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in-house technical support section head

technical support specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Technical Specialist

Supermicro

<div>
 
 
 Job Req ID: 26186
 
 
 
 
 
 About Supermicro
 
 
 
 Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
 
 
 
 Job Summary
 
 
 
 The Technical Account Manager (TAM) plays a crucial role in ensuring customer satisfaction and retention within our Service team. This role focuses on nurturing and growing existing customer relationships by providing exceptional technical support, proactive guidance, and strategic account management. The TAM acts as a trusted advisor, understanding our customers' business needs and ensuring they maximize the value of our [product/service]. This position requires a blend of technical expertise, strong communication skills, and a passion for delivering outstanding customer service.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Relationship Management: Build and maintain strong, long-term relationships with key stakeholders within assigned customer accounts. Act as the primary point of contact for all technical and service-related inquiries.
 </li>
 <li>
 Technical Support &amp; Troubleshooting: Provide expert-level technical support to customers, troubleshooting issues, and escalating complex problems to appropriate internal teams as needed. Proactively identify and address potential technical challenges.
 </li>
 <li>
 Onboarding &amp; Training: Assist with customer onboarding, including training users on the proper use of our [product/service] and ensuring a smooth transition.
 </li>
 <li>
 Account Growth: Identify opportunities for account growth within existing customer base, working closely with sales and other relevant teams to expand product adoption and upselling.
 </li>
 <li>
 Customer Advocacy: Act as the voice of the customer within the company, gathering feedback and advocating for their needs to product development, engineering, and other internal teams.
 </li>
 <li>
 Performance Monitoring &amp; Reporting: Track key performance indicators (KPIs) related to customer satisfaction, retention, and service delivery. Prepare regular reports on account performance and identify areas for improvement.
 </li>
 <li>
 Proactive Communication: Maintain regular communication with customers, providing updates on product developments, best practices, and relevant industry news.
 </li>
 <li>
 Collaboration: Work closely with internal teams, including sales, engineering, product management, and customer success, to ensure a seamless customer experience.
 </li>
 <li>
 Documentation: Contribute to the development and maintenance of technical documentation, knowledge bases, and FAQs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience.
 </li>
 <li>
 Proven experience 1 in a technical account management, customer support, or technical sales role, preferably within the [industry] industry.
 </li>
 <li>
 Strong technical aptitude and understanding of [mention specific technologies, products, or services relevant to the role].
 </li>
 <li>
 Excellent communication, interpersonal, and presentation skills, both written and verbal.
 </li>
 <li>
 Ability to build and maintain strong customer relationships.
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Experience with CRM software (e.g., Salesforce) is a plus.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Passion for delivering exceptional customer service.
 
 
 </li>
 </ul>
 
 
 EEO Statement
 
 
 
 
 Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
</div>

Technical Account Manager

CDHorizon United Arab Emirates

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Mandatory Experience with ForkLift, Excavator, Aerial Work Platforms and other heavy earth moving equipment.
 </li>
 <li>
 Troubleshooting, Maintenance &amp; Repair, and Technical Support skills.
 </li>
 <li>
 Field Service and Communication skills.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Ability to work efficiently in a team environment.
 </li>
 <li>
 Install, maintain, troubleshoot, and repair equipment/machinery.
 </li>
 <li>
 Provide technical support to customers and internal teams.
 </li>
 <li>
 Perform preventive maintenance and routine inspections.
 </li>
 <li>
 Document service activities and maintain accurate records.
 </li>
 <li>
 Ensure compliance with safety standards and company policies.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Engineering (Mechanical, Electrical, or related field).
 </li>
 <li>
 Proven experience in a technical role.
 </li>
 <li>
 Strong problem-solving skills and technical expertise.
 </li>
 <li>
 Willingness to travel and provide on-site support.
 </li>
 <li>
 Valid driver&rsquo;s license.
 </li>
 </ul>
 
 
</div>

Service Engineer

Department of Community Development

<div>
 
 
 Grade:
 
 2C
 
 
 
 Job Purpose:
 
 
 
 To enhance the provision of comprehensive technical support and problem resolution in order to ensure the continuity and efficiency of digital systems and services. This is achieved by managing daily technical support operations, maintaining and improving technical systems, and coordinating with relevant stakeholders to ensure the delivery of high-quality technical services to the department and related entities in the social sector.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily technical support operations and troubleshoot technical and digital issues, including computers, mobile devices, operating systems, applications, IT solutions, and repair for first- and second-level support for the department and related social sector entities.
 </li>
 <li>
 Monitor daily operational activities of digital channels, new platforms, and applications, track progress, ensure availability in coordination with relevant parties, and submit related reports.
 </li>
 <li>
 Ensure coordination with the Digital Transformation Department for the maintenance of digital infrastructure, cloud services, and network services.
 </li>
 <li>
 Provide user support for IT issues with a focus on security and access.
 </li>
 <li>
 Oversee the maintenance and improvement of internal technical systems such as email, telephone, and communication channels for the department and related social sector entities.
 </li>
 <li>
 Review network monitoring tools analysis, troubleshoot technical issues, and resolve them.
 </li>
 <li>
 Monitor technical risks for the department and related social sector entities and establish necessary measures and solutions to ensure business continuity in coordination with the relevant organizational units.
 </li>
 <li>
 Review customer satisfaction assessments regarding technical support services and provide recommendations to improve the quality of related services.
 </li>
 </ul>
 
 
</div>

In-house Technical Support Section Head

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
 
 
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members. 
 
Description 
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
 
 
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team. 
 
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
 
 
Support leadership in providing timely resolution to customer escalations. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services, including repairing devices. 
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. 
Navigate customer service issues with care and strong interpersonal skills.
 
Apply an action-oriented mindset and sense of motivation to do what&rsquo;s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks. 
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time. 
Communicate effectively and tailor your communication style to different audiences. 
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals. 
Support and educate the broader team by sharing knowledge, experiences, and insights. 
Frequently handle, lift, and move merchandise safely. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Possess the visual inspection and fine motor skills to safely perform hardware repairs. 
Have experience troubleshooting hardware and software issues in a customer service environment. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Genius

Cubic Corporation

<div>
 
 Business Unit:
 
 
 
 Cubic Defense
 
 
 
 Company Details:
 
 
 
 When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
 We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
 
 
 
 Job Details:
 
 
 
 
 Job Summary:
 
 
 
 The Cubic Abu Dhabi Branch Office will lead the Contractor Logistics Support (CLS) element of the provision of two simulation training centers in the United Arab Emirates. The Simulation Support Team (SST) will consist of one Team Leader/System Manager, one Deputy Team Leader/System Manager and two Simulation Technicians. The team will support the two centers as directed by the team leader. The Team will support two centers which are both located in Abu Dhabi, United Arab Emirates.
 
 
 
 Essential Job Duties and Responsibilities
 
 :
 
 
 <ul>
 <li>
 Conduct unit-level on-site and off-site repair (when the system is deployed to alternative locations), replacement, and fault-finding.
 </li>
 <li>
 Plan and deliver a maintenance program.
 </li>
 <li>
 Control the back loading of items that need to be replaced, upgraded, repaired, or disposed of.
 </li>
 <li>
 Control and manage the in-country spares.
 </li>
 <li>
 Control and manage the ordering of spares with approval from Site leader.
 </li>
 <li>
 Provide technical support and maintenance of simulation systems during exercises and courses.
 </li>
 <li>
 Control and deliver the establishment and pack-up of fixed location and deployable facilities as directed.
 </li>
 <li>
 Control and deliver preventative maintenance for assets as directed.
 </li>
 <li>
 Conduct system stocktaking and audits as directed.
 </li>
 <li>
 Conduct maintainer level function checking of equipment assigned for use on training exercises.
 </li>
 <li>
 Conduct routine maintenance of equipment.
 </li>
 <li>
 Raise inspection reports for damaged equipment for further review.
 </li>
 <li>
 Help maintain the cleanliness of the equipment, training facilities and workstations used for exercise support.
 </li>
 <li>
 Front-line support for issue and receipt process for equipment.
 </li>
 <li>
 Support the Emiratization Program.
 </li>
 <li>
 Support the development of an information library.
 </li>
 <li>
 Develop technical and maintenance materials setting out the inspection and maintenance regimes developed in support of the facility.
 </li>
 <li>
 Develop technical documents to support routine activity.
 </li>
 <li>
 In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required by them.
 </li>
 </ul>
 <li>
 
 
 
 </li>
 
 General Duties and Responsibilities
 
 :
 
 
 <ul>
 <li>
 Comply with Cubic&rsquo;s values and adherence to all company policy and procedures. Comply with the code of conduct, quality, security and occupational health, safety and environment policies and procedures.
 </li>
 <li>
 Comply with security in accordance with established policies and procedures of the organizations that will be supported.
 </li>
 <li>
 Comply with Cubic&rsquo;s Quality Management System.
 </li>
 <li>
 Comply with Cubic Human Resources Procedures
 </li>
 <li>
 Support the System Managers as requested.
 </li>
 <li>
 Other duties as requested.
 </li>
 </ul>
 <li>
 
 
 
 </li>
 
 Minimum Job Requirements:
 
 
 
 
 Skills/Experience/Knowledge
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Experience operating in a small team environment.
 </li>
 <li>
 Experience in maintaining software and hardware.
 </li>
 <li>
 Driving License.
 </li>
 <li>
 Ability to troubleshoot and diagnose technical issues.
 
 
 
 </li>
 </ul>
 Desirable:
 
 
 <ul>
 <li>
 Experience of living and working in the Middle East
 </li>
 <li>
 Prior military experience.
 </li>
 <li>
 Experience in Joint Fires and/or ISTAR.
 </li>
 <li>
 Expertise in simulation systems and software.
 </li>
 <li>
 Experience in maintenance or logistics.
 </li>
 <li>
 Experience in a similar role
 
 
 
 </li>
 </ul>
 
 Education And Qualifications
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Technical Training
 
 
 
 </li>
 </ul>
 Desirable:
 
 
 <ul>
 <li>
 Military Technical Qualification.
 
 
 
 </li>
 </ul>
 
 Personal Qualities
 
 
 
 <ul>
 <li>
 Individual must have ability to adapt to a remote and/or foreign environment with associated skills in diplomacy and cultural awareness.
 </li>
 <li>
 Diligent, with attention to detail and high levels of integrity and discipline.
 </li>
 <li>
 Good inter-personal skills with the ability to communicate in an efficient and flexible manner.
 </li>
 <li>
 Ability to work as part of a team towards individual and shared goals.
 </li>
 <li>
 Ability to work with foreign and military personnel.
 </li>
 <li>
 Self-motivated with the ability to work unsupervised using your own initiative and under pressure.
 </li>
 <li>
 Willingness to travel as needed to deliver company objectives as may reasonably be required.
 
 
 
 </li>
 </ul>
 In addition to this, United States Export Trade Compliance regulations are applicable and as such, candidate nationality may be a factor in determining your suitability for this role.
 
 
 
 Worker Type:
 
 
 
 Employee
</div>

Simulation System Technician

AL ZAABI GROUP

About the Role:We are seeking a proactive and technically skilled IT Support Executive to handle day-to-day hardware and software operations across multiple business divisions. The ideal candidate should have strong troubleshooting abilities, a service-oriented approach, and hands-on experience in managing both system and network-level issues.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, and other IT peripherals.</li><li>Install, configure, and maintain operating systems, software applications, and updates.</li><li>Diagnose and resolve hardware and software issues promptly.</li><li>Set up and manage user accounts, emails, and access permissions.</li><li>Troubleshoot LAN/WAN, routers, switches, and Wi-Fi connectivity issues.</li><li>Coordinate with external vendors for IT equipment and software support.</li><li>Ensure data backup, security protocols, and system compliance are followed.</li><li>Maintain IT inventory and documentation of systems and licenses.</li></ul>Requirements:<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>2&ndash;4 years of relevant IT support experience.</li><li>Strong knowledge of hardware troubleshooting and software installations.</li><li>Basic understanding of networking concepts and configurations.</li><li>Familiarity with Windows OS, Microsoft Office, and cloud tools.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and prioritize multiple tasks.</li></ul>What We Offer:<ul><li>Competitive salary based on experience.</li><li>Professional growth across multi-division group operations.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthExperience:<ul><li>Tech support: 2 years (Required)</li></ul>

IT Support Executive

Explore 1727+ Technical support specialist in Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.