associate - technical support advisor Jobs in Mangaluru India

associate - technical support advisor

associate support analyst [t500-21111] Jobs in Mangaluru India

associate support analyst [t500-21111]

engineer/senior technical support engineer Jobs in Mangaluru India

engineer/senior technical support engineer

it service desk engineer Jobs in Mangaluru India

it service desk engineer

solution consultant Jobs in Mangaluru India

solution consultant

technical support specialist

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 
 &nbsp;
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Support process by managing transactions as per required quality standards
 
 <ul>
 <li>
 Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
 </li>
 <li>
 Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
 </li>
 <li>
 Update own availability in the RAVE system to ensure productivity of the process
 </li>
 <li>
 Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
 </li>
 <li>
 Follow standard processes and procedures to resolve all client queries
 </li>
 <li>
 Resolve client queries as per the SLA&rsquo;s defined in the contract&nbsp;
 </li>
 <li>
 Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
 </li>
 <li>
 Identify and learn appropriate product details to facilitate better client interaction and troubleshooting&nbsp;
 </li>
 <li>
 Document and analyze call logs to spot most occurring trends to prevent future problems
 </li>
 <li>
 Maintain and update self-help documents for customers to speed up resolution time
 </li>
 <li>
 Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
 </li>
 <li>
 Ensure all product information and disclosures are given to clients before and after the call/email requests
 </li>
 <li>
 Avoids legal challenges by complying with service agreements
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
 
 <ul>
 <li>
 Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
 </li>
 <li>
 Assist clients with navigating around product menus and facilitate better understanding of product features&nbsp;
 </li>
 <li>
 Troubleshoot all client queries in a user-friendly, courteous and professional manner
 </li>
 <li>
 Maintain logs and records of all customer queries as per the standard procedures and guidelines
 </li>
 <li>
 Accurately process and record all incoming call and email using the designated tracking software
 </li>
 <li>
 Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
 </li>
 <li>
 Organize ideas and effectively communicate oral messages appropriate to listeners and situations
 </li>
 <li>
 Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
 
 <ul>
 <li>
 Undertake product trainings to stay current with product features, changes and updates
 </li>
 <li>
 Enroll in product specific and any other trainings per client requirements/recommendations
 </li>
 <li>
 Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
 </li>
 <li>
 Update job knowledge by participating in self learning opportunities and maintaining personal networks
 </li>
 </ul>
 </li>
 </ul>
 ͏
 
 Deliver
 
 
 &nbsp;NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div>

Analyst

lululemon

<div>
 
 
 About lululemon:
 
 
 
 lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance.
 
 
 
 
 
 
 Associate Support Analyst, Educator Help Centre
 
 
 
 
 About this team:
 
 
 
 The Educator Help Centre (EHC) is the epicenter of technical support at lululemon. We&rsquo;re a fast-paced team passionate about problem-solving and critical thinking, providing global support to our people across all facets of the business, including Store Educators, the Guest Education Center, Distribution Centers, and Store Support Centers. We bridge the gap between potential lost sales and exceptional customer experiences for our employees.
 
 
 Our goal is to provide a best-in-class, empathy-centric support experience to lululemon employees across multiple channels: Online chat, over the phone, email, or through our internal IT software. As a member of the EHC, you are empowered to think outside the box in order to find solutions and resolve issues for employees. We value teamwork and feedback, and believe that everyone has a role to play when it comes to creating and achieving our vision for the EHC&rsquo;s future. Plus, we have a great time doing it!
 
 
 We are eager and excited to pick up new skills and apply them to our day-to-day role. There is a lot of variety at the EHC to keep you stimulated, but enough familiarity to become an expert in certain technologies.
 
 
 
 
 
 
 A day in the life:
 
 
 
 We are a fast-moving organization, and the Technology team is no exception! This means you must be agile, adaptive to change, and a quick learner. You work with your fellow EHC team members to provide technical support and expertise to our stores, GEC&rsquo;s, Distribution Centres, and corporate employees. More than just solving incidents, you are empowered to find creative and innovative solutions, and collaborate with other experts in the EHC to ensure problems are resolved efficiently.
 
 
 You play an important role in identifying the needs of our employees and providing personalized support. If necessary, you&rsquo;ll escalate complex issues and collaborate with team members with more specialized knowledge to resolve them &ndash; i.e. one of our Support Analysts.
 
 
 
 
 
 
 General duties include:
 
 
 <ul>
 <li>
 Provide a world-class support experience to our employees via phones, live chat, email, ServiceNow (our ITSM tool), in-person and any future channels
 </li>
 <li>
 Diagnose, troubleshoot, and resolve technology issues and concerns (Point of Sale (POS), in-store devices, printers, laptops, PC, Zoom room hardware + more)
 </li>
 <li>
 Learn, utilize, install and troubleshoot up to 350+ software applications with a wide range of complexity (Active Directory, Microsoft 365, Zoom, Workday, X-store, + more)
 </li>
 <li>
 Provide discovery, diagnosis, and level 1 network troubleshooting for stores and corporate offices
 </li>
 <li>
 Manage entire lifecycle of incidents through our ServiceNow tool, updating priority and providing accurate and timely updates to our employees
 </li>
 <li>
 Collaborate with Service Excellence and Cross Functional Tech teams by providing detailed documentation on any incident that requires their support
 </li>
 <li>
 Action and fulfill access requests for employees
 </li>
 <li>
 Monitor the EHC incident queue and ServiceNow dashboards to identify opportunities to help teammates solve issues more efficiently
 </li>
 <li>
 Participate in ongoing learning and development opportunities and trainings as our technologies advance and our processes change
 </li>
 <li>
 Maintain and update Knowledge Base Articles using our ITSM tool, ServiceNow
 </li>
 <li>
 Communicate with external vendors to order new hardware, schedule technician visits and use escalation channels where needed.
 </li>
 <li>
 Track trends to help identify Major incidents or problem tickets
 </li>
 <li>
 Adhere to our Standard Operating Procedures (SOP) and aim for excellence in our key performance metrics (Customer Satisfaction, Service Level Agreements, Mean Time to Resolve and Speed to Answer)
 </li>
 <li>
 Commitment to the betterment of the EHC through collaboration and honest, timely feedback to peers, leadership and partners
 </li>
 <li>
 Shift flexibility - We provide support for international stores 24/7 with 18/7 coverage in the office, so the flexibility to work evenings and weekends is necessary
 </li>
 </ul>
 
 
 
 
 
 About the successful candidate:
 
 
 <ul>
 <li>
 Excellent interpersonal skills: The ability to foster connections and build trust while gathering relevant information
 </li>
 <li>
 Friendly, upbeat, and optimistic with an interest or passion in tech, continuous learning, creative problem solving and collaboration
 </li>
 <li>
 Proactive in communication where there may be issues or support is needed
 </li>
 <li>
 A clear, honest, and kind communicator with strong verbal and written communication skills
 </li>
 <li>
 Acknowledges the presence of choice in every moment and takes personal responsibility
 </li>
 <li>
 Possesses an entrepreneurial spirit and continuously innovates to achieve remarkable results
 </li>
 <li>
 Integrates fun and joy as a way of being and working (does not take themselves too seriously)
 </li>
 <li>
 Excels at managing and prioritizing tasks in a fast-paced environment
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Demonstrated excellence in customer service experience
 </li>
 <li>
 Demonstrated ability to communicate effectively and professionally via phone, email, and in-person
 </li>
 <li>
 Proven ability to prioritize and organize multiple tasks
 </li>
 <li>
 Familiarity with Microsoft (Office 365)
 </li>
 <li>
 Background or education in a technical field is a plus
 </li>
 </ul>
</div>

Associate Support Analyst [T500-21111]

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 
 &nbsp;
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Support process by managing transactions as per required quality standards
 
 <ul>
 <li>
 Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
 </li>
 <li>
 Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
 </li>
 <li>
 Update own availability in the RAVE system to ensure productivity of the process
 </li>
 <li>
 Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
 </li>
 <li>
 Follow standard processes and procedures to resolve all client queries
 </li>
 <li>
 Resolve client queries as per the SLA&rsquo;s defined in the contract&nbsp;
 </li>
 <li>
 Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
 </li>
 <li>
 Identify and learn appropriate product details to facilitate better client interaction and troubleshooting&nbsp;
 </li>
 <li>
 Document and analyze call logs to spot most occurring trends to prevent future problems
 </li>
 <li>
 Maintain and update self-help documents for customers to speed up resolution time
 </li>
 <li>
 Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
 </li>
 <li>
 Ensure all product information and disclosures are given to clients before and after the call/email requests
 </li>
 <li>
 Avoids legal challenges by complying with service agreements
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
 
 <ul>
 <li>
 Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
 </li>
 <li>
 Assist clients with navigating around product menus and facilitate better understanding of product features&nbsp;
 </li>
 <li>
 Troubleshoot all client queries in a user-friendly, courteous and professional manner
 </li>
 <li>
 Maintain logs and records of all customer queries as per the standard procedures and guidelines
 </li>
 <li>
 Accurately process and record all incoming call and email using the designated tracking software
 </li>
 <li>
 Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
 </li>
 <li>
 Organize ideas and effectively communicate oral messages appropriate to listeners and situations
 </li>
 <li>
 Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
 
 <ul>
 <li>
 Undertake product trainings to stay current with product features, changes and updates
 </li>
 <li>
 Enroll in product specific and any other trainings per client requirements/recommendations
 </li>
 <li>
 Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
 </li>
 <li>
 Update job knowledge by participating in self learning opportunities and maintaining personal networks
 </li>
 </ul>
 </li>
 </ul>
 ͏
 
 Deliver
 
 
 &nbsp;NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
 
 
 
 &nbsp;
 
 
 Experience: 1-3 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
 
</div>

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 
 &nbsp;
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Support process by managing transactions as per required quality standards
 
 <ul>
 <li>
 Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
 </li>
 <li>
 Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
 </li>
 <li>
 Update own availability in the RAVE system to ensure productivity of the process
 </li>
 <li>
 Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
 </li>
 <li>
 Follow standard processes and procedures to resolve all client queries
 </li>
 <li>
 Resolve client queries as per the SLA&rsquo;s defined in the contract&nbsp;
 </li>
 <li>
 Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
 </li>
 <li>
 Identify and learn appropriate product details to facilitate better client interaction and troubleshooting&nbsp;
 </li>
 <li>
 Document and analyze call logs to spot most occurring trends to prevent future problems
 </li>
 <li>
 Maintain and update self-help documents for customers to speed up resolution time
 </li>
 <li>
 Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
 </li>
 <li>
 Ensure all product information and disclosures are given to clients before and after the call/email requests
 </li>
 <li>
 Avoids legal challenges by complying with service agreements
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
 
 <ul>
 <li>
 Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
 </li>
 <li>
 Assist clients with navigating around product menus and facilitate better understanding of product features&nbsp;
 </li>
 <li>
 Troubleshoot all client queries in a user-friendly, courteous and professional manner
 </li>
 <li>
 Maintain logs and records of all customer queries as per the standard procedures and guidelines
 </li>
 <li>
 Accurately process and record all incoming call and email using the designated tracking software
 </li>
 <li>
 Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
 </li>
 <li>
 Organize ideas and effectively communicate oral messages appropriate to listeners and situations
 </li>
 <li>
 Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
 
 <ul>
 <li>
 Undertake product trainings to stay current with product features, changes and updates
 </li>
 <li>
 Enroll in product specific and any other trainings per client requirements/recommendations
 </li>
 <li>
 Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
 </li>
 <li>
 Update job knowledge by participating in self learning opportunities and maintaining personal networks
 </li>
 </ul>
 </li>
 </ul>
 ͏
 
 Deliver
 
 
 &nbsp;NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
 
 
 
 &nbsp;
 
 
 Experience: 3-5 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
 
</div>

Senior Analyst

HARMAN India

<div>
 IT Service Desk &ndash; L1 EngineerRole Overview: Serve as the first point of contact for IT support via phone, chat, email, and web portal. Handle incidents, service requests, and basic troubleshooting across hardware, software, and user accounts.Key Responsibilities:Provide L1/L2 support for laptops, desktops, printers, iPhones, MS Office apps (Word, Excel, Outlook, etc.), and in-house tools.Perform basic Active Directory tasks: user creation, password resets, group management.Escalate unresolved issues per defined matrix and follow up until resolution.Maintain high customer service standards and adhere to ITIL/ITSM practices.Communicate incident/service request status to users and contribute to support documentation.Coordinate with teams during major incidents and support 24&times;7 operations as needed.Generate reports on call trends and service desk performance.Preferred Skills &amp; Knowledge:Basic understanding of ITIL concepts (Incidents, Change, Problem Management, CMDB, etc.).Familiarity with Desktop Services, Networking, O365, IT Security. MCP/ITIL certification preferred.Experience with Windows 10, Office 2010+, and Outlook troubleshooting in networked environments.Qualifications &amp; Experience:Graduate in Engineering or Science.1&ndash;2 years of IT Service Desk experience.Strong English communication and call handling skills.Basic AD administration and incident management experience.
 
 
 Behavioral Attributes:Strong communication, listening, and customer service orientation.Self-motivated, team player, adaptable to ambiguity and fast-paced environments.Willingness to work flexible hours based on business needs.
</div>

IT Service Desk Engineer

Vyapar

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
 </li>
 <li>
 Follow up customer calls wherever is necessary.
 </li>
 <li>
 Explain product features, pricing, and benefits to interested customers.
 </li>
 <li>
 Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
 </li>
 <li>
 Attend mandatory training sessions to stay updated on product or company policy changes.
 </li>
 <li>
 Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
 </li>
 <li>
 Follow established processes and procedures to maintain service quality.
 
 
 </li>
 </ul>
 About Company: We are a technology and innovation company in the fintech space, delivering business accounting software to micro, small, &amp; medium enterprises (MSMEs). With more than 5 million users across 140 countries, we are one of the fastest-growing companies in this space. We take the complexity out of invoicing, inventory management, &amp; accounting, making it so simple that small businesses can spend less time on manual bookkeeping and more time focusing on areas of business that matter.
</div>

Customer Service Associate in Bangalore

Olympus Corporation

<div>
 
 
 Purpose of Role -
 
 
 
 
 
 
 The Senior Integration Consultant is a technical specialist ensuring the seamless integration of systems and technologies within Olympus. The role ensures that APIs, interfaces, and data flows are properly designed, developed and operated on Olympus&rsquo; integration platforms. Furthermore, the role is responsible for integration requirements capture, consulting in selecting the appropriate integration approach and techniques, integration platform configuration and technical support provision. The Integration Consultant works closely with Integration Architects, Solution Architects, Business Analysts, Software Engineers, external delivery partners, and software vendors.
 
 
 
 
 
 
 Primary Duties and Responsibilities -
 
 
 
 
 
 
 
 Integration Delivery Management
 
 
 <ul>
 <li>
 Consult on how to efficiently integrate data and orchestrate business processes between Olympus&rsquo; applications as well as integrating external partners and customers
 </li>
 <li>
 Lead integration projects and integration engineering teams of different size
 </li>
 <li>
 Contribute to the planning and onboarding of integration projects, defining necessary interfaces, providing effort estimations, and onboarding integration partners.
 </li>
 <li>
 Design, develop, and deploy integration solutions within Olympus&rsquo; architectural principles, standards, and guardrails.
 </li>
 <li>
 Provide integration environment technical knowledge and experience during planning, execution, and management of integration projects.
 </li>
 <li>
 Follow the IT Service Management (ITSM) processes and contribute to the daily integration support activities to minimize downtime and resolve integration issues within defined SLAs.
 </li>
 <li>
 Manage the change process associated with integration, ensuring that all stakeholders are on board and that the transition is as smooth as possible.
 </li>
 <li>
 Drive the status reporting of integration activities, highlighting any risks, issues and blockers to progress.
 </li>
 <li>
 Guide the resolution of system integration issues and assist in troubleshooting integration errors.
 </li>
 </ul>
 
 
 
 
 
 Application Management
 
 
 <ul>
 <li>
 Drive the configuration as a specialist for the assigned integration platforms and supporting applications.
 </li>
 <li>
 Provide delivery support for the implementation of APIs and interfaces, and ensure software testing and quality assurance before go-live.
 </li>
 <li>
 Provide troubleshooting support, actively pursue issue resolution and manage 2nd and 3rd level support.
 </li>
 <li>
 Create and maintain relevant documentation, such as integration diagrams, interface specifications, interface catalog, developer guidelines and operational handbooks.
 </li>
 <li>
 Identify opportunities for continuous improvement aligned with the stakeholders needs.
 </li>
 <li>
 Share integration insight with stakeholders, prepare recommendations and action plans based on current application usage, technology trends and best practices, to drive successful outcomes.
 </li>
 <li>
 Develop the business case and budget for the assigned integration platforms and applications, including enhancement and efficiency improvements.
 </li>
 <li>
 Create, implement, maintain, review and test the IT Service Continuity Management (ITSCM) and Disaster Recovery (DR) plans for the integration platforms and collaborate with stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Collaborate closely with internal stakeholders to deliver integration-related projects, provide technical consultancy support, and gather business requirements, translating them into integration solutions.
 </li>
 <li>
 Consult on integration options and provide enablement, guidance and support to stakeholders.
 </li>
 <li>
 Actively gather and manage stakeholder feedback to generate a constant learning process.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Solution architecture - Develop solution architectures , considering alternative architectures and the trade-offs in cost, performance and scalability. Support projects or change initiatives through the preparation of technical plans and application of design principles and standards.
 </li>
 <li>
 Integration development management - Deliver systems development projects which support the organization's objectives and plans. Monitors and reports on the progress of development projects
 </li>
 <li>
 Integration design - Design system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Create multiple design views to address the concerns of the different stakeholders and produce detailed design specifications to form the basis for the construction of systems.
 </li>
 <li>
 Systems integration and build - Define and advise on the configuration of system components, collaborate with technical teams to develop and agree system integration plans, produce software build and configure the hardware and software environments. Design, perform and report results of integration testing.
 </li>
 <li>
 Continuity management - Contribute to the development and test the continuity management plans. Ensure that documentation of business continuity and disaster recovery plans are up to date and fit for purpose.
 </li>
 <li>
 Application support - Maintain application support processes, and check that all requests for support are dealt with according to agreed procedures. Carry out agreed applications maintenance tasks and resolve issues, collect performance statistics and reports.
 </li>
 <li>
 Programming/software development - Design, code, verify, test, document, amend and refactor moderately complex programs/scripts, applying agreed standards and tools, to achieve well-engineered outcomes. Monitor and report on progress. Identify issues related to software development activities and propose practical solutions to resolve them.
 </li>
 <li>
 Integration Platform management - Monitor capacity, performance, availability and other operational metrics and take appropriate action to remediate.
 </li>
 <li>
 Availability management - Investigate all breaches of availability targets and service non-availability and initiate remedial activities. Ensure that services and components meet and continue to meet all of their agreed performance targets and service levels.
 </li>
 </ul>
 
 
 
 
 
 Other Competencies (Behavioral, Leadership)
 
 
 <ul>
 <li>
 Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
 </li>
 <li>
 Cultivates innovation - Creating new and better ways for the organization to be successful.
 </li>
 <li>
 Drives results - Consistently achieving results, even under tough circumstances.
 </li>
 <li>
 Decision quality - Making good and timely decisions that keep the organization moving forward.
 </li>
 <li>
 Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
 </li>
 <li>
 Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
 </li>
 <li>
 Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
 </li>
 <li>
 Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
 </li>
 <li>
 
 
 </li>
 </ul>
 
 
 MINIMUM QUALIFICATIONS
 
 
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science or a related field (or equivalent and related experience preferred).
 </li>
 <li>
 Certification in MuleSoft and SAP BTP Integration Suite is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience as an Integration Engineer, Integration Consultant or in a similar role.
 </li>
 <li>
 Experience in the development and the customization of integration solutions using APIs and Event Driven Architecture
 </li>
 <li>
 Specialized experience in working in integration projects with a strong focus on integration-specific tasks such as designing, implementing, and managing integration solutions across various systems and platforms.
 </li>
 <li>
 Experience in the MedTech industry, either in a Consulting Company or directly in a Life Science Healthcare Company preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong knowledge in Integration Platforms and API Management (preferably MuleSoft, SAP BTP Integration Suite and SAP Process Orchestration),
 </li>
 <li>
 Solid experiences with different integration technologies like APIs, web services, ETL, and further data integration techniques.
 </li>
 <li>
 Sound understanding of integration architecture and interface design patterns, security and data privacy.
 </li>
 <li>
 Proven experience in managing integration projects from demand intake to completion, ensuring timely and successful project outcomes.
 </li>
 <li>
 Sound knowledge in SAP integration technologies like OData, IDOC, RFC as well as with Salesforce.com integration patterns
 </li>
 <li>
 Demonstrable business and tech acumen.
 </li>
 </ul>
 
 
</div>

Senior Integration Consultant

Explore 491+ Technical support specialist in Mangaluru India this November. Find roles across top companies and apply now to boost your career.

491 technical support specialist jobs IN Mangaluru India

Analyst

Associate Support Analyst [T500-21111]

Analyst

Senior Analyst

IT Service Desk Engineer

Customer Service Associate in Bangalore

Senior Integration Consultant