call center training and quality manager Jobs in Giza

call center training and quality manager

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learning & development manager Jobs in Giza

learning & development manager

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training and development manager

Linah Group

<div>The Training Manager is responsible for designing training plans, soft skills curriculums and delivering technical and non-technical learning programs, to enhance performance and achieve business objectives. The role ensures that all training initiatives are aligned with succession plan, and support employee growth, engagement, and retention.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Develop and implement a company-wide training and development strategy based on LNA and succession planning.
</li><li>Design, deliver, and evaluate training programs (technical, soft skills, leadership, compliance).
</li><li>Collaborate with department heads to align training initiatives with business objectives.
</li><li>Manage training budgets, resources, and external training providers.
</li><li>Introduce and manage e-learning platforms, blended learning, and modern training methods.
</li><li>Assess the effectiveness of training programs through evaluations, KPIs, and employee feedback.
</li><li>Lead, coach, and support training specialists, facilitators, or coordinators .
</li><li>Stay updated on learning &amp; development (L&amp;D) trends, best practices, and emerging tools.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Education &amp; Experience</h3><ul>
<li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Education, or related field
</li><li>ToT certificate is required.</li>
<li>Coaching certificates is a plus.</li>
<li>Master&rsquo;s degree is preferred.
</li><li>9+ years of experience in training and development, with at least 2 years in a managerial role.
</li><li>Proven track record of designing, implementing, and evaluating training programs.
</li></ul><h3 class="jobSectionHeader">Skills &amp; Competencies</h3><ul>
<li>Strong knowledge of instructional design, adult learning principles, and modern training techniques.
</li><li>Solid experience in curriculum design and delivery.</li>
<li>Excellent facilitation, presentation, and coaching skills.
</li><li>Analytical mindset to assess training needs and measure ROI of training initiatives.
</li><li>Strong project management and organizational skills.
</li><li>Effective communication and interpersonal abilities to work with diverse teams.
</li><li>Proficiency with Learning Management Systems (LMS), e-learning tools, and MS Office.
</li><li>Ability to manage budgets and negotiate with external vendors.
</li><li>Leadership and people management skills.</li>
</ul>
Benefits<ul>
<li>
Annual Bonus</li>
<li>Life &amp; Medical Insurance</li>
<li>Healthy working environment</li>
<li>SIM Card</li>
<li>Career progression</li>
<li>Staff discount on products</li></ul></div>

Training Manager

Mövenpick

<div>Company Description 
The Mo&#776;venpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking an innovative and goal-oriented Learning &amp; Development Manager to join our dynamic team in 6th of October City, Egypt. As a key member of our Human Resources department, you will be responsible for developing and implementing strategic learning initiatives that drive organizational growth and employee performance.<ul><li>
Design and execute a comprehensive annual Learning &amp; Development strategy aligned with organizational objectives and industry best practices</li><li>
Conduct thorough training needs analyses across all departments to identify skill gaps and development opportunities</li><li>
Develop and deliver engaging training programs that enhance employee skills, performance, and career growth</li><li>
Implement and manage a Learning Management System (LMS) to streamline training delivery and track employee progress</li><li>
Collaborate with department heads to create tailored development plans and succession strategies</li><li>
Facilitate leadership development programs to nurture high-potential employees and strengthen the organization's talent pipeline</li><li>
Measure and analyze the effectiveness of training initiatives, providing regular reports on key performance indicators</li><li>
Stay current with industry trends and innovative learning methodologies to continuously improve our L&amp;D offerings</li><li>
Foster a culture of continuous learning and development throughout the organization</li><li>
Manage the L&amp;D budget, ensuring cost-effective allocation of resources for maximum impact</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred</li><li>
Minimum of 6 years of experience in Learning &amp; Development, with at least 2-3 years in a managerial role</li><li>
Proven track record of designing and implementing successful L&amp;D strategies in a corporate environment</li><li>
Strong knowledge of adult learning principles, instructional design, and training methodologies</li><li>
Excellent facilitation, coaching, and presentation skills</li><li>
Proficiency in Learning Management Systems (LMS) and e-learning authoring tools</li><li>
Certification in Learning &amp; Development or Training (e.g., ATD, CPLP) is highly desirable</li><li>
Outstanding written and verbal communication skills in English; additional languages are a plus</li><li>
Demonstrated ability to lead and inspire multicultural teams</li><li>
Strong analytical and problem-solving skills with a data-driven approach to decision-making</li><li>
Proficiency in Microsoft Office Suite and relevant HR/L&amp;D software</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Excellent project management and organizational skills</li><li>
Passion for continuous learning and staying updated on industry trends and best practices</li></ul></div>

Learning & Development Manager

Options outsourcing

Options Outsourcing is hiring! Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements: - English level: C1 - Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement) - Location: Mohandessin - Shift: Fixed Night Shift (4 PM &ndash; 1 AM) - Days off: Saturday &amp; Sunday - Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per month

Call Center Training and Quality Manager

Options Outsourcing is hiring!Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements:- English level: C1- Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement)- Location: Mohandessin- Shift: Fixed Night Shift (4 PM &ndash; 1 AM)- Days off: Saturday &amp; Sunday- Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per monthJob Type: Full-timePay: From E&pound;28,000.00 per month

Call center Training and Quality Specialist

Call center Training and Quality Manager

Nile University - NU

<div>
 Category: Staff Positions
 
 
 Type: Full Time
 
 
 
 Job Summary
 
 
 
 Under the supervision of the vice provost for student affairs, the academic scheduling supervisor oversees the development and creation of each semester's schedule of classes and exams, performs schedule-related data analysis and reporting, provides training and support to other personnel on all aspects of course scheduling and schedule-related data analysis, and liaises with academic divisions at multiple levels as well as the student information system manager and facilities management.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee, coordinate scheduling-related activities for all academic sessions and exams.
 </li>
 <li>
 Organize and perform technical data management duties related to scheduling, including generating statistics, reports and forecast for required lecture and lab space.
 </li>
 <li>
 Work with program directors and coordinators in the development, modification and collection of course offering.
 </li>
 <li>
 Act as the primary point of contact with facilities to ensure sufficient resources and accommodations of lecture and lab space.
 </li>
 <li>
 Ensure efficiency and optimization of lecture and lab space.
 </li>
 <li>
 Establish and implement workflow patterns and operating standards to accommodate course scheduling requirements and requests.
 </li>
 <li>
 Consolidate course offering to be added by the Student Information System Manager to PowerCampus.
 </li>
 <li>
 Manage data entry in WISE, the scheduling tool.
 </li>
 <li>
 Communicate scheduling information to staff and/or programs as required.
 </li>
 <li>
 Manage scheduling reports required for the integration with other systems.
 </li>
 <li>
 Perform any additional new tasks assigned by management that are within the same specialty and nature of daily work.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field is required.
 </li>
 <li>
 Minimum of 4 years of similar experience.
 </li>
 <li>
 Proficiency in using SIS and scheduling tools.
 </li>
 <li>
 Strong Organizational and time management skills.
 </li>
 <li>
 Excellent Communication skills.
 </li>
 <li>
 Excellent problem-solving skills.
 </li>
 <li>
 Team player
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention (Scheduling Supervisor) in the subject field.
</div>

Scheduling Supervisor

Position Overview:The Customer Service Manager will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.Key Responsibilities :<ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul>Job Type: Full-timePay: From E&pound;28,000.00 per month

Customer service manager

Explore 307+ Training and development manager in Giza this November. Find roles across top companies and apply now to boost your career.