travel customer service

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car </b><b>rentals, and</b><b> beyond for their trips.</b></h2><h2 class="jobSectionHeader"><b>
In this role, you will be:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.</b></h2></li><li><h2 class="jobSectionHeader"><b>
A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.</b></h2></li><li><h2 class="jobSectionHeader"><b>
A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!</b></h2></li><li><h2 class="jobSectionHeader"><b>
A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)</b></h2></li><li><h2 class="jobSectionHeader"><b>
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Prepare complete and accurate work including appropriately notating accounts as required.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain basic knowledge of client products and/or services.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Participate in activities designed to improve customer satisfaction and business performance.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Track, document, and retrieve information in the call tracking database.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2><ul><li><h2 class="jobSectionHeader"><b>
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to fluently communicate in the required language of support, both written and verbally.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Basic computer navigation skills and PC Knowledge.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to work as a team member, as well as independently.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Dependable with proficient attention to detail.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Able to rotate shifts, as needed.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Strong problem-solving and analytical abilities. Can quickly assess </b><b>situations, identify</b><b> root causes, and develop effective solutions.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Courteous with a customer-centric </b><b>mindset. Passionate</b><b> about exceeding expectations and delivering exceptional </b><b>service.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Proficient in travel booking platforms and industry software.</b></h2></li><li><h2 class="jobSectionHeader"><b>
A passionate traveler with a thirst for exploring new destinations and cultures.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Based on location and/or program, additional experience/skills may be required</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><ul><li><b>Job requirements may vary by country and will not contravene any local laws</b></li></ul><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><h2 class="jobSectionHeader"><b>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.</b></h2><h2 class="jobSectionHeader"><b>
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><h2 class="jobSectionHeader"><b>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</b></h2><h2 class="jobSectionHeader"><b>
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</b></h2></div></div></div><p></p>

Customer Service - Travel Vacancies - English

Almosafer

<div>
 <p>
  <strong>
   About the company:
  </strong>
 </p>
 <p>
  At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 </p>
 <p>
  We&rsquo;re united by a bold vision:
 </p>
 <p>
  To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 </p>
 <p>
  Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the job:
  </strong>
 </p>
 <p>
  Handle travel-related requests, including flights, hotels, private jets, cruises, car rentals (chauffeur and self-drive), meet and greet services, and airport transfers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide the full suite of customer service offerings (including booking, inquiries, and requests) to our premium customers.
  </li>
  <li>
   Assist our premium customers&rsquo; needs with air, lodging, and car rental.
  </li>
  <li>
   Proactively offer options to customers and follow through to ensure customers are fully satisfied with the service and product.
  </li>
  <li>
   Respond to and follow up on travel and lifestyle inquiries through multiple communication channels.
  </li>
  <li>
   Evaluate customers&rsquo; complaints and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to the source and making recommendations to prevent recurrence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Profile requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in tourism or a related field
  </li>
  <li>
   2+ years&rsquo; experience in the Travel or concierge service industry
  </li>
  <li>
   Experience with Amadeus or any other GDS (ticketing system)
  </li>
  <li>
   Enthusiasm and a positive.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Fluency in English and Arabic
  </li>
  <li>
   Flexibility and ability to work on shifts.
  </li>
  <li>
   Strong sales and negotiation skills to efficiently handle high-value inquiries
  </li>
  <li>
   A good knowledge of travel and world geography
  </li>
  <li>
   Attention to detail.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Being you @ Almosafer:
  </strong>
 </p>
 <p>
  At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Here, you will find:
 </p>
 <p>
  A purpose-led workplace where your ideas can create real impact
 </p>
 <p>
  Ongoing learning and development to help you grow with intention
 </p>
 <p>
  Recognition that celebrates your wins, both big and small
 </p>
 <p>
  A community built on trust, curiosity, and shared momentum
 </p>
 <p>
  <br/>
 </p>
 <p>
  No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 </p>
</div>


Officer - Travel Adviser

Marine Traders Pvt Ltd

<p><b>Qualifications and Skills:</b></p><ul><li><b>Qualifications &amp; Skills:</b></li><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>1&ndash;2 years of experience in customer service, preferably in the visa, travel sector.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and customer-oriented attitude.</li><li>Ability to handle high-pressure situations with patience and efficiency.</li></ul><p><b>Education and Experience:</b></p><ul><li>Recent graduate with a BBA degree.</li><li>Exposure to project management concepts or relevant internships will be advantageous.</li></ul><p>Shift : Day</p><p>Pick and drop is available for the females</p><p>Job Type: Full-time</p><p>Pay: Rs37,000.00 - Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you Graduated ?</li><li>Are you ok with 37,000 Salary ?</li><li>Willing to  wear jeans &amp; button down shirt?</li><li>Are you ok to Travel Clifton Gizri ?</li></ul><p>Work Location: In person</p>

Fresh Graduate - Customer Support

<div>
 The AVP &ndash; Travel Domain is responsible for leading, optimizing, and transforming large-scale travel contact centre operations. This role ensures operational excellence, service quality, and compliance while driving automation, travel technology integration, and continuous improvement across multiple customer touchpoints (voice, email, chat). The AVP will collaborate with global stakeholders, clients, and cross-functional teams to achieve business targets, enhance customer experience, and deliver cost efficiencies.
 <br/>
 <br/>
 Candidate is open to relocating to the Philippines
</div>


Assistant Vice President-Business Management -Professional Services

Air Arabia

<div>
 Date: 7 Nov 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
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 <br/>
 Location:
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 <br/>
 Pune, IN
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 <br/>
 Country: IN
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 <br/>
 Special Note
 <br/>
 <br/>
 This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India.
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 <br/>
 CoreOps Services Private Limited (a subsidiary of &ldquo;Air Arabia PJSC&rdquo;) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. &ldquo;CoreOps&rdquo; focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Address and resolve queries from agents, suppliers, and hotels related to B2B travel solutions platform. The primary objective is to ensure that bookings are converted into closed sales in compliance with set service levels, business targets, and standard operational procedures. Training will be provided, making it ideal for individuals with an interest in holidays &amp; travel support services.
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 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reconfirm bookings received via system ensuring accuracy and timely confirmations.
  </li>
  <li>
   Convert "on request" bookings to confirmed sales.
  </li>
  <li>
   Keep track of cancellation requests and ensure bookings are canceled with suppliers accordingly.
  </li>
  <li>
   Respond promptly to all email requests and follow up regularly. Liaise with Sales and Product teams to resolve customer issues efficiently
  </li>
  <li>
   Address and respond directly to hotels and suppliers to resolve issues &amp; close complaints, when needed.
  </li>
  <li>
   Follow-up on payments from agents and ensure timely processing of payments to suppliers.
  </li>
  <li>
   Coordinate with other team members to ensure workflow continuity.
  </li>
  <li>
   Support the wider team to prevent disruptions in service delivery.
  </li>
  <li>
   Stay updated on new features and enhancements in the travel system to improve service efficiency and client satisfaction.
  </li>
  <li>
   Identify and solve system errors or limitations, reporting them to the Line Manager as needed.
  </li>
  <li>
   Ensure compliance with operational guidelines and service level agreements (SLAs).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate in Tourism or Hospitality (preferred)
  </li>
  <li>
   IATA certification or Diploma in Hospitality is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-2 years&rsquo; experience in holidays/ travel industry.
  </li>
  <li>
   Ability to operate and navigate hotel reservation systems effectively.
  </li>
  <li>
   Knowledge of bed banks processes
  </li>
  <li>
   Attention to detail and accuracy in handling bookings requests &amp; cancellations
  </li>
  <li>
   Good communication skills and a proactive approach to learning in a fast-paced environment.
  </li>
 </ul>
</div>


Customer Service Executive - Travel, Pune - India

<div>
 English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat. Good knowledge of Airlines Fares/Hotel &amp; Car bookings and working experience on GDS handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs.
 <br/>
 <br/>
 Maintaining high accuracy, productivity standards and should have willingness to learn.
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 Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers.
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 Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment. Required to work on all Indian holidays as the process requires to follow servicing market holidays.
</div>


Associate - Business Analyst-Back-End/ Non Voice / Customer Service -Email

ds tours and travels

<p><b>Role Overview</b>:</p><p>As a Travel Consultant, you will be the primary point of contact for clients seeking information and booking tours. Your role will involve consulting with clients, recommending personalized tour packages, and guiding them through the entire booking process. You&rsquo;ll use your travel expertise and excellent customer service skills to provide exceptional experiences, ensuring our clients&rsquo; trips are unforgettable.</p><p><b>Key Responsibilities</b>:</p><ul><li><b>Consulting with Clients</b>: Provide expert travel advice by listening to customer needs and suggesting tailored domestic and international tour packages.</li><li><b>Package Recommendations</b>: Leverage your knowledge of global destinations, local tours, activities, and trends to help clients select the best options within their budget.</li><li><b>Booking Management</b>: Process customer bookings, coordinate with suppliers (hotels, airlines, tour operators), and manage all logistics for a seamless travel experience.</li><li><b>Customer Relationship Building</b>: Maintain strong relationships with clients to ensure repeat business and referrals, offering personalized service to each customer.</li><li><b>Market Research</b>: Stay up-to-date with emerging travel trends, destinations, and promotions to ensure you are recommending the most relevant and attractive packages.</li><li><b>Administrative Tasks</b>: Handle the preparation of travel documentation, including itineraries, invoices, and other necessary paperwork.</li><li><b>Collaboration</b>: Work closely with the sales and operations team to ensure that all bookings are accurately processed and that clients receive top-notch service.</li></ul><p><b>Qualifications</b>:</p><ul><li>Proven experience in the travel industry, particularly in selling tour packages (domestic and international).</li><li>Strong understanding of travel destinations, culture, and activities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to offer personalized customer service and build lasting relationships.</li><li>Proficient in MS Office and CRM systems (Salesforce, etc.).</li><li>Attention to detail and organizational skills.</li><li>A passion for travel and the desire to share your knowledge with others.</li><li>Fluency in English (additional languages are a plus).</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;14,000.00 - &#8377;30,000.00 per month</p><p>Experience:</p><ul><li>Tour Package Sales: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Travel Consultant Sales – Tour Packages (Domestic & International)

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