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technical support technician

Imtiaz Group (SMC Private) Ltd.

<p><b>Store Location: Lahore</b></p><p><b>Job Responsibilities:</b></p><ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul><p>Work Location: In person</p>

IT Support

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
The Division</div></div><div><div>
RBRO Solutions is a CORA Legal Group software company that provides best of breed products to the legal and corporate legal markets. Come and work with a modern agile team working with the latest and greatest technologies in a to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible.</div></div><div><div>
Division Link: <div>https://www.rbrosolutions.com/</div></div></div><div><div><br>
The Position:</div></div><div><div>
The Technical Support Analyst (TSA) is a core role in the Customer Success &amp; Support department. This individual is a member of the Support Team which investigates and resolves reported client issues and builds strong client relationships that positively promotes the organization. This individual will be responsible for providing technical support for a wide range of products to our customers, escalating customer inquiries effectively, collecting customer feedback, and sharing customer feedback with other internal groups.</div></div><div></div><div><div><br>
Accountabilities &amp; Responsibilities:</div></div><div><ul><li>Provide post-sales support for iManage software products and RBRO software products to clients</li></ul></div><div><ul><li>Serve as a subject matter expert for broad and complex technical issues, providing first call resolution through phone and email support channels</li></ul></div><div><ul><li>Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating as appropriate.</li></ul></div><div><ul><li>Log all cases and case activity in the case management system. Develop a strong working knowledge of the organization&rsquo;s software and processes.</li></ul></div><div><ul><li>Provide &ldquo;on call&rdquo; support on a rotating basis</li></ul></div><div><ul><li> Identify opportunities to improve or automate repetitive tasks</li></ul></div><div><ul><li> Assist the organization to better serve our clients using your knowledge and insight of our clients&rsquo; requirements and needs</li></ul></div><div><ul><li>Perform various other duties as assigned</li></ul></div><div></div><div><div><br>
Qualifications:</div></div><div><ul><li>Postsecondary education in Information Technology, Computer Science or another relevant field</li></ul></div><div><ul><li>Over 3 years of proven experience directly resolving technical issues via e-mail and telephone</li></ul></div><div><ul><li>Comprehensive understanding of Windows OS environments</li></ul></div><div><ul><li>Strong understanding of SQL Server administration or scripting</li></ul></div><div><ul><li>Strong general understanding of computer systems, mobile devices and other technologies</li></ul></div><div><ul><li>Functional understanding of change and release management</li></ul></div><div><ul><li>Experience with remote desktop applications and screen-share software (eg. MS Teams).</li></ul></div><div><ul><li>Experience with providing step-by-step technical help, both written and verbal</li></ul></div><div><ul><li>Certification in iManage Work, and Microsoft technologies such as Windows, Azure, or similar technologies is preferred</li></ul></div><div><ul><li>Experience with the legal industry is preferred</li></ul></div><div><ul><li>Experience with accounting software is preferred</li></ul></div><div><div><br>
Personal Traits :</div></div><div><ul><li>Logical analyst with good attention to detail and strong technical skills and expertise</li></ul></div><div><ul><li>Dedicated advocate who keeps customers as a top priority when making all business decisions</li></ul></div><div><ul><li>Innovative problem solver who works well under pressure</li></ul></div><div><div>
&bull; Enthusiastic and independent contributor with good planning and time management ability &bull; Excellent verbal and written communicator with effective interpersonal skills</div></div><div><ul><li>Passionate technical learner keen to experiment with and adopt new methods</li></ul></div><div></div><div><div><br>
Workshift</div></div><div><ul><li> 9 AM to 5 PM Eastern Standard Time</li></ul></div><div><ul><li> Willing to work weekends (if required)</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Analyst

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div><br>
</div>
<h3 class="jobSectionHeader"><b>About the Role:</b></h3>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Internet requirement of at least 30 Mbps wired internet connection</li>
</ul>
<p>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</p><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Technical Support Specialist

Fazmec snc

<p>Mekex Innovation/Fazmec snc is an engineering company specialized in the supply of complete mechanical projects made according to customer specifications. The uniqueness of our work is based on the integration between engineering and mechanical design; Our team is able to follow every phase of development of a mechanical project, from preliminary studies, to workshop drawings, up to documentation related to new products.</p><p>Job Description: We are looking for a <b>Technical &amp; Digital Support Assistant</b> to manage IT systems, digital tools, and workflow automation in our Pakistan office, ensuring smooth day-to-day technical operations and seamless collaboration with our Italy headquarters.</p><p><b>Key Responsibilities</b></p><p><b>Hardware &amp; System Support</b></p><ul><li>Purchase, set up, and maintain computers, peripherals, and accessories.</li><li>Handle system upgrades, antivirus updates, and hardware troubleshooting.</li><li>Maintain an updated inventory of all company hardware and configurations.</li><li>Liaise with vendors for repairs, warranties, and new purchases.</li></ul><p><b>Software &amp; Tool Management</b></p><ul><li>Search, test, and evaluate open-source or licensed software for engineering use.</li><li>Install and configure software tools (SolidWorks, Inventor, CAD utilities, etc.).</li><li>Troubleshoot installation or performance issues.</li><li>Maintain documentation for installations, versions, and licenses.</li></ul><p><b>Microsoft 365 &amp; Power Automate</b></p><ul><li>Manage user accounts, passwords, and permissions.</li><li>Support daily collaboration through SharePoint, OneDrive, and Teams.</li><li>Develop simple <b>Power Automate workflows</b> to automate internal tasks (notifications, file handling, approvals, etc.).</li><li>Maintain a record of active automation flows and coordinate updates with the Italy team.</li></ul><p><b>Website &amp; Digital Support</b></p><ul><li>Update company website content (text, images, team updates, job posts, etc.).</li><li>Coordinate with the Italy team or external developers for website changes or improvements.</li><li>Ensure company contact, portfolio, and project pages remain current.</li><li>Support basic LinkedIn or digital posting tasks when required.</li></ul><p><b>Operations &amp; Coordination Support</b></p><ul><li>Assist in procurement of software, hardware, and online tools.</li><li>Maintain organized digital records of purchases, renewals, and warranties.</li><li>Help with new employee onboarding (system setup, email, and software access).</li><li>Maintain structure and naming consistency on shared drives and SharePoint.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in IT or technical/digital support.</li><li>Strong understanding of Windows OS, installations, and troubleshooting.</li><li>Ability to find and evaluate open-source software solutions.</li><li>Basic understanding of website management (e.g., WordPress or CMS).</li><li>Good English communication and documentation skills.</li><li>Eagerness to learn <b>Microsoft Power Automate</b> for workflow automation.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with Hardware, Microsoft 365 Admin Center, SharePoint, or Power Automate.</li><li>Familiarity with CAD environments or license management.</li><li>Basic knowledge of HTML or content updates in WordPress.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Specialist

Traditions by Saleem Fabrics

<p><b>IT Intern &ndash; Job Description</b></p><p>We are looking for a motivated IT Assistant to assist our IT department in maintaining and supporting daily technology operations across all branches.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in maintaining IT infrastructure including LAN/WAN, POS systems, and CCTV surveillance.</li><li>Support in diagnosing and resolving hardware, software, and basic network issues.</li><li>Help coordinate with external vendors for equipment maintenance and system upgrades.</li><li>Provide basic support for firewall and VPN configuration and monitoring.</li><li>Perform data entry and assist users in Oracle modules under supervision.</li><li>Help document IT procedures, system updates, and workflow changes.</li><li>Assist in creating and updating Excel-based performance dashboards.</li><li>Maintain records of IT assets, software licenses, and service logs.</li><li>Provide remote support using tools like TeamViewer and AnyDesk.</li><li>Learn and support basic tasks like software installation, system setup, and troubleshooting.</li><li>Manage multiple tasks and assist with day-to-day IT support activities as needed.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Technical Support Assistant

ClearPath Orthodontics

<p><b>Job Title:</b> CAD/ CAM Expert (Dental Technologist/Dental Technician)</p><p><b>Location:</b> Johar Town Lahore, Pakistan</p><p><b>About Us:</b><br/>ClearPath Orthodontics is seeking a skilled Dental Technologist/Dental Technician to join our CAD/CAM department. We specialize in providing high-quality orthodontic solutions and are committed to innovation and excellence.</p><p><b>Job Summary:</b><br/>We're looking for a detail-oriented and skilled Dental Technologist/Dental Technician to work in our CAD/CAM department. The successful candidate will be responsible for designing and fabricating dental restorations and appliances using CAD/CAM technology.</p><p><b>Key Responsibilities:</b></p><ul><li>Design and fabricate dental restorations and appliances using CAD/CAM software and equipment</li><li>Collaborate with dentists and orthodontists to ensure accurate and high-quality output</li><li>Troubleshoot and resolve technical issues with CAD/CAM equipment and software</li><li>Maintain a clean and organized work environment, adhering to safety protocols</li><li>Stay up-to-date with the latest advancements in CAD/CAM technology and dental materials</li></ul><p><b>Requirements:</b></p><ul><li>Degree: Dental Technologist/Dental Technicians</li><li>5+ years of experience in similar job role.</li><li>Experience with CAD/CAM software (e.g., 3Shape, Exocad) and equipment (e.g., milling machines, 3D printers)</li><li>Strong understanding of dental anatomy and terminology</li><li>Excellent attention to detail and problem-solving skills</li><li>Ability to work independently and as part of a team</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Collaborative and dynamic work environment</li></ul><p><b>How to Apply: hiring@clearpathortho.com </b></p><p>Job Type: Full-time</p><p>Pay: Up to Rs100,000.00 per month</p><p>Work Location: In person</p>

CAD/ CAM Expert (Dental Technologist/Dental Technician)

PakWheels

<div><p><b>Job Summary</b></p>
<p>We are looking for a detail-oriented and technically skilled Car Inspection Technician for our Vehicle Inspection Center in Lahore. The technician will be responsible for conducting comprehensive vehicle inspections to assess mechanical, electrical, body paint and safety conditions and ensure compliance with inspection standards and customer requirements.</p>
<p><b>Key Responsibilities:</b><b>
</b></p><ul><li>Conduct thorough inspections of all types of vehicles, (Sedan, SUVs, hatchback etc,) including brakes, suspension, steering, tires, lights, wipers, horns, and other safety components.</li>
<li>Check engine condition, fluid levels, leaks, and general maintenance status.</li>
<li>Use diagnostic tools (OBD scanner, battery tester, etc.) to identify faults or errors.</li>
<li>Document findings accurately on inspection forms or digital systems.</li>
<li>Explain inspection results to customers and recommend necessary repairs or maintenance.</li>
<li>Follow standard inspection checklists and company SOPs.</li>
<li>Maintain cleanliness and organization of inspection bays and equipment.</li>
<li>Report serious issues or safety risks to the Supervisor or Branch Manager immediately.</li>
<li>Assist in calibration, basic maintenance, and safe handling of inspection tools.</li>
<li>Maintain a professional attitude and ensure excellent customer interaction during the inspection process</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>Matric / Intermediate / Diploma in Auto Mechanics, Auto Electrician, or related technical field.</li>
<li>1&ndash;3 years of experience in vehicle inspection, maintenance, or diagnostics.</li>
<li>Working knowledge of vehicle systems (engine, suspension, brakes, electrical, etc.)</li></ul></div>

Car Technician

Explore 1510+ Technical support technician in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.