travel customer service

Malik Travel SLU

Job Summary:We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our dynamic travel agency team. The CSR will serve as the primary point of contact for clients, providing information about travel products, booking services, resolving inquiries, and ensuring a seamless and positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and in-person regarding travel products, packages, bookings, and services.</li><li>Assist customers in selecting travel destinations, transportation, accommodations, and other travel-related services.</li><li>Process bookings, modifications, cancellations, and refunds accurately in the system.</li><li>Handle customer complaints and issues efficiently and professionally, ensuring resolution and satisfaction.</li><li>Stay up-to-date with travel regulations, airline policies, visa requirements, and destination information.</li><li>Maintain customer records and documentation according to company procedures.</li><li>Collaborate with internal teams (sales, operations, finance) to ensure smooth service delivery.</li><li>Promote travel packages, upsell additional services, and meet sales targets when applicable.</li><li>Follow up with clients to confirm bookings and ensure all travel documents are provided.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative (CSR) Female – Travel Agency - Lahore (In Person Role)

Sastaticket.pk

We&rsquo;re looking for a Customer Service Representative who is passionate about delivering outstanding service and helping travelers plan memorable experiences. In this role, you'll be responsible for guiding customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.Key Responsibilities:<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, and other changes, ensuring records are accurately updated in the system.</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to offer support, confirm updates, and ensure satisfaction.</li><li>Address complaints empathetically, offering effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Contribute to team performance by working toward first-contact resolution targets.</li><li>Stay updated on company products, policies, and any service-related changes.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree</li><li>Fresh or 1 year of experience in a customer service, support, or travel-related role</li></ul>Must-Have Skills:<ul><li>Effective communication skills.</li><li>Strong interpersonal skills and a positive, customer-first attitude.</li><li>Ability to work well within a team and handle a fast-paced work environment.</li><li>Basic understanding of travel services and customer support tools is a plus.</li></ul>We Offer<ul><li>Market Competitive Salary</li><li>Medical coverage for Self &amp; Dependents</li><li>Company Stock Sharing Plans</li><li>Gratuity</li><li>Annual Travel Allowance</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>Location:<ul><li>Karachi (On-Site)</li></ul>Note: Please apply only if you meet the specified criteria.Job Type: Full-timeLocation:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Representative

Telemarketing

We are Looking for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALL AGENTS

We are seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsPatience and empathy when handling concerns or complaintsIntermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

INTERMEDIATE & FRESH GRADUATES-CSR

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Support Repesentative - Evening shift

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluency in English is required</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Relationship Agent - Evening shift

Seeking friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal / Gulistan e johar Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER CALLING AGENTS (PART-TIME)

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