receptionist

telephone operator

data entry operator

customer service executive Jobs in Doha Qatar

customer service executive

outlet supervisor - arabic speaker Jobs in Doha Qatar

outlet supervisor - arabic speaker

telephone exchange operator

Fairmont Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Promptly and courteously handle all incoming calls following established telephone etiquette.
  </li>
  <li>
   Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
  </li>
  <li>
   Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
  </li>
  <li>
   Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
  </li>
  <li>
   Manage wake-up calls, ensuring both accuracy and punctuality
  </li>
  <li>
   Record guest preferences, service interactions, and incidents in the appropriate systems
  </li>
  <li>
   Handle in-room dining orders and assist with coordination of guest-facing services as needed
  </li>
  <li>
   Uphold guest confidentiality and data privacy at all times
  </li>
  <li>
   Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
  </li>
  <li>
   Excellent written and spoken English. Additional languages are advantageous
  </li>
  <li>
   Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
  </li>
  <li>
   Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
  </li>
  <li>
   A genuine passion for exceptional guest service and a track record of surpassing expectations
  </li>
  <li>
   Strong multitasking skills, good judgment, and composure in a high-paced environment
  </li>
 </ul>
</div>


Telephone Operator

City Centre Rotana Doha

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Receive each guest call in a professional and friendly manner
  </li>
  <li>
   Maintain effective communication with all related department to ensure smooth service delivery
  </li>
  <li>
   Handle every query in a polite and courteous manner and exceed guest expectations
  </li>
  <li>
   Ensure guests are greeted by name upon calling as per the Rotana Standard
  </li>
  <li>
   Maintain an up to date knowledge of the hotel and local services
  </li>
  <li>
   Maintain an awareness of guest profile through the Opera guest profile system
  </li>
  <li>
   Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
  </li>
  <li>
   Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
  </li>
  <li>
   Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  </li>
  <li>
   Take messages for guests and management as per the required standard
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Job
 <br/>
 <br/>
 Taking Responsibility
 <br/>
 <br/>
 Recognizing Differences
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Teamwork
</div>


Radisson Hotel Group

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><ul><li><br>
Provides courteous service to customers by operating the switchboard according to</li></ul><p>
 standards.</p><ul><li>Communicates clearly and courteously.</li><li>Demonstrates fluency in the use of equipment.</li><li>Transfers incoming calls promptly to the appropriate extension.</li><li>Assists customers make long distance calls by instructing them on the appropriate</li></ul><p>
 procedures and/or placing calls for them.</p><ul><li>Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>Provides courteous, prompt and accurate inter-hotel communications to staff and</li></ul><p>
 customers.</p><ul><li>Takes and delivers accurate and complete messages.</li><li>Ensures customer is awakened as requested by accepting, recording and executing</li></ul><p>
 wake-up calls.</p><ul><li>Communicates with authorised employees by using paging system and/or radio.</li><li>Follows established hotel security and safety policies as required.</li><li>Identifies and forwards incoming faxes, customer mail, packages and messages</li></ul><p>
 promptly.</p><ul><li>Prepares lists and reports as requested.</li><li>Checks the daily arrival list.</li><li>Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul><b><br>
Qualifications</b><ul><li><p><br>
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.</p></li><li><p>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</p></li><li><p>
Strong ability to manage multiple calls and prioritize effectively.</p></li><li><p>
Age range: 25 to 35 years old.</p></li><li><p>
Skilled in resolving customer inquiries and complaints promptly and courteously.</p></li><li><p>
Familiar with telephone systems, call routing, and basic office software.</p></li><li><p>
Capable of working well under pressure in a fast-paced environment.</p></li><li><p>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</p></li></ul><b><br>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

<div>
 <p>
  Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
  <br/>
  <br/>
  <br/>
  <br/>
  People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  *Provides courteous service to customers by operating the switchboard according to
  <br/>
  <br/>
 </p>
 <p>
  standards.
  <br/>
  <br/>
 </p>
 <p>
  *Communicates clearly and courteously.
  <br/>
  <br/>
 </p>
 <p>
  *Demonstrates fluency in the use of equipment.
  <br/>
  <br/>
 </p>
 <p>
  *Transfers incoming calls promptly to the appropriate extension.
  <br/>
  <br/>
 </p>
 <p>
  *Assists customers make long distance calls by instructing them on the appropriate
  <br/>
  <br/>
 </p>
 <p>
  procedures and/or placing calls for them.
  <br/>
  <br/>
 </p>
 <p>
  *Responds to customer questions regarding the hotel, in-house facilities and local events.
  <br/>
  <br/>
 </p>
 <p>
  *Provides courteous, prompt and accurate inter-hotel communications to staff and
  <br/>
  <br/>
 </p>
 <p>
  customers.
  <br/>
  <br/>
 </p>
 <p>
  *Takes and delivers accurate and complete messages.
  <br/>
  <br/>
 </p>
 <p>
  *Ensures customer is awakened as requested by accepting, recording and executing
  <br/>
  <br/>
 </p>
 <p>
  wake-up calls.
  <br/>
  <br/>
 </p>
 <p>
  *Communicates with authorised employees by using paging system and/or radio.
  <br/>
  <br/>
 </p>
 <p>
  *Follows established hotel security and safety policies as required.
  <br/>
  <br/>
 </p>
 <p>
  *Identifies and forwards incoming faxes, customer mail, packages and messages
  <br/>
  <br/>
 </p>
 <p>
  promptly.
  <br/>
  <br/>
 </p>
 <p>
  *Prepares lists and reports as requested.
  <br/>
  <br/>
 </p>
 <p>
  *Checks the daily arrival list.
  <br/>
  <br/>
 </p>
 <p>
  *Practices &lsquo;Yes I Can&rsquo; attitude.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Excellent communication skills&mdash;clear, courteous, and professional on the phone.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Strong ability to manage multiple calls and prioritize effectively.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Age range: 25 to 35 years old.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Skilled in resolving customer inquiries and complaints promptly and courteously.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Familiar with telephone systems, call routing, and basic office software.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Capable of working well under pressure in a fast-paced environment.
    <br/>
    <br/>
   </p>
  </li>
  <li>
   <p>
    Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
    <br/>
    <br/>
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Why Join Radisson Hotel Group?
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Live the Magic of Hospitality -
  </strong>
  Be part of a team that creates
  <strong>
   exceptional experiences and memorable moments
  </strong>
  every day. Let your
  <strong>
   Yes I Can!
  </strong>
  spirit shine as you bring hospitality to life.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Build a Great Career -
  </strong>
  No matter your background or experience, we invest in your
  <strong>
   growth, learning, and career development
  </strong>
  &mdash;helping you reach your full potential.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Experience the Team Spirit -
  </strong>
  Join a workplace that&rsquo;s
  <strong>
   inclusive, fun, and meaningful
  </strong>
  . We celebrate diversity, support one another and foster a sense of belonging through our
  <strong>
   Employee Resource Groups and inclusion initiatives
  </strong>
  .
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Lead with Your Ambition -
  </strong>
  Your ideas, passion and drive matter! We empower you to
  <strong>
   make a difference
  </strong>
  &mdash;in hospitality, your community and beyond.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Enjoy Global &amp; Local Perks -
  </strong>
  No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Join us in shaping the future of hospitality!
  </strong>
  If you&rsquo;re ready to
  <strong>
   bring your talent, energy, and passion
  </strong>
  , we&rsquo;d love to hear from you.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Apply now and let&rsquo;s make every moment matter.
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  We welcome applicants from all
  <strong>
   backgrounds, abilities, and experiences
  </strong>
  . If you need any adjustments during the application process, please let us know.
 </p>
</div>


Crowne Plaza Hotel

<div><p>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We&rsquo;re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha &ndash; The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.</p>
<p><b>
Your day-to-day:</b></p>
<ul><li>Handle Incoming Calls, handle In-house calls.
</li></ul><ul><li>Taking written messages for hotel guests; transferring guests to voice mail to leave a message as well as retrieving guests&rsquo; voice messages.
</li></ul><ul><li>Be able to lodge guests&rsquo; requests for Wake up calls, set the console and give the wake-up call, deal with unanswered wake-up calls</li></ul>
<ul><li>Be able to handle guest requests in terms of DND, privately registered guests, and Function room telephones.
</li></ul><ul><li>Be well versed in General hotel information, and knowledgeable about Speed Dial extension.
</li></ul><ul><li>Be able to handle security issues such as Fire alarm procedures, calling the house doctor, Bomb threats, and Guest/ Staff confidentiality.
</li></ul><ul><li>Assist with guest complaints
</li></ul><ul><li>Receive each guest call in a professional and friendly manner</li></ul>
<ul><li>Govern overnight tasks such as daily reports for all departments and line checks, pulse control reports; and communicating guest requests to the overnight runner.
</li></ul><ul><li>Be able to respond to crisis situations; running the operation manually when Opera crashes and applying the contingency plan in case the switchboard crashes.</li></ul>
<p>
</p><p><b>What we need from you:</b></p>
<ul><li>Minimum 1 &ndash; 2 years in a similar role.
</li></ul><ul><li>Effectively communicate with employees and guests
</li></ul><ul><li>Ability to work multiple shifts including night shift.</li></ul>
<ul><li>Multitask and prioritize departmental functions
</li></ul><ul><li>Maintain confidentiality of information
</li></ul><ul><li>Show initiative in anticipating guest or operational needs</li></ul>
<ul><li>Be proactive and use good judgment when dealing with challenging situations</li></ul>
<ul><li><b>Good command of English Language and Arabic.</b></li></ul>
<ul><li>Flexibility to respond to a range of different work situations</li></ul>
<p>
</p><p><b>What you can expect from us:</b></p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Telephone Operator - Arabic Speaking

MEEZA QSTP

<div>
 <p>
  <strong>
   Service Desk Analyst
  </strong>
 </p>
 <p>
  The primary responsibilities of the Service Desk Analyst:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Functional Responsibilities:
 </p>
 <ul>
  <li>
   Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
  </li>
  <li>
   Provide telephone and email support for clients and users.
  </li>
  <li>
   Proactively monitor support mailboxes and log in to the system.
  </li>
  <li>
   Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
  </li>
  <li>
   Create, document, and review work instructions to help deal with similar incidents and requests.
  </li>
  <li>
   Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
  </li>
  <li>
   Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
  </li>
  <li>
   Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
  </li>
  <li>
   Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
  </li>
  <li>
   Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills &amp; Experience
  </strong>
 </p>
 <p>
  Academic &amp; Professional Qualifications:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
  </li>
 </ul>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving abilities to diagnose and resolve customer issues.
  </li>
  <li>
   Excellent written and verbal communication skills, with a keen focus on effective customer service.
  </li>
  <li>
   Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
  </li>
  <li>
   Hands-on experience with Microsoft Operating Systems and the Office suite.
  </li>
  <li>
   Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
  </li>
  <li>
   Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
  </li>
  <li>
   Knowledge of fundamental IT security principles.
  </li>
  <li>
   Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
  </li>
  <li>
   Proficiency in Microsoft Active Directory, Exchange, and O365.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
  </li>
 </ul>
 <p>
 </p>
</div>


Service Desk Analyst

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
To serve as the main point of contact for all internal calls and guest requests, in addition to help and correct phone faults and issues whilst, assist all Guests/Associates efficiently, professionally, courteously with enthusiasm and following up to ensure guests satisfaction with desired results.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><br>
<ul><li>
Answer all incoming calls with proper greetings and telephone etiquette standards.</li><li>
Communicates with Guests using Glowing system.</li><li>
Conduct departure calls on a daily basis to obtain guest stay experience and departure time.</li><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
Ensure that standards are maintained at a superior level on a daily basis.</li><li>
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li><li>
Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>
Resolve guest complaints, ensuring guest satisfaction.</li><li>
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</li><li>
Maintain complete knowledge of:</li><li>
Scheduled event/daily activities</li><li>
In-house groups</li><li>
Hotel extension numbers all special requests (DND, screen calls, NRG, etc.)</li><li>
Hours of operation of each outlet features and services provided by the hotel</li><li>
Set up workstation with necessary supplies and resource materials.</li><li>
Secure headset console and log onto system.</li><li>
Access all functions of the system.</li><li>
Accommodate all telephone, email, WhatsApp requests in a congenial manner within 10 minutes of request.</li><li>
Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.</li><li>
Route callers to requested guest or hotel personnel/department.</li><li>
Monitor busy lines; check back with caller on hold to update status and offer to take a message.</li><li>
Monitor unanswered lines; return to caller after rings to update status and offer to take a message.</li><li>
Take, record and relay messages accurately, completely, and legibly. Activate/deactivate guestroom messages light, accordingly, distribute hotel personnel/department messages to designated location.</li><li>
Accept, record, and deliver wake-up calls.</li><li>
Provide callers with accurate information on hotel facilities and services.</li><li>
Accept and process all guest requests for:</li><li>
Screening calls</li><li>
Do not disturb</li><li>
Call transfer/forwarding</li><li>
Conference calls</li><li>
Non-registered guest</li><li>
Access system for long distance carrier's foreign language operator.</li><li>
Assist callers with local and overseas calls.</li><li>
Monitor telephone system problems and raise Knowcross Tickets.</li><li>
Document all guest complaints or problems in Knowcross.</li><li>
Follow up to ensure completion and guest satisfaction.</li><li>
Assist in emergency situations as central communication center for hotel.</li><li>
Collect preferences daily and enter into our guest profiles.</li><li>
Ensure the use of correct verbiage and avoid using any slang language.</li><li>
Follow all LQA and Forbes standard.</li><li>
Full knowledge of using Glowing for guest communication from pre arrival, during the stay and post departure.</li><li>
All other duties as required.</li></ul></div><div></div><div><b><br>
Standard Responsibilities</b></div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;Brand Ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Display hospitality skills when dealing with guests and associates.</li><li>
Ensure high standards of personal presentation and grooming.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working at Rosewood Doha, you will have access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div></div><div><br>
<ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

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