal standards and type approval requirements while coordinating with global stakeholders and suppliers.
 
 
 
 Key Responsibilities:
 
 
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 Define system and component specifications for sunroof systems
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 Lead development and validation activities across lifecycle phases
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 Manage engineering releases and technical documentation
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 Coordinate technical clarifications and reviews with suppliers
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 Track part development progress and report status
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 Support development trials and production ramp-up activities
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 Ensure functional performance for intended vehicle use
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 Ensure compliance with internal standards and type approval norms
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 Coordinate development activities with Headquarters
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 Represent engineering in cross-functional forums
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 Steer project delivery against time, cost, functionality, and resource targets
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 </ul>
 
 
</div>

Mechanical Design Engineer

Capgemini

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
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 Applies scientific methods to analyse and solve software engineering problems.
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 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
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 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
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 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
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 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
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 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 
 Job Description - Grade Specific
 
 
 
 Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
 
 
 Skills (competencies)
 
 
 Verbal Communication
</div>

Software Engineer

Light & Wonder

<div>
 
 iGaming:
 
 
 
 If it&rsquo;s iGaming, we know a thing or two. At Light &amp; Wonder, It&rsquo;s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.
 
 
 
 Position Summary
 
 
 
 
 About Company
 
 
 
 Light &amp; Wonder is a global leader in game experiences. We create content, hardware and systems that connect iconic titles across any place or channel. By turning games into expansive entertainment, we keep thrilling players with characters and stories they can&rsquo;t get enough of.
 
 
 Light &amp; Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary business segments, we deliver unforgettable experiences by combining the exceptional talents of our 6,500+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light &amp; Wonder, it&rsquo;s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more visit www.lnw.com.
 
 
 We are committed to offering very competitive benefits that are aligned with our values and inspire employees to drive innovation and contribute to the organization&rsquo;s performance. Employees are the most valued resource, and we always look to improve their well-being with a wide range of benefits befitting every individual. Not limited to monetary benefits, we have robust learning and development opportunities that help them to grow professionally.
 
 
 Our Values
 
 
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 Dare to be bold: We combine diverse talent to look at the familiar in unfamiliar ways.
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 Celebrate perspectives - We combine diverse talent to look at the familiar in unfamiliar ways
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 Never settle: We relentlessly push forward to create the extraordinary in every detail.
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 Uphold integrity: We promote accountability and respect to raise the bar for ourselves and the industry.
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 Win as a team: We bring out the best in each other to share collective success.
 
 
 
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 </ul>
 
 Associate Front-End Engineer
 
 
 
 
 Job Location:
 
 Commerzone IT Tech Park, Yerwada - Pune.
 
 
 
 Required Experience:
 
 1-2 Year
 
 
 
 Job Description
 
 
 
 The Client Engineer works on the frontlines of a game development team to create compelling game experiences for our SG products. You will implement, debug, modify and generally support in-game features, development, and operational tools in a timely manner and actively participate in the design of the games.
 
 
 You will need to have technical skills to operate independently, and the communication and collaboration skills to be an integral and valued team player. At the Software Engineer level, you will need to have the solid skills, experience, and work ethic to succeed as a software engineer, and the desire to learn from your teammates, all while building games that delight our customers.
 
 
 
 Position Description
 
 
 
 The Client Engineer works on the frontlines of a game development team to create compelling game experiences for our SG products. You will implement, debug, modify and generally support in-game features, development, and operational tools in a timely manner and actively participate in the design of the games.
 
 
 You will need to have technical skills to operate independently, and the communication and collaboration skills to be an integral and valued team player. At the Software Engineer level, you will need to have the solid skills, experience, and work ethic to succeed as a software engineer, and the desire to learn from your teammates, all while building games that delight our customers.
 
 
 
 Principal Duties and Responsibilities:
 
 
 
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 Implement and maintain client-side code for desktop and mobile games in a thorough and timely manner.
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 Work on client/server-based applications using a variety of technologies including JavaScript, HTML, CSS etc.
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 Contribute to the development of new/innovative games and different features in a game.
 
 
 
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 Required Experience:
 
 
 
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 1-2 years of software development experience
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 Strong understanding of JavaScript, its quirks, and workarounds
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 Experience in Data structures (JavaScript or any programming language)
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 Basic understanding of web mark-up, including HTML5 and CSS3
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 Experience with development tools including IDEs, debuggers, bug tracking required
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 Proficient understanding of code versioning tools, such as Git, CVS, SVN.
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 Familiarity with Object Oriented Programming techniques and languages.
 
 
 
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 Preferred Experience:
 
 
 
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 Knowledge of advanced JavaScript libraries and frameworks such as AngularJS, jQuery, NodeJS etc.
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 Hands on experience in other programming languages such as Java, C++, Python etc
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 Familiarity with front-end build tools, such as Grunt
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 Distributed application (client/server) development experience
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 Game Development experience.
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 Experience in UI development and animations.
 
 
 
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 Education:
 
 
 
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 Bachelor's Degree in Computer Science, Computer Engineering or equivalent experience
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 </ul>
</div>

Associate Software Engineer

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Take ownership of customer-reported issues and ensure timely resolution.
 
 
 Research, diagnose, troubleshoot, and identify solutions for system and application issues.
 
 
 Follow standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams.
 
 
 Ensure Service Level Agreements (SLAs) are met and proactively work to maintain or improve them.
 
 
 Communicate clearly with customers regarding issue status, progress, and resolution.
 
 
 Willing to work at the customer location in accordance with their working policy.
</div>

Customer Service Executive - Cloud & Security Customer Service Operations

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