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learning and development specialist Jobs in United Arab Emirates

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training

Excelledia Management Consultancy

<p>A Training Coordinator is responsible for coordinating training events and special projects to enhance employee skills and knowledge in line with company goals. This role involves the entire training cycle, from needs assessment and managing logistics and preparation of all training related activities under manager supervision.</p><p>Job Type: Full-time</p><p>Pay: AED2,800.00 - AED3,200.00 per month</p>

Training Coordinator

MAXZI The Good Food Cafe and Restaurant

<p>The role is in MAXZI Restaurant and Cafe. This role would work very closely with the Group Operations Manager and HR Manager. The Training Executive plays a vital role in driving learning, development, and service excellence across MAXZI- The Good Food Shop. Working closely with the Group Operations Manager and HR Manager, this role ensures that team members are trained, engaged, and aligned with brand standards, operational excellence, and company values.</p><p><b>Key Responsibilities </b></p><ul><li>Work with Operations and HR to identify training needs and create an annual training plan.</li><li>Design and deliver engaging and effective training sessions for all employee levels.</li><li>Translate operational standards into simple, practical training formats.</li><li>Ensure training objectives are met through regular tracking and feedback.</li><li>Maintain updated training materials, SOP manuals, and training records.</li><li>Reinforce service and quality standards across all teams.</li><li>Ensure team members clearly understand key procedures and their importance.</li><li>Monitor training outcomes to maintain consistency in service and quality.</li><li>Identify training gaps and introduce creative learning methods to address them.</li><li>Engage with team members in their work environment to build skills and confidence.</li><li>Create and track development plans for potential talent with senior operations.</li><li>Celebrate successes and coach individuals or teams for improvement.</li><li>Encourage open communication and a positive learning culture.</li><li>Embed company values into all training programs and daily operations.</li><li>Promote teamwork, accountability, and respect in all interactions.</li><li>Inspire employees to deliver consistent quality and exceptional guest experiences.</li></ul><p><b>Key Skills &amp; Attributes:</b></p><ul><li>Strong interpersonal and communication skills.</li><li>Ability to design engaging and interactive training sessions.</li><li>Good understanding of F&amp;B operations and service standards.</li><li>Creative, adaptable, and able to adjust training approaches based on learner needs.</li><li>Strong organizational skills to manage multiple training programs simultaneously.</li><li>Empathy and the ability to identify and nurture potential in others.</li><li>Positive, energetic, and approachable personality.</li></ul><p>Job Types: Full-time, Permanent</p>

Training Executive

Nissan Motor Corporation

<div>
 PURPOSE / DETAILS OF THE JOB
 <br/>
 <br/>
 <strong>
  Mission &amp; Main Objectives
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define, propose, implement and maximize NMEF (Nissan Middle East) Aftersales training strategy.
  </li>
  <li>
   Ensure sufficient levels of Technical Competency at the NSCs to deliver outstanding product and repair quality.
  </li>
  <li>
   Ensure sufficient levels of Service competency at the NSCs to deliver outstanding Customer Experience.
  </li>
  <li>
   Ensure sufficient levels of Parts Operations competency at NSC level to drive parts business.
  </li>
  <li>
   Lead, oversee and guide NSC training activities to ensure alignment with NMEF business strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Main tasks and responsibilities (Including team management if any):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Training
  </li>
  <ul>
   <li>
    Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP), and ensure each NSC has suitably qualified trainers to deliver local training.
   </li>
   <li>
    Localise, update and deliver new model technical training, Train-The-Trainer (TTT) to Technical Trainers or directly to frontline.
   </li>
   <li>
    Work with regional and global teams to ensure training materials are available and updated to suit local technology and equipment specifications.
   </li>
   <li>
    Conduct frequent technical training needs analysis in the market.
   </li>
   <li>
    Design and develop new training material (Instructor-Led, e-Learning or Virtual Classroom Training) to close identified skills and knowledge gaps in the region.
   </li>
   <li>
    Deliver Electric Vehicle (EV) and New Energy Vehicle (NEV) technical training and certification in the region and ensure NSC have the right level of knowledge and skills to service and repair NEVs.
   </li>
   <li>
    Enhance own knowledge and skills by participating in Master Trainer TTT offered at Regional and Global level.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Service &amp; Parts (Non-Technial) Training
  </li>
  <ul>
   <li>
    Train and certify NSC non-technical trainers on Global Nissan Sales &amp; Service Way (NSSW), Global Nissan Service Advisor Program (G-NSAP) and ensure each NSC has suitably qualified trainers to deliver local training.
   </li>
   <li>
    Localise plan and deliver new model product training, Train-The-Trainer (TTT) to Non-Technical trainers or directly to frontline.
   </li>
   <li>
    Conduct frequent non-technical training needs analysis in the NMEF markets.
   </li>
   <li>
    In addition to global training programs, design, develop and implement new Service Advisor and Service Manager training programs (TTT or directly) to close knowledge and skills gaps and enhance
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Administrative
  </li>
  <ul>
   <li>
    Ensure all training materials are available and reasonably up-to-date on the Learner Management System.
   </li>
   <li>
    Ensure all NSCs are competent in usage of the LMS to manage training delivery and records.
   </li>
   <li>
    Manage training KPIs and ensure compliance with Global, Regional and Local Certification requirements and alignment with company business strategy.
   </li>
   <li>
    Maintain all aspects of the Reagonal Training Centre e.g tools, equipments, vehicles, training resources to ensure all resources are ready for training when required.
   </li>
   <li>
    Develop regional training plan and cascade with NSCs and ensure NSCs adhere to NMEF annual training plans to maintain correct level of certification.
   </li>
   <li>
    Generate monthly training and certification status reports and share with applicable stakeholers e.g. NSC, NMEF, Regional and Global as required.
   </li>
   <li>
    Appointment and management of external training providers and ensure services, materials and all activities by providers activities meet the required quality levels and in-line with company strategy.
   </li>
   <li>
    Research and implement new training enhancement strategies e.g. AI integration to training and development, to ensure training offered by NMEF is modern, effective and enhances company business strategy.
   </li>
   <li>
    Conduct regular meetings with NSC training managers to provide guidance and support on issues of training delivery and management.
   </li>
   <li>
    Responsible to maintain and upkeep training centre in relation to 5S, usage, tools and equipment, vehicles and other training resources.
   </li>
   <li>
    Lead organisation of regional training events including Skills Contests, New Model TTT, etc.
   </li>
   <li>
    Develop annual training budget inline with company business strategies and monitor implementation thereof.
   </li>
   <li>
    Lead training team members/subordinates (where applicable)
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Country Specifics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   NMEF markets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain global technician certification standards by ensuring certification levels for N-STEP 1, 2 and 3 are inline with global, regional and local KPI requirements.
  </li>
  <li>
   Maintain Global Service Advisor certification standards across the region to certification levels inline with global, regional and local KPI requirements.
  </li>
  <li>
   Maintain Parts Sales Consultants and Managers training certification
  </li>
  <li>
   Maintain Service Manager certification
  </li>
  <li>
   Other KPIs are required by business on ad-hoc basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background &amp; Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Specific technical skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Significant experience and skills training and development (min 7-8 years)
  </li>
  <li>
   Affinity and/or experience with Training activities &amp; dealer network (Sales and Aftersales)
  </li>
  <li>
   Experience and affinity with systems, technology and digital
  </li>
  <li>
   Cross functional management skills
  </li>
  <li>
   Ability to conduct public presentations
  </li>
  <li>
   Strong car culture and automotive background knowledge
  </li>
  <li>
   Qualified automotive technician with extensive knowledge of automotive technology, diagnostics and repair techniques.
  </li>
  <li>
   Proven competency in delivering quality technical training to trainers
  </li>
  <li>
   Certified automotive high voltage technician/trainer
  </li>
  <li>
   Knowledge of eLearning instructional design and course development tools (Captivate, Synthesia, Articulate etc)
  </li>
  <li>
   Knowledge of Cornerstone Saba LMS
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Competencies Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pedagogical skills
  </li>
  <li>
   High level of autonomy and leadership
  </li>
  <li>
   Effective communication and presentation skills
  </li>
  <li>
   Training material and content Development skills
  </li>
  <li>
   Structured and analytical
  </li>
  <li>
   Cross functional and cross-cultural skills
  </li>
  <li>
   Coaching and Mentoring skills
   <br/>
   <br/>
  </li>
 </ul>
 Minimum Education
 <br/>
 <br/>
 <ul>
  <li>
   Degree in Engineering fields (Mechanical, Electrical or similar) or equivalent (required)
  </li>
  <li>
   Certificate/Diploma in Adult education/training/Train-The-Trainer (required)
  </li>
  <li>
   University degree in Business Management or equivalent (advantageous)
   <br/>
   <br/>
  </li>
 </ul>
 Language Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Fluent in English, Arabic (optional)
   <br/>
   <br/>
  </li>
 </ul>
 At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
 <br/>
 <br/>
 Dubai United Arab Emirates
 <br/>
 <br/>
</div>


Aftersales Training Manager

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Training Management: Oversee, plan, and implement all training activities across the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives.
  </li>
  <li>
   Learning Initiatives: Initiate and develop new learning and development initiatives tailored to meet the business needs of employees.
  </li>
  <li>
   Training Calendar Coordination: Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization.
  </li>
  <li>
   Team Guidance: Monitor and guide the training team to enhance conversion rates for brands through effective training solutions and methodologies.
  </li>
  <li>
   Cost-effective Training Solutions: Develop and conduct cost-effective training solutions that address employee development needs.
  </li>
  <li>
   Product Knowledge Acquisition: Acquire product knowledge of new brands in the portfolio and ensure the training team is well-prepared to educate employees.
  </li>
  <li>
   Content Review: Review and enhance training content prepared for various brands to ensure it is relevant and effective for training purposes.
  </li>
  <li>
   Feedback Analysis: Analyze employee training feedback and implement necessary changes to improve training programs continuously.
  </li>
  <li>
   Material Recommendations: Recommend new learning materials and delivery approaches to optimize the effectiveness of training initiatives.
  </li>
  <li>
   Best Practices Implementation: Ensure that best training and development practices are maintained and practiced by the training team to foster a culture of continuous improvement.
  </li>
  <li>
   Training Delivery Measurement: Manage the measurement of training delivery, follow up, and maintain comprehensive records of all training activities.
  </li>
  <li>
   Course and Program Design: Design and implement training courses and programs that meet the diverse needs of the organization and its multicultural workforce.
  </li>
  <li>
   Process Implementation: Implement training processes and modules to facilitate effective learning outcomes across the organization.
  </li>
  <li>
   In-Store and Leadership Programs: Initiate in-store and leadership programs aimed at enhancing employees&rsquo; people skills and overall performance.
  </li>
  <li>
   Retail Staff Assessment: Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback for improvement.
  </li>
  <li>
   Mystery Shopping Organization: Organize third-party mystery shopping assessments to evaluate service quality and ensure customer satisfaction.
  </li>
  <li>
   Team Leadership: Motivate, supervise, and guide the training team to foster a productive and engaging learning environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Manpower Planning:
 </strong>
 Responsible for manpower planning within the training department to ensure adequate staffing and resource allocation for training initiatives.
</div>


Head of Training

RELX Group

<div></div><div><div>Job Overview:</div><div>
The Event &amp; training Coordinator will play a crucial role in the successful planning and execution of events by acting as the key liaison between the Event &amp; training Manager and Marketing Manager. The position is responsible for coordinating all logistical aspects of events training, ensuring seamless communication between teams, and supporting marketing efforts to promote events effectively. The ideal candidate is highly organized, detail-oriented, and has a strong ability to manage multiple tasks in a fast-paced environment. He will also be responsible for identifying and prospecting potential sponsors for events. Focusing solely on sales outreach, the SDR will generate leads, engage with prospects, and qualify sponsorship opportunities.</div><div>
Key Responsibilities:</div><ul><li><div>
Liaison Between Teams:</div></li><li><ul><li><div>
Act as the primary point of contact between the Event Manager, the training manager and Marketing team, ensuring that all communication regarding event planning, promotion, and execution is clear, timely, and accurate.</div></li><li><div>
Ensure alignment between the event logistics and marketing strategy to create a cohesive experience for attendees.</div></li></ul></li><li><div>
Event &amp; training Planning &amp; Coordination:</div></li><li><ul><li><div>
Assist in the planning and execution of events, including corporate events, conferences, and special occasions.</div></li><li><div>
Coordinate with vendors, venues, and suppliers to ensure all event logistics are in place.</div></li><li><div>
Assist with booking venues, negotiating contracts, and arranging accommodations and travel when necessary.</div></li><li><div>
Create and maintain event timelines and checklists to ensure deadlines are met.</div></li></ul></li><li><div>
Marketing &amp; Promotion Support:</div></li><li><ul><li><div>
Collaborate with the Marketing Manager to support the creation of event promotional materials such as flyers, social media posts, and email campaigns.</div></li><li><div>
Assist in maintaining event websites, registration portals, and promotional schedules.</div></li><li><div>
Ensure event branding is consistent across all materials and platforms.</div></li></ul></li><li><div>
Budget Management:</div></li><li><ul><li><div>
Work with the Event Manager to track event expenses, ensuring that all costs stay within budget.</div></li><li><div>
Prepare budget reports and reconcile event-related expenses post-event.</div></li></ul></li><li><div>
On-Site Event &amp; training Management:</div></li><li><ul><li><div>
Assist in the setup and breakdown of event spaces, ensuring all materials, equipment, and supplies are in place.</div></li><li><div>
Coordinate and manage event staff and volunteers during events.</div></li><li><div>
Troubleshoot any issues that arise during events, ensuring a smooth experience for attendees.</div></li></ul></li><li><div>
Post-Event Evaluation:</div></li><li><ul><li><div>
Assist in gathering feedback from attendees, stakeholders, and team members after each event.</div></li><li><div>
Prepare post-event reports to analyze event success, marketing efforts, and budget adherence.</div></li><li><div>
Suggest improvements for future events based on feedback and data.</div></li></ul></li><li><div>
Vendor registration &amp; Due Diligence process</div></li><li><ul><li><div>
In charge of vendor registration &amp; Due diligence process within the system</div></li></ul></li><li><div>
Sales Development Representative :</div></li><li><ul><li><div>
Conduct research to identify potential sponsors and target companies for event partnerships.</div></li><li><div>
Engage with prospects through outbound calls, emails, and social media to build relationships and introduce event sponsorship opportunities.</div></li><li><div>
Qualify leads and schedule meetings for the senior sales team to close sponsorship deals.</div></li><li><div>
Maintain and update CRM systems with prospect information, activities, and sales progress.</div></li><li><div>
Collaborate with the sales and events teams to ensure sponsor needs are aligned with event offerings.</div></li></ul></li></ul><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
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EEO Know Your Rights</div>.</div></div>

Events & Training coordinator

Smiths Group

<div><b>Company Description</b><p><br>
Every minute of every day, Smiths Detection&rsquo;s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.</p><p>
Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.</p><p>
Our expertise spans 21 global offices, seven manufacturing sites and five R&amp;D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.</p><p>
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.</p><b><br>
Job Description</b><p><br>
A critical position in the Global Training Department&rsquo;s ability to deliver a successful service, the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact, responsible for facilitating training delivery across the globe.</p><p>
The Global Training Operations Consultant is expected to play an active role in the Global Training Operations Pillar, assisting Operations management as needed and will be responsible for mentoring our team of Global Operations Specialists advocating for best practices, and seeking continuous improvement.</p><ul><li>
Schedule&rsquo;s instructor led courses for both internal and external customers</li><li>
Demonstrate exceptional communication skills with customers both verbally and through written email correspondence. This may include but not be limited to quotations, logistics, POs, training plans and confirmations</li><li>
Attend opportunity kick-off meetings, collect tender/RFP requirements communicating needs to the department</li><li>
Acts as the Training Operations pillar point of contact for the Digital Training pillar, supporting the maintenance of the Learning Management System (LMS).</li><li>
Support in the creation and maintenance of all Training Policies</li><li>
Manages learner profiles, course enrollments, grades, and certificates within the LMS</li><li>
Enrolls learners for instructor-led training (ILT) and web-based training (WBT) courses</li><li>
Ensures all financial and scheduling-related documentation associated with customer training is in order, including but not limited to: Sales order and accompanying purchase order, credit card form, or contract; equipment status; training address</li><li>
Complies with all applicable global and regional export control and security regulations</li><li>
Monitor&rsquo;s training sales reports for accuracy and reports any errors to appropriate personnel</li><li>
Maintains service orders and notifications, and reports associated with them</li><li>
Supports the creation and processing of all department vendor and intercompany purchase requisitions and orders</li><li>
Plays an active role in the proper maintenance of all training records</li><li>
Serves as a point of contact for complex training queries and non-standard requests. Provide guidance and support to the Global Operations Team</li><li>
Champion the information flow for process improvement and quality information, oversee the creation of process maps and other pertinent aids to define new or existing processes and policies</li></ul><p>
Represents the department in meetings with various internal and external stakeholders</p><b><br>
Qualifications</b><p><b><br>
Technical Knowledge and Skills:</b></p><p>
This will be demonstrated by<i>:</i></p><ul><li>
Experience of undertaking costing and scheduling activities in a commercial environment</li><li>
Experience of working with business operations software such as SAP</li><li>
Experience of working with learning management systems</li><li>
Experience of working within a training organisation</li><li>
Experience of articulating complex information to a range of stakeholders</li><li>
Highly skilled and proficient in MS Office applications.</li><li>
Ability to handle stressful situations and adapt to changing priorities</li></ul><p>
Excellent critical thinking and problem-solving skills</p><p><b>
Competencies and Abilities:
</b></p><p><b>Individual competencies:</b></p><ul><li>
The ability and motivation to persistently pursue and achieve effective results which drive the business forward</li><li>
The ability to effectively influence the performance of people by being a role model to others, showing a willingness to coach others for success.</li><li>
The ability to make effective, timely decisions in a complex, global market by sourcing and analysing complex information</li><li>
The ability to engage, challenge and work effectively with others</li><li>
The ability to build an effective network of relationships both internally and externally, understanding customers&rsquo; needs</li></ul><p>
Willing and able to identify and support change and continuous improvement in own and wider business environment</p><p><b>
Planning and Decision Making:</b></p><ul><li>
Is able to influence other experienced professionals who exercise latitude and independence in their assignments</li><li>
Works on problems of complex issues of diverse scope and is able to Independently determine and develop solutions</li><li>
When problem solving, solutions are imaginative, thorough, practicable and consistent with SD objectives</li></ul><p><b>
Impact and Scope:</b></p><ul><li>
This role will enable the SD global training department to operate in an efficient and effective manner, supporting the delivery of high-quality training to customers</li><li>
The role holder will support programme activity to deliver the Training Strategy</li><li>
Interprets and administers policies, processes, and procedures</li><li>
Decisions have an extended impact on work processes and outcomes</li><li>
Erroneous decisions will result in critical delays and modifications to projects or operations and jeopardize future business activity</li></ul><p></p><p><br>
WORK ENVIRONMENT:</p><p>
Individual&rsquo;s primary workstation is office based. Individual may have to travel both locally and internationally on occasion.</p><p></p><b><br>
Additional Information</b><p><br>
Join us and we&rsquo;ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You&rsquo;ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You&rsquo;ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.</p><p><b>
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.</b></p><div></div><p>
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.</p><p>
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)</p></div>

Global Training Operations Administrator

Atelier Perfumery

<p><b>Job Description: Training &amp; Development Specialist</b></p><p><b>Location:</b> Dubai, UAE<br/><b>Company:</b> Maylaa International Trading LLC<br/><b>Reports to:</b> Head of Human Resources</p><p><b>About Maylaa International Trading LLC</b></p><p>Established in 1999, Maylaa International Trading LLC has grown into one of the UAE&rsquo;s most dynamic retail and trading companies. With over 85 stores across the UAE and a diverse portfolio spanning luxury perfumes, oud, watches, cosmetics, skincare, nuts, accessories, and IT solutions, Maylaa represents more than 1,600 global brands while also owning its own manufacturing and distribution capabilities.</p><p><b>Role Overview</b></p><p>The Training &amp; Development Specialist will play a key role in building a culture of continuous learning and professional growth. This role is responsible for assessing training needs, designing and delivering impactful learning solutions, and evaluating training effectiveness to ensure alignment with Maylaa&rsquo;s business goals.</p><p>The specialist will collaborate closely with HR, retail operations, and leadership teams to enhance employee performance, drive customer excellence, and support talent development across the company.</p><p><b>Key Responsibilities</b></p><ul><li><b>Training Needs Analysis</b></li></ul><p>Conduct regular assessments of learning gaps across all departments (retail, corporate, and operations) through performance reviews, surveys, and stakeholder consultation.</p><ul><li><b>Program Design &amp; Development</b></li></ul><p>Develop tailored training programs including onboarding, product knowledge, customer service excellence, leadership development, and soft skills.</p><ul><li><b>Training Delivery</b></li></ul><p>Facilitate engaging training sessions (classroom, virtual, and on-the-job) ensuring inclusivity and alignment with business needs.</p><ul><li><b>Evaluation &amp; Reporting</b></li></ul><p>Measure the effectiveness of training initiatives using KPIs, feedback, and performance data; prepare reports and recommend improvements.</p><ul><li><b>Talent Development</b></li></ul><p>Support succession planning and career development by creating learning pathways and capability frameworks for different roles.</p><ul><li><b>Learning Infrastructure</b></li></ul><p>Manage and update the Learning Management System (LMS), e-learning resources, and training documentation.</p><ul><li><b>Compliance &amp; Standards</b></li></ul><p>Ensure training practices comply with UAE labor laws, KHDA guidelines (where applicable), and internal policies.</p><ul><li><b>Vendor &amp; Budget Management</b></li></ul><p>Liaise with external training providers, manage contracts, and oversee training budget to ensure high ROI.</p><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Human Resources, Organizational Development, Education, Psychology, or related field.</li><li>Preferred certifications:</li><li>CPTD (Certified Professional in Talent Development) or CIPD (Learning &amp; Development stream)</li><li>KHDA-approved &ldquo;Train the Trainer&rdquo; certification or equivalent UAE-recognized trainer qualification</li><li>ATD or CPD-UK accredited programs</li><li>3&ndash;5 years of proven experience in Training &amp; Development, preferably within retail, luxury goods, cosmetics, or trading industries.</li><li>Strong facilitation and presentation skills; ability to engage diverse audiences.</li><li>Experience with LMS platforms and digital learning tools.</li><li>Excellent communication, interpersonal, and stakeholder management skills.</li><li>Fluency in English; Arabic or other regional languages will be an advantage.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Medical and health benefits</li><li>Professional growth opportunities with continuous learning support</li><li>A collaborative and innovative workplace culture</li><li>Exposure to a diverse retail and trading environment with global brands</li></ul><p>We warmly welcome all talented professionals who meet the above criteria to join the Maylaa family and grow with us in shaping exceptional experiences across our brands</p><p>Job Type: Full-time</p><p>Pay: From AED1.00 per month</p><p>Experience:</p><ul><li>Training and Development: 3 years (Required)</li></ul>

Training and Development Manager

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