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technical support technician

Global Technology Solutions Ltd.

<div>
 
 
 Junior IT Support Technician &ndash; Service Delivery &amp; Infrastructure Exposure
 
 
 
 
 (On-Site End User Support | Global IT Environment)
 
 
 
 
 
 
 
 Contract Length:
 
 12 months
 
 
 
 Rate:
 
 $250 USD per month
 
 
 
 Location:
 
 Karachi, Pakistan (on-site)
 
 
 
 Working Pattern:
 
 Full-time, Monday to Friday
 
 
 
 Start Date:
 
 ASAP / To be agreed
 
 
 
 
 
 Role Overview
 
 
 We are seeking a
 
 Junior IT Support Technician
 
 to provide hands-on, on-site support for end-user technology services in
 
 Karachi
 
 , while supporting local IT service delivery within a
 
 structured, global IT organisation
 
 .
 
 
 Alongside day-to-day technical support, this role offers
 
 practical exposure to service delivery management, infrastructure operations, project activity, and ITIL-aligned processes
 
 , working closely with central IT teams and local stakeholders.
 
 
 This role is ideal for someone early in their IT support career who wants to build strong technical fundamentals
 
 and
 
 understand how enterprise IT services are delivered, governed, and measured.
 
 
 Key Responsibilities
 
 
 On-Site End-User &amp; Workplace Technology Support
 
 <ul>
 <li>
 Provide desk-side and on-site support for laptops, peripherals, printers, and meeting-room technology.
 </li>
 <li>
 Troubleshoot basic hardware, software, and connectivity issues.
 </li>
 <li>
 Support meetings and events with setup and connectivity checks.
 </li>
 <li>
 Assist with hardware refreshes and device rollouts under guidance from central IT teams.
 </li>
 </ul>
 
 Service Delivery Management (Supported / Developmental)
 
 <ul>
 <li>
 Support local IT service delivery activities in line with defined
 
 ITIL frameworks and processes
 
 .
 </li>
 <li>
 Ensure incidents and requests are logged accurately to support
 
 KPI and SLA tracking
 
 .
 </li>
 <li>
 Assist service delivery leads by highlighting recurring issues, service risks, and user experience trends.
 </li>
 <li>
 Follow defined escalation paths to support service continuity.
 </li>
 </ul>
 
 IT Infrastructure Management (Exposure)
 
 <ul>
 <li>
 Act as on-site &ldquo;hands and eyes&rdquo; for central infrastructure teams.
 </li>
 <li>
 Assist visiting engineers and third-party vendors with site access and coordination.
 </li>
 <li>
 Support basic infrastructure checks and issue identification under instruction.
 </li>
 </ul>
 
 Project Management &amp; Change Support
 
 <ul>
 <li>
 Support local coordination of IT projects, upgrades, and change initiatives.
 </li>
 <li>
 Assist with rollout activity, user communications, scheduling, and readiness checks.
 </li>
 <li>
 Track assigned actions and progress as directed by project or service delivery leads.
 </li>
 </ul>
 
 Stakeholder Management &amp; Team Support
 
 <ul>
 <li>
 Act as a professional, approachable on-site point of contact for users, vendors, and central IT teams.
 </li>
 <li>
 Build effective working relationships with local stakeholders.
 </li>
 <li>
 Support team leads by sharing insights from day-to-day support activity.
 </li>
 <li>
 Demonstrate
 
 early team-leadership behaviours
 
 through reliability, communication, and ownership of assigned tasks.
 </li>
 </ul>
 
 Documentation, Process &amp; Compliance
 
 <ul>
 <li>
 Maintain accurate records of issues, actions taken, and outcomes.
 </li>
 <li>
 Follow established IT procedures, security policies, and working practices.
 </li>
 <li>
 Encourage use of approved tools, self-service resources, and standard processes.
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 Essential
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in IT support, help desk, or end-user support roles.
 </li>
 <li>
 Basic understanding of workplace technology and end-user devices.
 </li>
 <li>
 Comfortable providing face-to-face, on-site support.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Ability to follow structured processes and escalation paths.
 </li>
 <li>
 Willingness to work on-site in Karachi.
 </li>
 </ul>
 
 
 Desirable (Not Essential)
 
 
 <ul>
 <li>
 Exposure to ITIL-based environments or ticketing systems.
 </li>
 <li>
 Experience supporting project or rollout activity.
 </li>
 <li>
 Interest in developing skills in service delivery, infrastructure, or IT operations.
 </li>
 </ul>
 
 What This Role Offers
 
 <ul>
 <li>
 Competitive local contract rate.
 </li>
 <li>
 Hands-on experience in a
 
 global, enterprise IT environment
 
 .
 </li>
 <li>
 Structured exposure to:
 </li>
 <li>
 Service Delivery Management
 </li>
 <li>
 IT Infrastructure Operations
 </li>
 <li>
 ITIL Frameworks &amp; Processes
 </li>
 <li>
 KPI &amp; SLA-driven service models
 </li>
 <li>
 Project and change activity
 </li>
 <li>
 Stakeholder engagement and early leadership behaviours
 </li>
 <li>
 A strong foundation for progression into:
 </li>
 <li>
 Senior IT Support roles
 </li>
 <li>
 Service Desk / Workplace Technology positions
 </li>
 <li>
 IT Operations or Service Delivery support roles
 </li>
 </ul>
 
 Summary
 
 
 This is a
 
 junior on-site IT support role with real enterprise exposure
 
 , offering early-career professionals the opportunity to develop technical capability while gaining insight into how global IT services are delivered and managed.
 
</div>

Junior IT Support Technician

Logon Broadband Pvt Ltd

Technical Support Network EngineerInternet Service Provider CompanyDealers Technical Support Regarding Internet issues Job Description:Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 30th December, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs.40,000.00 - Rs.55,000.00 per monthJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Technical Support Network Engineer

Appfiniti Technologies Solution

end usersJob OverviewWe are looking for an experienced, customer-focused Technical Support Engineer to provide frontline technical support, to clients. The ideal candidate will have strong troubleshooting skills, a solid understanding of networking fundamentals, and hands-on experience supporting Windows and macOS environments. This role requires timely issue resolution, clear communication, and collaboration with internal IT teams to ensure high customer satisfaction.Key Responsibilities<ul><li>Provide first-level technical support to customers via email, phone, and chat in a timely and professional manner.</li><li>Diagnose and resolve basic to intermediate hardware, software, and network-related issues.</li><li>Assist users with software installation, configuration, account setup, and system usage.</li><li>Install, configure, and maintain computer systems, networks, and peripheral devices.</li><li>Manage user access and permissions using Active Directory.</li><li>Perform routine system maintenance, updates, backups, and antivirus checks to ensure security and data integrity.</li><li>Escalate complex or unresolved issues to higher-level support teams with proper documentation and troubleshooting details.</li><li>Maintain accurate records of customer interactions, resolutions, and technical knowledge in the ticketing system or knowledge base.</li><li>Follow up with customers to confirm issue resolution and ensure satisfaction.</li><li>Adhere to defined SLAs, response times, resolution targets, and quality standards.</li><li>Collaborate with team members to improve IT processes, documentation, and overall support efficiency.</li><li>Provide basic andidance or training to end users to enhance their technical understanding.</li><li>Stay up to date with relevant technologies, products, and troubleshooting techniques.</li><li>Share feedback with management regarding recurring issues, trends, and improvement opportunities.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related field.</li><li>Minimum 2 years of experience in a technical support or helpdesk role.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Hands-on experience with Windows and macOS operating systems.</li><li>Experience supporting Microsoft 365 and Google Workspace.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong customer-service mindset with attention to detail.</li><li>Effective English communication skills, both written and verbal.</li><li>Ability to explain technical concepts clearly to non-technical users.</li></ul>Preferred Qualifications<ul><li>Relevant certifications such as CompTIA, Microsoft, or Cisco.</li><li>Prior experience working in a support environment with defined SLAs.</li></ul>Why Join Us?<ul><li>Opportunity to work in a professional, growth-oriented IT environment.</li><li>Hands-on exposure to diverse technologies and real-world technical challenges.</li><li>Collaborative team culture with learning and development opportunities.</li></ul>To apply, please drop your resume here: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Experienced Technical Support Engineer

Cronysoft

At CronySoft, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled Technical Support Engineer to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.Job description<ul><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li>Ability to communicate in English (Fluently)</li></ul>Location: Sharah-e-Faisal ( Company profile - https://shorturl.at/eArh6 )Shift Timings:4:00 PM to 1:00 AM 7:00 PM to 4:00 AM 1:00 AM to 10:00 AM (5 days a week)Job Type: Full-timeLanguage:<ul><li>English Speaking Fluency? (Required)</li><li>American Accent? (Required)</li></ul>Work Location: In person

Technical Support Engineer

Internet Technical Support Engineer (Male)Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 25th November, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Internet Technical Support Engineer

Strugbits (PVT.) LTD

Job Summary: We are looking for a proactive IT Technician with 2&ndash;3 years of relevant experience to manage and support our IT infrastructure. The role involves troubleshooting hardware/software issues, maintaining networks, and providing user support to ensure smooth daily operations.Key Responsibilities:<ul><li>Install, configure, and maintain computer systems, networks, and software.</li><li>Troubleshoot and resolve hardware, software, and connectivity issues.</li><li>Provide technical support and training to staff.</li><li>Manage user accounts, data backups, and system security.</li><li>Ensure regular updates, patches, and IT documentation.</li></ul>Requirements:<ul><li>2&ndash;3 years of proven experience in IT support or technician role.</li><li>Strong knowledge of computer systems, networking, and cybersecurity basics.</li><li>Good problem-solving and communication skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthExperience:<ul><li>relevant : 2 years (Required)</li></ul>Work Location: In person

IT Technician

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Explore 1302+ Technical support technician in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.

1302 technical support technician jobs IN Karachi Pakistan

Junior IT Support Technician

Technical Support Network Engineer

Experienced Technical Support Engineer

Technical Support Engineer

Internet Technical Support Engineer

IT Technician

Technical Support Engineer