test center manager

Pearson

<div>
 Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
 
 
 Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
 
 
 Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
 
 
 Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
 
 
 The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
 
 
 
 Our location is at
 
 
 Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000, Pakistan
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as Line manager for all test centre staff regarding employee relations, training &amp; development, absence management and performance management
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 Support the Regional Manager in recruitment issues and conduct staff interviews as required
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 Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
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 Maintain and update local site administration and documentation
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 Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
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 Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur
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 Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager
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 Create and send other reports and information as requested by the Regional Manager
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 Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate
 </li>
 <li>
 Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
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 Oversee overall day-to-day operation of the PPC and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
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 Monitor supplies inventory, and order inventory when applicable within budget guidelines
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 All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
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 All employees are also responsible for supporting and implementing the company&rsquo;s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.
 
 
 </li>
 </ul>
 
 Key Activities
 
 
 
 <ul>
 <li>
 Provide a high level of customer service in the test centres at all times
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 Ensure candidate needs are met with understanding and respect
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 Maintain professional relationships with client representatives
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 Ensure equipment is operational and test stations are free of extraneous materials
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 Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
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 Periodic download and review of examinations and test centre schedules
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 Review test schedule and prepare for candidate(s), including those that may have special needs
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 Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
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 As required, explain the test process to candidates and deal with other queries
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 Understand testing needs and procedures for each client
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 Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
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 Comply with all incident reporting and escalation procedures
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 If applicable, print and provide post-test score reports to candidates
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 If applicable, schedule appointments for possible call-in and/or walk-in candidates
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 Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues
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 Maintain own competencies in all of the systems and procedures and request training as necessary
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 Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
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 Undertake all accreditations and skills checks as required by the business
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 Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
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 Ensure all hours are recorded and authorised within Company guidelines
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 Comply with business needs on a day-to-day basis
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 Assist and support with business initiatives to maximise centre profitability
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 Perform other administrative tasks as required
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 Perform daily test centre opening and closing procedures
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 Help to ensure a clean, professional, quiet testing atmosphere in the centre
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 Undertake reasonable additional duties to ensure the smooth running of the test centre
 
 
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 </ul>
 
 Essential Experience &amp; Qualifications
 
 
 
 <ul>
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 Experience in a customer-facing role
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 Experience in coordinating and administering activities of a team
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 Strong administration and reporting skills
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 Able to function as a representative and professional contact point for internal and external stakeholders
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 Exceptional customer service skills
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 Strong communication skills both written and verbal, in both technical and functional areas
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 Able to work independently as well as part of a team
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 Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
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 Strong attention to detail and organisational skills are required
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 Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
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 PC literate, comfortable with the use of a full range of Microsoft Office and Windows applications
 
 
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 </ul>
 
 Desirable Experience &amp; Qualifications
 
 
 
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 Experience in a testing environment.
 
 
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 </ul>
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Minimum of 1 year customer service experience preferred.
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 One year supervision experience in customer service preferred.
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 High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
 </li>
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 Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
 </li>
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 Must be flexible in work hours and days.
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 Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
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 Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
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 Ability to operate a computer, fax, and telephone.
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 Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
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 Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop &amp; lift from a stooped position.
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 Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.
 
 
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 </ul>
 
 Working Arrangements
 
 
 
 <ul>
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 You will be based in one of the Pearson VUE test centres
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 Some local travel to other PPC&rsquo;s or temporary locations may be required
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 A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
 
 
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 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Test Center Operations
 
 
 
 Job Family:
 
 LEARNING
 
 &amp;
 
 CONTENT_DELIVERY
 
 
 
 Organization:
 
 Assessment &amp; Qualifications
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type:
 
 On-site
 
 
 
 Req ID:
 
 21351
</div>

Test Center Manager - Lahore, Pakistan

AmidEast

COMPANY DESCRIPTION : Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at . POSITION DESCRIPTION : Amideast seeks a highly motivated individual to join the testing team and provide testing services. The Test Center Administrator works in a professional Test Center setting and ensures the integrity of our testing services by proctoring and controlling the test center environment. RESPONSIBILITIES : <ul><li>Complete mandatory TCA training, which includes trainings and certification exams as required</li><li>Greet examinees and verify identification</li><li>Register and prepare candidate information on the Roster / Score Card</li><li>When applicable, collect candidate's biometric information (collect fingerprints)</li><li>Monitor candidates as they complete their exam</li><li>Resolve candidate issues and technical issues or report them to the appropriate supervisor</li><li>Protect security of all computer software in Test Center environment</li><li>Reboot computer servers and reset passwords when necessary</li><li>Other responsibilities include proctoring off-site testing</li><li>Count and monitor all test materials, as outlined in the Test Manual</li><li>Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance</li><li>Customer service and front desk support</li></ul> QUALIFICATIONS AND SKILLS : Required<ul><li>Bilingual (Arabic and English)</li><li>Minimum Educational level : High school Diploma</li><li>Communicate effectively with the public from a position of authority</li><li>Ability to read and interpret documents such as operational and maintenance instructions</li><li>Ability to submit detailed reports and correspondence</li><li>Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation</li><li>Capable of lifting 25 pounds</li><li>Exposure to Microsoft Windows-based computer applications</li><li>Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring</li><li>Hard worker and motivated</li><li>Excellent communication, Interpersonal and organizational skills</li><li>Customer service oriented</li><li>Leadership and supervisory skills</li><li>Detail oriented</li><li>Excellent teamwork spirit</li><li>Ability to work under pressure</li><li>Able to maintain professional demeanor and appearance</li><li>Flexibility to travel to other Emirates to conduct proctoring sessions</li><li>Flexible during days and evenings on various days and times subject to change according to demand of testing schedule</li></ul>Preferred<ul><li>One to two years customer service-related experience required</li><li>UAE driving license with own car</li><li>Bachelor's degree</li></ul>Up to 40% business travel may be needed to support test sessions as needed.This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee's Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.<img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkYznjiJEC%2b%2fJmFj3RNoBBJFr" width="0" height="0" />

Test Center Administrator (Abu Dhabi)

Randstad India

<div>
 
 We are hiring for Lab Manager, where you will manage the Test Lab with a team of techs and operators to support Product and Test Engineers in the development, product qualification, and manufacturing release of company's products.
 
 
 
 
 
 ▶️ Title: Test Lab Manager
 
 
 ▶️ Location: Bengaluru
 
 
 ▶️ Experience: 4+ years
 
 
 
 
 
 
 Apply now if you have a good knowledge in ATEs, peripheral tools, and their operational aspects (e.g., Teradyne, Advantest testers, Tri-temp Probers, and auto-handlers)
 
 
 
 
 
 
 Responsibilities:
 
 
 ◾ Manage a technical lab environment comprised of ATE testers, handlers, probers, and bench equipment
 
 
 ◾ First responder for ATE uptime, responsible for maintaining tester usability and troubleshooting to bring up equipment.
 
 
 ◾ Coordinate and schedule routine preventive maintenance and calibrations
 
 
 ◾ Work directly with ATE vendors for escalations and develop relationships
 
 
 Allocate testers, tools, and other resources to support NPIs.
 
 
 ◾ Prepare, monitor, and update test floor capacity to support test debugging, engineering samples, and pilot production lots.
 
 
 ◾ Benchmark equipment utilization for capacity planning and management
 
 
 ◾ Drive continuous improvement for processes and procedures for running the lab environment efficiently
 
 
 ◾ Manage product inventory and lot movements on the test floor.
 
 
 ◾ Understand and implement ISO requirements for test environments to ensure zero non-conformances.
 
 
 ◾ Manage budget - capable of creating annual and tracking of budget
 
 
 ◾ Generate weekly/ monthly management updates on operations metrics.
 
 
 
 
 
 If interested, please click on
 
 Apply
 
 or share your resume with
 
 Heena
 
 (linkedin.com/in/heena-kausar-3a2b94a4) at
 
 heena.k@randstad.in
 
 
 
 
</div>

Test Lab Manager

Accenture

<div><div>SAP Testing Associate Manager, Egypt
Accenture is seeking an experienced SAP Test Lead to drive end-to-end testing strategy and execution for a major SAP transformation program. This role ensures that all SAP modules and integrations meet functional, technical, and business requirements, delivering a high-quality, defect-free system.</div><div>
Key Responsibilities:</div><div><ul><li>
Lead the planning, design, and execution of SAP test cycles, including unit, integration, regression, and user acceptance testing (UAT).</li></ul></div><div><ul><li>
Define and enforce testing standards, methodologies, and best practices across workstreams.</li></ul></div><div><ul><li>
Collaborate with business stakeholders, functional consultants, and technical teams to validate requirements and design comprehensive test scenarios.</li></ul></div><div><ul><li>
Oversee defect management, root cause analysis, and resolution tracking to ensure system quality.</li></ul></div><div><ul><li>
Maintain test documentation, scripts, and progress dashboards for transparency and reporting to PMO and leadership.</li></ul></div><div><ul><li>
Mentor and coordinate testing teams, ensuring timely delivery of high-quality test results.</li></ul></div><div><ul><li>
Support continuous improvement initiatives by identifying process gaps and recommending efficiency enhancements.</li></ul></div><div><ul><li>
Demonstrate strong analytical, problem-solving, and communication skills to manage cross-functional dependencies and align stakeholders.</li></ul></div></div>
 
<div><div><ul><li>Proven experience in SAP testing across multiple modules and integrations.</li></ul></div><div><ul><li>
Expertise in test planning, execution, and defect management.</li></ul></div><div><ul><li>
Strong knowledge of testing methodologies, standards, and best practices.</li></ul></div><div><ul><li>
Familiarity with SAP transformation programs, UAT, and regression testing.</li></ul></div><div><ul><li>
Hands-on experience with test documentation, progress tracking, and reporting tools.</li></ul></div><div><ul><li>
Excellent leadership and mentoring skills to guide testing teams and ensure timely delivery.</li></ul></div><div><ul><li>
Strong collaboration and communication skills to work with business stakeholders, functional consultants, and technical teams.</li></ul></div><div><ul><li>
Bachelor&rsquo;s degree in a relevant field (e.g., Computer Science, Information Technology, Engineering); certifications in SAP testing or quality assurance are a plus.</li></ul></div></div>

Testing Associate Manager

Harmain Trade Test & Technical Training Center

Latest Harmain Trade Test & Technical Training Center Industrial Posts Dammam 2024Harmain Trade Test & Technical Training Center Dammam, Riyadh Saudi Arabia invites applications from eligible candidates for the post of plumber, driver, HR manager, concrete quality control manager, safety officer, HTV driver, heavy diesel mechanic, site concrete foreman, mason, labor, concrete pump operator, industrial electrician and heavy driver as per advertisement of April 2, 2024 published in daily Express Newspaper. Persons with BA, B.E, Intermediate, Matric, DAE and Bachelor etc. education can apply.Latest Industrial jobs and others Overseas jobs in Harmain Trade Test & Technical Training Center closing date is around April 5, 2024, see exact from ad. Read complete ad online to know how to apply on latest Harmain Trade Test & Technical Training Center job opportunities. Some jobs in Harmain Trade Test & Technical Training Center may require skills like Human Resources, Masonry, Driving, Automotive, Concreting and Plumbing. Salary varies from 730000. Earn extra money with overtime. Facilities like accommodation, food, medical and transport may be provided.Skills Required: Driving, Concreting, Automotive, Plumbing, Masonry, Human Resources.<img src="https://www.jobg8.com/Tracking.aspx?Yme9LuXTT4vSTLFOXkC%2bzo3BAeTk%2b%2fbWo" width="0" height="0" />

Safety Officer & Industrial Electrician

Overview Latest Harmain Trade Test & Technical Training Center Industrial Posts Riyadh 2024. Harmain Trade Test & Technical Training Center jobs advertisement dated about 3 April 2024 invites applications for the vacant posts of hr manager, concrete pump operator, plumber, mason, heavy driver, concrete quality control manager, labor, driver, htv driver, site concrete foreman, industrial electrician, safety officer and heavy diesel mechanic in Riyadh, Dammam, Saudi Arabia. Preferred education is Bachelor, Intermediate, B.E, BA, DAE and Matric etc. Positions <ul><li>hr manager</li><li>concrete pump operator</li><li>plumber</li><li>mason</li><li>heavy driver</li><li>concrete quality control manager</li><li>labor</li><li>driver</li><li>htv driver</li><li>site concrete foreman</li><li>industrial electrician</li><li>safety officer</li><li>heavy diesel mechanic</li></ul> Education and requirements Preferred Education is Bachelor, Intermediate, B.E, BA, DAE and Matric etc. Salary and benefits Salary varies from 730000. Earn more by overtime. Facilities like medical, accommodation, transport and food may be provided. Additional information Read complete ad online to know how to apply on latest Harmain Trade Test & Technical Training Center job opportunities. For more jobs register with Jobz.pk.<img src="https://www.jobg8.com/Tracking.aspx?ux0H1TnMG5dWVpRIke3R9L5XLPv52zR8j" width="0" height="0" />

Safety Officer & Site Concrete Foreman

Unacademy

<div>
 
 
 About the Company
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Test Operations Management
 
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 Oversee daily test operations &mdash; from scheduling, setup, and execution to post-test reporting.
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 Manage both online and offline (center-based) testing environments, ensuring reliability and security.
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 Ensure adherence to all testing protocols, guidelines, and data integrity standards.
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 Supervise test delivery teams and ensure SLA compliance across all operational metrics.
 </li>
 </ul>
 
 
 
 <ul>
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 Team Leadership &amp; People Management
 
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 Lead, mentor, and train a team of Test Operations Associates and Executives.
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 Create staffing plans for high-volume test seasons, ensuring adequate coverage.
 </li>
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 Conduct performance reviews, set KPIs, and drive accountability across the team.
 </li>
 </ul>
 
 
 
 <ul>
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 Process Improvement &amp; Quality Assurance
 
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 Develop and standardize SOPs (Standard Operating Procedures) for test operations.
 </li>
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 Identify operational bottlenecks and drive continuous improvement initiatives.
 </li>
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 Implement quality checks and feedback loops to minimize errors and downtime.
 </li>
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 Collaborate with product and engineering teams to enhance testing platforms and workflows.
 </li>
 </ul>
 
 
 
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 Data Analysis &amp; Reporting
 
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 Track and analyze test performance metrics (attendance rates, issue logs, completion rates, etc.).
 </li>
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 Present actionable insights to leadership for process enhancement and resource optimization.
 </li>
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 Build dashboards and reports for visibility into daily and monthly operational performance.
 </li>
 </ul>
 
 
 
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 Stakeholder &amp; Cross-Functional Collaboration
 
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 Partner with Content, Product, Technology, Customer Support, and Business teams to ensure operational readiness.
 </li>
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 Act as the primary point of contact for internal and external stakeholders related to testing operations.
 </li>
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 Manage vendor relationships, including exam center partners and third-party service providers.
 </li>
 </ul>
 
 
 
 <ul>
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 Risk &amp; Incident Management
 
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 Monitor test sessions in real time to detect and address irregularities or technical issues.
 </li>
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 Ensure incident escalation protocols are followed, with root-cause analysis and preventive measures in place.
 </li>
 <li>
 Maintain compliance with data security, integrity, and privacy requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong project management and operations planning skills.
 </li>
 <li>
 Excellent people management and leadership capabilities.
 </li>
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 Analytical mindset with experience in reporting and dashboarding tools (Excel, Google Sheets, Power BI, etc.).
 </li>
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 Excellent communication, coordination, and stakeholder management skills.
 </li>
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 High attention to detail, problem-solving ability, and process orientation.
 </li>
 <li>
 Familiarity with online testing platforms, LMS tools, or exam delivery systems preferred.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager

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